Database Users

USB Problems (newbie) Pls help me out (progress...please take a look)

Hi peepz. first time posting,
Now to the point....
My 8525 for no good reason is no longer seen by my PC. When hooked up via USB, I still get the "charging" icon on the battery...but the machine cant see it in device manager as well as active sync. The only thing I have done recently is install TomTom6 and then uninstall it. I'm hoping its not the hardware. (i installed TomTom via the SD card). I must have blew away a driver or something.
Is there a .cab or a fix out there for this?
Running
WM5
Rom ver. 2.15.502.3
radio. 1.40.30.00
I'm at a loss. I've already looked at the USB to PC settings and gone threw all the configurations with no results.
Be Kind! I'm a newbe and need help.
~ThumB

have you checked your deviceid? it might have been changed. if it has just change it back to what you have had before you had any problems.
you can try deleting your existing partnership and create a new one.
notice you still have wm5. you might want to consider wm6. there is a lot of functional and stable cooke ROM's laying around here..

bapski said:
have you checked your deviceid? it might have been changed. if it has just change it back to what you have had before you had any problems.
you can try deleting your existing partnership and create a new one.
notice you still have wm5. you might want to consider wm6. there is a lot of functional and stable cooke ROM's laying around here..
Click to expand...
Click to collapse
No its not the partnership. I'ts not detected at all! I've tried that. The problem is not with active sync, its with the USB port. It dont know its even there. I get no errors...I get nothing at all.....
I was looking to upgrade tonight to WM6.....If there is a way to upgrade from the SDcard, I'd do that. I've tried it actually. but it just tels me its not a valid PPC app. (RUU_Hermes_CINGULAR_WWE_3_1_.57.502.1_6275_1.48.00.00_108-ATT-MR3_Ship.exe)
The phone works fine otherwise....just wont show up!
Also, I've un-installed EVERYTHING on the PPC. Its backed up so I can blow it away anytime.

is the "enable advance network functionality" option disabled in your USB to PC setting?

bapski said:
is the "enable advance network functionality" option disabled in your USB to PC setting?
Click to expand...
Click to collapse
Yes it's on.
I'm really thinking its a driver or a file that was overwritten that controles the USB port. Selecting the "enable advance " key i think is just not functioning.
Is there a way to re-install the OS (either WM5 or WM6 from the SD card without having "hardSPL" installed?

ThumB said:
Yes it's on.
I'm really thinking its a driver or a file that was overwritten that controles the USB port. Selecting the "enable advance " key i think is just not functioning.
Is there a way to re-install the OS (either WM5 or WM6 from the SD card without having "hardSPL" installed?
Click to expand...
Click to collapse
A hard reset will likely sort this. By the way, I would NOT enable the advance functionality.
Mike

It's possible you could do it without a hard reset - it sounds like something has gone wrong with your notification list...have a search on here or in the wiki about putting it back - can't remember exactly what it is but if you can find it, it might save you rebuilding.
Smiffy.

ThumB said:
Yes it's on.
I'm really thinking its a driver or a file that was overwritten that controles the USB port. Selecting the "enable advance " key i think is just not functioning.
Is there a way to re-install the OS (either WM5 or WM6 from the SD card without having "hardSPL" installed?
Click to expand...
Click to collapse
try to uncheck the "enable advance....."

I know this may sound strange, but are you using the same USB cable that you always have?
Not all mini USB cables are made equal. I ordered some 5pin mini USB cables from Triplite that would charge my 8525 but would not connect to active sync on Vista. (Have not tried XP) If I switched to another mini USB everything worked as expected.
I just noticed this two days ago and have only had my device for a week, so I am by NO means an expert.

Eskimo said:
I know this may sound strange, but are you using the same USB cable that you always have?
Not all mini USB cables are made equal. I ordered some 5pin mini USB cables from Triplite that would charge my 8525 but would not connect to active sync on Vista. (Have not tried XP) If I switched to another mini USB everything worked as expected.
I just noticed this two days ago and have only had my device for a week, so I am by NO means an expert.
Click to expand...
Click to collapse
Ah! Penfold I have an idea!
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Mike

Eskimo said:
I know this may sound strange, but are you using the same USB cable that you always have?
Not all mini USB cables are made equal. I ordered some 5pin mini USB cables from Triplite that would charge my 8525 but would not connect to active sync on Vista. (Have not tried XP) If I switched to another mini USB everything worked as expected.
I just noticed this two days ago and have only had my device for a week, so I am by NO means an expert.
Click to expand...
Click to collapse
OK guys....still at a loss. I have done 2 hard resets and still no USB connectivity. Also, I have checked to see if my headphones still work....they do. Also, It does still charge the battery when plugged into the PC and with the actual AC charger. Lastly, I have noticed that my charging LED never goes green like it would when fully charged. I'll leave it for another hour to see if I'm just being impatient.
I'm starting to think that somehow its a hardware issue. Like the USB has gone partially bad.....if thats possible to go "half" bad.
Any other ideas??? Also, is there a way I can upgrade to WM6 via SDcard? And is there a utility that will allow me to install programs without activesync? (IE: not a valid PPC application) Then I could at least try and figure out how to activesync via wireless.
~ThumB
And thanks for all your help with this! Great community !

ThumB said:
OK guys....still at a loss. I have done 2 hard resets and still no USB connectivity. Also, I have checked to see if my headphones still work....they do. Also, It does still charge the battery when plugged into the PC and with the actual AC charger. Lastly, I have noticed that my charging LED never goes green like it would when fully charged. I'll leave it for another hour to see if I'm just being impatient.
I'm starting to think that somehow its a hardware issue. Like the USB has gone partially bad.....if thats possible to go "half" bad.
Any other ideas??? Also, is there a way I can upgrade to WM6 via SDcard? And is there a utility that will allow me to install programs without activesync? (IE: not a valid PPC application) Then I could at least try and figure out how to activesync via wireless.
~ThumB
And thanks for all your help with this! Great community !
Click to expand...
Click to collapse
I assume you did not change any active sync settings on the PC.
Worth a check (if you have not already) that for example, the "allow usb connections box is ticked and connect is automatic.
You can try deleting any existing ppc relationship and in the end you could try uninstalling and re-installing AS (if you have not already been through that!)
EDIT: forgot to mention: ensure you do not have any firewalls/security running on PC just as a check - this can block ASync.
Mike

mikechannon said:
I assume you did not change any active sync settings on the PC.
Worth a check (if you have not already) that for example, the "allow usb connections box is ticked and connect is automatic.
You can try deleting any existing ppc relationship and in the end you could try uninstalling and re-installing AS (if you have not already been through that!)
Mike
Click to expand...
Click to collapse
Yup. Already un-installed and re-installed ActiveSync and yes...checked the "allow usb" box. As i stated before. Active Sync is the least of the problems. The device wont show up on the computer....so activesync will never find it.
I have checked on 3 PC's thus far and with different cables.
I have deleted the relationship and all that as well, but thats not the root of the issue.
Also, I was just impatient and the charging light finally turned green.....so thats working fine as well.....It's a mystery!

ThumB said:
Yup. Already un-installed and re-installed ActiveSync and yes...checked the "allow usb" box. As i stated before. Active Sync is the least of the problems. The device wont show up on the computer....so activesync will never find it.
I have checked on 3 PC's thus far and with different cables.
I have deleted the relationship and all that as well, but thats not the root of the issue.
Also, I was just impatient and the charging light finally turned green.....so thats working fine as well.....It's a mystery!
Click to expand...
Click to collapse
Certainly is. Sounding more like a hardware issue. Have you got another cable around to try. Or even holding the connector end with light pressure at different angles at the device end in case there is a loose connection in the socket or at the device m/board.
Mike

mikechannon said:
Certainly is. Sounding more like a hardware issue. Have you got another cable around to try. Or even holding the connector end with light pressure at different angles at the device end in case there is a loose connection in the socket or at the device m/board.
Mike
Click to expand...
Click to collapse
yah i've tried different cables and tweaking it to the side and such. no dice.
Basically, I guess the USB port on my phone is now nothing more then a charger....
What is the possibility of this being a KITL Transport problem? (possibly talking out my ass)
~ThumB

Just try putting it into bootloader mode (the three colour screen, accessed by holding power buttonon right side, ok button on left side (below scroller) and pressing reset button in the bottom)
Once you're there, it will say serial on the bottom unless it's plugged into a USB port when it should change to "USB"
This will definitely rule out any software issue on the phone...
HTH
Smiffy.

Lordsmiff said:
Just try putting it into bootloader mode (the three colour screen, accessed by holding power buttonon right side, ok button on left side (below scroller) and pressing reset button in the bottom)
Once you're there, it will say serial on the bottom unless it's plugged into a USB port when it should change to "USB"
This will definitely rule out any software issue on the phone...
HTH
Smiffy.
Click to expand...
Click to collapse
OK two things...One PROMISING!
First I booted into Bootloader mode and it states "serial" regardless of if its plugged in to USB or not.
Second, I booted into KITL Mode and hit the left OK button. Under "Select KITL Transport", USB KITL comes up. When I did this, it showed up on my PC's Device manager. But once I softboot back into WM5, It does not come up again. So I'm thinking it was changed but I dont know how to save the setting. How do I keep the settings???

Progress................
So people... Here's where i'm at...
I Boot into KITL and select the OK button on the left side. It comes up with "USB KITL" and shows up on the PC in Device Manager. But it just hangs there in KITL mode. If i softboot, it looses the setting.
If i select the PPT button while in KITL Mode, it selects "ETH KITL" and then boots into WM5 and does NOT show up on the PC.
Please peeps.....any help will.....well.....help.
My Problem lies in KITL!!!
~ThumB

USB Host (TESTERS THREAD)

Hello everyone,
I know this has come up before, but now I think it's time to start actually testing this!
I've found a cable on ebay http://cgi.ebay.co.uk/Micro-USB-Host-OTG-Cable-for-Palm-Treo-800W-data-sync_W0QQitemZ260524857077QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item3ca87dd6f5
Also, in this thread http://forum.xda-developers.com/showthread.php?t=480899&page=17
There seems to be confirmation that HD2 has the right files to make this work, so what am I missing?
UPDATE: I found this quote on a Modaco forum
What's odd is that when I use my host cable, it does detect that I'm trying to use the car kit, so I suspect it does have some support, but nothing generic... more to come..
Click to expand...
Click to collapse
- Hmmm, thoughts anyone?
Thanks!

Hey,
Please report after receiving it!!! This is great to know man!!!
Thanks a lot!

hTC service manuals (just look at the Diamond series service manual) depict a y-cable.
This is a cable where you can plug in a power supply, your device and the cardreader.
The powersupply is necessary because hTC devices don't have a power output.
I doubt if the standard treo cable works on a hTC.

I'm holding this cable in my hands right now.
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What do I do now? I have a USB memory stick that would be nice to be able to read for instance.

You only have to wait for my ROM (or another one that includes Qualcomm's USB Host drivers) to come out and...
TEST, TEST, TEST!

Ok, too bad. I thought it would be possible to install drivers separately.

Did you try these drivers from Zeno USB Host drivers topic?
http://rapidshare.de/files/45220151/__Zeno_USB_Host_Drivers_v6.0a.rar.html

Thanks for the drivers. I installed them but unfortunately my USB memory stick isn't detected. I wonder if my cable is OK though... when I insert it the NAVIPANEL starts. I've disabled the automatic startup of Navipanel but all programs are in landscape when the USB cable is inserted.

Tubgirl said:
Thanks for the drivers. I installed them but unfortunately my USB memory stick isn't detected. I wonder if my cable is OK though... when I insert it the NAVIPANEL starts. I've disabled the automatic startup of Navipanel but all programs are in landscape when the USB cable is inserted.
Click to expand...
Click to collapse
No wonder, the stick isn't getting any power (as I told in the third post)..

true !
try using a external powered usb hub in the middle.

the-equinoxe said:
No wonder, the stick isn't getting any power (as I told in the third post)..
Click to expand...
Click to collapse
If that's the case it's pretty useless with the USB host function. Then I'd rather do whatever I want on a computer instead if it's nearby anyways.

the-equinoxe said:
hTC service manuals (just look at the Diamond series service manual) depict a y-cable.
This is a cable where you can plug in a power supply, your device and the cardreader.
The powersupply is necessary because hTC devices don't have a power output.
I doubt if the standard treo cable works on a hTC.
Click to expand...
Click to collapse
Well, for starters the Diamond uses extUSB while the HD2 uses a standard microUSB. So the Diamond service manual is pretty useless in this case!
So don't try and mislead people here, chances are high the USB-host function can be used in the HD2 with the appropriate drivers.
Tubgirl, have you tried installing these drivers? http://forum.xda-developers.com/showthread.php?t=480899
Please let us know!

I have tried the Zeno drivers and they don't work with my cable.

Tubgirl said:
If that's the case it's pretty useless with the USB host function. Then I'd rather do whatever I want on a computer instead if it's nearby anyways.
Click to expand...
Click to collapse
I mostly agree with this, but you can get portable USB power supplies. I've got 2 of them for when I use my phone for watching vids, playing games and listening to music on long journeys. They take rechargable AA or AAA batteries, so with the correct adapter, they could power a USB device, without the need for a plug socket.

USB devices need ~ 5V of power and I read somewhere that the output power of the HD2 is limited to 100mA.. not much to make most of the usb devices work.

Xeon said:
USB devices need ~ 5V of power and I read somewhere that the output power of the HD2 is limited to 100mA.. not much to make most of the usb devices work.
Click to expand...
Click to collapse
Not sure what those USB battery powered chargers output, but that's a good point. I'll keep my arse shut next time I want to make a suggestion

johncmolyneux said:
Not sure what those USB battery powered chargers output, but that's a good point. I'll keep my arse shut next time I want to make a suggestion
Click to expand...
Click to collapse
Usually 5-5.5V and up to 2000mA.
I play around with USB alot. Will look into it also. Got to get the cable first, or anyone with the microusb pinouts?

ahdai said:
Usually 5-5.5V and up to 2000mA.
I play around with USB alot. Will look into it also. Got to get the cable first, or anyone with the microusb pinouts?
Click to expand...
Click to collapse
Maybe it was my mouth and not my arse then I've got a couple. One takes 2 AA and one takes 4 AAA, so they're capable of putting out a decent amount. Whether they do or not is obviously a different matter.

turt said:
Well, for starters the Diamond uses extUSB while the HD2 uses a standard microUSB. So the Diamond service manual is pretty useless in this case!
So don't try and mislead people here, chances are high the USB-host function can be used in the HD2 with the appropriate drivers.
Tubgirl, have you tried installing these drivers? http://forum.xda-developers.com/showthread.php?t=480899
Please let us know!
Click to expand...
Click to collapse
The Y-usb CABLE used for the Diamond isn't extUSB..
I am not MISLEADING but INFORMING that every USB device needs POWER.
This power won't come from your device, but from an external source, hence you need a Y cable to provide the power.
This is how the hardware was build, has nothing to do with drivers or software.
But please, keep being thickheaded and insist in your irrational delusion that your device is able to power external devices through USB...
EqX

the-equinoxe said:
The Y-usb CABLE used for the Diamond isn't extUSB..
I am not MISLEADING but INFORMING that every USB device needs POWER.
This power won't come from your device, but from an external source, hence you need a Y cable to provide the power.
This is how the hardware was build, has nothing to do with drivers or software.
But please, keep being thickheaded and insist in your irrational delusion that your device is able to power external devices through USB...
EqX
Click to expand...
Click to collapse
If this is true, how come the Toshiba TG01 which has the same chipset and uses the same cable for USB host, can run various devices such as USB stick, HDD, Gampad? It does not require a seperate power source.

[Q] USB 3.0 Issues...

ok i seem to be the only person having this problem, im not sure if its my computer (i have never used the usb 3.0 on it before), the phone or the cable (brand new).
When i connect my phone via the usb 3.0 i get a notification message popup on my computer tell me that the device can perform faster if plugged into a super speed usb 3.0 port.
Problem is i have tried all of the usb 3.0 ports and still the same message, i checked in device manager and it says it is plugged into a usb 2.0 port which it isn't and its only charging at 98ma.
How do i get the usb 3.0 to work?

Not_That_Droid said:
ok i seem to be the only person having this problem, im not sure if its my computer (i have never used the usb 3.0 on it before), the phone or the cable (brand new).
When i connect my phone via the usb 3.0 i get a notification message popup on my computer tell me that the device can perform faster if plugged into a super speed usb 3.0 port.
Problem is i have tried all of the usb 3.0 ports and still the same message, i checked in device manager and it says it is plugged into a usb 2.0 port which it isn't and its only charging at 98ma.
How do i get the usb 3.0 to work?
Click to expand...
Click to collapse
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Have you done this?

Yeah it only shows the top two options on mine the usb 3.0 one doesn't appear.
Sent from my SM-G900F using XDA Free mobile app

I sit in a similair boat. I don't get the option for USB 3.0 either

No one have any help with this? I have been trying to solve it for about a month now, I could try a different cable maybe a genuine samsung one but I cannot find them anywhere.
Sent from my SM-G900F using XDA Free mobile app

I've done some testing on the speed differences between file transfers on USB 2 and 3 and the difference seemed really minimal (yes, I had the correct options set on the phone). Has anyone else compared speeds?

Yes I know about the speeds, but please if you could refrain from taking this off topic as I really need help with this issue.
Sent from my SM-G900F using XDA Free mobile app

Any suggestions at all?
Sent from my SM-G900F using XDA Free mobile app

VfBStuttgart27 said:
View attachment 2745928
Have you done this?
Click to expand...
Click to collapse
I can not find this menu i my phone, can you point me where is this option located?

zic1 said:
I can not find this menu i my phone, can you point me where is this option located?
Click to expand...
Click to collapse
It's a status bar notification

VfBStuttgart27 said:
It's a status bar notification
Click to expand...
Click to collapse
Hmm, when I connect phone with USB 3.0 cable (tested) in my USB 3.0 port on PC nothing apeared in notification bar except info about charging current (450mA) from Galaxy Chargin Current!! Strange....
EDIT: I changed port on PC and notification finally showed, thanks for help!
Cheers

Can you give further details on what you had to do to resolve. I am experiencing this issue and I have tried.....EVERYTHING!!!
I have a Windows 8.1 machine 64-bit, and have USB3 plugged from the motherboard. I have a USB3 pen drive which operates at superspeed without issue (so I know the USB hub, etc is in good shape). I also have a USB 3 card which is a PCI express and have tried connecting this to a Windows 7 64-bit machine and I receive the same results. I have 2 cables and both give the same result. So I am stuck.
On both machines it reports that the device can operate quicker which would suggest Windows knows that this is a USB 3 device. Any ideas how to obtain the USB 3 option on the phone?

No signal to TV

I'll installed my shield console to a new TV. Now there is no signal. There is a green light on the front however there is no signal. I tried replacing HDMI cable and also tried a different TV. And still the same problem. FYI I gave the 500G model and with new 6. 0 update
Sent from my ONE A2005 using XDA-Developers mobile app

Mine did this too after 2 weeks of having it. Had no HDMI signal and tried different cables but nothing worked.
Spoke to Nvidia support and the sent me a procedure to reset the video signal. I have the same model and it happened on the new 6.0 update.
-> Unplug all the cables and keep the device off for good 2-3 minutes.
-> Plug the Power cable, controller through USB (Wired) and Ethernet cable to the ATV. Do not connect HDMI cable.
-> The device will power on. Keep it idle for about 5 minutes and keep tapping A button on the controller. Continue tapping for about a few seconds.
-> Now leave the device is this state without the HDMI cable for good 15 to 20 minutes and plug the HDMI cable.
-> See if the ATV displays any output
It worked for me, unfortunately the next day the wireless and Bluetooth failed and I could not pair my controllers. 2 weeks of owning the shield and I had to RMA it. I'd like to think it was just bad luck as I'm happy with the box .
Hope this works for you.

DEFEST said:
Mine did this too after 2 weeks of having it. Had no HDMI signal and tried different cables but nothing worked.
Spoke to Nvidia support and the sent me a procedure to reset the video signal. I have the same model and it happened on the new 6.0 update.
-> Unplug all the cables and keep the device off for good 2-3 minutes.
-> Plug the Power cable, controller through USB (Wired) and Ethernet cable to the ATV. Do not connect HDMI cable.
-> The device will power on. Keep it idle for about 5 minutes and keep tapping A button on the controller. Continue tapping for about a few seconds.
-> Now leave the device is this state without the HDMI cable for good 15 to 20 minutes and plug the HDMI cable.
-> See if the ATV displays any output
It worked for me, unfortunately the next day the wireless and Bluetooth failed and I could not pair my controllers. 2 weeks of owning the shield and I had to RMA it. I'd like to think it was just bad luck as I'm happy with the box .
Hope this works for you.
Click to expand...
Click to collapse
The one part I am confuse about is the power plug through the usb part. Am I using the micro usb port for that or regular usb port? Where do u even buy regular usb charging cable
Sent from my ONE A2005 using XDA-Developers mobile app

I am supposed to the gaming controller to connect to the shield through the usb
Sent from my ONE A2005 using XDA-Developers mobile app

Correct, the controller should be connected via USB

DEFEST said:
Correct, the controller should be connected via USB
Click to expand...
Click to collapse
I connected cable like this but the device would start
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Sent from my ONE A2005 using XDA-Developers mobile app

If there is still no signal who or what phone number would recommend me to call?
Sent from my ONE A2005 using XDA-Developers mobile app

I used the live chat here http://nvidia.custhelp.com/ they were quite helpful. Second time they RMA'd with no complaints.

I have the same issue and was given the same procedure. It didnt work. I also have another problem, when streaming video or using gamestream the video freezes for like 1 sec and the sound buzzes. This happens every 16 seconds but sometimes with longer time in between. Its connected by wire to my AC68U and I have like 750Mbit WAN so it unlikely to be a problem outside the shield.

Himcor said:
I have the same issue and was given the same procedure. It didnt work. I also have another problem, when streaming video or using gamestream the video freezes for like 1 sec and the sound buzzes. This happens every 16 seconds but sometimes with longer time in between. Its connected by wire to my AC68U and I have like 750Mbit WAN so it unlikely to be a problem outside the shield.
Click to expand...
Click to collapse
You could have an older model 1080p TV which has issues with HDCP. What TV do u have and how old is it? This stupid HDCP crap is not only ineffective but also causes issues with HDMI signals
Please use the QUOTE feature when replying to me to get my attention. Thanks!

E--Man said:
You could have an older model 1080p TV which has issues with HDCP. What TV do u have and how old is it? This stupid HDCP crap is not only ineffective but also causes issues with HDMI signals
Please use the QUOTE feature when replying to me to get my attention. Thanks!
Click to expand...
Click to collapse
I'm pretty sure its this one http://www.lg.com/uk/tvs/lg-50PN650T
How would i know if its the TV? My PC, mac, TVbox, chromecast 1+2 havn't had any issues!

Same thing happened to mine on Sunday. Hopefully they'll allow me to RMA mine even though I tossed the receipt.

Phone will not recognize anything I plug in

Me and my wife have 2 identical Verizon note 3 phones. Her phone works flawlessly when I plug it into a computer or external hard drive or even a card reader. But my phone on the other hand will not recognize anything I plug into it. I've tried updating usb drivers with kies 3 but kies doesn't even recognize my phone. I manually downloaded usb drivers and installed, but nothing.
I even did a phone reset and that didn't help. Thanks for any replies and help.
Sent from my SM-N900V using Tapatalk

Most likely a hardware issue then - either something mechanical like an open contact in the connector, or something electrical such as the mux chip connected to the USB connector got fried by static. It is possible that the cable in use is very marginal which would allow it to work with one phone but not the other, but that is sort of rare. But swapping USB cables is a good trial too.
Ignoring software driver issues (on the PC side), does the PC make any noises when you plug the phone in? USB insertions typically are followed on the PC with a two-tone audio confirmation. Second tone higher than the first = hardware detected & driver configured; Second tone lower than the first = hardware detected but driver not configured/not found. No tones at all? Probably a dead USB interface or bad cable or connector.
Also, even on non-rooted phones, from a terminal emulator you can run a 'dmesg' command twice which will spit out the kernel log. By doing it twice (once before plugging in the USB cable and once after) you can see if there is any new hardware detected by Android during the plugging event.
e.g.
Code:
dmesg | tail -n 20
then, plug in the device
Code:
dmesg | tail -n 20
If the Android kernel is detecting new hardware being plugged in, you will see some new jibberish saying something about USB in the second 'dmesg' run. (The first one is run before plugging in so you know what the end of the kernel log looks like.) If the kernel log is unchanged the second time, then you pretty much know that you have a dead USB port (or a bad cable which mysteriously works for one phone but not the other).
You should try to complete the 3-step sequence above fairly rapidly - other stuff routinely appears in the kernel log such as battery status messages. One way of doing that is
Code:
dmesg | tail -n 20 ; sleep 7 ; dmesg | tail -n 20
that gives you seven seconds to plug the cable in - do it as soon as you see output appearing on the screen.

This is the error I get when I plug my phone into the computer.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
This is error I get when I try to use the terminal emulator with the command u gave me.
I tried using a different usb cord also.
Thanks
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slufoot69 said:
This is the error I get when I plug my phone into the computer.
This is error I get when I try to use the terminal emulator with the command u gave me.
I tried using a different usb cord also.
Thanks
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Click to expand...
Click to collapse
Thanks for posting the pics
Well, for the 2nd part it looks like you need to be root to run the "dmesg" command. rats. (I assume you are not rooted.)
But the fact that you get a pop-up for the device on the PC says that there *probably* isn't anything wrong electrically, that's good news I suppose.
Let's try this: do you have the developer options turned on on your phone but not the wife's? Specifically I note the ADB interface in your first picture. Try turning off ADB (settings->Developer Options iirc) and possibly also Developer Options and re-plugging the device to see how things go.
The thing which is curious though is that you also mentioned not being able to plug in "other devices" - are you using a OTG cable adapter or something for that purpose? Note that drivers on the PC should have nothing to do with this use case. (Kies does not install "drivers on the phone", only on the PC)

I turned off USB Debugging and then turned Developer Options in settings off. (My wife's phone has Debugging ON and Developer Options ON)
Yes I have a OTG cable which works perfectly on external HD when my wife's phone is plugged into HD
Well after turning off Debugging and Developer Options I get the same error on pc after plugging it in. Any other suggestions? Thanks.
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slufoot69 said:
Any other suggestions? Thanks.
Click to expand...
Click to collapse
Not really. Your phone and the wifes are on the same boot firmware and OS release?
The only other thing that I can think of is that some ROMs pop up a USB notification when you attach a device; in the case of a PC, tapping on that notification will give you a choice between MTP mode and PTP mode. (I don't know if your stock ROM does that).
But given that the first pic you showed indicated a problem with a Mass Storage device, you could experiment with that MTP/PTP toggle (if you can find it).
But I don't know why that would have any effect on the phones behavior with an OTG device attached.
I can say this: there is a "mux" chip directly attached to the USB connector on the phone which allows for detection of a wide variety of devices; it typically comes into play not when using "normal" four-wire USB connections (like to a PC), but has the 5th wire attached to a resistance that goes to the ground terminal. This 5th connection is used in OTG, though. (I know this because I am using a UART adapter on my Note 3 - when the right resistance is present, it switches the connector from a USB interface to the UART interface - different voltages levels and all).
Anyhow, the point is that if that particular part of the Mux chip (OTG device detection pin) was messed up, the mux could (possibly?) stay stuck in a specific mode; it might be electrically active, but never proceed to the correct USB mode.
I don't know how you would correct such a situation, but you could probably identify something like this by looking at the USB "VID/PID" identifier pair that the PC sees for your device when you plug it in, and compare to see if those values are identical to your wife's phone.
In the Windows Device Manager, you find the USB device, select Properties, and then Details Tab. In the pull-down "Property" selector, look at the values for the field called "Hardware Ids" - the VID (Vendor ID) and PID (Product ID) should be identical between the two phones.
Sorry, that's all I've got.

FWIW, I stumbled across something this morning which - while not a "solution" - might make it easier for you to collect some data by comparing the wife's phone to yours.
The Windows Driver Kit 10 (yes, I am assuming you are using a Windows PC) has a graphical tool named "usbview.exe" which provides lots of details about USB devices attached to your PC. (I was installing the WDK for a different reason and happened to notice it).
It's a free download from Microsoft (note also it downloads hundreds of MB of components during it's install), and while the Microsoft Docs describe it as integrating with VisualStudio, there are a bunch of standalone tools in there (including "usbview.exe"). So, for this particular purpose installing VisualStudio is not required.
In my install they were located at
C:\Program Files (x86)\Windows Kits\10\Tools\x64\usbview.exe
(or, if you are on 32-bit)
C:\Program Files (x86)\Windows Kits\10\Tools\x86\usbview.exe
good luck! (The only thing the above will do for you is determine what the differences are; from there you will have to figure out a solution.)
PS. Quite a long time ago (in a different context) I ran into an odd problem where two peer computers were not talking to each other correctly. Eventually I traced the problem down to a situation where one side could successfully send and receive data, but the other end could only send (but not receive). If you have something like that going on, it is possible that the PC sees data sent from the USB device - enough to start the configuration process, but can't complete the negotiation process because the other side is deaf.
This is all hypothetical, but it could be something like that - a bad connector pin on one side of the D+/D- USB pins. (Obviously it's not the cable, as you swapped that with no change). On the Note 3, the charging port assembly can be replaced without replacing the motherboard. That could be something to try if you make no more progress.

Thanks for the help I will give it a go
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