[Q] Mobile data issue - Galaxy Note 4 Q&A, Help & Troubleshooting

Hey!
I have found a really weird issue since (officially) updating to lollipop (N910C, BOC3). Initially, mobile data worked fine, but after a day or two I noticed, that after going off of wifi, I only got edge connection. I rechecked the settings, restarted the phone but the phone just doesn't go past edge (to 3g or hsdpa; no lte yet for me).
So I then chose to hard reset my phone, wipe cache and reinstall everything. At first, everything went fine and I had H+ connection, no problem. I tried to enable/disable wifi and mobile data a couple of times, but all seemed fine. Today (after 1 day), I noticed again that mobile data is stuck on EDGE.
As far as I remember, everything worked fine on 4.4.4. I even rechecked my sim and settings on my old XperiaZ, where H+ works normally.
Any ideas?
Best regards and ty.
Update: After messing around, I found that by setting the network to wcdma only, allowed the phone to connect to 3g. This means that when left on automatic network mode, the phone choses 2g network and won't switch to 3g even if it is available... Do you guys know a setting where you can tell it to preferentially chose 3g, while on the auto network mode? P.S. I don't have any battery saving options turned on...

Bump... No one knows how to set preferred connection type?

Are you in a room when you are testing? Have you tried to go outside, and while you are connected to edge or H/H+ , open up your internet browser and go to a website and watch your connection if it changes to LTE or 4G...
There is an app that can do what you are asking but you have to root your device in order for it to work... I can't remeber what it's called and I know someone will chime in...

Zigurat said:
Hey!
I have found a really weird issue since (officially) updating to lollipop (N910C, BOC3). Initially, mobile data worked fine, but after a day or two I noticed, that after going off of wifi, I only got edge connection. I rechecked the settings, restarted the phone but the phone just doesn't go past edge (to 3g or hsdpa; no lte yet for me).
So I then chose to hard reset my phone, wipe cache and reinstall everything. At first, everything went fine and I had H+ connection, no problem. I tried to enable/disable wifi and mobile data a couple of times, but all seemed fine. Today (after 1 day), I noticed again that mobile data is stuck on EDGE.
As far as I remember, everything worked fine on 4.4.4. I even rechecked my sim and settings on my old XperiaZ, where H+ works normally.
Any ideas?
Best regards and ty.
Update: After messing around, I found that by setting the network to wcdma only, allowed the phone to connect to 3g. This means that when left on automatic network mode, the phone choses 2g network and won't switch to 3g even if it is available... Do you guys know a setting where you can tell it to preferentially chose 3g, while on the auto network mode? P.S. I don't have any battery saving options turned on...
Click to expand...
Click to collapse
hi ,
one option is if you are rooted is ,( see/read thread )
[APP][5.0+][ROOT] Toggle Network Type 5.0 (2G, 3G, LTE) by dev @cygery
http://forum.xda-developers.com/android/apps-games/widget-toggle-network-type-5-0-xda-t2945406
i have N910F ,rooted on Lollipop BOC3 app works 100% smooth ,no problems ( very impress with app )
good luck

willcor said:
hi ,
one option is if you are rooted is ,( see/read thread )
[APP][5.0+][ROOT] Toggle Network Type 5.0 (2G, 3G, LTE) by dev @cygery
http://forum.xda-developers.com/android/apps-games/widget-toggle-network-type-5-0-xda-t2945406
i have N910F ,rooted on Lollipop BOC3 app works 100% smooth ,no problems ( very impress with app )
good luck
Click to expand...
Click to collapse
Thanks for your suggestion. I am not rooted yet and will try to keep it that way for a little while yet... will see how long i'll last xD
Manual mode will have to suffice for now, seeing as rooting is the only option. Might be a carrier setting related problem =/
Ty

Related

serious issue on SGS-2 and 3g internet

i own a samsung galaxy s2 ordered from uk,
everything working fine except for this serious issue that i have been trying to resolve till now.
i have a monthly internet subscription from my carrier and it always been working fine on my iphone ( i mean here connecting through the 3g network ). but in the S2 .. i have to use Edge to be able to access the internet ( the mobile network mode must be set to GSM only ). whenever i switch the network mode to GSM\WCDMA auto , the 3g icon appears but when it tries to connect to internet, the phone automatically switch to Flight mode and i loose the network signal. and this happens all the time. till now i am only able to connect to the internet by switching the mobile network mode to GSM only which only uses Edge network .
i have tried every possible thing to resolve this issue but nothing worked for me. please help
What country are you in? What carrier are you on? What bands do they use?
location location location.
Where are you from?
And what frequency does operators in your region operate.
just curious, have you tried hard/factory reset?
i am from saudi arabia and i am using Mobily network.
mobily is using HSDPA network as well as Edge network.
i did a software reset and still the same issue.
phone information:
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
crazy idea - is there any blocking going on in SA or with that carrier? Have you used another not carrier supplied smartphone successfully on that network?
I have been always using their 3g network on my iphone. And still there network only on edge connection on the s2. What i have noticed is that the saved apn sometimes shows up and sometimes disappears
omnia_owner said:
i own a samsung galaxy s2 ordered from uk,
everything working fine except for this serious issue that i have been trying to resolve till now.
i have a monthly internet subscription from my carrier and it always been working fine on my iphone ( i mean here connecting through the 3g network ). but in the S2 .. i have to use Edge to be able to access the internet ( the mobile network mode must be set to GSM only ). whenever i switch the network mode to GSM\WCDMA auto , the 3g icon appears but when it tries to connect to internet, the phone automatically switch to Flight mode and i loose the network signal. and this happens all the time. till now i am only able to connect to the internet by switching the mobile network mode to GSM only which only uses Edge network .
i have tried every possible thing to resolve this issue but nothing worked for me. please help
Click to expand...
Click to collapse
Hi, very similar issue here.
For this four days since I have got my GS2 everything was just fine. The data connection and 3G speed was great. Yesterday, all of the sudden all got crappy. Could not display any web pages. It starting to display page but after few seconds pop-up window appear which say "Data connectivity problem. The server failed to communicate. Try again later"
Interesting that my gmail, market, xda app working fine as normal.
I'm in Ireland on O2 now.
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
Can someone help to solve the problem, please. Is it possible that something with the hardware is wrong? Broken?
I'll perform the factory reset and will let you know.
i just managed to flash my device with the latest EXE1 dated May 3.
and i am still facing the exact same problem.
omnia_owner said:
i just managed to flash my device with the latest EXE1 dated May 3.
and i am still facing the exact same problem.
Click to expand...
Click to collapse
Maybe we should ask for replacement...
I have same issue, and for Ihrrob, your other application are working fine because what i noticed on my mobile that 3G & 2G connection is there but not permenant that's why WIFI hotspot always disconnect and VOIP applications are not working.
Hassanalaa said:
I have same issue, and for Ihrrob, your other application are working fine because what i noticed on my mobile that 3G & 2G connection is there but not permenant that's why WIFI hotspot always disconnect and VOIP applications are not working.
Click to expand...
Click to collapse
You are right the 3G/2G connection is there but not permanent.
If I press the Internet icon the home page, which is 'Google' appears (sometimes) immediately. I think this is because the page is very light. If I try to open a regular page it loads 1/3 of the content or nothing.
i just hope it is a software bug not a hardware problem
Type on the dialpad *#*#4636#*#* and force the phone to HSDPA only on the dropdown menu. This is a hidden menu on the phone.
Isn't this carrier related?
amtrakcn said:
Isn't this carrier related?
Click to expand...
Click to collapse
Unfortunately not.
I have spoke to the rep in the store. They reset all settings for me but it didn't help.
Just to double check if he wasn't wrong I've put the sim card in to my N900 and all data worked fine.
Bad, bad...
omnia_owner said:
i am from saudi arabia and i am using Mobily network.
mobily is using HSDPA network as well as Edge network.
i did a software reset and still the same issue.
phone information:
Baseband version I9100XXKDH
Kernel version 2.6.35.7--I9100XWKDD-CL161513
Build Number GINGERBREAD.XWKDD
Click to expand...
Click to collapse
I'm on Mobily network in Riyadh, and 2G/3G is working fine for me. I stay on 2G most of the time to save battery, but have tested 3G and got around 3mbps.
I have the same Baseband, Kernel and Build number (rooted)
Are you using "Market Enabeler"? It can change your APN settings, and you need to restore the provider setting.
just rooted my device.
still same weird issue.
issue again: simply whenever my device tries to connect to H+ , the device automatically enters flight mode and automatically disable flight mode so that the signal bars come back without H+ and when i check back the saved APN i see nothing there ( thought i was there before ). and this strange behavior disappears when i switch the mode from GSM/WCDMA auto TO GSM only .. after i do this the device connects regularly to Edge network and i can browse the net.
so basicaly for me i will be only able to use the device on Edge instead of HSDPA or 3G.
im really hoping for help from here because i don't think i will find any help outside of this expert community.
regards
try to make it on obligatory 3G (WCDMA only) and check if the problem still there ..
still same problem juffo
i have noticed that another post are poping up talking about almost the same issure.
i hope a new firmware will fix this

[Q] Nexus 4 Radio - No 3G/HSPA Signal

I've not had a 3G/HSPA signal on my N4 for a while now. Trouble is I don't know exactly when it happened as I'm generally on either WiFi at home or at work, where I know I can only get Edge.
I've tried the usual check the APN, *#*#4636#*#* and nothing's jumping out at me (if I tell it to use WCDMA only I get no signal at all).
I'm wondering if it was the 4.2.2 udpate and wonder if I've got the wrong radio - so the question is does anyone know what radio I should have on my N4? I'm in the UK on Vodafone, but I got the phone from the Play Store.
I've tried searching but the N4 seems to have had so many signal issues it's difficult to sift out the relevant stuff
I'm not rooted but I'm happy to do it if needed. Already tried a factory reset so nothing to lose!
Cheers,
Dave
have you tried a different sim card? thete isnt a specific radio per region, so thats not a problem.
simms22 said:
have you tried a different sim card? thete isnt a specific radio per region, so thats not a problem.
Click to expand...
Click to collapse
Yeah, sorry, forgot to say. I tried the wife's SIM (different operator) and same issue, only got a 2G signal.
I was thinking it might have been an issue when they updated it to remove the LTE "feature"
Even i have the same problem . I am from India and also have tried a couple of sim card . Im not able to get 3g signal at all . Anyone pls help....
i have the same issue solved whit RMA my first nexus 4 was defective, my new nexus 4 changed in warranty now works well
3G/HSPA networks
participles ipntsly
I started having the same issue today in Atlanta. Had another T-Mobile HSPA phone sitting next to mine with 4 bars while I was on Edge. My N4 is < 1 week old and seemed to be OK but now I can't get it on anything other than Edge.
I've checked my APN settings, reset the radio, turned data on/off and reset the phone with no luck.
Any advice?
Update: Just got mine working, here is what I did.
Wasted 20 mins talking to Google and T-Mobile. (I don't recommend this step.)
Type in *#*#4636#*#*
Scroll down and change 'WCDMA Preferred' to 'WCDMA Only'. At this point my bars switched from Edge to HSPA.
Now, undo the change and put it back on WCDMA Preferred. Make sure it still has a 3G or an H next to your bars.
Exit and enjoy the fast phone.
gtgeek said:
Update: Just got mine working, here is what I did.
Wasted 20 mins talking to Google and T-Mobile. (I don't recommend this step.)
Type in *#*#4636#*#*
Scroll down and change 'WCDMA Preferred' to 'WCDMA Only'. At this point my bars switched from Edge to HSPA.
Now, undo the change and put it back on WCDMA Preferred. Make sure it still has a 3G or an H next to your bars.
Exit and enjoy the fast phone.
Click to expand...
Click to collapse
This worked for me.. thanks
I am having the exact same problem as Dave. My n4 has just stopped connecting to WCDMA (H).
I have tried re entering my APN's, Turning on/off mobile network, Airplane mode, rebooting and removing the SIM. From the test menu I have tried WCDMA only but I lose my signal completely and go to emergency calls only. If I use either GSM only or WCDMA preferred I can get a 2G connection but nothing more and when on WCDMA preferred it can lose connection completely as well.
I am also with Vodafone UK.
solution for this
Guys....even I had the same problem.....but was able to solve it.....
Go to settings >apps>all >Google framework services in this disable it and clear data and again enable it....
Enjoy 3g once again ....it worked for me
caka said:
Guys....even I had the same problem.....but was able to solve it.....
Go to settings >apps>all >Google framework services in this disable it and clear data and again enable it....
Enjoy 3g once again ....it worked for me
Click to expand...
Click to collapse
Thank you! A few seconds after doing this my N4 connected to 3G!
I have tried what solutions were posted here but everytime I switch from 2G to 3G in the menu I lose signal on my phone..
gtgeek said:
Update: Just got mine working, here is what I did.
Wasted 20 mins talking to Google and T-Mobile. (I don't recommend this step.)
Type in *#*#4636#*#*
Scroll down and change 'WCDMA Preferred' to 'WCDMA Only'. At this point my bars switched from Edge to HSPA.
Now, undo the change and put it back on WCDMA Preferred. Make sure it still has a 3G or an H next to your bars.
Exit and enjoy the fast phone.
Click to expand...
Click to collapse
I tried this as soon as I put WCDMA preferred I lose signal, I have tried doing this in several locations as I live in the country, tried at my school where my friends get H+ and I still lose connection. tried going back to stock still the same issue
Can someone fixed this problem? "WCDMA only" mode make my N4 lost signal.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Getting bars on 'GSM only'
I have got the same issue on my Nexus 4, and I still don't understand how it happened in the first place. I updated a bunch of apps before going to bed and remember waking up to no signals on my phone.
Currently I only receive signal when I go *#*#4636#*#* and set it to 'GSM only'. Any other configuration (WCDMA preferred, WCDMA only, etc) results in loss of signal.
I have tried the following with no luck:
1) Restored Factory Settings
2) Installed an older version of android
3) Flashed multiple radios
4) Steps listed on this thread
Can anyone help me out with this?
Thanks

[Q] Mobile Data not working

Hello all,
I have resorted to posting here as i have trawled the web for a solution without any luck. Here is my problem hope you can help.
I have a nexus 4 and am currently in Spain. After traveling abroad and not using data roaming i came back to Spain to no mobile data connection. The usual tricks of restarting, toggling mobile data airplane mode didn't work. It was quite frustrating. I went as far as to cancel my contract and go for a prepaid card - Lebara as they have a decent data tariff - but the problem persisted. I have configured the APN, gone through all the restart procedures, even factory reset the phone twice and nothing helped.
Mobile data is switched on. I have the APN set up as needed. However, the H E H+ never appear next to the bars on top no matter what i do. I have ordered another SIM card from a different operator in desperation but it might not be here for another week.
I really hope it is not the phone but now I really don't know. I am taking suggestions...
Thanks
PS one thing I just noticed is that if I download apps from my browser the device is listed as vodafone nexus 4 although I have never been on vodafone. This might have some relevance
tiobojo said:
Hello all,
I have resorted to posting here as i have trawled the web for a solution without any luck. Here is my problem hope you can help.
I have a nexus 4 and am currently in Spain. After traveling abroad and not using data roaming i came back to Spain to no mobile data connection. The usual tricks of restarting, toggling mobile data airplane mode didn't work. It was quite frustrating. I went as far as to cancel my contract and go for a prepaid card - Lebara as they have a decent data tariff - but the problem persisted. I have configured the APN, gone through all the restart procedures, even factory reset the phone twice and nothing helped.
Mobile data is switched on. I have the APN set up as needed. However, the H E H+ never appear next to the bars on top no matter what i do. I have ordered another SIM card from a different operator in desperation but it might not be here for another week.
I really hope it is not the phone but now I really don't know. I am taking suggestions...
Thanks
PS one thing I just noticed is that if I download apps from my browser the device is listed as vodafone nexus 4 although I have never been on vodafone. This might have some relevance
Click to expand...
Click to collapse
Go to the dialer, press*#*#4636#*#* this brings you into new menu. go to the phone information to see to what network you are connected. if you scroll down you can force the phone to use 3g (WCDMA only) see if this work. this seting will change when the phone goes into reboot.
also if you happen to have the "3g bug" connecting to a wlan might help as stated by some users.
For me starting the hot spot function does the trick.
endet said:
Go to the dialer, press*#*#4636#*#* this brings you into new menu. go to the phone information to see to what network you are connected. if you scroll down you can force the phone to use 3g (WCDMA only) see if this work. this seting will change when the phone goes into reboot.
also if you happen to have the "3g bug" connecting to a wlan might help as stated by some users.
For me starting the hot spot function does the trick.
Click to expand...
Click to collapse
Thanks for the advice endet. I have done this but to no avail. When I switch to WCDMA only in the field GPRS service it says connecting for about a minute and then disconnected. After restart it is directly disconnected. I have toggled between GSM only and WCDMA only and restarted the radio. Played with the other settings in this screen and nothing. Only once did I get brief flash of the H on top but trying to replicate the steps didn't lead to anything.
Starting tethering didn't help either...
Could be something with my IMEI? Or CellInfoListRate?

Big problem with 2G

Hi everyone !
Lately I went to a place were 3G/4G was not reachable and it is there that i noticed that my brand new Moto X play couldn't get any connection in 2G (GSM) mode even if the place was fully covered with 2G/EDGE (GSM)...
In 3G/4G there is no problem only on 2G (GSM).
I tried in the settings to put 2G (GSM) only and I can not get any signal even now that i'm back home ....
I tried a factory reset from the recovery it did not work :crying: Do you have an idea on how to solve that problem ?
I also tried to use the sim card with another phone in 2G (GSM) and there it works fine with maximal signal ....
Thanks ! :laugh:
Hallo,
I did a test and I got the same "problem".
Turned 4G into 3G...no problem.Still connected..
Turned 3G into 2G....no signal.
Turned 4G into 2G..no signal.
You can try to switch networktype in *#*#4636#*#*
No time for me now....I will try it later on the day.
hostel666 said:
You can try to switch networktype in *#*#4636#*#*
Click to expand...
Click to collapse
I just tried it and turned the networktype to "GSM only" then i got no signal just like before. If i try to use another type like CDMA/GSM it connects to 3G and works but still the problem with the GSM/2G....
Hi guys. I'm not experiencing this problem on my XT1562. switching between bands is fine and working on my device. What kernels are you guys using?
I'm using the stock kernel, I just flashed the OTA (6.0.1) from the stock recovery
Same Problem, more information
For my Moto Play X I have a very similar problem:
4G works, but 3G and 2G do not. If I'm connected to a 4G network, I see that there is reception and can use all data transfer functions. But when I want to do a call, I get a timeout. When I'm in a place where there is no 4G network available, I see that I don't have signal - but the network is shown in the list of available networks for manual selection.
As I have a dual SIM variant (stock ROM, not a custom modification or "upgrade") my second SIM does work like a charm. I tried now and swapped the SIMs - and it seems that just the SIM1 slot is having those problems. The same SIM also works perfectly in the second SIM slot.
I also tries to reset just the network settings (an option provided by the stock ROM) but this didn't change anything.
Next step I'm currently working on is doing a factory reset - will take a while until backup and restore will enable me to see the real result. I'll keep you up to date....
UPDATE: factory reset didn't change anything - will send phone to repair now. :,-(

LTE does not work anymore (G600K)

Hi All,
I bought this LG G6 (G600K) from HK a month ago. It was working perfectly until few days ago when the LTE stopped working. In the notification bar I can see LTE, but there is no data going through. E.g.: messenger shows "Connecting...". Basically no 4G internet any more. So I did my research and these are my findings:
If there is no LTE coverage, the phone switches to 3g and it works - so the problem is only with LTE, but LTE is everywhere nowdays
In this Korea Telecom ROM there is no way to configure to only use 3g (CDMA only), not even in hidden menu - this could be a remedy, but would not solve the issue
Wifi also works
I did Factory Reset twice (also Network settings reset), did not help
I waited for an update from KT, maybe contains a fix, but did not help
I went to my operator (TELENOR Hungary), and they have checked my subscription, and they said everything is ok, but they can see that my phone does not connect to the LTE system.
I tried my SIM in an other phone, and LTE works perfectly
So based on these facts, I can't think of other than the phone has a hardware issue. Do you have any idea how can I investigate further?
Thanks for any suggestion.
pepejazz said:
Hi All,
I bought this LG G6 (G600K) from HK a month ago. It was working perfectly until few days ago when the LTE stopped working. In the notification bar I can see LTE, but there is no data going through. E.g.: messenger shows "Connecting...". Basically no 4G internet any more. So I did my research and these are my findings:
If there is no LTE coverage, the phone switches to 3g and it works - so the problem is only with LTE, but LTE is everywhere nowdays
In this Korea Telecom ROM there is no way to configure to only use 3g (CDMA only), not even in hidden menu - this could be a remedy, but would not solve the issue
Wifi also works
I did Factory Reset twice (also Network settings reset), did not help
I waited for an update from KT, maybe contains a fix, but did not help
I went to my operator (TELENOR Hungary), and they have checked my subscription, and they said everything is ok, but they can see that my phone does not connect to the LTE system.
I tried my SIM in an other phone, and LTE works perfectly
So based on these facts, I can't think of other than the phone has a hardware issue. Do you have any idea how can I investigate further?
Thanks for any suggestion.
Click to expand...
Click to collapse
Have you made sure data roaming is turned on as you have Korean model, I had to enable data roaming to get mobile data as the device thinks that's exactly what it's doing.
Sent from my LG-H870 using Tapatalk
nookcoloruser said:
Have you made sure data roaming is turned on as you have Korean model, I had to enable data roaming to get mobile data as the device thinks that's exactly what it's doing.
Click to expand...
Click to collapse
Unfortunately it is grayed out. But 3g works and 4g worked before. I have not changed any settings, just went away.
---------- Post added at 09:11 AM ---------- Previous post was at 09:06 AM ----------
[/COLOR]
pepejazz said:
Unfortunately it is grayed out. But 3g works and 4g worked before. I have not changed any settings, just went away.
Click to expand...
Click to collapse
Did you fix the problem yet?? I also have same situation like you.........
Hi, sorry to hear. I could not solve yet. I went to the 3rd line support of the operator, but they say everything is fine from their side. So I'm waiting for a custom ROM, or I will change my operator. If you can, send back your phone.
pepejazz said:
Hi, sorry to hear. I could not solve yet. I went to the 3rd line support of the operator, but they say everything is fine from their side. So I'm waiting for a custom ROM, or I will change my operator. If you can, send back your phone.
Click to expand...
Click to collapse
Well i just found temporary fix for grayed out data roaming..this method worked to me
download quickshortcutmaker from playstore open app and switch to normal search find roaming click on roaming - global roaming - create... you can enable data roaming from there..
And for manual network switch LTE /3G : quickshortcutmaker - normal view - network -networksettings global
Hope that helps
Sorry for my bad English..
Wow, thanks. This is working as a remedy. You are the hero of the day
Found the solution !
Google Search : how to fix 3g/4g high on android
(can't put a link since this is my first comment)
Its something related to APN . I've tried it and it works .
Hope this helps . Cheers

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