Hello everyone, I run into a really weird problem on my Note 4 when receiving voice calls while using a bluetooth headset.
Summary:
If BT headset is not already connected before initiating or receiving a voice call, you have to press bluetooth button during the call to direct sound to phone and then back to the BT in order to get the mic on the headset to work.
More Details :
1. Incoming Voice call
2. While phone is ringing i turn on the bluetooth headset.
3. I answer the call(Either from phone or the headset)
4. I can hear the other party, but he doesn't hear me.
5. The bluetooth headset mic is not working, neither the phone's mic.
6. If i press the bluetooth icon on the phone(while in a voice call) to direct audio to phone, everything works fine.
7. If i press again to direct audio back to bluetooth headset, everything works fine.
8. If the headset is already connected to the phone before i receive the voice call everything works fine.
9. If i make a voice call (maybe cause headset is already connected?) everything works fine.
10. Problem doesn't occur if it's a VOIP call through skype viber etc.
10. Using plantronics Marque M165 & M55, I have unpaired both repaired, cleared bluetooth cache etc problem still there. Lollipop 5.0.1.
For me it's a big issue since if i have the phone in my bag/pocket i have to take it out in order to be able to use the headset, which kind of defeats the purpose.
Anyone facing this ? Any suggestions?
Sorry for the long post & thanks in advance !
Anyone?
Anyone with similar problems ? Any ideas or suggestions ???
Yes, I have a similar problem, but with my car's bluetooth (the only hands free I use). This problem started after I upgraded to Lollipop, and it worked fine in KitKat.
With te device connected to the car's bluetooth, I have to make the call in the phone's Speaker mode until the other party answers. Only then I can switch to bluetooth.
If I make the call in bluetooth mode, I won't hear the ringing through the car's speakers and even after the other party answers, we cannot communicate.
This is a serious bug. It is my 4th Samsung Galaxy phone, and the only one that doesn't work properly. My previous S4 worked perfectly and I regret profoundly having bought the Note 4.
Ironically i don't face the problem you have. Mine works fine with my car's BT but i suppose this happens because in my case the car's BT is already connected to the phone.
I suppose you have tried to repair the bluetooth/ cleared BT cache etc right ?
I've just tried the phone with a Samsung bluetooth and problem solved !....So it doesn't play well with the plantronic's BT , warning for potential buyers !
Related
I have now tried 3 different bluetooth headsets with my AT&T Tilt with Stock Rom. First was my BlueAnt V12 I used great with my RAZR then I bought a Motorola S705 now I have Sony HBH-DS980.
With the BlueAnt V12 the audio was low and tinny and couldn't hear the caller
The Motorola S705 sounded good minor choppiness but the callers couldn't hear me worth a damn. Both of these devices paired great and kept connection, only the Motorola would loose connection if I got a system alarm or if I was streaming music. For just handset operation it worked great. With the Sony it seems to be a crap shoot when they are going to work. I installed JetWare to enable Caller ID Name and Ringtone through headset and when I pair them the first time they work great all day long. However if I turn bluetooth off on the phone and then back on I have issues with disconnecting and sound not going through headset for calls.
So I installed the new Official AT&T Rom from HTC's Site the other day hoping the bluetooth improvements they made would help. I decided to try JetWare again just to see if it worked, again I started having problems again. So I hard reset and didn't install the JetWare Extensions. For the first day everything worked great. Next day I fired it up it's up to it's old tricks of disconnecting after a call.
Anyone else having these issues? My state is going to be bluetooth only while driving in about 4 months so I really need bluetooth to work.
Can you charge the sony ds980 via usb?
No it has a real strange plug for charging
Hi, I have the Sony Ds980. I've experienced similar problems in the past.
check your Bluetooth settings on the phone: communication manager --> Settings --> bluetooth. Select your device (ds-980) but don't double click on it. and then check its mode: in that window, ensure that you have checkmarks in both options (i.e, Turn on bluetooth & make sure this device is visible to other devices). Sometimes, when you restart your bluetooth headset, the second option is left unchecked, thus causing disconnections between it and the device.
another option is to trigger the headset button. sometimes, when a call comes in, I would have to do this once or twice before it connects.
I think it is a bug.
i have the Jetware extension and MSVoice, and they help with the caller ID.
HTH,
rgds, Manny
I'm trying to decided between the DS980 and the Moto S9.
I'm so tired of wasting my money on crap.
Thanks I'll have a look at those settings, I just wish JetWare uninstalled nicely
I have been running it lately without JetWare and the only issue I am having this way is the wireless stereo portion disconnects after each Incoming call it does not do this if I place a call.
With JetWare I can sometimes keep it connected no matter what the issue is it connects but when I place a test call it rings on the headset but when I answer the call it isn't comming in on the headset it is still on the phone although the call button works and ringing on the headset works. It got to be a pain to have to place a few test calls to make sure the headset was working.
dalavar said:
Thanks I'll have a look at those settings, I just wish JetWare uninstalled nicely
I have been running it lately without JetWare and the only issue I am having this way is the wireless stereo portion disconnects after each Incoming call it does not do this if I place a call.
With JetWare I can sometimes keep it connected no matter what the issue is it connects but when I place a test call it rings on the headset but when I answer the call it isn't comming in on the headset it is still on the phone although the call button works and ringing on the headset works. It got to be a pain to have to place a few test calls to make sure the headset was working.
Click to expand...
Click to collapse
Well, that does it for me. The DS980 is officially off my list.
When I connect to bluetooth headset or car bluetooth I can make couple of phone calls and after while the speaker and mic is not working. I cannot hear anything nor can they hear me.
After I reboot the phone it is OK for while but after few phone calls it is the same again. When only disconnect bluetooth it is still not working only reboot helps.
I have tried to unpair/pair again, soft reset It has been happening for few months now. I have stock 4.4.2
I suspect it could be some app, but not sure.
Anyone having similar issue / advice?
Thanks
Michal
Hi All
I have installed the Poland 6.0.1 Rom on my Note 4 and everything seem to be working correctly
When I connect my phone to my Car (Ford Ranger 2016 model) its sync's correctly, downloads the phonebook and everything. I can even from the car make a call and it pushes it to the phone correctly as the phone initiates the call and connects the call when they pick up.
The problem is that there is no audio on the speakers. I can mid call select speaker (on the phone) and can then have a conversation with someone over speaker phone but when I push it back to Bluetooth there is no audio.
This worked 100% on 5.1.1 but since the update to 6.0.1 I cannot hear anything on the car speakers even though all the other functions work correctly.
Is this something that can be fixed?
Did you factory reset after upgrade?
nemesis.sisemen said:
Did you factory reset after upgrade?
Click to expand...
Click to collapse
Yes I did. I factory reset just now and tried using it without installing any apps. I can steam music fine. Its just when you make a call that there is no audio. Everything else seem to be working perfectly. I can scroll the address book I can choose and change music, I can place calls with the exception that there is no audio when on a call.....
Did you go to bluetooth settings
nemesis.sisemen said:
Did you go to bluetooth settings
Click to expand...
Click to collapse
Yes I did and both Music and Phone is enabled for it.
I might have the same issue
Hi.
I think this is a general problem plaguing this update.
I have Plantronics E50 Headset. Worked great with 5.1.1.
I use headset as hands-free and usually place calls by holding button on headset for 2 seconds and then issuing voice command "call <contact name>".
This is not done via S Voice but via standard Google app voice.
Like said, all worked great, no issues in 5.1.1.
What I get now after the update to 6.0.1(also Poland 910C, yes, I wiped all after update, but still same behavior), is that I can place calls using the headset + Voice command ("call <contact name>") and I get two outcomes:
1. if phone is unlocked(even if screen is turned off), call is placed, I get audio in the Bluetooth headset - normal behavior.
2. if phone is locked(either auto-locked after timeout and screen off, or locked after pressing power button), call is placed after voice command, but audio remains on the phone and is not transferred to Bluetooth. I need to pick up the phone and talk from it, or press the "bluetooth" button on the dialer window.
Strange is that if I pick up the phone, while locked, and place a call using emergency/favorites contacts, I do get audio in the Bluetooth headset every time.
Problem is that hands free is not usable anymore, since you need to do something on the phone after placing the call.
I think that in your case, call being placed via car Bluetooth system, the thing should be the same.
What I can suggest is to try and see if this works in your case when phone is unlocked.
Anyway, Samsung screwed up something either related to the Phone app, or related to the lock-screen... or both
Solution would be to go back to 5.1.1 or wait for next update, hoping that Samsung fixes this...
Cheers!
ghisisan said:
Hi.
I think this is a general problem plaguing this update.
I have Plantronics E50 Headset. Worked great with 5.1.1.
I use headset as hands-free and usually place calls by holding button on headset for 2 seconds and then issuing voice command "call <contact name>".
This is not done via S Voice but via standard Google app voice.
Like said, all worked great, no issues in 5.1.1.
What I get now after the update to 6.0.1(also Poland 910C, yes, I wiped all after update, but still same behavior), is that I can place calls using the headset + Voice command ("call <contact name>") and I get two outcomes:
1. if phone is unlocked(even if screen is turned off), call is placed, I get audio in the Bluetooth headset - normal behavior.
2. if phone is locked(either auto-locked after timeout and screen off, or locked after pressing power button), call is placed after voice command, but audio remains on the phone and is not transferred to Bluetooth. I need to pick up the phone and talk from it, or press the "bluetooth" button on the dialer window.
Strange is that if I pick up the phone, while locked, and place a call using emergency/favorites contacts, I do get audio in the Bluetooth headset every time.
Problem is that hands free is not usable anymore, since you need to do something on the phone after placing the call.
I think that in your case, call being placed via car Bluetooth system, the thing should be the same.
What I can suggest is to try and see if this works in your case when phone is unlocked.
Anyway, Samsung screwed up something either related to the Phone app, or related to the lock-screen... or both
Solution would be to go back to 5.1.1 or wait for next update, hoping that Samsung fixes this...
Cheers!
Click to expand...
Click to collapse
Yes the same behavior on the Car audio system as you describe except that the audio system regardless of how the call originates from says "Privacy Mode Enabled" and you cannot hear anything or they hear you until you disable the Bluetooth or enable the speaker (that disconnects the Bluetooth)
I have downgraded to 5.1.1 official for my country and yesterday while driving home on the phone with my wife mid call it cut the voice and enabled "Privacy Mode". I could not call again or receive calls over the Car Audio and it persisted even after I rebooted the phone, Turned the radio on and off and even unpaired the phone and paired it again. The call regardless of where of how its made directly goes into "Privacy mode" and you cant disable it
I got home and turned the car off and on again and only when the audio system completely reset after pairing the phone again it could make calls from the phone and car without defaulting to the "Privacy Mode"
Dis is definitely a Android issue with the calling as its a feature in Android and not on the car audio. Music streaming works flawlessly that use the same Bluetooth connection. Its just on calls that it does this and at random
Hello.
I've a problem with Bluetooth call on my phone (stock rom) . All works great but since a couple of days I can't receive or make some calls with any Bluetooth device ( headset handfree, car audio etc). Media like music or icoyote (set in a2dp notification o media) works great.
I've reset all, car audio, phone. Nothing changed. I've installed spectrum mm rom, I've the same problem.
When I open Bluetooth device properties I can't activate the option for call and notification.
Do you have any idea for solve this problem?
Hello and up! Anyone have an idea to solve my problem? I've reset the phone 2 time and it works great for 2 week and now it don't work. I can't made a call with the Bluetooth
bluetooth doesnt open?can u send-receive files?
Hello. Bluetooth works. I can play audio like mp3 on hands-free and car audio. I can make phone calls on car audio but sounds of call don't go on car audio. On the phone I can't check made call on Bluetooth
I've tested the last spetrum's modem. All works great after each reboot but just one time.
When I enable the bt for the first time after rebooting it connect and call phone option was activated. When I enable it the second time it connect but call phone options was disable and if I tried to check it I can't.
the only issue that I have from the bigining..is that many times although b.t connects,it doesnt transfer sound to my plantronics M55 b.t headset.then I just turn off-on my headset,it reconnects automatically and sound is being transmited normally..
I solved the same problem with this thread
https://forums.lenovo.com/t5/Moto-X...less-bluetooth-headset-for-phone/td-p/3652038
Hi everyone,
I recently got my self a OP5 (coming from a Meizu PRO 5). The phone is great but I facing an annoying issue with the Bluetooth.
I have a Sony SBH20 Bluetooth headset. And everything works perfectly fine EXCEPT when someone calls me.
Every single time when I answer the call via my sbh20 I can ear and talk through it but a few seconds later the sound switch back to the phone earpiece.
But on the phone, the logo on the call app is set to the Bluetooth device.
And when I manually switch it to the phone earpiece and then going back to the Bluetooth device, the sbh20 works again. But only for couple of secs and then switch back to the phone with still the Bluetooth headset selected.
My phone is completely stock with noting fancy on it.
The phone is up to date according the present date (10/08/17).
PS : I set my phone from scratch. No migration or something like that.
Thanks you for your comments.
XsniferX said:
Hi everyone,
I recently got my self a OP5 (coming from a Meizu PRO 5). The phone is great but I facing an annoying issue with the Bluetooth.
I have a Sony SBH20 Bluetooth headset. And everything works perfectly fine EXCEPT when someone calls me.
Every single time when I answer the call via my sbh20 I can ear and talk through it but a few seconds later the sound switch back to the phone earpiece.
But on the phone, the logo on the call app is set to the Bluetooth device.
And when I manually switch it to the phone earpiece and then going back to the Bluetooth device, the sbh20 works again. But only for couple of secs and then switch back to the phone with still the Bluetooth headset selected.
My phone is completely stock with noting fancy on it.
The phone is up to date according the present date (10/08/17).
PS : I set my phone from scratch. No migration or something like that.
Thanks you for your comments.
Click to expand...
Click to collapse
Anyone please?
I use a Bose Bluetooth head phones no issues while calling.
Try some other headphones!!
I had a similar issue with my OP5 connection with my car's Bluetooth. It always fails to discover car's Bluetooth after connecting to the car, and stopping and starting the car. I did some research and most of the suggestions stated the issue was with cache. I reset the cache and did not have the problem. worth a try.