Okay, so my old phone basically broke after I updated to 4.4.4, my service was absent almost everywhere, my bluetooth went in and out, my phone was slow and froze constantly, and my battery could drain completely in like 30 minutes if I didnt turn everything off and hardly use it, then it would maybe last a few hours. So I got a replacement through Verizon, and lo and behold, it came with 4.4.2. My last post was about me trying desperately to root, but I couldnt because of my 4.4.4 update. So I was thrilled. I transferred all my stuff, and actually managed to use towelroot and it worked.
Then, my phone automatically downloaded the update, and I couldnt figure out how to stop the update popup or notification. Nothing I tried worked, and I downloaded a few apps to try and turn it off. Disabling or etc Google Services Framework does nothing, but somehow, everything else I did managed to make the phone basically unusable. I get two errors: "Unfortunately, the process com.google.process.gapps has stopped." and the same one but about Google Play Services. I tried to undo what I did but it didnt fix it. I reset my phone to factory settings, and while that stopped the downloaded update from popping up, i cant use it because the popups are there literally every 2 or 3 seconds. I cant navigate through a menu without tapping a hundred times, usually on the wrong buttons. I dont have wifi on, so the ota update hasnt downloaded.
Im going to probably take it to Verizon tomorrow and ask them if I can just get a replacement replacement, but I hate having to do all that, because I might have to wait even longer now. If somebody has any idea how to fix google play services, please tell me. I reenabled them, cleared data and cache, force stopped them, turned them back on, nothing fixes it.
Also, I desperately need to know how to prevent an update from downloading, and how to get rid of it once it is downloaded. Ill have root access, but none of the methods Ive googled have worked, please help me, Im so frustrated with Verizon and Samsung all this bull**** now. Why cant they just let us enjoy our devices?
First off a Verizon store will not give you a new phone unless you are inside of 30 days of a new purchase. Ofirst din 4.4.2 to give it a clean start. Re root phone. Then disable sdm which will stop all ota updates.
No, Verizon will give you a replacement if you have their insurance. I've gotten dozens this way. As long as there isn't any serious physical damage like obvious scratches or cracks, water damage, or anything similar they overnight you a brand new device.
I have two phones in my possession right now, on Monday I'll have a third. I went in and showed them the replacement, they seemed confused, but they always do. They told me to just send back the broken replacement and went ahead and put in for a new one, which Ill get Monday since tomorrow is no post.
So that problem is solved.
Ill try what you suggested when I get my replacement. I've never rooted beyond the towelroot I mentioned before, so this is all new to me. It seems like some methods I've seen only work on certain phones, so thats what Im worried about.
Do you think you could give me more specific instructions, because I have no idea what everything you said meant. Im just tired of googling everything you know? Id appreciate it!
Thank you for the reply!
drewcam888 said:
First off a Verizon store will not give you a new phone unless you are inside of 30 days of a new purchase. Ofirst din 4.4.2 to give it a clean start. Re root phone. Then disable sdm which will stop all ota updates.
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Related
Yesterday I ran into 3 apps that were showing updates available, so I went to update and got a download unsuccessful message.
I uninstalled the apps and attempted to reinstall fresh from the market, same deal.
I waited at least an hour, tried again, same issue.
I did a NAND restore back a few days and had the same problem.
I did another NAND restore with the same backup after doing a WIPE, worked fine.
I ran into more odd-ball issues last night so I decided to do a wipe followed by a factory reset. Now I got all but 2 items installed - the other 2 items again are showing download unsuccessful after repeated attempts.
I've got 1.67 GB free for application storage, so I wouldn't think there is an issue there.
Sound like I have a hosed phone? I'm now past 14 days since I got it on release date - could I still go back to the store and expect that they would do a swap?
Any feedback is appreciated - I am sticking with this phone, just want to get any kinks knocked out of it!
Thanks!
if your device is rooted, maybe that's the reason... if I were you, i would try to return the device and let them know that it just wont download apps you want. They almost have to take it back.
It had been rooted at one point, but that has been removed.
I just called and spoke with the local retail store - 14 days is it. After that I have to go through customer care...
Guess I'll keep banging away at it and see what else I can figure out...
Damn - this is upsetting!
JWhipple said:
It had been rooted at one point, but that has been removed.
I just called and spoke with the local retail store - 14 days is it. After that I have to go through customer care...
Guess I'll keep banging away at it and see what else I can figure out...
Damn - this is upsetting!
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good luck with that. there's nothing more frustrating than that. i wish they had quick fixes... like.. *download this and install to fix this issue* ya know? very simply stuff. smh
One last act of desperation and I think I fixed it....
I cleared the cache for the Market app and I was able to download the remaining apps.
WHEW
I've had the phone for a few months, only used it for 2 weeks then put it back in the box with plans to resell it. Dad needed a new phone for his job so i decided to give it to him and every day for the past week ive gotten at least one phone call from him with problems. He is extremely new to smart phones but I never had a single issue with this phone prior to giving it to him. For some reason he will receive text messages or voice mail and sees the notification icons up on the notification bar but when he goes to pull the bar down it does nothing. The only way to resolve this issue is to restart the phone then all of a sudden the pull-down starts to function as it should. The phone is completely stock out the box i didn't feel the need to touch anything or have to root it for any reason.
He had to go to AT&T to get a sim card for it and the people there basically wanted to run him out of the store and not even touch the phone because they do not sell it so not a single person wanted to even help him out even though he just dropped more money into their pockets by upgrading his plan to a smart phone plan. before i gave him the phone all i did was a factory reset to wipe out any of my data on the phone so it was clean and like new for him.
Im at a loss because the whole time i used the phone i had no issues and since the day he got it he has had nothing but problems. I chalked this up to user error but its not because when he gave it to me to see if i could figure out why things were acting weird the only thing i could think to do was restart the phone. Does anyone have any suggestions as to why this may be happening and/or how to go about fixing it and not making him regret ever having to get a smart phone much less this N4?
New paragraph!
What messaging apps are you using? You could always download the toolkit and flash the stock factory image again.
I would try another factory reset just to make sure things didn't go haywire during the reset you already did. I have had a bad reset with a phone before.
Sent from my Nexus 4 using Tapatalk 4 Beta
yeah im gonna have to get with my dad and fool with the phone more. Its hard to troubleshoot something when he lives 45mins away and calls me with problems while im at work.
ONCE AGAIN the whole phone is stock so that would lead me to believe that the stock messaging app is being used. I will talk him through doing a reset again and see how that works out for him. From what he told me the only app hes even installed outside of everything that comes on the phone was Map Quest, which i told him he shouldn't need because Google Maps is already loaded on. So first im going to have him uninstall that from the phone as well as from his downloaded apps list in the play store and see if that changes anything.
Hello all, my family all just got new phones. Both my mom and dad got the S4. I activated my dad's phone with no problems and everything is running great. It did not get the OTA update so it is still on 4.2.2. My mom's phone on the other hand has some issues. Right after activating and running initial stuff, I got the OTA update message, and decided to update that phone. it downloaded, rebooted, installed, and rebooted again. It seemed everything went fine.
Upon further setting up her phone, I noticed that there would be a notification about Sprint ID downloading a "Default ID" pack, and it trying to install it. But it would fail every time. Any changes to the internet connection (going from 3g to wifi or vice versa) would trigger Sprint ID to start up over again and download and fail to install. This kind of gets annoying after a while. Since my mom's phone is not rooted, I can not freeze or uninstall the Sprint ID apk. Force closing it does not help, because it starts up again when changing internet. I spent a good 30 minutes with the Sprint Chat online with no help. Even factory resetting does not fix the problem. Sprint could not help, and forwarded me to a Samsung chat person online. After 20 minutes with that person, they said that they went through all troubleshooting steps and could not help and asked me to call their hotline (which is open on Monday).
The odd thing is, according to Sprint's website, Sprint ID isn't supported on the S4, and my dad's S4 with 4.2.2 does not have it. could the 4.3 update have accidentally added Sprint ID? Is there any way to remove Sprint ID without root? Or root with 4.3, and somehow flash back to stock 4.2.2 without messing with knox? I can try going to the Sprint store tomorrow and see if they can do anything, but I would rather try alternatives first.
on the phone that's already taken the 4.3 update you cannot go back to stock 4.2.
You can however root. Then install titanium and freeze the 'sprint installer' and sprint id applications.
Just wait 'till tomorrow do not take any risks because it's your mother's phone and she wont need root. Service will flash a rom to it hope it will fix it. Have a good day
Sent from my E-Tab10 using xda app-developers app
Yes, take it to Sprint and have them fix it. You did nothing wrong so it shouldn't be upu problem.
Sent from my SPH-L720 using Tapatalk
So I went to the Sprint store today, to see if I can get my mom's phone fixed. According to the technician, there is nothing they can do until Sprint pushes an update to fix this problem. The technician tried fixing a previous customers phone with the same problem, and came to this conclusion. He even said switching out the phone wont help because eventually the 4.3 update will push to that one and might glitch like this phone. I guess I will hold back on updating my dad's phone when he gets his OTA.
I have temporarily fixed the notification by turning off notifications for Sprint ID, so it wont keep on popping up, but I do not know if it will try to download in the background or not.
I heard Sprint was going to push an update to fix the Knox notification showing up when switching to wifi on the S4 and Note 3, and hope they might attach a fix to this in the update.
chaosacolyte said:
So I went to the Sprint store today, to see if I can get my mom's phone fixed. According to the technician, there is nothing they can do until Sprint pushes an update to fix this problem. The technician tried fixing a previous customers phone with the same problem, and came to this conclusion. He even said switching out the phone wont help because eventually the 4.3 update will push to that one and might glitch like this phone. I guess I will hold back on updating my dad's phone when he gets his OTA.
I have temporarily fixed the notification by turning off notifications for Sprint ID, so it wont keep on popping up, but I do not know if it will try to download in the background or not.
I heard Sprint was going to push an update to fix the Knox notification showing up when switching to wifi on the S4 and Note 3, and hope they might attach a fix to this in the update.
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Click to collapse
Thanks for the update! the auto install of the Sprint ID on my gf phone was driving me crazy..
chaosacolyte said:
Hello all, my family all just got new phones. Both my mom and dad got the S4. I activated my dad's phone with no problems and everything is running great. It did not get the OTA update so it is still on 4.2.2. My mom's phone on the other hand has some issues. Right after activating and running initial stuff, I got the OTA update message, and decided to update that phone. it downloaded, rebooted, installed, and rebooted again. It seemed everything went fine.
Upon further setting up her phone, I noticed that there would be a notification about Sprint ID downloading a "Default ID" pack, and it trying to install it. But it would fail every time. Any changes to the internet connection (going from 3g to wifi or vice versa) would trigger Sprint ID to start up over again and download and fail to install. This kind of gets annoying after a while. Since my mom's phone is not rooted, I can not freeze or uninstall the Sprint ID apk. Force closing it does not help, because it starts up again when changing internet. I spent a good 30 minutes with the Sprint Chat online with no help. Even factory resetting does not fix the problem. Sprint could not help, and forwarded me to a Samsung chat person online. After 20 minutes with that person, they said that they went through all troubleshooting steps and could not help and asked me to call their hotline (which is open on Monday).
The odd thing is, according to Sprint's website, Sprint ID isn't supported on the S4, and my dad's S4 with 4.2.2 does not have it. could the 4.3 update have accidentally added Sprint ID? Is there any way to remove Sprint ID without root? Or root with 4.3, and somehow flash back to stock 4.2.2 without messing with knox? I can try going to the Sprint store tomorrow and see if they can do anything, but I would rather try alternatives first.
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Click to collapse
I just received a replacement phone that is having the same issue, and it's on 4.2.2 - has not received ota update notice. In addition, the CF Root Procedure which seems to work for most everyone is not rooting my phone.
I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
ocdetails said:
I have a Tmobile G2 that I just got a week ago. I played around with it for a couple days before deciding to root it, but finally pulled the trigger. Two days after rooting it a very strange thing happened. In the middle of the evening some of my Google applications stopped syncing. Gmail, Voice, and Contacts stopped. Drive still worked. Hangouts still worked... It was just weird. I clicked around for awhile and hit the interwebs to find the solution or to see if there was some widespread google outage again, but nothing.
I did everything I could think of, and then I finally clicked the option to take the phone back to stock. I know it wasn't going to take away my root, but at this point I wasn't thinking root was the problem. I just thought maybe I installed something that messed up the phone or something. Anyway, I took it back to normal and now the problem was weirder. It wouldn't even let me connect my Google account (or any google account) to the phone. It kept saying there was some sort of server error. I called TMO support and they couldn't figure it out either. They gave me a number to call Google support to let them fix it. They said that this was a 'known issue' and google support would be the one to fix it.
I kind of got nervous that they were going to creep into my phone or something and void my warranty. If my phone was broken and wouldn't connect to Google anymore then I at least wanted to be able to return it to the store and get a new one. I kinda like this device. So I un-rooted it and took it way back to stock. That fixed the problem. I don't know why, but it did. It left SU on the phone, so I'll have to get that off if it has issues again, but for now it is working fine.
Any idea why it would have just suddenly stopped connecting to Google? It connected to Drive just fine and several other apps, but the important ones wouldn't work. Unrooting it did the trick, but that would suck if you have a really great setup built. Oh well... The price you pay for being a hacker I guess.
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Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
PAGOT said:
Google had problems with their servers, many services were unavailable... had most probably nothing to do with you rooting...
You just picked the right time to do that.
Google from time to time have some problems. But not related to rooting.
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Click to collapse
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
ocdetails said:
That's kind of what I thought, but it was miraculously healed when I unrooted it. It could have just been strange timing, but there was nothing on the web about anybody else having this issue. I'll root it again and see what happens. There are some definite advantages to root access that I don't want to lose, but getting my email and texts are pretty important too, so....
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Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
PAGOT said:
Seriously??? The web was full of it ...
read here for example http://techcrunch.com/2014/01/24/gm...mails-to-be-sent-to-one-mans-hotmail-account/
http://techcrunch.com/2014/01/24/gmail-goes-down-across-the-world/
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I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
ocdetails said:
I'm talking about this past Saturday morning, though. February 1st. I know about the google issue a week or two ago, but this was only affecting my mobile apps and wasn't the same thing. I was able to access gmail on the computer just fine. I could even access it from the phone's browser fine, but connecting the Google account to the phone was not possible. All I kept getting was 'cannot make a reliable connection to the server' error, so that is why I took the phone back to stock and then all the way back to unrooted. Unrooting it solved it, so I don't think it was just a google server issue which only affected me between the hours of 7:30 on Friday night till Saturday afternoon when I finally gave up and unrooted. It could have been connected, but I doubt it.
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Click to collapse
I'm having the same problem. I deleted my account and recreated it. But auto-sync does not work. This has nothing to do with syncing. That works - but I have to sync manually. If I manually sync it from either the app or from the accounts option in settings it works fine. But it won't sync again. I deleted the account, restarted the phone and added the account again. Still doesn't work. If you root it and run into the same problem, please post again. I'll unroot too then.
I know this used to work at some point. I don't know when it stopped working. But it's not been working for days now.
mrm43 said:
Which rooting guide did you follow?
Sent from my LG-D802 using Tapatalk
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Click to collapse
I don't recall. The root part worked fine. I was able to use several of my apps which require root access and they all worked fine for a couple days. It just seems really random that this would all stop working one day.
So here is the timeline.....
Monday 1/27/14 - phone arrives
Wednesday - Rooted
Friday evening - Strange sync issues
Saturday morning - restored to stock while keeping root (did not solve problem and now I cannot connect any google account)
Saturday afternoon - unrooted and restored device (solved problem and google account synced fine after)
That was all in the same week. I've only had the phone since last Monday. It is worth saying that my HTC G2 and my wife's HTC G2 didn't have any issues with google syncing during this time. Totally different products, but I really tried to find anything to link the problem to something systemic and not just a device issue.
I haven't rooted it again just yet. I need to do it before I go too nuts re-installing the apks on my machine anyway. I'll definitely post again if I have problems again, but I really want to believe it was just something left over from whatever bug plagued Google a couple weeks ago.
I have had two Note 4's but both were on kitkat. One I handed down to my son, and the other I had rooted and running great, but it got stolen out of my car on Christmas Eve. I ordered a brand new 910C and received it yesterday. When I started it I noticed it was running 5.1.1, but no biggie. Basically all I have done with it was restore my messages and contacts through samsung, and was having it re-install all the google apps I wanted to keep. It wanted to install a 95mb update, but I kept telling it no as I didn't have time to research what this update was. I hadn't done anything yet with the phone, it was just downloading google apps. I went to bed, plugged it into the charger, and was lying there reading an article on the internet app. The phone then froze and rebooted. After that, every time it re-started, it would start up then freeze. I tried to get to erase data through the software thinking it downloaded a bad app and I would start again, but it was freezing before I could do it. So then I went into the up arrow, home, power menu. If I was slow in that part, after so many seconds, the phone would freeze. It seems like it may be a hard ware issue freezing after so many seconds. I then was quick about it and first did a erase cache, no luck, then I did a full factory re-set. Now if I try to boot, it just freezes at the Galaxy Note 4 splash screen. Is there anything I can do to fix this, or did I just happen to get a lemon and need to send it back? I would appreciate any timely responses you can give so I can figure out if I need to contact the company I bought the phone from. Thank you everyone.