Freezes overnight with my I9505 Galaxy S4 - Galaxy S 4 Q&A, Help & Troubleshooting

Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks

Playa82 said:
Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks
Click to expand...
Click to collapse
Have you tried the new 5.0 gpe from danvh? There was an issue with the charging animation and reboots.

yes, i got Dan's 5.0 gpe at the moment 12.17.2014

Dumb question, did you clear /system in between flashes as well?

Yes, i formated System and Cache + i wiped everything too

You should flash the latest stock firmware and see if the issue persists. If yes, try a different charger. If the problem still persists, I think it's a hardware problem. Probably battery or motherboard.

The Problem is only between 5-6 am. The whole day i got no Problems Should be a Problem with my Router maybe ?
i got no resets in my Settings there. maybe my Provider is doing a reset every day between 5-6 am and my device freezes then. i could try airplane mode too to test, right ?
I bought a new charger and battery today (both original). Maybe thats the problem.

i got News guys, i turned off wifi overnight an didnt plugged the charger to my device this night. No freeze !!! Yay !!!
So it only could be, charger, battery or Wifi, right ?

ok, i had a freeze at work a while ago. but i got no wifi or charger there... now i dont know what to do

Does it behave like this?:
You pick up the phone (it is in deepsleep),try to turn the screen on,it goes on,you try to unlock the screen and it just stops reacting to anything and turns the screen off after 20-30seconds?

Tlailaxu said:
Does it behave like this?:
You pick up the phone (it is in deepsleep),try to turn the screen on,it goes on,you try to unlock the screen and it just stops reacting to anything and turns the screen off after 20-30seconds?
Click to expand...
Click to collapse
Yes, exactly. You know a solution ?

Playa82 said:
Yes, exactly. You know a solution ?
Click to expand...
Click to collapse
i had the same problem,the only way to get rid of it is to send it in/get the motherboard replaced.this is faulty hardware,not a software problem

Damn, but i already got know activated. i dont get one for free Its about 1 and a half year old. The problem was solved a few snapshots form cm earlier and its only between 5-6 am. do you think its really a mainboard problem ?

Playa82 said:
Damn, but i already got know activated. i dont get one for free Its about 1 and a half year old. The problem was solved a few snapshots form cm earlier and its only between 5-6 am. do you think its really a mainboard problem ?
Click to expand...
Click to collapse
well,it wasn`t fixable on my device.Had it every time the device went to deepsleep.Send it in,they reflashed the firmware/kernels,said its alright now but it wasn`t.Same problem after 5 hours of use.Send it in again,they changed the board,fixed now.

Tlailaxu said:
well,it wasn`t fixable on my device.Had it every time the device went to deepsleep.Send it in,they reflashed the firmware/kernels,said its alright now but it wasn`t.Same problem after 5 hours of use.Send it in again,they changed the board,fixed now.
Click to expand...
Click to collapse
but i tried airplane mode overnight and had no issues. looks like a wifi problem. but i odnt know if its hardware or software related. cyanogenmod fixed that a few snapshots before, bt i cant remember the m build

Playa82 said:
but i tried airplane mode overnight and had no issues. looks like a wifi problem. but i odnt know if its hardware or software related. cyanogenmod fixed that a few snapshots before, bt i cant remember the m build
Click to expand...
Click to collapse
how was your battery-lifetime with that build?
can`t help you with that,hope you have luck and fix it

Same problem
Hy people, i have the same problem, but is not a specific hour when it freez, yesterday i picked up the phone and when i unlocked the screen, it freezed, but i don.t wait 30sec, i just lock/unlock it again and it work fine. The other problem was overheating..
and randomly restarting but i think i fixed it with a factory reset. What i want to tell now is that i installed "Root booster" before all these problemsc ocured. After it played with the kernel, do you all thing it might not restored the original settings? My phone is randomly heating sice i installed that **** on it...(even if i do factory reset)
Ps: i have a stock kernel/gt_505
Or the battery is guilty? It's draing pretty fast, after a day of use i put it to charge
(Solved)

Playa82 said:
Hi Guys,
i got freezes when i charge it overnight (its connected to the original charger the whole night). I only can do a hard reset to use my device again because the touch-screen doesnt work then. This is very annoying because i use my device with Alarm to get up in the morning.
I already did a few clean installs (Cyanogenod Snapshots and Danvdh's Google Edition), wiped all caches and formated all data and caches aswell. I still got freezes. I get them from waking up my device (mostly in the morning between 5-6 am). All i see is a exclamation mark when i turn on the display. Then its frozen and i cant anything.
I already tried a few Modems and Kernels to test, but still freezes...
I use Modem I9505XXUGNK4 atm.
Any ideas ??? I really Need help with this !!!
Thanks
Click to expand...
Click to collapse
Hy, i haved the same problem, but what i did yesterday solved that. I hope this steps will help you:
1. Enter in Recovery Mode and select wipe data/factory reset
2. Clear cache partition
3. Go in Settings/More/App Manager and search for Touchwiz Home
4. Force stop then Clear data
5. Withouth exit from settings, restart your phone
6. When phone is on, screen will be black and will ask you witch program you wanna use, select Touchwiz home then press "always"
After this steps, i solved the problem for my phone, but another thing i done after that is delete all knox files with Titanium backup.
I hope this steps myght help you.

Thanks guys, but i got a nexus 5 now. Bye Samsung. Thanks anyway for help.

Related

Trinity keeps hard resetting loop !

Hi all.
I've had my Trinity for 3 years now, and all of a sudden, the phone keeps doind hard resets without notice.
I tried to install a different ROM, even a 6.5 one, but this problems keep happening.
Any idea what's the problem??
Thanks in advance.
Anyone??? no one had a problem like this before?
me too
OK,
now I have the same problem.
Screen suddenly get black with backlight on. Only option then is taking the battery out or wait until it's out of power. When this happens, Trinity will start fully reseted next time with every data on on it loss.
And yes, this happens over and over again, so you can really call it some kind of loop.
Good news however, that flashing new ROM would be almost wasted time.
Then it would be even dangerous whilest this happens on flashing.
Also I feel that it does not happen when all automatic power saving options are deactivated. Maybe it happens while switching the backlight off?!
Do you have SIM-Lock? Because I still have and GPS also not installed with oldest Win5 Rom ever (caught on ebay )
Any solution?
Thanks for every idea.
EDIT: I found also this threat beneath. This problems might be of same value.:
http://forum.xda-developers.com/showthread.php?t=473517
Could it be a problem with the battery???
Any ideas guys???
i have this problem after restauring data with pim backup
after one or two days my trinity hardreset it self ,i tested that with differnet roms
now no restauring no reset
becchir2003 said:
i have this problem after restauring data with pim backup
after one or two days my trinity hardreset it self ,i tested that with differnet roms
now no restauring no reset
Click to expand...
Click to collapse
Can u plz tell me which ROM you used?
3.niaxogifr 06/15/08
radio 1.38.00.11
better to check the battery. it may loosed contact. ***specially if you using not original battery.
looping trinty
mines doing it and refuses to even load...
I get the boot loader screen then it just loops
black scren boatloader screen
cant do a thing with it....
anyone solved this yet
I experinced same problem anda discovered that was caused by using my blouetoth headset... stop use that device and nevermore have the problem... i'v heard here thiss issue..
I do not know if I had already said, but for me it worked with the procedure I linked in my last post. Say it was the screen plug inside. It sounds like botch but I have not had any problems anymore

HD2 Bug: No Standby mode, screen always on

Hello
My HD2 Worked well for a long time, but now everytime I press the "sleep" key it turns off for half a second then turns back on and proudly displays the lockscreen without me pressing anything. There is no way to turn the screen off and go in standby mode anymore.
Obviously the battery drains so much faster from not being able to have the screen off and this silly problem actually makes the phone unusable
I flashed a few roms using HardSPL and now HSPL2. I'm currently running Artemis 11.0, the problem appeared may days after flashing while using Artemis ROM 9.0. A hard reset seemed to fix it but the problem reappeared. Today flashing 11.0 only solved the problem at first boot.
Anyone had that before? Not sure if it's software/rom related or not anymore. HELP
As far as Ive seen, its only you an me who have had this problem so far.
Honestly, Im relieved to see someone else with this problem.
I had exactly as you described, but using Axlor roms.
It worked fine for 1/2months, then all of a suddon the screen backlight wouldnt go off, but a reset fixed it.
But it got worse and worse.
Now nothing will work...
Ive taken everything back to stock, and i mean EVERYTHING! Not a single app installed.
And I still have this problem. I've tried it all.
I think its a warrenty job....
EDIT:
I also noticed the backlight will go off fine when the phone is charging, is that the same for you?
I just sent the phone off to Tmob today, to see if they can fix/replace it.
I'll keep you informed.
Same problem. Was running fine on stock ROM 1.66 then backlight did not dim and would not go into standby. Put into standby, screen goes off then straight back on to the lock screen. Since then have had other problems at boot, sometimes it locks on HTC white screen needing battery removal, sometimes launches straight into Navipanel and will not exit, HTC sense homescreen sometimes launches in landscape and will not go into normal portrait mode. Reflashed with different ROM's same symptoms persist so have returned to Vodafone UK under warranty, fingers crossed.
i've had this on early versions of the rom i use, the chef fixed it, making me think its the software, not your phone.
I experienced this issue when I minimised a game called virtual pool. Closing it in task manager would then allow me to permanently make the phone sleep.
samsamuel said:
i've had this on early versions of the rom i use, the chef fixed it, making me think its the software, not your phone.
Click to expand...
Click to collapse
How come Ive still got the problem after reflashing several times and taking everything back to exactly as it came from the box?
flannco said:
Same problem. Was running fine on stock ROM 1.66 then backlight did not dim and would not go into standby. Put into standby, screen goes off then straight back on to the lock screen. Since then have had other problems at boot, sometimes it locks on HTC white screen needing battery removal, sometimes launches straight into Navipanel and will not exit, HTC sense homescreen sometimes launches in landscape and will not go into normal portrait mode. Reflashed with different ROM's same symptoms persist so have returned to Vodafone UK under warranty, fingers crossed.
Click to expand...
Click to collapse
I too have had the navi panel problem.
Im praying they fix mine under warrenty
Yes the problem is exactly what you describe, hard reset and flashing to a stock rom doesn t fix it with no programm running in the background
Navipanel seems to be on randomly sometimes so can I guess it could be related.
I found a fix, after starting the phone, plugging and unplugging the usb cable to the phone WHILE THE SCREEN IS ON fixes it but only until the next restart
Considering sending it for warranty now.
Thanks for replies! If anybody knows more let us know
Update re standby problem
Got my phone back from Vodafone UK today. Was advised software corrupted and that they had reflashed and it had been fully tested and was now working fine.
On power up (even without SD card or SIM) it had exactly the same fault as before, when put into sleep mode the screen comes back on after about 1 second.
I tried the plug in and remove USB lead fix and this also works for me until the next restart so it would seem that this must be a hardware problem.
flannco said:
Got my phone back from Vodafone UK today. Was advised software corrupted and that they had reflashed and it had been fully tested and was now working fine.
On power up (even without SD card or SIM) it had exactly the same fault as before, when put into sleep mode the screen comes back on after about 1 second.
I tried the plug in and remove USB lead fix and this also works for me until the next restart so it would seem that this must be a hardware problem.
Click to expand...
Click to collapse
I have a feeling mines going to come back from tmob in the same state i sent it in...
What other options do with have if they sent it back without fixing it?
any info? I still have not had mine back.
bump... any more infos on this?
CrocMonsieur said:
bump... any more infos on this?
Click to expand...
Click to collapse
Ive noticed allot more people getting this problem. So its not only us.
Tmob are replacing mine, so Im guessing its out of our control now.
did any of you guys try performing a task 29 in between flashing roms? it may help
Audio Oblivion said:
did any of you guys try performing a task 29 in between flashing roms? it may help
Click to expand...
Click to collapse
Actually no, I overlooked it.
Probably would have been a good idea
Prehaps thats worth a try Mr Opr
CrocMonsieur said:
I found a fix, after starting the phone, plugging and unplugging the usb cable to the phone WHILE THE SCREEN IS ON fixes it but only until the next restart
Click to expand...
Click to collapse
Thanks for this workaround. Now with the urgency gone hopefully somebody finds a lasting solution without the need of sending it in..
I have same problem guys after 4 months using. ...and my HD2 is unusable with no standby. I mean battery gets weak during 2-3 hours. Whats your guess guys is it software problem. Cause Im afraid of this is hardware prob because after reset goes my device in wrong state.
Help!
Sadly I'm running into this same error with my t-mobile hd2....getting serious power drain...can anyone confirm if the task 29 helped at all? Mine won't stay off for more than 30 seconds.
** Found out the google easy sms beta app I was running had a service which was causing the app to come out of standby...uninstalling this app cured the problem.
For me, it was a sd slot problem. When i removed the sd card, phone always waked up after 0.5 seconds, and card was detected as bad.
Now the SD slot was changed (under guarranty) and it work fine, no wake up if sd slot is empty.
Any update on this? My HD2 starting doing this today as well
And I have no usb cable at work to 'trick' it. The only option is to pull the battery which I don't want to do. This is ridiculous. Am I going to have to hard-reset the damn thing to fix it?
FYI I didn't do *ANYTHING* to my phone in a couple of weeks (no new apps, etc.) and it started doing this out of the blue.
You hit the red 'end call' button and it goes black..then comes right back on.
The odd thing is it *thinks* its plugged in because the only screen setting I can get it to acknoweldge is the 'backlight level when charging'. So somehow my phone thinks its plugged in even though my only usb cable is back home.
Grrr. No registry tweaks or temp files I can delete to reset this behavior?

Phone randomly stops sleeping

My phone will randomly stop sleeping, this has happened pretty much since i've gotten it.
I will launch spare parts, running near 100%. Check partial wake lock, nope nothing. And nothing under any of the other menus in spare parts that would indicate it not sleeping. This will occur after a couple of days even after installing no apps, restarting does not fix, neither does pulling battery. It will just start happening and only way to fix is data reset / factory wipe until it happens again, but when it does start happening I might've not even be using it at the time.
Okay, i did actually finally fix it after months without factory reset, it appeared to be when 3g and Data-always enabled was ticked.
ryronz said:
Okay, i did actually finally fix it after months without factory reset, it appeared to be when 3g and Data-always enabled was ticked.
Click to expand...
Click to collapse
If this fixes my no sleep problem, I will name my first child after you.
I've been detailing the steps I've taken to resolve my no sleep issue on another forum, with the last action I took being a flash to factory ROM from huaweidevice.com, changing absolutely nothing on the phone for 24 hours, rebooting, and waiting another 24 hours. Without a reboot between charge/taking off charge, it would be 100% running. If I took it off charge and immediately rebooted, running would be more like 30% (ie: 'normal').
I'll give 'data-always' a go
the red krawler said:
If this fixes my no sleep problem, I will name my first child after you.
I've been detailing the steps I've taken to resolve my no sleep issue on another forum, with the last action I took being a flash to factory ROM from huaweidevice.com, changing absolutely nothing on the phone for 24 hours, rebooting, and waiting another 24 hours. Without a reboot between charge/taking off charge, it would be 100% running. If I took it off charge and immediately rebooted, running would be more like 30% (ie: 'normal').
I'll give 'data-always' a go
Click to expand...
Click to collapse
Wooh, nah for example my running time is 8.7% and screen on is 6.1% so that is pretty good, thats over the course of about an hour
the red krawler said:
If this fixes my no sleep problem, I will name my first child after you.
I've been detailing the steps I've taken to resolve my no sleep issue on another forum, with the last action I took being a flash to factory ROM from huaweidevice.com, changing absolutely nothing on the phone for 24 hours, rebooting, and waiting another 24 hours. Without a reboot between charge/taking off charge, it would be 100% running. If I took it off charge and immediately rebooted, running would be more like 30% (ie: 'normal').
I'll give 'data-always' a go
Click to expand...
Click to collapse
Okay im unsure now, was all fine yesterday, woke up at 7 to alarm, lost 2% overnight. then just put it under my bed but now that i've woken up i've lost 18% because it just stopped sleeping again. I didn't do anything except turn it on check battery, and turn it off. So back to being confused again
Still having this problem, for example. It was sleeping fine when I went to bed then at some point during the night just stopped.
Running 64.6% 10h
Screen on 10ish% 45 minutes
Highest item with partial wake lock in spare parts is like 5 minutes, no other indicators.
This is happening no matter which ROM i try.
Considering a stock ROM with exactly 0 changes still has sleep issues, its clearly a firmware "thing".
For me, it happens after being taken off charge.
For e.g. Last thing before bed I check my running time, and its somewhere around 35-40%. Plug into charger. Take off in the morning, goto work etc, check my run time and its 100% even without the phone being touched.
For the moment I just downloaded one of the "root only" reboot widgets from the Market. Its just part of my morning "get ready for work" routine to hit the reboot widget and reboot my phone.
Its a bit of a PITA but until new firmware is released I cant see a way around it.
the red krawler said:
Considering a stock ROM with exactly 0 changes still has sleep issues, its clearly a firmware "thing".
For me, it happens after being taken off charge.
For e.g. Last thing before bed I check my running time, and its somewhere around 35-40%. Plug into charger. Take off in the morning, goto work etc, check my run time and its 100% even without the phone being touched.
For the moment I just downloaded one of the "root only" reboot widgets from the Market. Its just part of my morning "get ready for work" routine to hit the reboot widget and reboot my phone.
Its a bit of a PITA but until new firmware is released I cant see a way around it.
Click to expand...
Click to collapse
Hey don't know if you've tested it further than that. But its much appreciated, that rebooting after charging does seem to work . But just wondering, if you know... does it only do it when charging via usb (computer) or AC or does it not matter?
I have exactly the same problem.
I also noticed that reboot helps, but only for a while. If i want my phone to go to sleep mode when the screen is off, i would have to reboot it few times a day... Turning WiFi/GPS/Auto-sync on/off does not have any affect on this.
ryronz said:
Hey don't know if you've tested it further than that.
Click to expand...
Click to collapse
As per your suggestion via email, I tried the Malaysian firmware.... It seemed that 'running' time was down alot, but battery life was still pretty average. That was doing nothing more than installing the Malaysian firmware and entering my Google account - no root, no launcher changes, etc.
The lack of Swype was a bit of a downer too
I gave it a whirl from 6:30am to around 5:00pm and 'running' was right down in the 10% range, but battery was still down to ~45% over that time in 'pure' stock form. DAMMIT!
Ah well. It was a good thought and hopefully it worked for you I'm back on roadhound + the OTA update as of about two hours ago.
I'm going to scour the SGS forums and see if anything there can be applied to the U8800 RE: battery life improvements.
the red krawler said:
As per your suggestion via email, I tried the Malaysian firmware.... It seemed that 'running' time was down alot, but battery life was still pretty average. That was doing nothing more than installing the Malaysian firmware and entering my Google account - no root, no launcher changes, etc.
The lack of Swype was a bit of a downer too
I gave it a whirl from 6:30am to around 5:00pm and 'running' was right down in the 10% range, but battery was still down to ~45% over that time in 'pure' stock form. DAMMIT!
Ah well. It was a good thought and hopefully it worked for you I'm back on roadhound + the OTA update as of about two hours ago.
I'm going to scour the SGS forums and see if anything there can be applied to the U8800 RE: battery life improvements.
Click to expand...
Click to collapse
Oh yeah sorry, try using something like juice defender to disable 3g when screen is off or something. 3g radio keeps it running, but it doesn't appear to be, this will stop the battery drains.
EDIT: That does work but its not ideal, turns out the u8800 and the u8800h use the exact same radio so im not sure now, don't know if there is any possible way to figure it out.
ryronz said:
3g radio keeps it running, but it doesn't appear to be, this will stop the battery drains.
Click to expand...
Click to collapse
Sometimes i have 3g data connection running, but phone goes into the sleep mode when screen if turned off. So this is not the cause.
knevski said:
Sometimes i have 3g data connection running, but phone goes into the sleep mode when screen if turned off. So this is not the cause.
Click to expand...
Click to collapse
Oh no, this is just the case for the U8800H malaysian firmware seems normal for all U8800 firmware.
I'm not using u8800H firmware and i have this bug.
Hey guys.
This may not really be the thing you need but I was having similar problems and running 100% on without sleeping etc and came accross another forum where this was an issue (cant remember where)and as trivial as it sounds the solution for me was to go into settings/ applications/ manage applications and running applications and go down to media storage and clear the data. I do this now and then when I have this problem and it seems to help.... Maybe worth a try? It seems to be an issue with a particular media file. I also try to reboot my phone after every charge. Note that my phone is totally stock
astewart said:
Hey guys.
This may not really be the thing you need but I was having similar problems and running 100% on without sleeping etc and came accross another forum where this was an issue (cant remember where)and as trivial as it sounds the solution for me was to go into settings/ applications/ manage applications and running applications and go down to media storage and clear the data. I do this now and then when I have this problem and it seems to help.... Maybe worth a try? It seems to be an issue with a particular media file. I also try to reboot my phone after every charge. Note that my phone is totally stock
Click to expand...
Click to collapse
Thanks for advice, but unfortunately this didn't help either. For some unknown reason, my running time is again 100% although the screen is off most of the time. In Partial wake usage, Android System is in the top of the list.
Oh, Android System partial wake lock seems to be a different issue, but maybe someone can help you out. Whats happening here is running = 100% yet there is no partial wake lock held. Quite unusual
ryronz said:
Oh, Android System partial wake lock seems to be a different issue, but maybe someone can help you out. Whats happening here is running = 100% yet there is no partial wake lock held. Quite unusual
Click to expand...
Click to collapse
Yes, it is confusing also because i have tried different ROM's with same result. I would have thought that all u8800 owners have the same problem.
same problem here...

Note 4 freezes while charging after lollipop

I tried posting this in the Sprint thread but haven't gotten any answers yet so perhaps I'll have better luck here. I pasted both posts to show the initial problem and what I did (essentially I factory reset). I'm still having the same problem where my phone will freeze while I'm charging it (about 2-3 times/week) requiring a battery pull. Anybody else seeing this problem or have suggestions on what I should try? Thanks.
-----------------------------------------------------------------
Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
--------------------------------------------------------------------
So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
ks-man said:
I tried posting this in the Sprint thread but haven't gotten any answers yet so perhaps I'll have better luck here. I pasted both posts to show the initial problem and what I did (essentially I factory reset). I'm still having the same problem where my phone will freeze while I'm charging it (about 2-3 times/week) requiring a battery pull. Anybody else seeing this problem or have suggestions on what I should try? Thanks.
-----------------------------------------------------------------
Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
--------------------------------------------------------------------
So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
Click to expand...
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Hi there. I have a Canadian Note 4 (W8) with Bell, and I am having identical issues.
While charging over night, I find my phone stuck on "Samsung" logo, with the bubble animal still running. Holding down the power button does nothing and the only work around is the battery pull. I noticed that it also gets warm (assuming from the screen on time?)
First tried cache wipe - no fix
Factory reset - no fix
Cache wipe again - no fix
Aaaand today I came into work late
jbkmin said:
Hi there. I have a Canadian Note 4 (W8) with Bell, and I am having identical issues.
While charging over night, I find my phone stuck on "Samsung" logo, with the bubble animal still running. Holding down the power button does nothing and the only work around is the battery pull. I noticed that it also gets warm (assuming from the screen on time?)
First tried cache wipe - no fix
Factory reset - no fix
Cache wipe again - no fix
Aaaand today I came into work late
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Did your issues first start after you upgraded to lollipop?
ks-man said:
Did your issues first start after you upgraded to lollipop?
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Definitely after the upgrade.
While on KitKat, it never happened (1 month ownership). But after upgrading to lollipop, it has happened 4 times (6 nights since lollipop).
Have you figured anything out with your situation? Woke up this morning to my backup alarm and the Yellow Sprint screen on my phone.
I guess I'll have to try another factory reset and if it still happens try and get a replacement. It just doesn't seem widespread enough of an issue to be a software bug with 5.0.1.
Very frustrated. I did another factory reset but the issue still plagues my device. It still only occurs once or twice a week but when I hear my old clock radio alarm in the morning I know when I look over I'll see the yellow frozen Sprint Spark screen. I am completely out of ideas and guess I will need to have it replaced under warranty. I'm hoping Sprint won't give me a hard time as this will be very hard to demonstrate.
It definitely appears to be a software issue as it never happened before I upgraded to Lollipop but there must be more to it or others would be complaining.
If anybody has ideas please let me know. Thanks.
Response to Note 4 Freeezing while charging
I have found that after turning the quick charge feature off the problem is not happening. Hopefully this is fixed in 5.1
I'm having the same issue even after turning quick charge off..def a lollipop bug, never experienced this on kk.
I know its not the BEST option, but after taking the update to lollipop, sometimes left over kitkat files can make the system poop out. Sometimes a factory reset will take care of the leftovers. But of course, then you have to set your phone up again
If you've tried this or plan to to, let us know the results.
(When i first took the update, my heartrate monitor sensor was always on, so i did a factory reset and it fixed my problem).
Solved with workaround!!!
I faced this "sleep of death" too after updating to Lollipop. I had to pull out the battery almost every time after charging. Very annoying! I noticed though that my phone never froze in my car while charging. Thinking about the difference I realised that I keep my phone awake in the car while charging using Macrodroid (which I love anyway to automise all kinds of things). I made a simple macro which keeps my phone awake while charging and another one that returns the phone to normal while on battery.
While charging: Trigger: Power Connected; Actions: Keep Device Awake enabled & Screen Off, Constraints: None
On Battery: Trigger: Power Disconnected; Actions: Keep Device Awake disabled & Screen Off, Constraints: None
Off course there are alternatives available to Macrodroid that should be able to do the same.
My problems are solved, with and without fast charging. I hope this will help some of you as well.
same problem here
Ive tried turning off fast charging option on the powersaving mode
And also tried the option on developer mode, the "keep device awake while charging"
And even flashing dofferent firmwares from sammobile through ODIN and installed custom roms. These options doesnt resolve the issues on freezing while charging..
I think turnong off your device while charging is the only option..
Im using note4 N910C..
Clasimodo said:
Solved with workaround!!!
I faced this "sleep of death" too after updating to Lollipop. I had to pull out the battery almost every time after charging. Very annoying! I noticed though that my phone never froze in my car while charging. Thinking about the difference I realised that I keep my phone awake in the car while charging using Macrodroid (which I love anyway to automise all kinds of things). I made a simple macro which keeps my phone awake while charging and another one that returns the phone to normal while on battery.
While charging: Trigger: Power Connected; Actions: Keep Device Awake enabled & Screen Off, Constraints: None
On Battery: Trigger: Power Disconnected; Actions: Keep Device Awake disabled & Screen Off, Constraints: None
Off course there are alternatives available to Macrodroid that should be able to do the same.
My problems are solved, with and without fast charging. I hope this will help some of you as well.
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Thanks a lot, Mate. I'm trying your workaround now. Will report later if it works on my phone. BTW, so, are you sure it is a just a system issue? Definitely, isn't a hardware problem? Did you fix it, after your post -a month ago-, installing, for example, lollipop 5.1.1 or Cyanogenmod 12.1? I'm on 5.0.1, SimpleRom V4. Of course, mi device, N910C, is rooted.
Thanks again.
With lollipop 5.1.1 the problem is solved for me, even without this workaround.
Sent from my SM-N910F using XDA Forums PRO
I'm having similar issues as you guys. I found out that my phone will only perform normally when I charge it with my laptop USB port which I think is around 0.5amps. Anything above that, even a 1amp charger would cause the phone to freeze, reboot and turn off and not turn back on. The phone has been in repair 4 times and the problem is still there. Now every night I'm forced to charge my phone with my laptop which takes an age instead of the fast charger that came out of the box.
Currently my phone is still freezing and rebooting when I'm out and about and the only way I can get it to perform normally is when I plug it into my laptop. This normal functioning would only last whilst the phone is plugged in.

Nexus 4 screen freezes randomly, no reaction when touching.

Hi everyone!
So I just had this problem after I woke up yesterday. I googled a lot but only found similiar problems.
Let me tell you what happened chronologically:
After turning the phone on in the morning it started updating apps as if I was doing a firmware update: "updating apps 1 of 135" etc. Note that my nexus was already running on 5.1.1 and had the latest updates installed.
Now it randomly freezes the screen on whatever screen it was before it happens and it won't respond to any touch input. This can also happen when not using the phone, then it will freeze at the lockscreen (the time freezes with it so sometimes i can see at what time it froze). Also, it loses connection with Wi-Fi as i'm using Whatsapp Desktop when i'm on my laptop and it mentions me that my phone is not connected.
The only thing that "fixes" (temporarily) it is a reboot. Now sometimes, on the lockscreen, i can just hold the power button and the pop-up comes in to turn the phone of, which i can somehow just tap on an it responds by turning the phone off. But sometimes (less frequent than the latter mentioned) the pop-up doesn't come in and holding the power button for a few secs will do the trick.
I hope I informed you all enough and my end question is: does any of you know what this is? How i can fix it or what i can do to prevent it or anything as I am hopeless. (my G3 is up for reparation so this is my sisters old phone, i had a nexus 4 myself for 2 years before the G3).
Thanks in advance!!
The best way to test it is by reformat the OS.
I positively think that it will solve the problem.
Since the phone is no longer under warranty, I guess there is no harm to install custom rom on it. They are fast and stable too.
Hope this help. Good luck.
Sent from my Nexus 4
EXACT thing happened to me too. Backup your data and hard reset from recovery. This fixed it for me
Same problem here bro, but neither custom roms or factory reset helps.... Is there anyone who has successfully solved the problem ?
multimedias said:
Same problem here bro, but neither custom roms or factory reset helps.... Is there anyone who has successfully solved the problem ?
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Then it's time to change the screen or phone. Looks like it is a hardware issue.
Nitin
nitin.chobhe said:
Then it's time to change the screen ...
Nitin
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I agree, your screen needs to be replaced.

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