[Q] Help with system software not authorized by verizon wireless - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

I bought a Verizon Note 3 on yesterday that was unlocked. I performed a factory data reset trying to remove the former owner's apps, pictures, messages, etc. and the message came up that system software not authorized by verizon wireless, please take this phone to a Verizon store. I need help!!! I have been reading some of the forums and have the phone in ODIN Mode but I really don't know what to do from this point and certainly don't want to ruin the phone that I just bought!

Did you try doing the reset from within setting or by powering down and then holding the volume up, home and power buttons until it booted into recovery mode.
If settings try the button method if that doesn't work flash a stock tar from odin.
Full Stock NC4 Stock tar
Guide I used my first time.

Related

[Q] Bricked my Note 3, layman needs help

Hi everyone. I was attempting to update the firmware on my note 3 using the Verizon software assistant when my son unplugged the phone when it was a little more than halfway done. It's unlocked with Verizon as the original carrier, SM-900V is the model number. I've tried to master reset as well but it just turns off briefly and returns to the same screen, the only other screen I can get to is a warning telling me that downloading a custom OS can cause critical problems and to press volume down or up to continue or cancel. When I press up it says Downloading, don't turn off target but it just stays there. I'm not knowledgeable when it comes to rooting or installing custom OS and such things but I'd just like to restore it back to factory 4.4.2 which it was running previously. Can someone help me out with a relatively simple explanation as to what to do? It's much appreciated, just got this thing yesterday and I'd like to get it up and running asap. Thanks again.
Connect it to Samsung kies and perform an emergency repair.
Alternatively go to sam firmware.com and download the correct firmware you require and flash it using odin un download mode ( the screen that you saw that said downloading)

"soft"-bricked s4 m919

bought a Samsung s4 m919 (Tmobile) unlocked about 3 weeks ago. thought it had a lot of bloatware so I rooted it and put CyanogenMod on it and it worked great (first time for me so i took awhile, but i got it working with no problems). took it to the nearest metro store to put a sims card in it to be told me it was not unlocked. ended up going back to stock rom to try to unlock it. frustrated i took it to another metro store and learned it was actually unlocked and was able to leave the store with activated sims card in it. So then i decided to custom rom it again since I already did it. I don't know what the hell I did differently but nothing seemed to work and I ended up with no recovery mod or system. The only things that works is the download mode.
So Ive tried flashing the stock rom using odin like 4 times and each time everything seemed to go well except the phone still can't turn on. The Samsung "logo" flashes for a second and then the phone shuts off. Any advice, is it a lost cause?
This is the section for your device:
http://forum.xda-developers.com/galaxy-s4-tmobile
Download TWRP from here:
https://twrp.me/devices/samsunggalaxys4tmobile.html
Flash it with Odin, uncheck auto-reboot before flashing with Odin.
Then flash the custom rom you want.
did both and still nothing. Odin says everything passes but the Launcher and recovery still won't turn on.
Is it possible that you are pressing the power button for too long?
For twrp, I check everything on Odin except f.reset time, flash twrp, when you see the word "reset" in the status window, remove USB cable from the phone, remove battery, wait 5 seconds, replace battery, use button combination to boot into recovery.

Galaxy s4 Recovery mode issue Urgent

I need help and have no idea where to go. My phone restarted randomly like it usually does but It got stuck on this screen
http://forums.androidcentral.com/at...says-no-command-photo-27-04-2014-23-39-34.png
Sadly I had no backup for the device and am wondering if it's bricked. I can access the phone when I hold the power/ down volume/home button from time to time. I formatted the device hoping it would fix the issue. I managed to set up the device but I have to hold those specific buttons for it to work. Here are the device specs. I don't know what to do. I tried factory resetting it but with no luck. Every time i turn on the device I have to use that button order. I just have no idea what to do. I installed a stock rom via odin using this tutorial.
https://www.youtube.com/watch?v=LeYwhL1iS6k
Device: Samsung Galaxy s4 SGH-I337
Android : 4.4.4 kit kat
Edit: I have to hold volume down/home button/ power to turn it on which is quite annoying. I've never had this issue before. Is there a way to completely restore it to factory without having to do all this stuff? I tried doing it via recovery mode and in the phone itself. I get this screen https://cdn-images.xda-developers.com/direct/3/0/1/9/2/9/4/20120813002112.jpg
Which I usually get but then it goes straight to the odd recovery mode screen and not to the phone.
I found out something huge that might help! My volume up key isn't working so I'm assuming it's booting it straight into recovery mode for that reason. I read on a few sites saying I need the device repaired! I'm almost 100% sure thats the issue but correct me if im wrong. The volume up wont work at all.
Did you look here: http://forum.xda-developers.com/galaxy-s4-att/general/guide-odin-to-stock-updating-rooting-t2926642 ?
SpiralFuzion123 said:
I need help and have no idea where to go. My phone restarted randomly like it usually does but It got stuck on this screen
http://forums.androidcentral.com/at...says-no-command-photo-27-04-2014-23-39-34.png
Sadly I had no backup for the device and am wondering if it's bricked. I can access the phone when I hold the power/ down volume/home button from time to time. I formatted the device hoping it would fix the issue. I managed to set up the device but I have to hold those specific buttons for it to work. Here are the device specs. I don't know what to do. I tried factory resetting it but with no luck. Every time i turn on the device I have to use that button order. I just have no idea what to do. I installed a stock rom via odin using this tutorial.
https://www.youtube.com/watch?v=LeYwhL1iS6k
Device: Samsung Galaxy s4 SGH-I337
Android : 4.4.4 kit kat
Edit: I have to hold volume down/home button/ power to turn it on which is quite annoying. I've never had this issue before. Is there a way to completely restore it to factory without having to do all this stuff? I tried doing it via recovery mode and in the phone itself. I get this screen https://cdn-images.xda-developers.com/direct/3/0/1/9/2/9/4/20120813002112.jpg
Which I usually get but then it goes straight to the odd recovery mode screen and not to the phone.
I found out something huge that might help! My volume up key isn't working so I'm assuming it's booting it straight into recovery mode for that reason. I read on a few sites saying I need the device repaired! I'm almost 100% sure thats the issue but correct me if im wrong. The volume up wont work at all.
Click to expand...
Click to collapse
The youtube video you mentioned was about how to root the i337. The video did not mentioned anything about stock rom installation via odin.
The video shows to install the nc1 kernel, then use the towel root to root and then install the NJ4 kernel back to work with system.
It appears that your system messed-up in installing the kernel.
You need to install the full firmware via odin. There is only one full firmware available for kit-kat. It is NB1 firmware with NC1 kernel cooked by muniz_ri. You can download the firmware from here.
Unrar the firmware and you will get .md5 file. Put your phone to download mode, load the .md5 file to AP slot of the odin and flash it.
If you have problem in flashing odin show the screen shot of odin error.
Once your phone is running fine, you can use towel root to root the phone. If you want to upgrade to NJ4 I will show you the direction then.

Help please....phone bricked?

basic rundown.....im rooted (was)..... today i made a phone call and ironically the xda app kept crashing and asking me to send a report....which i denied. Then it just kept popping back up, i then went to end the call and couldnt even access my "phone" app, i therefore restarted the phone. when it it booted back up, it was stuck on verizon boot logo, with a vibrate then double vibrate....but no advancement. I therefore accessed the factory reset, wiped my phone, and it booted successfully. However, the bare minimum apps were installed, not even a browser app, no chrome or anything...i therefore decided to return to stock following the odin/vzw files and encountered a major problem.....my phone wont accept the odin flash, i keep getting an error. my phone continues to boot into recovery and continuously fails odin flashes....any ideas???? my phone at the moment either gives me and update failed screen and to use the verizon update software or can enter "download" mode which then refuses to flash any stock image in odin.
hamenoskili said:
basic rundown.....im rooted (was)..... today i made a phone call and ironically the xda app kept crashing and asking me to send a report....which i denied. Then it just kept popping back up, i then went to end the call and couldnt even access my "phone" app, i therefore restarted the phone. when it it booted back up, it was stuck on verizon boot logo, with a vibrate then double vibrate....but no advancement. I therefore accessed the factory reset, wiped my phone, and it booted successfully. However, the bare minimum apps were installed, not even a browser app, no chrome or anything...i therefore decided to return to stock following the odin/vzw files and encountered a major problem.....my phone wont accept the odin flash, i keep getting an error. my phone continues to boot into recovery and continuously fails odin flashes....any ideas???? my phone at the moment either gives me and update failed screen and to use the verizon update software or can enter "download" mode which then refuses to flash any stock image in odin.
Click to expand...
Click to collapse
Try using another version of odin, usb cable, etc...
I had a similar issue, I had to download the Software Upgrade Assistant tool from verizon to get it to work
I think this is the direct link you'll want
edit: if you put it in download mode, it should show up under repair, relevant link
Solved: the Verizon software repair assistant got me back up and running. Many thanks.

Trying to go back to stock firmware. Need help

I was messing around trying to root my phone. Now its stuck in the ODIN mode. Which is the necessary ODIN and stock firmware to flash it? Do all I need to do is load into ODIN using volume down home and power. And in ODIN, click AP and choose the tar file, and then start? Can someone link me the proper ODIN and AP file please? My phone is a brick. Im a retard noob. : ( lol. Im trying though. Any help is appreciated.
It says "An error has occured while updating the device software. Use the emergency recovery function in the Smart Switch PC software.
Using Samsung Switch
All hope is not lost. You may have done what I just did and tried to flash a root exploit inappropriate to you phone's firmware version. At this time, the latest factory firmware that you can revert to is rev02 (files with the string "G935TUVU4BQB1" in their name). If you're on the latest T-Mobile update, the you've got factory rev03 firmware, for which no online release is available. Basically, T-Mo users can't restore if we try to root and screw up. But don't panic yet. Hopefully you have a computer to install Samsung Switch on.
1) Download and install Switch, and start it up with your phone unplugged. When it shows the animation of connecting your phone, do so. It probably will list it as an unrecognised device, ignore that.
2)Next to the minimise button in the upper right, select "more", then "Emergency software recovery and initialization". Go to the second tab in the window that pops up, labeled "Device initialization". If you've got the T-Mobile version of the S7 Edge, your model number is SM-G935T (which I'm assuming since we're in the T-Mo subforum). If it rejects the model number, ensure that your internet connection is working; I experienced network issues at the same time and drove myself nuts for a few minutes.
3) It then asks for your device serial number. If you know that, great. Otherwise, unplug your device. Perform a safe reboot by holding Home+Volume Up+Power, and release when a blue screen comes up informing you that loading custom OSes is dangerous. At this point, push the Home key (which the phone should say leads to barcode). The barcode screen will have your serial number on it, write it down. Safe boot the phone again (Home+Volume Up+Power), but this time press Volume Up to get back to download mode. Go back to Switch, which reset itself when you power-cycled the device, go back to that "more" menu, to the second tab. Input your model again, followed by the serial you just wrote down.
4) At this point, Switch should start downloading a pretty big file. If it's anything like the size of the other factory firmwares I tried downloading (the rev02 ones that won't work, with the G935TUVU4BQB1 in the names), then it should be around 2GB. Wait for that to finish, and it'll start pushing it to the phone automatically. Afterward, your phone has been factory reset, and will ask you to sign in with a Google account that has been previously linked to it. This will most likely be the one you were using before you tried to root. From there, it's like doing the first time setup of a new phone.
Sorry my recommendation is a month late for you, I only just had the same problem tonight. We should have been on the same firmware version, though, so if you're still looking for a solution, then give this a go. Hopefully it also helps people who get stuck in a similar conundrum. Good luck!
-Kafte
Simply Odin stock and start over make sure partition is uncheckeded
same problem
kafte said:
All hope is not lost. You may have done what I just did and tried to flash a root exploit inappropriate to you phone's firmware version. At this time, the latest factory firmware that you can revert to is rev02 (files with the string "G935TUVU4BQB1" in their name). If you're on the latest T-Mobile update, the you've got factory rev03 firmware, for which no online release is available. Basically, T-Mo users can't restore if we try to root and screw up. But don't panic yet. Hopefully you have a computer to install Samsung Switch on.
1) Download and install Switch, and start it up with your phone unplugged. When it shows the animation of connecting your phone, do so. It probably will list it as an unrecognised device, ignore that.
2)Next to the minimise button in the upper right, select "more", then "Emergency software recovery and initialization". Go to the second tab in the window that pops up, labeled "Device initialization". If you've got the T-Mobile version of the S7 Edge, your model number is SM-G935T (which I'm assuming since we're in the T-Mo subforum). If it rejects the model number, ensure that your internet connection is working; I experienced network issues at the same time and drove myself nuts for a few minutes.
do you have a option if the smart switch is not recognizing at all?
3) It then asks for your device serial number. If you know that, great. Otherwise, unplug your device. Perform a safe reboot by holding Home+Volume Up+Power, and release when a blue screen comes up informing you that loading custom OSes is dangerous. At this point, push the Home key (which the phone should say leads to barcode). The barcode screen will have your serial number on it, write it down. Safe boot the phone again (Home+Volume Up+Power), but this time press Volume Up to get back to download mode. Go back to Switch, which reset itself when you power-cycled the device, go back to that "more" menu, to the second tab. Input your model again, followed by the serial you just wrote down.
4) At this point, Switch should start downloading a pretty big file. If it's anything like the size of the other factory firmwares I tried downloading (the rev02 ones that won't work, with the G935TUVU4BQB1 in the names), then it should be around 2GB. Wait for that to finish, and it'll start pushing it to the phone automatically. Afterward, your phone has been factory reset, and will ask you to sign in with a Google account that has been previously linked to it. This will most likely be the one you were using before you tried to root. From there, it's like doing the first time setup of a new phone.
Sorry my recommendation is a month late for you, I only just had the same problem tonight. We should have been on the same firmware version, though, so if you're still looking for a solution, then give this a go. Hopefully it also helps people who get stuck in a similar conundrum. Good luck!
-Kafte
Click to expand...
Click to collapse
do you have a solution or alternative if the smart switch in not recognizing or do you have access to stock firmware been looking everywhere

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