After filing a complaint with the FCC against Verizon, I got a call from a VZW rep - Moto X General

So, as some of you know, if you use the XT1060 with T-Mobile and connect to LTE, you'll have one of two issues: 1) it connects to LTE, but you can no longer call out (or receive calls) as the phone falls back to CDMA even when locked out in the network settings, or 2) it doesn't connect to LTE because it locks the T-Mobile 3G APN in even when a manual entry T-Mobile LTE APN is selected (my issue). My X absolutely REFUSED to move to fast.t-mobile.com and failed to connect to LTE and had absolutely no signal whatsoever (no HSPA or GSM even when on LTE/GSM/UMTS). The reason from the tower: APNfailed. Tried a million times to change the APN in the LTE area to no avail.
I've found it will only change to fast.t-mobile.com (manually entered) in a non-LTE area. Well that's a great inconvenience. I had to disable LTE completely and restart the phone to get it back on HSPA+ (or wait 5-10 minutes).
Anyway, the Verizon rep called me to "troubleshoot" my issues when connecting to T-Mobile LTE. I refused to go through the typical troubleshooting steps because none of it worked when I tried, so it's not magically going to change. I found that interesting (that they'd call me) even though I've had no direct contact with Verizon. Anyway, nothing was really resolved.
Both of these issues are violations of the C-block agreement. Also, if you select Global mode, it'll default to EDGE even though HSPA is available. It'll go to HSPA after selecting LTE/GSM/UMTS, UMTS only, then move back to Global. Interesting how they make you go through these hoops, eh?

Jason.DROID said:
So, as some of you know, if you use the XT1060 with T-Mobile and connect to LTE, you'll have one of two issues: 1) it connects to LTE, but you can no longer call out (or receive calls) as the phone falls back to CDMA even when locked out in the network settings, or 2) it doesn't connect to LTE because it locks the T-Mobile 3G APN in even when a manual entry T-Mobile LTE APN is selected (my issue). My X absolutely REFUSED to move to fast.t-mobile.com and failed to connect to LTE and had absolutely no signal whatsoever (no HSPA or GSM even when on LTE/GSM/UMTS). The reason from the tower: APNfailed. Tried a million times to change the APN in the LTE area to no avail.
I've found it will only change to fast.t-mobile.com (manually entered) in a non-LTE area. Well that's a great inconvenience. I had to disable LTE completely and restart the phone to get it back on HSPA+ (or wait 5-10 minutes).
Anyway, the Verizon rep called me to "troubleshoot" my issues when connecting to T-Mobile LTE. I refused to go through the typical troubleshooting steps because none of it worked when I tried, so it's not magically going to change. I found that interesting (that they'd call me) even though I've had no direct contact with Verizon. Anyway, nothing was really resolved.
Both of these issues are violations of the C-block agreement. Also, if you select Global mode, it'll default to EDGE even though HSPA is available. It'll go to HSPA after selecting LTE/GSM/UMTS, UMTS only, then move back to Global. Interesting how they make you go through these hoops, eh?
Click to expand...
Click to collapse
Wow. Hopefully something changes with Verizon and letting people use LTE on other carriers. I know almost all Verizon phones don't get LTE on any carrier other than Verizon even if the LTE bands are supported. Verizon is full of crap.

Related

LTE dropping for H+ constantly

Like the title says...
I have a LG G2 D800 (at&t flavor) unlocked that i use on my local carrier. All bands are the same just so you are aware so I know i don't the wrong radio in my phone.
WIth that being said....my phone locks onto LTE and works great while web searching or something, but after a few minutes it drops the LTE for H+ and erks my gerkin!
it's getting so annoying, this may be a reason my G2 finds itself on the selling floor.....any ideas why? or how i can make LTE the preferred connection and not H+/..
better yet, any one else having this issue? if so, what have you done?
For testing purposes, i play ingress and my phone will have a solid LTE signal, after i launch ingress it drops the LTE for H+ within 2 minutes and stays on H+......getting very frustrating!
It's not an issue. When companies approve the software, they also have a say in how it accesses the network. LTE is fully deployed, however they prefer you to use LTE and things when occasionally syncing, etc. When you browse the phone then picks up LTE as programmed while loading. Once connected it then drops back to HSPA as it's the "primary".
If you want to change to "LTE ONLY" you can do so by opening your dialer and typing *#*#4636#*#* then click "Phone Information" Scroll down to where you see Network and inside you should see "GSM/WCDMA/LTE" ...Click that and scroll up to LTE ONLY.
Be warned that you can't talk on LTE yet so you won't be able to use voice. VOLTE (Voice Over LTE) is only on Verizon and not even they have fully deployed it. Just choose "WCDMA/LTE" and you should see it using LTE more.
Hope that helps you out. Try to understand the tech before you get frustrated and talk abut selling it brother
Freshly_Snipes said:
It's not an issue. When companies approve the software, they also have a say in how it accesses the network. LTE is fully deployed, however they prefer you to use LTE and things when occasionally syncing, etc. When you browse the phone then picks up LTE as programmed while loading. Once connected it then drops back to HSPA as it's the "primary".
If you want to change to "LTE ONLY" you can do so by opening your dialer and typing *#*#4636#*#* then click "Phone Information" Scroll down to where you see Network and inside you should see "GSM/WCDMA/LTE" ...Click that and scroll up to LTE ONLY.
Be warned that you can't talk on LTE yet so you won't be able to use voice. VOLTE (Voice Over LTE) is only on Verizon and not even they have fully deployed it. Just choose "WCDMA/LTE" and you should see it using LTE more.
Hope that helps you out. Try to understand the tech before you get frustrated and talk abut selling it brother
Click to expand...
Click to collapse
thank you so much....i can't find those option in that menu though...i looked everywhere for that code and couldn't find it specifically for the LG G2 and just about gave up...didn't know they did that on purpose...thanks..not so angry now....gonna look through these menus some more
*********i don't have the network button...only "turn off radio" "SMS over IMS" and "turn on LTE ram dump"***** i would love to have LTE/WCDMA only...

VZW 4.4.2 (XT1060) on T-Mobile

Verizon is at it again. When using a T-Mobile SIM in my XT1060 with 4.4.2, I'm stuck on EDGE where I'd previously get HSPA+. The APN setup has been fixed, so it no longer disappears, but it doesn't really matter if you're stuck on 2G.
4.2.2
Worked perfectly with HSPA+ and LTE
4.4
Broke APN setup
Gimped HSPA+ speeds
4.4.2
Fixed APN setup
EDGE only data
EDIT: EDGE is forced in Global mode; select LTE/GSM/UMTS and UMTS only to restore HSPA+; wait for the modem to cycle and allow the SIM to register on the network
I still have issues with HSPA+ speeds on my phone. It could be a localized issue, but I'll have to do further testing.
So, it's officially useless.
All have voice/SMS, though some had issues with voice on T-Mo's LTE.
You are the second person to report this. Could you try a factory wipe or something? I have no idea why it would be EDGE only.
I am curious what would have changed. I did compare the built in APN list between 4.4 and 4.4.2 and noticed the built in APN for T-Mobile US changed from fast.t-mobile.com on 4.4 to epc.t-mobile.com in 4.4.2 which is an older APN. Have you tried manually adding back the fast.t-mobile.com APN?
landale said:
I am curious what would have changed. I did compare the built in APN list between 4.4 and 4.4.2 and noticed the built in APN for T-Mobile US changed from fast.t-mobile.com on 4.4 to epc.t-mobile.com in 4.4.2 which is an older APN. Have you tried manually adding back the fast.t-mobile.com APN?
Click to expand...
Click to collapse
Only the unlocked phones automatically add APNs. With the Verizon XT1060, I have to manually enter the APNs, and I only use fast.t-mobile.com.
On top of the EDGE only limitation, it occasionally times out completely, so that there's no throughput up or down through the modem. It seems Verizon has completely gimped data on other carriers. I disabled the Verizon APN and APN Permissions apps, but there's something deeper that's causing this. It could be in the kernel, which wouldn't be a good thing at all.
The kicker though is (excerpt from FCC's C Block Rules):
(e) Handset locking prohibited. No licensee may disable features on handsets it provides to customers, to the extent such features are compliant with the licensee's standards pursuant to paragraph (b)of this section, nor configure handsets it provides to prohibit use of such handsets on other providers' networks.
The key words are disable features and prohibit. Technically, they aren't prohibiting access of the handset on T-Mobile's network, but they are limiting it in a way.
I got H+ with 4.4.2 on my VZW Dev X. I had to edit the APN Type setting to be default,mms,supl. The rest of the settings matched my T-Mobile Galaxy S4 LTE's APN settings. Under mobile network settings, I also have selected LTE/GSM/UMTS.
I am at the office where it is serviced by an internal antenna system, so I don't have T-Mobile LTE, and I don't think its setup for 1900Mhz UMTS, but there is a refarmed T-Mobile antenna and LTE outside.
Ok, now it switched to just bars. And back to Edge. Not sure if this is due to the internal antenna system or the update.
Voice calls (in/out) work, SMS send/receive works, MMS send/receive works, web browser works, Hangouts works.
KidJoe said:
I got H+ with 4.4.2 on my VZW Dev X. I had to edit the APN Type setting to be default,mms,supl. The rest of the settings matched my T-Mobile Galaxy S4 LTE's APN settings. Under mobile network settings, I also have selected LTE/GSM/UMTS.
I am at the office where it is serviced by an internal antenna system, so I don't have T-Mobile LTE, and I don't think its setup for 1900Mhz UMTS, but there is a refarmed T-Mobile antenna and LTE outside.
Ok, now it switched to just bars. And back to Edge. Not sure if this is due to the internal antenna system or the update.
Voice calls (in/out) work, SMS send/receive works, MMS send/receive works, web browser works, Hangouts works.
Click to expand...
Click to collapse
Keep us posted on how it progresses throughout the day.
easyxtarget said:
Keep us posted on how it progresses throughout the day.
Click to expand...
Click to collapse
I wont be able to do anything until at least tonight when I get home.
KidJoe said:
I got H+ with 4.4.2 on my VZW Dev X. I had to edit the APN Type setting to be default,mms,supl. The rest of the settings matched my T-Mobile Galaxy S4 LTE's APN settings. Under mobile network settings, I also have selected LTE/GSM/UMTS.
I am at the office where it is serviced by an internal antenna system, so I don't have T-Mobile LTE, and I don't think its setup for 1900Mhz UMTS, but there is a refarmed T-Mobile antenna and LTE outside.
Ok, now it switched to just bars. And back to Edge. Not sure if this is due to the internal antenna system or the update.
Voice calls (in/out) work, SMS send/receive works, MMS send/receive works, web browser works, Hangouts works.
Click to expand...
Click to collapse
This makes sense as the change in the default APN was the only obvious change I saw between 4.4 and 4.4.2. It's at least encouraging that you got HSPA+ to work by changing the APN. Have the others with problems tried changing or adding a new APN to match the one from the previous build? For reference here is the old and new APN information copied directly from the APN list on the Verizon Moto X.
XT1060 with 4.4 built in T-Mobile APN:
<apn auth="NONE" mmsc="http://mms.msg.eng.t-mobile.com/mms/wapenc" password="none" server="*" user="none" apn="fast.t-mobile.com" mnc="260" mcc="310" carrier="T-Mobile US" protocol="IPV4V6" mtusize="1440"/>
XT1060 with 4.4.2 built in T-Mobile APN:
<apn auth="NONE" mmsc="http://mms.msg.eng.t-mobile.com/mms/wapenc" password="none" server="*" user="none" apn="epc.tmobile.com" mnc="260" mcc="310" carrier="T-Mobile US" preloaded="true" type="default,mms,supl,hipri,fota" protocol="IP" mtusize="1440"/>
Mine is still on EDGE, and doesn't even bother going to HSPA+ even though it's in the area. Even without the APN setup, it would automatically connect to HSPA+. The speeds just wouldn't be right until you put in the APN settings.
Speedtest reported 0.01Mbps down and 0.02Mbps up, so it's definitely 2G and not a reporting bug.
Jason.DROID said:
Mine is still on EDGE, and doesn't even bother going to HSPA+ even though it's in the area. Even without the APN setup, it would automatically connect to HSPA+. The speeds just wouldn't be right until you put in the APN settings.
Speedtest reported 0.01Mbps down and 0.02Mbps up, so it's definitely 2G and not a reporting bug.
Click to expand...
Click to collapse
What do you mean without the APN setup? Just confused as to whether you are describing before on 4.4 and now on 4.4.2. I think everyone is in agreement that the APN settings for T-Mobile on 4.4.2 are wrong which is definitely part if not all of the problem since it's the most obvious change from 4.4. Have you tried adding a new APN using the settings used in the 4.4 build and selecting that as the APN to use?
landale said:
What do you mean without the APN setup? Just confused as to whether you are describing before on 4.4 and now on 4.4.2. I think everyone is in agreement that the APN settings for T-Mobile on 4.4.2 are wrong which is definitely part if not all of the problem since it's the most obvious change from 4.4. Have you tried adding a new APN using the settings used in the 4.4 build and selecting that as the APN to use?
Click to expand...
Click to collapse
As I told you before, the Verizon Moto X DOES NOT automatically add APNs. It never did on 4.2.2, 4.4, or 4.4.2. Only VZWINTERNET is ever automatically added.
I also said that I'm using fast.t-mobile.com.
It's not the APN setup. HSPA+ is disabled.
Jason.DROID said:
As I told you before, the Verizon Moto X DOES NOT automatically add APNs. It never did on 4.2.2, 4.4, or 4.4.2. Only VZWINTERNET is ever automatically added.
I also said that I'm using fast.t-mobile.com.
It's not the APN setup. HSPA+ is disabled.
Click to expand...
Click to collapse
I know what you said but you are referring to what shows on the APN list in Mobile Settings. Just because an APN doesn't show in that list doesn't mean it isn't preloaded into the phone but set to not be viewable. There is a huge list of APN's preloaded onto the Moto X for just about every major GSM carrier in the world and these are used when a SIM used when on that carrier (file pulled directly from my Moto X is attached in the zip file to this post). If the APN preloaded is wrong it will cause problems with data working. My question on you using the APN from 4.4 wasn't just the APN address of fast.t-mobile.com but also the remaining settings which matter as well such as protocol and type. I am just trying to help from my experience dealing with these sorts of issues and the fact that another user got HSPA+ to work earlier today is what made me think there might be more to it.
Anyway I should have access to a friends AT&T Nano SIM in the next day or two and since it uses the same band of HSPA+ as T-Mobile does on the Moto X I can check on that too.
landale said:
I know what you said but you are referring to what shows on the APN list in Mobile Settings. Just because an APN doesn't show in that list doesn't mean it isn't preloaded into the phone but set to not be viewable. There is a huge list of APN's preloaded onto the Moto X for just about every major GSM carrier in the world and these are used when a SIM used when on that carrier (file pulled directly from my Moto X is attached in the zip file to this post). If the APN preloaded is wrong it will cause problems with data working. My question on you using the APN from 4.4 wasn't just the APN address of fast.t-mobile.com but also the remaining settings which matter as well such as protocol and type. I am just trying to help from my experience dealing with these sorts of issues and the fact that another user got HSPA+ to work earlier today is what made me think there might be more to it.
Anyway I should have access to a friends AT&T Nano SIM in the next day or two and since it uses the same band of HSPA+ as T-Mobile does on the Moto X I can check on that too.
Click to expand...
Click to collapse
I know they're included in the build, but I've ALWAYS had to manually add the APN to get things working properly; the included APNs are usually for carrier unlocked retail phones like the XT1053. In 4.4, manually added APNs would usually disappear, but I found a workaround to make it stay. Still, HSPA+ was artificially limited (0.05-0.20Mbps down, 1.0Mbps up) just like when the APN isn't setup. Now on 4.4.2, it will only connect to EDGE, regardless.
Looking further, even when using fast.t-mobile.com, the phone forces epc.tmobile.com and EDGE only. I'm not rooted, so there's nothing I can do about it.
Jason.DROID said:
I know they're included in the build, but I've ALWAYS had to manually add the APN to get things working properly; the included APNs are usually for carrier unlocked retail phones like the XT1053. In 4.4, manually added APNs would usually disappear, but I found a workaround to make it stay. Still, HSPA+ was artificially limited (0.05-0.20Mbps down, 1.0Mbps up) just like when the APN isn't setup. Now on 4.4.2, it will only connect to EDGE, regardless.
Looking further, even when using fast.t-mobile.com, the phone forces epc.tmobile.com and EDGE only. I'm not rooted, so there's nothing I can do about it.
Click to expand...
Click to collapse
Okay that is bizarre. I just remembered one of my coworkers had a iphone 5s on t-mobile and just borrowed her SIM. I am also on a stock, non-rooted Verizon Moto X running 4.4.2 and it connected to HSPA+ immediately. I didn't even change the APN at all. I even ran a speed test and got 4.33MB down and 1.84MB up. Here is a screen shot of the status attached. Not sure why it worked for me and not for you.
Could be time for an FDR, but before that, I'm gonna try a different area of service.
I have another T-Mobile SIM that I can register as well if all else fails.
Jason.DROID said:
Could be time for an FDR, but before that, I'm gonna try a different area of service.
I have another T-Mobile SIM that I can register as well if all else fails.
Click to expand...
Click to collapse
Yeah I wish I could tell you that I did something special to get HSPA+ to work, I literally did nothing other then take out my Verizon one and put in the T-Mobile one, didn't even do a restart or change it off of Global (although I did shortly after switch it to LTE/GSM/UMTS to test that as well). The weird thing is it didn't connect to LTE at all when I know on 4.4 I could get it to connect it just wouldn't let you make calls. To be fair I didn't try much to try and get LTE to work aside from adding a new APN with the so called corrected T-Mobile LTE APN settings as my coworker wanted her SIM back. Maybe others can play around with that more.
landale said:
Yeah I wish I could tell you that I did something special to get HSPA+ to work, I literally did nothing other then take out my Verizon one and put in the T-Mobile one, didn't even do a restart or change it off of Global (although I did shortly after switch it to LTE/GSM/UMTS to test that as well). The weird thing is it didn't connect to LTE at all when I know on 4.4 I could get it to connect it just wouldn't let you make calls. To be fair I didn't try much to try and get LTE to work aside from adding a new APN with the so called corrected T-Mobile LTE APN settings as my coworker wanted her SIM back. Maybe others can play around with that more.
Click to expand...
Click to collapse
I even went into fastboot and erased the modemst1 and modemst2 again to have it reregister everything. Still nothing. Unless T-Mobile removed HSPA+ from the area around my home recently, I'd say it's the phone.
I'll keep playing with it. I'd really like the 4.4.2 flash files though just to be sure something didn't happen in the OTA update.
Jason.DROID said:
I even went into fastboot and erased the modemst1 and modemst2 again to have it reregister everything. Still nothing. Unless T-Mobile removed HSPA+ from the area around my home recently, I'd say it's the phone.
I'll keep playing with it. I'd really like the 4.4.2 flash files though just to be sure something didn't happen in the OTA update.
Click to expand...
Click to collapse
In Mobile Network settings what do you have selected under Select Network (the last option)? Do you have it on Automatic or UMTS only? Also try downloading this application https://play.google.com/store/apps/details?id=com.tapbase.LTEswitcher
Then once you have it try setting the preferred network to WCDMA only or GSM Auto and see if that helps as well.
landale said:
In Mobile Network settings what do you have selected under Select Network (the last option)? Do you have it on Automatic or UMTS only? Also try downloading this application https://play.google.com/store/apps/details?id=com.tapbase.LTEswitcher
Then once you have it try setting the preferred network to WCDMA only or GSM Auto and see if that helps as well.
Click to expand...
Click to collapse
Already tried all of that. It only connects to EDGE. I used the hidden phone settings menu to access the more advanced settings, and still no dice.
KidJoe said:
I got H+ with 4.4.2 on my VZW Dev X. I had to edit the APN Type setting to be default,mms,supl. The rest of the settings matched my T-Mobile Galaxy S4 LTE's APN settings. Under mobile network settings, I also have selected LTE/GSM/UMTS.
I am at the office where it is serviced by an internal antenna system, so I don't have T-Mobile LTE, and I don't think its setup for 1900Mhz UMTS, but there is a refarmed T-Mobile antenna and LTE outside.
Ok, now it switched to just bars. And back to Edge. Not sure if this is due to the internal antenna system or the update.
Voice calls (in/out) work, SMS send/receive works, MMS send/receive works, web browser works, Hangouts works.
Click to expand...
Click to collapse
Just as a follow up.. At home, in an area where T-Mobile has HSPA on 1900mhz, I do get H+ and even LTE (band 4) (LTE speed test screen shot -> http://mark.cdmaforums.com/X-STUFF/2014-02-27 01.47.07.png ).
When On LTE, the "bug" of making a call drops signal/service still happens.
When I keep it on UMTS and have an H+ connection, it works fine. And the connection is stable at home.
I'm attaching some shots.
And I should mention, the SIM I'm using is a T-Mobile Nano SIM that I use with an adapter in my T-Mobile Galaxy S3. I had it switched to Nano so I could also put it in my iPhone if/when needed (its a work thing).

OnePlus Two - HSPA+ and 3G Data Connection Problem

Hi Everyone,
I'm usually just a reader on XDA, but I have found a problem that appears not to have been solved and wondered if anyone had any insight.
Problem Summary
When in an area (or network) with only HSPA and UMTS (strong HSPA/UMTS signal, but with no LTE or 2G available), the phone will drop from H+ to 3G erratically, always dropping the data connection. Traditional phone calls are not affected.
Detailed Description
I have a OnePlus Two and have 2 SIM cards. My first SIM Card is with Bell Canada (Virgin), and the second SIM Card is with WIND Mobile Canada.
Neither Bell nor WIND operate a 2G network, so the lowest the service can fall to is UMTS/3G.
Initially, I didn't notice the problem because Bell also operates an LTE network, and there is no problem with dropping the data connections when on LTE.
When I switched to the WIND SIM card (which only operates HSPA and UMTS), I noticed a problem where the phone would initially connect to H+, begin downloading whatever is needed (say, streaming music), but then part way through the download, the connection would switch to 3G, and the data would effectively stop. Within a minute, the service would jump back to H+ and download some more, but this cycle would continue (H+ --> 3G --> H+ --> 3G... ), with no way of knowing 1) how long the H+ connection would last before dropping to 3G (usually less than 30 seconds), and 2) after dropping to 3G, how long before going back to H+. This problem makes the phone almost useless when there is no LTE.
The most obvious troubleshooting I did was move to locations of better signal but I quickly ruled that out, as nothing seems to remove this problem. Other things I tried was to: move locations in the city, reboot phone, hard reset phone, flash most updated version of Oxygen, unlock bootloader, root, try the HSPA Keepalive app, swap SIM1 to SIM2, and many other things.
I originally thought this was a network issue, but I put this WIND SIM in another phone and there was no problem in any way that resembled this problem.
I also ruled out this being a network-specific problem, as I have taken a trip with the Bell SIM to an area where Bell does not have any LTE coverage (only HSPA and UMTS) and the same problem occurs on Bell as with the WIND SIM.
I have found people who had this problem on the OnePlus One tend to recommend using 2G to stabilize the connection, but this is not possible on Bell or WIND. That solution also would not provide adequate data speeds.
Remember this problem only affects data connectivity, as 3G traditional phone calls have no problems.
Question
Does anyone know if there is a way to adjust the conditions when the OnePlus Two will choose to switch from H+ to 3G?
Does anyone have any easier suggestions?
Thank you all in advance, because this rendering this phone almost useless when there is no LTE coverage.
I believe your problem is that phone it's dualsim standby, that means only one modem that alternates signal for both sims, I think normal would be alternating from faster network to slower network on sim without data.
Having to change to g3 between sims theres something stoped in the modem and data connection is also stopped.
You have no problem with voice calls because other sim is automatically turned off and unreachable.
There's nothing you can do if you're forced to only 3g on both sims
By 3g I mean 3g or h+ which to my knowledge are the same
Hope I was helpful and not wrong or more confusing
Sent from my ONE A2005 using Tapatalk
fburgos said:
I believe your problem is that phone it's dualsim standby, that means only one modem that alternates signal for both sims, I think normal would be alternating from faster network to slower network on sim without data.
Having to change to g3 between sims theres something stoped in the modem and data connection is also stopped.
You have no problem with voice calls because other sim is automatically turned off and unreachable.
There's nothing you can do if you're forced to only 3g on both sims
By 3g I mean 3g or h+ which to my knowledge are the same
Hope I was helpful and not wrong or more confusing
Sent from my ONE A2005 using Tapatalk
Click to expand...
Click to collapse
Thanks, I will try disabling the second SIM to see if there is a bug with the dual-sim...
What it currently does with the second SIM is it either shows "R" for roaming or just emergency only, but perhaps there is a software issue so I'll see if disabling the second SIM makes a difference.
biomedeng said:
Thanks, I will try disabling the second SIM to see if there is a bug with the dual-sim...
What it currently does with the second SIM is it either shows "R" for roaming or just emergency only, but perhaps there is a software issue so I'll see if disabling the second SIM makes a difference.
Click to expand...
Click to collapse
Though strange, this workaround fixes the issue. Thank you to fburgos for the suggestion!
So just in case anyone ever finds this issue creeps up on them, the solution is to DISABLE the SIM you are not using. It's not the most convenient workaround to swap SIMs, but the other SIM will be in Emergency Mode, so it really makes no functional difference.
On the technical side, it does appear that there is actually a bug in Android for a very uncommon network configuration. It will only appear in this exact configuration:
SIM1: Network has HSPA/3G only, no LTE or 2G to move to
SIM2: Network also only has HSPA/3G with no LTE or 2G
The non-data SIM does NOT connect to a roaming network (connects with "Emergency Only") - if it connects to a roaming 2G network, this problem does not happen.
The data SIM connects to HSPA/3G
Both SIMs are active
I'm not sure if this will happen anywhere else in the world other than having a WIND Mobile Canada SIM and Bell or TELUS Canada SIM
If anyone has insight on how to report this to Google, or someone else who can confirm my theory, that would be great!
Try this:
1. You need to make sure you have the correct LTE APN selected in mobile networks and LTE as preferred type.
2. Go to dialer and type in this: *#*#4636#*#*
3. Phone Information
4. Set Preferred Network Type to: LTE/GSM (PRL) - you an play with which one you wanna use but the one I said works for sure. on other roms I have" TD-SCDMA, GSM/WCDMA and LTE"
5. Now click TURN OFF RADIO and wait WAIT few secs. will that button turns to Turn Radio ON
6. Now TURN ON RADIO and wait
7. when u see the triangle for the signal is back, at least black , go down and lick SMSC REFRESH then UPDATE.
8. now just go back to APN settings and go into your LTE APN
9. Change Bearer to LTE
biomedeng said:
Hi Everyone,
I'm usually just a reader on XDA, but I have found a problem that appears not to have been solved and wondered if anyone had any insight.
Problem Summary
When in an area (or network) with only HSPA and UMTS (strong HSPA/UMTS signal, but with no LTE or 2G available), the phone will drop from H+ to 3G erratically, always dropping the data connection. Traditional phone calls are not affected.
Detailed Description
I have a OnePlus Two and have 2 SIM cards. My first SIM Card is with Bell Canada (Virgin), and the second SIM Card is with WIND Mobile Canada.
Neither Bell nor WIND operate a 2G network, so the lowest the service can fall to is UMTS/3G.
Initially, I didn't notice the problem because Bell also operates an LTE network, and there is no problem with dropping the data connections when on LTE.
When I switched to the WIND SIM card (which only operates HSPA and UMTS), I noticed a problem where the phone would initially connect to H+, begin downloading whatever is needed (say, streaming music), but then part way through the download, the connection would switch to 3G, and the data would effectively stop. Within a minute, the service would jump back to H+ and download some more, but this cycle would continue (H+ --> 3G --> H+ --> 3G... ), with no way of knowing 1) how long the H+ connection would last before dropping to 3G (usually less than 30 seconds), and 2) after dropping to 3G, how long before going back to H+. This problem makes the phone almost useless when there is no LTE.
The most obvious troubleshooting I did was move to locations of better signal but I quickly ruled that out, as nothing seems to remove this problem. Other things I tried was to: move locations in the city, reboot phone, hard reset phone, flash most updated version of Oxygen, unlock bootloader, root, try the HSPA Keepalive app, swap SIM1 to SIM2, and many other things.
I originally thought this was a network issue, but I put this WIND SIM in another phone and there was no problem in any way that resembled this problem.
I also ruled out this being a network-specific problem, as I have taken a trip with the Bell SIM to an area where Bell does not have any LTE coverage (only HSPA and UMTS) and the same problem occurs on Bell as with the WIND SIM.
I have found people who had this problem on the OnePlus One tend to recommend using 2G to stabilize the connection, but this is not possible on Bell or WIND. That solution also would not provide adequate data speeds.
Remember this problem only affects data connectivity, as 3G traditional phone calls have no problems.
Question
Does anyone know if there is a way to adjust the conditions when the OnePlus Two will choose to switch from H+ to 3G?
Does anyone have any easier suggestions?
Thank you all in advance, because this rendering this phone almost useless when there is no LTE coverage.
Click to expand...
Click to collapse
I have the same problem. Do you already have solved it?
I use only one SIM card so it is not a problem two cards.
really you do not have this problem? if no one knows the solution?
compared with my htc butterfly 2 and another low-end android, one plus 2 running latest Oxygen OS has serious connectivity issues. I compared the signals strength using same sim card in same location (including being connected to the same tower) and One Plus 2 keeps dropping the connection and has really poor signal strength. I have tried the *#*#4636#*#* and tried different network modes, but none of them are helping. Its a real disappointment that the basic feature of this phone is screwed up.
I have tried with CM13 as well. Any ideas if this is a modem version issue?
odeccacccp said:
Try this:
1. You need to make sure you have the correct LTE APN selected in mobile networks and LTE as preferred type.
2. Go to dialer and type in this: *#*#4636#*#*
3. Phone Information
4. Set Preferred Network Type to: LTE/GSM (PRL) - you an play with which one you wanna use but the one I said works for sure. on other roms I have" TD-SCDMA, GSM/WCDMA and LTE"
5. Now click TURN OFF RADIO and wait WAIT few secs. will that button turns to Turn Radio ON
6. Now TURN ON RADIO and wait
7. when u see the triangle for the signal is back, at least black , go down and lick SMSC REFRESH then UPDATE.
8. now just go back to APN settings and go into your LTE APN
9. Change Bearer to LTE
Click to expand...
Click to collapse
Did It.. But it seems like it didn't solve my problem..

Guide to get 4G LTE Total Wireless ( Verizon ) with 3G issue

First you need to make sure your APN settings are correct.
With my service I had to change that APN to tracphone.vzwentp and that got my 3G service.
After that Dial *#*#4636#*#* for phone testing
Go into * Phone information *
Then down to * Set preferred network type * and set it to * LTE/CDMA auto (PRL) *
This helped give me 4G LTE
And or you need to change the preferred network under cellular network settings to LTE/CDMA
First post so let me know if I need to change anything thanks
So apparently when I changed the band over to USA Band it gave me LTE. The calling worked for around two days and then just stopped working but I still had LTE.
Once I changed the Band back over to Cellular it gave me calling and txt back. I can switch it back and forth to get either 3G or 4G.
I'm hoping that with the new Nougat update it will fix this issue but for now if your calling and LTE work for you on USA Band more power too you.
If the Nougat update doesn't fix this issue I'm going back to Straight Talk AT&T where I had 4G LTE, Talk, and TXT
Motorola Moto G4 XT1625
Total Wireless (Verizon Network)
Android 6.0.1
What 4g speeds are you getting? Hear Verizon mvno are capped at 5mbps
brownd7380 said:
What 4g speeds are you getting? Hear Verizon mvno are capped at 5mbps
Click to expand...
Click to collapse
I only get 5.4mbps down and 2.3mbps up so far.
I'm headed to California in two weeks where I wanted to test it.
Before when I was a Verizon customer I got 65mbps down so I'll see if it's different there too.
It's possible it is throttled. I have Net10 and using the CDMA option because Verizon has awesome signal where I live compared to att. Att did have higher speed rates on LTE but 5mpbs is more than enough for what I need and what anyone should need.
All Verizon MVNOs are throttled to ~5Mbps down, ~2Mbps up. Only Verizon Prepaid proper and Verizon Postpaid are unthrottled.
Hi there, your guide helped me get on LTE. Thank you!
United States band option is located in the 3 dots in the upper right hand corner.
So why in the world is it that these MVNOs recognize this phone straight away using the verizon network, but through VZW I can only get 3G? This is infuriating! I set up several of these for friends on prepaid networks and they all worked straight away with 4G. Finally added our son to our VZW plan so he could use his phone as an actual phone and it's stuck in 3G hell.
I'm on an MNVO using Verizon's network and it defaulted to 3G. I had to do this to get on 4G. I've lost the ability to make phone calls though, so I'm using hangouts for that function.
I can confirm that regular calling does not function on 4G LTE so like the OP, I am having to switch back and forth on Automatic and United States which is aggrivating.
I hope this helps someone:
I have LineageOS 14 nightly installed on this phone. I was going to return it because I was tired of dealing with the switch to make calls.
I figured out that my baseband wasn't the latest, so I figured one final nuclear option of flashing the stock back on to the device would potentially help this.
After a long bout with a soft bricked phone, I managed to get the phone to flash back to stock Amazon adz and then take an OTA. My baseband changed from x45R to x62R.
I then reflashed TWRP and LineageOS 14. It still didn't work but I played around with the settings and managed to get it working. You have to set the Radio Band to Automatic and then you'll get LTE data and CDMA voice. Preferred network type in Mobile network settings is LTE / CDMA. FYI The settings may reset after a reboot.

935p unlocked and flashed to 935u but can't pick up cdma bands

So maybe this was a bad idea but I'm on boom mobile (verizon mvno) and thought I could save some money and picked up a sprint s7 edge on sale, I just had it unlocked and they flashed it to the 935u unlocked version. The problem is I can't connect to the verizon network, after playing around with it a bit I got it to connect to the verizon lte network but still no voice. In my meager attempts to troubleshoot I noticed I have the options under network mode of
LTE/3g/2g -->> this picks up all networks in my area (Verizon, Sprint, ATT, Tmobile, US Cellular)
3g/2g --> only shows ATT and Tmobile
3g --> only shows ATT and Tmobile
2g --> only Tmobile
So I'm thinking my phone isn't setup right to connect to cdma networks which I thought the 935u rom was supposed to do. Anyone have any tips on how i can further troubleshoot this?
Thanks in advance.
edit: Well I installed a program called 4g LTE switch and set it to cdma only and I was able to make a phone call (3g data also worked) like that but changing it to LTE/cdma wouldn't let me make a call but LTE data worked, if i leave it set to LTE/cdma and reboot it switches back to LTE only.
edit2: Maybe it's trying to connect to volte which isn't offered for Verizon MVNO's yet but i don't see any settings available to disable that.
edit3: When set to LTE/CDMA I could sometimes make outgoing calls, sometimes I would get the double dial prompt, it was very slow to switch between LTE and CDMA so I would miss incoming phone calls.
I threw in the towel and just flashed the latest Verizon rom and it's working properly.

Categories

Resources