Bezel crack - Galaxy Note 3 Q&A, Help & Troubleshooting

Today I notices a crack under the Spen on the silver bezel, I immediately started searching forums, I'm 100%sure that I haven't dropped my device, I take care of it like baby, what's wrong with it ? anyone has that problem ?
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Welcome to the club ☺
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juliano76 said:
Welcome to the club ☺
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what can I do ? should I bring to service center ? I live in Georgia, need your opinion guys...
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If you actually care enough and have warranty you could always send it in.
Me personally if that was me I would just wait for the Note 4 to come out in 3 months.

Arbiter7 said:
If you actually care enough and have warranty you could always send it in.
Me personally if that was me I would just wait for the Note 4 to come out in 3 months.
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Yes but my warranty is now void don't know what to do, should I bring or not... As I said I live in Georgia and here is not an official Samsung
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bekasulaberidze said:
Yes but my warranty is now void don't know what to do, should I bring or not... As I said I live in Georgia and here is not an official Samsung
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Click to collapse
Are you sure it's void? There is a manufacturer warranty of 1 year and the Note 3 hasn't been out for a full year yet and if there isn't a nearby Samsung store you can always just mail it but expect to wait 3-4 for weeks for a new Note 3.
Your probably just better off waiting for the Note 4 to come out since it isn't really a serious problem, you could always cover it with a case too.

Arbiter7 said:
Are you sure it's void? There is a manufacturer warranty of 1 year and the Note 3 hasn't been out for a full year yet and if there isn't a nearby Samsung store you can always just mail it but expect to wait 3-4 for weeks for a new Note 3.
Your probably just better off waiting for the Note 4 to come out since it isn't really a serious problem, you could always cover it with a case too.
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I have rooted my phone and I mean knox warranty, as I said I live in Georgia (Europe) and I don't know, now I only need your opinion here is not official Samsung...
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same issue. I take care of my N3 like an egg and still the bezel got the hairline crack. I bought some slickwraps crabon fiber and now its covered.

I read your thread and decided to check mine. It looks like there's a thin line right above the spen. But it's so straight it actually looks like a seam and like it belongs there.
I'm not freaking out about it. I take good care of my Note, but you're never going to keep it perfect.
My suggestion to OP, just roll with it bro.

Techngro said:
I read your thread and decided to check mine. It looks like there's a thin line right above the spen. But it's so straight it actually looks like a seam and like it belongs there.
I'm not freaking out about it. I take good care of my Note, but you're never going to keep it perfect.
My suggestion to OP, just roll with it bro.
Click to expand...
Click to collapse
thank you bro for your opinion, I take care my note like a baby and every technic lover wants perfect phone, yes I wouldn't take care if I drop my phone, but actually I don't know how this scratch appears and one thing, when it vibrates it has horrible sound, I think that if I bring to service center I have not got any chances...
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If a hardware manufacturer can void a warranty for physical external faults all because of the software you use. Sounds to me that your countries laws need a little poking.
Here in Australia, root or no root, we would get it repaired under warranty.
Actually, talking about bezel, my bezel developed a crack under the volume rocker, never dropped and always in a case, my Note should be perfect, but it appears the mechanical use of the volume control has somehow damaged the bezel. Poor design? I know my local retailer will get it fixed (they told me they will), I just don't want to be without my phone for 2 weeks, will get my spare Note1 (loaned out) back soon and then the Note3 can go to the doctors.

Nianfur said:
If a hardware manufacturer can void a warranty for physical external faults all because of the software you use. Sounds to me that your countries laws need a little poking.
Here in Australia, root or no root, we would get it repaired under warranty.
Actually, talking about bezel, my bezel developed a crack under the volume rocker, never dropped and always in a case, my Note should be perfect, but it appears the mechanical use of the volume control has somehow damaged the bezel. Poor design? I know my local retailer will get it fixed (they told me they will), I just don't want to be without my phone for 2 weeks, will get my spare Note1 (loaned out) back soon and then the Note3 can go to the doctors.
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Well I must try and bring to service center, thank you very much guys for helpful answers from a little country Georgia.
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I've kept my Note 3 in great condition too, but there's a massive crack above the s pen on mine too.
I tried to get an s3 I had with a crack repaired and they told me they can't cover it because it's physical damage. Considering I'm rooted I can't be bothered to take them to small claims court over it. Although I should...
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SirCanealot said:
I've kept my Note 3 in great condition too, but there's a massive crack above the s pen on mine too.
I tried to get an s3 I had with a crack repaired and they told me they can't cover it because it's physical damage. Considering I'm rooted I can't be bothered to take them to small claims court over it. Although I should...
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Click to expand...
Click to collapse
I'm going to service center tomorrow and I'll use directive 1999/44/CE and fsfe... yes it is physical damage not caused by me
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Related

Liquipel for Nexus 4?

When you go to the site : https://www.liquipel.com/shop/
on the slideshow it shows nexus 4 image with liquid as an image for pretreated devices.. so is this real?
Yes it's a special coating not looked at your link but seen it before
Int
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i know what liquipel is but is there available for our nexus 4? the picture on the site hints that there will be one i think cause right now you cant buy one for the nexus 4
Does this stuff make the phone waterproof or just splash proof? Looks cool nonetheless!
Makes it water resistant, a bit more than splash proof.
Should be resistant to accidentally falling in a pool etc too. Just don't expect to be swimming with your phone
"Disclaimer: Liquipel applies a preventative coating designed to aid in the event of accidental liquid exposure, and assumes no responsibility for water damaged devices. Liquipel does not recommend your device ever come in contact with liquid."
Waste of money. Unless they plug the headphone port and speakers and all other little gaps.
Save your money and buy a Sony if its important to you.
bump
666fff said:
"Disclaimer: Liquipel applies a preventative coating designed to aid in the event of accidental liquid exposure, and assumes no responsibility for water damaged devices. Liquipel does not recommend your device ever come in contact with liquid."
Waste of money. Unless they plug the headphone port and speakers and all other little gaps.
Save your money and buy a Sony if its important to you.
Click to expand...
Click to collapse
That disclaimer doesn't mean it's a waste of money. If they said "go drop your phone in water now that it's waterproof" is like a car company telling you to crash your car because it has airbags.
You obviously didnt read the info on the website, because it would explain why the headphone and speakers don't need to be blocked
bump waiting to find out if its true or not that they offer nexus 4 a liquipel treatment not if its waterproof or not
I emailed them to ask and they said that is not available for the n4. I'll put up a screen shot of the email in a bit
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they have it for the gnex. maybe their graphics dude thought the n4 was the same thing? just a theory
Just went to the official store kiosk at West Edmonton Mall, they said it is a JUST updated to be approved. Got it done for $60+ tax. Does work! Just washed my phone in the sink, still working!
I glanced at the link as I've seen a video before but why does it matter what phone you they use it on? I don't understand how its phone specific.
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illgodson said:
I glanced at the link as I've seen a video before but why does it matter what phone you they use it on? I don't understand how its phone specific.
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Click to expand...
Click to collapse
Indirectly it is device specific. They have to get the manufacture to "approve" the method they use does not damage the device and it may still consider to be under warranty after treatment. That is why not every device are listed. I believe you can get any of them done but you would have to take the liabilities instead in the warranty i think.
morrislee said:
Indirectly it is device specific. They have to get the manufacture to "approve" the method they use does not damage the device and it may still consider to be under warranty after treatment. That is why not every device are listed. I believe you can get any of them done but you would have to take the liabilities instead in the warranty i think.
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Good stuff thank you never thought of that.
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illgodson said:
Good stuff thank you never thought of that.
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Lol, no no, i didnt think of it either. I asked the rep hahahaha. Nice that they have the rep there and they do it there under an hour. No need to ship the device in!
morrislee said:
Lol, no no, i didnt think of it either. I asked the rep hahahaha. Nice that they have the rep there and they do it there under an hour. No need to ship the device in!
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About to search and see if their is one nearby me now.
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illgodson said:
About to search and see if their is one nearby me now.
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I could be wrong but i think this one i was at is the only one opened in Canada. I am not sure if any other country has it
morrislee said:
I could be wrong but i think this one i was at is the only one opened in Canada. I am not sure if any other country has it
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Yeah seems to be the case.
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Insurance

I have scroll down questions and answers for a while and I didn't see this question yet ,sorry if has been post before but I was wondering what insurance most of you got ?
pros and cons ?
BTW I'm on T-Mobile ,(not sure if it makes a difference)
I know most new phones are fragile not just the N4 so Im really thinking of getting insurance for this phone..
Thanks a lot
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I don't get any. I never drop my phone and I'm responsible so it doesn't get left at bars or restaurants.
If you're doing something where your phone has a chance of getting damaged like working out, running, playing basketball, etc., just leave it at home.
Sent from my iPad 4
Trust me , I over protect my investment as well , just got rid of my gs3 that I paid full retail price since the release date and it didn't have not one scratch NO where on the phone ,never dropped and clean it at least once a week ,but accidents do happen and to be honest I didn't really enjoy my s3 that way I should of cause I was really worried to drop it or scratch it so I always had a screen protector and a case so of course it made my display look different as well as the phone .
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Unfortunate Event
I bought insurance because the last phone I had had a defect in the screen and it one day shattered. Anyway, I bought the nexus 4 and love it. Had it in a case until the other day. Dropped it right out of my vehicle when I got up. Slid on the pavement a good ways. Well the top right of the screen shattered and left half my touchscreen unresponsive. The back of the phone looked like brand new. Then I guess it put too much pressure on the screen while in my pocket and cracked even more down the rest of the screen. Now the whole touchscreen doesn't work. Ordered a replacement through my insurance costing me $150. It is unfortunate, but I am only paying like half of what a new one costs. =(
Razius said:
I bought insurance because the last phone I had had a defect in the screen and it one day shattered. Anyway, I bought the nexus 4 and love it. Had it in a case until the other day. Dropped it right out of my vehicle when I got up. Slid on the pavement a good ways. Well the top right of the screen shattered and left half my touchscreen unresponsive. The back of the phone looked like brand new. Then I guess it put too much pressure on the screen while in my pocket and cracked even more down the rest of the screen. Now the whole touchscreen doesn't work. Ordered a replacement through my insurance costing me $150. It is unfortunate, but I am only paying like half of what a new one costs. =(
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What insurance do you have ?
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I have insurance through tmo and I have a rugged case on my n4...personally I like the look and feel of it. Id like to also add that I am responsible with my phone but things happen, that's why its called an accident because its unintentional.
I'd rather pay the 7 bucks a month and sleep better after all that's what insurance is about, no?
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3dupunk said:
I have insurance through tmo and I have a rugged case on my n4...personally I like the look and feel of it. Id like to also add that I am responsible with my phone but things happen, that's why its called an accident because its unintentional.
I'd rather pay the 7 bucks a month and sleep better after all that's what insurance is about, no?
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Click to collapse
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
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Found some info... thanks everyone ..
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I over protect my investment as well
g2uzer said:
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
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Got mine from Google but I also have T-Mobile insurance
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simonb255 said:
Got mine from Google but I also have T-Mobile insurance
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Just called T Mobile and they said they don't offer it if you bought it through google they off for the extended warranty is but not the insurance
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hufqnjhu said:
I over protect my investment as well
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Click to collapse
What insurance do you have?
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g2uzer said:
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
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Google
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---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
g2uzer said:
Just called T Mobile and they said they don't offer it if you bought it through google they off for the extended warranty is but not the insurance
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They must have changed their policy because I got insurance on my phone and I bought it through Google. Also, I was never told that it was an extended warranty nor was it even brought up in our conversation.
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Let me tell a tale regarding the insurance... I bought the insurance on my last phone, a Vibrant, and will never, ever buy it again.
About 6 months into having my Vibrant, I get a text one day saying something to the effect of: "please return the damaged hardware in order to avoid charges on your phone bill." I call T-mobile and tell them about the text, they say they don't know about the text (turns out they were correct - Asurion sends out the texts), and assure me that it was probably a mistake and that should be the end of it. Two months later, I open up my T-mobile bill and there are TWO charges for 275.00 a piece. This begins a nightmare of epic proportions. Some low life scum had somehow gotten my insurance info and had managed to file two claims on my insurance and had in essence purchased 2 Vibrants for 125 bucks a piece. After literally HOURS on the phone with both T-mobile and Asurion, I finally managed to get the charges wiped and things cleared up, but not before T-mobile threatened to send the outstanding charges to creditors. I thought the story was over - I even used the insurance to replace my Vibrant that had fallen on the pavement and shattered the screen.
Then, about 6 months later, it happened again. And not just once, but FOUR times. I begged and pleaded with Asurion to set some sort of alert on my account so that any new claims would be verified with me (btw it is incredibly easy to make a false claim against the insurance with basic account information. The kicker is that you can have the replacement phone shipped to ANY address simply by using the online claim form) after the first of the four false claims. They said there was nothing they could do. With each new claim, I had to spend hours on the phone. This was made doubly frustrating by the fact that I had indeed made the only legitimate claim against the insurance. Because T-mobile and Asurion are two completely separate companies, I got minimal cooperation to occur between the two. I will say that T-mobile was always patient and understanding throughout, but I think that had largely to do with the fact that I have been a Powertel/T-mobile customer since the mid-90s.
By the time I actually used the insurance, I was only saving 100 bucks off what a Vibrant would have cost me on Craigslist. I would have gladly paid 100 bucks to make all that trouble and frustration go away. Never again.

[Q] My amoled cracked. Any Suggestions on what i should do.

I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
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avilachris said:
I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
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Click to expand...
Click to collapse
from the reports i've been hearing, fixing it yourself is actually more expensive, the $200 charge is cheaper then what the amoled is worth.
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
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sharpehenry said:
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
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Click to expand...
Click to collapse
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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avilachris said:
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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Click to expand...
Click to collapse
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
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sharpehenry said:
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
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Click to expand...
Click to collapse
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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avilachris said:
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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Click to expand...
Click to collapse
Yes. It was still working. But spider web like internal crack was very painful to view through.
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Loose camera?

Just noticed that if i put my finger on my camera and move it, the whole camera moves and even makes a clicking noise. Is this normal and if not is there anyway to tighten it up? It's more noticeable with back cover off.
Sent from my Galaxy S4
Take it back
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I can't. I've had it more than 14 days and I've already swapped once.
Sent from my Galaxy S4
My only option is to have Verizon send me a refurbished phone. Do you think I should? The lady at the Verizon store said that since the s4 just came out that the refurbished phone would probably be brand new. Should I take the risk? I mean, if they sent me a refurbished one and it was scratched etc I'd send it back and tell them send me a different one. Wouldn't send them my original s4 until I made sure I was happy with the refurbished one.
Sent from my Galaxy S4
bad device...exchange time. you have to call verizon for the exchange, they will do it, you will not have to send your device back until they send you one, and it should have a return sticker to return it.
all is well...umm at least that is what tmo and att does.
good luck.
Honestly I just want to sell this s4 and get the HTC One when the comes to Verizon. This is my 2nd s4. The other one had lag and heat issues now this one has a loose camera. Never gong to buy a Samsung device again..
Sent from my Galaxy S4
Still unsure on what to do. Here's a video of my camera wobble.
https://www.youtube.com/watch?v=VvSZUT1itgg&feature=youtube_gdata_player
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Chadly said:
Still unsure on what to do. Here's a video of my camera wobble.
https://www.youtube.com/watch?v=VvSZUT1itgg&feature=youtube_gdata_player
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Click to expand...
Click to collapse
Please, no more videos
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Stfu
Sent from my Galaxy S4
Chadly said:
Stfu
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Click to expand...
Click to collapse
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I'm trying to figure out a way to fix this dude...
Sent from my Galaxy S4
Superglue my friend. Our duct tape. Those are my go tos
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Yeah, could probably open the phone up and put some glue. Apparently the movement is normal bcuz I've talked to some other people who have it. Not like the camera is screwed down or anything its just sort of sitting on this square thing.
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jd1639 said:
Please, no more videos
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Click to expand...
Click to collapse
How about you not be a jerk and get out of thread if you can't contribute
@op If your on AT&T call your local store your covered by a one year manufacture warranty. The vibration motor in phone became loose and stopped working I went to the warranty exchange place and got a brand new S4. Do it before you sell it so you get more value
LeKtRiCzzz said:
How about you not be a jerk and get out of thread if you can't contribute
@op If your on AT&T call your local store your covered by a one year manufacture warranty. The vibration motor in phone became loose and stopped working I went to the warranty exchange place and got a brand new S4. Do it before you sell it so you get more value
Click to expand...
Click to collapse
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LeKtRiCzzz said:
How about you not be a jerk and get out of thread if you can't contribute
@op If your on AT&T call your local store your covered by a one year manufacture warranty. The vibration motor in phone became loose and stopped working I went to the warranty exchange place and got a brand new S4. Do it before you sell it so you get more value
Click to expand...
Click to collapse
I'm gonna concur with this you. Because the S4 is so new, they don't have refurbished phones yet. Since you're on Verizon, I'm gonna assume its the same because they haven't had the S4 as long. I don't have this issue, so I would think that its just a defect.
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lathamc said:
I'm gonna concur with this you. Because the S4 is so new, they don't have refurbished phones yet. Since you're on Verizon, I'm gonna assume its the same because they haven't had the S4 as long. I don't have this issue, so I would think that its just a defect.
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Click to expand...
Click to collapse
Yeah I asked this if it would be a refurbished phone or a new one and they keep telling me definitely refurbished..
Sent from my Galaxy S4
Chadly said:
Yeah I asked this if it would be a refurbished phone or a new one and they keep telling me definitely refurbished..
Sent from my Galaxy S4
Click to expand...
Click to collapse
I'd ask to speak with a supervisor, or go to a store. Explain to them that this is brand new, and that you will not accept a refurbished device. It works best if you rant
Lol already tried that.
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I'm going tomorrow because now somehow my volume button has been pushed and its constantly pressing the volume down so now I'm stuck in freaking safe mode
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Broken glass and side scratches

I dropped my Note 3 today and I want to send it to Samsung Center but I already rooted my device. My question is can I still have warranty in hardware problems thanks!
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Don't think crack screen and scratch rim replacement can be claim under the warranty even if you have not rooted the n3.
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azrieqb said:
Don't think crack screen and scratch rim replacement can be claim under the warranty even if you have not rooted the n3.
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Click to expand...
Click to collapse
Any idea how much is the repair fee or change unit?
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androidslinger said:
Any idea how much is the repair fee or change unit?
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Click to expand...
Click to collapse
About 200 euro`s roughly with assembly i guess for the screen, there are many kinds of cases these days from 10 euro till whatever you want to pay for it. A naked phone is only cool till you drop it
gee2012 said:
Abbout 200 euro`s roughly with assembly i guess for the screen, there are many kinds of cases these days from 10 euro till whatever you want to pay for it. A naked phone is only cool till you drop it
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If I'll pay €200 I'll just buy Note 2 lol!
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