[Q] My amoled cracked. Any Suggestions on what i should do. - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
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avilachris said:
I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
from the reports i've been hearing, fixing it yourself is actually more expensive, the $200 charge is cheaper then what the amoled is worth.

I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
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sharpehenry said:
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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avilachris said:
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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Click to expand...
Click to collapse
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
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sharpehenry said:
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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avilachris said:
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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Click to expand...
Click to collapse
Yes. It was still working. But spider web like internal crack was very painful to view through.
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Related

Motorola refuses to repair xoom

Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
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evank001 said:
Sent my bricked xoom in to Motorola a few weeks ago, they called today claiming it was not repairable, they are sending it back tomorrow. They didn't mention anything about it being rooted, just stated they will not cover it. I guess I asked for it.....
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
It's a sad day for you
This is why I got my 1 year warranty from Bestbuy. They cover it regardless of what I flash.
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
Sent from my PC36100 using XDA Premium App
Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
Send by my Motorola Xoom using Tapatalk
evank001 said:
I wonder if there is any way to pull that off with the best buy warranty, any idea how long it is till you can no longer buy a warranty
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
You can purchase the Best Buy PSP (their black tie service plan) up until the day you can return your Xoom for a refund (30 days / 45 if you are a silver rewards member). With the Best Buy PSP you can literally trash your Xoom and they'll give you another one (stupid policy IMO). This includes rooting/hacking/flashing/doing whatever the hell you want to it.
dynexell said:
Wow..that must be sad..and that's the reasn why I didn't root my xoom yet even I am eagerly want to root it and upgrade it with android 3.1..cause u know..things might get unlucky...
Send by my Motorola Xoom using Tapatalk
Click to expand...
Click to collapse
You're making a smart decision. Unless you are 110% comfortable with development tools I would always advice against rooting and flashing custom software on your Xoom. In almost every single instance where I've seen someone come post about their bricked Xoom it was obvious that they didn't have the first CLUE what they were doing.
It was bricked by clockwork SD partition for some reason now they say they can't fix it
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To OP, sorry to hear that. I had the same issue as you and the whole process from the day I called to the day I received the new Xoom was 7 days. I was kinda suprised, was thinking that I might have to pay for the repair. Maybe too many bricked Xoom sent in for repair with the same issue.
Sent from my PC36100 using XDA App
How bout that, homeowners covers it with a 50$ deductible, I guess ill be more careful next time
Sent from my PC36100 using XDA Premium App
Does it turn on at all? I mean i am assuming it to be stuck in boot loop or something.
Might you try flashing with RSDlite?
evank001 said:
It was bricked by clockwork SD partition for some reason now they say they can't fix it
Click to expand...
Click to collapse
Can't or won't?
I wonder if it would be worth your while calling Motorola and explaining exactly what has happened, mention that you'd be willing to pay for a repair subject to cost? It would be a real shame if they can't help you out.
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
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evank001 said:
Motorola had my xoom for 3 weeks. Just got a call.from the customer advocacy office telling me it is not repairable and it is not covered under warranty, I offered to pay and they said no,
it is stuck at MOTO dual core, volume buttons are unresponsive
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
At this point if you got it covered under homeowners whats the point.
PS: I'd like to know how you got it covered for only a $50 deductable. Is there an addon to your insurance that covers electronics?
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
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Click to expand...
Click to collapse
Cool, who's your insurance with, I'm interested.
evank001 said:
Yes there is a home computer and electronics add on for 15 bucks a year. Pretty much equivalent to best buys black tie warranty only better!! I didn't even know I had it till today. I pretty much wanted to post this as a warning, Motorola seems to have had enough but who knows. I figured they would replace it so they wouldn't get any bad publicity since sales are somewhat weak, but I was wrong. Oh well live and learn I guess
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
So you were hoping they would honor a voided warranty cause sales are weak? Don't want to be dickish but thats the risk we run rooting and flashing. It's like if i bought a new car put a blower on it and blew the motor. I couldn't take it back and say fix it. But glad to hear you found a way to get a xoom.
Not honoring a voided warranty is one thing; we all take on that responsibility the moment we unlock the device. Refusing to repair the device even if you are willing to PAY for the repairs is quite another. Hard to believe the thing is just a throw-away.
I have liberty mutual insurance, I sent it to Motorola not expecting anything but it can't hurt to try, I work in the auto business and we warranty a lot of things that are or should void the warranty but in order to keep happy customers and no bad press we just warranty it, I figured they might just fix it like they have for others, oh well, maybe ill post a YouTube video of it stuck at the MOTO screen and use it for Target practice Haha, or even start a site called WWW.trashmyxoom.com. Haha only thing to do now is laugh it off ....oh and don't do it again!
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Send it to Blendtec and see if it will blend

Charging port broke... Should I unroot before I taking it in

Hey guys... I'm rooted but my charging port happen to break... Should I unroot my evo before taking it in for insurance replacement? I was thinking of just dropping it in water? What should I do?
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Yes you should unroot just to be smart about it.
Why would you drop it in water?
So you have to pay the $100 deductible?!?
Either way I think I will pay the 100 dollars... I don't believe I have factory warranty....
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towncop1978 said:
Either way I think I will pay the 100 dollars... I don't believe I have factory warranty....
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Click to expand...
Click to collapse
You pay the $8 a month right?
That covers manufacturer defects.
Unless they see physical damage, they will cover it.
towncop1978 said:
Hey guys... I'm rooted but my charging port happen to break... Should I unroot my evo before taking it in for insurance replacement? I was thinking of just dropping it in water? What should I do?
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
If you did not physically break the soldering pads off of the board then a sprint repair center will replace your phone for free. If you did then they will tell you to file a claim.
Sent from my PC36100 using XDA Premium App
it's not a short term fix, but buy an external charger with a couple of extra batteries from China for $20. It will take a few weeks to get, but I never charge my phone, just switch batteries.
I do pay the insurance fee a month.... Now I'm looking to see where I can find the link to unroot my phone.... does anyone have it handy.... I used unrevoked... I think that was the name of it....
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towncop1978 said:
I do pay the insurance fee a month.... Now I'm looking to see where I can find the link to unroot my phone.... does anyone have it handy.... I used unrevoked... I think that was the name of it....
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=780141
I believe they broke off because I feel the plug move within the port itself...
Sent from my PC36100 using XDA Premium App
Thanks matty... I will try this tonight when I get home... Hope it works.....
Sent from my PC36100 using XDA Premium App
Can't you just open the phone and carefully solder the charging port back on? It should not be too difficult and you'll save a lot of time.
iwin2000 said:
Can't you just open the phone and carefully solder the charging port back on? It should not be too difficult and you'll save a lot of time.
Click to expand...
Click to collapse
It's not that easy with the tiny boards on cell phones. You would have to be an expert at soldering and have specialized soldering equipment.
Charging port broke on mine also... Called Sprint to ask to replace it. You need to be stern when talking with the rep, this is a known defect of the EVO. And they will replace it at no charge as they did for me. I unrooted and had a replacement within 3 days. Hope this helps.
Sent from my PC36100 using XDA App
Sprint changed their service thing, They will service rooted phones.
Just don't expect them to still be rooted.
Source: http://forum.xda-developers.com/showthread.php?t=1184290
Ophois said:
Sprint changed their service thing, They will service rooted phones.
Click to expand...
Click to collapse
Unfortunately everyone's experience varies based on the store...even since the policy change.
Since unrooting takes only a few minutes its worth doing.
towncop1978 said:
I believe they broke off because I feel the plug move within the port itself...
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
The port will move reguardless of which condition your port is in. The only way to know for sure is to open up the phone. Which a sprint repair center will do for free for you since you have tep.
Sent from my PC36100 using XDA Premium App
When I had my evo I had the same problem I called it in and had them send me one.
Sent from my Nexus S 4G using XDA Premium App
I returned 2 phones to a repair center and all I did was flash a rooted stock rom and they replaced two phones due to a charging port no questions asked
My charging port broke, unfortunately my battery was so low I couldn't unroot. Luckily the guy at the sprint store was nice enough to work with me on it anyway and replaced free. He said that they weren't supposed to repair rooted HTC phones (for whatever reason). So hope that you're able to unroot and avoid the hassle.
My charging port also broke. So I took it to my local sprint store and they told me to return it to stock condition and come back. So I hopped on xda and downloaded a couple of things and unrooted it right in front of him on the spot.
I suspected the guy behind the counter didn't mind too much since he was showing me his rooted EVO running CM7. I should have my new phone in a couple of days.
Sent from my PC36100 using XDA App

Buying a N4 from craigslist

I think I found an old guy who does not want his N4. Can I pull my att sim card from straight talk and put it in the n4?
What other things should I look for before I make the purchase from someone who has had experience with this device? I am coming from the note 1.
Thank you for any help!
Sent from my SAMSUNG-SGH-I717 using xda premium
You may need to create the APN, but the phone is Sim unlocked.
Look for scratches, cracks, touchscreen unresponsiveness, earpiece crackle (some is OK. Just make sure it isn't unbearable), dead pixels and yellow spots on the screen.
estallings15 said:
You may need to create the APN, but the phone is Sim unlocked.
Look for scratches, cracks, touchscreen unresponsiveness, earpiece crackle (some is OK. Just make sure it isn't unbearable), dead pixels and yellow spots on the screen.
Click to expand...
Click to collapse
Cosmetic stuff yea but dead pixel I wouldn't of thought off. Are there any common problems with this device?
APN is good I would of forgot that. I carry my settings for that all the time cause I am constantly flashing stuff. Thanks for your response.
Sent from my SAMSUNG-SGH-I717 using xda premium
Kinz1980 said:
I think I found an old guy who does not want his N4. Can I pull my att sim card from straight talk and put it in the n4?
What other things should I look for before I make the purchase from someone who has had experience with this device? I am coming from the note 1.
Thank you for any help!
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Just curious what you consider an "old guy"?
Kinz1980 said:
Cosmetic stuff yea but dead pixel I wouldn't of thought off. Are there any common problems with this device?
APN is good I would of forgot that. I carry my settings for that all the time cause I am constantly flashing stuff. Thanks for your response.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Common problems are light bleed, speaker crackle, dead pixels, banding on the display, and yellow spots under the screen. Did I miss anything anyone?
grubbster said:
Just curious what you consider an "old guy"?
Click to expand...
Click to collapse
Lol I was not trying to offend anyone.
I was stereotyping him because he said his wife had to order the phone online for him and that kind of phone wasn't for him. I am guessing it might of been his first smart phone. He is selling a 16 gig for 300 bucks and he used it one day.
He wanted the money to get a iphone:banghead:
I need a new phone cause I think my note 1 has about had it. So it could potentially could be a good timing thing.
Sent from my SAMSUNG-SGH-I717 using xda premium
estallings15 said:
Common problems are light bleed, speaker crackle, dead pixels, banding on the display, and yellow spots under the screen. Did I miss anything anyone?
Click to expand...
Click to collapse
Could you explain the light bleed a bit more?
Sent from my SAMSUNG-SGH-I717 using xda premium
Kinz1980 said:
Could you explain the light bleed a bit more?
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
It's an unevenness in the way the backlight lights up the screen. You'll see brighter spots around the edges. Some say it's the type of screen. It's not something I've ever looked for or noticed. It doesn't bother a lot of people, but perfectionists let it get to them.
make sure its not blacklisted..yes google can and had blocked the n4..
Sent from my Nexus 4 using xda app-developers app
pak-stars said:
make sure its not blacklisted..yes google can and had blocked the n4..
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Wow didn't know that. How do check something like that?
Sent from my SAMSUNG-SGH-I717 using xda premium
Kinz1980 said:
Wow didn't know that. How do check something like that?
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
For an extra $50 bucks and shipping you can get a brand new one and not risk buying one with an issue.
xda6969 said:
For an extra $50 bucks and shipping you can get a brand new one and not risk buying one with an issue.
Click to expand...
Click to collapse
50 bucks plus shipping is a lot of money to me.
Sent from my SAMSUNG-SGH-I717 using xda premium
When you get to him. Ask him if you can call Google and get the warranty transferred over to you. At the same time ask google if it has been blacklisted. If he does not agree, don't buy it.

AT&T warranty

So today I was stupid, set my phone down, and it fell through the crack of the bench -.-. I will pay for it, but can AT&T fix it or should I contact Samsung? Ugh
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delete
wttisme said:
What happened to it, cracked screen? You could call up AT&T and see what they could do for you. I know the insurance deductible is $200. Not sure what Samsung would charge.
Click to expand...
Click to collapse
This sounds silly, but yes it did crack but only on the button like it isn't really noticeable from afar, but this kind of thing bothers me unfortunately.
HiTideBlastoise said:
So today I was stupid, set my phone down, and it fell through the crack of the bench -.-. I will pay for it, but can AT&T fix it or should I contact Samsung? Ugh
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
ATT warranty doesn't cover accidental. If you have insurance contact assurion at phoneclaim.com and the deductible is $200. Samsung will have you send it in and assess the damage, call you with a quote, fix it in about 5-7 days and send it back. Don't know the price though.
Thanks, does any one know how much Samsung would charge
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HiTideBlastoise said:
Thanks, does any one know how much Samsung would charge
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Click to expand...
Click to collapse
Also, if it is possible, I know the phone is new, is there an other repair service available? Thanks for everyone's help!
So today I called Samsung and it costs 169.99 to get fixed. I called another repair service(MobileTechVideos) and once repairing the glass becomes available it will be 100.00, I know for sure it is the glass because the touch screen is fine and the scratch/crack is more unfeelable.
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Got scammed with a fake Galaxy Note 8.0 . Buyers beware...

So I tried to save some money by buying a Galaxy Note 8.0 online through Alibaba.com and boy did I screw myself. I should of just bought one here in USA or one from a reputable seller. They said it was original before I bought and of course I trusted them but WOW. It doesn't even have an S-Pen that's how fake this thing is.lol... So after messing with it and started downloading games it's not bad but with no S-Pen I think the Galaxy Tab would of been better geez...lol... What's make this even worse is that I did a factory reset and now my wifi ain't working. So now I'm screwed big time. I'm not much of a cell tech but I sure wish I could at least root it and have a different room so i can be at least a little happy with it. Can anyone help and send me a link where I can start. Any help would be much appreciated. Here's some pictures for those that have one so you can see the difference. You can't really tell but it's a knock off alright. Now I enclosed a picture of the build and it looks like it's rooted so if it is can I just load clockwork and install roms? Thanks again friends.
MR.MEMORYLANE said:
So I tried to save some money by buying a Galaxy Note 8.0 online through Alibaba.com and boy did I screw myself. I should of just bought one here in USA or one from a reputable seller. They said it was original before I bought and of course I trusted them but WOW. It doesn't even have an S-Pen that's how fake this thing is.lol... So after messing with it and started downloading games it's not bad but with no S-Pen I think the Galaxy Tab would of been better geez...lol... What's make this even worse is that I did a factory reset and now my wifi ain't working. So now I'm screwed big time. I'm not much of a cell tech but I sure wish I could at least root it and have a different room so i can be at least a little happy with it. Can anyone help and send me a link where I can start. Any help would be much appreciated. Here's some pictures for those that have one so you can see the difference. You can't really tell but it's a knock off alright. Now I enclosed a picture of the build and it looks like it's rooted so if it is can I just load clockwork and install roms? Thanks again friends.
Click to expand...
Click to collapse
What's inside? Hardware? CPU, ram, etc.
The original model number is GT-N5100 but your number is WN-5100. I think it fake...
Sent from my GT-N5100 using XDA Premium 4 mobile app
I don't think it's fake. I KNOW IT'S FAKE. No doubt about it...
Sent from my GT-N5100 using xda app-developers app
eiril_77 said:
The original model number is GT-N5100 but your number is WN-5100. I think it fake...
Sent from my GT-N5100 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
lol ..... a really good clone though. At least has a quad core inside?
I don't know how to check. Is there a way I can check on the phone like in settings to see the hardware it has..
Sent from my GT-N5100 using xda app-developers app
looks like this...
http://uae.souq.com/ae-en/vipad-510...re-android-4-1-4gb-dual-hd-cameras-6257738/i/
MR.MEMORYLANE said:
I don't know how to check. Is there a way I can check on the phone like in settings to see the hardware it has..
Sent from my GT-N5100 using xda app-developers app
Click to expand...
Click to collapse
Try cpuid to identify all the componentos on the fake Note
Why can't you return it? Or dispute the card charges with your bank?
Because the company in China guaranteed me it was Original Samsung and it wasn't. They said to return it for refund but what I'm going to pay to return from USA to China and to imagine that they keep it and not return my money. I'll just sell it local...
Sent from my GT-N5100 using xda app-developers app
sdmark said:
looks like this...
http://uae.souq.com/ae-en/vipad-510...re-android-4-1-4gb-dual-hd-cameras-6257738/i/
Click to expand...
Click to collapse
Here you go friend...
Sent from my WN-5100 using xda app-developers app
I just added the tech specs. By looking at this does this look like its rooted?
Sent from my WN-5100 using xda app-developers app
MR.MEMORYLANE said:
Because the company in China guaranteed me it was Original Samsung and it wasn't. They said to return it for refund but what I'm going to pay to return from USA to China and to imagine that they keep it and not return my money. I'll just sell it local...
Click to expand...
Click to collapse
What you've described is fraud. You are not responsible for shipping charges when there has been material misrepresentation. I don't know what bank you use, but my bank would have those charges reversed in a heartbeat.
afblangley said:
What you've described is fraud. You are not responsible for shipping charges when there has been material misrepresentation. I don't know what bank you use, but my bank would have those charges reversed in a heartbeat.
Click to expand...
Click to collapse
Okay thanks I'll look into that
Sent from my GT-N5100 using xda app-developers app
I'm curious, how much did they burn you for?
Sent from my GT-N5110 using Tapatalk 4
I returned a tmobile hotspot that didnt work to a Chinese company on ebay. They kept my money and ebay and papal was no help whatsoever. So your suspicions may be right.
MR.MEMORYLANE said:
Because the company in China guaranteed me it was Original Samsung and it wasn't. They said to return it for refund but what I'm going to pay to return from USA to China and to imagine that they keep it and not return my money. I'll just sell it local...
Sent from my GT-N5100 using xda app-developers app
Click to expand...
Click to collapse
life is better with r00t
cruise350 said:
I'm curious, how much did they burn you for?
Sent from my GT-N5110 using Tapatalk 4
Click to expand...
Click to collapse
They burned me for 350 USD. I'm complaining and I won't stop even if nothing gets resolved. I told the seller I don't trust them for a refund after they lied about their "supposedly original" product. So they said they will refund me 200 and after I receive it, then to send it to them for a full refund but I'm trying to go for full refund if I can....
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
kenhicg said:
I returned a tmobile hotspot that didnt work to a Chinese company on ebay. They kept my money and ebay and papal was no help whatsoever. So your suspicions may be right.
life is better with r00t
Click to expand...
Click to collapse
I know bro I ain't going to take more of a loss than what I am already in...
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
I've seen fake ones but damn they did a good job on this one. I'll post more pictures soon.
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
By looking at these pictures. Can anyone tell me if this is already rooted?

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