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Hi guys,
I'm just a little curious. I've been lurking over the Xperia for a very long time now (ever since it was announced). I've read that people are having cracks all over the phone, even from people who have had the phones for as long as 3 months.
Why do people still purchase the phone knowing that the problem exists? Why blindly fork over so much money?
Oh, and by no means am I a trying to start a war or anything, I'm just curious. I've really been wanting to get this phone for such a long time now, and I'm really rather disappointed that Xperia's build quality is just crap.
What are your thoughts?
Cheers.
dude, there is a thread started by me.
In tat i say taht i threw my phone in a fit of rage, and it bounced off the floor, and hit two walls before falling down again. and alas, the slider is loose, but i can get it fixed. Other than that, no cracks, no broken lcd, no nothing.
And by the way, mine is a 08w44, this is the production batch everyone's having trouble with. So if my phone can come out with flying colours outta the torture i put it thro, i would say the build quality is good overall.
well it depends on what "crap" for you means, for your standards for a phone. But generally I would say people look these into a phone but not limited to:
1. Feature
2. Design
3. Advantages
4. Price
as for me I bought the phone not knowing the crack until 2 days that the phone is already with me and I'm looking at this forum for apps and custom stuff. You may consider things that Xperia can upset you but by far, its still the king of the hill.
with a few disappointments though, I still love the phone, and starting to hate the service.
The ones having problems with the phone are the ones that complain.
That's normal.
The ones without problems have no need not complain.
So don't think that a thread where all the cracks unite is representative for the whole series. Even a fraction of users have these cracks. Of course, that's still too many, but there is no need to be afraid of buying this phone because of this issue. The chance to get of a faulty one is very low.
Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there
gtrab said:
Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there
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Click to collapse
A cracked xperia X1 is a far better option than a cracked iphone 3g... (every batch of them seems to crack, same as their mac books)
Guys,
Thank you for your replies so far. I apologize, I guess I was wrong to be quick about assuming that a lot of Xperias have these problems. I still wish to get this phone, and have been bidding my time, hoping that the quality control will get better over time (perhaps HTC will change the materials or something).
Right now, I was wondering, are the cracks specific to colors (Black vs Silver)? Or are there issues on both colors anyway?
Also, which product batches are affected by this issue?
The problem is, if I purchase a gray market phone, say, from Amazon or something, and there is no warranty on it, and I do get a crack, how can I go about repairing the chasis?
Cheers.
Looking at the crack thread, it would seem that cracks were more common in the silver models.
throw mine on the floor yesterday and some1 accidently stepped on it. looks as new as when i bought it. and no problem at all.
Well
Looking at the cracks and their positioning it seems to me that the cracks seems to be due to a weak point in the design and some people just manage to break them. The one near the stylus I'm guessing happens because people are pulling it out at an angle and putting stress on the body, instead of taking it easy.
The one inside, by battery seems to be that theyre getting a "bending" force applied to them, back pockets anyone? sitting on them? Anyway, had mine a week, seems ok, dropped it a few times,no problems, got a crystal case on it now too for Xtra protection.
Will see how it goes after a while, but to be honest, if it does crack etc, i'm sure the provider would have to replace it?
Guys,
Well, if I buy it from Amazon, it comes with no warranty and it is an unlocked phone.
I also disagree that the price of X1a is the same as X1i. The reduced video capabilities should have affected X1a's pricing (which is why I am not even considering SonyStyleUSA).
Cheers.
gtrab said:
Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there
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Click to collapse
Whoa, I'd love to have one of your phone. Though without the crack in my case, I still liked my phone. By the way, since you got three phone I was wondering, when I borrowed my cousin's black Xperia, the arc slider seem just a little oo shaky compared to mine, hers rebounds a bit when sliding in and out. mine doesn't .Don't you notice any differences in your X1s?
PoisonWolf said:
Guys,
Well, if I buy it from Amazon, it comes with no warranty and it is an unlocked phone.
I also disagree that the price of X1a is the same as X1i. The reduced video capabilities should have affected X1a's pricing (which is why I am not even considering SonyStyleUSA).
Cheers.
Click to expand...
Click to collapse
I don't know the laws in your country, but as far as I know, when you buy a new phone you always have warranty from the manufacturer as long as you have an invoice (bill?) for it.
Of course, you will have no provider where you can go, but sonyericsson itself has to be responsible.
As you may have read before, I was really complaining because of the poor voicecall quality, screen alignment with the plastic cover and many other flaws. I have replaced my device twice and got each time a different problem. I decided not to give up...
Today, I got my 4th HD2 and the earpiece problem is GONE!!
The first thing I did was to have a look at the screen. It is perfectly flush/aligned with the cover. It used to be either deeper somewhere at the corners or higher.
The problem with the light sensor doesn't exist anymore and after more than 12 hours of extensive testing, I can say I don't have any problem with machine anymore. Finally a flawless HD2.
One thing I've noticed ( because I'm used to register all my devices the 1st day I buy it ) that the serial number is almost the same as the 1st device having too many problems, the difference is like 372 only and the 4th HD2 is even older than all the previous handsets ( Manufacture date: 2nd of Nov. 2009 )
I believe that this is not a problem with some specific affected batches. IMHO, it is random...
Hope that helped
I didn't follow your previous thread. Do you have a summary on the problems you encountered and may I ask how you proceeded with your reclamation? Was it directly with HTC or through your vendor?
I also notice that my screen isn't perfectly aligned with the cover, it's a bit of gap to the top right, whereas on the top left i don't feel any gap. This doesn't kill me but if there are handsets that are perfectly made, I want one when I'm paying this much money. I also encounter sparkling sounds when talking, specially when using the speaker.
umiss said:
I didn't follow your previous thread. Do you have a summary on the problems you encountered and may I ask how you proceeded with your reclamation? Was it directly with HTC or through your vendor?
I also notice that my screen isn't perfectly aligned with the cover, it's a bit of gap to the top right, whereas on the top left i don't feel any gap. This doesn't kill me but if there are handsets that are perfectly made, I want one when I'm paying this much money. I also encounter sparkling sounds when talking, specially when using the speaker.
Click to expand...
Click to collapse
Actually I was forced to sell the devices because they refused to consider the problems as well known... I lost around 100 Euros but got a good device after all... you know we all like perfectionism
Some of the problems like I mentioned :
-The screen not correctly aligned with the plastic cover
-Crackling and noisy earpiece when making voicecalls
-Very loose hardware keys and buttons. They are not rock solid now but way better
-Light sensor behavior was somehow weird. Doesn't always work, dont ask me why
- Screen jitters like the ones posted on youtube.
you can also have a look here : http://forum.xda-developers.com/showthread.php?t=590425
Cheers
Xeon said:
The first thing I did was to have a look at the screen. It is perfectly flush/aligned with the cover. It used to be either deeper somewhere at the corners or higher.
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Yes, so as to be perfectly aligned after applying the screen protector. I installed mine two days ago and now the screen is perfectly aligned.
thehawkCB said:
Yes, so as to be perfectly aligned after applying the screen protector. I installed mine two days ago and now the screen is perfectly aligned.
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It's a glass screen, no protector is required. Most HD2 screens are flush with the rubber/plastic sides - there isn't a recess, I would say the ones that aren't flush are manufacturing defects.
I've had 2 HD2s so far and both have the earpiece issue. The 2nd had what felt like poor fitting keys initially, but over the week I've had the phone they've bedded in nicely and now have perfect feel.
I'm just going to put up with the earpiece quality for now, it's not perfect but I'm sure future ROMs will reduce the volume which should be a good start.
Ah Im glad you finally got one that works for you
Hope you enjoy it
Im loving mine Im not as much as a noob as I was when I first posted a month or so ago, where I got flamed
I think I only have the two following problems:
-The screen not correctly aligned with the plastic cover
-Crackling and noisy earpiece when making voicecalls
The buttons are a bit loose but I didn't even notice that before someone else told me about it.
But I totally agree with you, I'm also a perfectionist, but I doubt I'll make any effort beyond contacting the support and see what happens. Specially the bad sound quality.
Oh well, I'm glad you finally found a nice piece. Take care of it now, don't drop it or scratch it
Ah you managed getting another one
Good luck with it! Treat it carefully
Xeon said:
( Manufacture date: 2nd of Nov. 2009 )
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How did you get the information about the manufacture date of your device?
It would be really interessting for me to, when my device was builded.
Thank you in advance!
Xeon,
You seem to have gone through quite a few devices so, if you don't mind me asking, does your device have a rattle in the head of the device. I have got replies from quite a few people saying it is normal, but a few also don't have it. It's really starting to annoy me, I thought I'd live with it, but not sure I can now. Shaking the device hardly makes a sound, however, tapping it lightly near the camera gives me a big rattle.
Thanks in advance
My phone has a rattle toward the head area, and upon close examination, it appears to come from the camera at the top ofthe phone.
Since our phone doesn't havevs fixed focus lens, I'm assuming the rattle noise isthe autofocus mechanism.Therefore the noise is perfectly normal in my opinion.
Actually i think you are a bit too paranoic. That's fine, was same with me when I bought it and I think with everyone else. This feeling comes away after 1-2 months of actually using the phone rather than staring at it as at faberge egg from 2cm away everyday to find a scratch or a piece of dustd
p.s. - hardware keys are made that way for a reason and every hd2 has them the same way
NO actually mine doesnt ratltle but I discovered I got a faulty screen with the 4th device... shaking screen/cardio/untyped keys... the screen starts acting weird sometimes. IMO the last device is the worst as the noise problem during phone conversation wasn't solved and the distortion is so much annoying....
**** HTC, I am sorry to say it but nothing more to be expected from a device Made in Taiwan...
That's my last device, mark my words.
Xeon said:
**** HTC, I am sorry to say it but nothing more to be expected from a device Made in Taiwan...
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You know where the iPhone is made, do you? And besides the iPhone, pretty much every electronic device you're using...
[sarcastic] You're really lucky man! [/sarcastic]
My first HTC HD2 got broken and I've changed it, bought another HTC HD2.
Noticed that its build quality is really excellent compared to my old HD2 (that was one of the first produced), I've only had some weird problems with the touchscreen like yours, but I've solved it pressing it in the four HD2 angles: now the screen is more IN the device housing in the top right angle, but all of my digitizer problems are now solved.
Now my HTC HD2 is perfect.
Try with that.
Ouh, and remember that the noise in conversation can be a ROM problem!
Mine had too, but updating to the newer TMOUS radios I don't have it anymore!
Just software/network problems
And.. don't be paranoic, the PERFECT thing doesn't exist (talking of the rattle..)!
freyberry said:
You know where the iPhone is made, do you? And besides the iPhone, pretty much every electronic device you're using...
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Click to collapse
OK Apple is robbing people and HTC is following.. thank you.
And no.. Nokia is made in Finland and some other European countries including Germany. You can guess that by looking at the serial number that's why you get what you pay for...
Sony low end laptops are made in china but high end ones are made in Japan like the S/Z/T series... You see, you pay for a top notch device that much of money expecting it to be almost fault free. With HTC you never know, it's all about luck.
It makes me laugh reading how many people here got a faulty handset. When someone states a problem experienced with his heaset, the first answer is " seems you got a faulty device"
For god's sake a fault should not affect more than 0.5% of the devices.. but with HTC, it's like a feature; each client gets a different problem with the hardware. I can't tolerate the polls results.. Like the one with Weird touch screen behavior and issues. More than 55% have a buggy screen.. I know that it's not a case study nor a realistic accurate interpretation but it gives you a clear idea about what's going on.
I swear on my mother's life that this device( including all the previous 3 ) has the worst call quality a handset could produce. Believe me everytime I make/get a call I start blaspheming. I burned more than 1000$ on this device but thanks I took the lesson.
I still have my HD which is almost flawless compared to this product but slow as hell.
Don't mention iphone and apple things as I'm not apple fan-boy
Well, reasoning is obviously no strength of yours. Sad.
Xeon said:
I can't tolerate the polls results.. Like the one with Weird touch screen behavior and issues. More than 55% have a buggy screen.. I know that it's not a case study nor a realistic accurate interpretation but it gives you a clear idea about what's going on.
Click to expand...
Click to collapse
55% of people looking for answers to a buggy screen have a buggy screen, , , hold the press!
I'd wager most people in a petrol station have a low fuel problem. hehe
samsamuel said:
55% of people looking for answers to a buggy screen have a buggy screen, , , hold the press!
I'd wager most people in a petrol station have a low fuel problem. hehe
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This is not a repair center thus not a fuel station, its a poll where anybody looking for applications/tweaks/discussion participates so your " joke" is irrelevant
I'm sure many of us have gone through countless returns, replacements, and refunds, with Samsung's range of Galaxy smartphones, believing that our phones were defective as a result of absurd manufacturing anomalies and quality control problems. Though, we are not Samsung factory workers, it appears Samsung has given us some labor. Obviously spending $700+ on a phone is not little. However, according to Samsung, everything I am about to disclose is normal. To alleviate the hassle of dealing with a company that has a pretty poor track-record when it comes to quality control; I would strongly advise not to return your Note 2 to the service center or store for the following reasons,
I have listed common problems some of us have come across; along with are some Do-It-Yourself Tips and Tricks to resolve these minute problems.
Squeaky back cover?
- Ensure all sides of the back cover have clipped in properly; there should be no gaps, the fitting should be seamless
- If that doesn't resolve the squeaking, replace the back cover with a new one (cheap plastic tends to expand)
- Try not to remove and install the back cover over and over again, as that will eventually weaken the plastic clippings on the back cover
Light leaking on sides of home button?
- The home button has plagued Samsung for the past couple of years. But don't worry, your home button is not defective.
- The button is not uniformly seated properly, that explains. As a matter of fact, your home button should be flushed, not elevated above the display. To check if your button has light leakage, go into a dark room, angle your phone while the capacitive lights are on, and verify light leakage in the home button area.
- Solution: Place a piece of tape over the whole button, ensure that the tape is placed beyond the edges and sides of the home button. The tape will help keep the button seated properly and flushed, equally on both sides. Now as long as you massage and use the home button a few times a day, and remove the tape after a couple of weeks, the light will no longer protrude through the sides of the home button.
Black specks / Bezel Chrome Finish production errors?
- A lot of you may not be noticing this; only if you orient your phone at a particular angle, you may notice the chrome paint color inconsistency on the bezel (the chrome paint job was not done properly), black specks will show to some degree; now if it bothers you so much, put a case on. There is nothing you can do about it; all Note 2's have this quality control problem one way or the other.
- You don't have to worry if the metallic painting is not done properly behind the phone, as the back cover will conceal it.
Loose Volume Rocker control buttons / Power button?
- As long as you feel the button feedback and hear the button press on both volume and power keys, but feel that the buttons are loose, use a case, or massaging the buttons for a little while will help.
AMOLED Display Issues?
- Refer to the following thread, http://forum.xda-developers.com/showthread.php?t=2108073
I will update this thread if I can think any more things to look out for when buying a Note 2. If you have any suggestions share them in this thread. Hopefully, someday, this thread can have a sticky.
Hope this helps, enjoy your phone!
This thread applies to International Note 2 and U.S. Carrier Variants.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
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Any additional solutions will be posted here.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
---
Many have spotted small gaps between the bezel and the glass of the display. I have cross-checked with over '12' Note 2 pieces across several stores, and they all have this gap in various areas, (i.e. top of the unit, bottom of the unit, and near the power / volume controls).
Secondly, although I could not find this on my T-Mobile Note 2 (I even used a magnifying glass to confirm), some of you may have noticed that the bezel is NOT 100% molded. If you inspect closely, you will notice a joint at which it appears your bezel is cracked, but is not. You might find this disappointing, but according to Samsung standards, the joint appearance is completely normal. Some joints (meeting of both sides of the bezel) will be very prominent, and some will not (in the case of mine).
Unfortunately, Samsung does not have consistent quality control with their devices, and you will definitely spot manufacturing variations, but don't be alarmed.
You should really consider these variations as consistent according to Samsung's quality control.
---
Visiting the squeaking back cover again, this sometimes also occurs when the end-user forcefully removed the back-cover by chance. Treat your Note 2 with care.
However, some back-covers are indeed cheaply Made by Samsung, and the clippings are not always made consistently; therefore, you will see different results from unit to unit.
---
An XDA user had asked me if the Grey Note 2's are most affected,
I've seen over a dozen Note 2's and 'Grey appears is most affected." However, it is difficult to confirm because very few stores have the White Note 2 on display in my area. One store did have '2' White Note 2's for demonstration pieces, and I felt they were manufactured through better quality standards than the Grey Note 2.
However, the White Note 2's do indeed have the gap on top of the unit (very noticeable), and I felt like the White units heat up quite fast compared to Grey. The home button on the White Note 2 is not that recessed (feels quite elevated) compared to the Grey Note 2. The light on the capacitive buttons on the White Note 2 bleed very noticeable compared to the Grey.
Hey! One question! Just recieved my note 2 the other day - and I've found some sort of strange thing happening on the top right of the glass of the screen. It seems like there is this really tiny gap between the screen and the body.
Its almost as the screen is just the tad bit tiny on the upper right side! Is this something I should send my phone in for?
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Everything you've listed is a reason to return the phone.
When paying this kind of money no matter what the imperfection is , it is unacceptable.
Would you keep a car with these imperfections. NO. why? Because is more expensive?
It does not matter. This phone for me is like buying an Aston Martin and accept it with manufacturing flaws. NEVER.
Sent from my GT-N7100 using xda premium
No device is perfect; unfortunately, Samsung's quality control is sub-par to Apple's; Plastic, that's all. There is no reason for you to return your phone for the above reasons, especially because you might get something worse in return.
What you are describing with the glass, is something you to show us by posting a picture.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
There is nothing you can do about the above. If that makes you uncomfortable, I suggest buying a different phone model from a different company like LG and Apple.
Do post pictures to show us what you are seeing.
Cheers
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
bushako said:
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
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Click to collapse
Funny observation about the Note 2 bezel is that Apple fan-boys will probably think Samsung copied Apple with its bezel chrome-finish quality control paint issue (that too on a black / titanium grey model, similar to Apple's Black model), lol. Apple says, their iPhone 5 paint issue is normal; Samsung probably considers it the same. That's why I listed a solution in my 1st post, - Cheers.
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
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Click to collapse
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
bushako said:
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
Click to expand...
Click to collapse
As for the back cover...I took off the back cover, tried and it still creaks. It must be from the housing frame. Checked my friends Tab 10.1 and its even worse. I think with the combo of size and plastic makes it bound to flex easily. Either way it doesnt really annoy me much. But I sure hope Sammy steps up its game with build quality in future releases in comparison to HTC and Sony.
Sent from the Rabbit Hole
I have none of the issues above aside from a slight screen uniformity issue seen on grey colors, everything else is great. Wish they would really up the quality control on the next generation screens.. at least is its miles better this time compared to the Galaxy S2 and Note 1.
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
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Click to collapse
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
brusyev said:
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
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Click to collapse
Updated Post # 2
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
winlinmac001 said:
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
Click to expand...
Click to collapse
I know what you mean. On one of the phones I had, the silver finish was partially coming off. It's hard to explain but it looked like the coating was too thick on one side and didn't stick on the other, it could be easily scratched off with a nail.. I didn't want to take any chances with it since I was exchanging that unit. The truth is that majority of Note 2 phones have some sort of defect on them, some more than others and it just depends on the customers quality standards. You can tell my standards are pretty high, but you do not need to have a 20/20 vision to notice these defects. As I said earlier, if you feel that a phone with defects is worth $700 or more dollar's than it's your thing. I owned HTC N1 in the past and the quality of that device was much superior to Note 2. It's a shame that Samsung feels that it's customers should accept things as they are and continues the "defective" phone trend. I am still thinking whether I should keep my current (5th device) which has uneven black area around the LCD screen and has started lagging a times. This is something that even the case cannot cover. I have this week to make that decision as my 30 days will be up. I may just give up on Samsung completely but not without a fight. Writing a letter to the CEO...I wish there was a survey done on just how happy the customers are with Samsung's quality standards....Why not rename the this thread to something like "Your Note 2 is Defective? [Solutions To Common Quality Issues Found On Note 2]? I feel that the name of this thread is misleading....
---------- Post added at 02:32 AM ---------- Previous post was at 02:01 AM ----------
winlinmac001 said:
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
Click to expand...
Click to collapse
I hope for the same... My 30 days are almost up and I am trying to make a decision to take a refund or simply keep it...exchanging for another phone seems like a foolish idea as my next one may be in a worse shape... the sad truth is that there is nothing better on the market than Note 2 and I really like this phone....if not for the defects. Unlike you and many others, I like to keep my devices for two or three years before upgrading...I guess this is why I feel that this is a big thing for me....staring at a defective phone for the next several years if you know what I mean....
winlinmac001 said:
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
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By mura effect if you mean those lines/blotches seen on dark/black colors, I have none.
I wanted to exchange my unit but I considered that I might get a unit with far worse problem, I rarely see the uniformity issue on greys its usually visible only when i press the menu button on the home screen. I'll probably have my display replaced at around 9 months from now. Really pleased with the display so far as compared to my previous devices.
Even if you don't have the lines / blotches, the Mura still exists, you just can't distinguish them as they are in the form of stains this time (takes up most of the display; explains why blacks are blacker in a dark setting compared to the S2 and Note 1); these panels are not embedded with the technology from Ignis Innovation.
How many of you have had any issues with the device having scratches out of the box, or things like uneven/bad screen or speaker fit?
In fact, lets do any issues at all with the device.
I only had one M8 in my hands in the shop here in Austria and the bottom left edge had the fit problem which was very noticeable.
Also, I noticed that "rainbowing" when pressing the screen a little (anywhere).
Damn forgot multiple choice..
Shebee said:
How many of you have had any issues with the device having scratches out of the box, or things like uneven/bad screen or speaker fit?
In fact, lets do any issues at all with the device.
I only had one M8 in my hands in the shop here in Austria and the bottom left edge had the fit problem which was very noticeable.
Also, I noticed that "rainbowing" when pressing the screen a little (anywhere).
Click to expand...
Click to collapse
There is already a thread for this http://forum.xda-developers.com/showthread.php?t=2694656 Discuss in there
BerndM14 said:
There is already a thread for this http://forum.xda-developers.com/showthread.php?t=2694656 Discuss in there
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Click to collapse
Yes but naturally mostly people with problems post there, there is no poll.
I want to know if there really are so many "defective" units among this forum.
Shebee said:
Yes but naturally mostly people with problems post there, there is no poll.
I want to know if there really are so many "defective" units among this forum.
Click to expand...
Click to collapse
Ok, didn't see poll Oh well then. Either way no defects for me so far *touch wood*
I really like this phone, it's perfect for me, only thing I'm worried about is the camera, and obviously the quality concerns.
Thread closed,
Please remember forum rules and search for existing threads before posting. EG:
Build Quality Concerns
Ghost
Hello,
so as a user of Xperia Z2 I have my rights to complain. This phone is nothing but amazing when it comes to functionality but sucks at build quality. My phone has a gaps around the frame of the display. At top right there is a small gap, on bottom left and on the left of the phone. These places, especially the gap in left side of display, collect dust and other trash. Also the USB flap is popping off all the time dispite having been cleaned and replaced by polish warranty service, propably because the phone's frame has a little arch in there. Also back of the phone had a bit of a move. It has been replaced by afore mentioned service and it does not sqeak anymore when pressed but the top of frame of the phone has been scratched in the process.
So my experience with service has been quite bad. They did replace back and USB flap(so they say but taking into the account it has had dust on silicon seal when I received it I am not so sure) but it left a scar on the phone. So the flap is popping off anyway, making phone not waterproof and annoying.
Now I would like to point out that I use magnetic charger so the port has not been opened too many times actually. Also sending the phone off for repair is not an option now because it will take them another 3 weeks time to repair it.
To be honest I wrote this to scare off some potential Sony buyers because build quality simply is not too good or at least make them check their new phones thoroughly and return if they are flawed.
HugePotato said:
Hello,
so as a user of Xperia Z2 I have my rights to complain. This phone is nothing but amazing when it comes to functionality but sucks at build quality. My phone has a gaps around the frame of the display. At top right there is a small gap, on bottom left and on the left of the phone. These places, especially the gap in left side of display, collect dust and other trash. Also the USB flap is popping off all the time dispite having been cleaned and replaced by polish warranty service, propably because the phone's frame has a little arch in there. Also back of the phone had a bit of a move. It has been replaced by afore mentioned service and it does not sqeak anymore when pressed but the top of frame of the phone has been scratched in the process.
So my experience with service has been quite bad. They did replace back and USB flap(so they say but taking into the account it has had dust on silicon seal when I received it I am not so sure) but it left a scar on the phone. So the flap is popping off anyway, making phone not waterproof and annoying.
Now I would like to point out that I use magnetic charger so the port has not been opened too many times actually. Also sending the phone off for repair is not an option now because it will take them another 3 weeks time to repair it.
To be honest I wrote this to scare off some potential Sony buyers because build quality simply is not too good or at least make them check their new phones thoroughly and return if they are flawed.
Click to expand...
Click to collapse
Sorry for this bro
My xperia z2 i buy in Brazil,is perfectly build,no gaps no flaps coming out,i buy in pré order,i might be Lucky,ask for a total replacement if you have warranty, it might help
Got no buildproblems with my z2 that was bought back in September, but there could be some z2 with build quality issues as indicated by the op
you could post your problem here - http://forum.xda-developers.com/showthread.php?t=2744197 + telling your batch number. If people from the service made any damage to your phone you have to complain about it and ask for a new device since it was not your fault... its kinda late now i guess.
I myself have always used Samsung phone in the past until this year when I got the Z2 after many hours reading and watching reviews. Never once did a read or watch a bad review regarding the build quality of the Z2.
For me, the Z2 totally outshines my previous Samsung phones on the build quality site of things. It totally feels like a premium device to me.
I have similar issues as well. Flaps pop out repeatedly after cleaning and replacement. Had gaps in phone, which caused water damage...
Sent from my D6503 using XDA Free mobile app
Plain Water said:
I have similar issues as well. Flaps pop out repeatedly after cleaning and replacement. Had gaps in phone, which caused water damage...
Sent from my D6503 using XDA Free mobile app
Click to expand...
Click to collapse
One of the reasons that gaps open itself (if they are clear with no dust in it) is the pressure in the phone that is coused in situations for example like in your pocket and you run/bend.Thats why when you drop it to the ground the flaps are opening to release the pressure.The water test which is provided in the menu of the Z2 have the same way of working as well - pressure determinate that if the phone is sealed and ready for a swim when you bend it abit. :highfive:
my Z2 has gaps in the corners on both front and back side
can it be waterproof with the gaps?
HugePotato said:
Hello,
so as a user of Xperia Z2 I have my rights to complain. This phone is nothing but amazing when it comes to functionality but sucks at build quality. My phone has a gaps around the frame of the display. At top right there is a small gap, on bottom left and on the left of the phone. These places, especially the gap in left side of display, collect dust and other trash. Also the USB flap is popping off all the time dispite having been cleaned and replaced by polish warranty service, propably because the phone's frame has a little arch in there. Also back of the phone had a bit of a move. It has been replaced by afore mentioned service and it does not sqeak anymore when pressed but the top of frame of the phone has been scratched in the process.
So my experience with service has been quite bad. They did replace back and USB flap(so they say but taking into the account it has had dust on silicon seal when I received it I am not so sure) but it left a scar on the phone. So the flap is popping off anyway, making phone not waterproof and annoying.
Now I would like to point out that I use magnetic charger so the port has not been opened too many times actually. Also sending the phone off for repair is not an option now because it will take them another 3 weeks time to repair it.
To be honest I wrote this to scare off some potential Sony buyers because build quality simply is not too good or at least make them check their new phones thoroughly and return if they are flawed.
Click to expand...
Click to collapse
You just describe exactly what is happening with mine. Just the same issues.
Quite sad that Sony can't give you a well built phone for this price...To be honest after having Desire 816 for 3 weeks in the meantime as Sony was being serviced I started regretting that I didn't buy M8. It would be **** specwise compared to Sony but the build quality is just marvelous...Or wait for Z3. I think I could call myself Sony fan some time ago but now I am not so sure. Will have Z2 in mind when buying next phone in 1.5 year time.
Not trying to offend anyone but I believe that a great bunch of us XDA members are extremely anal about our devices.
Every device I've owned has had people complaining about the most minor of issues that no regular users ever hear of.
"MY PHONES CAMERA IS 0.01MM AWAY FROM BEING CENTRED, IS SONY FOR REAL, HOW COULD THEY DO THIS, BLAH BLAH"
I bought my Z2 being incredibly happy with the build quality and i still am.The metal/glass body is exceptional in terms of build quality. Compared to the plasticy build of the G3/other devices, our phone is amazing.
The issue is more of a quality control issue but the thing is that the "issues" we have are so very minor. The gaps form no actual issue, same with off centred camera (that i know of), the flaps popping off is an actual issue but i dont personally know anyone who has had this happen to them, only a few xda users. (Probably due to the constant opening for flashing purposes/other purposes)
Sending it back should fix it, and if it doesnt then send it back again.
Also, all phones have issues. Look on any other phone forum. Our phone is actually better off when compared to others in terms of quality control.
hi guys i want to buy this phone soon and i just wanted to check if the build quality issues i read about are real or not
1) do the flaps really pop up on their own? and if yes what has caused them to do so?is it a manufacturing error?
2) i read about some camera issues with not starting from lockscreen
3) some devices has reported that because of the size of the phone the device has suffered from cracks and niggles caused by the pressure while in pockets?
and please if u can give me your overall experience with the phone and should i buy it or not
p.s : i'm coming fro htc one m7 but the m8 is too expensive and i want to try sony now
thanks in advance to all
super-user2.3 said:
hi guys i want to buy this phone soon and i just wanted to check if the build quality issues i read about are real or not
1) do the flaps really pop up on their own? and if yes what has caused them to do so?is it a manufacturing error?
2) i read about some camera issues with not starting from lockscreen
3) some devices has reported that because of the size of the phone the device has suffered from cracks and niggles caused by the pressure while in pockets?
and please if u can give me your overall experience with the phone and should i buy it or not
p.s : i'm coming fro htc one m7 but the m8 is too expensive and i want to try sony now
thanks in advance to all
Click to expand...
Click to collapse
1. Not for me, most problems are there with early batches which are harder to comeby now
2. Camera seems to launch fine from lockscreen although a rather large delay
3. The self cracking issue i cant realy tell, my device undergoes my fat behind sitting on it also being extremly hot to cold, i left it in my freezer one time at -30 celcius for a hr and its fine
alb3rtt said:
"MY PHONES CAMERA IS 0.01MM AWAY FROM BEING CENTRED, IS SONY FOR REAL, HOW COULD THEY DO THIS, BLAH BLAH"
terms of quality control.
Click to expand...
Click to collapse
I agree with some of these issues arent realy issues
Ive had 4 Z2 replacements and i only had them replaced due to serious heating issues, large quantities of dead pixels and one if not both speakers being dead
Im happy with my off centre Camera and my dim led light and my single dead pixel
So Dear other users
If it doesnt affect your handling of the device its best to forget about it.
super-user2.3 said:
hi guys i want to buy this phone soon and i just wanted to check if the build quality issues i read about are real or not
1) do the flaps really pop up on their own? and if yes what has caused them to do so?is it a manufacturing error?
2) i read about some camera issues with not starting from lockscreen
3) some devices has reported that because of the size of the phone the device has suffered from cracks and niggles caused by the pressure while in pockets?
and please if u can give me your overall experience with the phone and should i buy it or not
p.s : i'm coming fro htc one m7 but the m8 is too expensive and i want to try sony now
thanks in advance to all
Click to expand...
Click to collapse
1. Not for me. Probably extreme use/excessive opening.
2. Nope. Perfect here.
3. Well i personally havent had this happen. I have dropped my phone onto concrete without a case while running from my pockets and its still perfect with literally only 1 small not noticble mark on the corner so i doubt itll crack from pressure in your pocket.
Go for the z2. Its a great phone imho.
---------- Post added at 12:30 AM ---------- Previous post was at 12:25 AM ----------
Envious_Data said:
I agree with some of these issues arent realy issues
Ive had 4 Z2 replacements and i only had them replaced due to serious heating issues, large quantities of dead pixels and one if not both speakers being dead
Im happy with my off centre Camera and my dim led light and my single dead pixel
So Dear other users
If it doesnt affect your handling of the device its best to forget about it.
Click to expand...
Click to collapse
4 Z2's?!?!? Holy sheet metal. Wow you are very unlucky. I personally have a 100% perfect no issues at all z2. If your current phone has issues, just keep returning it. I had 3 nexus 5's, all with various actual issues before i got a perfect one... then i water damaged it. Lmao
build quality issues can affect waterproofing?
maddboss said:
build quality issues can affect waterproofing?
Click to expand...
Click to collapse
headphone port, gaps and speaker grill problems can potentially hurt the devices water resistance ability
alb3rtt said:
The gaps form no actual issue, same with off centred camera (that i know of), the flaps popping off is an actual issue but i dont personally know anyone who has had this happen to them, only a few xda users. (Probably due to the constant opening for flashing purposes/other purposes)
Click to expand...
Click to collapse
Envious_Data said:
I agree with some of these issues arent realy issues
Ive had 4 Z2 replacements and i only had them replaced due to serious heating issues, large quantities of dead pixels and one if not both speakers being dead
Im happy with my off centre Camera and my dim led light and my single dead pixel
So Dear other users
If it doesnt affect your handling of the device its best to forget about it.
Click to expand...
Click to collapse
so you're sayin that gaps can't affect waterproofing?
maddboss said:
so you're sayin that gaps can't affect waterproofing?
Click to expand...
Click to collapse
Well the gaps and headphone port issues im not too sure realy.
Envious_Data said:
Well the gaps and headphone port issues im not too sure realy.
Click to expand...
Click to collapse
anyway I'll try it sometime but I'm a bit scared about the gaps
maddboss said:
so you're sayin that gaps can't affect waterproofing?
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Click to collapse
They dont. If you want to make sure that it is waterproof, go on the test if waterproof without water thread.