Database Users

Cracked S2 screen from a short drop. Depressed.

A really stupid story, and I am sure not that uncommon either. Was in the college cubicle this morning (adult college, English ex-pat learning Finnish) and some bright spark had set the automatic lights at something like 2-3 minutes. Cue darkness and yours truly having the bright idea (no joke intended) of grabbing my phone and using my bright-as-the-sun SAMOLED+ screen to regain composure in pitch darkness and reactivate the lights.
I accidentally dropped the phone from knee height (please, imagination not necessary) onto the tiled floor leaving me with a dim partial screen lightup and many many problems, especially as I use my phone heavily to help with my language course. AAAAAAGGG.
Well, this is definitely going to be a lesson to anyone who doesn't think it will happen to them (one more educated user down, many to go) and haven't invested in a bumper case or at least a silicone cover. The only recourse I am aware of is the screens from aliexpress.com which both cost approximately a 1/4 of what the phone is worth....unless anybody has any better sources they can share?
Before I debase myself further, I have to mention that I am a 35-yr old who moved country with his family and is currently on a government-sponsored language integration course, and is therefore on the equivalent of unemployment-level finances until at least August 2012 with books to buy and all that depressing stuff. My phone is my only real luxury at the moment (cry cry, etc) and has become a lifeline helping me improve my language skills to become employable again in a very skill-oriented country. In that respect it is more than worth its (albeit svelte) weight in gold to me.
Despite me not being an existing contributor here as such, not having accrued reputation and therefore not being seen as an investment, I plan to provide a screen replacement tutorial (laced with comments like "BUY A BUMPER CASE!") when I can afford to buy a new screen. In that respect, I have set up a "Donate To Me" button to the left in my profile chit:
<<<<<<<<<<
....which I hope people would be goodly enough to use anonymously to help ease my transition through my S2 limbo. Please understand that this is not invitation to deride me for my stupidity in not buying a case yet (practical lesson learnt already, believe me) or to comment on the validity of my request in what is to me a very troubling time.
I'll be ordering the new screen at the end of the week. This is the first picture of the intended tutorial:
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I am a fairly good photographer and document writer, if that is my one saving grace in this instance. The first wag to suggest I sell my camera or my PC gets the dogs set on them!
Source links for replacement screen assemblies:
http://www.aliexpress.com/store/905...ng-Galaxy-S-II-2-i9100-Super-AMOLED-Plus.html
http://www.aliexpress.com/store/905...-Flex-Cable-For-Samsung-Galaxy-S-2-i9100.html
My email is carldotmaltby.at.googlemaildotcom for donations. Even half a Euro here or there helps ease the sting.
If you can't be generous, please be nice.
Or in Finnish, "jos sä et voi olla antelias, ole silti kiltti".
In addition, if you live in Satakunta and need guitars/basses set up and/or repaired then I can do this for a very reasonable fee. I will also have plenty of woodland mushrooms for sale. I make a mean curry. I know far too much about Matsumoku-era Japanese Aria guitars. I can still remember most of my Sinclair Spectrum machine code. I helped to prove from geotechnical data that there is a continuous layer of impermeable clay below the Stratford Olympic Village site preventing migration of contaminants buried beneath the multi-million pound development thereon from leaching into sensitive waterways. I can calculate weight bearing and design roof trusses for lots and lots of snow. I ran 10km in a very slow 59m 52s once. I came second in an egg and spoon race when I was four. I invented one of the first network instant messaging systems in 1991 using BBC BASIC and various network hacks. I then implemented it in Winword. I know far too much about brasses. I have three points on my driving licence that I should have had removed seven years ago. I can't ice skate. If any of these skills or lack of are capitalisable to you, drop me a PM....!! Callers are standing by.

Gutted!!!
Do you not use some sort of case?
I use a great rubber one that in VERY close to the phone so doesn't even look like i use one!
Looks good and would save my phone if i ever dropped it

Ouch...
Many sympathies. And good luck learning Finnish, it's horribly tough. I gave up and learnerd Swedish instead from my Finnish ex - helluva lot easier.

@OneZeoN - I've never actually used a case before, and it is only recently (well, July 2010) when I bought my first large format screen phone. Before then They were semi-bricks like my Nokia 5800 Xpress Music which you'd need to stab with an icepick to damage. My original Galaxy S never failed either. I've always been very careful (or lucky).
I guess I fell for the svelte design and feather weight of the S2. It's a shame that form is taking more precedence over function in some kind of counter-productive race on thinnest-flattest-lightest-shiniest, as the walls of material physics are being hit hard. Shock-absorbancy doesn't marry well with thin and stiff as my S2 proves.
I'm going over whether to run a silicone skin or a proper bumper case. Given that every Euro counts at the moment (upcoming school books and my wife needs a nurse uniform "for school", woof) I'm a little worried that silicone might not provide the protection and assurance an expensive phone like an S2 really needs. As you say, more than likely better than no protection!
@B3311 - Finnish is unfeasibly hard. That said, it is very logical like German is. You can read Finnish straight from the page and even if you don't know the words or the sense of what you are reading, everything can be vocalised. The grammar is the problem, cramming that system into your head and then realising you haven't had time to absorb any vocab so you have nothing useful to say. I keep telling myself that two years of intensive language courses will pay off for the rest of my life. Swedish is easy, yes.

Does it affect the way your screen renders things or is it only on the gorilla glass?
My friend dropped his belt buckle on his LG Optimus 2X and cracked his gorilla glass but it still turns on and renders without problems. He sent it back to LG and got a replacement (only the glass) for $5 + $10 service fee.
Or maybe this can help?

Thanks for the link. My glass is immaculate and the crack is in the screen component mounted beneath the glass itself.
More than a little polishing required here!
<edit: apologies for the bad photo. snap decision and not set up fully hence the reflection!>

If you find a source for the bits, I would be pleased to hear about it.
My buddy's son did the same thing, but the display underneath is OK, but the glass is cracked. He now has my spare gel case, but needs to find a new glass.
Someone else, with an iPhone 4, told me his agent charged £180 to replace the glass when he did it.

The screen, glass and bezel seem to comprise one unit. I haven't taken my S2 apart any further than the rear plastic cover and bezel as I only really want to try this once I get around to replacing the screen for real. It seems it will be a "full body transplant" of all components and boards from the old damaged (well, killed) screen straight across to the new unit.
A full teardown is available here:
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-2-Teardown/5861/1
...and a little-too-quick-for-my-liking video on YouTube:
http://www.youtube.com/watch?v=QKztg1ra4-0
Most of this evening will be spent looking for sources. Amazon and "Ali Express" seem like the most likely sources, however I haven't even found suggestions here really. Has nobody broken their S2 yet, unlike me?
I'm marginally concerned about ordering from a random Chinese site, however since it likely won't come from anywhere else what can I do? X'D
Oh, and despite my apparent light-hearted posting I am still depressed. Levity in the face of gravity and all that.

"Disassembly" in pic slideshow.
http://www.youtube.com/watch?v=VYNy0ODQ26A

Has anybody had any experience with this company? Going to ask this in the accessories section also.
http://www.repairsuniverse.com/samsung-galaxy-s-i9000-lcd-touch-screen-digitizer-replacement.html

I sympathise with the OP. I cracked the glass to the left of the home screen button, it shattered in an area 6 x 10 mm and propogated from the bottom left hand corner, with 4 long cracks running into the main screen area. Fortunatly for me the it still works and the long cracks are very fine and not too distracting.
It was in my pocket when it happen and i don't recall bashing into anything. I assume it was a glancing blow from the handle of a cupboard door which matches the hight where my phone would sit in my pocket. When I first pull it out I thought I had my friends phone (HTC Touch HD2 since he has cracks from where it fell from his bike) gutted when I realised what had occurred.
I have looked up service centres in the uk and was sent to CPW in Bristol, spoke to "the Tech Guy" they quote £150, 2 days lead on the part (incidental anecdote: and their engineer isnt in because he has a bad back. The guy told me had had a similar crack in his sgs2.) Have found others offering fitting for £125 but would much prefer the recommendation of a stranger on a website i lurk in . I have put a cheap screen protector on top so not to loose further glass.
anyway good luck.

Small donation sent. Good luck.

Thank you! I really appreciate it and the other donations made so far. I calculate that I am about 2-3% of the way there already. I think I remember where my anti-static wrist strap is also! I just need to locate a SAMOLED+ screen replacement.
I believe I will need to inspect the screen assembly when it arrives, as this may not involve a "full body" transplant and might just require the Gorilla glass debonding from the bezel rather than a full disassemble. I'm not sure which of these I actually prefer however...
@s1lvf1sh - those propogating cracks must be a complete nightmare as any pressure will surely apply stress along them! I don't know whether the glass can be replaced on its own as it seems to be that it is bonded to the SAMOLED itself. Perhaps this goes some way as to explaining the high cost of glass replacement services? I hope to see Samsung using flexible AMOLEDs in the next couple of years, as they appear to be all but immune to convential damage.
....and unconvential damage....
http://www.youtube.com/watch?v=f8S8tbQMp2k

Pulled the trigger on a new SAMOLED screen from a UK reseller for a reasonable price. Should arrive next week, so unless I get some good time during the day that week I will be documenting the replacement process next Saturday and uploading the same or the next day or thereabouts.
Thanks to everybody that made donations. Found out yesterday that my next language book will cost me €49(£42) which is a serious dent in our general finances alongside this new screen and my intended bumper case. Any supplementary donations are always welcome of course! :-D
Whilst I am on-topic; if any steps of the transplant process need documenting in specific detail, it would be a good time to discuss those now I guess.

I'm no expert here..... but on my O2 mini I had many a year ago I had the screen go garbled like that after i dropped it. Now I understand that this phone is a amoled where my O2 was an lcd but I found the problem with the O2 was the flat cable connection for the screen to the motherboard....
Just a thought and doubt your problem is the same but you have to pull the phone apart anyway so worth a check.

pbrown77 said:
I'm no expert here..... but on my O2 mini I had many a year ago I had the screen go garbled like that after i dropped it. Now I understand that this phone is a amoled where my O2 was an lcd but I found the problem with the O2 was the flat cable connection for the screen to the motherboard....
Just a thought and doubt your problem is the same but you have to pull the phone apart anyway so worth a check.
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It's unlikely that I am the first person with a broken S2 LCD/LED given the number of them up for sale out there. In that respect any fatal design flaws should have been reported by now, so I doubt it will be a similar problem however I never rule anything out until I have appropriate evidence so I will definitely examine the damaged screen and trace the source of the crack back through to the initial shock transmission point in the (relatively) inelastic case.
In other news, I am heavily tempted to buy an aluminium Taurus case.

don't buy the story. My SG2 fell down 3times. One time even from more than 2.5 meters hight. No impact on any function so far.
sorry, but wish you good luck anyway. May God give you power to manage your life with honour.

Story? It's far from being a story at this end of the Internet! I'm stuck with "using" a GT-S3370E whilst I've been rejigging money to cover this repair and have discovered the downside of syncing all your contacts with your Google account....when you move backwards to an older phone that can't do that, you find that you have no numbers on your phone. Bleh.
Good luck with dropping your phone "successfully". Most people just don't get second chances you know? Just happy that I'm living my life honourably under my own steam thanks.
PS. A big Saturday handshake to the last donation received! Makes me feel a hell of a lot less "out in the cold" from my little disaster.
PPS. Missing Android.

Feel with you. Made my first scratch today dropping mine from knee height as well...Luckily its at the edge of the screen and barely visible.
Sent from my GT-P7500 using Tapatalk

bingoking said:
Feel with you. Made my first scratch today dropping mine from knee height as well...Luckily its at the edge of the screen and barely visible.
Sent from my GT-P7500 using Tapatalk
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No scratches in mine. I suppose that just makes it worse, that I wrote off a pristine Gorilla Glass screen by cracking the LED underneath. I hated the scratch in my original S. 3mm right down in the middle, two-thirds down. Grr.
Considering a Zonus leather wallet case instead of a bumper. Not a fan of the portrait ones though. A little too Star Trek communicator for my liking....reminds me of Ace Ventura too....

Ahh, yes. Monday... beginning of the week. Oh! And the screen on my Nexus 7 cracked.

Not really sure how it happened. I had the thing in my pocket, as I had done no less than 300 other times. Never sat down or had anything else in my pocket, etc. Just did it as I was getting other things together to go out the door. Went to get in my car, took it out of my pocket and got inside. When I set it on the passenger seat I took notice to what I thought was a hair. Of course, it wasn't a hair. It was a crack. I sat the thing on my passenger seat, and drove to work, which is like... 500 yards away... looked over to pick it up and go inside and I had a second crack branched off of the original. Nice.
I did not have noticeable screen lift or creaking of any sort. Previously I had applied a good amount of pressure by hand to the area to see if I could duplicate what other users were talking about, but I never could. If I had to judge, based on insanely crazy ADD assessments, I would say I had the ever so slightest amount of screen lift on the left side. I'm talking a difference of about a thickness of a sheet of paper, and the ridge on the left still existed, even though I would have to say it may have not been as deep as the right side.
So now I'm kind of wondering what to do. I've never worked on a tablet, but I've taken apart countless laptops and even done LCD swaps on them. Part of me wonders if I should just purchase a new screen for it. I mean, can you do that? I'm looking around online and I'm finding LCD replacements, but I'm not sure what to think of them, as it's the glass that cracked. Is the surface glass/LCD panel itself all one unit?
I'm halfway debating that I un-root this thing (since ASUS seems to be a hater in that department) and send it back to ASUS for repair. Of course, it'll be a 2 week turn around, which is awesome, and I'm not even sure if it'll be covered. I always felt a screen crack was a hard thing to argue. Something involving pressure had to do it, but oddly I have no explanation for it.
I have no idea, overall... what do you guys think? I began to really use the tablet a lot, and I even just got the thing fully rooted to use USB OTG with it and my 500GB external HDD packed of stuff, which I thought would be nice on a trip coming this October.
tl:dr, screen cracked, which solution?
Purchase new LCD replacement, install myself. Pros - could epoxy any weak area on the left side. Cons - it's a repair that costs money that I'm not sure is justified on such a new unit
Un-root, return to ASUS, hope there's no hassle. Pros - could be free warrantied repair. Cons - is it "really" fixed against left-side screen problems? And LOL @ having to un-root.
Sell cheap on Ebay, set cash aside, wait for something else. Pros - maybe something better is soon to come? Cons - I'm down a device for what could be a semi lengthy time, which I had begun to use as a personal laptop replacement (between desktop and tablet, it was a pretty solid combo for me)

First of all, can you please verify that the left side of your screen is actually below the bezel?
Here is the best way to check I've found.
http://forum.xda-developers.com/showthread.php?p=30720892#post30720892
Even if the screen lift is subtle enough to ignore, there's going to be an equally subtle amount of flex. That means repetitive stress, and there have been user reports of lifted screens cracking under normal use.
http://forums.androidcentral.com/google-nexus-7-tablet-forum/201712-screen-lift-but-lazy-return.html
And here is a post by someone like yourself who went to ASUS about it. They sent him a fruit basket with his replacement of course.
http://rootzwiki.com/topic/32838-cracked-screen-upload-picture-please/
Although the cause of your crack is unverified, I don't think we should assume that it happening on the left side is a coincidence. Your experience is consistent with other reports.
I personally returned three units for minor screen lift and asked for a refund on the third because I decided to treat this as a potentially serious issue. In my opinion, only customers who trust the Play store warranty implicitly should consider tolerating a hair of separation.
I hope you can resolve this with ASUS. It's a longshot but worth trying.
And by 'resolve' I mean convince them to recognize this as a manufacturing flaw before sending it in.

pxlitup said:
convince them to recognize this as a manufacturing flaw before sending it in.
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There is demonstrably a manufacturing flaw with the N&'s screen LINK
Any flexing is out with the design parameters of any hard glass touch screen and as such flexing will lead to premature failure.

I understand. I've been retracing my steps all morning and I'm downright baffled at what I did to cause this. I had the tablet on the kitchen counter, along with my keys, phone, and laptop bag... put the phone in one pocket, tablet in another, walked outside, took tablet out of my pocket, and bam - I saw it. So it's a matter of about 9 steps I took to my car. No stairs, no epic falls on my rear end, nothing like that. It's because of that (coupled with the fact it happened on the left side) that I'm wondering if it is some more food for thought in regard to it being a design flaw.
pxlitup said:
And here is a post by someone like yourself who went to ASUS about it. They sent him a fruit basket with his new one of course.
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Apologies... I'm unsure if the fruit basket/new tablet was sarcasm or if I somehow missed it. Are you suggesting that ASUS repaired his cracked screen without issue??
And by 'resolve' I mean convince them to recognize this as a manufacturing flaw before sending it in.
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Well, I somewhat tried to do that over the phone just now. I didn't have my serial number handy but I did everything I could aside from giving them the serial number, so I need to call back later when I can get the box and give them the rest of the info. As I talked with the rep, I explained to him I've done a great deal of reading about the Nexus 7, and I stressed that the left-side screen issues don't seem to be exactly uncommon. He said the most common thing he hears about screen cracks is when people have the tablet sitting in extreme hot/cold and reverse the temperature quicker than they realize. Meaning if they leave the tablet in their car overnight and it's cold, bring it inside and use it while sitting against the fireplace, then they may face the issue. I stressed two or three times that I had no idea how this happened and that I applied no pressure to the tablet to cause this. He said if ASUS finds that it's customer caused, you'll have the option to pay for the repair and have it sent back. Otherwise, you'll get it repaired and sent back without question.
I know with him being on the phone and not having seen this issue personally it's hard for me to assure him that this is either a fluke thing or a design flaw, but he didn't really seem too concerned (or aware) of what issues I brought up that I've heard about from the Nexus 7. I mentioned that some users reported that their screw seemed to be too long, causing an unevenness and therefore a perfect storm often resulting in a cracked screen. I also brought up other various screen separation issues, but he seemed to be unaware of them. Granted, he's just the front end phone support rep, so maybe he doesn't know as much as the techs do who actually work on the devices.
That being said, I'm not sure that I can get a guaranteed feeling before sending it in that this will be covered under warranty. All I can really do is wait to hear back from them and if they come back and say it was caused by customer negligence, to be aware of the facts in regard to what screen issues are out there to make for a compelling counter-claim. I'm doubtful it'll matter, though. It's not like it's an internal issue where the CPU seized up, something beyond customer control. Hopefully this won't be a headache...
In other news, I didn't use my tablet since the screen is of course cracked, but I just realized the entire touch interface is not working either.
Perfect start to the day. :good:

JaSauders said:
I understand. I've been retracing my steps all morning and I'm downright baffled at what I did to cause this. I had the tablet on the kitchen counter, along with my keys, phone, and laptop bag... put the phone in one pocket, tablet in another, walked outside, took tablet out of my pocket, and bam - I saw it. So it's a matter of about 9 steps I took to my car. No stairs, no epic falls on my rear end, nothing like that. It's because of that (coupled with the fact it happened on the left side) that I'm wondering if it is some more food for thought in regard to it being a design flaw.
Click to expand...
Click to collapse
Screen lift would explain it. Check your tablet more thoroughly using the following guide, and take a photo if possible.
http://forum.xda-developers.com/showthread.php?p=30720892#post30720892
If your lift is significant enough to be discovered by this visual test then it will not be difficult to prove.
Apologies... I'm unsure if the fruit basket/new tablet was sarcasm or if I somehow missed it. Are you suggesting that ASUS repaired his cracked screen without issue??
Click to expand...
Click to collapse
Click the corresponding link?
ASUS told him to take a hike.
Well, I somewhat tried to do that over the phone just now. I didn't have my serial number handy but I did everything I could aside from giving them the serial number, so I need to call back later when I can get the box and give them the rest of the info. As I talked with the rep, I explained to him I've done a great deal of reading about the Nexus 7, and I stressed that the left-side screen issues don't seem to be exactly uncommon. He said the most common thing he hears about screen cracks is when people have the tablet sitting in extreme hot/cold and reverse the temperature quicker than they realize. Meaning if they leave the tablet in their car overnight and it's cold, bring it inside and use it while sitting against the fireplace, then they may face the issue. I stressed two or three times that I had no idea how this happened and that I applied no pressure to the tablet to cause this. He said if ASUS finds that it's customer caused, you'll have the option to pay for the repair and have it sent back. Otherwise, you'll get it repaired and sent back without question.
Click to expand...
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If you can provide some evidence that your screen wasn't flush that should improve your chances.
ASUS is not a company that cares. The best you can do is legitimately present your case to a rare CSR who does.
Calling unprepared and baffled isn't going to work. Don't threaten, but you'll need to be assertive and better informed.
I know with him being on the phone and not having seen this issue personally it's hard for me to assure him that this is either a fluke thing or a design flaw, but he didn't really seem too concerned (or aware) of what issues I brought up that I've heard about from the Nexus 7. I mentioned that some users reported that their screw seemed to be too long, causing an unevenness and therefore a perfect storm often resulting in a cracked screen. I also brought up other various screen separation issues, but he seemed to be unaware of them. Granted, he's just the front end phone support rep, so maybe he doesn't know as much as the techs do who actually work on the devices.
That being said, I'm not sure that I can get a guaranteed feeling before sending it in that this will be covered under warranty. All I can really do is wait to hear back from them and if they come back and say it was caused by customer negligence, to be aware of the facts in regard to what screen issues are out there to make for a compelling counter-claim. I'm doubtful it'll matter, though. It's not like it's an internal issue where the CPU seized up, something beyond customer control. Hopefully this won't be a headache...
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The screw theory and other warranty friendly experiments have been pretty much discredited.
Here is the current working theory for why the left side is able to lift up, summarized by yours truly because it's easier to find my own posts, but trust me that this has been corroborated by several teardowns.
http://forum.xda-developers.com/showthread.php?p=30707430#post30707430

I took no less than 30 pictures. It's impossible to really grab a solid image of what's going on. Here's the best I could do.
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The screen lift you see is definitely worse now than it originally was, likely due to the actual crack relieving whatever pressure the screen was previously under.
If you notice, there's two cracks on the left side. The one that's a bit more rounded and lower on the left side was the original. As I said, I got in the car and went to work a mile away. Once I took another look, a second crack appeared - which is the one that shoots up the left side of the screen.
Fingers crossed.

JaSauders said:
I took no less than 30 pictures. It's impossible to really grab a solid image of what's going on. Here's the best I could do.
Click to expand...
Click to collapse
You need to take a better picture, preferably without the trippy reflection, but the edge of your screen is definitely higher than the bezel.
That's a very good thing.
The screen lift you see is definitely worse now than it originally was, likely due to the actual crack relieving whatever pressure the screen was previously under.
Click to expand...
Click to collapse
This photo proves that the left side of your screen is higher than the bezel, and if you explain that your screen was lifting up before it cracked -- which it almost certainly was, even if you failed to notice it before -- then you have as good a chance of ASUS honoring your warranty as anyone.
I suggest that you correspond with ASUS and try to get them to acknowledge that this doesn't appear to be your fault before sending it in. You would need to get their assessment of the photo to do this, probably via email.
If you notice, there's two cracks on the left side. The one that's a bit more rounded and lower on the left side was the original. As I said, I got in the car and went to work a mile away. Once I took another look, a second crack appeared - which is the one that shoots up the left side of the screen.
Fingers crossed.
Click to expand...
Click to collapse
If ASUS tries to screw you, try explaining what happened to Google Support. Although you didn't buy your device from the Play store, Google may take an interest in your case if ASUS fails to honor its warranty by accusing you of causing a well known manufacturing flaw.
You did buy this from somewhere other than the Play store, correct?
I'm just making sure you understand that Google handles Play store warranties. You wouldn't need to deal with ASUS at all if you ordered it there.

Thanks for your response. Yes, I bought it from Wal-Mart. Right now I'm almost wishing that I bought it from the Play store as Google sounds like they offer significantly better support than ASUS.
I know I need to take a better picture as well, it's just what I had at the time, so I at least wanted to give you guys some degree of a visual.
I did end up getting through to ASUS a 2nd time (had to call back because I didn't have my SN handy). The call ultimately got disconnected. No idea what happened... I heard him, he didn't hear me. I did explain in the conversation that I am well aware of what issues exist and I want this thing repaired. It's a C60 model, which sounds like the first gen with the questionable issues at hand. He did however say, well the one curve ball is, the techs are going to ask a very valuable question - was the device sent out with a cracked screen?
I pretty much almost went off the deep end there. I said, do me a favor, and take down these notes. There is a design flaw. Period. Google acknowledged it. ASUS should too. My device fell under this category. This issue will be addressed and repaired by ASUS.
At this point he sounded to be more "on the same page" with me, so we went to go through the RMA process, but then the call got wacky. I have to admit, I am exceptionally concerned about the comment he made. How on earth can they base cracked screen repairs on a premise like that.
At any rate, we'll try calling back again. Hopefully there won't be a headache, but I'm not convinced it'll exactly be easy. The tablet otherwise is in absolute perfect shape, so there's definitely no sign of a drop, etc. Who knows, maybe ASUS will surprise me?
EDIT - also, their on hold "did you know?" messages are enraging me. "Did you know that if you have a single bright or dead pixel on your LCD screen, ASUS will replace the entire thing for free?"
Don't worry. I wrote that little tid bit down for later reference if this turns into a fiasco. :good:

Well, I'm sending the gizmo back today. I'm questioning how I should handle it. ASUS really has me on edge since their warranty support seems extremely sub par based on what some users said already about repairs. Also, based on the fact the one rep I spoke to said it's unlikely they'll fix it without charging me sent me through the roof, as he said there's no design flaws - despite the fact Google has even said that... maybe include a picture and a short note in the box:
"Here's a picture depicting the screen lift that had existed prior to the crack forming, which is directly in line with the design flaw that plagued a few of the first generation devices that Google has confirmed. Hope this helps."
I don't want to come off as if I want to pick a fight, but I'm just on edge due to what the rep told me. On the flip side, I could always wait until they call me saying they'll charge me, then go from there. Meh.

Cracked Camera Glass. Another build quality issue?

I've had my One from Rogers Canada since launch day last Friday.
I've been reading all the issues here about the build qualities of this phone. Mine has a hair gap on the top and the screen also rises slightly at the top edge. I've decided that these were ok and happily used my phone with great care.
No I do not have a case, and neither did I use a case for my previous Samsung Infuse which I used 2 years without dropping it ever.
Today when I turned my One over, the camera glass was cracked! It looks like it got hit somewhere and just gave in. Seems pretty impossible as the rest of the phone is in perfect condition without a single scratch. I keep the phone in my pocket top down, screen facing inwards as I always have in the last few years.
This is so frustrating...I'm afraid if I get an exchange I'll end up with one or more of the several build issues that people have been seeing.
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You will get an exchange for a damaged phone that was caused by you (intentionally or unintentionally) ? They should kick you out of the store for asking that or hang up on you if you call to simply get it exchanged without paying for the damage.
People these days .....

Probably wasn't a high impact hit. You probably leaned on the corner of a table or something without realizing it and the pressure from the corner was focused all on that point.

The do not believe that I should be held responsible for this glass. It should point to the fact that the glass might have been fractured slightly so that slight pressure pushed it in from the beginning.
The argument is that I have used this phone for 3 days, taking exceptional care of it, and ended up with a cracked camera glass as opposed of my previous phone, which I used for 2 years and doesn't have a dent in its plastic, let alone cracked glass.
Also, why be so offensive Mr insomnia? Is the fact that the One's build quality is way lower than expected hurting your fanboy heart?

Probably be a great time to buy a case, don't you think?
Sent from my HTC One using xda app-developers app

it seem like has been hit by a bullet , maybe HTC One saved your life !

Feel sorry for you bro. I am getting a leather pouch this weekend to avoid any damage to my One
Sent from my Nexus 10 using XDA Premium HD app

even if you didn't do this, You're going to have a hell of a time proving it. You very well could have just leaned on it too hard during the day and put pressure on the glass. You need a real friendly service rep to accept the possibility there was a previous fracture

10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns

mettleh3d said:
10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns
Click to expand...
Click to collapse
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know

jackwu95 said:
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know
Click to expand...
Click to collapse
Are you 14?

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
If he is 14, you must be 3

You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Here's his picture of the cracked camera lens :

thegregulator said:
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks! Don't worry though, I'm trying to point out this problem and see if anyone else has similar experiences and we can pinpoint an issue.
I don't game on phones at all, so my device usually stays quite cool. It does warm up a bit after ~10 minutes of screen time but I doubt that could cause any issues.
fidelcstrl said:
You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Click to expand...
Click to collapse
That is interesting, thanks for sharing this, I'm looking out to see if anyone else is seeing this.
Just in case this starts happening more, my phone is from batch FA346W
Was raining the whole day today so didn't go to the store, will update once I do

Hm, might have been that the phone got hot enough to make the metal expand faster than the glass....

Not that I doubt you on for your mishap. But knowing Rogers and their ways - my family has been with them since they were still AT&T - you will need hell of a lot of explaining to convince the CSR to make them comply to your exchange request. And online sources won't make much of a statement in their mind. Try play the loyalty card and plead for forgiveness.
As to the picture above, it seems more like an impact hit as the glass seems to fracture in the center of the piece and the cracks don't extend to the edge.

Looks like the phone was abused. Hope you have Insurance because that is definitely not a warranty issue
Sent from my HTC One S using Tapatalk 2

Hi OP,
not meaning to be patronising but the glass is more brittle than the casing with lower impact resistance. so a load that might not necessarily damage the casing will more than likely damage the glass. the chances that the damage is simply contained to the glass region though is odd and one would expect there to be at least some signs of wear/ scratches etc even close to this region as in a typical case.
the main thing is how it happened which appears to be the mystery and the exchange will ultimately be based on this. looking at your picture it looks like an impact dead on the centre of the glass from the outside in. hard to be totally certain considering your pic.
i cant think of a viable scenario though other than something along the lines in my first paragraph considering the metal is in perfect condition.
i would just tell them what you have stated.

Hi OP,
I had exactly the same problem. My unit was only a day old with not a single blemish anywhere on the handset besides the crack on the camera. In fact I'm fairy certain it cracked whilst resting on my table which I found to be very odd. Anyway I did manage to get a replacement with very little hassle.
A note to some other users:
In an incident such as this the consumer is entitled to a refund or replacement or a repair depending how old the item is since purchase. There is even further statutory protection specifically under the sale of goods act. This is an expensive (£500) phone and as such it's quality and durability should be commensurate to the price paid. Thus if the OP can establish the crack happened without having dropped the phone or damaging the phone in some other way then he will be entitled to a replacement which seems likely as there are no other scratches or dents anywhere else on the unit.
I am open to listening to others' opinions but should stress that I am a lawyer and therefore am quite knowledgable on matters such as this.

Plastic back slowly getting looser

So I've owned the tablet for over a week now. I like it. However the plastic backing around the microSD slot has slowly become loose and now holding the device feels like cheap plastic. I don't access the port at all, save the one time i put the sd card in.
Anyone else noticing this build issue?

I'd exchange it if it really bothers you. Mine is snug.
Sent from my GT-N5110 using Tapatalk HD

Mine has it too. It was there when I got it. I bought a book case and now I just ignore the creaking. No big deal.

cmunho said:
Mine has it too. It was there when I got it. I bought a book case and now I just ignore the creaking. No big deal.
Click to expand...
Click to collapse
You're probably right. When I bought it, bestbuy had no covers. Now I guess more are getting released. did you get the official one or another? I do like the feature of the samsung one that will wakup the device when opening.

Billyvnilly said:
You're probably right. When I bought it, bestbuy had no covers. Now I guess more are getting released. did you get the official one or another? I do like the feature of the samsung one that will wakup the device when opening.
Click to expand...
Click to collapse
I got the official one. While it may not be worth $50 I like it well enough and it protects from the "everyday". I've never dropped a tablet so I'm not worried about drops.

thank you
Billyvnilly said:
So I've owned the tablet for over a week now. I like it. However the plastic backing around the microSD slot has slowly become loose and now holding the device feels like cheap plastic. I don't access the port at all, save the one time i put the sd card in.
Anyone else noticing this build issue?
Click to expand...
Click to collapse
yes the same is

Billyvnilly said:
When I bought it, bestbuy had no covers. Now I guess more are getting released.
Click to expand...
Click to collapse
Most of my local Best Buys had the Samsung cover (white), and a black Belkin one on release date. You can check on their website what is in stock at your local stores. I'm sure more are on the way, too.

redpoint73 said:
Most of my local Best Buys had the Samsung cover (white), and a black Belkin one on release date. You can check on their website what is in stock at your local stores. I'm sure more are on the way, too.
Click to expand...
Click to collapse
The Samsung cover, does it stay closed on the screen just by weight, or do the magnets actually keep it closed?

magnet

I have same problem same area since day 1. Went to exchange, all sold oit! Other 2 problems are lightbleed and loose micro usb port.

maybe you provide us with an image to better describe the situation

Well. It is quite plasticy
I have mine over a week now, and haven't felt it loose. You should trade it mate. I like the bezel of the tab but the plastic is really annoying. There are quite a few cases out there though...
Billyvnilly said:
So I've owned the tablet for over a week now. I like it. However the plastic backing around the microSD slot has slowly become loose and now holding the device feels like cheap plastic. I don't access the port at all, save the one time i put the sd card in.
Anyone else noticing this build issue?
Click to expand...
Click to collapse

I got mine a few days ago and I must say I quite like it! The only build issue I have is a somewhat remarkable amount of light bleed along the bottom but it doesn't bother me enough to post a pic of it. Best buy only had one case that didn't look very good so I'm still sporting the protective back covering till more cases are in stock. I have high hopes for this!

I am on my 3rd Note trade in. It finally is not loose next to the sdcard. I told them I expect near Perfection if I Pay 400 for an 8 inch tablet!
Sent from my GT-N5110 using Tapatalk HD

ual4720 said:
I am on my 3rd Note trade in. It finally is not loose next to the sdcard. I told them I expect near Perfection if I Pay 400 for an 8 inch tablet!
Sent from my GT-N5110 using Tapatalk HD
Click to expand...
Click to collapse
It really should be of better build quality for $400. Or it should be at least $100 cheaper. I have the 10.1 and it feels OK, not terribly cheap but not of high quality. I will be putting it up on eBay and going to the 8.0 regardless, due to it being a more pragmatic size for my day to day use. I’m just waiting on the black version.

I had this problem as well. I replaced it at best buy and haven't had a problem with the new one.
Sent from my SCH-I510 using xda app-developers app

you know it dont matter for they all are the same. The back just pops off very easy. Build quality was just to cheap and to thick for me.

Zeblade said:
you know it dont matter for they all are the same. The back just pops off very easy. Build quality was just to cheap and to thick for me.
Click to expand...
Click to collapse
Sure the build quality could be better but I haven't had a single issue with mine since I bought it on release day. From the reports here it seems like maybe some of them are not as solid as others.

Zeblade said:
you know it dont matter for they all are the same. The back just pops off very easy. Build quality was just to cheap and to thick for me.
Click to expand...
Click to collapse
Obviously they are not "all the same" since some owners are reporting here that there are no issues with theirs. I think most people are going to use some type of case with this, so IMO it's not too much of an issue. Of course I would like to see better build quality, but I don't think it's that bad. I agree that the plastic back is too shiny/greasy/slippery/nasty, but then again most people are going to put it in a case.
You can get a good sense of the build quality by checking out the display units at Best Buy (if you live in the U.S.). These things are handled by tons of people and kids each day who treat them with little respect because they don't have any personal investment in them. You can always tell which products on display have subpar build quality.
And Really? It was too thick for you? How much thinner do you want it? There won't be any room for the battery if it's thinner, or for the S-Pen silo/dock. I'd rather have a bit longer battery life and a secure place to store my S-pen rather than a thinner tablet. The weight, thickness, and balance in the hand are the best I have experienced in this general size.

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Oooooooo magnets Are bad man. Not so much for regular phones but for phones with stylus and digitizer it will over time cause dead area s on your screen. Don't believe me ?
Head over to the note 2 forums and check out all the problems with cases involving magnet clasps. If got so bad the companies offered to replace your magnet sealing case with one with a simple button in stead. I had one and as soon as I put it on I started having problems with the area around that magnet.
Just stay away from magnetic cases period. Just trust me. Or mess up big time. Once that part of the screen gets borked its borked
That pic is the replacement one with the button they sent me. Also watch out for those magnetic kickstand cases. Big no no too those utilize neodymium!
Sent from my GT-N5110 using Tapatalk 2
---------- Post added at 11:44 PM ---------- Previous post was at 11:36 PM ----------
bbfoto said:
Obviously they are not "all the same" since some owners are reporting here that there are no issues with theirs. I think most people are going to use some type of case with this, so IMO it's not too much of an issue. Of course I would like to see better build quality, but I don't think it's that bad. I agree that the plastic back is too shiny/greasy/slippery/nasty, but then again most people are going to put it in a case.
You can get a good sense of the build quality by checking out the display units at Best Buy (if you live in the U.S.). These things are handled by tons of people and kids each day who treat them with little respect because they don't have any personal investment in them. You can always tell which products on display have subpar build quality.
And Really? It was too thick for you? How much thinner do you want it? There won't be any room for the battery if it's thinner, or for the S-Pen silo/dock. I'd rather have a bit longer battery life and a secure place to store my S-pen rather than a thinner tablet. The weight, thickness, and balance in the hand are the best I have experienced in this general size.
Click to expand...
Click to collapse
Amen thin ness had gone to far. I don't want any thiner devices. Just keep them how they are and make better thinner batteries cpus whatever. Battery tech needs a big overhaul that's our biggest weakness
Sent from my GT-N5110 using Tapatalk 2

WARNING! Read before considering a Moto G

I've had a pretty bad experience with my Moto G, so thought I'd leave a friendly warning for anyone on the fence about this phone, or even for those who already own one. I ordered one of these from Tesco about a month ago for £129. After 2 weeks of taking perfectly good care of it as I do with all my devices, I had the unfortunate situation occur of it falling, less than 2 feet I might add, from my bed onto the wooden floor. My first thoughts were, damn I should be more careful, but was incredibly shocked to find when picking it up that the screen was completely smashed.
Having owned many smart phones over the years, they have all at one time or another taken a fall far greater than this, yet this is the first time I've ever had a screen smash on me. Still in shock at how it could break so easily I did some research online, got some contact information for Motorola, who replied giving me a number for the repair center. I phoned them and was given a quote of £59. Feeling annoyed at the price, I still decided to send it off, thinking that despite how easily it had broken, it had still fallen and Motorola had only my word that it was less than 2 feet.
A few days later I received the quote through the post, for £71, with a £15 charge if I decided I didn't want to go through with it and wanted the phone back, otherwise they destroy it. This almost felt like holding my phone ransom. Still, none of this is what I'm here to warn you about, the biggest problem I had with this situation, and the reason I'll never purchase a Motorola phone again, is the responses I got when contacting Motorola again. Being unhappy about being charged more than I was originally quoted on the phone plus a ransom fee if i wanted the phone back un-repaired, I e-mail Motorola again to complain, firstly about the cost, secondly about the structural weakness of the phone, that something was clearly wrong for it to smash so easily.
They responded with a very frank reply saying the Moto G is not shock or knock proof and was never advertised as being so, they also claimed the repair price is standard and correct, but didn't bother explaining why I was lied to on the phone. I then replied explaining that I knew full well it wasn't advertised as shock/knock/bullet proof, but that there are basic levels of durability that you expect when buying something, they are not advertised because they are common sense and taken for granted, and the Moto G didn't come close to meeting them, whether I had a dodgy unit or it's the whole range. They replied saying the Moto G is a "budget device", and that it's "not capable of withstanding any knocks whatsoever".
I made it very clear in my messages about how easily the screen shattered, and they are saying they are ok with that, it's expected, and basically saying you get what you pay for, so be warned, you might think you're getting a bargain, as I did, but as Motorola were keen to point out, if you pay a budget price for a phone, expect it to fall apart at the slightest knock.

Your mileage may vary I have dropped my lady moto g a few times so has she our only issue with the phone is our network and at times the radios itself.
KitKat slo"g" slide

Durteedee said:
Your mileage may vary I have dropped my lady moto g a few times so has she our only issue with the phone is our network and at times the radios itself.
KitKat slo"g" slide
Click to expand...
Click to collapse
My problem isn't necessarily that the phone broke, although obviously that is a problem, the issue is with Motorola itself, fully understanding how easily the screen cracked, treating the situation though it's expected to break, and then using the price to justify how incredibly fragile the build quality was.
I have no problem posting their e-mails here if anyone want to see them in full to see how frank they are about the lack of quality of the Moto G because it's "budget" I was a little shocked by them, so told them if this really is their attitude the public deserves to know, and they welcomed me to share "my opinion" with people, so I'm sure they'd welcome we posting their responses here if anyone is interested.

Solaris81 said:
My problem isn't necessarily that the phone broke, although obviously that is a problem, the issue is with Motorola itself, fully understanding how easily the screen cracked, treating the situation though it's expected to break, and then using the price to justify how incredibly fragile the build quality was.
I have no problem posting their e-mails here if anyone want to see them in full to see how frank they are about the lack of quality of the Moto G because it's "budget" I was a little shocked by them, so told them if this really is their attitude the public deserves to know, and they welcomed me to share "my opinion" with people, so I'm sure they'd welcome we posting their responses here if anyone is interested.
Click to expand...
Click to collapse
Again mileage may vary depending on what it may be, something their fault covered by warranty something your fault its just that. I get they lied to you that was wrong to do followed by not telling you why they lied it could be you got someone new or someone covering their rear ends
KitKat slo"g" slide

1) Sometimes it is not the height, but the angle of you dropped the phone. I also had a Nexus One shattering its screen from a minor fall, but my other HTC, LG and Motorola phones survive drops that are much taller. Also Moto G has the latest Gorilla Glass 3; I honestly doubt if it had been any other phone it would fare any better. And if you have a shatter iphone screen, it cost a lot more than 70 quid to fix it.
2) Welcome to real life kid. If I drive a car with problems into a repair shop, I will be charged even without any fixes being performed. It is called labour, shipping and handling, and whatever. Motorola is not under any obligation to mail your phone back for free. Motorola employees who opened your package, logged the item, performed a visual inspection are not volunteers.
3) You are absolutely right to be ticked off when you were quoted £59 and then £71. I would be. You absolutely have the right not to buy any future products. It is called poor customer services on their part.
These are separate issues. But for its price, Moto G has no comparison in terms of build quality.

I would be ticked off, but most servicing costs by the half hour. The design has to take into account some misuse, but it's a grey area and hard to dispute whether the industrial designers made a poor design judgement or your actions were outside the specifications it was designed for. You could always take it to a consumer ombudsman.
Would a screen protector have help in this situation (envisages dropping phone)?

Tempered glass screen protector.
sent via tapatalk

eksasol said:
Tempered glass screen protector.
sent via tapatalk
Click to expand...
Click to collapse
I'm thinking that it's a must have...

I saw in youtube drop test for MOTO G and yes it broke, the screen was shattered. This happens to every phone, high end phone's screen can be broken as well when you drop it, we need to be careful and protect our phone.

Moto G feels like a sturdy, well built devce. I haven't dropped mine yet. I guess it is the angle at which you dropped the phone which caused the screen to crack or the phone itself was faulty. I still feel it is better built compared to other plasticky samsung phones.

£59 is the ex-VAT price. 20% VAT takes it up to £71. A standard sneaky trick usually carried out by garages on the unsuspecting and totally illegal. Get in contact with trading standards.
In future, whenever getting a quote online or on the phone, check that VAT is included and always take down the name of the person you have been talking with.

weckart said:
In future, whenever getting a quote online or on the phone, check that VAT is included and always take down the name of the person you have been talking with.
Click to expand...
Click to collapse
I second that, I've lost count of the amount of times I've been happy with customer service to find they told me wrong advice and I couldn't prove who I had spoken to, first thing I do now, write their name + time of call ect.
Also, with my old iPhone 4S I dropped it over 20 times mostly over 3 or 4 foot and only scuffed slightly in the edges, then I dropped it from roughly 2 foot and it completely shattered to bits.
It really is about the angle you drop it at BUT... I took it into the apple shop and they swapped out no questions asked to my surprise, I may have been a lucky one but I was sold on apples customer service then (pity they make such terrible restrictions on there phones, Android FTW).
So yeah, bad on customer service for Motorola, have you searched weather you could fix it your self for cheaper? Screens are usually cheap online and cheap torx set. Failing that, unfortunately recycle online and buy a new one + case?
Sent from my Moto G using XDA Premium 4 mobile app

I've thrown my phone, drop it, and purposely to see how it will do and not one scratch on screen and little scratches on the side. Guess I just gotten lucky
Sent from my Moto G using XDA Premium 4 mobile app

Think you must have been unlucky and it has fallen at just the wrong angle,havant dropped mine but their are a few youtube vids around where it has survived a reasonable fall.
build quality seems decent for a budget unit.
one of the problems of buying a cheap phone is the cost of repair, its usually not worth doing as its almost the price of just replacing with a new phone.
If your unhappy by the product and the way your issue was dealt with then your quite right to keep away from moto products in the future..

903tex said:
I've thrown my phone, drop it, and purposely to see how it will do and not one scratch on screen and little scratches on the side. Guess I just gotten lucky
Sent from my Moto G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Wow, you must have lots of spare money.

The only problem I've come across so far is that the play store hardly ever works. :/

Falls from greater heights are better because the phone has more time to rotate and land, hopefully, horizontally. Dropping it from a short distance to the ground increases the chance of it falling diagonally.

Solaris81 said:
I had the unfortunate situation occur of it falling, less than 2 feet I might add, from my bed onto the wooden floor. My first thoughts were, damn I should be more careful, but was incredibly shocked to find when picking it up that the screen was completely smashed.
Click to expand...
Click to collapse
See pics below
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Ottorbox provides good protection but adds too much bulk to the phone. I have an amzer tpu case on my moto g.
Sent from my XT1033 using Tapatalk

No provider will EVER replace a phone with a cracked screen. As you say you dropped it...get over it.