Urgently help please(sudden black screen) - Galaxy Note 3 Q&A, Help & Troubleshooting

Today i take my my phone for check facebook status,but when i did push lock button(power button) nothing happaned then i though its bugged and powered again then nothing happaned..I takeout battery and re put then still nothing
now phone totaly black touchscreen workin, ihear sounds when i touch it or booting sound..but no screen
I am really confused,what happaned to my phone.
any1 know about it ?

vhd99 said:
Today i take my my phone for check facebook status,but when i did push lock button(power button) nothing happaned then i though its bugged and powered again then nothing happaned..I takeout battery and re put then still nothing
now phone totaly black touchscreen workin, ihear sounds when i touch it or booting sound..but no screen
I am really confused,what happaned to my phone.
any1 know about it ?
Click to expand...
Click to collapse
you haven't turned the brightness all the way down have you

vhd99 said:
Today i take my my phone for check facebook status,but when i did push lock button(power button) nothing happaned then i though its bugged and powered again then nothing happaned..I takeout battery and re put then still nothing
now phone totaly black touchscreen workin, ihear sounds when i touch it or booting sound..but no screen
I am really confused,what happaned to my phone.
any1 know about it ?
Click to expand...
Click to collapse
Service centre.

Skander1998 said:
Service centre.
Click to expand...
Click to collapse
not possible..I bought it from another a country.so will not work on my country..
Even i tried reflash phone,it sucesfully flashed,bu still same..

It may appear that your phone has suffered a hardware malfunction - You will either have to try and get it repaired or replaced.

vhd99 said:
not possible..I bought it from another a country.so will not work on my country..
Even i tried reflash phone,it sucesfully flashed,bu still same..
Click to expand...
Click to collapse
Still go to a service center, seems like your screen is hardware damaged for whatever reason, never heard of this though.
Explain the situation and they might fix it for free, probably not.

Skander1998 said:
Still go to a service center, seems like your screen is hardware damaged for whatever reason, never heard of this though.
Explain the situation and they might fix it for free, probably not.
Click to expand...
Click to collapse
well..instead goin service center,i bought new lcd for 215 USD..And problem solved :d

vhd99 said:
well..instead goin service center,i bought new lcd for 215 USD..And problem solved :d
Click to expand...
Click to collapse
How long did the job take?

zoso28 said:
How long did the job take?
Click to expand...
Click to collapse
10 minute..if you ask me it was super easy,easier than any phone..

Related

Power button stuck

Hi!
I have a QTek S200 that had it's speaker dead and the power button was stuck. The stuck power button means that no matter when or how I pressed it NOTHING HAPPENED but sometimes randomly (when I was nowhere near the button) an "Are you sure you want to shutdown?" dialog appeared like I had the button pressed.
I sent the phone to service and they changed the speaker and told me that the button requires a motherboard change and it costs somewhere around $500. That was obviously too much money so I told them to send it back like that.
My phone arrived and the power button was working perfectly (so far as I know they did nothing about it) for a few months. Then again the power button died and started behaving the same way (this time there was no problem with the speaker).
I'm using a custom ROM but I also tried with the original I backed up after I got the phone, but seems the problem is not in the software. Anyone has any idea what can cause this and if it's possible to fix it?
vooood said:
Hi!
I have a QTek S200 that had it's speaker dead and the power button was stuck. The stuck power button means that no matter when or how I pressed it NOTHING HAPPENED but sometimes randomly (when I was nowhere near the button) an "Are you sure you want to shutdown?" dialog appeared like I had the button pressed.
I sent the phone to service and they changed the speaker and told me that the button requires a motherboard change and it costs somewhere around $500. That was obviously too much money so I told them to send it back like that.
My phone arrived and the power button was working perfectly (so far as I know they did nothing about it) for a few months. Then again the power button died and started behaving the same way (this time there was no problem with the speaker).
I'm using a custom ROM but I also tried with the original I backed up after I got the phone, but seems the problem is not in the software. Anyone has any idea what can cause this and if it's possible to fix it?
Click to expand...
Click to collapse
It's almost certainly hardware. If you feel like opening up your Prophet, you could check whether the power button is connected correctly...
$500 seems way too much given that it's possible to get a device for less than that!
l3v5y said:
It's almost certainly hardware. If you feel like opening up your Prophet, you could check whether the power button is connected correctly...
$500 seems way too much given that it's possible to get a device for less than that!
Click to expand...
Click to collapse
I did open up my Prophet and the connection is fine.
vooood said:
I did open up my Prophet and the connection is fine.
Click to expand...
Click to collapse
Is the button on the case connected properly? It may be pushing in constantly rather than being where it should be.
l3v5y said:
Is the button on the case connected properly? It may be pushing in constantly rather than being where it should be.
Click to expand...
Click to collapse
both the case connections and motherboard connections seem to be OK..
vooood said:
both the case connections and motherboard connections seem to be OK..
Click to expand...
Click to collapse
I'd guess that it's the switch internals, or the mother board in general...
l3v5y said:
I'd guess that it's the switch internals, or the mother board in general...
Click to expand...
Click to collapse
god damnit. it was such a good phone
vooood said:
god damnit. it was such a good phone
Click to expand...
Click to collapse
If it's the switch, I think you should be able to find a replacement... If it's the mother board, it may be cheaper to get a new device...
l3v5y said:
If it's the switch, I think you should be able to find a replacement... If it's the mother board, it may be cheaper to get a new device...
Click to expand...
Click to collapse
I will get the TouchPro for sure but still this phone could be great to any family member.. my parents are crazy about the games on it and office applications..
vooood said:
I will get the TouchPro for sure but still this phone could be great to any family member.. my parents are crazy about the games on it and office applications..
Click to expand...
Click to collapse
The Touch Pro will be good!
You could possibly try removing the power button connections all together, and see if that rectifies the problem... So you wouldn't be able to turn it off, but there is software to do that!
l3v5y said:
The Touch Pro will be good!
You could possibly try removing the power button connections all together, and see if that rectifies the problem... So you wouldn't be able to turn it off, but there is software to do that!
Click to expand...
Click to collapse
This is a very good idea indeed! I only wonder what about the screen? I can't really remember if you can turn on your screen with the other keys when it's off (I used to open/close my SD card slot to bring the screen to life when I was stuck with the phone)?
You can change the lock settings for keys (so that other keys can wake up the device) in Start->Settings->System (tab) and the "Power" option (I think).
l3v5y said:
You can change the lock settings for keys (so that other keys can wake up the device) in Start->Settings->System (tab) and the "Power" option (I think).
Click to expand...
Click to collapse
Hmm I'll check that out.. I'm on a business trip at the moment but will be home this weekend so I'll let you know what I managed to do. I will also try to take some photos of the stuff I do..
vooood said:
Hmm I'll check that out.. I'm on a business trip at the moment but will be home this weekend so I'll let you know what I managed to do. I will also try to take some photos of the stuff I do..
Click to expand...
Click to collapse
Good luck with that!
one thing i forgot to mention with this was that my batter usage was INSANE when the power button is in "stuck mode".. on idle the phone goes dead in cca 72 hours..
when it first came back with the fixed speaker (and button) the battery issue was gone.. but now the button is stuck again the power issue is back!
vooood said:
one thing i forgot to mention with this was that my batter usage was INSANE when the power button is in "stuck mode".. on idle the phone goes dead in cca 72 hours..
when it first came back with the fixed speaker (and button) the battery issue was gone.. but now the button is stuck again the power issue is back!
Click to expand...
Click to collapse
Maybe it is shorting contstantly and so draining the battery?
l3v5y said:
Maybe it is shorting contstantly and so draining the battery?
Click to expand...
Click to collapse
that is also my idea but nothing can be seen on the motherboard or the housing.. maybe it's the switch itself that is broken and that means i have to unsolder it and see what happens then.. :S
vooood said:
that is also my idea but nothing can be seen on the motherboard or the housing.. maybe it's the switch itself that is broken and that means i have to unsolder it and see what happens then.. :S
Click to expand...
Click to collapse
Umm... I'd guess the hardware itself is screwed if nothing else has an effect...
l3v5y said:
Umm... I'd guess the hardware itself is screwed if nothing else has an effect...
Click to expand...
Click to collapse
I came home, put the battery in (after it was out for a month and a half) and everything works just fine. WTF??
vooood said:
I came home, put the battery in (after it was out for a month and a half) and everything works just fine. WTF??
Click to expand...
Click to collapse
Maybe it misses being on and wants to be nice?
I have no ideas really...

[Q]

Hey all.
I have a little problem with my phone. Now i have dropped it but that was over a month ago and this problem only arrived last night.
Basically my screen loads with coloured vertical lines, except where the start menu is at the top, that bit is fine. I've added a picture so you can see what i mean. The screen is still responsive to touch but obviously i still cant see anything lol
I've tried a soft reset with the reset button on the back and i also tried a hard reset and niether have worked. If someone could help me without me having to fork out money to send it for repair i would be most gratefull
The LCD is gone, sorry but you have to replace it.
BTW, I don't see any picture.
eclyptos said:
The LCD is gone, sorry but you have to replace it.
BTW, I don't see any picture.
Click to expand...
Click to collapse
i think now you can see it
eclyptos said:
The LCD is gone, sorry but you have to replace it.
BTW, I don't see any picture.
Click to expand...
Click to collapse
forgot to tell u that i'm using android
tamerghazy75 said:
i think now you can see it
Click to expand...
Click to collapse
Definitely broken, just do a small test to be sure. Switch off the phone and boot in Bootloader (4Colors) with Volume Down and Power On botton. If the screen still the same is broken, if not you can try to format it and reinstall the rom, but to me is gone.

[Q]Thin blue line on screen

Today morning wokeup with a bright day,
I saw my phone working normal
I have mahdi rom on my phone..
But theres no issue with rom or any mod is what im sure about..
I looked at my phone..
And im having a very thin blue line on the right of the screen which is probably a hardware issue as it doesnt get captured in the screenshots..
And my power button doesnt work anymore any better.. After fighting with it and has been same since 6 months.. It works..
And the line came from today morning..
When i boot the phone its in red at google logo and fades away n when completes the boot.. It comes from start with blue everywhere on screen..
I have been using the phone like 2 years and so please help me with the problem if anyone else may have came across
Do a factory reset and report back! ?
it does appear even on the twrp,bootloader and even on boot logo of circles too,
so will a factory reset solve it?
sid21 said:
it does appear even on the twrp,bootloader and even on boot logo of circles too,
so will a factory reset solve it?
Click to expand...
Click to collapse
I don't think so, it is probably a hardware issue. Maybe you can check the inner parts of the phone or send it to a repair service. It seems like the connector between the motherboard and the screen is the reponsible.
TheDeathlord said:
I don't think so, it is probably a hardware issue. Maybe you can check the inner parts of the phone or send it to a repair service. It seems like the connector between the motherboard and the screen is the reponsible.
Click to expand...
Click to collapse
Thank you for the reply,
Hope its just a connection problem cause i cant afford screen right now.. I have used my phone with soo much care and yet this happening is very sad for me..

LG G2 D802 Screen Issues

hi, i got LG G2 D802 international version, i have a problem with my screen,when i turn on the phone screen doesnt come up, so i thought the screen might be faulty, i ordered a new screen and replaced it, still i got the same problem so This is a software error ? i can hear the touch working in background but screen is blacked out :/ ,Please help me with this issues, Flashing the phone will fix this? i did factory reset once, it didn't fix the issues. after replacing the screen it was working fine for about 20mins, 20 secs after plugin in the earphone it went dark again :crying: .. how do i install the CM11?its a problem since i cant add softwares and edit options in the phone
Demitha said:
hi, i got LG G2 D802 international version, i have a problem with my screen,when i turn on the phone screen doesnt come up, so i thought the screen might be faulty, i ordered a new screen and replaced it, still i got the same problem so This is a software error ? i can hear the touch working in background but screen is blacked out :/ ,Please help me with this issues, Flashing the phone will fix this? i did factory reset once, it didn't fix the issues. after replacing the screen it was working fine for about 20mins, 20 secs after plugin in the earphone it went dark again :crying: .. how do i install the CM11?its a problem since i cant add softwares and edit options in the phone
Click to expand...
Click to collapse
It might be main board problem, i suppose so. I encountered some case like you.
hungnguyen490 said:
It might be main board problem, i suppose so. I encountered some case like you.
Click to expand...
Click to collapse
did you get it fixed?
Demitha said:
did you get it fixed?
Click to expand...
Click to collapse
just sent my phone to technical central and got main board replacement
hungnguyen490 said:
just sent my phone to technical central and got main board replacement
Click to expand...
Click to collapse
dang :/ i don't have that option so flashing the phone wont fix this :crying:
Demitha said:
dang :/ i don't have that option so flashing the phone wont fix this :crying:
Click to expand...
Click to collapse
Do you see the lg logo when your device boot up?
hungnguyen490 said:
Do you see the lg logo when your device boot up?
Click to expand...
Click to collapse
some times it comes up for a second and goes away :/ , Please help me out guys, i worked for a month to buy this phone :/
Demitha said:
some times it comes up for a second and goes away :/ , Please help me out guys, i worked for a month to buy this phone :/
Click to expand...
Click to collapse
there seems hardware issue happening. So, you should send your phone to care service for repairing.

[Q] LG G2 Screen Freeze (I'm starting to hate this phone)??

Hi guys
Something else that may be relevant is....
That it will always boot the LG logo so what ever is going wrong kicks in just after the LG logo
Even when the screen is completely dead i can get the lg logo up by holding the power button.
..
I've the same issue...
Hello Inked
I've exactly the same freezing on my D802 for more than one month now... And I have no idea what's happening too...
I brought it to a phone shop, he told me it's certainly a motherboard issue, he can repair it for 250€!... Way too expensive for me!
So, I decided to find a motherboard by myself and I don't find... I'm trying at this point to find the same phone with a broken screen to mix components.
It's a D802 32GB and it's quite rare in Europe unfortunatly.
So if someone has an idea how to fix this I'm at your disposal! And I can imagine it's the same for Inked.
I will try to post a video of the freezing problem tomorrow.
Go to http://forum.xda-developers.com/showpost.php?p=56259958&postcount=18. Read the guide to fix your phone
Are you sure it's the same issue?
Here is a video I've made of what's happening, the phone is not rooted (never been), flashed with rom stock EUROPE OPEN 20D, and hard reset:
dropbox.com/s/l7wnnbz9nn9thme/2014-11-27%2022.08.01.mp4?dl=0
atchoop said:
Are you sure it's the same issue?
Here is a video I've made of what's happening, the phone is not rooted (never been), flashed with rom stock EUROPE OPEN 20D, and hard reset:
dropbox.com/s/l7wnnbz9nn9thme/2014-11-27%2022.08.01.mp4?dl=0
Click to expand...
Click to collapse
Your touch screen have dead zones. Replace touch screen to fix. Use Quickmemo draw any thing on touch screen to see dead zones
bluesky2307 said:
Your touch screen have dead zones. Replace touch screen to fix. Use Quickmemo draw any thing on touch screen to see dead zones
Click to expand...
Click to collapse
I think touch screen is working because (it's not clear in the video) you can use the phone "normally" but the image stay frozen.
What do you guys think?
Inked_ said:
Thanks for all the replies Winking smile
I've tried using your link but when i try and click the “1. click here to view picture” link i just get a 404 error.
Having said that, its not that the screen has dead spots, the screen freezes and just looks like a screen shot until you turn the screen off for a few second and then turn it back on.
Click to expand...
Click to collapse
I attacted image if your phone have problem with mainboard
bluesky2307 said:
I attacted image if your phone have problem with mainboard
Click to expand...
Click to collapse
Thanks for that...
But as atchoop says the screen is freezing as if you have taken a screenshot and doesn't start working again unless you turn the screen off for a few seconds.
A bit of an update......
I got the same effect as yours during few weeks then it comes back as my video shows because (I think...) I didn't use the phone for a while.
But I still don't know if it's mainboard or screen...

			
				
atchoop said:
I got the same effect as yours during few weeks then it comes back as my video shows because (I think...) I didn't use the phone for a while.
But I still don't know if it's mainboard or screen...
Click to expand...
Click to collapse
Have you had any luck atchoop?
I tried a new screen today but I have the same problem with just getting the LG logo and then a blank screen
Still no ideas ??

Categories

Resources