Return Policy - Moto X General

Got the Verizon Dev edition on Monday but it's supposed to be a Christmas present. Seems like the Moto return policy is only 14 days.
Is this correct ?
Any workarounds?, most stores let you have until after Christmas during December.

RETURNS
Physical products can be returned for a refund within 30 days valid for phones, Motorola branded accessories and 3rd party accessories if they’re unopened and undamaged. If you purchase a Moto G from Motorola, you have 14 days from date of delivery to return it. California residents have up to 30 days to return their Moto G. Follow the instructions in the box, or call us at 1-800-734-5870 and let us know you’re returning something.
Moto G Remorse Policy - 100% refund for undamaged phones up to 14 days from date of delivery. Residents in the state of California have up to 30 days from date of delivery to return the device.
For Moto X devices designed with Moto Maker: Let’s say you do all of your designing, get your Moto X, and then decide you have a different favorite color. You can re-design once if you return the first one within 14 days of buying (30 days in California), no questions asked.
You pay the shipping for the return, and you’ll be credited for the price of the product but not for the shipping you paid to receive it. And we are not charging for shipping your Moto Maker devices.

Related

Release Date and Pricing information for Leo

Thought I would start this thread to gather new information on availability of the Leo. I have been told the earliest date for the Leo on O2 is November 2nd, but no pricing information. T-Mobile is 5th/6th November £35 and free handset on an 18th month contract. So post anything else you might here - here.
Romania - 15 november, about 620 EUR , unlocked and contract free.
Switzerland, 13 november, 763 CHF -> 504 €, unlocked and contact free.
The UK unlocked version should start arriving from the 11th and will be £500 to £550 (including VAT).
Denmark, 6 November, ~580 euro, unlocked and contact free.
I spoke to O2 yesterday, 22-10-09 and she told me they will be available to order on Monday 26Th october. I told her that a number of other sources gave later release dates, but she stuck to her guns and said Monday.....They`ll be getting my call on Monday then..!!!!
richie_jones said:
I spoke to O2 yesterday, 22-10-09 and she told me they will be available to order on Monday 26Th october. I told her that a number of other sources gave later release dates, but she stuck to her guns and said Monday.....They`ll be getting my call on Monday then..!!!!
Click to expand...
Click to collapse
Seriously would love it if true - but I doubt it! Either way I will be on the phone meself on Monday
expansys have it at £549 (with £30 of vouchers) but the release date continually varies between 11th and 14th November. I ordered mine from them as soon as I saw it on their site. bit more expensive than others, but I've had a few phones from them and they always seem to get them as early as everyone else, whereas some retailers lag behind the delivery curve a little
You can find the several UK prices here.
http://www.powerupmobile.com/tariffs-2-684.htm
The lowest is at the moment 486.43 pounds.
So just a thought from one compulsive early adopter
All,
This does look like a very interesting phone, so long as it isn't too big in size.
We will all need to get use to a new finger language and most likely some of our applications will not actually work effectively (due to lack of a stylus).
Now about the price...Well as a compulsive early adopter I have been prone to buying most of the HTC devices on first day - through preorder, import (expansys) or some means.
This time it may be worth not dipping into my rainy day money for about 3-4 weeks.
We are on the cusp of an iPhone pre Christmas war. I suspect it is going to turn ugly out there with all the new vendors and their retail subs viciously slashing prices and offering cashbacks etc.
I don't want an iPhone (I currently have two 3GS phones for evaluation and they are just bland to me). I want a cheaper HTC HD2.
If I wait just a few weeks I expect to see a downward pressure begin to build on all other device prices as the Christmas fight begins.
And those non iPhone devices will drop in perceived value as the mass of the great dirty unwashed make a rush to get an affordable iPhone (they will all want to show how cool they are - but after Christmas when they all show each other their iPhones they will realise... well... actually they are not cool anymore)
So I will continue to live life to the full and just for a few weeks sit on my hands and then pick one up in the pre Christmas rush, hopefully around £100 cheaper.
All the best,
The Pianist
Have been told the same this afternoon, but the lady was a little bit more cagey. She said that they might have them on Monday to order but not to hold my breath. Same as before really.
well, that will be the cheapest price for people like me from outside of EU countries. in handtec, it states 432GBP. no need to pay VAT. clove is 439GBP.
Slovakia - 11 - 16 November, about 596 EUR , unlocked and contract free.
Got mine on order, from Micro-P , should get it on the 11th/12th Fingers crossed....
Bloke
JohnQ said:
well, that will be the cheapest price for people like me from outside of EU countries. in handtec, it states 432GBP. no need to pay VAT. clove is 439GBP.
Click to expand...
Click to collapse
Or you can follow the link that i posted. First item ( insight.com ) has it without VAT for 422.98GBP ( 486.43GBP Inc VAT ).
Another 10GBP saved
Heads up guys...thought u might be interested to know that O2 has updated its accessories website to include..you guessed it..HTC HD2. Just yesterday by the looks of it...so set to launch soon (fingers crossed)
Check this 1 out
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Click to expand...
Click to collapse
...buy 10 and you got a car for free... I think its a fake.
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
Click to expand...
Click to collapse
Be very very wary of deals like this. I contacted a gentleman a couple of weeks ago with a similar "bargain" for the Omnia 2. After getting further into it, they would only accept payment via Western Union (which you should never do). When I asked whether I could collect in person (they were based out of a normal surburban semi going by their post code) and pay in cash they said they didn't accept cash and would still require me to pay by Western Union. I obviously did not take them up on the deal
uc4life said:
I found a posting for david elects ltd, all types of electronics..he had hd2 listed sealed, brand new in box with 30 day return policy and 2year warranty...now get this I emailed them and they responded by sayn
Htc Hd2..............$270USD
Shipping fee ....$40usd
Total Amount....$310usd
Buy 2 get 1 free, Buy 5 get 2 free..
we assured you safe business and you will never regret in doing business with us and you will get us more customer's.
Shipping Terms
===================
Orders are shipped via either FedEx Express, DHL Express or UPS
express..Tracking Number will be provided via Email once the Order has
been shipped out
Shipping delivery of your order will take 48hour to your door step approximately 2 Business
Days Most orders are shipped within 2 Business Days, We ship Worldwide.
Warranty & Return Policy
=============================
- Our products are covered by a 30 Day Warranty
- All defective products must be reported within 30 days after you receive your order
- Buyer is responsible to return the defective product back to us and we will exchange it accordingly
- All sales are final
To place an order, simply get back to us with your full shipping information such as,
Name:.........
Shipping Address:.............
Telephone number:........
So that we commence on your order immediately.
Thanks
Sales Manager
MSN MESSENGER:[email protected]
Click to expand...
Click to collapse
Even wholesale price is more expensive.. Carefull what you do, but if in any case you lose ur head and decide to try it out anyways, put me in the list of buying one of the 'free' ones u get

Cross Shipment Returns take note

For those deciding to return they're device via cross shipment option beware that letstalk will charge you twice the amount of the new phone. And once your order ships out they will initiate a credit based on the amount of your original order which takes 1-5 business days. They don't do things like google where if you decide to exchange you get charged the cost of 1 device and then when you return the defective you get the credit back. I decided to do a cross shipment of my original order of $650 and today I see a pending charge in my card of $1300 !!! . They explained when the replacement ships the original order amount of $650 will be credited back and then when they receive the defective phone on they're end they will credit the addition $650 back.
what mofos.
When are you expecting your exchange to ship ?
Did you return your phone within the stated 5 days? I shipped my defective phone back on the 4th day so i know it did not arrive at LetsTalk by the 5th day so I was wondering if they were really strict about the 5 day requirement.

How NOT to manage Phone orders

This is being posted as a place for me to vent so that I don't explode and lose whats left of my mind. Maybe you can learn from my mistakes if you read this.
1. Bought Nexus 5 (really wanted Moto X but the price difference was my reasoning). Sent back on 14th day of trial. Had $425 tied up anolther 22 days till credit was issued.
2. Bought Moto X at $549 for 32GB version with motomaker and tmobile. When $150 off deal announced tried to get credit but was refused so sent this unit back. This took till today for Motorola to receive and I have to wait up to 14 business days for credit back on this phone.
3. Bought 2 Moto G's at $199 each for 16GB version, then Motorola anounced promotion deal on the X so canceled this order and bought 2 Moto X's with discount promotion. The 2 Moto G's were bought on Nov. 26th and I still have not received them and when I do they have to be RMA back.
4. Bought 3 Moto X's for $1113 on initial Cyber Monday. As you know Motomaker was not working that cyber monday so these phones were just black with no customization. Ordered them at 9:00PM Monday night and at 9:30 Motorola announced the 2 day repeat promo. So this ordered was canceled so that I could use MotoMaker. Motorola held the hold of that money on my account until today.
5. While buying the 3 more Moto X's customized and 2 of them went through with no problems but one of them did not receive the $150 discount. Called within 20 minutes but this could not be fixed so another canceled order canceled with that one tying up $529 until hold was released which was also today.
So to sumarize I bought a total of 11 phones. For various reasons had to send back 8 of them. Keeping 3 MotoMaker phones but only have 1 in my possesion as of today. Had these holds on my debit card for ($425)+($613)+($1113)+($529)+($421)+$370+$370+$423.... That toals $4264 of charges and had only 1 phone till today when the other 2 Moto X's came. Waiting to receive still the 2 Moto G's so they can be returned and credited and in additon waiting for refund on the 1st Moto X.
In the end I will have 3 Moto X's on my family plan which we are very happy with. The journey to getting them will long be remembered by me and I bet some of the poor Moto X reps know me by my 1st name. Each purchase made since to me at the time but circumstances sure changed along with my mind
The sad part of this is Motorola could have saved me from myself by being able to change, cancel, and modify very recently placed orders. Once the ordered is placed they have no flexability to correct mistakes and that makes it very hard on everyone.
Wow.
WOW! I thought I had order problems with just 3 phones. lol
SuperPaladin said:
Wow.
Click to expand...
Click to collapse
my thoughts exactly...
But glad those three phones are now yours! I bet you are FINALLY happy with everything. Just took a little more effort than usual!!
Theoretically, they don't allow you to cancel orders because the devices are supposed to be assembled and shipped relatively quickly, so once you order the process starts. I'm sure their supply chain management system is pretty complex.
Yea I am very happy and satisfied with how things turned out. My family loves their phones also. I am sure their order system is complex with the uniqness of MotoMaker and Motorola did everything they could do to get the problems fixed in a timely manner. That was suprising becauase I know they have had a very busy 10 days since Cyber Monday.

Return policy

Does anyone know how to return the moto X purchased on motomaker with the cyber Monday deal? I've received mine, and have decided I don't want it anymore and need to return it. I've reached out to Motorola and have had no luck with them responding. Any help would be great, thanks!
Sent from my SCH-I535 using Tapatalk 2
How did you reach out? I would call them. Return would be no problem within 14 days. I called and initiated a return on one of mine because it had a patch of dead pixels.
nick7893 said:
Does anyone know how to return the moto X purchased on motomaker with the cyber Monday deal? I've received mine, and have decided I don't want it anymore and need to return it. I've reached out to Motorola and have had no luck with them responding. Any help would be great, thanks!
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Did you call them?
RETURNS
Physical products can be returned for a refund within 30 days valid for phones, Motorola branded accessories and 3rd party accessories if they’re unopened and undamaged. If you purchase a Moto G from Motorola, you have 14 days from date of delivery to return it. California residents have up to 30 days to return their Moto G. Follow the instructions in the box, or call us at 1-800-734-5870 and let us know you’re returning something.
Moto G Remorse Policy - 100% refund for undamaged phones up to 14 days from date of delivery. Residents in the state of California have up to 30 days from date of delivery to return the device.
For Moto X devices designed with Moto Maker: Let’s say you do all of your designing, get your Moto X, and then decide you have a different favorite color. You can re-design once if you return the first one within 14 days of date of delivery (30 days in California), no questions asked.
You pay the shipping for the return, and you’ll be credited for the price of the product but not for the shipping you paid to receive it. And we are not charging for shipping your Moto Maker devices.

POLL: How many days did it take to ship your Moto X?

Ran across this on /r/MotoX over on Reddit. Might be helpful to get some more responses to this poll to get a better idea of what's going on with shipping!
https://docs.google.com/forms/d/1zyG4WFKlJepks59SHdliqsg_E60g3rb6PdSeYYvuY5U/viewform
Edit: Here's some pretty pie graphs of the responses: https://docs.google.com/forms/d/1zy...rb6PdSeYYvuY5U/viewanalytics?usp=form_confirm
I ordered my Verizon Moto X 32GB w/ ebony back on 9/26 and had it in my hands on 10/1.
I ordered my Verizon Moto X w/ Leather back on Sept 28th. I have an estimated delivery date of Oct 22nd.
Shipped in 6 days received in 8 days
Edit: order date 9/25 16gb pure version regular back
Ordered the Verizon model on 9-26. Had my motomaker customized phone in hand on 9-30. :victory:
I hate some of you! I ordered on 9/27 via Moto Maker, Verizon, 32 gb, leather back, still says estimated 10/22 delivery. I keep checking my email for the one that tells me I'll have it tomorrow, but no luck so far.
RhinoDoc said:
I hate some of you! I ordered on 9/27 via Moto Maker, Verizon, 32 gb, leather back, still says estimated 10/22 delivery. I keep checking my email for the one that tells me I'll have it tomorrow, but no luck so far.
Click to expand...
Click to collapse
Check your order status on Motomaker instead of F5ing your email. Some people (myself included) never got a tracking email and the phone just showed up one day.
nimper said:
Check your order status on Motomaker instead of F5ing your email. Some people (myself included) never got a tracking email and the phone just showed up one day.
Click to expand...
Click to collapse
I agree with this. I had to manually check my order status repeatedly. On the order confirmation page, it had told me that I'd be getting my phone on Oct 9th. To my surprise and delight, I received it on the 3rd. I placed the order on 09/29.
It's a Pure edition 32GB with a regular plastic back.
I'm not surprise that the Verizon version is taking a while to ship. I had heard elsewhere that the Verizon version had sold out very quickly and Motorola is quickly trying to refill their Verizon stock.
Ordered a pure edition Sept 30, it says I will get it Oct 9, but so far no updates... We'll see! If I don't get it tomorrow I guess I'll try and go for those $25 coupons.
16GB plastic back
ordered Sunday 10/5 - estimated ship date 10/24
Shipped 10/7
32GB plastic back
ordered Sunday 10/5 - estimated ship date 10/29
still "building"
Ordered on the 17 of September and have yet to see anything. Bull$***
32gb Pure Edition with leather back and engraving ordered the second hour of the site being opened.
delivery date given was 10/13.
Last Sunday the fate was slid back to 10/17.
Personally, I doubt it's going to arrive even by then.
Sorry to hear. I ordered the Verizon 32GB with white front, chalk (white) back, metallic gold trim, and no engraving on 9/30. The white front phones had a delayed shipping date of 10/21 but I went ahead and ordered anyway. On 10/2 I received an email saying it was being built. To my surprise, it shipped from Fort Worth, TX the next evening and it arrived at my door on 10/7. I also never got an email from Moto or Fedex saying it had shipped, so definitely check your order on Moto daily.
I called Motorola today and I heard very disappointing news. My phone will ship by next Friday. I placed my order on the 30th and it gave me a date or delivered by October 9th. I originally placed my order on 32 GB black ebony wood as it said that the white ones are delayed till the 22nd of October so it made my buying decision easier to go with black. It now seems that the white ones are shipping faster although my delay might be due to the ebony back. None the less I am very disappoint to wait this long.
deanesn said:
I called Motorola today and I heard very disappointing news. My phone will ship by next Friday. I placed my order on the 30th and it gave me a date or delivered by October 9th. I originally placed my order on 32 GB black ebony wood as it said that the white ones are delayed till the 22nd of October so it made my buying decision easier to go with black. It now seems that the white ones are shipping faster although my delay might be due to the ebony back. None the less I am very disappoint to wait this long.
Click to expand...
Click to collapse
I am in the same boat. On 9/30, I ordered a 32GB Pure black/black/gold because the white was showing delayed. I was just told that shipping times are now expected to be 3 weeks from when they were ordered. I wanted to go with white/bamboo/silver, but decided on the black due to the delays listed for white. I've contacted their customer service, which is absolutely worthless, and have to wait until my device comes in to return it for a refund, and then place an order for a new one. I can't even cancel my order according to Motorola, which is ridiculous. I can understand if the phone was actually being built, but when you don't have the components on hand and it's just a number on the screen, there's no reason that I can't.
Chris Hansen said:
I am in the same boat. On 9/30, I ordered a 32GB Pure black/black/gold because the white was showing delayed. I was just told that shipping times are now expected to be 3 weeks from when they were ordered. I wanted to go with white/bamboo/silver, but decided on the black due to the delays listed for white. I've contacted their customer service, which is absolutely worthless, and have to wait until my device comes in to return it for a refund, and then place an order for a new one. I can't even cancel my order according to Motorola, which is ridiculous. I can understand if the phone was actually being built, but when you don't have the components on hand and it's just a number on the screen, there's no reason that I can't.
Click to expand...
Click to collapse
Yeah their support is a total joke. They have told me no later than the the 17th but I have zero confidence that they will get it on time. If you really want to cancel call your bank and dispute the charge. Tell them that Motorola will not cancel and will not ship your order. The reason I know this will work is because I had to do this with the Moto 360. After they agreed to cancel my order which btw was supposed to be here Oct 6.
When they didn't call me back to confirm the cancellation as they said they would AND they actually took the money from my account instead of the normal authorization hold a company usually does. I called my bank to explain it to them, they credited me back the money the same day (which was a saturday btw). I think a week and a half later they finally sent me an email that my order was going to be cancelled. This week they sent me an email letting me know that my Moto 360 was going to be later than Oct 6... My Moto 360 order still shows as open, as well as my Moto X.
This company is unbelievable in terms of customer service. They have been unresponsive and unhelpful. I still haven't cancelled my Moto X but im getting close. (they also told me I couldn't cancel but im guessing I can dispute it away if I want to.)
Order
Ordered on Oct 7 got my tracking and it should be at my house on the Oct 13.
Face: White
Back: Smoke
Storage: 32Gb
No Engraving
Check your orders
I actually had a shipping problem even when I had the Moto X (1st Gen). 8 Months after launch, stock shouldn't be a reason not to ship. I had to call them to get it to ship. They told me it was ready but they had to call the warehouse to make sure they shipped it. It was a day before my Moto 360 was suppose to be delivered and it still hadn't shipped. I called Motorola, they had to call the warehouse again to make sure it shipped, and ended up doing an overnight shipment. Called again just to be ahead of the game 2 days before my Moto X (2014) was to be delivered. After I called, the status of it changed to ship in about 3 hours.
Not sure if anybody else had this problem but for me, it seems to be recurring where they don't ship my orders until I call them. Might help someone in a position like mine.
I think they are holding them all to load Android Licorice now (grin).
Ordered on 10/11/14
Pure edition 32gb, black front, royal blue back and yellow accents.
Shipping notice today 10/15/14 to be here on 10/17/14. FedEx already has it.

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