Hi,
Got a Note 3 with the Galaxy Gear this week. Woke up today and put the Gear on charge, took it out of the cradle after it was 100% and noticed a nice crack at the top of the screen's glass. :|
There are no scratches/scuff marks/nothing in anywhere else in the watch or around that area of damage which would show that it was dropped or the damage occurred because of some force.
Does anyone know if the Gear's screen can be replaced or not?
Cheers.
siddsm said:
Hi,
Got a Note 3 with the Galaxy Gear this week. Woke up today and put the Gear on charge, took it out of the cradle after it was 100% and noticed a nice crack at the top of the screen's glass. :|
There are no scratches/scuff marks/nothing in anywhere else in the watch or around that area of damage which would show that it was dropped or the damage occurred because of some force.
Does anyone know if the Gear's screen can be replaced or not?
Cheers.
Click to expand...
Click to collapse
In due course there will be replacement screens out and you could replace it. If its really a problem i would get in touch with Samsung. But doubt they will fix it for free. They didn't when my S4 amoled cracked due to temp change in my pocket.
Hendrickson said:
In due course there will be replacement screens out and you could replace it. If its really a problem i would get in touch with Samsung. But doubt they will fix it for free. They didn't when my S4 amoled cracked due to temp change in my pocket.
Click to expand...
Click to collapse
Thanks for the reply mate.
I have a feeling it was due to temp changes as well. Couldn't find any explanation how can a glass crack without an external force..apart from it being on charge at the time.
I am more than happy to pay to fix it though...the perfectionist in me will take the easy way out to get it back to it's original state. I hope the outer glass is a single piece guarding the main screen, instead of being a part of the casing which house the whole device. If it's just a glass piece, there might be some ebay options to look at.
siddsm said:
Thanks for the reply mate.
I have a feeling it was due to temp changes as well. Couldn't find any explanation how can a glass crack without an external force..apart from it being on charge at the time.
I am more than happy to pay to fix it though...the perfectionist in me will take the easy way out to get it back to it's original state. I hope the outer glass is a single piece guarding the main screen, instead of being a part of the casing which house the whole device. If it's just a glass piece, there might be some ebay options to look at.
Click to expand...
Click to collapse
Sorry to hear about your problem.I believe the glass to be sapphire crystal which is a very hard and expensive material.I do not know for sure that is the case but it has been said a number of times on the internet.I would very interested to know how things go for you in your repair and whether I am right about the glass
siddsm said:
I am more than happy to pay to fix it though...the perfectionist in me will take the easy way out to get it back to it's original state. .
Click to expand...
Click to collapse
I don't understand this, you pay $250 for a device, charge it and the screen breaks, and you're more than happy to pay to fix it??????
If you bought a car, filled it with petrol and all the windows shattered, would you be more than happy to pay to replace them?
M8 this was your 1st full charge? If yes i strongly believe it happened due to temp change from the inner part of the phone and the room outside temp. It's huge flaw if this is true
Sent from my SM-N9005 using Tapatalk 4
BlueChris said:
M8 this was your 1st full charge? If yes i strongly believe it happened due to temp change from the inner part of the phone and the room outside temp. It's huge flaw if this is true
Sent from my SM-N9005 using Tapatalk 4
Click to expand...
Click to collapse
Thanks for the replies again.
It was my second full charge. Attaching some pics of it now. Have been treating it like a baby since I got it, not wearing it much, and if I am wearing, shielding it with my hand all the time :\
Thanks adrian. If it was a sapphire crystal glass, I doubt their claims of being super strong if it cracks so easily :\
Dickson, this one will be a case where it would be my word against the samsung service centre guy. I will claim it as a design flaw and it cracked due to temp change, and he will claim that i mishandled it. Usually these situations get to a deadlock where the only way out of getting it fixed is paying for it. Unless ebay has a replacement part and there is a guide online on how to replace it.
Attaching the pics, notice the curved crack at the top. There are no other scratches or scuffs on the glass or the brushed metal around to suggest that it actually hit something. The two small dots are dust specks. The watch always stays in my room...which no one else have access to either.
Cheers.
To me it appear that is a design flaw or simpler a assemble flaw and I explain. We all see the gaps in our phones between the frame and the glass and this serve a purpose which to absorb the glass as it grows a bit in hot situations or going smaller in cold, I saw a guy pointing this in forum here who was unable to understand why they exist and making a thread for this. My point is that if the watch has the glass exactly to the frame then this is the problem. Someone will say why normal watches dont have this problem? My reply will be that normal watches don't raise temperature from their guts because their are not computers like this one.
In resume I suggest you to go to sammy and explain them what happened and what is your opinion in the mater. If people are logical will see it accordingly and will forward your phone to R&D of sammy central for Ferther examination.
Sent from my SM-N9005 using Tapatalk 4
Have them replace it. I don't think you have to pay for it. It looks like an assembly flaw to me.
Sent from my SM-N9005 using Tapatalk 4
siddsm said:
Thanks for the replies again.
It was my second full charge. Attaching some pics of it now. Have been treating it like a baby since I got it, not wearing it much, and if I am wearing, shielding it with my hand all the time :\
Thanks adrian. If it was a sapphire crystal glass, I doubt their claims of being super strong if it cracks so easily :\
Dickson, this one will be a case where it would be my word against the samsung service centre guy. I will claim it as a design flaw and it cracked due to temp change, and he will claim that i mishandled it. Usually these situations get to a deadlock where the only way out of getting it fixed is paying for it. Unless ebay has a replacement part and there is a guide online on how to replace it.
Attaching the pics, notice the curved crack at the top. There are no other scratches or scuffs on the glass or the brushed metal around to suggest that it actually hit something. The two small dots are dust specks. The watch always stays in my room...which no one else have access to either.
Cheers.
Click to expand...
Click to collapse
That's not my understanding of how it works sapphire glass is very hard to scratch only a few things can scratch it diamonds ect but it is also brittle. Hard and flexible are two different things which why I think you might be right on temperature change causing you crack.
siddsm said:
Thanks for the replies again.
It was my second full charge. Attaching some pics of it now. Have been treating it like a baby since I got it, not wearing it much, and if I am wearing, shielding it with my hand all the time :\
Thanks adrian. If it was a sapphire crystal glass, I doubt their claims of being super strong if it cracks so easily :\
Dickson, this one will be a case where it would be my word against the samsung service centre guy. I will claim it as a design flaw and it cracked due to temp change, and he will claim that i mishandled it. Usually these situations get to a deadlock where the only way out of getting it fixed is paying for it. Unless ebay has a replacement part and there is a guide online on how to replace it.
Attaching the pics, notice the curved crack at the top. There are no other scratches or scuffs on the glass or the brushed metal around to suggest that it actually hit something. The two small dots are dust specks. The watch always stays in my room...which no one else have access to either.
Cheers.
Click to expand...
Click to collapse
My family have been in the watch trade for over 100 years. I am NOT though. I do however collect watches. From what I can see the crack is possibly a 'stress crack'? This type of crack can occur when the body of the watch is not exactly the same dimensions as the glass and the glass will crack over a small time due to 'stress'. This could be a one off production problem, ie its a lemon or a design fault in either the body or the glass in terms of size? Only time will tell, we need to see if more owners develop this problem.
Glass can be very difficult to understand, it can be very strong and take enormous pressures or just decide to break on its own. Stress fractures are not uncommon in 'cheap' watches where the tolerances between body and glass are not monitored properly by a quality control team.
One thing we have now established however, is the crystal is NOT made from sapphire glass.
So sorry to learn you have this problem. My immediate response would certainly be with Samsung, failing that first take the watch to a qualified horologist and request a report then go to your Samsung dealer.
Sorry to write I very much doubt you would be able to replace the glass yourself even if you could purchase one. As a novice you would probably break a dozen in trying.
Best wishes
Not saying this is right but it's said in a couple of reviews at least. The Galaxy Gear measures in at 11.1mm thick and weighs in at 73.8 grams. Overall the watch feels solid and given the metal frame and sapphire glass it should be able to take a few bumps without much to worry about.
I have checked up on my earlier comments and I think I am right cracking in itself does not prove it's not sapphire glass.toughness and hardness are different in fact cheaper glass is often more prone to scratching but tougher in other ways
---------- Post added at 02:59 PM ---------- Previous post was at 02:04 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:02 PM ---------- Previous post was at 02:59 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:06 PM ---------- Previous post was at 03:02 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:09 PM ---------- Previous post was at 03:06 PM ----------
Sorry about the repeats
hhadrian said:
I have checked up on my earlier comments and I think I am right cracking in itself does not prove it's not sapphire glass.toughness and hardness are different in fact cheaper glass is often more prone to scratching but tougher in other ways
---------- Post added at 02:59 PM ---------- Previous post was at 02:04 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:02 PM ---------- Previous post was at 02:59 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:06 PM ---------- Previous post was at 03:02 PM ----------
I have done some more digging.I have found an Internet comment that says the glass on the gear is the same material used for the home button on the iphone.If you go to the Apple spec page the button is made of sapphire crystal.It does seem strange Samsung does not list it in there spec sheet
---------- Post added at 03:09 PM ---------- Previous post was at 03:06 PM ----------
Sorry about the repeats
Click to expand...
Click to collapse
On the Moh scale of hardness Diamond is rated as 10 and sapphire glass at 9, In all my years I have never heard of nor seen a sapphire glass break like that. According to one member here in the safety manual that comes in the box in some countries, not this one, the crystal is made from "Glass or acrylic"
That confused me even more as how can the crystal be made of Glass OR acrylic? surely Samsung know what the crystal is made from?
I sent Samsung a very polite simple question requesting this information and Samsung replied that they don't answer this sort of question?
I know its not worth the paper its written on but initially wikipedia quoted the Gear as having sapphire glass but this has been removed.
Yet again today on the other thread a poster has written the glass is corning gorilla glass 111! I have requested said poster to please inform us where he got this information from.
THE only brand I know that doesn't quote what glass it uses on its mobiles are Sony. So much confusion over that too. Why?
Can you reference your source please? many thanks.
Kind regards
< http://www.phonearena.com/reviews/Samsung-Galaxy-Gear-Review_id3441
---------- Post added at 08:16 PM ---------- Previous post was at 08:12 PM ----------
http://m.technobuffalo.com/videos/samsung-galaxy-gear-smartwatch-hands-on/
---------- Post added at 08:19 PM ---------- Previous post was at 08:16 PM ----------
http://m.imore.com/samsung-galaxy-gear-shows-what-apple-probably-wont-do-iwatch
---------- Post added at 08:22 PM ---------- Previous post was at 08:19 PM ----------
http://www.gizmochina.com/2013/10/02/review-of-samsung-galaxy-gear-smartwatch-device/
---------- Post added at 08:28 PM ---------- Previous post was at 08:22 PM ----------
All above done from multitasking on Note 3 my first time.fantastic
Same problem - bad outcome
siddsm said:
Hi,
Got a Note 3 with the Galaxy Gear this week. Woke up today and put the Gear on charge, took it out of the cradle after it was 100% and noticed a nice crack at the top of the screen's glass. :|
There are no scratches/scuff marks/nothing in anywhere else in the watch or around that area of damage which would show that it was dropped or the damage occurred because of some force.
Does anyone know if the Gear's screen can be replaced or not?
Cheers.
Click to expand...
Click to collapse
I had exactly the same problem. First overnight charge and I was dismayed to see a hairline crack running from the top to the left hand side of the screen. Contacted Samsung UK who arranged to ship it back for repair. I was told that on receipt their engineer would assess the damage. If they deemed it to have not been caused by a manufacturing fault then I would have to pay for the repair. Having seen the OEM price for the glass at $8 I was not too bothered and was happy a Samsung engineer would be involved. I was advised the repair would take 7 to 10 days. After 6 days the repair status still showed received. I contacted them by phone and they assured me it was assigned to an engineer and if I checked 3 days later I would probably see it had been dispatched back to me. 3 days later they didn't know where the watch was or if it had been repaired. Multiple calls to the customer service team over the next 9 days with promises of callbacks then on day 15 a quotation arrived from some third party crew called A Novo Ltd. asking for £138 to replace the whole LED assembly. I was called the following day by their customer complaints team and told that they had tried to call me the day before to let me know the estimate had been sent but I was on the phone. I pointed out that I have call waiting and have since checked and can find no details of any call from them on that day. Basically, if you buy a Gear, enjoy it but if the screen cracks then wait until you can get a replacement fitted by your own back street repair rather than Samsung's low rated (check the internet) back street crew.
In my experience they don't care if there may be a thermal fault with their Gear. They have your money for the original purchase but after that, who cares, you are just an individual and we are a big business who has outsourced their warranty service and repair service.
eclipse_a said:
I had exactly the same problem. First overnight charge and I was dismayed to see a hairline crack running from the top to the left hand side of the screen. Contacted Samsung UK who arranged to ship it back for repair. I was told that on receipt their engineer would assess the damage. If they deemed it to have not been caused by a manufacturing fault then I would have to pay for the repair. Having seen the OEM price for the glass at $8 I was not too bothered and was happy a Samsung engineer would be involved. I was advised the repair would take 7 to 10 days. After 6 days the repair status still showed received. I contacted them by phone and they assured me it was assigned to an engineer and if I checked 3 days later I would probably see it had been dispatched back to me. 3 days later they didn't know where the watch was or if it had been repaired. Multiple calls to the customer service team over the next 9 days with promises of callbacks then on day 15 a quotation arrived from some third party crew called A Novo Ltd. asking for £138 to replace the whole LED assembly. I was called the following day by their customer complaints team and told that they had tried to call me the day before to let me know the estimate had been sent but I was on the phone. I pointed out that I have call waiting and have since checked and can find no details of any call from them on that day. Basically, if you buy a Gear, enjoy it but if the screen cracks then wait until you can get a replacement fitted by your own back street repair rather than Samsung's low rated (check the internet) back street crew.
In my experience they don't care if there may be a thermal fault with their Gear. They have your money for the original purchase but after that, who cares, you are just an individual and we are a big business who has outsourced their warranty service and repair service.
Click to expand...
Click to collapse
That's bad mate. To give you an update, I got the watch fixed by Samsung under warranty terms for free. They took some time (think around two weeks) to get it done. And I had the same problem trying to trace it's whereabouts after I sent it back. I now rarely use the Gear. As much as I love it, I know that if the screen cracks again for any reason, I won't be that lucky to get it fixed by Samsung under warranty any more.
Where did you find the oem price of the glass btw? Any link?
Sent from my SM-N9005 using Tapatalk
Related
Having come from the HTC one S in black I am well versed in chipping problems on metal HTC phones, I have the One now in black and have noticed the first chip in the chamfered edge on the top, if it was the silver version I wouldn't have even noticed but the metal underneath appears a bronze type colour.
I haven't dropped the device and it is only ever in my pocket and I have a nilkin case but it doesn't protect the front edge. I hope this isn't the start of another saga... :crying:
I have 2 scrapes/chips on mine also and it hasn;t been dropped or bumped. Always kept in its own pocket etc..boo
Mines fine, nothing to report so far.
Sent from my HTC One using xda app-developers app
packetlos said:
Having come from the HTC one S in black I am well versed in chipping problems on metal HTC phones, I have the One now in black and have noticed the first chip in the chamfered edge on the top, if it was the silver version I wouldn't have even noticed but the metal underneath appears a bronze type colour.
I haven't dropped the device and it is only ever in my pocket and I have a nilkin case but it doesn't protect the front edge. I hope this isn't the start of another saga... :crying:
Click to expand...
Click to collapse
Picture, please...
---------- Post added at 01:26 PM ---------- Previous post was at 01:26 PM ----------
bleary said:
I have 2 scrapes/chips on mine also and it hasn;t been dropped or bumped. Always kept in its own pocket etc..boo
Click to expand...
Click to collapse
Picture, please...
Palla71 said:
Picture, please...
---------- Post added at 01:26 PM ---------- Previous post was at 01:26 PM ----------
Picture, please...
Click to expand...
Click to collapse
You're a 'Pics or GTFO' kind of guy aren't you ?
Sent from my HTC Incredible S using Tapatalk 2
Palla71 said:
Picture, please...
---------- Post added at 01:26 PM ---------- Previous post was at 01:26 PM ----------
Picture, please...
Click to expand...
Click to collapse
+1 Picture, please
Palla71 said:
Picture, please...
---------- Post added at 01:26 PM ---------- Previous post was at 01:26 PM ----------
Picture, please...
Click to expand...
Click to collapse
vegetaleb said:
+1 Picture, please
Click to expand...
Click to collapse
Picture, please...
Yep, a photo would definitely help everyone to look out for these chippings
Sent from my HTC One X using xda premium
Hard to see as taken with a nexus 4 but definitely visible to the naked eye and I hope not the start of one of many
That's probably dust, blow it and will go away
TRiBaL1981 said:
That's probably dust, blow it and will go away
Click to expand...
Click to collapse
Dude thats not even a chipping....
BUY A PERMANENT GREY/BLACK MARKER for METAL SURFACES at your local pen shop and cover it up, should be invisible and will be good to cure other chippings too.
Oh man! That looks disgusting! I would go for a replacement!
But seriously - no. This is nothing. Let's get some things straight - "premium" feel of aluminum comes at a cost. Aluminum is soft, other stuff in the world is hard. Tiny speck of sand can do such a "damage". So just chill and accept your losses. iPhones 5 were more chipped out of the box.
You really can't eat a cookie and have a cookie. Just accept that no matter how you protect your phone, it will get damaged. You can always completely cover it with a plastic case either to protect it completely or to cover the chipped part if it is ssuch an issue.
I wonder how long it will take people to undertand that "premium" materials have a premium feel and premium look out of the box, but there is nothing premium about their durability. Industrial devices are made to excel in durability. Anodized aluminum and glass are the last materials of choice.
llothar said:
Oh man! That looks disgusting! I would go for a replacement!
But seriously - no. This is nothing. Let's get some things straight - "premium" feel of aluminum comes at a cost. Aluminum is soft, other stuff in the world is hard. Tiny speck of sand can do such a "damage". So just chill and accept your losses. iPhones 5 were more chipped out of the box.
You really can't eat a cookie and have a cookie. Just accept that no matter how you protect your phone, it will get damaged. You can always completely cover it with a plastic case either to protect it completely or to cover the chipped part if it is ssuch an issue.
I wonder how long it will take people to undertand that "premium" materials have a premium feel and premium look out of the box, but there is nothing premium about their durability. Industrial devices are made to excel in durability. Anodized aluminum and glass are the last materials of choice.
Click to expand...
Click to collapse
not the silver one, it wont scratch as easily
anyway what do we expect, if you read anandtech's review of the iPhone 5 you would understand this is a physical issue
however it can be countered by a some sort of nano coating which i am yet to see applied on a flagship phone
---------- Post added at 04:50 PM ---------- Previous post was at 04:48 PM ----------
packetlos said:
Hard to see as taken with a nexus 4 but definitely visible to the naked eye and I hope not the start of one of many
Click to expand...
Click to collapse
no gaps on the black version confirmed!
Chip is if you see the white aluminium base. This is not a chip. I know chips, my HTC One S bounced 3 times on the ground and got 4 chips. (and luckily screen didn't shatter lol)
Dharkan said:
Chip is if you see the white aluminium base. This is not a chip. I know chips, my HTC One S bounced 3 times on the ground and got 4 chips. (and luckily screen didn't shatter lol)
Click to expand...
Click to collapse
You can see a base, I am not worried about this tiny chip, what I am worried about is if it is the start of something bigger like the One S. It seems HTC industrial designers have not learned their lesson when it comes to coatings and sharp metal edges.
packetlos said:
Having come from the HTC one S in black I am well versed in chipping problems on metal HTC phones, I have the One now in black and have noticed the first chip in the chamfered edge on the top, if it was the silver version I wouldn't have even noticed but the metal underneath appears a bronze type colour.
I haven't dropped the device and it is only ever in my pocket and I have a nilkin case but it doesn't protect the front edge. I hope this isn't the start of another saga... :crying:
Click to expand...
Click to collapse
Looks to me like it didn't anodize properly in that tiny spot. When you say that is shows bronze underneath, that tells me that it did get anodized in that spot, but the growth (yes anodizing could be considered a growth) was not uniform with the rest of the product.
If you didn't know, the anodized coating is similar to microscopic "tubes" that grow on the surface of the aluminum. These tiny "tubes" hold dye to give you the desired color. When you anodize something and it doesn't get enough growth, the color will be less saturated... literally. Hence the bronze color underneath. Think of the color of a black sharpie that is more or less dead... when it is new, it will draw nice and black, when it gets old and dried out, it will give you that faded "bronze" color.
In the end, these "tubes" are sealed holding the color in... I have attached 2 pics to give you a better idea what the coating really is.
Dharkan said:
Chip is if you see the white aluminium base. This is not a chip. I know chips, my HTC One S bounced 3 times on the ground and got 4 chips. (and luckily screen didn't shatter lol)
Click to expand...
Click to collapse
tnEVo said:
In the end, these "tubes" are sealed holding the color in... I have attached 2 pics to give you a better idea what the coating really is.
Click to expand...
Click to collapse
Thank you tnEVo, that is a brilliant explaination of how it works.
Silver scratches or dents as easily it's just less noticable.
The problem is not really the color or anodizing when it is of good quality (=thick anodizing and hard aluminium, theres several grades of industrial aluminium and anodizing, cheap ones like on the iphone 5 and sturdy ones that are 3 to 10 times priciers, I don't know yet which one is used on the one), the problem is the chamfered edges.
90° angles are very vulnerable to denting/crushing/impacts and scuffing because thats where the aluminium is thinnest, at the top of each chamfered corners there is the thinnest ever peak of aluminium, and that peak gets damaged the first be it black, or silver or anything because it is the thinnest part of aluminium of the phone (cutting the top of a pyramid is easier than the bottom right ?).
"Now, after using the phone for more than a week, I can say it’s surely one of the best phones out there, if not the best. It’s got issues, for example, with the pretty finish chipping off, but I’m been very impressed in other areas like battery life and camera."
from one of the reviews online
I've had my Z3 compact for only 2 days, and I am already noticing micro scratches on the screen. My previous Moto X, which I've had for a year had no scratches on the screen of any kind, and I've never had a screen protector on it.
Anyone else seeing the same thing?
I haven't seen anything yet, but I'm trying to be careful with it lol. Any idea what you might've been doing that could have caused the scratches?
It ships with a screen protector ...
mudnightoil said:
It ships with a screen protector ...
Click to expand...
Click to collapse
Only in certain markets though.
degraaff said:
Only in certain markets though.
Click to expand...
Click to collapse
Aye, didn't get one with mine. Leaving it with the plastic things on until I can get a protector, not using it till rooted anyway.
degraaff said:
Only in certain markets though.
Click to expand...
Click to collapse
Are you aware if 'Murica gets a screen protector?
NRG1975 said:
Are you aware if 'Murica gets a screen protector?
Click to expand...
Click to collapse
Guess you'll see when it becomes available or detailed listing of package contents are put up. However, UK market definitely has it, so for those importing from Clove or Handtec, they will definitely get one.
NRG1975 said:
Are you aware if 'Murica gets a screen protector?
Click to expand...
Click to collapse
I'm not in 'Murica, so, nope, sorry, can't tell you.
mudnightoil said:
It ships with a screen protector ...
Click to expand...
Click to collapse
I've never used a screen protector on any of my previous phones, because I generally baby them. So I wasn't planning on using one with the Z3c. The front behaves more like plastic than glass, when it comes to scratches, apparently. None of my previous phones ever developed micro-scratches like this, and with how quickly they developed, this worries me a bit.
degraaff said:
I'm not in 'Murica, so, nope, sorry, can't tell you.
Click to expand...
Click to collapse
Ordered mine from Clove, and my unit which was delivered to 'Murica did indeed come with a Screen Protector.
---------- Post added at 03:34 PM ---------- Previous post was at 03:33 PM ----------
mudnightoil said:
Guess you'll see when it becomes available or detailed listing of package contents are put up. However, UK market definitely has it, so for those importing from Clove or Handtec, they will definitely get one.
Click to expand...
Click to collapse
I ordered form Clove, and yes, I got one.
Kev1000000 said:
I've had my Z3 compact for only 2 days, and I am already noticing micro scratches on the screen. My previous Moto X, which I've had for a year had no scratches on the screen of any kind, and I've never had a screen protector on it.
Anyone else seeing the same thing?
Click to expand...
Click to collapse
Wow didn't really notice this but just checked it under bright light and the upper corner does have a few very thin scratches. Definitely never dealt with this before on any other phone. Kind of worries me a bit. Ordered a tempered glass screen protector so I just need to be extra careful until Wednesday.
NRG1975 said:
Ordered mine from Clove, and my unit which was delivered to 'Murica did indeed come with a Screen Protector.
---------- Post added at 03:34 PM ---------- Previous post was at 03:33 PM ----------
I ordered form Clove, and yes, I got one.
Click to expand...
Click to collapse
That doesn't tell anything about 'murica, because it came from the UK.
---------- Post added at 09:47 PM ---------- Previous post was at 09:41 PM ----------
Well if your phone gets into contact with certain dust/sand particles, then there really isn't a lot of friction needed to create those tiny micro scratches. No phone display can withstand dust/sand+friction. The dust may be in your pocket, or wherever. You might notice the scratches more because this topic has encouraged you to actively start looking for them under very bright light.
degraaff said:
Well if your phone gets into contact with certain dust/sand particles, then there really isn't a lot of friction needed to create those tiny micro scratches. No phone display can withstand dust/sand+friction. The dust may be in your pocket, or wherever. You might notice the scratches more because this topic has encouraged you to actively start looking for them under very bright light.
Click to expand...
Click to collapse
My Moto X does not have any micro-scratches after being in the same pockets for over a year. Tapping on the Moto X's glass also feels a lot more dense than than the Z3c. I think Sony used some very thin/soft glass to achieve the "light" feeling of the device, which is going to make it a lot more susceptible to scratching.
Kev1000000 said:
My Moto X does not have any micro-scratches after being in the same pockets for over a year. Tapping on the Moto X's glass also feels a lot more dense than than the Z3c. I think Sony used some very thin/soft glass to achieve the "light" feeling of the device, which is going to make it a lot more susceptible to scratching.
Click to expand...
Click to collapse
Could you upload a video of this tapping sound difference? Keep in mind that the materials surrounding the glass also influence the sound the glass makes when tapped.
It gets the same micro-scratches that I got on my Nexus 5. I never got them on my S3 or HTC One at all, so there must be some minor difference there.
Still, even on the N5, the scratches weren't terribly noticeable except in bright light, and the Z3C has a considerably brighter screen.
NRG1975 said:
Ordered mine from Clove, and my unit which was delivered to 'Murica did indeed come with a Screen Protector.
---------- Post added at 03:34 PM ---------- Previous post was at 03:33 PM ----------
I ordered form Clove, and yes, I got one.
Click to expand...
Click to collapse
So you got yours then? Mine is tagged with the courier, I should get it today, but had hoped it would have been earlier.
Sent from my HTC One_M8 using Tapatalk
Kev1000000 said:
Tapping on the Moto X's glass also feels a lot more dense than than the Z3c.
Click to expand...
Click to collapse
Aw come on...
The Handtec one came with a screen protector, but it was just one of those cheap plastic jobbies. They're always way worse than the good tempered glass screen protectors.
Anyone recommend a good tempered glass protector that is currently available?
This doesnt sound to good! Iam coming from a htc one that i have had for almost a year and a half and there is not a single scratch , not even a micro scratch and i NEVER used a screen protector as i find them almost impossible to apply correctly and they take away from the beauty of the display / phone just a tad !! I would be gutted if a new expensive phone was seen to have micro scratches after short use
These have been recalled by Zagg according to a Facebook exchange I had w/ Zagg and a rep Zagg Chick. They are on display everywhere including Best Buy and still available to order. The curve on the Note 4 glass causes the edges to remain lifted from the glass creating a weird halo tyoe of effect all the way around the edge. Some exchanges back & forth from custoners had Zagg requesting information (like a credit card, say what?) for an exchange when the engineering is corrected.
Don't want to load xda w/ bunch of useless photos but you can go to Zagg on Facebook and read more angry posts.
JohnnyEpic said:
Don't want to load xda w/ bunch of useless photos but you can go to Zagg on Facebook and read more angry posts.
Click to expand...
Click to collapse
So if we bought it (like I did), we can just exchange them for the non-halo ones later when they're released?
I got one too. Interesting. I do not do facebook, so hopefully this thread stays updated with the latest information.
Sent from my SM-T807P
Got one on the day of phone release at Best Buy and had the guy install it - realized it was messed up, tried to put on a new one from a new package (for free) and it had that same halo effect because of the curved glass, so he just returned the glass one for me and I just got one of the normal Zagg kind and installed that for me and I was all set lol.
Sent from my SM-N910P using XDA Free mobile app
If you guys had gone with iSmooth you would have perfection with the absolute best customer service I have ever seen in a company
btw, not an employee nor affiliated in anyway...just absolutely love their products after trying 20 or so different screen protectors and hope I can help others save money/time/frustration that I went through
Bought mine at sprint the day it released as well. The halo dowant really bug me. When im using the phone i dont really notice and i have the samsung case so its closed when im not using the phone. But i do still have the zagg boxes and i registered the zagg glass already. When thru release the updated version ill awitch it out.
I bought this PThink - was like $9 - anyone ever used it?
Haven't had a chance to put it on yet
I did look at the glass and it does not appear to be curved. Although I can't tell for sure until I put it on.
Yeah, I was all set to take it back today along with a usb wifi adapter I decided not to use. Halo thing bugs me some, not to mention it looks like I'm eating KFC and texting on my phone from all the smudges on the screen. Even at $40, I decided to keep it to protect my phone.
chosenhobo said:
So if we bought it (like I did), we can just exchange them for the non-halo ones later when they're released?
Click to expand...
Click to collapse
I'm being told they will be making an option on their website for an exchange when they fix the issue. As of today, Best Buy still has them forsale.
JohnnyEpic said:
These have been recalled by Zagg according to a Facebook exchange I had w/ Zagg and a rep Zagg Chick. They are on display everywhere including Best Buy and still available to order. The curve on the Note 4 glass causes the edges to remain lifted from the glass creating a weird halo tyoe of effect all the way around the edge. Some exchanges back & forth from custoners had Zagg requesting information (like a credit card, say what?) for an exchange when the engineering is corrected.
Click to expand...
Click to collapse
Thanks for taking the time to share this. I got mine today, and the sprint dude said if you apply heat to it, then will go down. I'll borrow the neighbors hair dryer to see if this works.....I'm kinda doubting it...but if it does, I'll share. Otherwise, I'll be waiting too....but from someone who had 4 Notes 3's....due to breaking the screen....when he sold it to me, it was like I could hear angel music and bright lights were shining. LoL. If it really works, I'll be happy.
Please share your results. In my experience, tempered glass doesn't bend like that but my experience doesn't consist on phone screen covers.... ☺
My thing is you shouldn't have to apply heat to a $50 screen cover. The other material you can apply heat (sudden temperature rise) and have flexibility, this I've done before.
Same thing here. Zagg edges not down at edges. Sprint basically told me nothing they can do. Unbelievable. I guess ill register my zagg and hope for a replacement when one is available. 40 bucks you would think it would fit properly. Oh well. Ive contacted everyone i can.
Sprint said I was the first person to complain about it. I call b.s.
AS FOR ME.....GIVE ME LIBERTY OR GIVE ME DEATH
JohnnyEpic said:
Please share your results. In my experience, tempered glass doesn't bend like that but my experience doesn't consist on phone screen covers.... ☺
My thing is you shouldn't have to apply heat to a $50 screen cover. The other material you can apply heat (sudden temperature rise) and have flexibility, this I've done before.
Click to expand...
Click to collapse
Uhm..yeah...no go with the heat. The Sprint salesman told me it did work. I find his sales tactics to be subpar.
Sent from my SM-N910P using XDA Free mobile app
Well I've gone though two Zagg glass shields on my Note 4, plus I've also gone through an HDX. Both of the glass shields didn't go down at the bottom. The problem with them not laying down on the edges was worse on the iPhone 6 and 6 plus. The HDX went down just fine but I really wanted a glass shield.
As for Zagg having recalled them... I'm not to sure if they have otherwise we wouldn't carry them at Best Buy. I have, however, noticed that you can purchase the shields on Zagg's website but they are backordered.
Zagg released a second batch of the iPhone shields that worked perfectly fine so I'm sure that they will for the Note 4 as well.
Ps... These devices are the only ones with these issues. I've probably put down hundreds of shields and never had issues.
Sent from my SM-N910P using XDA Free mobile app
I buy the zerolemon glass screen protector ? made by the same people who make the zerolemon battery. Works flawless. And is 30$ cheaper. I have the same kind on my note 3.
---------- Post added at 01:29 PM ---------- Previous post was at 01:27 PM ----------
[Lifetime Warranty] ZeroLemon® Ultra Glass Armor - 9H Premium Tempe... http://www.amazon.com/dp/B00OKNAH56/ref=cm_sw_r_udp_awd_hlLxub1ASX8V6
Cbass15 said:
I buy the zerolemon glass screen protector ? made by the same people who make the zerolemon battery. Works flawless. And is 30$ cheaper. I have the same kind on my note 3.
---------- Post added at 01:29 PM ---------- Previous post was at 01:27 PM ----------
[Lifetime Warranty] ZeroLemon® Ultra Glass Armor - 9H Premium Tempe... http://www.amazon.com/dp/B00OKNAH56/ref=cm_sw_r_udp_awd_hlLxub1ASX8V6
Click to expand...
Click to collapse
Thanks for the tip!
I'll take this guys word.
http://www.amazon.com/gp/aw/review/B00OKNAH56/R2GBBZRPF8A1ZJ/ref=mw_dp_cr?cursor=2&sort=rd
New shipment of Zagg Note 4 Glass screen protectors. Same issue... really disappointed in Zagg. They make amazing shields...
Sent from my SM-N910P using XDA Free mobile app
JohnnyEpic said:
Thanks for the tip!
I'll take this guys word.
http://www.amazon.com/gp/aw/review/B00OKNAH56/R2GBBZRPF8A1ZJ/ref=mw_dp_cr?cursor=2&sort=rd
Click to expand...
Click to collapse
Fits perfectly for me.
Took mine back to sprint... THey tried to give me the 14 day policy.... I told them they need to override that summa of bi*tch and give me my money back. I know this won't work for everyone but be very addimit about your money and I hope it works for everyone.
for all the G4 owner...better use a case or handle your G4 nicely..dont ever let it drop...1 single drop is all it take to cracked your screen
Gorilla Glass 3 is what the G4 uses. I have the S5 and it also has the GG3. I have dropped my phone multiple times and thrown it (with case) and it has not cracked. You either got a cheap overseas phone or faulty GG. This is why you use cases..
i guess you were unlucky. I dropped mine a couple of times on the corner, damaged the corner but never cracked the screen. Didn't have a case on the leather back. But now i prefer a nice thin case (spigen) which protects everything the way it should has a good grip and i added a reinforced tempered glass. So i am secured ... for the moment.
Dennisg34 said:
Gorilla Glass 3 is what the G4 uses. I have the S5 and it also has the GG3. I have dropped my phone multiple times and thrown it (with case) and it has not cracked. You either got a cheap overseas phone or faulty GG. This is why you use cases..
Click to expand...
Click to collapse
yes...i have G3 and drop 2 times...no issue..
but this G4...only once is what it take to shatter the corner of the screen~
doki81 said:
for all the G4 owner...better use a case or handle your G4 nicely..dont ever let it drop...1 single drop is all it take to cracked your screen
Click to expand...
Click to collapse
How is this screen the "worst" just because you dropped it?
Sfkn2 said:
How is this screen the "worst" just because you dropped it?
Click to expand...
Click to collapse
it's the worst for my experience as i have use quite some phone before and G4 is the most lousier screen ever..1 drop and gone..
Dude, it depends from multiple factors... The way the phone falls, the way he knocks on the ground, the forcestrike ... Sometimes just happens on a certain fall by certains elements that the impact factors made him crack, it could happen to any phone. Doesn't mean he's bad and just breaks right after the first fall. And btw, using a case is always advised in a high end phone unless you're rich and you don't care about buying another one or repair it.
didi_ghost said:
Dude, it depends from multiple factors... The way the phone falls, the way he knocks on the ground, the forcestrike ... Sometimes just happens on a certain fall by certains elements that the impact factors made him crack, it could happen to any phone. Doesn't mean he's bad and just breaks right after the first fall. And btw, using a case is always advised in a high end phone unless you're rich and you don't care about buying another one or repair it.
Click to expand...
Click to collapse
How do you know his phone wasn't a girl? lol
you have all our sympathy, you must be devastated, I know I would be.
it's really down to luck when you drop a phone, sometimes you get lucky, sometimes you don't, it's happened to me with other phones and I've ended up spending a fortune getting them repaired because I cant live with a defect on something I use so much.
I'd love to see a manufacturer make the gorilla glass user replaceable, just like a screen protector. I personally always add a toughened glass screen protector and i'm sure a lot of people do, so all the effort phone makers go to to make their phones the slimmest and sleekest are in vain, as we then have to cover them up, because essentially they are a really expensive and fragile piece of equipment that's not easily repaired !
The glass is the same glass used on 99% of other smartphones. Just bad luck. The way it fell, the angle it hit the ground.
the_scotsman said:
The glass is the same glass used on 99% of other smartphones. Just bad luck. The way it fell, the angle it hit the ground.
Click to expand...
Click to collapse
mine flew off from my pants pocket and it fly out horizontally when i came out from car...and then it landed on the top left corner
1st i notice a small chip off on the frame but no crack...the 2nd day morning.the crack on the top corner happen.. :crying:
i check with the service center and the glass and frame together will cost about sgd190 before tax.
I swear people must have butter in their hands, I've had my Nexus 4 for 2.5 years, never dropped it, not one scratch on the front screen. If you care about your phone, look after it
That must be some kind of record though, exactly one week after launch and it's damaged, although I supposed the guy in the video who got the iPhone and dropped it while showing the news reporter it
djsubterrain said:
I swear people must have butter in their hands, I've had my Nexus 4 for 2.5 years, never dropped it, not one scratch on the front screen. If you care about your phone, look after it
That must be some kind of record though, exactly one week after launch and it's damaged, although I supposed the guy in the video who got the iPhone and dropped it while showing the news reporter it
Click to expand...
Click to collapse
i guess my hand dont have much butter...didnt know who put the butter in my pocket
doki81 said:
mine flew off from my pants pocket and it fly out horizontally when i came out from car...and then it landed on the top left corner
1st i notice a small chip off on the frame but no crack...the 2nd day morning.the crack on the top corner happen.. :crying:
i check with the service center and the glass and frame together will cost about sgd190 before tax.
Click to expand...
Click to collapse
It flew out of your pants.. The impact is too huge for the phone to handle. You are lucky that the whole screen is not cracked..
doki81 said:
mine flew off from my pants pocket and it fly out horizontally when i came out from car...and then it landed on the top left corner
1st i notice a small chip off on the frame but no crack...the 2nd day morning.the crack on the top corner happen.. :crying:
Click to expand...
Click to collapse
I notice you have a flip cover on it. Do you remember when it fell whether the flip cover was covering the screen or did it open and allow the screen to contact the ground first ?
---------- Post added at 05:31 PM ---------- Previous post was at 05:29 PM ----------
didi_ghost said:
Dude, it depends from multiple factors... The way the phone falls, the way he knocks on the ground, the forcestrike ... Sometimes just happens on a certain fall by certains elements that the impact factors made him crack, it could happen to any phone. Doesn't mean he's bad and just breaks right after the first fall. And btw, using a case is always advised in a high end phone unless you're rich and you don't care about buying another one or repair it.
Click to expand...
Click to collapse
The phone as a slight bend to it by design. does this mean the screen also has a bend or is it completely flat ?
I feel for you my friend - I know how it is just when you get a new phone. It happens. Get it fixed. Or try and sell it on eBay and buy another. It will cost you but it happens. The pain will pass.
Sent from my SM-N910H using XDA Premium HD app
Yeah never liked flip covers for this reason
One Twelve said:
I notice you have a flip cover on it. Do you remember when it fell whether the flip cover was covering the screen or did it open and allow the screen to contact the ground first ?
---------- Post added at 05:31 PM ---------- Previous post was at 05:29 PM ----------
The phone as a slight bend to it by design. does this mean the screen also has a bend or is it completely flat ?
Click to expand...
Click to collapse
The phone has a complete slight bend on all his body.
Love threads like this.
Phone is garbage!11!1
Why?
I dropped it and it broke!
lol
But too be fair the G4 screen really isnt that impressive
Hi, everybody,
So I'm writing here to share my grief about my N6. Long story short - screen cracked by itself on 2nd day of use and I'm being strung by Google and Motorola so far.
It was my second day of using the phone. Installed all my apps, copied music, books, app files. Was pretty happy, ordered a bumper case.
I was walking on an ocean beach, taking sunset photos with the phone. In between I have had my phone inside a side pocket of my shorts. Plain cloth shorts. The only thing that was in that pocket were my car keys, but they are regular car keys, with retractable key which at the time was stowed in its plastic housing. I hadn't had any hard metal on the car keychain, the only other thing was plastic keyfinder device.
At some point I took a photo and put the phone inside. I walked about a couple hundred feet, pulled my phone out and noticed a crack running from top right to middle right edge of the screen. Initially I was thinking that I might have hit the phone against something. But after analyzing my actions - that was definitely not the case. I wasn't running or falling or sitting on the phone and there even weren't many objects around which I could hit the phone against. And anyway, aren't you supposed to be able to drive freaking nails with that thing? https://www.youtube.com/watch?v=xb2T5n2DfZw
I clearly remember the last time I used the phone when it hadn't had the crack (basically, 30 seconds prior to noticing the crack). That is also quite clear once I inspected the phone - there is no evidence of physical damage on the shell which usually accompanies cracked screens when devices fall. Also, there is one single crack line which is not what happens when people when phone face gets smashed. In that case typical picture is something like this: http://cdn.shopify.com/s/files/1/0413/8161/products/Broken_Samsung_2.jpg?v=1396121989
I do understand that phone glass cracking by itself sounds weird, but after doing some research I'm seeing that this is not something unheard of (case 1, case 2, case 3). I do believe that this crack is the result of a mechanical failure on the part of the tempered glass that the phone uses. The glass might have been overcooked at some point and then simply failed once I have started using the phone with phone being heated by all the internal modules, or something like that.
I reached out to Google, but the praised-by-some support was very bland. The first-tier lady kept repeating "your warranty covers everything but not the cracked screen" and the supervisor kindly offered to dial Motorola tech support for me. Another attempt yielded a lady who was saying that "warranty/return policy doesn't cover physical damage" which is even more ridiculous since I should be able to return a phone if it's damaged on arrival.
Motorola told me that it's $175+tax for repairs, but I managed to talk them into at least having their repairs department investigate. The guy was saying something about "they will see if this was caused by overheating, if it's not, there is nothing we can do".
I'm being rather unhappy as of current moment To spend $700 on the phone only to have something like this happen on my second day
Attaching some photos and here is my youtube video: https://www.youtube.com/watch?v=mGIQoG0FZaY
Also attaching a sunset photo I took right about where I noticed the crack. 10 years ago I spent $1000 on a camera that weighed two pounds and took photos like that :/
Any suggestions or similar experiences are welcome. Maybe there is a way to break your Gorilla Glass inside your pocket without any hard impacts?
I had the same thing happen with my nexus 4, crack appeared on the screen while I was on it!
At least you got a nice beach photo.
Perhaps the shorts are getting a wee bit to snug ?
( the preceding was a poor attempt at humor don't shoot the messenger)
In every phone sub forum here @ XDA there is one of these "the phone screen cracked itself" threads it seems.
There had to have been some sort of torque or pressure exerted in such a way that it cracked, extreme temperature change etc.
Phones screens don't just break themselves. Furthermore do you think it was a wise decision to purchase a $799 device, a device which you probably use more than any other device you own to have some sort of insurance coverage for damage such at this?
Everyone whines about Verizon but having asurion coverage has paid for it self many times.
You have a new device fedexed pretty much no questions asked.
Corvin666 said:
Hi, everybody,
Click to expand...
Click to collapse
Ok, since it was on your second day of owning the thing, why not just tell them that it was cracked when you opened the box?
Also, check with your credit card company. They may actually cover this kind of thing. They rarely TELL you about this kind of protection, since it costs them when you use it, but it could be there nevertheless. Worth asking.
---------- Post added at 02:12 PM ---------- Previous post was at 02:00 PM ----------
deathshead said:
Phones screens don't just break themselves. Furthermore do you think it was a wise decision to purchase a $799 device, a device which you probably use more than any other device you own to have some sort of insurance coverage for damage such at this?
Click to expand...
Click to collapse
Missing intended "NOT" in there notwithstanding, the insurance argument is bullpoop.
You *NEVER* win by buying insurance. Only the insurance companies win. Think about it for just a second... if they didn't TAKE IN MORE money than they pay out, they would not be OFFERING insurance, since there would be nothing in it for the insurance company. Insurance only exists because the consumer is a retarded sucker.
Buy 10 things that cost $100 each, with $25 insurance. You smash one of those things and the insurance forks out $25 to *repair/refurb* it.
1) You've spent $250 in buying insurance to obtain a $25 payout.
2) The payout for THAT unit didn't even exceed the cost of insuring THAT unit.
3) You COULD have bought 2.5 NEW $100 things (including the updated version of the thing that broke) for the money.
Yeah, maybe once in a LONG while, you get an insurance payout, but it will NEVER add up to all the PREMIUMS you pay.
Thing to do; instead of buying insurance on things, take the money you WOULD be spending on insurance, and put it into a "would-have-been-insurance" savings account, or even better, some kind of investment. When something you have breaks, get it fixed with the money in that account. Watch as the balance grows -- eventually, you'll notice that there is enough money in that account to buy a new car AND a boat. Pick just ONE and keep saving the rest.
doitright said:
Ok, since it was on your second day of owning the thing, why not just tell them that it was cracked when you opened the box?
Also, check with your credit card company. They may actually cover this kind of thing. They rarely TELL you about this kind of protection, since it costs them when you use it, but it could be there nevertheless. Worth asking.
---------- Post added at 02:12 PM ---------- Previous post was at 02:00 PM ----------
Missing intended "NOT" in there notwithstanding, the insurance argument is bullpoop.
You *NEVER* win by buying insurance. Only the insurance companies win. Think about it for just a second... if they didn't TAKE IN MORE money than they pay out, they would not be OFFERING insurance, since there would be nothing in it for the insurance company. Insurance only exists because the consumer is a retarded sucker.
Buy 10 things that cost $100 each, with $25 insurance. You smash one of those things and the insurance forks out $25 to *repair/refurb* it.
1) You've spent $250 in buying insurance to obtain a $25 payout.
2) The payout for THAT unit didn't even exceed the cost of insuring THAT unit.
3) You COULD have bought 2.5 NEW $100 things (including the updated version of the thing that broke) for the money.
Yeah, maybe once in a LONG while, you get an insurance payout, but it will NEVER add up to all the PREMIUMS you pay.
Thing to do; instead of buying insurance on things, take the money you WOULD be spending on insurance, and put it into a "would-have-been-insurance" savings account, or even better, some kind of investment. When something you have breaks, get it fixed with the money in that account. Watch as the balance grows -- eventually, you'll notice that there is enough money in that account to buy a new car AND a boat. Pick just ONE and keep saving the rest.
Click to expand...
Click to collapse
Between myself and the wife I have had atleast 5 phones replaced over the years., Works for us,
I would spend the $$ on your "would have been insurance account" on dumb stuff like beer and toys. lol
Corvin666 said:
Hi, everybody
Click to expand...
Click to collapse
Crack started at the end that intersects the volume button. The volume button is a soft spot on the phone. This is what pockets do to big phones, especially when you have additional things in the pocket with the phone, like keys. Warranty does not apply.
---------- Post added at 02:22 PM ---------- Previous post was at 02:17 PM ----------
deathshead said:
Between myself and the wife I have had atleast 5 phones replaced over the years., Works for us,
I would spend the $$ on your "would have been insurance account" on dumb stuff like beer and toys. lol
Click to expand...
Click to collapse
beer and toys... yeah, well if you can afford beer and toys, you can probably afford to buy new stuff occasionally anyway. Either way, I promise you that you've spent way more on insurance over the years than they've paid out, and I don't mean just phones, I mean everything, including whatever "extra" insurance you have on your car, etc. (it is unfortunate that we are legally required to carry liability insurance on a car, even when you can actually afford to pay out more than the required coverage)
Corvin666 said:
I'm being rather unhappy as of current moment To spend $700 on the phone only to have something like this happen on my second day
Click to expand...
Click to collapse
you bought the nexus 6 for $700? lol which company ripped you off? i wouldnt have gotten it for that price..for a phone that is almost a year old..the nexus 6 runs for $500 and sometimes cheaper nowadays
deathshead said:
Furthermore do you think it was a wise decision to purchase a $799 device, a device which you probably use more than any other device you own to have some sort of insurance coverage for damage such at this?
Click to expand...
Click to collapse
That's a good idea. I bought it from Google Play - somehow I didn't notice any kind of protection options on there...
doitright said:
Ok, since it was on your second day of owning the thing, why not just tell them that it was cracked when you opened the box?
Click to expand...
Click to collapse
That would be LYING
Seriously - I think that's easily traceable. I've been installing app and using Google services...
doitright said:
Crack started at the end that intersects the volume button. The volume button is a soft spot on the phone. This is what pockets do to big phones, especially when you have additional things in the pocket with the phone, like keys. Warranty does not apply.
Click to expand...
Click to collapse
I am not buying that. Gorilla glass should be tougher than this. My pants are not that tight, plus where are you suggesting to carry a big phone?
hello00 said:
you bought the nexus 6 for $700? lol which company ripped you off? i wouldnt have gotten it for that price..for a phone that is almost a year old..the nexus 6 runs for $500 and sometimes cheaper nowadays
Click to expand...
Click to collapse
Google Store https://store.google.com/product/nexus_6
Interestingly enough, it is $500 there now...
NEW DEVELOPMENT!
Spent about an hour yesterday playing Mortal Kombat on the phone. The phone heated up and turned off while there still was about 10% of battery life left. I twiddled it in my hands and noticed the back cover separating from the plate (attached a picture)
I guess I am seeing the infamous battery expansion issue. I bet screen was the first thing that gave, the glue that rear cover has ended up being stronger, but not much. Will see what Google/Motorola says about this. Given the price drop will try pushing for a refund
I think that video is about HTC not N6
Interesting. I was in the 'screens don't crack themselves' camp. But I can see how a bulging battery could do it...
Corvin666 said:
That's a good idea. I bought it from Google Play - somehow I didn't notice any kind of protection options on there...
That would be LYING
Seriously - I think that's easily traceable. I've been installing app and using Google services...
Click to expand...
Click to collapse
1) That would depend on them actually pulling the data together, which is unlikely (especially since india that handles the phone doesn't have access to the full google database...)
2) That it came with a crack doesn't necessarily mean that you don't turn it on to make sure you actually like it.
I am not buying that. Gorilla glass should be tougher than this. My pants are not that tight, plus where are you suggesting to carry a big phone?
Click to expand...
Click to collapse
I can't imagine why it is that you believe that a piece of HARDENED and UNCOMMONLY BRITTLE glass that is a fraction as thick as a sheet of paper would somehow be able to magically withstand being twisted in your pocket.
Google Store https://store.google.com/product/nexus_6
Interestingly enough, it is $500 there now...
Click to expand...
Click to collapse
Its on sale, and that is 32GB. The 64GB "regular" price remains $700.
NEW DEVELOPMENT!
Spent about an hour yesterday playing Mortal Kombat on the phone. The phone heated up and turned off while there still was about 10% of battery life left. I twiddled it in my hands and noticed the back cover separating from the plate (attached a picture)
Click to expand...
Click to collapse
1) Its a flexible plastic back cover that is "glued" on with sticky goo.
2) Observe how it is lifting not all that particularly far from those same buttons where the side is weakest and the screen cracked from....
Hmm.... coincidence?
doitright said:
Its on sale, and that is 32GB. The 64GB "regular" price remains $700.
Click to expand...
Click to collapse
Not true! the 64GB version is also on sale for $150 off, so it's $549.00.
doitright said:
I can't imagine why it is that you believe that a piece of HARDENED and UNCOMMONLY BRITTLE glass that is a fraction as thick as a sheet of paper would somehow be able to magically withstand being twisted in your pocket.
1) Its a flexible plastic back cover that is "glued" on with sticky goo.
2) Observe how it is lifting not all that particularly far from those same buttons where the side is weakest and the screen cracked from....
Hmm.... coincidence?
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So what are you saying? I'm a guy with superstrong pants and I can twist phones in my pockets with no hands? Maybe I should go on a tour doing that?
This is ridiculous, seriously. Phones are designed to withstand stress much harder than that caused by putting them in a jeans pocket. Plus, I never carry phones in back pocket, I always had it in my side pocket. Try getting an old phone and twist it with your hands until it breaks. I bet you would be surprised by how much force is needed.
My theory - battery expansion caused unusual pressure on the glass which got twisted too far and cracked. Probably was not the best specimen of Gorilla Glass out there as well. Now that glass had shifted into new pressure limit range and the battery keeps expanding, it is pushing against the back cover and now the adhesive on the back cover is the weak spot.
Which theory makes more sense? Superpants or defective battery?
deathshead said:
Phones screens don't just break themselves.
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Exactly.
---------- Post added at 10:08 PM ---------- Previous post was at 10:07 PM ----------
Corvin666 said:
So what are you saying?
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Your keys were in your pocket with your phone.
---------- Post added at 10:09 PM ---------- Previous post was at 10:08 PM ----------
Corvin666 said:
Which theory makes more sense? Superpants or defective battery?
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Hard object (keys) banging against phone in pocket as you walk.
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JimSmith94 said:
Not true! the 64GB version is also on sale for $150 off, so it's $549.00.
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And it is on sale at motorola.com where you can buy the MotoCare policy with the phone.
JulesJam said:
Your keys were in your pocket with your phone.
And it is on sale at motorola.com where you can buy the MotoCare policy with the phone.
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So here is the picture of my car keys. The only metal thing here is the ring that connects keys to the tracker. What do you think needs to happen for those car keys to crack Nexus 6 screen?
Valid point about Motorola, though, shame I hadn't researched before buying - probably should've just ordered it from them.
Corvin666 said:
So here is the picture of my car keys. The only metal thing here is the ring that connects keys to the tracker. What do you think needs to happen for those car keys to crack Nexus 6 screen?.
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Why do you think only metal can crack a screen?
So looks like this is resolved. After spending 1,5 accumulated hours with Google and Motorola support, Google agreed to replace the device with a new one and refund the price difference. I'm satisfied with the outcome, but am concerned about the issues I might face with the new device... I still think that N6 is an amazing device and I particularly enjoyed the screensize and the stereo speakers. My old N5 looks so tiny and toyish compared to that one.
Anyway, let this thread be a warning for all the future buyers. There are things to watch out for. Fortunately, seems that they surface pretty quickly. Just make sure you spend a few hours playing Mortal Kombat X to warm that sucker up.
Appart from the naysayers, I believe you got a lemon. The problem is, good luck trying to get a replacement for that. Nowadays, getting a smartphone is like winning the lottery. You never know if the screen has microfractures that lead to cracks, non-replaceble batteries and bad assembly leading to the batteries swelling and etc etc.
Its the price you pay for when companies outsource their production to developing countries with no sense of worker rights, clean enviroments, etc.
JimSmith94 said:
Not true! the 64GB version is also on sale for $150 off, so it's $549.00.
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I made the pertinent part of your sentence into BOLD, and underlined the error contradicted by it.
---------- Post added at 01:48 PM ---------- Previous post was at 01:41 PM ----------
Corvin666 said:
So what are you saying? I'm a guy with superstrong pants and I can twist phones in my pockets with no hands? Maybe I should go on a tour doing that?
This is ridiculous, seriously. Phones are designed to withstand stress much harder than that caused by putting them in a jeans pocket. Plus, I never carry phones in back pocket, I always had it in my side pocket. Try getting an old phone and twist it with your hands until it breaks. I bet you would be surprised by how much force is needed.
My theory - battery expansion caused unusual pressure on the glass which got twisted too far and cracked. Probably was not the best specimen of Gorilla Glass out there as well. Now that glass had shifted into new pressure limit range and the battery keeps expanding, it is pushing against the back cover and now the adhesive on the back cover is the weak spot.
Which theory makes more sense? Superpants or defective battery?
Click to expand...
Click to collapse
Jeans are tough pants. The phone is very large. Have you ever heard of Archimedes? If he wasn't an ancient dead guy, he'd tell you that the longer the edge of the object gets, the more leverage you have and the easier it will be to apply damaging force against it.
In fact, one of the complaints about apple6+ phone (which actually has the same outside dimensions as Nexus 6, despite its smaller screen) is exactly this... that girls wearing SPANDEX were BENDING the phone at the weak point where the side buttons are.
https://www.google.com/search?q=app...ChMI9tno8JOFxgIVlS2MCh3pfACs&biw=1769&bih=799
You've got your, obviously much tougher Nexus 6, with the same physical dimensions, in JEANS pocket, able to apply significantly MORE force to the thing.... you don't expect a problem there?
Nexus 6 isn't a PANTS POCKET phone. Nexus 6 is a HOLSTER/BRIEFCASE phone.