So I go to my nearest local at&t store and when I ask for it they said I think we have it on display, but not in stock. Maybe will get stock later from delivery. I go to my next nearest store, and they have it on display as well. I ask him to get me one and he says they have none in the back. I have a definite contact that would hold one for me at his store but its an hour from me but I was about to take the road trip. As I left the 2nd at&t store, I get in my car and the 2nd at&t store rep calls me on my phone and says I found some in the back they were in my managers office. I go back and purchase it off contract. I dare ask for any available cases, he goes to the back again and says they cant find none but one pink one. I said no thanks, no offense to pink cases.
So with that being said, who's fault is this? I actually think it's LG's fault for not pushing for a bigger launch. They dont seem worried, oh well I got one and I'm liking it. Gonna root it and debloat this poor bloated G2. I just hope the battery life is better than my sgs4, I'm using whatever charge it came with today. It sort of reminds me of my nexus 4, the double tap to turn on/off is a stock feature I thought I would never see.
Anyone else with a similar experience? Maybe companies should not launch on Friday the 13th??
SysAdmNj said:
So I go to my nearest local at&t store and when I ask for it they said I think we have it on display, but not in stock. Maybe will get stock later from delivery. I go to my next nearest store, and they have it on display as well. I ask him to get me one and he says they have none in the back. I have a definite contact that would hold one for me at his store but its an hour from me but I was about to take the road trip. As I left the 2nd at&t store, I get in my car and the 2nd at&t store rep calls me on my phone and says I found some in the back they were in my managers office. I go back and purchase it off contract. I dare ask for any available cases, he goes to the back again and says they cant find none but one pink one. I said no thanks, no offense to pink cases.
So with that being said, who's fault is this? I actually think it's LG's fault for not pushing for a bigger launch. They dont seem worried, oh well I got one and I'm liking it. Gonna root it and debloat this poor bloated G2. I just hope the battery life is better than my sgs4, I'm using whatever charge it came with today. It sort of reminds me of my nexus 4, the double tap to turn on/off is a stock feature I thought I would never see.
Anyone else with a similar experience? Maybe companies should not launch on Friday the 13th??
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This is why I ordered on AT&T website. I placed the order 9/10 at 11pm and it was in my hands on 9/12. I hate dealing with local AT&T stores, at least in the DC/Metro area.
ordered the friday it came out on 9/6 was in my hands monday morning, have been in contact with the guys on IRC, hope we can get this thing cracked soon. =P
Same here. Premier order was even worse. I actually ended up getting one in store this morning. My premier order is still processing from the 11th. Will refuse it when it comes since I can't cancel according to them even though it hasn't shipped.
Sent from my LG-D800 using Tapatalk 2
ratchetjaw said:
Same here. Premier order was even worse. I actually ended up getting one in store this morning. My premier order is still processing from the 11th. Will refuse it when it comes since I can't cancel according to them even though it hasn't shipped.
Sent from my LG-D800 using Tapatalk 2
Click to expand...
Click to collapse
Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.
boogie2001 said:
Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.
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Click to collapse
I've experienced the same thing from AT&T, T-Mobile, and Verizon. Almost none of the reps that I've spoken with are knowledgeable on phones. I went to a Verizon store wanting to purchase an HTC Droid DNA and was directed to a Note II. I advised him of the reason I was interested in the DNA. Not interested in the Note for the same reasons.
boogie2001 said:
Bottom line is At&t employees are bunch of dummies. Kidding. Im sure people are quite smart going in but once theyve been in the cluster F ( that is At&t) they are screwed. At&t tells them what phones to push ( Iphones, S4's HTC's etc) and all the others are just fillers. Ive been into at&t stores before and educated the sales rep about the phones they have on display and in most cases they dont even care. This is your freggin job people!! Hello???!!! I ran into the same thing when I purchased the LG OGP - they were clueless and kept wanting me to take a look at the HTC One! Im sure its partly LG's fault but end of the day (IMO) its not just At&t employees that are clueless, Ive encountered the same thing at TMO and Verizon stores too. Never set foot in a Sprint store so I can comment on them.
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Click to collapse
Well I used to work for At&t and I can tell you that they do not really care which phones you buy (to an extent). They only really make money off of contracts. The problem is that they only educate workers on the more popular phones, so they tend to show you a Samsung so they don't look stupid since they know nothing about LG. The problem is that they are really pushing you to increase your MRC (Monthly Recurring Revenue). So they want things like Mobile Protection Pack and they encourage you to add a line or buy marked up accessories. It doesn't matter which phone you buy. They spend very little time teaching employees about a Snapdragon 800 and lots of time about the 5 key behaviors of sales. I just happen to be a hardcore phone enthusiast so would be able to talk with customers about every phone. So this is the real reason behind another terrible LG launch. Like the G Pro. At&t only cares about phones that will bring in more customers so they can increase sales, like iPhones. plus people who buy iPhones tend to buy more accessories and have multiple cases. And people like us tend to shop online and only buy store accessories when we're desperate and are waiting for our case from Amazon to arrive. So there you have it guys.
I agree.
Sent from my LG-E980 using xda app-developers app
Related
Found this on another board and thought it was worth sharing:
http://androidheadlines.com/2010/05/verizon-dumps-nexus-one-google.html
Does not look like any more phones are going to come directly from Google, however, I am still VERY happy with my Nexus One!!
Ill reserve my judegement for an official announcement, I dont see anything that indicates google is done with phones.
darx said:
Ill reserve my judegement for an official announcement, I dont see anything that indicates google is done with phones.
Click to expand...
Click to collapse
They are definitely not done with phones. They will continue to develop the software, and might just pull out of the "hardware" business and leave that to HTC.
well the only thing confirmed in the article is that Verizon did not cancel the phone. Google did.
Rest is pure speculation of the blogger. If Google wanted to quit completely... why did they launch the at&t version?
Phones for verizon and Sprint (CDMA etc) are not as straight forward as for T-Mobile and At&T (GSM). The phones have to be locked to verizon and sprint.. they are always at the mercy of the provider. GSM are standard based and all you need is SIM card to move from one service to other. You are not tied to a carrier.
Anyways... I will avoid speculating further myself...There are just way too many things going on in the corporate world.
Just be assured... Google has shares in the market... they will have to release a press release and give good reason to cancel phone business as the phone business was in black. They can't cancel any profitable business without explaining it to investors.
The nexus one is profitable to google? At&t version shouldn't be too hard since it's gsm like T-Mobile. Maybe they just decided they don't want to make a cdma phone since gsm is the standard around the world anyway.
What google wants to do can't be done with the two biggest cell phone companies because it's a closed ecosystem.
Mokurex said:
The nexus one is profitable to google? At&t version shouldn't be too hard since it's gsm like T-Mobile. Maybe they just decided they don't want to make a cdma phone since gsm is the standard around the world anyway.
Click to expand...
Click to collapse
yes. Nexus One is profitable
http://www.engadget.com/2010/04/15/feel-goodroid-nexus-one-is-in-the-black-60k-android-devices-ac/
Not one sentence of that is from a public/official source. Google on the other hand has said publicly that they are making money, they are happy with what they were getting out of it, they plan to stay in it for the long haul. Hmmmm.
I actually like that the nexus has poor sales.... Its a great phone than no one bought (mostly due to zero marketing and lack of tech support) so it gives it a sense of exclusivity. Usually to get such exclusivity you have to buy a crappy phone or a really overpriced one. and google is not hurting financially... this was more of a science project for them
Its quite different from when I had my iphone... I remember I would be out on a dinner and when the “apple ringtone” went off, 10 people would bust out their iphones, no people contantly ask me what phone i have
Google should have put a Beta tag on google.com/phone.
Then no one would have complained about the low sales and it would be clear that this is just them getting their feet wet.
Put it this way: the next phone Google sells on their website, you can be guaranteed that sales (and off-line advertising) will be much higher.
Paul22000 said:
Google should have put a Beta tag on google.com/phone.
Then no one would have complained about the low sales and it would be clear that this is just them getting their feet wet.
Put it this way: the next phone Google sells on their website, you can be guaranteed that sales (and off-line advertising) will be much higher.
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Click to collapse
Yep, cant wait for Nexus Two.
omg, we are too exclusive now.
no one will have brand new google phone anymore.
I went to google.com/phone and I didn't see anything about this on there. Is this news offical? I'm 24 more days away from ordering my Nexus One and I was hoping to have it delivered to my house and such. Damn, I wanted to get my phone engraved too.
ChillRays said:
I went to google.com/phone and I didn't see anything about this on there. Is this news offical? I'm 24 more days away from ordering my Nexus One and I was hoping to have it delivered to my house and such. Damn, I wanted to get my phone engraved too.
Click to expand...
Click to collapse
it's official http://forum.xda-developers.com/showthread.php?t=681634
I still don't see a timetable in either of those two links. It might be better if I went over to t-mobile store and picked one up.. that way I could see if "dust is under the screen" or some sorta damage on it... idk..
Looks as though they will still sell it online and in stores and eventually they will do away with online all together.
ChillRays said:
I still don't see a timetable in either of those two links. It might be better if I went over to t-mobile store and picked one up.. that way I could see if "dust is under the screen" or some sorta damage on it... idk..
Looks as though they will still sell it online and in stores and eventually they will do away with online all together.
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Click to collapse
Yep they just "announced" it. No specific date on when they'r pulling the plug on the online store.
I said before launch...I hope its a phone that everyone wants but few have.
Few have it..it IS unique...but noone knows wth it is and just assume its some stupid iphone.
Only cel store folks have had any clue of what it is.
xManMythLegend said:
I said before launch...I hope its a phone that everyone wants but few have.
Few have it..it IS unique...but noone knows wth it is and just assume its some stupid iphone.
Only cel store folks have had any clue of what it is.
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Click to collapse
yup, this is actually a selling point for me
People really care about having a "special" phone?
roofles.
JCopernicus said:
People really care about having a "special" phone?
roofles.
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Click to collapse
Im assuming you wear fruit of the loom shirts , lee jeans , walmart sneakers ,no belt , a blank cap , drive a GM vehicle , and use plain black stock headphones.
Some people like to things because they are unique. Some people dont enjoy looking or using the same exact thing or way that everyone else does.
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
I might be wrong, but i'm pretty sure since you live in the state of California you have up to 30-days to return a device and not 14 like other states.
i was told 14.
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
*nevermind*
read your local laws, scan or photo them, and send them to sprint. I have been a customer since 1999 and they would NEVER pull this poo with me. I threaten them every time I am on the phone, you'll get what you want, ask for the account retention department...
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
cobraboy85 said:
This thread should be titled “my Samsung experience.”
Welcome to Samsung. You have been initiated.
Click to expand...
Click to collapse
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
Click to expand...
Click to collapse
Because Samsung phones have constant issues....
The Bird is the Word
Babydoll25 said:
Because Samsung phones have constant issues....
The Bird is the Word
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Click to collapse
Ah. Loving my Nexus S. I've taken a vow to only use nexus phones from now on.
Sent from my Nexus S 4G using xda premium
Longcat14 said:
I don't see how it's Samsung's fault when Sprint refused to exchange the device even after his account was noted.
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hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Sodiyana said:
hi... I do not know much about sprint...I have heard of it for the first time... Can you tell me about it...!
Click to expand...
Click to collapse
Read the first post. All you need to know
Sent from my Nexus S 4G using xda premium
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
sexykika said:
buy your phone at target next time they have way better deals than sprint company stores and do a 30 day exchange period.. i work at a target mobile, we will treat you right,
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Click to collapse
I was thinking bestbuy.. there's no deposit on their insurance
Sent from my Nexus S 4G using xda premium
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
timinator94 said:
i was told 14.
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Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
sexykika said:
Target offers an insurance similiar to best buys black tie for 7.99 monthly or 179.99 one time payment coverage for two years,
Sent from my LG-P925 using XDA App
Click to expand...
Click to collapse
Have you ever tried to get a replacement? Try it on something low cost. Google the horror stories.
A2CKilla said:
sprint is fine, i work for them, it's just you always get the a**holes at some sprint stores, i would never treat a customer like that, let alone lead them in the wrong direction just for a commissioned pay, that's probably why that manager did that, but anywho, don't be mad at sprint, i'm sure you experience will get better with them, my parents have been with them for 15 years+ and never had an issue, and i've been with them for about 5 or 6 under my parents account, they have good service, just right now it's kinda hard keeping everyone happy while doing a MASSIVE network upgrade, but some people are impatient, but trust me sprint is the way to go
P.S. from reading your post, the initial issue does sound like it was the phone itself, you should have gotten something else, and don't bother with the 3d unless you can return it, i'm using it now, low signal strength, i would recommend the Photon (also own) the signal strength and radios in that phone are the strongest i've ever seen in any phone out there
Click to expand...
Click to collapse
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
timinator94 said:
I dont suppose seeing how you work for them you can help me? I traded my phone away to a guy on craigslist(hope he lost my number LOL) but would love my upgrade back..
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Click to collapse
i was just saying, so you'll know i can really relate to your problem and i'm not just rambling with non sense, as far as the upgrade....i would have talked the phone with them for a while before giving up so easily
---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------
chrischoi said:
Wow, they change their terms.
http://www.sprint.com/landings/returns/
Was 30 in PA. Not sure what it is anymore.
Click to expand...
Click to collapse
and that's been in effect for a couple months now actually :/ it sucks
http:// http://androidheadlines.com/2013/05/htc-one-still-not-selling-as-well-as-the-galaxy-s4.html
It's interesting reading this article and the readers posts.
From my experience unless your buying an iPhone or Samsung the sales assistant does not know a thing and will guide you to either if you ask for anything but these 2 brands?
If I try and buy accessories for my HTC One it's almost near impossible as well.
Yesterday I was in Bluewater shopping center in Kent, now until Westfield opened it was the largest shopping center in europe.
I walked from one end of it to the other and there's 2x carphone warehouse, 2x phones4u, 1x EE, 2X O2, 1x Vodafone, 1x independent phone shop.
Now I kid you not I just wanted a replacement case for my phone, no one and I mean no one had one!
What they did have mind is racks of s4 cases! But ironic as it is they didn't have any s4 phones!
When I did enquire they just brushed me off and always gave a negative passing comment.
This I would like to think would not be having a negative effect on their sales but I can bet is has? When I upgraded the sale assistant was 'advising' me to wait 4 weeks for the new Samsung handset as it would be 'worth the wait'.
Has anyone else had experiences like this?
My local cpw prefered the one over the Sony I went in to look at. They suggested waiting for an iphone, I wasn't interested. They only had the car holder available for the one, no cases or anything else. The car holder I bought for £14 less from ebay, shopping around helps.
The shop didn't have a real one as a demo unit, so I bought it without seeing one. Glad I did though
jiggle_ said:
My local cpw prefered the one over the Sony I went in to look at. They suggested waiting for an iphone, I wasn't interested. They only had the car holder available for the one, no cases or anything else. The car holder I bought for £14 less from ebay, shopping around helps.
The shop didn't have a real one as a demo unit, so I bought it without seeing one. Glad I did though
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Click to collapse
I have to agree with both of the above comments. I tried cancelling my contract via retentions and wanted to ask for deals on the HTC one. All I gotwas deals on cheap ass phones and when I asked about deals on the HTC one they realised I wanted something high end and said I could pre order the s4 or the iPhone is a good phone. I was like.... No .... I'm interested in the HTC one. Sure enough any "deals" were the same as a new customer could get by goinng through the website! Needless to say I got my Pac code and left.
The retentions guy and subsequent calls had no interest in offering the HTC one at all and like mentioned above. It's either Samsung or iPhone they offer people. Unless people see the one for themselves and don't get swade by the sales people HTC will miss a lot of sales due to the sales pitch of customer reps pushing other brands instead of being impartial like they claim to be!!
Can anyone tell us whether commission or sales bonuses etc have a bearing on this?
Sent from my HTC One using xda app-developers app
Yes I noticed this too, already when I was deciding on buying a desire and wanted to see some all sales assistants always wanted to show me the sgs too.
Anyway Samsung is smart I saw they make a lot of accessories for their phones too. I still haven't found a pouch for my One and indeed lots of accessories for the sgs4 even when it hadn't even been released.
One assistant though assured me none of the pouches would fit because he had tried them for his own One.
jamiee6610 said:
Has anyone else had experiences like this?
Click to expand...
Click to collapse
It's a shop assistant.
It knows less than you do but is convinced that it knows more.
See also record shops and hi-fi shops.
Clothes shop assistants are the opposite because they always know you look a total spunt in what you've chosen to wear but will never tell you.
Avoid shop assistants.
Maybe we should make HTC aware of our experiences if this is happening to us I wonder how many more it happened to?
Surely this has to be having some impact on their sales?
I was in Carphone Warehouse the other day; a couple in front of me were wanting to Upgrade there HTC Incredible S, first of all the assistant kept calling it the One S, obviously not having a clue what phone they were on about. Secondly the couple said they were preferable looking for another HTC and the assistant came out with "oh I wouldn't bother, Samsung is what everyone wants and should have now" and tried to tie them down to a S2 for 2 years.
This isn't the first time I've seen Carphone Warehouse and there Samsung biased. It's ridiculous. After they were gone and I finally got served, I told her the One was the best phone I'd ever used and not everyone "wants a Samsung" she didn't have much to say this time around.
UOKM8 said:
I was in Carphone Warehouse the other day; a couple in front of me were wanting to Upgrade there HTC Incredible S, first of all the assistant kept calling it the One S, obviously not having a clue what phone they were on about. Secondly the couple said they were preferable looking for another HTC and the assistant came out with "oh I wouldn't bother, Samsung is what everyone wants and should have now" and tried to tie them down to a S2 for 2 years.
This isn't the first time I've seen Carphone Warehouse and there Samsung biased. It's ridiculous. After they were gone and I finally got served, I told her the One was the best phone I'd ever used and not everyone "wants a Samsung" she didn't have much to say this time around.
Click to expand...
Click to collapse
This behaviour is quiet concerning, I took the time to email them yyesterday after reading the replies.
I have to ask how damaging must this been to a company like HTC who right now are on the ropes?
Well its taken 4 high streets, 1 retail park and 2 shopping centres but i managed to find a case!
O2 had 3 in stock, they said the only get a few at a time because of lack of interest, again asked why didnt i wait for the SG4?
I remembered after I posted, I went to cpw 3 times altogether, first time I was told the phone was free with the contract I wanted. But my gf was moaning so we left. I went back just before the shop closed but then found I needed to pay a bit towards it. I didn't have any money on me.
I went back the following morning, the nice girl told me they where out of stock. I said you had them last night when you closed, can you check.
The nice girl came back with the phone I wonder how many other customers where turned away. If I hadn't insisted they had them I would have left without it.
HTC could do with better support from retailers
Samsung offer very large subsidies/rewards to retailers who sell their phones especially the flagship model which is maybe why everyone gets redirected to those phones. Also HTC brand awareness is not as strong as Samsung or Apple whose marketing budget is ridiculous! Samsung have released several adverts for the S4, especially in America where as I can only just remember the HTC one advert.
I know HTC in America have started offering vouchers or cash back to customers who buy their phone so may be more ONES will be sold in the future.
posted from a month ago, but While I was at the At&t store, Really surprised how:
A): not a single person was looking at the 3 HTC ones they had displayed -the guy couldn't even find them through the sea of other phones. I barely noticed them and showed him where they were - after I finally found them. No one there seemed to know anything about the phone either. Was there for an hour and NO ONE (except me) even looked at one and there were probably 30-40 people there. Funny thing is i thought there would be a crowd and id have to fight for one. SADLY was a breeze. This was the first week they were out.The store was litered with samsung, apple and LG.
And B): the ONE display was facing the back of the store and was no where even remotely visible to anyone that could walk in. Not even noticeable unless you knew that the phone was aluminum and knew exactly what you were looking for.
you expect too much from these shops
its like expecting camera advice in pcworld
they have heaps of phones and want to sell the latest, because these have the highest margins
the CPW i went into were quite sanguine about the one vs s4, the assistant said the one is nicer and they were roughly selling 50/50
i eventually bought it from a phones4u as it was cheaper and they weren't umming and arring about selling one off contract
There are two things about this issue.
First of all, not all of the sellers have tech knowledge good enough and yes it doesn't make sense. BUT, it is kinda understandable. I mean, there will be someone else there who can help you.
But what really annoys me had happened to me a few days ago. I was in a biiiig techmarket, comparing XZ, S4 and One, and some stupid sales assistant came and was like "omg why are you checking them just buy s4 rest is crap"
Even if what he said was true, this was the most annoying thing i've ever heard from a sales assistant. You are only there to inform, noone cares about your subjective comments. I'd have fired him right away.
Two largest T-mobile centres here and another operator (3 total) never heard of One, still don't have it and don't know when will it arrive. They all redirect me to information about One S, SV, etc.
People are raging like nuts here, spamming T-mobile and HTC pages on Facebook, etc.
Consequences of bad marketing...
I work at Cpw and I do my best to promote the one. We only have two types of cases and at least 6 different for the s4
verminatorno5 said:
I work at Cpw and I do my best to promote the one. We only have two types of cases and at least 6 different for the s4
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The sales assistant that helped me with my One today complained about same thing. He said that HTC One is the "not so popular" big gun. He said they don't have any accessories yet, not even from HTC.
Oh well, at least the phone is sooo good this time.
I just picked up my One yesterday.
I walked into the Telus store and asked the salesman what he would recommend in an android phone and the first one he showed me was the HTC One!
Also the Nexus 4 was recommended as well.
He barely mentioned the SG4. It was tucked away with the rest of the phones but the One was right in front of the door as you walked in and couldn't miss it if you tried.
When asked what phone he would use, he picked the HTC One.
Things are looking up.
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
most likely bc they don't get paid out well on it, or know nothing about it and would rather sell you an iphone or a moto x.
Or Droid since those are Verizon most advertised phones. Lg is underrated making the pretty much the best phones since ca one year now.
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Wheelchairmitch said:
Verizon employees keep telling me this phone is crap when I try to go buy one. They told me they have only sold one and it was returned. But this contradicts everything ive read. It has outstanding reviews. Any ideas?
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Lol. Please tell me you can see a crappy sales pitch when you hear that. They most likely dont know what their talking about.
Ya definetly can tell, but my dad cant lol. Hes picking it up for me and they are feeding him the lines. He doesnt think I should get it now. Hate Verizon
Verizon sales reps have a $100 accessory quota and will talk down any phone with little choice in accessory.
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Yeah took my VZW rep 10 minutes to turn on the phone. Couldnt find the power button to save his life...LOL
Moto pretty much owns Verizon and Samsung spends way too much on marketing. LG is kind of out of the picture unfortunately.
Interestingly enough, I stopped by my local Verzon (Corp Store) to check out the flip case for the G2 and the Sales Rep said, "they don't carry accessories until the phone is released" and that the "G2 is available for pre-order only." I asked to speak to a Manager who said the same thing only added a condescending "I have been the Mgr here for years and know my inventory."
I thoroughly enjoyed whipping out my G2 and dropping a "well I guess I'm from the future?!" They spent the next 30 minutes finding the phone in their inventory and asking each other about specs, selling features, etc.
Bottom line: Verizon doesn't care about the G2. However, they're all trained up on the motox, S4 and upcoming 5S
Had the same experience on Friday. Pretty much told me the phone was garbage and I would be bring it back. Tried selling me the S4 (coming from the S3 lol), or the Moto X.
edsceao recognition
FWIW, my sales rep literally had never heard of the phone and I had to show her which one it was. She also knew absolutely nothing about the device when it came time for her to activate it. I had to show her where the power button was, etc...
Same experience with me. The idiot sales rep tried to sell me an HTC One when I asked for the G2. She claimed it was much better phone and was very excited about showing me the new cases for it too. I hate dealing with these people.
They have too much current inventory belonging to their moneymaking manufacturers and too high of incentives to keep you in the "droid" family. The guy at the corporate store by me didn't know what it was when I asked for it but did find it & bring it out for me to see. No demo units on the floor until the 17th or 18th though. Even though I've never had an lg before, I'm strongly leaning toward this one. Gotta buy it outright tho to kelp unlimited.
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Ya the guy at mine told us he had it for 3 months??? That doesn't even make sense lol. He said that it got slow and broke after 2 months. Hasn't this phone only been announced for like 2 months? Cant believe they would lie that terribly.
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
usefulidiot127 said:
Exact same experience, I was told that LG was garbage and stick to the HTC one or S4.
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Probably someone who has it confused with the original g, or pro?
I understand that us XDA members know much more about these devices than your average person. Much more. But sales people? Ridiculous. Have you ever listened to one of these guys sell a phone to someone after the customer explained what features they needed? I've heard these people lie (or maybe they're that ignorant) to get the customer on the phone with the biggest profit margin. I saw a lady looking at a maxx until the sales person came up and took her to a DNA because it had better battery life. Anyway, how many people have you heard say they hate their phone? (Non enthusiasts) Most of the time it's a phone you or I would like. They hate it because they were sold the wrong phone. These days they're packing enough stuff into one phone that it doesn't matter so much but not too long ago, you really had to find a phone that fit you. Still the case I guess but MOST sales people just don't care about the customer. If I go to a store, it's only because I can't wait for next day shipping.
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I can say my experience at the Verizon store in midtown Omaha, NE was the opposite... The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent. Instead of trying to sell me something else, she knew the best way to work with a customer is to be agreeable, pleasant, and empathetic.
Usually I get some jackass in an over-sized oxford with droopy slacks trying to work me with his easybro "charm". "Hey man, you gotta protect that inVESTment... you NEED this screen protector."
DeaconBoogie said:
The sales person that assisted me was an extremely attractive young lady of 23 to 24 whose phone knowledge was excellent.
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Picture or it never happened
I love me some stupid VZW sales reps. And the corporate store prices for accessories are horrible too.
The sad thing is it's going to be very difficult for this device to succeed. LG has done virtually nothing to market it that I've seen, and the Verizon reps don't even know it's on display in their store. Were it not for the online reviews I stumbled upon, I wouldn't even know the phone existed.
If the exact same phone had Samsung on it and their marketing behind it, then the sky would be the limit.
My friend's friend went in to a T-Mobile store to troubleshoot his Note 3. During the diagnosis process, the rep suggested that he buy a new GS7E. The guy said no thanks b/c he cant afford the GS7E. Then the rep said he will sell his company-provided GS7E to him, under the table, for $140. Only $140 b/c the back glass is cracked. Is the T-Mobile rep legally allowed to do such a thing with a company-provided phone? Wasn't he supposed to turn the phone back in?
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Yes he's allowed. I'm a tmobile employee. These people are usually called advocates.. every manufacture has one in every store. That guy was probably a Samsung advocate and was probably give an S7edge after doing some required trainings.. phones usually come unlocked and or tmobile based.. but completely owned by the advocate.
darkenweeknd said:
Yes he's allowed. I'm a tmobile employee. These people are usually called advocates.. every manufacture has one in every store. That guy was probably a Samsung advocate and was probably give an S7edge after doing some required trainings.. phones usually come unlocked and or tmobile based.. but completely owned by the advocate.
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So he might have been a T-Mobile employee who is also an advocate for Samsung? Does non-manuf advocates also get company-provided phones? If so, are they able to sell phones like that under the table?
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Only reps could be advocates. And they get chosen at random and stay advocates for the remaining time they're working there/ change advocacy program. For example I am an Alcatel advocate if they give me a device I could choose what I want to do with it.
But 140 seems to low.. even with back glass cracked. And he isn't allowed to sell under the table inside the store. I'd check the imei under swappa to make sure it's a "company provided" phone not one he could have came up on on a customer's jump upgrade..
If its too good to be true, it usally is. With things like this, just ask yourself if it passes the smell test? He could sell it and then if he has insurance say that it got lost and then the $140 he was paid would cover any deductible and your phone would be blacklisted. The rep or advocate could get double that on eBay even with the cracked screen.
I'd be weary to be honest. I'm an assistant manager at a corporate store, and our Samsung advocate has to return each old phone upon getting a new one. When the S7 launched, she received one from our rep and had to return her Note 5. It could be different based on region I suppose, and it would probably be okay till the next generation model came out, but I'd be worried about an IMEI block in case they ask him for it back and he fails to deliver.
Torridred04 said:
I'd be weary to be honest. I'm an assistant manager at a corporate store, and our Samsung advocate has to return each old phone upon getting a new one. When the S7 launched, she received one from our rep and had to return her Note 5. It could be different based on region I suppose, and it would probably be okay till the next generation model came out, but I'd be worried about an IMEI block in case they ask him for it back and he fails to deliver.
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Like India refusing refurbished phones like every citizen can afford a brand new device hahaha. If I was a phone company I'll take my business elsewhere sorry but I'm not selling you brand new devices on the dollar.
when we face our problems, they dissappear. So, learn from failure and let success be the silent incentive
nano303 said:
Like India refusing refurbished phones like every citizen can afford a brand new device hahaha. If I was a phone company I'll take my business elsewhere sorry but I'm not selling you brand new devices on the dollar.
when we face our problems, they dissappear. So, learn from failure and let success be the silent incentive
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Not for Apple, their traditional markets are shrinking. With smartphone price dropping significantly after each generation and the last gen devices are good enough for most users. iP6 or Note 4, G3, G4, 5X,... with MM are great devices that can be had for $350 or less. Pricing the iPhone SuckEdition at over $400 to target India and China markets, they are shooting themselves in the foot.
Expensive smartphones used to be the status symbol in many markets. That's no longer the case for a lot of pp. Smartphones have become the commodities. Apple won't be able to sell their iPhone the way they used to anymore.