What to do when taking phone in for swap? - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

My S4 got REALLY hot today, and I turned it off for a wihle.
When I turned it back on, the screen is messed up. It comes on a shade of green with lots of lines. It makes it all but impossible to read anything on the screen.
Looks like I have to return it to get a swap.
Whats the best way to remove the root and anything that shows the phone was rooted... and return it to all stock...??

Since it's a hardware problem, I'd doubt they'd care whether it's rooted or not. Return it and you should be fine
Sent from my Samsung Galaxy S4 (SGH-i337) via Tapatalk 4

If you get an exchange, it would be a good idea for you to do some research and reading before you root the next phone so you will have the information you need in case something else happens to the next one. Good luck.

I hate that I may get an MF3, as Im on AMDL now.
Im not sure where you are going with your post, its not a rooting problem, Ive had it rooted from day one.
The ATT service center has one in stock, they said they have to refresh the software before giving me a replacement....... If I can get to triangle away Im going to try to reset the counter, and try to wipe and try to get the software back to factory.
I think I can get to download mode so I can get to odin...........

I let the phone sit (battery out) for a while and the screen came back to life. I thought everything was fine until I noticed when I plugged it into power it showed charging and beeped, then stopped charging, and then returned to charging again.
I plugged it into a computer and got a warning about a power surge on the usb port and the phone isnt recognized by the computer.
If its not back to normal in the AM, Im going to take it to the service center (after I remove my apps and hopefully restore root)

Check the port on your phone for a bent pin.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Nothing bent. Used an otoscope to get a good view~

Try a different charge cable?
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Got the warranty exchange and yes, it is MF3
Had to send it back rooted with TWRP installed.
If they just hook it to a computer, then they will not be able to talk to the phone, lets hope thats all they do.
If they boot to the recovery screen they will see TWRP.
Im hoping they are just looking at them, seeing no visible damage and shipping them to Samsung for refurbishment..........

Related

Big Problem with USB

Hi. I moved from a DInc on Verizon to the Vibrant because I hated the sunlight on an AMOLED, and because Verizon was stealing my money. Although honestly verizon just lowered prices, and Tmo's network is still crap in my town.
Anyways down to business: My phone is rooted, and I applied one click lag fix. I am assuming that was when problems started but then again not for sure. I've gone from stock to Vibrant5 to Vibrant6 roms, no change.
The first problem here is this: my phone always thinks it's plugged in to USB. It cycles on an off, but never just stops and stays normal. I'm talking several times a minute ''usb connected'' or whatever on, off, on, off... annoying but no big deal. Except that freaking battery meter that pops up when your phone is off but plugged in via USB starts popping up when it's not plugged in and my phone is turning on... but since there isnt really usb in, it just hangs and resets. The second I plug in a real usb, meter pops up and i just turn it on and all good.
Second problem, which makes it so bad: my phone does this things that I've seen on XDA several times where when the processor bogs down, or GPS is on, or whatever taxes the phone, it will randomly reset once or twice a day.
Put those together and what you get is me, in public away from a charger, with a phone that won't turn on. WTF. So I repeatedly take the battery out and jam the power button till once in a while I'm able to start it before the stupid usb thinks its plugged in. Other times I'm screwed till I find my car charger.
Now, what can I do? Before anyone says warranty, yes I unrooted, did my best to unlagfix, and went to the Tmo store. They ordered me a new phone. However I have to send mine in when it gets and here and would like to insure there is no root related crap for them to find, plus I'm stuck with this phone freaking out on me for another week.
I was having the same problem , but it started since.my dougther put the usb canle in her mouth xD , I just cleaned the contacts and waited a few hours but now is fine , running
Vibe6 oc
Sent from my SGH-T959 using XDA App
cleaned the contacts on your cable, or inside your usb port on the phone? How would you clean those?
Sooooo, no input huh. Okay then.
trevorwhopkins said:
Sooooo, no input huh. Okay then.
Click to expand...
Click to collapse
If people keep messing up their phones by rooting and flashing roms and then, rather than trying to fix the problem, send them into tmobile, I bet future firmwares and android phones will be more like the iPhone and iOS.
First I would try to flash it back to stock and leave t factory. Then if problem persist, its probably hardware. I mean you are returning it anyways so flash it back to the stock rom and do a factory reset
Sent from my SGH-T959 using XDA App

G2 sending back to Tmo but need Help broke screeen and its rooted so i can see anythi

As it says I broke my G2 stepped on so the screen lights up but all black I can't see anything its fully rooted and nothing erased. Just got my replacement bout to send broke 1 back but should i worry cause it s-off fully rooted oh and i did tell the i woke up and my screen wouldn't work so get new phone. Should i worry or is there anything i can do before sending PLEASE HELP......
Are you replacing through Asurion or through a warranty exchange? If its an insurance replacement there's nothing to worry about.
If you're doing in through the warranty, they're going to be able to figure out that it has physical damage if you stepped on it and broke the screen.
You'll probably get hit with the out of warranty fee.
Sent from my T-Mobile G2 using XDA Premium App
Assuming that you have it rooted, you already have USB debugging on, google for a program called Android Screencast. You can use to it control your phone with your mouse and keyboard on your pc. The screen will be displayed on that program and you can click on the display on that and control it. So you can unroot with that. If you have a custom rom, you can then restore your old stock rom.
When you are doing all of this, you have to remember that while its doing restore, you cant see the screen doing the restore on the program as your phone isnt fully booted in android. But just leave it and keep an eye on it, it will vibrate when the phone reboots after restore.
How do I know this? I stepped on my desire z and had it rooted with CM7! I managed to unroot, get S-on, and restore my old rom!
Final thing I will tell you, is that if you after restoring your old rom, you decide to format it back to factory settings, usb debugging will be put back to off so the android screencast wont work and you cant actually tell if it has succeeded. But if you do a factory reset, let the phone boot up and put your volume up and down, you should be able to hear the beeps, which means android has booted perfectly fine.
Oh and even thought i stepped on mine, HTC themselves couldnt tell i stepped on it and they fixed mine for free in warranty!
Good luck mate
don't sweat it. if you can't see anything, neither can they. all you really have to worry about is if the water mark thing is red or not. i've sent mines with the same problem, screen won't show anything but turns on, rooted and s-off. i didn't have a problem.
don't tell them you rooted it though. happy days!!!
cdreamworld said:
don't sweat it. if you can't see anything, neither can they. all you really have to worry about is if the water mark thing is red or not. i've sent mines with the same problem, screen won't show anything but turns on, rooted and s-off. i didn't have a problem.
don't tell them you rooted it though. happy days!!!
Click to expand...
Click to collapse
Or do that
Thinking about it, since it isnt a repair, and its only t mobile not htc themselves you are dealing with, you dont have to worry. Tmob probably just see if its broken as you say and then toss it in a pile to send to HTC. My situation was different because it was a repair and HTC will defo look at it.
I wouldnt take any chances though...

Galaxy S2 refuses to charge and start

Hi folks,
So here's the deal: my Samsung Galaxy S2 suddenly refused to charge and became very hot. I turned it off, took out the battery and it won't accept any new juice.
After I turned it off, it won't even start. So I have a battery that cannot be charged, and a Galaxy S2 that refuses to start. When connected, a battery icon with a triangle is displayed. Any ideas?
Should I try to get a new battery or is there any trick for this? I'd rather not send it away.
Cheers
It's pretty similar to this issue:
http://forum.xda-developers.com/showthread.php?t=1114016
No one knows, huh? That doesn't bode well...
This is identical to my problem. To restart your phone. Take the battery out. Plug the phone in, wait a few seconds then put the battery back in. Imediately, press and hold the power button. The usb charging circuit is damaged. It needs a repair but will probably be replaced. A few of us had this problem.
Sent from my GT-I9100 using XDA App
Thanks for your reply! If that's the case, it's the first phone I've ever had since 1998 that has broken down.
I tried the method of starting it that you suggested, but it didn't work. I guess I have to send it back. Even though it's a great phone in other regards, I won't be buying a Samsung again.
Hm, it suddenly decided to start again for some reason and now I can charge the device while it's turned off. But when I try to charge it when it's turned on, it just becomes super hot and loses power instead of gaining it.
Can it be a software issue? It's really weird, since my SGS2 can be charged while it's turned off but not when booted.
Cheers
Hi there i have the same problem with mine too, do you flash any rom in it or kernel?
I guess its a problem with the kernel or rom you have flashed, mine have the same problem, but you can put it charging in the usb cable in the computer and let it stay there for a whyle, then you have to try to boot it up by using the 3 keys (power+home+vol up) it will boot in recovery mode then you ask it to reeboot and install an updated kernel or reflash the rom, while the device is on, do not put it off, because if you do it you will have the same problem to put it on again, but when its on it charges normally.
I have changed mine for a new one but the problem i am sure it was the things i flashed it. I was using another kernel to install and root the device and again put the original stock kernel in the device to get rid of the yellow triangle, but that came up with that problem. I even dowloaded root explorer in order to reset the battery status bin (you have to be rooted to do this) and reboot the phone but with no avail. The other you have to do this is install CWM MANAGER V1.80 MY KERNEL CF-ROOT 4.0 MY ANDROID VERSION 2.3.3 BASEBAND i9100UHKE2 and now note this the stock kernel was the uhke4 but the kernel i put it it is [email protected]#2 COMPILATION NUMBER: GINGERBREAD.UHKE4
Note: i dont know if it will work for you, i am using a stock rom from samsung. If you do not flash anything its better to return the device or even you have flashed it buy a usb jig and reset the counter and find for the repair, they have to fix that for you.
I hope that have provided you some help.
best regards
Happend to me after installing an over clock thing i uninstalled it and it worked fine
thats what i have said but try to update the kernel and try it mine was uhke4 and now im using xwke7 rooted and worked like a charm all working perfect now, just the problem with the yellow triangle on boot, besides that nothing else even it improved battery life and gps works even better .
hope i have been usefull.
@OP- Go to Service center. Don't waste your time by doing this and that. I am having the same problem, though freak me did some experiment with it. You will get replacement/repaired as it's inside warranty very much.
And don't try any freak method with the new one.
Regards.
Man, better sending your phone to service center before damaging it more.
drspikes said:
This is identical to my problem. To restart your phone. Take the battery out. Plug the phone in, wait a few seconds then put the battery back in. Imediately, press and hold the power button. The usb charging circuit is damaged. It needs a repair but will probably be replaced. A few of us had this problem.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
can you give me web site to buy usb charging circuit and the price
MapleDouglas said:
Hi folks,
So here's the deal: my Samsung Galaxy S2 suddenly refused to charge and became very hot. I turned it off, took out the battery and it won't accept any new juice.
After I turned it off, it won't even start. So I have a battery that cannot be charged, and a Galaxy S2 that refuses to start. When connected, a battery icon with a triangle is displayed. Any ideas?
Should I try to get a new battery or is there any trick for this? I'd rather not send it away.
Cheers
Click to expand...
Click to collapse
same problem here..100 % same issue...what to do...this is pathetic
ithehappy said:
@OP- Go to Service center. Don't waste your time by doing this and that. I am having the same problem, though freak me did some experiment with it. You will get replacement/repaired as it's inside warranty very much.
And don't try any freak method with the new one.
Regards.
Click to expand...
Click to collapse
Have you got the replacement?????????????
Thanks for all the replies. Like I mentioned earlier, I'd rather not send my Galaxy S2 away to a service center, even though there obviously is something wrong with it. I'd be without it for weeks and my S2 is like the Ring for Gollum
I can still charge it now when the device is turned off. But whenever I try to charge it while it's turned on, it just becomes super hot and loses power. I'm starting to think that the battery is damaged, and not the actual device.
Anyway, I just rooted it... Couldn't resist, so I bet I can't even send it for service now without trying to unroot the bugger
ithehappy said:
@OP- Go to Service center. Don't waste your time by doing this and that. I am having the same problem, though freak me did some experiment with it. You will get replacement/repaired as it's inside warranty very much.
And don't try any freak method with the new one.
Regards.
Click to expand...
Click to collapse
so if we take it that anything thats not needed is a waste of time ? like being here ? well, that first line about service center just make me think . Why would the OP post here, because he's not going to a service center..looks like it. it could have been he would though. I just dont like that advice myself. here, they wouldn't do nuttin for me if i brought the phone.
I knew a few that a few years back had phones for repair, they don't replace them, they do some awful repair, and it doesnt work afterwards. second, if after using a phone a whole lot I wouldn't trust them providers with it for weeks . What I mean is for some, its like sending a diary for inspection and approval. Not being VIP nor secret, but ya pwn biznizis ya pwn bizniz.
there must be something to it with the software/firmware, as mentioned a bit below
nuno cravo said:
Hi there i have the same problem with mine too, do you flash any rom in it or kernel?
I guess its a problem with the kernel or rom you have flashed, mine have the same problem, but you can put it charging in the usb cable in the computer and let it stay there for a whyle, then you have to try to boot it up by using the 3 keys (power+home+vol up) it will boot in recovery mode then you ask it to reeboot and install an updated kernel or reflash the rom, while the device is on, do not put it off, because if you do it you will have the same problem to put it on again, but when its on it charges normally.
I have changed mine for a new one but the problem i am sure it was the things i flashed it. I was using another kernel to install and root the device and again put the original stock kernel in the device to get rid of the yellow triangle, but that came up with that problem. I even dowloaded root explorer in order to reset the battery status bin (you have to be rooted to do this) and reboot the phone but with no avail. The other you have to do this is install CWM MANAGER V1.80 MY KERNEL CF-ROOT 4.0 MY ANDROID VERSION 2.3.3 BASEBAND i9100UHKE2 and now note this the stock kernel was the uhke4 but the kernel i put it it is [email protected]#2 COMPILATION NUMBER: GINGERBREAD.UHKE4
Note: i dont know if it will work for you, i am using a stock rom from samsung. If you do not flash anything its better to return the device or even you have flashed it buy a usb jig and reset the counter and find for the repair, they have to fix that for you.
I hope that have provided you some help.
best regards
Click to expand...
Click to collapse
nuno cravo said:
thats what i have said but try to update the kernel and try it mine was uhke4 and now im using xwke7 rooted and worked like a charm all working perfect now, just the problem with the yellow triangle on boot, besides that nothing else even it improved battery life and gps works even better .
hope i have been usefull.
Click to expand...
Click to collapse
well, I tried cyanogenmod, and whatever kernel/modem/baseband etc... so! it is like version ki8+ki4+ki3 if that makes any sense . brand new sgs2 gt-i9100 int. version in white. battery ran down to 6%, microUSB thru PC or charger didnt do nuttin, then i turned it off, and looks like its charing. must be a BUG!!
gotta fix that. or get a bigger battery..and then fix that
any1 else having problems with cyanogenmod ? probably im running a wrong kernel, or a wrong 'something'.
does cf-root conflict with rom manager, if so, what to do anyway ? what rom/kernel version should one use with cyanogenmod 7.1.0 RC1 ? how many 'roms' are prone for this no-charge-issue ? time for another rom maybe? cm7rc1 report version 2.3.7
I can also confirm that the phone does get a little warmer during the no-charge-issue. Would want to get one of those colored alu covers, but not sure it would do much better in coming cold winter.
whatever is causing the issue, thats really stupid! what kind of problem to have..put that on the messenger machine 'my phone has gone off to charging at the moment, it'll be back later'.
questions is - what to flash ?
My Samsung Galaxy S stopped responding so had a replacement sent over - Orange replaced it with a S2 - however I struggled with it for hours before ordering a second replacement - charged on first go then wouldn't charge again - so again fiddled about for ages. Eventually took SD card out and now it works fine bloody annoying.
2 phone in 2 weeks the yellow triangle
The first SGS2 I got the second time I went to charge it the Yellow Triangle with the Astrix symbol came up with in 2 weeks the batter was over heating and only holding a charge for 4 hours. I exchanged for a new SGS2 and it has been 3 days the same Yellow Triangle with astrix has come up. I am going to get my money back and use my old phone which is unfortunate cause I really like the SGS2. What is the issue with this? is this really a connection issue?
---------- Post added at 10:31 PM ---------- Previous post was at 10:26 PM ----------
Oh I didn't root my phone either
Gungfu03 said:
The first SGS2 I got the second time I went to charge it the Yellow Triangle with the Astrix symbol came up with in 2 weeks the batter was over heating and only holding a charge for 4 hours. I exchanged for a new SGS2 and it has been 3 days the same Yellow Triangle with astrix has come up. I am going to get my money back and use my old phone which is unfortunate cause I really like the SGS2. What is the issue with this? is this really a connection issue?
---------- Post added at 10:31 PM ---------- Previous post was at 10:26 PM ----------
Oh I didn't root my phone either
Click to expand...
Click to collapse
Take the phone back and get a replacement as it a very good handset.
Samsung Say's
This Yellow Triangle with the exclamation point in it is suppose to show up when the battery is completely dead and only when completely dead until the phone has enough juice to be turned on then it goes away. It should not be related to any other problem with the phone. If you get the yellow triangle when you still have power to the phone then you need to take it in. This will lead to over heating the battery and trust me the phone gets extremely hot. Then you will not be able to charge the phone.
If the battery is hot take it in.
If the Yellow triangle only shows up when the battery in completely dead and then goes away a little after you charge it your phone is fine.
This is what Samsung and it's tech support said to me.

[Q] Hard bricked i337? Please help.

Hey guys.
Tonight I rooted my phone with the hopes of everything going smooth, it didn't. It was a nightmare rooting the phone itself.
I was trying to install TWRP recovery through Goomanager but that didn't work so I did it through fast boot and terminal emulator with the commands.
After it was done I rebooted my phone and it just went to a black screen with the blue notification light. Then the phone turned off. I can't turn it on at all nor can I get it to go into download mode.
I recently just got this phone, one week ago to be exact, as an early Christmas present and I haven't really even been able to enjoy the phone because I've had the flu. I just now recovered from it and this happens.
I am in a insanely bad situation.
Is there anything at all I can do? Please help me...
:crying:
If the phone doesn't show any signs of life (not even a bootloop), you're probably boned. Try leaving it charging overnight, try 'jumpstarting' the phone with just the charger/minus the battery (in one of the SGS2 sections, user KingRat detailed a method like this, do an advanced search of his username & you might find the thread).
They're about the only things I can think of to try & they're both very much longshots. From there, it might be JTAG'able or it might be a motherboard replacement; you're only going to find that out if you take to someone who does JTAG's & they try it.
Go to the customer service and act like you don't know what happened to your phone, if you are lucky you can get it replaced..
Sent from my GT-I9082 using XDA Premium 4 mobile app

Device not responding to power, no LEDs or signs its alive.

I was rooted and on t-mobile firmware and even had just gotten my sms working again thanks to another member and then one reboot killed something and it is dead(?)
When my power button was unresponsive by itself, I found I was still able to get into the Download & Recovery modes.
did the partition i sent help the sms? And do you think that may have been the cause of your brick? I dont know what all that partition has in it, and if it's safe to transfer from device to device or not. Good news is ATT should swap it out for you, should be under warranty. Of course play dumb. "Just happened after this latest update"
Deleted. Tapatalk doesn't display accurately.
Sent from my SAMSUNG-SM-G935A using Tapatalk
the partition you sent actually fixed it, then my phone ran out of battery when i was flashing something else and it never came back on. been charging for 3 days. at&t has already sent another one so I'm set. Can tell you I'm not going back to the t-mobile firmware again.
i was actually in the middle of changing a mod with TEKXv2's mods folder when it died whilst in flashfire
The replacement actually just arrived in Orlando, so it should be delivered sometime tomorrow.

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