[Q] i9500 Will Not Go into Download Mode and Other issues - Galaxy S 4 Q&A, Help & Troubleshooting

Hello All,
I am having some issues here and the normally helpful Search feature isn't getting me anywhere today. I just bought an i9500 which was previously used on Tmobile. It is running 4.2.2 and was confirmed working just prior to me purchasing it. The problems began when I inserted my modified Straight Talk Sim card (which was being used in an Iphone 3gs prior and was cut to fit the S4). The phone recognizes the SIM but does not connect to a network. I tried all the recommended APN settings with no success. The SIM does seem to be unlocked because I can change APN settings.
That got me thinking that maybe I should make sure the phone is rooted before I trouble shoot any further. I tried to put the phone into Download Mode and use ODBIN to flash CW Recovery but without success. Hitting the Volume Down + Home Button (Middle Button) + Power Button takes me to a Factory Mode screen. That screen is un-readble to me as it seems to be in Korean or Chinese (my guess is Korean). I am able to get the phone into Recovery Mode using Volume Up + Power Button however.
Also, after installing the drivers and install Kies, nothing including ODBIn recognizes the phone. When I check in Device Manager (I am running Windows 7 64bit) everything except CDC Serial is installed correctly.
Questions:
- Is there another way to enter Download Mode
- Am I overlooking a step to get the computer to recognize the phone
- Is there something in particular when putting in the APN settings I must not forget to do?
Things Already Tried
Factory / Data Wipe
Clear Cache
Reboot Phone
Reboot Computer
Unistall / Reinstall Drivers
Different USB Cords and USB Locations on Computer
Use Recovery Mode to Update system with a Custom ROM
Any help or troubleshooting advice you can lend would be greatly appreciated.

themadarchitect said:
Hello All,
I am having some issues here and the normally helpful Search feature isn't getting me anywhere today. I just bought an i9500 which was previously used on Tmobile. It is running 4.2.2 and was confirmed working just prior to me purchasing it. The problems began when I inserted my modified Straight Talk Sim card (which was being used in an Iphone 3gs prior and was cut to fit the S4). The phone recognizes the SIM but does not connect to a network. I tried all the recommended APN settings with no success. The SIM does seem to be unlocked because I can change APN settings.
That got me thinking that maybe I should make sure the phone is rooted before I trouble shoot any further. I tried to put the phone into Download Mode and use ODBIN to flash CW Recovery but without success. Hitting the Volume Down + Home Button (Middle Button) + Power Button takes me to a Factory Mode screen. That screen is un-readble to me as it seems to be in Korean or Chinese (my guess is Korean). I am able to get the phone into Recovery Mode using Volume Up + Power Button however.
Also, after installing the drivers and install Kies, nothing including ODBIn recognizes the phone. When I check in Device Manager (I am running Windows 7 64bit) everything except CDC Serial is installed correctly.
Questions:
- Is there another way to enter Download Mode
- Am I overlooking a step to get the computer to recognize the phone
- Is there something in particular when putting in the APN settings I must not forget to do?
Things Already Tried
Factory / Data Wipe
Clear Cache
Reboot Phone
Reboot Computer
Unistall / Reinstall Drivers
Different USB Cords and USB Locations on Computer
Use Recovery Mode to Update system with a Custom ROM
Any help or troubleshooting advice you can lend would be greatly appreciated.
Click to expand...
Click to collapse
You have bought a fake, but extremely good chinese copy of the Galaxy S4.
There's a lot around and the thing that gives them away is not having download mode.
I would get a refund ASAP mate.

Obagleyfreer said:
You have bought a fake, but extremely good chinese copy of the Galaxy S4.
There's a lot around and the thing that gives them away is not having download mode.
I would get a refund ASAP mate.
Click to expand...
Click to collapse
Thanks for the reply. I am not sure that it is so easy to write off as a knock off. I also called Samsung who ran the IMEI and Serial and informed me that the phone was from Africa. (Even gave me the correct customer support number to call, albeit overseas) When I check the firmware version that also checks out. Also the writing in factory mode is almost surely Korean. At best we would have to call it a really incredible clone, but I doubt it.

Oh right well if Samsung ran the IMEI number and said it was official it could be You can put an EMEI number on a phone yourself though. That seems a bit far fetched to me though!
So weird that you can't enter download mode though.
Can you post a screen shot of the 'about phone' screen in settings?
And maybe download Antutu and check the system info on there mate
Sent from my GT-I9505 using XDA Premium HD app

Obagleyfreer said:
Oh right well if Samsung ran the IMEI number and said it was official it could be You can put an EMEI number on a phone yourself though. That seems a bit far fetched to me though!
So weird that you can't enter download mode though.
Can you post a screen shot of the 'about phone' screen in settings?
And maybe download Antutu and check the system info on there mate
Sent from my GT-I9505 using XDA Premium HD app
Click to expand...
Click to collapse
Great idea will do.

Obagleyfreer said:
Oh right well if Samsung ran the IMEI number and said it was official it could be You can put an EMEI number on a phone yourself though. That seems a bit far fetched to me though!
So weird that you can't enter download mode though.
Can you post a screen shot of the 'about phone' screen in settings?
And maybe download Antutu and check the system info on there mate
Sent from my GT-I9505 using XDA Premium HD app
Click to expand...
Click to collapse
Everything passed except is say Hardware scan:reject But it got a benchmark score of 12687. If this is a clone or fake, it might as well be real (of course it would be better if it had a download mode!)

themadarchitect said:
Everything passed except is say Hardware scan:reject But it got a benchmark score of 12687. If this is a clone or fake, it might as well be real (of course it would be better if it had a download mode!)
Click to expand...
Click to collapse
An Antutu benchmark score of 12687 is very low.
The Galaxy S4 easily gets 25000+

Obagleyfreer said:
An Antutu benchmark score of 12687 is very low.
The Galaxy S4 easily gets 25000+
Click to expand...
Click to collapse
Right 24000 min
Try CPU Z and you get everything in view about your inside device!
https://play.google.com/store/apps/...t#?t=W251bGwsMSwxLDMsImNvbS5jcHVpZC5jcHVfeiJd

maybe it is an official Samsung phone, just has some dodgy hardware that needs replacing... and if i am not mistaken that missing device driver only installs when the phone is put into download mode, mine took a while to search windows update site for a driver even though Kies was installed.

i think i´ve found the site where the fake is selling.
it can´t get into recovery mode --> ****ty chinese product. in this case it is from the philippines.
google it: sulit.com.ph

The same problem as said like you.
themadarchitect said:
Hello All,
I am having some issues here and the normally helpful Search feature isn't getting me anywhere today. I just bought an i9500 which was previously used on Tmobile. It is running 4.2.2 and was confirmed working just prior to me purchasing it. The problems began when I inserted my modified Straight Talk Sim card (which was being used in an Iphone 3gs prior and was cut to fit the S4). The phone recognizes the SIM but does not connect to a network. I tried all the recommended APN settings with no success. The SIM does seem to be unlocked because I can change APN settings.
That got me thinking that maybe I should make sure the phone is rooted before I trouble shoot any further. I tried to put the phone into Download Mode and use ODBIN to flash CW Recovery but without success. Hitting the Volume Down + Home Button (Middle Button) + Power Button takes me to a Factory Mode screen. That screen is un-readble to me as it seems to be in Korean or Chinese (my guess is Korean). I am able to get the phone into Recovery Mode using Volume Up + Power Button however.
Also, after installing the drivers and install Kies, nothing including ODBIn recognizes the phone. When I check in Device Manager (I am running Windows 7 64bit) everything except CDC Serial is installed correctly.
Questions:
- Is there another way to enter Download Mode
- Am I overlooking a step to get the computer to recognize the phone
- Is there something in particular when putting in the APN settings I must not forget to do?
Things Already Tried
Factory / Data Wipe
Clear Cache
Reboot Phone
Reboot Computer
Unistall / Reinstall Drivers
Different USB Cords and USB Locations on Computer
Use Recovery Mode to Update system with a Custom ROM
Any help or troubleshooting advice you can lend would be greatly appreciated.
Click to expand...
Click to collapse
please help me tooo...xda Hi,I'm having the same download mode issue as i know my GS4 GT-I9500 is a fake and i get only factory mode when pressing the combo keys,Do we have any possible alternatives as it looks like we need download mode for rooting,cwm installation etc; so please help.

Arjunbalan said:
please help me tooo...xda Hi,I'm having the same download mode issue as i know my GS4 GT-I9500 is a fake and i get only factory mode when pressing the combo keys,Do we have any possible alternatives as it looks like we need download mode for rooting,cwm installation etc; so please help.
Click to expand...
Click to collapse
Fortunately you cannot enter in download mode, because if you could, you would brick your phone trying to flash a rom from a device into a rather different device.
Enviado desde mi GT-P7510 usando Tapatalk 2

jaswinky said:
Fortunately you cannot enter in download mode, because if you could, you would brick your phone trying to flash a rom from a device into a rather different device.
Enviado desde mi GT-P7510 usando Tapatalk 2
Click to expand...
Click to collapse
anyone found a solution to this?

Any Updates anyone
Hi Everyone,
Anyone has an update to solve this issue

If you can boot into /system, what´s the result of entering *#1234# into the dialler?
Do you run with stock or custom recovery?
When you install Kies, you don´t need to install any other drivers as they already come with Kies. If I understood correctly, you cut a mini-SIM so it fits the micro-SIM slot of the S4, right? Perhaps you need to go to your network provider and have the card changed for a newer one.

I have the same phone and there is a way to come in to the recovery menu. Hold down the Volume Up + Home + Power button then you get a reply of the green robot and the NO COMMAND, If you press the Home button again then the recovery menu opens.
If you want to ROOT this phone use the KINGO Android root program, its FREE , and its works fine.....

They got him
they got my father ith a fake also. anyone have a solution on this yet? all I want is been able to get into download mode or even recovery so I can flash a original firmware

themadarchitect said:
Thanks for the reply. I am not sure that it is so easy to write off as a knock off. I also called Samsung who ran the IMEI and Serial and informed me that the phone was from Africa. (Even gave me the correct customer support number to call, albeit overseas) When I check the firmware version that also checks out. Also the writing in factory mode is almost surely Korean. At best we would have to call it a really incredible clone, but I doubt it.
Click to expand...
Click to collapse
well, here's my experience with knockoffs, if you called samsung about the phone and they can tell you the original carrier of the s4, then its a real one, if it just shows up in their system as a phone, then 8/10 times its a fake, so just ask about the carrier specific of the phone first
---------- Post added at 10:51 PM ---------- Previous post was at 10:49 PM ----------
poldom77 said:
they got my father ith a fake also. anyone have a solution on this yet? all I want is been able to get into download mode or even recovery so I can flash a original firmware
Click to expand...
Click to collapse
if it's a fake, then it is impossible (unless there is a way that i don't know) to get into download mode yet alone download a firmware. I have been scammed many times, so I say this out of experience

poldom77 said:
they got my father ith a fake also. anyone have a solution on this yet? all I want is been able to get into download mode or even recovery so I can flash a original firmware
Click to expand...
Click to collapse
Mate you cannot do anything to flash an original firmware.
The hardware limitations wont let you.
If it is a clone, it shall run only the clone software.
Nothing more..
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.

Hi themadarchitect hru, ur this post is old maybe u got ur answers but i read it today it self coz im very junior here, but bit my search for fake or clone its saying, there is a app call GENUINE GALAXY u just download it from play stor n run, it will show u the results of ur phone.. N i think its for galaxy series, its work for me.. Im attaching one Screenshot here, thnks ?
Sent from my GT-I9500 using XDA Premium 4 mobile app

Related

[Q] Not able to connect to Odin V3.07 or Sam kies

Hi guys,
I'm new to this also did alot of reading before I post this thread.
I've a a Samsung GT-I9500 Tried connecting it with Odin or Sam kies they are not able to connect to device. Also noticed that my pc in device manager at portable devices it recognize it and give that it's a GT-I9500.
I wanted to root the device but was not able with Odin (reason that it does not connect) so I tried motochopper which worked for me and also detected the phone. Forgot to say I've installed USB driver for samsung galaxy s4 before trying to connect with odin also with Sam kies.\
After rooted with motochopper was able to dwnl titanium back up and root but now I'm stock at the part of flashing.
Now I want to flash my rom to get new firmware but I'm not able cause the Odin does not detect device. Also when I turn off phone to boot in download mode by pressing vol dwon , home button and power button. It tells me factory mode then a bunch of (guess) chinese menu option.
Because of this went to search if my device was original or fake and still not sure tried many things and apps which tells me that it original.
My whole question is what should I look at to let Odin connect with device.
Charles
Its a clone for sure. Go to Menu - Settings - More - About device and attach the screenshot for confirm it
Joku think you are right did some more reading and installed CPU z and got in system hardware mt6589 which suppose is the clone s4. Also attached screenshot about.
In this case as I have a lone which I manage to root is there a way to still root it?
Sent from my GT-I9500 using xda app-developers app
Chachito said:
Joku think you are right did some more reading and installed CPU z and got in system hardware mt6589 which suppose is the clone s4. Also attached screenshot about.
In this case as I have a lone which I manage to root is there a way to still root it?
Sent from my GT-I9500 using xda app-developers app
Click to expand...
Click to collapse
XDA dont give support clones. Sorry.

[Q] Help! This phone is F*CkED! Any advice appreciated!

Ok. Im not even exactly sure where to start but im pretty sure someone tried to install a different rom on it and had no idea what they were doing. Here is what i know about the phone.
Galaxy S5
SM-G900F
G900F GSMH
Issues :
IMEI does not exist on the phone.
Volume down does not work (Cannot boot into recovery) I think its a firmware issue and not hardware (IE: the button works, but not detected, could be wrong)
SD Card not detected
Cannot connect to a PC to use ODIN (Doesn't detect it)
Dialer codes do not work, i think it has to do with the IMEI
Ok when i first got it i tried some program called EFS Backup and that is the only program i have got to interact with the phone (It restarted it, lol), also tried ADB, dont know much about it but tried to use it to boot into recovery.
It rebooted it.
Um. not really sure what else to include. Tell me and ill add it. ANY advice would be appreciated.
Of course my goal is to be able to activate and use the phone and install its original IMEI back on it. I know it will take quite a few steps but ANY help would be great.
You can boot into the phone right? Look in settings/general for developer options. If it isn't there scroll down to about phone. Click on baseband version until developer options are enabled and go in and make sure USB Debugging is turned on. That may be why Odin isn't recognizing the phone. It's worth a shot.
---------- Post added at 10:47 AM ---------- Previous post was at 10:46 AM ----------
Actually I think it might be build number that you need to click on multiple times.
You can buy a jig from eBay , just search eBay for "galaxy s5 jig" I've done this on all my galaxy phones, but haven't tried it on my s5 since it's still behaving well. While phone is off, with the battery inserted, connect the jig for a couple of seconds and it will immediately boot the phone straight in the download mode.
Thats not real samsung s5, its a clone, like hdc s5 legend
If it is a clone then nothing on this site will do you any good.
Its easy to restore imei for mtk phone, no big deal
I've never done, all I know is that most programs and files here won't do any good on a clone.
Some answers to the help. Thanks!
Ok.
Metalfan78, i have tried that, but thanks for the advice.
Commodore 64, i looked into that, saw one for 5 bucks. I will probably order one to see if it works.
DaanIt, how can you tell a real Galaxy s5 vs a clone? i would love to know and would love to know whether this is real or not.
kalerido said:
Ok. Im not even exactly sure where to start but im pretty sure someone tried to install a different rom on it and had no idea what they were doing. Here is what i know about the phone.
Galaxy S5
SM-G900F
G900F GSMH
Issues :
IMEI does not exist on the phone.
Volume down does not work (Cannot boot into recovery) I think its a firmware issue and not hardware (IE: the button works, but not detected, could be wrong)
SD Card not detected
Cannot connect to a PC to use ODIN (Doesn't detect it)
Dialer codes do not work, i think it has to do with the IMEI
Ok when i first got it i tried some program called EFS Backup and that is the only program i have got to interact with the phone (It restarted it, lol), also tried ADB, dont know much about it but tried to use it to boot into recovery.
It rebooted it.
Um. not really sure what else to include. Tell me and ill add it. ANY advice would be appreciated.
Of course my goal is to be able to activate and use the phone and install its original IMEI back on it. I know it will take quite a few steps but ANY help would be great.
Click to expand...
Click to collapse
its a fake one ! in ABOUT > MODEL NUMBER it is supposed to show G900F not G900 only ! and secondly the imei sticker inside ...check the printing quality it clearily shows that its fake or clone one
ll_r1d0_ll said:
its a fake one ! in ABOUT > MODEL NUMBER it is supposed to show G900F not G900 only ! and secondly the imei sticker inside ...check the printing quality it clearily shows that its fake or clone one
Click to expand...
Click to collapse
LOL. i can edit the model number! I'm going to assume its not but i must ask anyway.. can anyone else edit that or just me? Also. How can i view the actual hardware specs in this phone to really see if its fake? it wouldnt have the exact processor and stuff in it would it?
Get an app called 'CPU Z'........
For my official 900F, it returns this information.......
If you can't get on to playstore, here's a link to the app from my Dropbox (don't worry, the app is free, so it's NOT warez)......
https://www.dropbox.com/s/jumgfr0n41v70lr/CPU_Z.zip?dl=0
Download it to pc/laptop, extract it (it's in a zip) copy it to a micro sd card, put the card in the phone and 'sideload' the app.....
i really think its fake. the main part of the phone i look at to tell its fake from the outside is the flash, if you see your flash it is a weird square orange flash. on other real Samsung phones the flash is a clear and little bit of orange inside. But its a very nice clone, if you want a note4 clone i can show you wear to buy one.
Install universal mtk drivers, use 'Mobileuncle mtk tools' from market for imei repair, use 'mtkdroidtools' for phone root, backup, etc.
Its easy to spot fake, clone led flash is different. Just compare it
kalerido said:
LOL. i can edit the model number! I'm going to assume its not but i must ask anyway.. can anyone else edit that or just me? Also. How can i view the actual hardware specs in this phone to really see if its fake? it wouldnt have the exact processor and stuff in it would it?
Click to expand...
Click to collapse
U cannot edit the model number and simply use CPU-Z to find the truth

I've tried everything - someone please help

The Core Prime will not boot into recovery, or safe mode, or to the home screen. The only way to sometimes get it into download mode is leave it plugged into the wall charger for a couple minutes, then it will SOMETIMES go into download mode to charge. Holding down every combination of keys does not work, please don't suggest holding down keys.
All I ever see is a mmc confirmation fail movinand checksum confirmation fail error no matter what I try. I never see the Samsung intro, boot intro, or tracfone intro anymore, just a black screen that leads to that error message in red letters.
Regardless of which computer or cable I use, Windows never sees the phone. Doesn't try to install the drivers, doesn't make a sound that something was plugged in, nothing shows up in device manager, nothing (even in download mode)
I called 800 Samsung (4 times asking the same thing to different people to make sure I didn't just get helped by a noob over the phone). I went and talked to the Samsung guys inside worst buy (didn't do anything except informing me there is a Samsung store in LA). I called the Samsung store in LA and talked to a technician and the technician supervisor (I could drive there if their answer wasn't factory reset)
But EVERYONE from Samsung is saying all that can be done is factory reset.
I do not need a factory reset. I need my data.
I have posted numerous threads, and even though there was good advice given, none of it worked.
All I did before this error was try to update Google maps. The phone has never been backed up/rooted/nothing its stock.
At this point, I'm willing to negotiate paying someone to get my data back.
Someone please help.
Sorry To Hear that this is really a big problem but every thing has a solution ..
As you say the windows doesn't read the device and so as Odin try http://tinyurl.com/Heimdall-oa on Linux (don't use virtual machine )
OK if Heimdall read the device flash stock firmware (same version) if the device open congratulations
else flash custom recovery (you can find one in cyanogen discussion) and launch aroma file manager pull out your data so you're safe to reset ?? hope to be helped you .
The x man said:
Sorry To Hear that this is really a big problem but every thing has a solution ..
As you say the windows doesn't read the device and so as Odin try http://tinyurl.com/Heimdall-oa on Linux (don't use virtual machine )
OK if Heimdall read the device flash stock firmware (same version) if the device open congratulations
else flash custom recovery (you can find one in cyanogen discussion) and launch aroma file manager pull out your data so you're safe to reset ���� hope to be helped you .
Click to expand...
Click to collapse
Thank you for trying to help me. I do not yet have a Linux box set up. Can you recommend a distro, version, or live cd of Linux to use?
You can use Ubuntu 14.04
The x man said:
You can use Ubuntu 14.04
Click to expand...
Click to collapse
I will post my results here as soon as I try
If your phone is still stuck, flash TWRP (google it if you don't know it) for s820l. After TWRP is installed backup your data to your Internal or External Storage. Once the backup is complete factory reset (I highly suggest bakcking up to an SD card) if it still only boots to this screen try flashing the Stock ROM.
If your phone is messed up after the factory reset, i suggest SD card for files and everything if your computer has an SD adapter and reader you won't need to turn the device on. Hopefully this fixes it for you.
P.S. By no means do I know exactly what I'm doing, I flashed the wrong TWRP for mine and only got a download screen. This is the method i used to fix it. Also i am not allowed to post links or I would. so google sm-s820l custom recovery and to get a Stock ROM. Above the page for it should be a bunch of tabs that look like this " Android Area 51 > Forum > Straight Talk/Net10 > Samsung Phones > Samsung Galaxy Core Prime > Recovery Releases" Click on Samsung GCP and then your all set. Hope this helps.
AJOKER21 said:
If your phone is still stuck, flash TWRP (google it if you don't know it) for s820l. After TWRP is installed backup your data to your Internal or External Storage. Once the backup is complete factory reset (I highly suggest bakcking up to an SD card) if it still only boots to this screen try flashing the Stock ROM.
If your phone is messed up after the factory reset, i suggest SD card for files and everything if your computer has an SD adapter and reader you won't need to turn the device on. Hopefully this fixes it for you.
P.S. By no means do I know exactly what I'm doing, I flashed the wrong TWRP for mine and only got a download screen. This is the method i used to fix it. Also i am not allowed to post links or I would. so google sm-s820l custom recovery and to get a Stock ROM. Above the page for it should be a bunch of tabs that look like this " Android Area 51 > Forum > Straight Talk/Net10 > Samsung Phones > Samsung Galaxy Core Prime > Recovery Releases" Click on Samsung GCP and then your all set. Hope this helps.
Click to expand...
Click to collapse
Core prime model is also G-360* (main number) not just SM-820L .
The x man said:
Core prime model is also G-360* (main number) not just SM-820L .
Click to expand...
Click to collapse
True so if it's not the SM-S820L just input your model number instead of the one I posted that was my bad I assumed TracFone. Also don't think just because the phone is the same they will all work if you do use the wrong TWRP or ROM because the model is different it will brick your device. Again it was my mistake but overall I hope this helps.
AJOKER21 said:
True so if it's not the SM-S820L just input your model number instead of the one I posted that was my bad I assumed TracFone. Also don't think just because the phone is the same they will all work if you do use the wrong TWRP or ROM because the model is different it will brick your device. Again it was my mistake but overall I hope this helps.
Click to expand...
Click to collapse
Never mind i just wanted to share info. + mine reply was before twrp or cwm being ported to core prime ,and at this time no custom roms for 360* Models
Is TWRP ported to other versions of this phone? It seems like it is atleast the VE one has it and my TracFone version does I'm sure most of the others ones do and you also do not need a Custom ROM just a stock one which is probably floating around out there somewhere. For the OPs phone which if the model was posted this would be a billion times easier. So Mr. OP please post your model for us to help if your issue is still happening.
G360 Rom
AJOKER21 said:
True so if it's not the SM-S820L just input your model number instead of the one I posted that was my bad I assumed TracFone. Also don't think just because the phone is the same they will all work if you do use the wrong TWRP or ROM because the model is different it will brick your device. Again it was my mistake but overall I hope this helps.
Click to expand...
Click to collapse
I have a SM-S820L that i flashed with a 360 and now its bricked
Hii @android_n this is also happen with me on My core 2 G355H I also try to flash Offical frimware but it only boot for few second and shut down
I replace battery with new one and it booted
Problem is in battery it only boot when charger is connect or you can charge your phone battery by booster charger hit thanks if I help
I tried that what i need is a new OS. It keeps telling me No OS is installed but Havent been able to get it installed
noxqes said:
I tried that what i need is a new OS. It keeps telling me No OS is installed but Havent been able to get it installed
Click to expand...
Click to collapse
Check out this thread here http://forum.xda-developers.com/gal...stock-rom-deodex-busybox-root-t3378999/page1. Hope this helps
Sent from my SM-G360T1 using XDA Labs

Note 4 Verizon failing to update to Marshmallow

Hello everyone
Please bear me with me for I am a dinosaur that grew up with Symbian phones, then was forced to use Windows phones and now recently converted to Android, therefore not an expert in this field.
Bought the Note 4 off ebay in UK. Mobile banking app and Android Pay say my phone is rooted however Root Checker says it isn't . I have tried to update to Marshmallow through ODIN but I get the FAIL Auth error every time I try...
In settings the phone shows up as N910F however it is a N910V ... I do need help to figure out the precise model though just to make sure I am installing the correct software.
Also, I am using a Lebara SIM card (partners with Vodafone) here in UK, not sure if that matters.
Would really appreciate if someone would have the patience to guide me how to install Marshmallow on my phone, I just want a clean one and no rooting. Tried different tutorials on the internet but none worked for me or I am surely doing something wrong.
Many thanks in advance!
Andy
Andyyy91 said:
Hello everyone
Please bear me with me for I am a dinosaur that grew up with Symbian phones, then was forced to use Windows phones and now recently converted to Android, therefore not an expert in this field.
Bought the Note 4 off ebay in UK. Mobile banking app and Android Pay say my phone is rooted however Root Checker says it isn't . I have tried to update to Marshmallow through ODIN but I get the FAIL Auth error every time I try...
In settings the phone shows up as N910F however it is a N910V ... I do need help to figure out the precise model though just to make sure I am installing the correct software.
Also, I am using a Lebara SIM card (partners with Vodafone) here in UK, not sure if that matters.
Would really appreciate if someone would have the patience to guide me how to install Marshmallow on my phone, I just want a clean one and no rooting. Tried different tutorials on the internet but none worked for me or I am surely doing something wrong.
Many thanks in advance!
Andy
Click to expand...
Click to collapse
Hi Andy I'm also in the UK with note 4. To find out the correct model you need to boot to download mode. Power off the phone, Hold volume down + home + power together. It will boot to download mode and from there it will show you the model.
Post your correct model here and I will post the firmware with the correct steps to flash.
Hi Callum
In download mode it says N910V
Andyyy91 said:
Hi Callum
In download mode it says N910V
Click to expand...
Click to collapse
Ahh you have the verizon varient.
https://www.sammobile.com/firmwares/download/117781/N910VVRS2CPL1_N910VVZW2CPL1_VZW/
Here is the stock marshmallow firmware for your device.
Download and unzip the firmware. Place it in odin in AP. In odin options enable auto reboot and uncheck repartition. Put phone in download mode, connect to pc and start.
Thanks for the firmware , that worked like a charm. Is it possible to install a non-Verizon version on this phone? One that does not have the Verizon preloaded apps?
Also, do you know anything about the Note 4 getting the Nougat update?
Andyyy91 said:
Thanks for the firmware , that worked like a charm. Is it possible to install a non-Verizon version on this phone? One that does not have the Verizon preloaded apps?
Also, do you know anything about the Note 4 getting the Nougat update?
Click to expand...
Click to collapse
You can only flash firmware for your device which is N910V. Which means unfortunately you can only flash verizon firmware. However you can root your phone and use titanium backup to remove the bloat.
As for the N update I have read and heard rumours that we will get it but I don't have my hopes up. Even though the Note 4 is 2 years old it's still a high end device. It hasn't been officially announced yet. Only been announced for s6/s7 and future releases
callumbr1 said:
Hi Andy I'm also in the UK with note 4. To find out the correct model you need to boot to download mode. Power off the phone, Hold volume down + home + power together. It will boot to download mode and from there it will show you the model.
Post your correct model here and I will post the firmware with the correct steps to flash.
Click to expand...
Click to collapse
Hello. I'm also having this problem with SM-N910C, care to help? Thanks.
J73 said:
Hello. I'm also having this problem with SM-N910C, care to help? Thanks.
Click to expand...
Click to collapse
What is the problem?
callumbr1 said:
What is the problem?
Click to expand...
Click to collapse
It fails to upgrade to Marshmallow.
J73 said:
It fails to upgrade to Marshmallow.
Click to expand...
Click to collapse
What region are you in?
Is your phone network locked?
callumbr1 said:
What region are you in?
Is your phone network locked?
Click to expand...
Click to collapse
I got it from UAE but I'm currently in the Philippines. I don't think it is network locked.
J73 said:
I got it from UAE but I'm currently in the Philippines. I don't think it is network locked.
Click to expand...
Click to collapse
https://www.sammobile.com/firmwares/download/117967/N910CXXS2DPL1_N910COJV2DPI1_XSG/
Download and flash this.
Are you familiar on how to flash with odin?
callumbr1 said:
https://www.sammobile.com/firmwares/download/117967/N910CXXS2DPL1_N910COJV2DPI1_XSG/
Download and flash this.
Are you familiar on how to flash with odin?
Click to expand...
Click to collapse
It's my first time right now.
J73 said:
It's my first time right now.
Click to expand...
Click to collapse
1st download the firmware.
Download odin, latest version is fine but I use v3.10.6
On phone settings go to about device, tap build number 7 times until developer options is there, go on developer options and enable USB debugging.
Plug phone to pc to make sure drivers are up to date.
Once firmware is downloaded unzip it.
Power off phone and put into download mode, vol down + home + power.
Open odin and click AP, insert the firmware. Odin options should be, re partition UNCHECKED, auto reboot checked, f reset time checked.
Plug phone into pc, in odin log it will say added with blue box saying com:3 or similar.
Press start and it will flash and reboot. The first boot can loop a few times or hang on the Samsung logo for a little while it's normal.
If it hangs for more than 15 minutes remove the battery for a few minutes then power on again and it will boot.
If you get any errors or are unsure let me know.
callumbr1 said:
1st download the firmware.
Download odin, latest version is fine but I use v3.10.6
On phone settings go to about device, tap build number 7 times until developer options is there, go on developer options and enable USB debugging.
Plug phone to pc to make sure drivers are up to date.
Once firmware is downloaded unzip it.
Power off phone and put into download mode, vol down + home + power.
Open odin and click AP, insert the firmware. Odin options should be, re partition UNCHECKED, auto reboot checked, f reset time checked.
Plug phone into pc, in odin log it will say added with blue box saying com:3 or similar.
Press start and it will flash and reboot. The first boot can loop a few times or hang on the Samsung logo for a little while it's normal.
If it hangs for more than 15 minutes remove the battery for a few minutes then power on again and it will boot.
If you get any errors or are unsure let me know.
Click to expand...
Click to collapse
Thank you! I'll keep you updated.
callumbr1 said:
1st download the firmware.
Download odin, latest version is fine but I use v3.10.6
On phone settings go to about device, tap build number 7 times until developer options is there, go on developer options and enable USB debugging.
Plug phone to pc to make sure drivers are up to date.
Once firmware is downloaded unzip it.
Power off phone and put into download mode, vol down + home + power.
Open odin and click AP, insert the firmware. Odin options should be, re partition UNCHECKED, auto reboot checked, f reset time checked.
Plug phone into pc, in odin log it will say added with blue box saying com:3 or similar.
Press start and it will flash and reboot. The first boot can loop a few times or hang on the Samsung logo for a little while it's normal.
If it hangs for more than 15 minutes remove the battery for a few minutes then power on again and it will boot.
If you get any errors or are unsure let me know.
Click to expand...
Click to collapse
It worked flawlessly! Thank you so much!
J73 said:
It worked flawlessly! Thank you so much!
Click to expand...
Click to collapse
Not a problem
Callum , thanks for all your help. Will keep my eyes on the update news, I'm curious the see if we will get it aswell
Andyyy91 said:
Callum , thanks for all your help. Will keep my eyes on the update news, I'm curious the see if we will get it aswell
Click to expand...
Click to collapse
If you see anything post it here to keep me updated
Will do

Broken screen - need to do a data wipe

My N910F had a terminal accident this evening, it received a blow to the screen and now there's no way fo me to use it. I tried to use google's remote device app to wipe it and though I'd managed it. But I'm not sure that it has!
I was running a custom rom with twrp and when I tried a button combo that's supposed to initiate a wipe, I noticed something pop up on the screen and when I connected it to my pc I could not only see the phone on windows explorer, it actually showed the files! From one of the very few times I saw something on the screen, I recognized the TWRP homescreen, so it had been put into recovery!
I'm not bothered about putting the phone back to stock, I just want to wipe it so I can sell it for parts. I can't do anything in KIES as it's locked (fingerprint with password backup). I cant even try using a usb mouse with my otg as whenever I disconnect from the pc, the screen goes off (it's rarely even showing anything anyway.
Is there any way to just install stock firmware or even my rom, directly through odin? I'm used to flashing roms through twrp.
woldranger said:
My N910F had a terminal accident this evening, it received a blow to the screen and now there's no way fo me to use it. I tried to use google's remote device app to wipe it and though I'd managed it. But I'm not sure that it has!
I was running a custom rom with twrp and when I tried a button combo that's supposed to initiate a wipe, I noticed something pop up on the screen and when I connected it to my pc I could not only see the phone on windows explorer, it actually showed the files! From one of the very few times I saw something on the screen, I recognized the TWRP homescreen, so it had been put into recovery!
I'm not bothered about putting the phone back to stock, I just want to wipe it so I can sell it for parts. I can't do anything in KIES as it's locked (fingerprint with password backup). I cant even try using a usb mouse with my otg as whenever I disconnect from the pc, the screen goes off (it's rarely even showing anything anyway.
Is there any way to just install stock firmware or even my rom, directly through odin? I'm used to flashing roms through twrp.
Click to expand...
Click to collapse
If the emmc is still sane, u can try stock with odin - google 4 files repair firmware for your model. Not a custom rom, it need the custom recovery which seems not to work anymore.
w41ru5 said:
If the emmc is still sane, u can try stock with odin - google 4 files repair firmware for your model. Not a custom rom, it need the custom recovery which seems not to work anymore.
Click to expand...
Click to collapse
I tried to flash it with 2 different versions of odin, 3.09 which is what I always used to use and 3.12.3 as this seemed the most recent. Ran with and without admin privilege and got a fail every time.
I've gone back onto the Sammobile site to download another version of the firmware but it's sooooo slow - when did they slow things down so much??
Is there likely to be any difference between the versions of the firmware? I'm running a N910F here in the uk. But at the end of the day, all I want to do is to wipe my personal data by flashing any stock N910F rom
So I managed to get through the flashing process but it doesn't appear to have worked! The device still shows up as it was before I tried flashing it - I repeated the process but still nothing.
I need to remove any data before I can try and sell it - what do you suggest?
Any suggestions guys? Sorry to bump an old thread but I never did get it sorted. I'm running an LG V20 now but would like to be sure that the N910 is wiped clean of any and all personal data before selling it.
USB debugging isn't active so I can't do anything with adb - I've tried lots of options.
Flash stock bootloader
start phone in recovery mode (vol up + home buttons)
press down 4 (3) times to select factory reset (5 (4) for cache wipe) and press power depend on bootloader factory reset is 4-th or 5-th option
press down 7 times and then power again.
But why to bother of it if it is finger and password protected?
Another option is to sell me the board, my emmc chip just died. I'm in UK too.
Alex[Y] said:
Flash stock bootloader
start phone in recovery mode (vol up + home buttons)
press down 4 (3) times to select factory reset (5 (4) for cache wipe) and press power depend on bootloader factory reset is 4-th or 5-th option
press down 7 times and then power again.
But why to bother of it if it is finger and password protected?
Another option is to sell me the board, my emmc chip just died. I'm in UK too.
Click to expand...
Click to collapse
I'll give that a try, but I don't know how I'd find out if it had been successful?
I'd rather not risk someone being able to access ALL the info on there for the money I'd get for it on ebay.
woldranger said:
I'll give that a try, but I don't know how I'd find out if it had been successful?.
Click to expand...
Click to collapse
No personal files when connected to PC should be enough.
woldranger said:
I'd rather not risk someone being able to access ALL the info on there for the money I'd get for it on ebay.
Click to expand...
Click to collapse
Another option go to repair shop and ask them to wipe it with their test display. Display removal (with its full destruction) will be required.
Alex[Y] said:
No personal files when connected to PC should be enough.
Thanks for jumping in!
"Should"? I wouldn't want to risk someone recovering my personal data.
Another option go to repair shop and ask them to wipe it with their test display. Display removal (with its full destruction) will be required.
Click to expand...
Click to collapse
But that would involve me paying - I won't get much for the phone as it is anyway.
I finally managed to flash the phone back to stock with Odin! :highfive:
It was last on N910FXXS1DQFA so I tried Odin v3.10.7 and flashed N910FXXS1DQE91 with no issues. Obviously, nothing of note shows up on the pc, but when I click on the device in windows explorer and look up the properties, it shows the new firmware is installed!
So, FINALLY, my Note 4 is fully wiped and I can try and sell it for spares - thanks a lot for any and all input and comments guys! :good::good:
woldranger said:
I finally managed to flash the phone back to stock with Odin! :highfive:
It was last on N910FXXS1DQFA so I tried Odin v3.10.7 and flashed N910FXXS1DQE91 with no issues. Obviously, nothing of note shows up on the pc, but when I click on the device in windows explorer and look up the properties, it shows the new firmware is installed!
So, FINALLY, my Note 4 is fully wiped and I can try and sell it for spares - thanks a lot for any and all input and comments guys! :good::good:
Click to expand...
Click to collapse
For my knowledge user data is wiped out by odin only if you tick "NAND erase all" but I'm not sure if it is not wiping some other important data like EFS partition. When phone is connected to PC try unlock it with the finger. Another possibility is that by downgrading you have corrupted EFS partition, but not sure of that.

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