Samsung UK Support: Broken display repaired...but why did they wipe the phone?!? - Galaxy S 4 Q&A, Help & Troubleshooting

This is a question and warning.
My S4 display broke. Had no backup as I had just transferred from my S3 and then wiped the S3
I sent it in and received it back.
They fixed the display.
AND...
[begin quote, their letter]
For peace of mind, your repaired device has also been independently checked by our Quality Team to ensure it is fully working order before we return it to you.
We've also installed the latest approved software as part of our standard repair process. This is to ensure you hvae the latest version of software which could include performance enhancements and new features.
[end of quote]
So what did they do?
THEY WIPED THE DEVICE, INCLUDING ALL MY DATA AND INSTALLED A BRAND NEW IMAGE.
It doesn't even have my Google accout or anything stored.
Wtf!?!?
This after a broken display. The "peace of mind" bit sounds almost as if they are making ridiculing me.
No idea whether this is standard Samsung behavior, but when I called them to arrange the pickup they told me nothing about wiping my device.
And no, I do not have a current backup, just like 6 months old, am on Linux and USB mtp is kind of sketchy on there..
Q: Is this standard behavior of Samsung? Or was I just "lucky"
Bastards!!!!
PS If requested I can put that letter online.

They always do and it does say somewhere
Sent from my GT-I9505 using xda premium

mxn- said:
They always do and it does say somewhere
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Well, I called it in and was nowhere notified.
Nor did I see it on their webpage.
This is a crazy policy.
Thx for the quick answer.
But maybe someone can enlighten me, why does upgrading the OS, require wiping the user data?
We can do it without, so they should be able to do so too, no?

My nephew had to send his S2 in for warranty last year and they said his phone will be wiped but it wasn't. Maybe just depends on the repair centre but I think they should just fix the screen and leave any updates or wiping to to owner.
Seriously it makes no sense.
Sent from my GT-I9505 using xda premium

Any company would tell you to backup your device before sending it for repair. Its not rocket science. When they do a repair they also test out every other aspect of the device to avoid any other problems that may occur.

Trueray said:
Any company would tell you to backup your device before sending it for repair. Its not rocket science. When they do a repair they also test out every other aspect of the device to avoid any other problems that may occur.
Click to expand...
Click to collapse
Believe me, I would have if I could have.
USB MTP backup, requires mounting the device, which only works properly, IF you can unlock it, which you can't without display
The sdcard I took out, what do I know, maybe they would have wiped that one too, just to be sure...

av676 said:
Believe me, I would have if I could have.
USB MTP backup, requires mounting the device, which only works properly, IF you can unlock it, which you can't without display
The sdcard I took out, what do I know, maybe they would have wiped that one too, just to be sure...
Click to expand...
Click to collapse
Are you sure?
I can use MTP without unlocking the device just fine.
So the broken screen shouldn't be a problem.
Sent from my GT-I9500 using xda app-developers app

Mithrandir007 said:
Are you sure?
I can use MTP without unlocking the device just fine.
So the broken screen shouldn't be a problem.
Sent from my GT-I9500 using xda app-developers app
Click to expand...
Click to collapse
Absolutely. I can mount it and see two directories the SD and EXTSD cards, but if I access them they are empty.
Then even KDE prompts me, is the device maybe locked?
I unlock the S4 and eg refresh the SD directory and voila all the directories appear.
This feature actually makes sense, security-wise.
If I remember correctly the S2 had a notification and asked you whether you wanted to grant access, but my memory might fail me here.
[edit: btw you are using a custom ROM, I was on latest stock]

av676 said:
Absolutely. I can mount it and see two directories the SD and EXTSD cards, but if I access them they are empty.
Then even KDE prompts me, is the device maybe locked?
I unlock the S4 and eg refresh the SD directory and voila all the directories appear.
This feature actually makes sense, security-wise.
If I remember correctly the S2 had a notification and asked you whether you wanted to grant access, but my memory might fail me here.
[edit: btw you are using a custom ROM, I was on latest stock]
Click to expand...
Click to collapse
Indeed that makes sense, I thought about that right after I posted that.
Actually, I currently just use swipe to unlock, which might be the reason it works without unlocking for me, since there's no security anyway.
Sent from my GT-I9500 using xda app-developers app

It is possible the new screen needs a later firmware version to work correctly, while this is true in the i9100 and i9300, I doubt it's required for the i950x because the phone is only recent launched.

Related

Original sw on nexus s

I was wondering if you guys the following software on your new phone installed by default.
Qik
App brain
Skype
Quadrant
Speed test
Because when I got my phone from best buy it was already there and I am wondering if I got a used phone.
Sent from my Nexus S
None of those apps were preinstalled on the 2 NS's I bought on 12.16. Looks like someone played with/used it before you got it.
Sent from my Nexus One using XDA App
I agree with Herr Bauhaus, app brain alone proves the phone's been played with before you got it.
Disappointing to hear that Best Buy is slipping returned phones into the "new" bin. If nothing else, they should have given you an "open box" discount. I'd take it back and demand that, or a new one. Turn it on before leaving the store and make sure nothing on the phone.
Thanks...this is disappointing. Shame on you best buy
Sent from my Nexus S
just some more confirmation, none of those apps should of been on the phone, you got a used device. Take it back and demand a new one, also as someone else said, open it in store.
if it still has the film over the screen telling you how to turn it on then thats a good sign but best to still turn it on and make sure no other apps are there.
Gingerbread auto-restores apps, are you certain this is not the case?
Sent from my Nexus S
AndroidZ28 said:
Gingerbread auto-restores apps, are you certain this is not the case?
Sent from my Nexus S
Click to expand...
Click to collapse
this is a possibility
If you had them on your old android phone that's why they are there. I suppose best buy installed you stored wifi passwords too
Sent from my Nexus S using XDA App
well.. when you first turn on the phone, it does say Welcome to Nexus S... so thats a indicator if it was used or not
Slapinfunk said:
If you had them on your old android phone that's why they are there. I suppose best buy installed you stored wifi passwords too
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
He never said his wifi passwords were restored, and if it were Google restoring apps via the backup feature from an old phone, wouldn't it restore ALL his old apps? I doubt those were the only apps he had installed on his old phone, if he even had one...I guess we should ask him (did you, OP?).
distortedloop said:
He never said his wifi passwords were restored, and if it were Google restoring apps via the backup feature from an old phone, wouldn't it restore ALL his old apps? I doubt those were the only apps he had installed on his old phone, if he even had one...I guess we should ask him (did you, OP?).
Click to expand...
Click to collapse
It will restore as many as it can, depending on a couple variables. One variable being reception. If you are turning on your phone for the first time in a location with crappy signal, you will probably only get a partial, if any, app restore. I speak from experience here.
Luxferro said:
It will restore as many as it can, depending on a couple variables. One variable being reception. If you are turning on your phone for the first time in a location with crappy signal, you will probably only get a partial, if any, app restore. I speak from experience here.
Click to expand...
Click to collapse
And the rest will never come in after the first attempt? Not a very reliable system, then.
I remember it working for me once with my Nexus 1 way back when, but it's never worked reliably when switching to any other phone.
Of course also on the app restore issue there will be a notification letting you know that X number of apps were restored (or if there was a partial restore as well, I believe).
Whatever happened to the OP?
knytphal said:
Of course also on the app restore issue there will be a notification letting you know that X number of apps were restored (or if there was a partial restore as well, I believe).
Whatever happened to the OP?
Click to expand...
Click to collapse
There's no restore notification as far as I know.
My apps and settings didn't restore when I replaced my nexus s. I have backup my data and automatic restore enabled, and did on the previous phone too.
in the end it's quite clear the OP got a "used" phone from the "new" phone pile from BestBuy
it might have even been from some of us here in XDA that found some defect and sent it back (j/k)
if i were you, i'd got back to complain at BB, and get a new unit
as mentioned by the guys above, you should get a WELCOME screen, touch here to begin your setup wizard.... blah blah blah, and no weird software should be installed
you can also go into Phone> Settings> About, and check on the usage status
JCopernicus said:
There's no restore notification as far as I know.
Click to expand...
Click to collapse
That's odd, I always get a restore notification letting me know how many apps were reinstalled after changing devices or wiping/restoring.
Thanks guys for the answers. Quick update. I went back to BB to replace the phone and got a new one. No more extra apps.
I also noticed that this time the screen was no longer a finger print magnet either. They must have cleaned the previous phone and stripped the anti-smudge coating.
Problem: This time around though, I have a problem with the back button being stuck sometimes -- checking on xda forums and google forums, it looks like this is a hardware issue. Guess this phone is going back too. Too bad.
Maybe i'll just wait and see what happens to the GT-i9023.....
No for me. I did not own an android phone before (well, except for the 2 weeks I owned a Vibrant last summer), but I never had Skype or Qik installed, so it is not possible that this is a restore.
This was a used phone from Best Buy.

Nexus S 4G [D720] - data extraction question.

So I ran over my phone. The digitizer is smashed, no way to use the phone via GUI. I took it apart at work today and noticed the SanDisk SDIN4C2 16GB NAND Flash memory module is removable. I will be receiving a replacment model tomorrow from the insurance company, and was wondering if it would be possible (and safe) to place my memory module into the new device. The only thing I would be worried about is some sort of weird pairing between the nand chip and the motherboard.
So my question to you is which method do you think would be better to extract my data?
1. Do a complete motherboard swap without activating the device to avoid ESN conflicts, put the device in USB mode, and pull the data?
2. Simply swap out the memory module and pull the data?
3. Attempt to pull the BGA chip off of the silicon, and access have a data center rescue it?
Option 3 is expensive, and I am pretty well rounded when it comes to hardware knowledge. I just want to see if anyone else has had similar experiences in getting the data from another device without physical SdCard storage.
Thanks,
Austin Stratton
Sprint/Nextel Tier III Technical Support Rep.
i would say option 2...try the easiest thing first!...so you work for sprint??.
sent from Ice Cream Infused NS4g
Yes I do. I have been in consumer Technical Support for about 2 years now. I work in the Corporate Call center in Texas. Also option 2 is the most attractive.
Was the phone already rooted with a custom recovery on it? If so, you should be able to get into recovery without using the screen at all. You can adb pull from cwm and/or enable usb drive mode to get at data.
If not already rooted, then I would tend to say <1> is your safer option. You won't have to do any soldering then at least. Of course it's possible that in your running it over more than the digitizer is actually screwed. So if that fails, pull the chip off and transfer it over to get the data off.
There is a module of the Android sdk, called screencast. It lets you use your PC as a duplicate screen. You can use your mouse to navigate your phone.
Google Android screencast
Sent from my Nexus S 4G using xda premium
@therealdjlink ....since your a sprint employee...how about some info on the ICS OTA!?!!....
sent from Ice Cream Infused NS4g
neo_x22000 said:
@therealdjlink ....since your a sprint employee...how about some info on the ICS OTA!?!!....
sent from Ice Cream Infused NS4g
Click to expand...
Click to collapse
He knows as much as we do... Plus there is so many more employees on xda besides him
Sent from my Nexus S 4G using xda premium
steviee7 said:
He knows as much as we do... Plus there is so many more employees on xda besides him
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
Exactly. We don't really get all that much info very quickly. Engadget generally gets info before we do lol.
Also, I forgot to mention that the charging port is a no go.
However, I received my replacement from Asurion, cracked it open, switched the modules over and it work like a charm. Came back up exactly how I left it.
Thank for all the input everyone.
superm1 said:
Was the phone already rooted with a custom recovery on it? If so, you should be able to get into recovery without using the screen at all. You can adb pull from cwm and/or enable usb drive mode to get at data.
If not already rooted, then I would tend to say <1> is your safer option. You won't have to do any soldering then at least. Of course it's possible that in your running it over more than the digitizer is actually screwed. So if that fails, pull the chip off and transfer it over to get the data off.
Click to expand...
Click to collapse
The sandisk chip swapped and clicked in like butter. Worked like a charm. All data is intact. Making a backup. RIGHT NOW.
I am also rooting it tonight, tired of google to re-push ICS. and on a blank phone I may as well go for it.
[email protected] said:
The sandisk chip swapped and clicked in like butter. Worked like a charm. All data is intact. Making a backup. RIGHT NOW.
I am also rooting it tonight, tired of google to re-push ICS. and on a blank phone I may as well go for it.
Click to expand...
Click to collapse
Hey, do you have to use a heat gun to remove the SanDisk chip from the motherboard?

[Q] Turn off OTA updates

Is it possible to turn off OTA updates? If so, how?
Thanks.
Falen said:
Is it possible to turn off OTA updates? If so, how?
Thanks.
Click to expand...
Click to collapse
Sorry, but why would you want to turn it off?
Sent from my Incredible S using xda app-developers app
kattara said:
Sorry, but why would you want to turn it off?
Sent from my Incredible S using xda app-developers app
Click to expand...
Click to collapse
I would like to decide when and if I want to update instead of constantly getting reminders.
Falen said:
I would like to decide when and if I want to update instead of constantly getting reminders.
Click to expand...
Click to collapse
Ah ok. Sorry, I don't know the answer to your question. I was just wondering why you'd wanna turn it off. It's probably under Settings/About phone or something.
Sent from my Incredible S using xda app-developers app
If you root, you can freeze the updater. I don't know any other way.
Sent from my Nexus 7 using xda premium
just lou said:
If you root, you can freeze the updater. I don't know any other way.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
The updater being DMClient right?
One thing to keep an eye on (I plan to disable OTA's on my two tablets) is battery life.
There are supposedly some instances where the system may think the OTA update is corrupt and will continuously try to re-download it in the bg affecting battery life. It's still worth attempting IMHO, just a tip though to keep an eye on your battery, if disabling the OTA affects it for you, you could unfreeze the dmclient service and use a different workaround to stop the OTAs
-For freezing, after looking around, these three apps seem to be best suited - Titanium Backup pro (obviously), AntTek & Gemini App managers (free)
I'll be Rooting then freezing OTAs on my Prime (ww .15) and rebooting it to ensure it doesn't softbrick. If unsuccessful I can flash a blob/format no probs, if successful, I'll root my Nxs7 JB, rinse repeat and report back
--
Successfully performed all tasks on the Prime (hooray no OTAs!!), it's rooted with frozen DMClient, no firmware download prompts since the service was stopped and frozen.
I have rebooted a few times to ensure it is not soft bricked and the App remains frozen
I will be doing my Nexus next since I do not foresee any brick issues, all I need to do is simply look into rooting it.
edit: seeing the several methods all require unlocking to exploit root capability, I'm going to wait out my DOA period (since Ive only had this tablet for 2 days lol) before I unlock the bootloader.
The methods discussed though work perfect for ICS, if you've unlocked and root then turning OTA's off is a sinch, with very minimal risk of a softbrick IMO
Thanks, I will try freezing with TB.
qwertylesh said:
The updater being DMClient right?
One thing to keep an eye on (I plan to disable OTA's on my two tablets) is battery life.
There are supposedly some instances where the system may think the OTA update is corrupt and will continuously try to re-download it in the bg affecting battery life. It's still worth attempting IMHO, just a tip though to keep an eye on your battery, if disabling the OTA affects it for you, you could unfreeze the dmclient service and use a different workaround to stop the OTAs
-For freezing, after looking around, these three apps seem to be best suited - Titanium Backup pro (obviously), AntTek & Gemini App managers (free)
I'll be Rooting then freezing OTAs on my Prime (ww .15) and rebooting it to ensure it doesn't softbrick. If unsuccessful I can flash a blob/format no probs, if successful, I'll root my Nxs7 JB, rinse repeat and report back
--
Successfully performed all tasks on the Prime (hooray no OTAs!!), it's rooted with frozen DMClient, no firmware download prompts since the service was stopped and frozen.
I have rebooted a few times to ensure it is not soft bricked and the App remains frozen
I will be doing my Nexus next since I do not foresee any brick issues, all I need to do is simply look into rooting it.
edit: seeing the several methods all require unlocking to exploit root capability, I'm going to wait out my DOA period (since Ive only had this tablet for 2 days lol) before I unlock the bootloader.
The methods discussed though work perfect for ICS, if you've unlocked and root then turning OTA's off is a sinch, with very minimal risk of a softbrick IMO
Click to expand...
Click to collapse
Just to let you know, everything's going awesome with my Prime, initially when I downgraded it, the OTA tried to download (i stopped it at 66 percent) and I just kept the wifi off while I rooted and disabled DMClient.
The bonus of freezing the process/service is when another update occurs ours should continue to block the FOTA, some other methods like modifying the build prop only work until a new update is out.
I'll definitely be unlocking and rooting my nexus to stop ota's
qwertylesh said:
Just to let you know, everything's going awesome with my Prime, initially when I downgraded it, the OTA tried to download (i stopped it at 66 percent) and I just kept the wifi off while I rooted and disabled DMClient.
The bonus of freezing the process/service is when another update occurs ours should continue to block the FOTA, some other methods like modifying the build prop only work until a new update is out.
I'll definitely be unlocking and rooting my nexus to stop ota's
Click to expand...
Click to collapse
I finally have a minute to try to freeze the update with TB but I do not see a DMClient. Am I missing something here? I not sure which one(s) of the system apps to freeze.
just lou said:
If you root, you can freeze the updater. I don't know any other way.
Click to expand...
Click to collapse
And what would that file be? Where is it located?
Disable using autostarts works...
I had my nexus 7 nagging me constantly to update too... rooted and heavily customized stock rom, different kernel, a lot of system files I altered... I really am not overly concerned about doing an update that might screw with any one of those components and having to go through the whole process of getting it where I want again.
I couldn't find this DMClient you guys are speaking of.
Here's how I did it:
Install Autostarts app.
Go to "After Startup"
Scroll down until you see "Google Services Framework"
There should be several of them. For me it was the third one. Touch it and read the bottom of the popup to find out. It will say "Receiver com.google.android.gsf.update.SystemUpdateService.....(you get the point)
Disable it. Done...
I don't know if there are any other repercussions to disabling this.. I just know it's not nagging me, and everything works still.
DMclient is a service, it's the most ideal thing to freeze since when stopped the OS will not even attempt to check of OTAs or attempt to download anything, plus it does not modify the OS in any significant way (i.e, editing build.props) so you can undo it with ease if you want. All you need is Root to be able to freeze the service.
I'm not arguing about how to do it... I just couldn't find dmclient , as one of the others stated as well. Just sharing what worked for me.
I don't know if it matters, but it's stock jb 4.1.1 on the nexus 7. If somebody knows where I can locate this dmclient in it, I'd probably feel better about doing that as well. Don't like the idea of it downloading or doing anything in the background if I don't need it to. I'm rather anal about background processes.. at least I have been in my other OS's so far... getting more familiar with the innards of android now... lol
Are we sure it's in this version? I don't even see it in ps in terminal. Unless the process I disabled with autostarts stopped it.
I might enable it again tomorrow and reboot and check ps again.
Sent from my Nexus 7 using XDA Premium HD app
You're right, I checked my nexus 4.1.2 and the service isn't there, the All area doesnt show everything but even using apps that show all apps/services it doesnt show up. :/
I checked my TF Prime which is 4.1.1 now (sigs outdated) and the service is there, it mustn't exist in AOSP builds or something
It seems as if Google has done a lot of little different things to the OS on the nexus 7. Some of the system components I've messed with relating to sound don't have any effect... I think they left some files in place but are utilizing something different for configuration of sound.
I see every mobile OS now is taking proprietary steps... I still gotta stick with Google though, because they are so heavily involved in the open source community and do a great deal to help the development community.
Next tablet is going to have top have more options for me... better usb support, hdmi out.. the ability to use a headset with Mic connection.. sd card... I am, however, extremely happy with my nexus 7 purchase. For the price and the performance.. can't go wrong there. They are practically giving away the 8 gb models.. barely more than cost of construction. The 16 gb ones aren't exactly a ripoff either..
Sent from my Nexus 7 using XDA Premium HD app
My nexus 7 rooted , don't have this service DMClient , doesn´t show in the titanium backup ... any one have another suggestion ? because this constant notice to actualize the firmware , is very inconvenience .
Thanks in advance
davieslacker said:
I had my nexus 7 nagging me constantly to update too... rooted and heavily customized stock rom, different kernel, a lot of system files I altered... I really am not overly concerned about doing an update that might screw with any one of those components and having to go through the whole process of getting it where I want again.
I couldn't find this DMClient you guys are speaking of.
Here's how I did it:
Install Autostarts app.
Go to "After Startup"
Scroll down until you see "Google Services Framework"
There should be several of them. For me it was the third one. Touch it and read the bottom of the popup to find out. It will say "Receiver com.google.android.gsf.update.SystemUpdateService.....(you get the point)
Disable it. Done...
I don't know if there are any other repercussions to disabling this.. I just know it's not nagging me, and everything works still.
Click to expand...
Click to collapse
davieslacker posted it like 3 posts above yours....follow that method..and read previous posts before asking an already answered question..especially when it was JUST answered
escalhavardo said:
My nexus 7 rooted , don't have this service DMClient , doesn´t show in the titanium backup ... any one have another suggestion ? because this constant notice to actualize the firmware , is very inconvenience .
Thanks in advance
Click to expand...
Click to collapse
That solution uses a paid app. Any free solution?
Sent from my Nexus 7 using xda app-developers app
frank35 said:
That solution uses a paid app. Any free solution?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
https://play.google.com/store/apps/details?id=com.rs.autorun
Same features,free app
Enable show system apps in settings
Sent from my SGH-T889 using xda app-developers app
harpocrates said:
https://play.google.com/store/apps/details?id=com.rs.autorun
Same features,free app
Enable show system apps in settings
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
I used this and it stopped the nag, but for some reason, it removes my email app (standard nexus 7 app) it says app not installed . Luckily. I had a titanium backup of it , but putting it back would not work. I reenabled the service, and put the app back and all is well now, but obviously the nag is back. Any ideas?

Galaxy Camera [Prototype] Screen Msg

Hi guys,
i have a got a prototype Samsung Galaxy Camera EK-GC100, the camera is working fantastic but i have a little problem its software has a mgs which i cant remove even if i use different original roms, and its annoying me since it cover the screen i'm showing the msg in attached pic
Is there anyone can support me and advise how to remove this msg,
talk2friend said:
Hi guys,
i have a got a prototype Samsung Galaxy Camera EK-GC100, the camera is working fantastic but i have a little problem its software has a mgs which i cant remove even if i use different original roms, and its annoying me since it cover the screen i'm showing the msg in attached pic
Is there anyone can support me and advise how to remove this msg,
Click to expand...
Click to collapse
guys is there any support
I'm not 100% sure as I'm still at the looking and deciding stage of whether to add the camera to my Samsung family but does it display when the camera starts up ?
Have you downloaded an app to see if it's in the start up programs ?
I use startup manager
Its a long shot but try it
I have noticed there isnt a lot of support for the camera yet on xda hopefully it will grow good luck
Sent from my GT-N7100 using XDA Premium HD app
When you say you've loaded another Rom, did you do a wipe afterwards?
Swyped, from my finger to your face, on my Samsung Galaxy Note II
Your EFS is broken. You need to do an EFS restore.
Does this device use a Qualcomm modem?
Can he get that fixed without a backup of the EFS, I'm sure I've seen mixed reports on other Samsung devices, some people have successfully fixed/restored it, while others haven't?
Swyped, from my finger to your face, on my Samsung Galaxy Note II
AdamOutler said:
Your EFS is broken. You need to do an EFS restore.
Does this device use a Qualcomm modem?
Click to expand...
Click to collapse
i dont know what do you mean with EFS restore
when i received this Camera was with this msg, i though it from firmware, so i download and installed GC100XXALJF_GC100DBTALJ6_DBT which is original rom
AdamOutler said:
Your EFS is broken. You need to do an EFS restore.
Does this device use a Qualcomm modem?
Click to expand...
Click to collapse
I think its using proprietary Samsung homemade modem.
Sent from my GT-N7000 using xda app-developers app
talk2friend said:
i dont know what do you mean with EFS restore
when i received this Camera was with this msg, i though it from firmware, so i download and installed GC100XXALJF_GC100DBTALJ6_DBT which is original rom
Click to expand...
Click to collapse
The EFS contains information like your WiFi and Bluetooth MAC addresses and the key bit, your devices IMEI number, if that's screwed you won't be getting on any phone networks.
I do recall setting something for one of my old phoned about rebuilding the FED but what I can't recall is if you needed a backup of it in the first place for it to work.
If I find any useful info I'll post it here for you.
Sent from my GT-N7100 using Tapatalk 2

Note 3 Keyboard

Is anyone else seeing a Note 3 Keyboard listed as installed AT THE BOTTOM of your "All" list in google play..... but not showing as installed in your "Installed" list? I am not able to find it anywhere on my device and Samsung on live chat said that they never issued a OTA with a note 3 Keyboard. This is spyware. I can not get rid of it. No matter what I do it comes back after a day or two.
Don't see that. Stock rooted mf9.
This crap won't go away. It keeps coming back. Rooted or not. I never see a notification. It just appears suddenly. I have appnotifier and it shows nothing being installed. I just appears magically. I hate this ****. Whatever it is is deeply embedded in my phone. I notice that when I do a wipe in recovery my data partition doesn't mount. Can you tell me if yours does please? You don't have to wipe anything just see if you can mount and unmount the data partition. Mine says unmounted and will not mount at all. I think this might be part of the problem. The data wipe doesn't really happen, and this Keyboard is in that part that isn't getting wiped. That is the only thing I can think on how it keeps coming back no matter what I do. PIT files and numerous firmwares, and nothing removes it permanently. If you could tell me if yours mounts...That would help me a lot. Thanks
Sleepycloud said:
This crap won't go away. It keeps coming back. Rooted or not. I never see a notification. It just appears suddenly. I have appnotifier and it shows nothing being installed. I just appears magically. I hate this ****. Whatever it is is deeply embedded in my phone. I notice that when I do a wipe in recovery my data partition doesn't mount. Can you tell me if yours does please? You don't have to wipe anything just see if you can mount and unmount the data partition. Mine says unmounted and will not mount at all. I think this might be part of the problem. The data wipe doesn't really happen, and this Keyboard is in that part that isn't getting wiped. That is the only thing I can think on how it keeps coming back no matter what I do. PIT files and numerous firmwares, and nothing removes it permanently. If you could tell me if yours mounts...That would help me a lot. Thanks
Click to expand...
Click to collapse
Take a screenshot because I really dont understand what your saying. I dont have such problem with keyboard and what recovery you are using?
Sent from my SPH-L720 using xda app-developers app
ROMANTiC KiD said:
Take a screenshot because I really dont understand what your saying. I dont have such problem with keyboard and what recovery you are using?
Sent from my SPH-L720 using xda app-developers app
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Click to collapse
Here are some screenshots and a little more info.
https://plus.google.com/u/0/102254187406524404989/posts
I have it. On triforce. Figured it's a google bug or a remnant from a 4.3 "funflash"
Sent from my SPH-L720 using Tapatalk
galland1 said:
I have it. On triforce. Figured it's a google bug or a remnant from a 4.3 "funflash"
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
I talked with Samsung. They said it is not a legit Samsung app and it was never rolled out to any S4 OTA or included in any OEM firmware. I think I know where it came from. Did you ever flash firmware from Galaxys4root.com? That is just a hunch of mine. May not be the source at all. But after I flashed that firmware I noticed lots of extra b.s. going on and found it. It shows on my phone, but not when I look at my play orders on my computer. Samsung said it's not really linked to Google play at all. That is why you can't leave a review or report the app. Try that and you'll see. The creator was cleaver enough to give it the appearance of a legit Google apps so that it will install on your phone without being blocked. Have you ever looked on your device for it? I can't find anything and my appnotifier and lookout never pick it up. It just magically appears once I root or allow install of apps from unknown sources.
Can anyone tell me if maybe my SIM card needs to be changed? Like is it possible that this Note 3 Keyboard keeps coming back because of the personal information or MEID contained on my phone? LIke, I did a full reflash with PIT files, and pulled the battery and did a factory reset from recovery before I let it boot. It still came back after about a day with no updates at all.
Would some of you more skilled people give me some ideas to try and maybe explain or suggest how this can be happening? Like is it possible that a new partition has been created that does not get rewritten with PIT file and firmware? Please... I want this **** off my phone! Any suggestions are gonna be appreciated and tested. I know somebody has an idea of what is happening here....Thanks for reading this.
Ever find the answer to this?
Sent from my SPH-L720 using Tapatalk
i too have this note 3 keyboard, did anybody find out what this is all about or if there is nothing to it?
matraca said:
i too have this note 3 keyboard, did anybody find out what this is all about or if there is nothing to it?
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Click to collapse
All I know is that I talked to Samsung via live chat and they said that it is not affiliated with Samsung in any way and a Note 3 keyboard should not be on any Galaxy S4. Go to live chat yourselves and ask questions. Sprint told me that I can get a new one on my warranty but there is a $50 surcharge. The Tech at sprint said it's not affiliated with Google play. It just has some of the API's to trick the phone into letting it install. I don't kow for sure where it came from. I've flashed so many ROM's and firmwares that it is impossible to pinpoint it. I got a feeling that a lot of people will find it if they look for it. At least the ones that are flashers will anyways.
I've tried deleting everything but when the new ROM loads and I look through the files, I'm still finding folders and files with week old dates on them. I'm not sure how that is happening. I'm dying to get to the bottom of this. Help me keep this thread bumped so more people will see it. Hopefully someone will give us the right info to get rid of it.
I see the same thing I'm on stock.
Sent from my SGH-M919 using xda app-developers app
Sleepycloud said:
All I know is that I talked to Samsung via live chat and they said that it is not affiliated with Samsung in any way and a Note 3 keyboard should not be on any Galaxy S4.
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Click to collapse
I would say they are full of it. That app is from Samsung. I have a friend with a Note 3 and it updated itself using that app. Now why it is showing on the S4 is probably just some glitch in there programming, or because they are working on a 4.3 update for the S4. I also have it on mine. Once the new update comes out for the S4 I suspect it will have the new keyboard and the app will then work.
Delete the Samsung keyboard lol. I did.
Well I went to the mall yesterday and a friend of mine has a note 3 and he has that keyboard as well, also the link on the playstore takes you to the korean or japanese samsung website. I am beggining to think is just a glitch. I also have the stock samsung keyboard removed and use swiftkey.
w7excursion said:
Delete the Samsung keyboard lol. I did.
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Click to collapse
I did too. The note 3 keyboard still shows as installed.
matraca said:
Well I went to the mall yesterday and a friend of mine has a note 3 and he has that keyboard as well, also the link on the play store takes you to the korean or japanese samsung website. I am beginning to think is just a glitch. I also have the stock samsung keyboard removed and use swiftkey.
Click to expand...
Click to collapse
I'm certain that somebody has exploited the keyboard. It wasn't on my phone when it was stock unrooted right from the store. It only showed up after flashing back to "stock" firmware. In which one instance I was seeing lots of bogus crap going on. Apps where getting flashed right over the top of the little green android. In the applications manager you could see the little green Android behind numerous app icons. They all had a little something extra. My phone was doing all sorts of neat crap on it's own. Somebody had complete control of my device. That came from galaxys4root.com Flash that **** and you'll see for yourself. Everything was tainted. The play store, the play services It was like it was in a war, it would have two updates for the same thing showing in pull down notification window. One real, one bogus. The first time I flashed it, I just hit updtae on everything. When I noticed all the funny stuff, I re-flashed it and paid attention to all the updates. All of the Samsung apps were tainted, It would go back and forth updating and then updating back to the other. Thats what made me notice the differences. It kept updating the same apps over and over. That is when I noticed that they were different.
Sleepycloud said:
I did too. The note 3 keyboard still shows as installed.
Click to expand...
Click to collapse
Delete all the files associated with it.
w7excursion said:
Delete all the files associated with it.
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Click to collapse
I did. It still shows as installed. I cut everything out. Even everything that had input devices in the name. It still shows as installed. When I factory reset it is not there for anywhere from 12 hours to 24 hours. My phone is fast as hell, scrolls like a champ and the battery lasts all day on one charge. Like 16 to 18 hours. As soon as that keyboard shows up it slows down, acts funny and gets laggy. The battery is disappearing like crazy. I have to charge it twice a day to make it till I get home. It might be a legit app for many, but I'm positive that someone has exploited the app and is using it in firmware as a information collector, and it does not go away no matter what I do. I'm wondering if it is in my efs partition... if that is even possible. What I know is that with Android, almost anything is possible. If you can think it, someone can code it.

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