HTC One Sharp panel digitiser issue - One (M7) General

As we all know HTC One cam with 3 types of screen
those are JDİ c_1, JDİ c_2 ans Sharp panel
it was kind of wierd that all new phones have in cell touch technology where touch sensor integrated in screen, advantages with that slimmer phone, brighter screen and less reflection.
HTC chose old fasion but issue with that especially on sharp panel digitiser visible and its whe you notice annoys you.

What am I supposed to be noticing here?

I think he's talking about those lines. Personally, i consider that a viewing angle issue.
As someone who returned his phone twice for aesthetic reasons, this one would not bother me.
Sent from my HTCONE using Tapatalk 4 Beta

finalhit said:
I think he's talking about those lines. Personally, i consider that a viewing angle issue.
As someone who returned his phone twice for aesthetic reasons, this one would not bother me.
Sent from my HTCONE using Tapatalk 4 Beta
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If it is those lines, then it isn't a Sharp panel issue in particular, mine doesn't have this. Just checked.

Pointlol said:
If it is those lines, then it isn't a Sharp panel issue in particular, mine doesn't have this. Just checked.
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You need to angle it correctly with sunlight(only) to be able to see it. It won't show up on artificial lights.

Riyal said:
You need to angle it correctly with sunlight(only) to be able to see it. It won't show up on artificial lights.
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Thanks. Just tried this and it was INCREDIBLY hard to see the lines, but they were there. I couldn't even make out the screen anymore since I had to put it directly in the sun in a retarded angle. Would not have noticed this in a million years. Maybe it's worse on some screens, on mine it's a non issue

No lines with JDI_C2 panel

Pointlol said:
Thanks. Just tried this and it was INCREDIBLY hard to see the lines, but they were there. I couldn't even make out the screen anymore since I had to put it directly in the sun in a retarded angle. Would not have noticed this in a million years. Maybe it's worse on some screens, on mine it's a non issue
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well mine is very noticible and alot are

This is a pointless thread adding negativity to a phone with probably the best screen in the market. I had both JDI and Sharp. It is visible in both, maybe Sharp a little more but i have already mentioned the benefits of this panel.

TRiBaL1981 said:
This is a pointless thread adding negativity to a phone with probably the best screen in the market. I had both JDI and Sharp. It is visible in both, maybe Sharp a little more but i have already mentioned the benefits of this panel.
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Hi, where have you mention benefits of this panel? can i see
thanks

For those having the issue, are these lines only visible when outdoors in bright light and holding the phone at an unusually sharp angle? Can you see the lines when viewing the phone from a normal angle? You can see where I'm going with this.

henrybravo said:
For those having the issue, are these lines only visible when outdoors in bright light and holding the phone at an unusually sharp angle? Can you see the lines when viewing the phone from a normal angle? You can see where I'm going with this.
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its there mate and more than you say i live in very sunny place and its very noticable i have just exchanged it no visible lines on JDİ screen

cihanleanne said:
its there mate and more than you say i live in very sunny place and its very noticable i have just exchanged it no visible lines on JDİ screen
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I'm not pretty sure though... Mine is a samsung JDI screen and I can see the lines when phone is facing direct sunlight and looking in a 120 degree angle Anyways I don't use my phone like that and it's not a bother to me. Honestly I just noticed it 3 times since getting the phone.

You can see the lines clearly in the sunlight. Like you normally hold your phone, they go away if you angle it more towards yourself. They are a huge flaw. I have never seen any phone have this crap
I have owned
S2, s3, optimus g, Xperia s, HTC one x, lumia620

I can only see them when the screen is turned off, and holding the phone in a way no one uses their phone... And then it is barely noticeable. The One X had this as well.
My biggest issue, however, is that when I hold the phone at a certain angle and focus my eyes differently, I can see my reflection. I hope warranty covers the reflection issue :crying:
Sent from my HTC One using xda app-developers app

mine is really bad i have jdi its normal but sharp was awful

Stop harassing People with honest complaints
TRiBaL1981 said:
This is a pointless thread adding negativity to a phone with probably the best screen in the market. I had both JDI and Sharp. It is visible in both, maybe Sharp a little more but i have already mentioned the benefits of this panel.
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I too noticed lines and also noticed a small purple burn in image on my screen. My phone is less than a Month old and I have had plenty of high end phones that do not share the HTC ONEs screen problems that I have experienced thus far. The phone is great, and I do not feel people should be scared of other people who make sharp comments negating their honest views. I hate closed minds. I applaud everyone who expresses their individual problems with a device they paid top dollar for. Just because we highlight certain areas of a phone does not mean we are not credible in our complaints.
---------- Post added at 05:50 AM ---------- Previous post was at 05:42 AM ----------
For_itembine said:
You can see the lines clearly in the sunlight. Like you normally hold your phone, they go away if you angle it more towards yourself. They are a huge flaw. I have never seen any phone have this crap
I have owned
S2, s3, optimus g, Xperia s, HTC one x, lumia620
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I second this flaw. Don't let people tell you this is natural. Neither my iPhone or Galaxy S4 has showed these lines and if they did I would comment. I can also see mine at a correct viewing angle in outside sunlight. I should note I love my HTC ONe. I share no brand "fan boy" feelings.

cihanleanne said:
Hi, where have you mention benefits of this panel? can i see
thanks
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The benefits (since you asked):
1. Best brightness value
2. Best viewing angles
3. Most accurate color display/calibration
4. Highest pixel density (marginal, I know, but the numbers are what they are)
5. Most natural white temperature
All of these confirmed through various reviews/comparisons of current android phones. I can also personally attest to these through my own comparisons with numerous phones side by side. This does not include iphone 5 which is better still in most of these categories.
So the point made (and a very valid point I would say) was that if we have to deal with this insignificant "problem" to have a better display in most other senses, for me that's a no-brainer. No one in these threads seems to accept that yes, it's normal for this phone. Maybe that's not ideal for some for whatever reason and that's totally fair, lucky them there's other excellent phones to choose from. Everyone has their own priorities
Sent from my HTC One using xda app-developers app

I've gone through 4 one's and 3/4 had that and my last one doesn't.

Terrorantula said:
I've gone through 4 one's and 3/4 had that and my last one doesn't.
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Hi i got my excahnge JDİ panel ts not visible unless extreme same as any phone only sharp panels have ths issue badly
onetongwa said:
I too noticed lines and also noticed a small purple burn in image on my screen. My phone is less than a Month old and I have had plenty of high end phones that do not share the HTC ONEs screen problems that I have experienced thus far. The phone is great, and I do not feel people should be scared of other people who make sharp comments negating their honest views. I hate closed minds. I applaud everyone who expresses their individual problems with a device they paid top dollar for. Just because we highlight certain areas of a phone does not mean we are not credible in our complaints.
---------- Post added at 05:50 AM ---------- Previous post was at 05:42 AM ----------
I second this flaw. Don't let people tell you this is natural. Neither my iPhone or Galaxy S4 has showed these lines and if they did I would comment. I can also see mine at a correct viewing angle in outside sunlight. I should note I love my HTC ONe. I share no brand "fan boy" feelings.
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Thank you but Galaxy S4 and phone 5 has integrated touch sensors. saying that i have my one x its not visible its issue comes with certain types

Related

Light blobs on black screen

Anyone else notice lighter blobs on their screen when a black app is loaded?
Try the night clock and tell me if you see any.
I use my phone as a clock at night and I just got this today and wow is it noticeable.
Sent from my GT-I9100M using Tapatalk
groaner said:
Anyone else notice lighter blobs on their screen when a black app is loaded?
Try the night clock and tell me if you see any.
I use my phone as a click at night and I just got this today and wow is it noticeable.
Sent from my GT-I9100M using Tapatalk
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I also had that issue on my first unit, I had it replaced.
A quite bellow summarizes all the screen issues on the S2.
BarryH_GEG said:
There's really two separate issues that sometimes overlap:
1) The left side banding which appears along with a yellow tint either under certain conditions or, to some, in everyday use. This would seem to be a design issue as, to date, it shows up on every single phone produced.
2) Screen QC issues which include: 1) suction cup circles from production, 2) fingerprints on the inside of the display, 3) dead pixels, 4) vertical or horizontal lines, 5) ghosting, 6) white or black blotches, and 7) wide swings in color temperature.
There's no doubt the QC issues are probably vexing to Samsung. Based on the sheer quantity of displays they need to produce to satisfy demand they're either intentionally allowing displays to go out that shouldn't or are finding out from customers that bad displays got passed QC. Considering the large number of phones sold it's hard to guess the bad:good ratio but it would appear its larger than appropriate. And it doesn't appear to be getting better as newer builds seem to have the same issues as early builds. So banding may be forever but swapping phones may definitely help with the other issues.
I do think that adding the QC issues on top of the banding issue does compound it on some phones. That could certainly explain why some of us are happy and others aren't. There's still a lot of subjectivity at play so it will always be hard to say if what's acceptable to some is unacceptable to others. But with all the phones sold, you'd still think if more than a few percent had serious screen issues there would be a bigger audience for this thread and the issue(s) would have become more prominent on its own. I'd like to think things will get better but production demands may continue to allow QC issues to occur at higher than normal rates. Something that's frustrating for everyone - including Samsung.
Someone said something about the technology being flawed. Here's two links to stories where Apple was/is trying to get SAMOLED for their products. To me, it just helps reinforce that the benefits (color, contrast, viewing angles) still outweigh the downsides (screen life, burn in, inconsistency). And I'm sure Apple's engineers fully reviewed both the upside and downside before considering SAMOLED so it's still kind of a vote of confidence in the technology.
http://www.intomobile.com/2010/05/2...y-for-iphone-hd-4g-due-to-supply-constraints/
http://www.electronista.com/articles/11/05/26/we.rebuff.rumor.of.amoled.ipad.3.in.2011/
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Thanks!
I'll have to get back there to have it replaced.
Sent from my GT-I9100M using Tapatalk
I've had it replaced 3 times now, I'm on my 4th unit. I can exchange one more time before I have to send it out for repairs.
I'll wait for them to get a new shipment in with different serial numbers (all the ones i've had start with the same 4 digits) and hope i get clean ones.
I called Samsung and the rep i spoke to told me that they have not heard of this issue.
Well they have 3 units in their back room with this issue so they will see it.
I think I will have to take a long-exposure photo to show them what the issue is.
Fingers crossed the next shipment is clear.
groaner said:
I've had it replaced 3 times now, I'm on my 4th unit. I can exchange one more time before I have to send it out for repairs.
I'll wait for them to get a new shipment in with different serial numbers (all the ones i've had start with the same 4 digits) and hope i get clean ones.
I called Samsung and the rep i spoke to told me that they have not heard of this issue.
Well they have 3 units in their back room with this issue so they will see it.
I think I will have to take a long-exposure photo to show them what the issue is.
Fingers crossed the next shipment is clear.
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Click to collapse
I've seen this isseu quite often when I had my phone exchanged mainly for a different screen defect, just be warned though since you had so many exchanges some people here might not actually believe that you went through 4 phones because 6Million phones sold and all that jazz.
Good idea that you decided to wait for another shipping, maybe you can even get a refund and just buy from another store that has good stocks?
I don't care what other believe or not. If they want to see my receipt plus the 2 exchange receipts I have here in this bag beside me I'll send them a picture.
Regardless, I must be one of the few people who have this screen problem AND use the phone as a night clock.
I am posting this for information to anyone who also has experienced or may wonder if their phone also has this issue.
If you dont have it, GREAT! I wish I had your phone.
(ps, this isnt a rant, just want this to be over)
I have zero issues with my screen; no ghosting, yellow/pink tint, light bolbs etc.
but no one believes me
groaner said:
I don't care what other believe or not. If they want to see my receipt plus the 2 exchange receipts I have here in this bag beside me I'll send them a picture.
Regardless, I must be one of the few people who have this screen problem AND use the phone as a night clock.
I am posting this for information to anyone who also has experienced or may wonder if their phone also has this issue.
If you dont have it, GREAT! I wish I had your phone.
(ps, this isnt a rant, just want this to be over)
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Someone else in Canada (Toronto) went through five phones because of tinting issues with the display. He too exchanged them back-to-back from the same store. If you've been going to the same store, and there was a run of bad displays, all the phones built in sequence could be effected. Can't you go to a different store and exchange it there?
Have the same problem, its like blobs/smudges that are lighter black/greyish. Not an even black color.
Its best noticeable in a dark room without any other light, not even the light of the touch buttons or top bar active (so your eyes are adjusted to seeing in the dark). Using this image I can see it clearly. Auto adjust screen power doesn't influence it.
I think we all may have blobs to varying degrees. The other day I looked at my screen in bright sunlight with polarized sunglasses on. It made the screen look black but you could clearly see random beige blotches all over it. In normal use I think my screen is as close to perfect as there is and when looking at a black background in the dark I don't see blobs or blotches. The "O" in AMOLED stands for organic which means alive. Maybe what we're seeing is a by product of the technology.
Nivekius said:
Have the same problem, its like blobs/smudges that are lighter black/greyish. Not an even black color.
Its best noticeable in a dark room without any other light, not even the light of the touch buttons or top bar active (so your eyes are adjusted to seeing in the dark). Using this image I can see it clearly. Auto adjust screen power doesn't influence it.
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You got it too!
Well, i'm glad I'm not alone sorry that you have it too.
Hopefully I will get a call from the store when the new shipment comes in and the issue will go away.
I tried going to another store and was told DOA's could not be exchanged at other stores that they had to go back to the store it was purchased at.
It is likely that all phones at Bell at all the stores at the same time may well come from the same batch.
I can wait over the weekend. I bought it on the 1st so still have most of my 30 day period to do the exchange. after that its repairs only. trying to avoid that.
I tried to get back the first one I had as it didn't have it as bad as all the subsequent ones I've had. Once a phone is marked DOA it can not be resold until it has been reconditioned and put back through the system. Understandable.
BarryH_GEG said:
I think we all may have blobs to varying degrees. The other day I looked at my screen in bright sunlight with polarized sunglasses on. It made the screen look black but you could clearly see random beige blotches all over it. In normal use I think my screen is as close to perfect as there is and when looking at a black background in the dark I don't see blobs or blotches. The "O" in AMOLED stands for organic which means alive. Maybe what we're seeing is a by product of the technology.
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I agree and I can accept some imperfections but I'd like to get as close to "perfect" as I can seeing that I had it in the beginning (WHY didnt I keep the first one?!)
Oh well, I'll take what I get with the new shipment and be happy with it,unless there is functional issues, then I'll be
BarryH_GEG said:
In normal use I think my screen is as close to perfect as there is and when looking at a black background in the dark I don't see blobs or blotches. The "O" in AMOLED stands for organic which means alive. Maybe what we're seeing is a by product of the technology.
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Click to collapse
Well good you don't see any blobs or perhaps you are suffering from a certain degree of Nyctalopia. Sometimes a disorder is not bad, see no evil ... Nonetheless the O in AMOLED doesn't stand for alive, just for a chemical compound containing molecules with carbon.
I must add that two Galaxy S (i9000) models I have looked at don't have this issue, at all. The screens are fully and equally the same black tint/shade. Taking a picture to capture the problem has proven to be somewhat difficult, but this old camera probably isn't really anything to write home about these days.
Nivekius said:
Well good you don't see any blobs or perhaps you are suffering from a certain degree of Nyctalopia. Sometimes a disorder is not bad, see no evil
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OCD is also a recognized disorder in which the pursuit of perfection overtakes one's life. If I had problems with my phone I'd have no problem sharing them. I've posted tons of pics of my phone in the dark, in the light, on grey, showing apps, and at every brightness level between 0% and 100%. I'm not going to apologize because I have a decent screen. Though I do sympathize with those that aren't satisfied for whatever the reason.
BarryH_GEG said:
OCD is also a recognized disorder in which the pursuit of perfection overtakes one's life. If I had problems with my phone I'd have no problem sharing them. I've posted tons of pics of my phone in the dark, in the light, on grey, showing apps, and at every brightness level between 0% and 100%. I'm not going to apologize because I have a decent screen. Though I do sympathize with those that aren't satisfied for whatever the reason.
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I dream of having a phone like yours.
I'm glad that all i have are these splotches on the screen in the darkness. it is not viewable at any other time and all other functions of the phone are perfect.
I can live with the splotches if i have to but would prefer to not. I'll exchange one more time and leave it.
groaner said:
I dream of having a phone like yours.
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I'm sure I'm not special. If you look at the low level of participation in the display threads either people have low standards or the majority of phones are like mine. Even within the display threads, 50% of the posts are by the same dozen or so people. In the other Canadian display thread a bunch of people from Toronto posted they had no problems. So keep spinning the wheel, you're bound to get lucky.
BarryH_GEG said:
OCD is also a recognized disorder in which the pursuit of perfection overtakes one's life.
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Obsessive–compulsive disorder is not how you describe it, perfectionism is. Some more of this perfectionism for a company like Samsung would not be bad at all.
It was not meant to be taken seriously anyway (hence the smiley). Albeit a joke, people whom suffer from night blindness will of course not see this particular issue though.
While I believe I did not post in the other display problem threads. I do have yellow tint and pink/blueish shade from all angles except from front. Which of course doesn't make it sound like a decent and proper SAMOLED+ display at all. Since I have a Galaxy S that doesn't exhibit these problems, it of course makes me a little disappointed.
Nivekius said:
Obsessive–compulsive disorder is not how you describe it, perfectionism is. Some more of this perfectionism for a company like Samsung would not be bad at all.
It was not meant to be taken seriously anyway (hence the smiley). Albeit a joke, people whom suffer from night blindness will of course not see this particular issue though.
While I believe I did not post in the other display problem threads. I do have yellow tint and pink/blueish shade from all angles except from front. Which of course doesn't make it sound like a decent and proper SAMOLED+ display at all. Since I have a Galaxy S that doesn't exhibit these problems, it of course makes me a little disappointed.
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I wasn't attacking you, just having a little fun trading disorders. I actually considered myself anal retentive until I started participating in this forum. ;-)
Sent from my GT-I9100 using XDA Premium App
The anal stage, hmm no let's just leave Freud there. He doesn't have blops on his screen anyway.
I can not exchange my phone, probably because it was included for "free" with a Vodafone plan, even though I just have it a couple of days. The shop implied I could sent it in for repair but I am reluctant to do that for various reasons.
bruflot said:
I have zero issues with my screen; no ghosting, yellow/pink tint, light bolbs etc.
but no one believes me
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Not all phones are affected with the same assortment of issues but I find it hard to believe that your phone does not have any ghosting, its an limitation on the SAMOLED+, Im not saying your lying but I dont believe that claim either. For the yellow banding on the left side user to user and phone to phone subjective.
Nivekius said:
I must add that two Galaxy S (i9000) models I have looked at don't have this issue, at all. The screens are fully and equally the same black tint/shade. Taking a picture to capture the problem has proven to be somewhat difficult, but this old camera probably isn't really anything to write home about these days.
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One of my thoughts also point to that a lot of S2 owners are first time users of SAMOLED screens, hence they dont know what to expect or have an entire low level of expectations. The S2 is my 3rd phone with a SAMOLED based technology and pretty much the expectation should be higher than the first generation SAMOLED right?
But all people say that these defects are expected are we are the minority as millions and millions of phones getting sold but theres no "internet media coverage" about it and they start bringing in other phones as a comparison when the only comparison needed is the previous generation SAMOLED.
I was initially very disappointed on this until I had my phone exchanged (Had to sort out over a dozen phones) and also XXKGx firmware alleviated the yellow banding, right now Im happy with what I got but I can be happier if the quality on the SAMOLED+ surpassed the first generation, The regular SAMOLED is superior in every way even if it was pentile. I just gotta hope for the best when the SGS3 and SAMOLED HD comes out.
Nivekius said:
The anal stage, hmm no let's just leave Freud there. He doesn't have blops on his screen anyway.
I can not exchange my phone, probably because it was included for "free" with a Vodafone plan, even though I just have it a couple of days. The shop implied I could sent it in for repair but I am reluctant to do that for various reasons.
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This could also be a possible reason why Samsung has never said anything about the display issues on the S2, a lot of shops are refusing exchanges and sending customers to the service center and have repairs instead, probably Samsung has informed its retail channel that they will be replacing deadpixels only anything should be dealt with by the retailer.. well just a conspiracy theory =)

I've had it with this phone...

My first Galaxy Note had dead pixels, burn-in effects (don't know what you call them but there are pictures in the link below). The second one I got as a replacement had much more burn-in effects than the first one. The third Galaxy Note had burn-in effects but not as much as the first two, but the gyroscope isn't working on third one, yes I've calibrated it like a thousand times. All of these phones had the burn-in effects out of the box, so it wasn't I who was overheating the phones screen or something like that...
There were also other minor problems (with all three phones) like bad audio quality, bad Bluetooth connectivity, minor lagging and small blocks appearing when watching videos (yes, even of high quality videos) which doesn't appear on any other phone I've had.
I've never had any of these problems with another phone. I've mainly used Sony Ericsson and Apple phones. Off topic, or maybe not.. I also bought an Samsung Galaxy S2 for my girlfriend and it too had burn-in effects and a burnt in status bar (nothing she really cared about, I take it as does most of the people who have it), so it's not just the Galaxy Note suffering from this issue.
Now I'm here, with my third fricking defective Galaxy Note, really pissed off at these issues. If one pays ca. 500+ euros for a quality phone made by the "best" phone company in the world one doesn't expect to have these issues.
I will try to solve this by contacting Samsung. But I would ask of other owners of the Galaxy Note to do the following test on their phones and post a result.
Download the app:
1. Dead Pixel Detect and Fix
2. Start with choosing the colors white and grey
3. Within the app, go to settings, set brightness to lowest.
4. Be in a dark room and look for these burn in effects I'm talking about (dark vertical and horizontal lines + smudges).
Take a picture of the screen with another camera, taking a picture with the phone itself won't show these issues as it's not software issue but a hardware issue.
These were my results with the first two phones I bought:
http://imageshack.us/g/685/bild4ht.jpg/ (There is only one color displayed and there are lots of dark lines and smudges, ignore the grain)
Thank you.
Looking at your pictures they do look very bad, I cant even tell if that is supposed to be a white or grey rendering on the screen but thats an obvious defect.
Did you get your note from a retail store?
I've also had several replacements with my S2 and I ended up getting a refund.
IMHO, part of the cause of this really low quality control is not by samsung but from other users who accept obvious defects to be normal or tolerable, sure its gonna be a PIA to have it exchanged upto more then a dozen times but since a great majority of them are just accepting it so samsung is giving us sup par quality control.
Can't remember if the colors were white or grey on the first picture, but they were definitely the same on both phones!
I bought the first two phones from amazon.de, I got my money back from amazon.de. And I got my third galaxy note yesterday from handyshop.de...
EarlZ said:
IMHO, part of the cause of this really low quality control is not by samsung but from other users who accept obvious defects to be normal or tolerable, sure its gonna be a PIA to have it exchanged upto more then a dozen times but since a great majority of them are just accepting it so samsung is giving us sup par quality control.
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Might be. It seems like the people who are buying Samsung phones doesn't know what quality is, so they just keep the phones and praise the company and the model.
SrAdama said:
Might be. It seems like the people who are buying Samsung phones doesn't know what quality is, so they just keep the phones and praise the company and the model.
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Click to collapse
They know what quality is, they just accept the defects as normal. For me I find it hard to accept some of the screen defects when I never faced this issue with first 2 SAMOLED devices. I guess its the flawless screens I had with my first 2 devices placed me in such high expectations especially on the SAMOLED Plus.
I'll try to see if I can also have mine replaced, the only issue I have is the faint horizontal lines, can be seen even when browsing. No effort needed to see it.
EarlZ said:
the only issue I have is the faint horizontal lines, can be seen even when browsing. No effort needed to see it.
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One does not necessarily need to do the test I've put up to see these defects, I can see them whenever the background image is grey or white.
SrAdama said:
I've never had any of these problems with another phone. I've mainly used Sony Ericsson and Apple phones.
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Click to collapse
Sorry to read of your difficulties, but you do realize their are plenty of Sony and Apple owners with similar problems, right? You've just been lucky until now.
I have a SGS2 and My screen is perfect! Tried the app that is mentioned and all colors are perfect! Maybe there is a bad batch of Super AMOLED HD panels floating around. Don't know but I have never seen SAMOLED screen in such a bad shape! And I've seen a lot! Have somebody heard of Nexus Prime having this issues too?
Sorry, but may you take one picture and draw a circle around the defects? I'm honest: I don't see the banding/burn-in effects on your pictures, nor any dead pixels.
All I see is a poorly made photo, which isn't really sharp, sometimes shaken, and has a lot of grain, probably taken with a low cost camera at a too low brightness the camera isn't able to work with.
If I run the program on my HTC Desire (AMOLED) and on the Samsung Galaxy Note (Super AMOLED) I can't spot an failure. I see a minor burn-in in the notification area, which has nothing to do with quality control but rather it's a display technology limitation.
Else I can't spot any defects, no burn-ins, banding, ...
Just as I don't see this on your pictures, except a lot of grain caused by your camera.
One thing is obvious, that at the lowest brightness setting in a dark room, displaying a dark color, taken with a high exposure time, one can spot a difference in color reproduction between both models. But this is no failure at all, because the difference is minor and the frame conditions stupid. And you probably wouldn't be able to tell a difference without a direct comparison at such artificial frame conditions. And the question is, do other manufacturers allow such a low brightness? Do others have such an evenly lit display?
I really don't see any failure with your models.
So please, make a good photo, with a good DSLR, which is a necessity at such low lights, mounted on a tripod, and then draw a circle around the dead pixels, the banding and the burn-in.
UpSpin said:
Sorry, but may you take one picture and draw a circle around the defects? I'm honest: I don't see the banding/burn-in effects on your pictures, nor any dead pixels.
All I see is a poorly made photo, which isn't really sharp, sometimes shaken, and has a lot of grain, probably taken with a low cost camera at a too low brightness the camera isn't able to work with.
If I run the program on my HTC Desire (AMOLED) and on the Samsung Galaxy Note (Super AMOLED) I can't spot an failure. I see a minor burn-in in the notification area, which has nothing to do with quality control but rather it's a display technology limitation.
Else I can't spot any defects, no burn-ins, banding, ...
Just as I don't see this on your pictures, except a lot of grain caused by your camera.
One thing is obvious, that at the lowest brightness setting in a dark room, displaying a dark color, taken with a high exposure time, one can spot a difference in color reproduction between both models. But this is no failure at all, because the difference is minor and the frame conditions stupid. And you probably wouldn't be able to tell a difference without a direct comparison at such artificial frame conditions. And the question is, do other manufacturers allow such a low brightness? Do others have such an evenly lit display?
I really don't see any failure with your models.
So please, make a good photo, with a good DSLR, which is a necessity at such low lights, mounted on a tripod, and then draw a circle around the dead pixels, the banding and the burn-in.
Click to expand...
Click to collapse
I think you are blind.
OrionBG said:
Maybe there is a bad batch of Super AMOLED HD panels floating around. Don't know but I have never seen SAMOLED screen in such a bad shape!
Click to expand...
Click to collapse
Yeah I've never seen such problems on a screen before, hopefully just a bad batch, but on two different models?
bigmout said:
Sorry to read of your difficulties, but you do realize their are plenty of Sony and Apple owners with similar problems, right? You've just been lucky until now.
Click to expand...
Click to collapse
Never heard of any screen problems with Apple and SE, (not saying it doesn't exist) but yes I might have been lucky until now. But what are the odds, 3 gnotes in a row (+ my gf's S2), more or less. It's like all my good luck has secretly been accumulating a lot of bad luck lol. Yeah but I can live with this third one, it's not as bad as the first two. But the problem is the gyroscope. It works randomly.
This is a major feature of recent Samsung Amoled actually. People have been complaining of screen problem for Galaxy SII, Nexus and Note.
They might not want to make the same mistake with their new 2560x1600 ICS tablet.
I've been interested in other phones that uses Sharp's ASV panel.
SrAdama said:
I think you are blind.
Click to expand...
Click to collapse
I think UpSpin is not blind.
Here you go:
These are pictures made at the same time and light with a DSLR camera and "normal" phone camera.
1. DSLR: http://dl.dropbox.com/u/12581372/DSLR Sony A55.jpg
2. HTC Desire Z : http://dl.dropbox.com/u/12581372/HTC Desire Z.jpg
Me and UpSpin can both see the difference
SrAdama said:
I think you are blind.
Click to expand...
Click to collapse
thanks you for not answering my questions at all. Somehow I lose faith in the validity of your issues at all.
SrAdama said:
Never heard of any screen problems with Apple and SE, (not saying it doesn't exist) but yes I might have been lucky until now.
Click to expand...
Click to collapse
Strange that you compare OLED displays with LCD. No LCD on earth has a black as OLED, so if you compare OLED next to LCD at such sub-opimatl conditions you'll notice, that LCD won't even go as dark.
And never had any sort of backlight bleed? Just do a google search 'iPhone 4 backlight bleed' which are issues which are obvious.
I still can't see the issues on your pictures. I see artifacts and errors caused by the poor digital camera you used, just as buk_grudziadz nicely compared, thank you buk_grudziadz. But I don't see display failures and you don't seem to be able to show me them, else you would have done it already, or?
UpSpin said:
thanks you for not answering my questions at all. Somehow I lose faith in the validity of your issues at all.?
Click to expand...
Click to collapse
Well your whole comment seemed more like an insult than any help. How can't you see the issues on the screen? There is only one color on the whole screen, do you think it looks even? You and your friend are the first two people to complain about the photo quality, I'm not the best photographer and I don't know much about how to take good photos, but the problem is very visible. There are black lines, horizontal and vertical and dark smudges. I wish I knew how to take better pictures, even if I did know I don't have the phones since I returned them.
I have the third one left, but it's not that bad as the first two. If you want I can take a photo of it with a galaxy S2.
maybe your phones have the issues, I don't know and I can't tell it.
It's impossible to tell if the photos were taken with a smartphone camera, which adds that much noise that any slight color failures get overshadowed.
Just as with the pictures buk_grudziadz has taken. The display in the photo taken with the DSLR looks perfect, which it is. The same display taken with the Desire Z looks wrong. It has artifacts, color distortion (green and red) seems to have banding, and is grainy (noise), but it isn't. The photo is totally misleading, just as yours are.
So by looking at your pictures your display looks wrong, but not because of the display, but because of the poor camera quality. You can't do better photos with a smartphone camera, even with a point and shot camera it's difficult, you need a DSLR with a large CCD/CMOS sensor and good optics to take reasonable pictures at such a low light. If you don't have one, ask a friend. But the photos you posted are useless, sorry.
Just take a look at the two photos buk_grudziadz posted and tell me, does the display in the photo taken with the Desire Z look faulty or good?
I think your problem is that you are a screen nazi. No screen is perfect. I myself found a dead pixel with your app that i never noticed.
BTW to my knowledge AMOLED displays don't have backlight and the pixels themselves emit light right? So if I'm right, how is it possible to even burn the image of the statusbar when Samsung uses black theme? black means pixels off. How can an image be burned in the display that way?
@UpSpin
They did have those issues and I don't care if you think they "maybe" had those issues. Who the hell do you think you are coming here and being rude, questioning the validity of the issues I've had. I've been through hell with these phones complaining, sending them back, waiting for new ones and loosing money. You are not helping by complaining about the photos.
Do you really think someone would waste their free time on lying about some frickin issues on cellphones? The first person to answer this thread clearly could see them, and I wouldn't post those photos if they didn't look like EXACTLY what I could see with my own eyes. I posted those photos here a long time ago in another thread and nobody complained about the quality. They all saw the issues, many of them had the issues too.
I'm on my third galaxy note and it does have these issues, but luckily not as visible as the first two. When using the same camera I used before and the same settings on the new galaxy note, the problems are barely visible. It doesn't give the new phone some banding or artifacts.
Now these issues was mostly visible when using the lowest screen brightness with grey or white colors (picture yourself reading a book or browsing the internet). It was really annoying and a quality phone from the best phone company shouldn't have those issues.
epicfailguy2 said:
I think your problem is that you are a screen nazi. No screen is perfect. I myself found a dead pixel with your app that i never noticed.
Click to expand...
Click to collapse
Thank you for your comment, it really helped me. Seriously though, my problem is that I care about quality, clearly some people don't judging by your comment. If I pay 500+ euros for a phone with an amazing 5.3" AMOLED HD screen from the best phone company in the world, I don't expect to have problems out of the box. And if you did read my first post you would see that the third galaxy note I have has those issues but not as much as the first two and I am FINE with it. I was just pointing out that all of the gnotes I received had those issues, more or less and I wanted to know if other people had those too.

Horrid color distortion at normal viewing angles

Has anyone noticed that the warm colors are only available when looking at the display head on?
Tilting just a few degrees does keep the image sharp, but the colors are much colder...
What im asking is - is this normal, or should i get another?
Well - i just spoke to supercurio, he says its to do with crappy glass treatment, not the panel itself.
Will go and see what else they have at the store tomorrow...
Only a slight change in color for me. Nothing that I would say is an "issue". But, of course, it depends on your personal perception...
What more annoys me is the banding (gradient) and the oversaturated, unnatural colors that I experienced with all AMOLED displays until now. I prefer LC displays...
ftgg99 said:
Has anyone noticed that the warm colors are only available when looking at the display head on?
Tilting just a few degrees does keep the image sharp, but the colors are much colder...
What im asking is - is this normal, or should i get another?
Click to expand...
Click to collapse
ftgg99 said:
Well - i just spoke to supercurio, he says its to do with crappy glass treatment, not the panel itself.
Will go and see what else they have at the store tomorrow...
Click to expand...
Click to collapse
Seems to be common in Samsung devices but not all exhibit such a bad viewing angle, my Galaxy S and S8500 didnt have any color temperature changes when tilted even at extreme angles while my Galaxy S2 had a slight shift to green, while my note's first screen didnt have any hint of temperature change but after the screen replacement I had a blue tint with really bad viewing angles.
I havent seen how bad it is on the Tab7.7 but im guessing its gonna be similar.
EDIT:
Found this show case video on the Galaxy Note about the viewing angles, their unit doesnt seem to exhibit any color changes.
http://www.youtube.com/watch?v=0we861FoBz0
Added to ignore list for posting irrelevant opinions THAT TELL US NOTHING.
ftgg99 said:
Added to ignore list for posting irrelevant opinions THAT TELL US NOTHING.
Click to expand...
Click to collapse
Don't let me stop you, just letting you know that its common among samsung devices but not all of them exhibit the same issue, a friend dropped by after getting his tab 7.7 about 2hrs ago and there is no color change at an angle, so yours might be faulty.
ftgg99 said:
Added to ignore list for posting irrelevant opinions THAT TELL US NOTHING.
Click to expand...
Click to collapse
Man I don't post too often but you've gotta relax a little bit, take a chill pill.
The other guy does have a point in saying that its common to all Samsung devices especially the Galaxy S line of devices. I've had a Galaxy S2 that had color temperature change when viewed from an angle and even my current nexus does it.
I got my galaxy tab 7.7 2 weeks ago and I'm very happy to say that it does not have any temperature color change even viewed at an extreme angle.
And this guy did an unboxing and also mentioned that he has no color changes when viewed from an angle as well
http://www.youtube.com/watch?v=Rha2jJXCy8M
I hope you find my "opinion" relevant but whatever, relax and chill out.
Also he did add to his post that he saw a friend Tab 7.7 and it didn't have the color change that you mentioned.
Flightless said:
Man I don't post too often but you've gotta relax a little bit, take a chill pill.
The other guy does have a point in saying that its common to all Samsung devices especially the Galaxy S line of devices. I've had a Galaxy S2 that had color temperature change when viewed from an angle and even my current nexus does it.
I got my galaxy tab 7.7 2 weeks ago and I'm very happy to say that it does not have any temperature color change even viewed at an extreme angle.
And this guy did an unboxing and also mentioned that he has no color changes when viewed from an angle as well
http://www.youtube.com/watch?v=Rha2jJXCy8M
I hope you find my "opinion" relevant but whatever, relax and chill out.
Also he did add to his post that he saw a friend Tab 7.7 and it didn't have the color change that you mentioned.
Click to expand...
Click to collapse
Right, ill try to take it easy. But you might want to think why opinions about "Samsung devices" are completely irrelevant...
You might also like to read the op, look at my profile page and signature and make some deductions regarding the entire reasoning process as well.
And thank you for the strait, relevant answer. Its appreciated.
Flightless said:
I got my galaxy tab 7.7 2 weeks ago and I'm very happy to say that it does not have any temperature color change even viewed at an extreme angle.
And this guy did an unboxing and also mentioned that he has no color changes when viewed from an angle as well
Click to expand...
Click to collapse
That you notice.
This would be the first OLED or any screen (LCD obviously is bad for this) that doesn't change a bit when viewed off axis then. I have seen the Note, the Infuse, and even Zune HD screens and they all shift a bit when viewed at an angle. I would be very suprised if this did't shift at all but I suppose it may be possible.
DaveC1964 said:
That you notice.
This would be the first OLED or any screen (LCD obviously is bad for this) that doesn't change a bit when viewed off axis then. I have seen the Note, the Infuse, and even Zune HD screens and they all shift a bit when viewed at an angle. I would be very suprised if this did't shift at all but I suppose it may be possible.
Click to expand...
Click to collapse
Look at the video posted above on the note, it does not have any color temperature change as far as I can tell. Before I had my screen replacement it was similar to that.
Just bought three more for the office, all with perfect screens. The first was a dud, store took it back after some cajoling.
Thanks for the help.
No colour change with mine. Best screen I've have ever looked at.
Sent from my GT-P6800 using xda premium
I also took mine back because it turned blue when i looked at it at a small angle. New one is not perfect either, still distorting way more than screen on my lcd 8.9 though.
I wonder how many people just dont realise that small color distorion is normal and never complain and how many actually haver crappy screens (since i assume they are pretty much the same manufacture date)?
fafrehugen said:
I also took mine back because it turned blue when i looked at it at a small angle. New one is not perfect either, still distorting way more than screen on my lcd 8.9 though.
I wonder how many people just dont realise that small color distorion is normal and never complain and how many actually haver crappy screens (since i assume they are pretty much the same manufacture date)?
Click to expand...
Click to collapse
I also wonder what you're doing with your tablets... When I'm using mine I'm holding in front of me, I don't tilt it at 78.5 degrees only to see that physics does its job with the glass filtering/separating colours at certain angles through reflections between the two glass surfaces.
You can't just have everything: a super-tough screen glass, brilliant colours, high resolution, crisp sharpness, 180 degrees viewing angles in every direction.... Be happy with the best screen in a tablet so far!
Sent from my GT-P6800 using XDA App
paulikxp said:
I also wonder what you're doing with your tablets... When I'm using mine I'm holding in front of me, I don't tilt it at 78.5 degrees only to see that physics does its job with the glass filtering/separating colours at certain angles through reflections between the two glass surfaces.
You can't just have everything: a super-tough screen glass, brilliant colours, high resolution, crisp sharpness, 180 degrees viewing angles in every direction.... Be happy with the best screen in a tablet so far!
Sent from my GT-P6800 using XDA App
Click to expand...
Click to collapse
Actually you can. My very first 7500 was PERFECT. As was an excellent Incredible S i owned.
Ive now seen 4 of these and none had what i would call a good screen compared to the LCD in my first 7500. Changing up to 170 degrees on it only affects the brightness not the pixels visible color temperatures.

G3 visible screen texture (LCD issue)?

I'm contemplating returning the G3 but need to ask everyone who owns the model if your units suffer the same issue or if this is just an LCD issue in general. I'm comparing on white backgrounds this noise/textured pattern reminiscent to a digitizer somewhat that literally for me defeats the purpose of having a QHD screen since it's the only thing I notice. When looking at my S4 AMOLED there is no such issue, and I just checked out the HTC One M8 with its Super LCD 3 in store and it doesn't seem to have the issue. The Xperia Z2 does also have this effect as well. Can anyone comment on this, and tell me how does it not distract you if it is there since for me it is a deal breaker!
I see it too- I just assumed it was my screen protector though...
K
I just realized this. I don't think a replacement will help. Seems like a panel problem. Until LG acknowledges this and ships out a fresh batch, I think I'll hold off on a replacement.
Sent from my VS985 4G using Tapatalk
I've seen this on every G3 so far that I've looked at. It's not the digitizer because you'd see that when the screen was off.
My AT&T variant doesn't have any visible digitizer pattern
i dont see it on mine either
Its very hard to see. It can be seen on a white or light grey background. It almost looks like pixelation. Hard to explain.
Enddo said:
My AT&T variant doesn't have any visible digitizer pattern
Click to expand...
Click to collapse
It's not a digitizer pattern, definitely has to do with the lcd. Just reminded me of a weak digitizer annoyance. You have to look for it though but once you notice it you'll never unsee it
ladelfm said:
It's not a digitizer pattern, definitely has to do with the lcd. Just reminded me of a weak digitizer annoyance. You have to look for it though but once you notice it you'll never unsee it
Click to expand...
Click to collapse
Seems like a vague statement. With the incredibly powerful cameras and even microscopes that can be done to really see these screens in detail, where is a picture of this 'visible screen texture'?
I can put the display all the way up against my face and can not see any texture you speak of. Please help to explain or at least show what you're talking about
ladelfm said:
The Xperia Z2 does also have this effect as well. Can anyone comment on this, and tell me how does it not distract you if it is there since for me it is a deal breaker!
Click to expand...
Click to collapse
OK do you have your G3 rooted? Probably you've got G3 with JDI panel, why don't you try to find it out and vote in that thread http://forum.xda-developers.com/lg-g3/general/g3-display-manufacturer-t2824310 ? Sony has also such patterns because they also use their own JDI panels.
I think that someone here is "looking for hair in the egg"!
I have this problem as well. I actually thought it was a real problem and went to get a replacement about 4 times. After the fourth one, I gave up after noticing that a lot of the G3s have it. I looked at a lot of display models (best buy and att stores) and looked at a lot of G2s as well. At first I was really annoyed by it, but now I've gotten used to it
I can see it on mine in certain conditions, but most of the time it's not visible. Same with any other device I've had, really.
I think I see what you're talking about, I just don't know how to explain it. I can only see it on a bright white area, and I'm guessing it's a result with the panel and how high the resolution is. I don't mind seeing it though... I don't see it as a defect since others are reporting it. MUCH less of an issue (if one at all) compared to a yellow screen area or something. Comparing this display to 1080s which never did this isn't fair. The technology is too new and doesn't have anything to compare to.
Not everyone can be expected to see it or notice it, especially since near sightedness is going to vary amongst people. Uncorrected, I can see extreme detail on objects within a 1-2 feet, but I can't see any details past 20 (signs are unreadable, etc). When I am using corrected vision though, my near vision gets slightly worse and the effect is less pronounced.
Sent from my LG G3
Yep, I noticed this as well. However, it is mostly only visible when the screens shows only a single color. E.g., it's really visible if you use an app like Dead Pixel Test. Under normal conditions, I've only seen it a few times, which is fine with me. The real problem still is the oversharpening.
I have seen maybe about 30 different G3s now, all of them have it but with varying levels of visibility.
It's one of those issuses there is probobly no point worrying about. All G3's probobly have it, nothing we can do about it (at the minute). If it bothers certain people that much, get a different phone
leomd333 said:
It's one of those issuses there is probobly no point worrying about. All G3's probobly have it, nothing we can do about it (at the minute). If it bothers certain people that much, get a different phone
Click to expand...
Click to collapse
Done and done! Switched to the M8 and the super LCD screen is fantastic, Crystal clear. Love the G3 and I'll miss it but once I noticed that issue it was basically game over for me.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I agree with others that it's only apparent in unique moments, typically where black text is on a light background. After a bit of thought, I've decided that certain apps are not able to display the high resolution that the G3 can produce...so dithering artifacting occurs.
Its not an issue. I have seen it on every single lg g3 and its only visible on high brightness with a white background. And it seems like some models show it more than others, but most are acceptable.

Nexus 6P screen problem. Please give me some pieces of advice.

Hey guys!
I neead some pieces of advice really fast!
My nexus 6P seems to have really really bad viewing angles..basically even if i move it a little while i am typing, the keyboard color gets bluish.
Please watch this video (also please forgive the backround noise). This is my 6P. I know that the video is not of a very high quality (it was taken with my ipad 2) but you can still see the problem when i use the keyboard. It can also be seen when i try to reach the notification bar.
Here is the video:
http://youtu.be/164m5oQu9yQ
Is yours doing the same? Is it normal? Should I ask for a replacement? I am really curious if your 6P is doing the the same.
Best regards!
Anyone?
Normal normal
That is normal, as far as I am aware.
android4life92 said:
Normal normal
Click to expand...
Click to collapse
BillyTheRatKing said:
That is normal, as far as I am aware.
Click to expand...
Click to collapse
Does it happen on yours as well? or on your devices with amoled sreen? I am really interested if you guys have the Nexus 6P. Also, isn't the angle when the colors shift appears too narrow?
I mean..for me it happens at the slightest angle. if I hold the phone with the keyboard open..and I shake it a bit i can see the color getting bluish..like..immediately.
Best regards!
Michael Ilie said:
Does it happen on yours as well? or on your devices with amoled sreen? I am really interested if you guys have the Nexus 6P. Also, isn't the angle when the colors shift appears too narrow?
I mean..for me it happens at the slightest angle. if I hold the phone with the keyboard open..and I shake it a bit i can see the color getting bluish..like..immediately.
Best regards!
Click to expand...
Click to collapse
Yeah, it's the same on my Nexus 6P. To me it's barely noticeable.
seems normal! same for me here
BillyTheRatKing said:
Yeah, it's the same on my Nexus 6P. To me it's barely noticeable.
Click to expand...
Click to collapse
When you say it's barely noticeable...you mean...you barely notice it. or it is not so obvious on your display? is mine worse thank yours..and by this I mean...does it appear on a wider angle for you? Or is it the same?
Best regards!
exxi said:
seems normal! same for me here
Click to expand...
Click to collapse
When you say it's barely noticeable...you mean...you barely notice it. or it is not so obvious on your display? is mine worse thank yours..and by this I mean...does it appear on a wider angle for you? Or is it the same?
Best regards!
exxi said:
seems normal! same for me here
Click to expand...
Click to collapse
BillyTheRatKing said:
That is normal, as far as I am aware.
Click to expand...
Click to collapse
Oh..and by the way guys..did you notice the color shift on my keyboard? (just wanted to make sure if you also noticed the green tint on that)
Michael Ilie said:
When you say it's barely noticeable...you mean...you barely notice it. or it is not so obvious on your display? is mine worse thank yours..and by this I mean...does it appear on a wider angle for you? Or is it the same?
Best regards!
Click to expand...
Click to collapse
I'd say mine looks and acts the same way yours does, it just doesn't bother me in my regular usage.
AMOLED screens generally have narrowing viewing angles than IPS LCD screens before you start seeing color shifts like that. It's the tradeoff -- along with off-color whites - that you get for having more vibrant colors/real blacks and the ability to activate only certain portions of the screen (not really explored on the 6p, but Active Display on Moto X is an example). AMOLED is considered better for videos etc because of the vibrancy/deeper blacks but LCD tends to be brighter/easier to read outdoors.
I don't consider one better than the other, just a matter of taste.
Did you come from a phone that didn't have an AMOLED display or a Samsung (anecdotal theories that the better panels get binned for them, not by me but in other threads I've read)?
angomy said:
AMOLED screens generally have narrowing viewing angles than IPS LCD screens before you start seeing color shifts like that. It's the tradeoff -- along with off-color whites - that you get for having more vibrant colors/real blacks and the ability to activate only certain portions of the screen (not really explored on the 6p, but Active Display on Moto X is an example). AMOLED is considered better for videos etc because of the vibrancy/deeper blacks but LCD tends to be brighter/easier to read outdoors.
I don't consider one better than the other, just a matter of taste.
Did you come from a phone that didn't have an AMOLED display or a Samsung (anecdotal theories that the better panels get binned for them, not by me but in other threads I've read)?
Click to expand...
Click to collapse
I am coming from a Galay s3...and it did not do this on it.
so you say this is normal and I should keep it?
Michael Ilie said:
I am coming from a Galay s3...and it did not do this on it.
so you say this is normal and I should keep it?
Click to expand...
Click to collapse
I'm not saying it's "normal" but rather, it seems like the panels used on the 6P vary on this issue (color shift) quite a bit. I do not know if this would be considered a manufacturing defect but there have been other threads of people exchanging their phones with the same issue; they would be better equipped to advise you re: returning this particular phone.
One thing to note is that in a Reddit AMA the Nexus team confirmed that they were using the latest generation panel from Samsung, so I would expect the panels to be of the same quality as the same one in a Samsung phone.
If you are still within the return window it's up to you to exchange if it is really bothering you. Someone on Reddit was in a similar position here. Note the first reply and the two images linked angle #1 and angle #2, where one of the phones had a much more obvious shift in color when tilted.
angomy said:
I'm not saying it's "normal" but rather, it seems like the panels used on the 6P vary on this issue (color shift) quite a bit. I do not know if this would be considered a manufacturing defect but there have been other threads of people exchanging their phones with the same issue; they would be better equipped to advise you re: returning this particular phone.
One thing to note is that in a Reddit AMA the Nexus team confirmed that they were using the latest generation panel from Samsung, so I would expect the panels to be of the same quality as the same one in a Samsung phone.
If you are still within the return window it's up to you to exchange if it is really bothering you. Someone on Reddit was in a similar position here. Note the first reply and the two images linked angle #1 and angle #2, where one of the phones had a much more obvious shift in color when tilted.
Click to expand...
Click to collapse
I am 100% sure that the shop I bought it from will replace it for me if I ask for it. If i choose to exchange directly on their shop should they let me compare both of them and keep the one that is better?

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