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My story is typical, I'm guessing, I am posting to see how many others who have opted for the MIR route have had to go through as much?
Mailed in my MIR form 6/17/2010
About a week later, get an email with the tracking number. Say, 6/23/2010.
I keep checking, I keep checking. Says processing for almost a month.
Then 7/17/2010, it says Invalid, that my address was wrong. Interesting, because I know it isn't, claims my "zip code" must be a valid US zip code. I live in Brooklyn, I know my zip code is fine.
I call them that day. First phone call, the rebate CSR (who informs me that they cannot see my account address yet asks me to verify my name and address, huh?), she corrects the "incorrect address" It's so wildly egregously wrong that I KNOW someone had a turrets moment when they were typing.
I'm told everything is fine. Also that the website takes approximately 2 weeks to update that the rebate is back on track.
I check a week later, 7/23/2010. For whatever reason I called the rebate number again. They tell me that while they have corrected my "address" my zip code appears to be wrong. Again, this is RIGHT AFTER the Rebate CSR has just had me VERIFY my name and address over the phone. I get them to correct the zip code.
Just forward to today: 8/10/2010, I call them because on Friday I received a postcard claiming my address was STILL WRONG. I check online, it's been over two weeks, the information about a disallowed rebate has not been updated.
Again, this Rebate CSR has me VERIFY my name and address but claims they can't see my information, then what are they "verifying" against? When I ask they can't tell me apparently.
After a 10 minute back and forth where I am told on no less than one occasion that "it's computers, they do whatever they want." I wanted to tell him that computers ONLY do what they are told, nothing more, the joke I've heard over the years is if you tell a computer to screw up, it's going to ask you how.
He says, he's now corrected the information and that the system will show a valid rebate status and they will be mailing out my check to me within 2 weeks.
When I asked him about why I called the other times and was told the information had been corrected and it had not, I swear I could hear him shrugging (mentally). "Look man, these are computers, they do whatever they want."
*sigh"
Just checked my rebate status, something they claimed would take two weeks to update, took this guy 2 minutes.
I'd love to hear other stories about rebate hell. Perhaps the power of persistence.
OUCH....that really had to hurt...next time though you should probably go to Radioshack...at least they have instant rebate's in place of mail in.
~Jasecloud4
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
jkinnison90 said:
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
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Ew Wirefly...they're the worse...but Radioshack and Best Buy are fine.
~Jasecloud4
Every rebate I've ever sent in the past somehow got list never to be found again.
Sent from my Supersonic
I didn't have any problem with my Evo rebate, but did with my last phone's rebate. Everything looked fine until it got to the approved-mailing your check part of the process, then after a few days it was changed to invalid. Called them up, the guy said, "Hmm, that's weird, there's nothing wrong with it" and he put it back in. Website showed approved again for a week, then it went invalid again. Called them again, and another person said "That's weird, nothing wrong with it, let me talk to my supervisor". After holding for a while, they finally put it back in. A few weeks later, I got my check, and got the pleasant surprise of getting a $250 rebate instead of the $100 rebate I was supposed to get
whats the # you called for sprint rebate? is it just the regular customer service line?
i just checked and mines invalid lol.. and i never recieved anything for my other account.
Hopefully the world will start seeing more of this.
http://reasonablecitizen.wordpress.com/2010/03/29/mail-in-rebates-under-attack-in-wi/
I had a similar problem but they gave no reason as to why it was invalid. I sent them an email and they credited me the 100 on my next bill
I didn't have any issues with my rebate (had 2 of them actually). Just received my check last week.
my history with mail in rebates reflects the following rebate cash flow process
1. third party Rebate handler records 250,000 rebates sent in
2. Company (Sprint) reimburses rebate handler for 250,000 rebates plus 30% administrative/handling fees
3. Rebate company "invalidates due to incorrect rebate info" or "lost paperwork" or "computer glitch" 50-70% of rebates
4. Persistent rebaters (25%) call in/email/stalk/harass rebate company for rebate and finally receive rebate
5. Remaining users forget about rebate - rebate company celebrates profitable year with huge salary increases.
Me...I stay on their asses till I get my rebate - complete with calendar reminders and copies of ALL paper work till I receive my rebate.
Mule
just called, they only had 1 of 2 of my rebates on file.. looks like i gotta go back to the sprint store, fax them over everything they requested for the 2nd rebate.. 1st rebate they processed or re validated -_-
I checked my status because of this thread, I was declined, reported I got all discounts at time of purchase. I called, said it was B.S., rep said they will be mailing a $100 check now. I guess I better stay on top of this.
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
On Website
pscalett said:
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
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https://www.sprintrebates.com/track/sprintpcs/track.html?INTNAV=ATG:FT:RebStatus
You'll get an email with a rebate tracking number and a link to the rebate status page.
I checked my rebate about a month ago and it came back as an invalid address. So I called them and gave them my correct address. The reason is that the Sprint store was trying to be helpful and fill out the card but the guy has worst penmanship than I do. So instead of a 0 it looked like a "b" to the processing center. Had to go to Sprint because I am on a friends and family plan.
So they gave me the tracking number. If I look up the original one, still shows as denied - correction processed now that I just checked, but the one with the tracking number that I got when I called Sprint shows in progress and ready to be mailed within 30 days.
The other day I got a post card stating that my address was incorrect, but beats the heck out of me if they can get my address from their files - and bill me each month that they couldn't use the same address to mail me my rebate. So 8 weeks so far and waiting. Would have been nice to have sooner, not that I need the money right now, but last month was a $425 phone bill including the additional EVO tax and phone on my account.
got my check last week, sent in mid-june.
Had no problems here....smooth like always. Sorry to hear about your problem
sanjsrik said:
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
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I purchase mine from sprint because no one had it in stock at the time. I kept stalking bb, rs, and the sprint website until someone had it in stock. I got the"invalid" postcard and when I contacted then they said it was because it had not been 30 days yet. I will be keeping my eye out. I use to work for sprint in the past and they got in trouble once for bogus denials of rebates. Also the rebates are processed by a third party company named Young America, they actually process the rebates for all companies.
For those who did a refund transaction with T mobile, I returned MT4G last Monday 12/13, till now it hasn't shown up on my account. Is this normal? Usually refunds don't take more than a day to show up on my account
It took them 3 weeks to refund my G2. Call them and give them your tracking number.
borodin1 said:
It took them 3 weeks to refund my G2. Call them and give them your tracking number.
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I did the refund at t mobile store, and I swiped my card there. So no shipping or tracking
weird how they are so quick to withdraw the money from your account, but take so long to put it back huh?
thats just how most refunds work I believe, unless of course it was cash
Yeah when I returned my Vibrant it took like five days for the money to show up in my account. Just keep all the refund receipts just in case.
Registered for the immersive bundle as soon as I turned on the phone, but I haven't received any sort of confirmation email, approval/disapproval, or anything. Anyone have any success?
I registered for that and the link on the page to buy wasn't working. I got the email and the email only shows like it is for the headset only and not the sd card and headphones.
I just checked on my Shop Samsung App, and it shows that my application is currently under review. However, it also shows just "Gear VR with Controller" as the product. I'm on hold right now checking to make sure that they know that I asked for the Immersive Bundle...
M9x3mos said:
I registered for that and the link on the page to buy wasn't working. I got the email and the email only shows like it is for the headset only and not the sd card and headphones.
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same thing happened to me. the site crashed immediately and ive been trying to get a hold of a rep for over 25 minutes now. im pissed
Hey all,
Just wanted to give an update on my situation. I was on hold with samsung promotions for about an hour, and finally someone picked up. So apparently it went through as the normal Gear VR when I ordered through the website, which is bullcrap since I definitely selected the $99 bundle. So now I have to wait 24-48 hours for their customer service "escalation" representative to get in contact with me, which means that it's a crapshoot as to whether there will still be any of the bundles left by the time that's handled. I am pretty livid, but if anyone ordered the immersive bundle from the website and hasn't seen any movement with it, I HIGHLY suggest calling samsung and sitting through the holding period, because it may very well be the same case with you. For anyone who hasn't yet registered for the bundle, save yourself the trouble and do it on the app, not online, because I've only seen this from people who ordered online. I'll give more updates as I get them.
Yeah I am in the same boat. I am going to try and get them on the phone and see what's up. When I try to check with the app, it shows me only the headset vr and not the rest of the package which I wanted and selected. Did you use Chrome by chance? I wonder if there is a bug in the web app that causes things not to go through correctly.
Got mine done with no issues but when I hit the order button for the vr, headphones and sdcard it said my cart was empty. Called samsung via home phone and on hold for 25 minutes. She said she would straighten it out, got a call back in 15 minutes and she took my credit card information via phone, received an email stating the order went through. Asked her when she thought they would ship and she said after the 20th.
Ugh. On hold for an hour then disconnected. Time to start over.
Same here, registered and selected the immersive bundle on my laptop, it said i was approved to purchase the bundle and it gave me a "buy now" link but the link was not clickable and i was stuck. Now on hold for samsung rep. This was at 8pm eastern on 4/19 so its still a problem.
Was on hold again for 1.25 hours then got hung up on again. Going to give it a try one more time. If i don't get an answer the next 45 minutes going to try again tomorrow morning. I did try chat and they told me i needed to call. Found an email support option and emailed them a few hours ago.
I to am now on hold been about one hour and a half. All because that button did not work.
Same here. Tried to register for promotion online. It didn't work, said invalid mac address. I tried submitting again from Samsung app and it showed oops you already submitted a promotion. Tried to call Samsung was on hold for over an hour 20 minutes. Finally just hung up.
If you guys are doing the promotion, do it from the Samsung app first on your s8 or s8 plus to save headache.
I did my submission online and this is an email I got from Samsung.
"
Hello!
We apologize that you received an incorrect email based on your gift selection and were not able to purchase your fully immersive VR Experience for $99*.
Please be on the lookout for a new confirmation email that will be sent within the next 24-48 hours that will contain a link for you to purchase your fully immersive VR Experience.
We recommend you purchase as soon as possible as this gift is available for a limited time, while supplies last, on a first-come, first-served basis. "
I never got an email link when I submitted and it go approved. So I have yet to pay the $99
After I submitted my promo preference through the Shop Samsung app for the infinitely immersive package yesterday, I got an email saying they were reviewing my registration and to allow approximately 2 weeks for review, and then I would get an email with next steps. I decided to check the Shop Samsung app today and saw on the promo tab that the package was available to order. for $99. I thought it odd since it was only 1 day and I hadn't received another email, but decided to try it anyway. I just placed the order and got a success message and an order ID #. The expedited 2-day shipping (the only option) said it was going to be about $10, but when I finalized the checkout, it didn't charge anything for the 2-day delivery. I guess we'll see if it all works out, but it seems to have been the right process.
After 2 plus hours on hold with Samsung, due to high volume, their website has crashed and this is why the buy link is not working. They claimed that in 24 hours we should receive an email with the update status of the promotional deal and be provided a new link to upgrade to the Full Immersion Bundle. If you do not receive an email contact Samsung promotional department to help track your promotion. Hope this helps.
I initially did the promo through the Samsung app, chose the immersive bundle. Went through fine and got an email confirmation immediately. My PayPal was even charged the money. Guess I was one of the Lucky ones
Sent from my SM-G955U using Tapatalk
ronx162 said:
After I submitted my promo preference through the Shop Samsung app for the infinitely immersive package yesterday, I got an email saying they were reviewing my registration and to allow approximately 2 weeks for review, and then I would get an email with next steps. I decided to check the Shop Samsung app today and saw on the promo tab that the package was available to order. for $99. I thought it odd since it was only 1 day and I hadn't received another email, but decided to try it anyway. I just placed the order and got a success message and an order ID #. The expedited 2-day shipping (the only option) said it was going to be about $10, but when I finalized the checkout, it didn't charge anything for the 2-day delivery. I guess we'll see if it all works out, but it seems to have been the right process.
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Yes, i had a similar experience except that i was on hold last night for 1 hour 45 minutes and when i finally got someone she said my selected package went through and i would get an email with a link to buy the $99 bundle in the next few days. This morning i woke up and had the email waiting in my inbox and i just clicked the link in the email and completed my purchase and already got the confirmation email for my purchase. I also saw the same thing about shipping, the only option was expedited shipping for like $10-12 but when i checked it, there was no charge for that shipping. i was only charged the $99 for the bundle plus like $7 for tax for a total of $106 shipped to NJ.
I input my information on the app at 1:22pm on 4/19. My registration is still under review almost 32 hours later. No emails or links to pay. Could be because my email is different from the one I have on my tmobile receipt or because tmobile has a letter missing from the correct spelling of my name. Not sure what is holding my process up.
andyshannon said:
Yes, I had a similar experience except that I was on hold last night for 1 hour 45 minutes and when I finally got someone she said my selected package went through and I would get an email with a link to buy the $99 bundle in the next few days. This morning I woke up and had the email waiting in my inbox and I just clicked the link in the email and completed my purchase and already got the confirmation email for my purchase. I also saw the same thing about shipping, the only option was expedited shipping for like $10-12 but when I checked it, there was no charge for that shipping. I was only charged the $99 for the bundle plus like $7 for tax for a total of $106 shipped to NJ.
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Had the same issue. recieved the email confirmation, but when I click the link shopping cart was empty with an error. called Samsung, on hold for 2 hours (this happed about an hour ago). told them the issue with the shopping cart. The lady told me she added a ticket and sent it to the people fixing the website issue and I should see a new email with a button to click to purchase the 99 bundle. I just got the email clicked the button and it was working ordered with PayPal and waiting for shipping. 2hrs 21min on hold gees. At least I got it ordered.:highfive:
marinebio94 said:
Registered for the immersive bundle as soon as I turned on the phone, but I haven't received any sort of confirmation email, approval/disapproval, or anything. Anyone have any success?
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When I preordered my S8, I ordered it on Samsung's website where you had the choice to preorder with purchase of the imersive pack. I received my phone today, but not the extra gear. Samsung rep couldn't give me any other info today other than the imersive pack should ship soon or already has. Lol thanks...
---------- Post added at 04:38 AM ---------- Previous post was at 04:33 AM ----------
Is there anyway to contact their executive response or a US team fot help?
Long story short I did the $99 promotion for both my phones, on Monday I got an email stating that they were both canceled with no explanation as to why, but when I called I was told that I was still pending fulfillment (bull). So today I got another email saying that my order was cancelled, again, no explanation. So I called and I was told that they were both canceled, and the rep can't figure out why or what happened. He said he also can't re order the bundle, I asked if it was possible to just get the headsets at least and he said no. I've gotten a run around the past three days as to why my order was cancelled, and no explanation. So if anyone has any ideas on how to push this further up that would be great. I registered on the 19th, paid on the 20th and was in limbo till Monday when I got the email saying it was canceled.
BornAgainAndroid said:
Is there anyway to contact their executive response or a US team fot help?
Long story short I did the $99 promotion for both my phones, on Monday I got an email stating that they were both canceled with no explanation as to why, but when I called I was told that I was still pending fulfillment (bull). So today I got another email saying that my order was cancelled, again, no explanation. So I called and I was told that they were both canceled, and the rep can't figure out why or what happened. He said he also can't re order the bundle, I asked if it was possible to just get the headsets at least and he said no. I've gotten a run around the past three days as to why my order was cancelled, and no explanation. So if anyone has any ideas on how to push this further up that would be great. I registered on the 19th, paid on the 20th and was in limbo till Monday when I got the email saying it was canceled.
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They have the worst customer service ever. I filled out for the promotion for just the free one and I never got anything back so I ended up calling and they put me down for the $99 bundle which they are now sold out of and won't let me switch to the free one. And plus you have to wait 2+ hours just to get a hold of anyone.. So I hope someone can chime in on how to reach a higher person there
sparky2029 said:
They have the worst customer service ever. I filled out for the promotion for just the free one and I never got anything back so I ended up calling and they put me down for the $99 bundle which they are now sold out of and won't let me switch to the free one. And plus you have to wait 2+ hours just to get a hold of anyone.. So I hope someone can chime in on how to reach a higher person there
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Yeah, it has been a huge pain to get this figured out.
Well, got my email yesterday on the free giveaway, 4-6 weeks till it arrives hopefully.
Sent from my SM-G950U using Tapatalk
I got the email approving my $99 bundle last night and everything went through when I followed the link to order. Hoping I actually get something in the mail, lol
I got the free one and the 99 $ one.... I signed up for the 99$, got an email to order the free one instead. I called, they put me down for the 99$ one again and I got the email and completed the order. The next day, they shipped me the free one..... And 3 weeks later, the 99$ one shows up on my doorstep. They really screwed this up...... I didn't ask for nor want two of the VR headsets, but I got them anyway.
Anybody had any trouble with redeem promotion after you received phone. I didn't choose at checkout because I wasn't sure what I wanted. Now when I go to redeem page it checks my phones imei number and says its not eligible.
finch0812 said:
Anybody had any trouble with redeem promotion after you received phone. I didn't choose at checkout because I wasn't sure what I wanted. Now when I go to redeem page it checks my phones imei number and says its not eligible.
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Nope. I just redeemed mine about 1hr ago. Used it to get the bud live. It's already processed and I should receive it by the 27th.
Sent from my LG-H872 using XDA-Developers Legacy app
Because I went through att I had to submit proof of purchase. Currently waiting on approval for 2 phones.
Sent from my [device_name] using XDA-Developers Legacy app
I am curious about the $200 promo, Tmob said they were not aware of it, but I have 15 different emails from the Samsung.com pre order sign up that talk about a $200 promotion..... maybe it was only if you actually placed the order through Samsung.com which is shady..... but oh well.
im having trouble, im having out of normal issues. it may of got lost in the ether. used it at check out. fedex delivered my goodie somewhere else, got the item refunded, hoping the credit is refunded as well. tryin to explain it and get and answer if ill get ther credit back from customer support is impossible, they dont seem to understand the question
finch0812 said:
Anybody had any trouble with redeem promotion after you received phone. I didn't choose at checkout because I wasn't sure what I wanted. Now when I go to redeem page it checks my phones imei number and says its not eligible.
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I'm having the exact same problem. They have escalated my issue to a higher tier of Samsung support. Pretty crazy that it's this difficult to get them to give you the credit they promised.
billku said:
I'm having the exact same problem. They have escalated my issue to a higher tier of Samsung support. Pretty crazy that it's this difficult to get them to give you the credit they promised.
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I guess im going to need to call
Haven't decided what to get yet either.
finch0812 said:
I guess im going to need to call
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I did a chat with them on the Samsung Shop app as there are bad waiting times on the phone these days, but yeah, you need to make them aware of the issue
Hmmm....checked this morning and I noticed I have another $100 to spend. I probably will get two uv sanitizer
After chatting with support, I uninstalled then reinstalled the app, then it showed my IMEI as eligible.
Support ended up telling me that I would be receiving an email within 14 days of delivery.
SuperSHO said:
After chatting with support, I uninstalled then reinstalled the app, then it showed my IMEI as eligible.
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Tried this with same results. Still says not eligible
finch0812 said:
Tried this with same results. Still says not eligible
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Copy the IMEI by long pressing in the phones about info screen. Paste that into the submission form. You might have a similar character messed up.
I ordered mine on the 21st of August. Has anyone tried to get promo after the preorders?
Redeemed my Buds Live on the 21s when my Pre-Order arrived, zero issues. I did see (repeatedly) that it's only the first 15,000 people that get the promo, though.
how fast do you get the $150 credit? i seen some say you just use the store app and buy products and it takes from the $150 credit. Mine doesn't look like like i got any credit yet if thats the case. Samsung sent me an email saying i was approved for the promotion, but i haven't seen the credit yet or notice that i got one.
Im not sure how to use my 150 credit, i already have the Buds Plus, is it worth getting the Buds Live as well? I'm thinking of using the Plus for working out and the Live for traveling or commuting.
I just talked to one of the representative said it could take up to 2 weeks to get your $150 credit
Took 2 days to get approved. Then took about 2 days to receive the email. Was the same for 2 phone redeemed from 2 different Samsung accounts.
Sent from my SM-N986U using XDA-Developers Legacy app