Database Users

Expansys Discount

Hey guys if anyone was looking to buy any accessories for your HTC Touch Pro. I found this link from MoDaCo that will email you a discount voucher code for Expansys-USA.Com or Expansys.Com. I believe this discount is thanks to MoDaCo.Com if found it from google and thought I would share.
USA: It will give you $14.94 off any accessory purchase over $30.
Europe: It will give you £10 to put towards an order of £20 or more.
Just thought I would share my findings, also it noted that the discount ends on the 30th of November. So you only have a few days left to use the discount.
- Dan

It says invalid voucher code.

AEDan1977 said:
Hey guys if anyone was looking to buy any accessories for your HTC Touch Pro. I found this link from MoDaCo that will email you a discount voucher code for Expansys-USA.Com or Expansys.Com. I believe this discount is thanks to MoDaCo.Com if found it from google and thought I would share.
USA: It will give you $14.94 off any accessory purchase over $30.
Europe: It will give you £10 to put towards an order of £20 or more.
Just thought I would share my findings, also it noted that the discount ends on the 30th of November. So you only have a few days left to use the discount.
- Dan
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Click to collapse
Mine was rejected too. And please dont buy from Expansys. I had so much problem. They never reply to emails. Had to make some international calls to settle and the phone bills is a bomb.

thats wierd, i just ordered 2 items this afternoon and my code worked fine. it was on the USA site, i dont know if it matters where you live? Also Expansys is the same company that processes orders for the HTCAccessoryStore.Com i dunno if most of you know that. They are coming from the same company that HTC uses for their official accessory store.

AEDan1977 said:
thats wierd, i just ordered 2 items this afternoon and my code worked fine. it was on the USA site, i dont know if it matters where you live? Also Expansys is the same company that processes orders for the HTCAccessoryStore.Com i dunno if most of you know that. They are coming from the same company that HTC uses for their official accessory store.
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Click to collapse
I have cancelled ALL orders made thru expansys

I tried it earlier today. and it worked for me as well. Thanks for the heads up. :beer:

illi said:
Mine was rejected too. And please dont buy from Expansys. I had so much problem. They never reply to emails. Had to make some international calls to settle and the phone bills is a bomb.
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Click to collapse
I ordered an item from expansys on nov 11th. Website said "instock" on it. Got a conformation email from both paypal and expansys for the item the next day. I even checked expansys's website 2 days after my order and that item still showed "instock". 3 days after that they (expansys) send me an email that its out of stock but will ship now on nov 24th. Today is the 25th and no notice or anything from them. They also have not replyed to my emails. What a way to do business.

error. see next post

yzf750 said:
I ordered an item from expansys on nov 11th. Website said "instock" on it. Got a conformation email from both paypal and expansys for the item the next day. I even checked expansys's website 2 days after my order and that item still showed "instock". 3 days after that they (expansys) send me an email that its out of stock but will ship now on nov 24th. Today is the 25th and no notice or anything from them. They also have not replyed to my emails. What a way to do business.
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I ordered the Celio Corp's Redfly on 19Nov. The payment was made through bank transfer the following day. In the order confirmation email a Singapore/Hongkong/UK phone numbers were given. I called the Singapore phone number on Monday 24Nov but it was perpetually engaged. I managed to get through to the Hongkong number on Tuesday (yesterday). At that point I was then informed that I short paid by UKL12.00 which was not made clear in the order form (at the web-site). Meanwhile a number of emails was sent to the Singapore/Hongkong/UK offices. None was ever responded. I finally request for cancellation through e-mail at the same time asked how long would they take to process. Untill this moment no one cares to respond.
Expansys is not only unethical but very unprofessional.
Another interesting issue is that it costs differently for the same item if ordered from their various web-sites (UK/Europe, or Singapore, Hongkong.) STRANGE!!
I will never get anything from expansys ever again.

i always get my stuff from expansys. no problems yet - and i mainly use the uk one and they ship it to australia - uselly in 2-3days which is awesomly quick

Another eXpansys Horror Story
Ordered 2 items from eXpansys-USA last week. One item showed over 1600 in stock and the other showed over 200 in stock. They both stated "This product is at our central warehouse and should be shipped in 3 working days".
When I checked my order status the next day it indicated both items were out of stock. The item descriptions were correct but if I clicked on the link for either one they took me a page that stated "Product not found or is not available in this region". I also noted the item number in both links were not the item numbers I ordered. When I went to the correct pages for the items I had actually ordered they still showed plenty of stock.
At this point I emailed them and finally got a reply 3 days later in which it was stated "The unit is in transit from our central warehouse and will ship later this week." I sent a reply asking what that statement meant and asking if they ship FROM their central warehouse TO the customer or what. So far no reply and I really don't expect one.
Based on this experience, and quite a few similar "reviews" I read here and elsewhere, it appears this is typical of them. It is very unlikely that I will order from them again. A first time customer has pretty much become a last time customer.

if your order is delayed, like my tv out cable, just call and they will at least give you free priority shipping...... a whopping 5 bucks!

[Q] $100 MIR for Evo, the power of persistence

My story is typical, I'm guessing, I am posting to see how many others who have opted for the MIR route have had to go through as much?
Mailed in my MIR form 6/17/2010
About a week later, get an email with the tracking number. Say, 6/23/2010.
I keep checking, I keep checking. Says processing for almost a month.
Then 7/17/2010, it says Invalid, that my address was wrong. Interesting, because I know it isn't, claims my "zip code" must be a valid US zip code. I live in Brooklyn, I know my zip code is fine.
I call them that day. First phone call, the rebate CSR (who informs me that they cannot see my account address yet asks me to verify my name and address, huh?), she corrects the "incorrect address" It's so wildly egregously wrong that I KNOW someone had a turrets moment when they were typing.
I'm told everything is fine. Also that the website takes approximately 2 weeks to update that the rebate is back on track.
I check a week later, 7/23/2010. For whatever reason I called the rebate number again. They tell me that while they have corrected my "address" my zip code appears to be wrong. Again, this is RIGHT AFTER the Rebate CSR has just had me VERIFY my name and address over the phone. I get them to correct the zip code.
Just forward to today: 8/10/2010, I call them because on Friday I received a postcard claiming my address was STILL WRONG. I check online, it's been over two weeks, the information about a disallowed rebate has not been updated.
Again, this Rebate CSR has me VERIFY my name and address but claims they can't see my information, then what are they "verifying" against? When I ask they can't tell me apparently.
After a 10 minute back and forth where I am told on no less than one occasion that "it's computers, they do whatever they want." I wanted to tell him that computers ONLY do what they are told, nothing more, the joke I've heard over the years is if you tell a computer to screw up, it's going to ask you how.
He says, he's now corrected the information and that the system will show a valid rebate status and they will be mailing out my check to me within 2 weeks.
When I asked him about why I called the other times and was told the information had been corrected and it had not, I swear I could hear him shrugging (mentally). "Look man, these are computers, they do whatever they want."
*sigh"
Just checked my rebate status, something they claimed would take two weeks to update, took this guy 2 minutes.
I'd love to hear other stories about rebate hell. Perhaps the power of persistence.

OUCH....that really had to hurt...next time though you should probably go to Radioshack...at least they have instant rebate's in place of mail in.
~Jasecloud4

Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.

Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?

jkinnison90 said:
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
Click to expand...
Click to collapse
Ew Wirefly...they're the worse...but Radioshack and Best Buy are fine.
~Jasecloud4

Every rebate I've ever sent in the past somehow got list never to be found again.
Sent from my Supersonic

I didn't have any problem with my Evo rebate, but did with my last phone's rebate. Everything looked fine until it got to the approved-mailing your check part of the process, then after a few days it was changed to invalid. Called them up, the guy said, "Hmm, that's weird, there's nothing wrong with it" and he put it back in. Website showed approved again for a week, then it went invalid again. Called them again, and another person said "That's weird, nothing wrong with it, let me talk to my supervisor". After holding for a while, they finally put it back in. A few weeks later, I got my check, and got the pleasant surprise of getting a $250 rebate instead of the $100 rebate I was supposed to get

whats the # you called for sprint rebate? is it just the regular customer service line?
i just checked and mines invalid lol.. and i never recieved anything for my other account.

Hopefully the world will start seeing more of this.
http://reasonablecitizen.wordpress.com/2010/03/29/mail-in-rebates-under-attack-in-wi/

I had a similar problem but they gave no reason as to why it was invalid. I sent them an email and they credited me the 100 on my next bill

I didn't have any issues with my rebate (had 2 of them actually). Just received my check last week.

my history with mail in rebates reflects the following rebate cash flow process
1. third party Rebate handler records 250,000 rebates sent in
2. Company (Sprint) reimburses rebate handler for 250,000 rebates plus 30% administrative/handling fees
3. Rebate company "invalidates due to incorrect rebate info" or "lost paperwork" or "computer glitch" 50-70% of rebates
4. Persistent rebaters (25%) call in/email/stalk/harass rebate company for rebate and finally receive rebate
5. Remaining users forget about rebate - rebate company celebrates profitable year with huge salary increases.
Me...I stay on their asses till I get my rebate - complete with calendar reminders and copies of ALL paper work till I receive my rebate.
Mule

just called, they only had 1 of 2 of my rebates on file.. looks like i gotta go back to the sprint store, fax them over everything they requested for the 2nd rebate.. 1st rebate they processed or re validated -_-

I checked my status because of this thread, I was declined, reported I got all discounts at time of purchase. I called, said it was B.S., rep said they will be mailing a $100 check now. I guess I better stay on top of this.

I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?

On Website
pscalett said:
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
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Click to collapse
https://www.sprintrebates.com/track/sprintpcs/track.html?INTNAV=ATG:FT:RebStatus
You'll get an email with a rebate tracking number and a link to the rebate status page.

I checked my rebate about a month ago and it came back as an invalid address. So I called them and gave them my correct address. The reason is that the Sprint store was trying to be helpful and fill out the card but the guy has worst penmanship than I do. So instead of a 0 it looked like a "b" to the processing center. Had to go to Sprint because I am on a friends and family plan.
So they gave me the tracking number. If I look up the original one, still shows as denied - correction processed now that I just checked, but the one with the tracking number that I got when I called Sprint shows in progress and ready to be mailed within 30 days.
The other day I got a post card stating that my address was incorrect, but beats the heck out of me if they can get my address from their files - and bill me each month that they couldn't use the same address to mail me my rebate. So 8 weeks so far and waiting. Would have been nice to have sooner, not that I need the money right now, but last month was a $425 phone bill including the additional EVO tax and phone on my account.

got my check last week, sent in mid-june.

Had no problems here....smooth like always. Sorry to hear about your problem

sanjsrik said:
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
Click to expand...
Click to collapse
I purchase mine from sprint because no one had it in stock at the time. I kept stalking bb, rs, and the sprint website until someone had it in stock. I got the"invalid" postcard and when I contacted then they said it was because it had not been 30 days yet. I will be keeping my eye out. I use to work for sprint in the past and they got in trouble once for bogus denials of rebates. Also the rebates are processed by a third party company named Young America, they actually process the rebates for all companies.

Anyone Else Get Email Today About Their Gear VR Shipments??

So my wife and I both received email approval for the Gear VR now. No more "pending fulfillment".
Ship dates..... Wife's APRIL 18TH!! MINE MAY 8TH!!
I guess 4 to 6 weeks is out the window, even if you pre-ordered your phones the first couple days like we did. Bummer. But hey... At least they're Comin'!
I guess they are going to say it's 4 to 6 weeks from approval date lol.
Sent from my SM-G935V using Tapatalk

Mine says expected ship date April 1st.

Mine also says April 1st, but I picked the Gear S2.

I haven't gotten an email yet, but I checked my submission status, and it says approved, preparing for shipment. I went with the watch. Not keeping it, figured around $300 extra would be nice I used my trade-in money for the VR.

Yeah April 18

Yeah I got my email last night saying mine would ship on April 18th... but then to claim my 6 free games I need to set up my Oculus account my midnight on April 20th. So how is that even possible?? Can I set up the Oculus account early without the VR unit so that I can claim my free stuff?

Just got an email stating I am ineligible for the Gear S2 because my receipt denotes an in-store or online purchase. Anyone else get this?

tysen said:
Just got an email stating I am ineligible for the Gear S2 because my receipt denotes an in-store or online purchase. Anyone else get this?
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Didn't you HAVE to purchase the phone online to get the Gear S2?

gettinwicked said:
Didn't you HAVE to purchase the phone online to get the Gear S2?
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Yes, the promotion was online or over the phone only.

jskolm said:
Yeah I got my email last night saying mine would ship on April 18th... but then to claim my 6 free games I need to set up my Oculus account my midnight on April 20th. So how is that even possible?? Can I set up the Oculus account early without the VR unit so that I can claim my free stuff?
Click to expand...
Click to collapse
I did notice at the bottom of the disclaimer about signing up for the game pack it says something. Here is a copy:
"Please make sure to create an Oculus account and download your
6 games before 11:59:59pm PT on 4/20/16 when the download expires,
or within 30 days of receiving your Eligible Product, whichever is later."
So at the end you see it says, at least in my email copy, on "4/20/16 when the download expires, or within 30 days of receiving your eligible product, whichever is later." Which I would take to assume that we're covered if we receive the Gear VR after the 20th, as long as we activate the free games within 30 days of receiving it.
Sent from my SM-G935V using Tapatalk

I see this for my Gear S2:
Submission Approved. Preparing for Shipment. Shipping Date estimate: Pending

mwshows said:
I did notice at the bottom of the disclaimer about signing up for the game pack it says something. Here is a copy:
"Please make sure to create an Oculus account and download your
6 games before 11:59:59pm PT on 4/20/16 when the download expires,
or within 30 days of receiving your Eligible Product, whichever is later."
So at the end you see it says, at least in my email copy, on "4/20/16 when the download expires, or within 30 days of receiving your eligible product, whichever is later." Which I would take to assume that we're covered if we receive the Gear VR after the 20th, as long as we activate the free games within 30 days of receiving it.
Sent from my SM-G935V using Tapatalk
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No idea how I missed that. I feel dumb. Yeah mine says the same thing.

Well, this almost sent me over the edge. Trying to call the fulfillment company now to see if this can be straightened out. I ordered it online at full price from a consumer account, not a business one. Weird.
"Congratulations! Your submission has been approved; however because the
purchase receipt you uploaded denotes an in-store and/or online business
purchase, you are only eligible to receive the Samsung Gear VR with 6-game
bundle. We will ship your Samsung Gear VR to the mailing address you
provided when registering for this Offer. Your estimated shipping date is
April 1, 2016."

If you received the email about being ineligible for the Gear s2, you should still be good. Just got off the phone with customer support (50 minute wait) and they said a mass e-mail erroneously went out stating users were getting the opposite of what they selected. He verified my order was for the Gear S2. I would call just to be safe, but you should be good. He said I was his 35th case for the same issue.

snake2332 said:
I see this for my Gear S2:
Submission Approved. Preparing for Shipment. Shipping Date estimate: Pending
Click to expand...
Click to collapse
Same here

I'll have to call customer support in the morning. Their open hours didn't mesh well with Hawaiian time.

You have to call prize logic at (888) 795-6442. They manage the promotion.

FYI, when I called, they guessed what it was about. The emails about getting a VR instead of S2 were errors. I was told that my S2 was being prepped for shipment April 1st.

I checked the status of mine at the link in Samsung's email and put in my email address. I submitted my first claim for my first new line on the 16th. I'm approved but don't have a ship date. I submitted my second claim for my second line very early this morning and that's approved also, and no ship date. My second claim was for the $100 towards Samsung products on their website they are offering at this point because they aren't going to be able to ship the VRs until the summer of this year for people registering late. I think it's crappy of them to offer $100 instead of $150 which was the value of the bundle, but I could use a wireless charger and/or a quick charge battery pack.

same
tysen said:
Just got an email stating I am ineligible for the Gear S2 because my receipt denotes an in-store or online purchase. Anyone else get this?
Click to expand...
Click to collapse
Yes; I got a similar email stating I was ineligible for the Gear S2 because my recipt was for a Store purchased S7.
I immediately responded back vi the web page & told them that was incorrect & that the receipt was printed from Verizon on-line for an on-line purchase.
Another response was received stating that they had escalated my complaint. I am now waiting for more response from them.
I'm thinking that this has happened to a lot of people & hope they take care of it quickly.
JB

Pixel XL order cancelled by Google after 20 days

I placed an order October 14 (23 day ago) to get a Pixel XL phone from Google. Today I received an e-mail telling me that my order was canceled. I called customer service and Mark explained it was cancelled because there's something wrong with my credit line (Google Credit – Synchrony Bank).
I contact them (Synchrony Bank) via chat, and they said (Naomi North) everything is OK with the account. My credit line still on $3,000 and no activity was observed except the Pending charge for the Pixel XL order.
I called you back Google and Quanidria explained the bank (Synchrony Bank) remove the AUTH for this transaction, so they have to cancel the order.
I called Synchrony Bank again and Yashira from customer service says, they can keep the authorization for a limited time, BY LAW (about 20 days). If Google did not charge the item during that time, the authorization automatically is removed.
I already waited 23 days ago. The Pixel Phone XL is not available (additional unknown waiting time). Now, I need to place the order again when the phone become available and I'll be at the end of the line (4-6 weeks waiting time). THIS SUCKS!
If Google accept the Synchrony Bank as a method of payment, they should know they have a limited time to charge the Pixel XL to the credit line they offer. If delivery time are higher than authorization from Synchrony Bank, they should know this will happen.
Google should send an e-mail explaining the situation, before cancel the order so we can fix it and start all over again. No notification on this matter was provided.
I already bought a $30 case & $10 Tempered Glass for my Pixel I’ll not receive. I need to place a new order when the item becomes available. If I choose Synchrony Bank as a method of payment, and they don’t ship this item in a promptly way, the cycle will start over again…
Google service is a nightmare. They can't restore a cancelled order. They can't modify any order placed. They don't even know what the heck was going on with the order. Probably they don't realize yet that all the customer that order the phone via Synchrony Bank, will get the authorization cancelled, giving that waiting delivery time is 4-6 weeks (more than the 20 days authorization remain active).
I'm wondering if this happen to anybody and how Google address the situation. Please comment.

Did you check your synchrony bank account after you purchased regularly? did the charge sit there pending for that period of time? It sounds like most people got shipping notifications today for their XL - 128GB order, many of which discussed using the synchrony bank for the financing, so you may have just been unlucky and had something glitchy happen, there has been a few reports of that. I guess my account just showed a pending charge today, so I'm wondering did you never see that for 20 days, or did yours pop up and then immediately get cancelled?

I'm in the same boat as you ace, they're dragging their feet on everything to do with my order too. Most unhelpful bunch I have ever dealt with in my life. My order was from the eighth, of october.

I got lucky, I got my 32 gig at best buy. The guy selling it to me was pissed because his was still a month out, he ordered thru google
Sent from my Pixel XL using XDA-Developers mobile app

I never seen the charge during 20 days. Suddenly two transactions appears on Temporary Transactions, one for the "hold" and the other as a credit funding back my account.

ElYukiPR said:
I placed an order October 14 (23 day ago) to get a Pixel XL phone from Google. Today I received an e-mail telling me that my order was canceled. I called customer service and Mark explained it was cancelled because there's something wrong with my credit line (Google Credit – Synchrony Bank).
I contact them (Synchrony Bank) via chat, and they said (Naomi North) everything is OK with the account. My credit line still on $3,000 and no activity was observed except the Pending charge for the Pixel XL order.
I called you back Google and Quanidria explained the bank (Synchrony Bank) remove the AUTH for this transaction, so they have to cancel the order.
I called Synchrony Bank again and Yashira from customer service says, they can keep the authorization for a limited time, BY LAW (about 20 days). If Google did not charge the item during that time, the authorization automatically is removed.
I already waited 23 days ago. The Pixel Phone XL is not available (additional unknown waiting time). Now, I need to place the order again when the phone become available and I'll be at the end of the line (4-6 weeks waiting time). THIS SUCKS!
If Google accept the Synchrony Bank as a method of payment, they should know they have a limited time to charge the Pixel XL to the credit line they offer. If delivery time are higher than authorization from Synchrony Bank, they should know this will happen.
Google should send an e-mail explaining the situation, before cancel the order so we can fix it and start all over again. No notification on this matter was provided.
I already bought a $30 case & $10 Tempered Glass for my Pixel I’ll not receive. I need to place a new order when the item becomes available. If I choose Synchrony Bank as a method of payment, and they don’t ship this item in a promptly way, the cycle will start over again…
Google service is a nightmare. They can't restore a cancelled order. They can't modify any order placed. They don't even know what the heck was going on with the order. Probably they don't realize yet that all the customer that order the phone via Synchrony Bank, will get the authorization cancelled, giving that waiting delivery time is 4-6 weeks (more than the 20 days authorization remain active).
I'm wondering if this happen to anybody and how Google address the situation. Please comment.
Click to expand...
Click to collapse
Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.

dwkick said:
Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.
Click to expand...
Click to collapse
When what he is saying happened happens, you get an email stating that your order has been put on hold from the google store and then an email right after stating that it has been canceled so nope mine was indeed canceled.
In fact I then had to place another order myself because they are not able to place another order for you.

dwkick said:
Let me ask you... Did you initiate correspondence with google either via chat, phone or email. The reason I ask is that I placed (my reorder from their screw up Oct. 4th) on Oct. 28th. A week later I noticed what appeared to be a duplicate charge on synchrony account and when I called synchrony to inquire, they said it was a reversal and the order had been cancelled. called google and one person verified that it had. I was pissed. Called google again and they said no, everything was fine. In reading other peoples posts I determined myself that part of the process is the pending will drop off after a period of time like you mentioned. Through some more calls to google I kept getting reassurance that my order was fine and a week ago it went from preordered to pending and then last night it went from preordered to processing and the charge has reappeared on synchrony as well as payments.google.com. So what I'm saying is that the people we are talking to don't have a clue and that in fact your order may be fine. As I received a email from google AFTER calling to inquire about the order that it had been cancelled and that was in fact not true. Hopefully your order is still intact and you are getting info from google reps that I feel are temps they've brought on to field the massive influx of calls due to their mismanagement of this launch and they don't understand what they are looking at with the tools given them. I don't think they are able to look at anything more than what we can see on our order pages. Sorry for the long post but just wanted to offer you a scenario that maybe your order is okay. I can't guarantee you that it is but this has been my experience. And I've had way too much experience in dealing with them since Oct. 20th when my first order was supposed to be here. Probably spent 20 hours on phone, chat and email in the last 3-1/2 weeks. Good luck.
Click to expand...
Click to collapse
Thanks for your time... I received an e-mail and immediately I check the status on my account. It says CANCELLED (see attachment). Did your order appears CANCELLED too, or never been at that point? My delivery estimate date was November 23-25. If this happened to you, maybe my order is okay. I HOPE!!! Google have the worst customer service I ever had.

ElYukiPR said:
Thanks for your time... I received an e-mail and immediately I check the status on my account. It says CANCELLED (see attachment). Did your order appears CANCELLED too, or never been at that point? My delivery estimate date was November 23-25. If this happened to you, maybe my order is okay. I HOPE!!! Google have the worst customer service I ever had.
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No, I'm sorry. Mine never said cancel on the order page like that. In two different phone calls Google told me it was cancelled and one of them sent me an email stating it was cancelled but was obviously incorrect seeing as how my phone shipped yesterday and will be here tomorrow. I was just hoping you had the same situation that i did and that it was okay. I'd like to hope it isn't cancelled but I'd say that from the looks of that yours is cancelled. Sorry about that

dwkick said:
No, I'm sorry. Mine never said cancel on the order page like that. In two different phone calls Google told me it was cancelled and one of them sent me an email stating it was cancelled but was obviously incorrect seeing as how my phone shipped yesterday and will be here tomorrow. I was just hoping you had the same situation that i did and that it was okay. I'd like to hope it isn't cancelled but I'd say that from the looks of that yours is cancelled. Sorry about that
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* sigh *

ElYukiPR said:
* sigh *
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I know. ????. Google really screwed a lot of us. Good luck in getting a new phone.

Samsung Executive Response, or Similar?

Is there anyway to contact their executive response or a US team fot help?
Long story short I did the $99 promotion for both my phones, on Monday I got an email stating that they were both canceled with no explanation as to why, but when I called I was told that I was still pending fulfillment (bull). So today I got another email saying that my order was cancelled, again, no explanation. So I called and I was told that they were both canceled, and the rep can't figure out why or what happened. He said he also can't re order the bundle, I asked if it was possible to just get the headsets at least and he said no. I've gotten a run around the past three days as to why my order was cancelled, and no explanation. So if anyone has any ideas on how to push this further up that would be great. I registered on the 19th, paid on the 20th and was in limbo till Monday when I got the email saying it was canceled.

BornAgainAndroid said:
Is there anyway to contact their executive response or a US team fot help?
Long story short I did the $99 promotion for both my phones, on Monday I got an email stating that they were both canceled with no explanation as to why, but when I called I was told that I was still pending fulfillment (bull). So today I got another email saying that my order was cancelled, again, no explanation. So I called and I was told that they were both canceled, and the rep can't figure out why or what happened. He said he also can't re order the bundle, I asked if it was possible to just get the headsets at least and he said no. I've gotten a run around the past three days as to why my order was cancelled, and no explanation. So if anyone has any ideas on how to push this further up that would be great. I registered on the 19th, paid on the 20th and was in limbo till Monday when I got the email saying it was canceled.
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They have the worst customer service ever. I filled out for the promotion for just the free one and I never got anything back so I ended up calling and they put me down for the $99 bundle which they are now sold out of and won't let me switch to the free one. And plus you have to wait 2+ hours just to get a hold of anyone.. So I hope someone can chime in on how to reach a higher person there

sparky2029 said:
They have the worst customer service ever. I filled out for the promotion for just the free one and I never got anything back so I ended up calling and they put me down for the $99 bundle which they are now sold out of and won't let me switch to the free one. And plus you have to wait 2+ hours just to get a hold of anyone.. So I hope someone can chime in on how to reach a higher person there
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Yeah, it has been a huge pain to get this figured out.

Well, got my email yesterday on the free giveaway, 4-6 weeks till it arrives hopefully.
Sent from my SM-G950U using Tapatalk

I got the email approving my $99 bundle last night and everything went through when I followed the link to order. Hoping I actually get something in the mail, lol

I got the free one and the 99 $ one.... I signed up for the 99$, got an email to order the free one instead. I called, they put me down for the 99$ one again and I got the email and completed the order. The next day, they shipped me the free one..... And 3 weeks later, the 99$ one shows up on my doorstep. They really screwed this up...... I didn't ask for nor want two of the VR headsets, but I got them anyway.