cisco popup - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

Has anyone one had a Cisco logo and search bar popup after you unlock lockscreen.It pops up at least once or twice a day on mine even before i rooted,Is this part of upcoming Knox security suite?:Here's a screenshot of what i'm talking about

I haven't. And I have been using the phone constantly since Friday morning.
Sent from my SPH-L720 using xda premium

Yea i had my phone since friday also and has happened to a few times.Never happened on my SGS 3 or2. First time ever happened.I did a factory reset before setup that i heard you are supposed to do on every new phone before setup (from my Epic 4 g days) to reduce glitch so i read on Xda.

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Wildfire restarts at random

Hey guys.
I've got an issue start is seriously starting to destroy my first Android-experience.
On several occasions when messing around with e.g. the clock app, my phone just restarts. I can at some point live with that kind of instability although I don't understand why I have to...
However, what will soon be an agonizing karate death for the little Wildfire is the fact that it, usually in the night, often restarts too. I've never tried it with the alarm turned on so I don't know if the alarm will ring while it's asking for the SIM pass. Just started working after holidays with a new phone in my possession, and luckily I accidently just found out it restarted again... But if it turns out I'm gonna sleep the day away because of this, I will definitely have had it with a piece of software - that sort of seems beta to me...
Hope you can help me out, peace
Sent from my HTC Wildfire using XDA App
Sounds like a defective phone to be honest.
Android normally doesn't restart on its own without an app telling it to do so.
Mine just runs fine for days.
Infact my current uptime is 163 hours.
I have the same issue.
The phone have done five restarts in the last two weeks.
Three of the times this happened I was listening to music. The other two times happened when I was browsing the menus.
Dear Friends as skye said I too doubt the phone is defective .. so best thing is to get a replacement while its new...
My W. restarts several times a day. Today it was 7 times until now. W. in factory setting with geocaching app a a some more basic apps I had used on previous Samsung Galaxy Spica with no problems. Seems to be common Wildfire problem, but I can t google no working solution.
same aplies to my phone..
I never had a problem.
My previous HTC touch cruise (windows mobile) developed the same problem, after 2 and a half years.
It's definitely hardware. You should look at warranty service
same to me,
in the evening mostly
also some times when trying to listen to music or when I'm using ebuddy
Wow, quite a few ppl getting restarts on their phone. O.O
My phone works just fine, no problem though.
Mine did a lot of time, but no more than once per day. Always when I was not using it, specially during night. The battery was always full.
Flashed any custom roms?
Sent from my HTC Wildfire using XDA App
My girlfriend had it also once (not rooted)( same phone)
My phone is rooted and charge it nightly
Beginning to recharge it when im stil using it and mostly its then when it happens
Sent from my HTC Wildfire using XDA App
TiiXiboy said:
Flashed any custom roms?
Click to expand...
Click to collapse
I have the stock rom. I've updated some days ago to Froyo and it didn't happen yet.
TiiXiboy said:
Flashed any custom roms?
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
Not yet maby later
Stil on stock 2.1 update1
send from my HTC WildFire
* 2.1
* rooted
* clockworkmod recovery
* no custom rom yet
Same issue here. I have a suspicion on applanet market, because after installing this app my phone has started to restarting.
Okay, if your phone isn't stock already run an RUU . Then take it to a repair center.
Sent from my HTC Wildfire using xda premium
dunno if this will apply to any of you guys but if i overclock my phone past 700 it reboots like mad. i had to drop it to around 670 i think. i also read a post somewhere on here, or over at cyanogenmod,(cant remember ) that someone was getting random reboots every time he got a 3g connection :/

For those that got their OTA over the air...

IE, by getting a text/notification on their phones and not downloading from the link...can you please post where you are and approximately when you received your notification?
I just want to see if there's any kind of a pattern.
I think some of us prefer to just wait for the notification, rather than download it and have to jump through hoops for one reason or another, and those that haven't gotten it are probably wondering why and when they might.
Thanks in advance.
I'll second that, but my theory is that the server might be going by date of purchase- oldest first... I got my G2 just shy of 2 weeks ago, live in CA and nothing yet-
Just download it and put it on the phone. There are no hoops... it's super easy.
you can follow the instructions in my OTA thread (which was apparently moved to Android Dev.)...
I was going to wait for the OTA update initially but I came to the conclusion that it was going to take a while before I received it...so I updated manually.
Very simple process, nothing can go wrong & you'll notice a great performance boost in the phone itself.
jmd1981 said:
Just download it and put it on the phone. There are no hoops... it's super easy.
Click to expand...
Click to collapse
I agree took maybe 10 min to do it all.
i just did mine manually why wait till u receive the update.
in terms of finding out if some1 in ur city has gotten it and what not... as far as i knew from the g1 updates, they were sent out randomly. it didnt matter if u were the 1st person in the world 2 get the phone or last.
this is what i have heard and read from my g1 days. supposedly it was a random thing.
Just got mine about 5 mins ago....Long Beach, CA.
Sent from my T-Mobile G2 using XDA App
Just got mine about 10 min ago... Det Michigan
Sent from my T-Mobile G2 using Tapatalk
I got mine yesterday... very early. I preordered the G2 so... there might be something to that guess of date of sale. Who knows though? really, just download it from the link. Any newb can do it in like 10-15 minutes. no need to wait...
Its completely random. My wife and two friends got theirs on different days. I just said f it and manually updated
0300 PST @ Fresno,CA
3:15 am PST Los Angeles
Got mine this morning Friday mornign around 8 or 9am in metro Atlanta
Can't you use the CHECKIN code to force the OTA? My wife just got the G2 a couple days ago, I did the checkin, and within minutes she received the OTA.
Sent from my SGH-T959 using XDA App
If I were T-Mobile, I would actually try to *ensure* that the OTA goes out in a geographically random manner. Geography would be the one of the *last* places I would look for any sort of pattern. It's probably done via IMEI #s.
When I checkin it just says it checked in and that's as far is it goes.
Nonentity018 said:
When I checkin it just says it checked in and that's as far is it goes.
Click to expand...
Click to collapse
I checked in many times and it doesn't really help unless you have been out of service or had the phone off... it will come to you when its ready checking in doesnt really help any in my case... I checked in over and over and over... this morning on the way to work the update just came... made my morning!
Nonentity018 said:
When I checkin it just says it checked in and that's as far is it goes.
Click to expand...
Click to collapse
It won't notify you of the OTA until it's done downloading it. To see if it's downloading, go to Settings -> About Phone -> System Updates. If the checkin works, you should see it downloading there.
Sent from my SGH-T959 using XDA App
This morning I woke up about 10 minutes early by a faint light on the floor, it was my screen on full blast lol, with the words, "Upgrade radio etc etc blah blah." O went ahead and click yes and accept and about 10-15 minutes later it was done.
Havnt noticed anything yet, I hope my once every 2-3 day radio loss will stopp happening. Ill drive home and when I get home my radio will be off (no reception) and airplane mode if off also, nothing has been triggered. Only way to get reception back is to restart. Since it only happens once every 2-5 days I dont consider it a big enough deal to bring in. Especially since i dont have dead pixels and i have a strong hinge.

update available but download failure

just checked for updates on my fascinate as part of my weekly routine, but it started downloading and said download failure - network error. any help. im anxiously waiting a working gps galaxy s device before i spend the money on the car mount. plese help or any ideas just let me know.
Got the same thing last night at about 2am. Now it says there are no available updates. Oh well
every time ok check for updates it seems to check for a minute or so. then it stops and I get no answer...is this normal?
Sent from my SCH-I500 using XDA App
hey guys turns out after i failed update about 30 times i tried some tweaking and erased the radio file. when i spoke to verizon about the problems and to get a replacement phone the rep told me the update was for 2.2 and that they been waiting for it to come out. i dont know how true this is cuz i havent seen the fireworks yet online about the update, but ill find out today when i get the replacement device.
They have been telling people for months that 2.2 was out and you will receive a notification on your phone. I was told that when I bought mine on launch day. Its commonly referred to as bull Ishmael.
Sent from my ADR6300 using XDA App
I had a similar problem. My phone downloaded it but failed the install. I called Verizon and they said this is a common problem. I am getting a new (Not refurb) shipped to me within a week. No harm no foul. I'd call Verizon.
My phone failed about 10 times to get DI01, and then one time it just worked. I recommend being stationary in an area with a few bars of 3G. Even then, it's a crapshoot. It doesn't mean your phone is defective or in need of replacement.
I consider myself lucky to have gotten a phone that has so far been free of the most of the problems that have plagued many of the galaxy s phones. Gps was fantastic on my phone until I flashed super clean v4... For some reason I often, though not always, had problems with gps not locking on. Location has always been spot on right from the start. Now with dj05 the gps issue has also been non existent.
The same was true when di01 came out. The OTA update was as smooth as could be. I was not rooted at that time.
Sent from my SCH-I500 using XDA App
Gurm said:
My phone failed about 10 times to get DI01, and then one time it just worked. I recommend being stationary in an area with a few bars of 3G. Even then, it's a crapshoot. It doesn't mean your phone is defective or in need of replacement.
Click to expand...
Click to collapse
Some of us can't install though and according to the Verizon tech I called it's certain MEID numbers so it's still not a bad idea to call I would say.
When I got DI01 it got partway through downloading a zillion times before finally working.
Ive flashed back to my factory images a few times after messing around (they were pre DI01...I keep forgetting to make current ones)
Every time I update it sucks and takes 5 to 10 tries
I think the servers are just teh suck.
Do you have to be stock in order to get the update? Every time I try to check for an update I get an FC. I'm currently running Stupidfast 1.1.23 Kernel & JT's Super Clean ROM. Also, is this update worth getting now or shall I just wait?

Your opinion on an odd problem

First phone has never been rooted, it is stock latest sprint rom.
Starting 2 weeks ago the phone has been acting odd, keeps losing my custom ringers, turning itself up and down, no software installed to do that. I have also had to re-enter all my logins over the last 2 weeks. Now the weirdest one, I left it on my charger last night as a slept and this morning when I took it off the battery fully charged Icon stayed on and would not go away.
I turned the phone off and on and it still came up. I turned the phone off again but this time the phone would not even boot. I tried to remove battery and put it back still no boot. I finally got it to boot but only if it was plugged into the Samsung wall charger.
I don't think it is any type of malware, spyware or virus, I get all my apps off of the marketplace and I run the norton security beta.
As anyone heard of anything like this before?
Thats weird..... I would either get it replaced or ROOT THE DANG THING lol
EDIT: First ^_^ .....
I remember having strange issues when I first rooted the stock EC05, but that vanished when I installed a custom rom. Nothing like this though.
I had 2 Epics do this exact same thing. Took them back got brand new ones from the store. The latest one I have started not sending texts a few days ago, which it would receive them fine and everything else worked it just stop sending texts. Hard reset wouldn't fix it so after a call to sprint and them "refreshing" my phone it worked. Then 2 days ago after taking it off the charger it went on roam and stayed that way all day. Wouldn't go off roam after battery pulls or restarts, so I odined fresh EC05 and it still was stuck in roam. I am running EC05 stock rooted, and wife's phone is completely stock and it does weird stuff too. Now I am waiting I guess for a refurb since I am past my 30 days. My Epic does weird stuff too and I tried to get them to let me get something else but they won't yet which is really disappointing since I just started service with Sprint 6 weeks ago. I am not really impressed with the service or phone so far and definately thinking I should have never came to Sprint.
Well the phone is back to normal today. It did it yesterday as well though. I can't wait until Sprint gets a good Windows Phone 7 device, 200 for the Arrive without 4g and a small screen still is ridiculous. I only got this phone as a stop gap and I really dislike Android the more I use it. Thank you for your help.
Sent from my SPH-D700 using XDA App
c-had2001 said:
I had 2 Epics do this exact same thing. Took them back got brand new ones from the store. The latest one I have started not sending texts a few days ago, which it would receive them fine and everything else worked it just stop sending texts. Hard reset wouldn't fix it so after a call to sprint and them "refreshing" my phone it worked. Then 2 days ago after taking it off the charger it went on roam and stayed that way all day. Wouldn't go off roam after battery pulls or restarts, so I odined fresh EC05 and it still was stuck in roam. I am running EC05 stock rooted, and wife's phone is completely stock and it does weird stuff too. Now I am waiting I guess for a refurb since I am past my 30 days. My Epic does weird stuff too and I tried to get them to let me get something else but they won't yet which is really disappointing since I just started service with Sprint 6 weeks ago. I am not really impressed with the service or phone so far and definately thinking I should have never came to Sprint.
Click to expand...
Click to collapse
The official Twitter app causes a lot of problems in the Epic. I couldn't send text, watch videos, or listen to music. After finding a post here mentioning it I uninstalled Twitter and now I have no problems. The official twitter app could be the problem. I wouldn't out right blame android or sprint for the problems of one phone that may potentially be caused by one app.
Sent from my not rooted Samsun Epic 4G using free XDA Official App
R3537L1F3 said:
The official Twitter app causes a lot of problems in the Epic. I couldn't send text, watch videos, or listen to music. After finding a post here mentioning it I uninstalled Twitter and now I have no problems. The official twitter app could be the problem. I wouldn't out right blame android or sprint for the problems of one phone that may potentially be caused by one app.
Sent from my not rooted Samsun Epic 4G using free XDA Official App
Click to expand...
Click to collapse
I thought of that too, but after using Oden to get back to EC05 and having done mutiple hard resets that rules out the twitter app or any other app. Plus that don't explain why it went on roam and even using oden and doing mutiple hard resets wouldn't fix that either. Today it quit sending texts again and would not keep a data connection until I did 2 factory resets and all I have is stock apps nothing more. I haven't had this phone rooted for over a week now because of all the problems. Thanks for suggesting but its not the twitter app its definately my phone and possibly sprints network.
My first epic also had an issue similar to this, it wouldn't charge and the few tims it would whenever id unplug it , it would still say it was charging and have radom reboots. Also when it died the only way to turn it on was to take out the battery and plug it in , then put he battery in.
Long story short try ad get it replaced.
Sent from my SPH-D700
I got another 1 that they sent to the repair store and I am guessing its gonna be a refurb, so after work I gotta swing by and switch them out and see how long its gonna last.
Just for the hell of it I guess I will take it to the local Western Talk store, they don't ask any questions and just replace the phone. I am just pissed that I will have to pay 35 damn dollars because of Sprint's new rules.

How often does the phone reboot automatically?

My wife and I both received S7's on Verizon on release day. We moved over from Sprint so I don't know if Verizon does anything strange and different with their phones.
I've noticed that my phone reboots at night a few times a week. After a reboot I have to login via PIN rather than fingerprint, and that happens a few times a week in the morning. Last night exactly at 3am the phone lit up the room as it rebooted. I've not paid attention to whether my wife's phone does the same thing.
Is this rebooting normal?
Strange. Mine has never done that. If you debloated that may have something to do with it.
NilsP said:
Strange. Mine has never done that. If you debloated that may have something to do with it.
Click to expand...
Click to collapse
holy crap. NILS! i haven't seen you since the OG Inc days!!
awesome to see you're on the S7. the note 4 bootloader was just unlocked; you should make a nice rom for it lol
I don't see this behavior at all.
Sent from my SM-G930V using XDA-Developers mobile app
No random reboots here either.
Been a lot of fun over the years with various phones and various ROMs. Just wish I could do something for this phone.
It is good to see familiar faces here.
They rejected me as a themer because they didn't believe I themed my ROMs or they just werent good enough LoL
jayochs said:
holy crap. NILS! i haven't seen you since the OG Inc days!!
awesome to see you're on the S7. the note 4 bootloader was just unlocked; you should make a nice rom for it lol
Click to expand...
Click to collapse
Mine also reboots several times a week.
Keep in mind a phone is like a computer. You should reboot every so often.
Maybe try factory reset. I don't have any random reboots.
Sent from my SM-G930V using XDA-Developers mobile app
NilsP said:
Been a lot of fun over the years with various phones and various ROMs. Just wish I could do something for this phone.
It is good to see familiar faces here.
They rejected me as a themer because they didn't believe I themed my ROMs or they just werent good enough LoL
Click to expand...
Click to collapse
business sense was good stuff lol those were the days! but yeah in line with this topic, my phone has only rebooted once and that was because my camera started freaking out for some reason. it's been good ever since, though. that camera thing has happened to me on my note 4 before as well, so it's probably just a Samsung thing.
either way, I've been good so far and I use package disabler pro and have disabled like 40 something packages.
Sent from my Samsung Galaxy S7 using Tapatalk
vanstrien said:
My wife and I both received S7's on Verizon on release day. We moved over from Sprint so I don't know if Verizon does anything strange and different with their phones.
I've noticed that my phone reboots at night a few times a week. After a reboot I have to login via PIN rather than fingerprint, and that happens a few times a week in the morning. Last night exactly at 3am the phone lit up the room as it rebooted. I've not paid attention to whether my wife's phone does the same thing.
Is this rebooting normal?
Click to expand...
Click to collapse
It's never rebooted once on its own for me.
Mine does this also thought it was normal
Sent from my SM-G930V using XDA-Developers mobile app
I have a vzw GS6 and it never had that issue until i updated from 5.0.2 to 5.1.1. Since then it randomly reboots. Sometimes 0 times a day and at the most was 3. Its always random when it does it to. I only had pandora running and its done it all the way to 10 apps running and it reboot. I upgraded to 6.0.1 hoping it would resolve this but it still does it. Got to be on the software side.
I've only seen mine randomly reboot maybe 3 times in total. I didn't notice when it happened, but later on after since it asked me for my pin since the device was restarted etc. Wasn't sure if it was normal or not, maybe it's some spooky Samsung ghost magic going on to install some back-end security patches.
cadcamaro said:
I've only seen mine randomly reboot maybe 3 times in total. I didn't notice when it happened, but later on after since it asked me for my pin since the device was restarted etc. Wasn't sure if it was normal or not, maybe it's some spooky Samsung ghost magic going on to install some back-end security patches.
Click to expand...
Click to collapse
If your phone sits idle for a few hours it will ask you for your pin. The best way to verify it was a random reboot is to look for a gap in the battery graph. That sometimes work if it rebooted while charging though.
Sent from my SM-G930V using Tapatalk
PiousInquisitor said:
If your phone sits idle for a few hours it will ask you for your pin. The best way to verify it was a random reboot is to look for a gap in the battery graph. That sometimes work if it rebooted while charging though.
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
At least one of those times it was not idle for a few hours. Plus every morning, after being idle from 8 or so hours, it never asks me for a pin. I'm able to just unlock with my fingerprint and that's it.
cadcamaro said:
At least one of those times it was not idle for a few hours. Plus every morning, after being idle from 8 or so hours, it never asks me for a pin. I'm able to just unlock with my fingerprint and that's it.
Click to expand...
Click to collapse
Interesting, mine asks for my pin every morning.
Sent from my SM-G930V using Tapatalk
PiousInquisitor said:
Interesting, mine asks for my pin every morning.
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
Sorry to break it to you, but your phone may have ghosts.
cadcamaro said:
Sorry to break it to you, but your phone may have ghosts.
Click to expand...
Click to collapse
Ghosts or random reboots? I'll enter my pin every morning if it means not dealing with random reboots. Anyway, the pin in the morning thing is due to trusted places being on and active. So it is normal.
https://support.google.com/nexus/answer/6093922?hl=en
Sent from my SM-G930V using Tapatalk
I specifically have trusted places disabled for both of us because of children's little fingers.
She confirmed that she never has to provide a PIN in the morning. The only times have been when an update have rolled out, which she usually doesn't do until I nag her.
I'll update here if I figure out what is going on. I really really really don't want to factory reinstall, which is likely the first things Verizon will ask me to do.
My only random reboots happened during pairing BT with my avalon hybrid. It would work for a couple of minutes and then go crazy. I also have entune installed. Suspect entune as the culprit, but can't say for sure yet. The May update fixed several issues. No connection issues now, but there are so many variables it is hard to pin issues or the claimed fixes on one update.

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