Related
or the lack of it.
I see Google employees posting on google forum, but all of them dont even answer the real questions. In fact I've notice that they bump up the threads where people (or maybe the same google employees) write how they love their N1 and how its so much better then iPhone.........
WTF ???
notice the first person who responded
http://www.google.com/support/forum/p/android/thread?tid=0a5521b9ffa4c7a7&hl=en
http://www.google.com/support/forum/p/android/thread?tid=6c7fd11a4225cbb5&hl=en
just go to HTC if your having phone issues, and Tmobile if your having network issues. Think of Google as a retailer. for the most part phone, or warranty issues will be handled by the manufacturer, and network, by the network.
^ +1
Google will likely expand their support if they want to continue selling directly to the public. I think they underestimated mob mentality with the logic that HTC would support the phone, and the carrier would support the services. However, this is like Microsoft selling you a computer directly (via a hardware partner). There's a knowledge base and multiple forums support venue's and while Google lacks a phone number to call, and Microsoft has this, MS will also bill you for your phone support request.
Apple works a bit differently, they build the hardware in house and support it directly. They've also been doing this for years so the structure is in place already. Google doesn't want to build hardware, they just wanted to get phones out without being as reliant on the hardware makers to push updates to the handsets released (combating the stagnation of the current phones).
Wow, someone get's around
bofslime said:
Wow, someone get's around
Click to expand...
Click to collapse
A hard reset will probably solve that.
HTC Provides support for the Nexus One. http://www.htc.com/www/support/nexusone/.
kozm0naut said:
HTC Provides support for the Nexus One. http://www.htc.com/www/support/nexusone/.
Click to expand...
Click to collapse
If you take another look at the links on the site you posted, all the help links link to Google's N1 "help" forum. HTC is not providing help for the N1 and from what I've seen, neither is Google. That's why I will flash Cyan's ROM when he releases one and will use XDA for support as I've always done (even when I used WinMo). LOL.
I can unreservedly say the M8 is the best phone I have had. While I am sure there are great wish lists of stuff people might like, right now it is pound for pound the best out there.
Couple with the Open source Android and the fantastic crowd of people who offer support...it's a winner.
I have never had an iphone or wanted one. Its proprietary software - leased securely to Apple put me off from day one. Even with Jailbreak.
But yesterday for the first time I got my hands on one. An Iphone 4S to be exact. The next door neighbours daughter asked if I would have a look at it. The reason, she had done an IOS update and her wireless and data weren't working. Just for the experience of playing with it and wanting to help I said I'd have a look. I assumed like most would, that she had done something wrong while updating.
She was correct - no data and no wifi. The wifi was on but simply refused to see any networks. My M8 shows about 10 as does every device in the house. So after a couple of hours reading, it seems like the only option I have is to update the phone. So I installed itunes, connected the phone and let it do its magic. Sure enough after what seemed like ages it rebooted into IOS 7.1.1. .... still with no data and no wifi networks showing.
I received an message from the carrier that something had changed and it included the new APN settings for iphone. I installed it, rebooted and guess what - still no data. So I went to my fav site (unlockit.co.nz) and of course they had the CORRECT apn. Data was fixed!.
Wifi was another problem. Following the Apple websites instruction yielded no results whatsoever. It was then I found the first of many, many threads about broken wifi after updating. But not that it was a software fault due to the flash. Apple state that the hardware must have been faulty prior to the flash. But it was working for those people who have posted. (same as my neighbours daughter who said until she flashed it was working fine)
Apples response - bring it into store - pay $200 and we will sort it.
The press have picked up on it now so it will be interesting to see where it goes. Fortunately one reporter had the same problem and published it.
Morale of the story - Apples aren't the only fruit
Sticking with my HTC One M8
Thread closed,
Thread has been closed as this forum is for the m8 devices only. For posts like this I would suggest posting in the XDA off-topic general section.
Many thanks,
Ghost
Hi all!
Last night I was going through web-pages to make myself aware of the differences between the last version of Bluetooth (version 4.0) which was introduced in 2010 and it's successor, version 4.1 which was introduced in end of 2013!!
It brings 3 advantages which you can find in the article too.
Anyways, I ran into this interesting part of the article (link in the end) where it's been told that version jump isn't a hardware related (if you own a version 4.0 phone/tablet and not earlier versions) it's rather a software related jump.
So, I was wondering if anyone can find that kinda software which will do the trick for Note 3 (from Note 4) considering that both run Lollipop now and have same line of processors. :fingers-crossed:
Link-
http://www.trustedreviews.com/opinions/bluetooth-4-1-what-is-it-and-why-should-you-care
Fyki, it's in the "What does Bluetooth 4.1 mean for developers?" section.
Some, not all features of Bluetooth version 4.2 (that's why the title says, Bluetooth 4.1.5) can also be brought via software update to existing 4.0 & 4.1 devices but that'd be asking for too much.. :laugh:
Link-
http://arstechnica.com/gadgets/2014/12/new-bluetooth-4-2-spec-brings-ipv6-better-privacy-and-increased-speed/
Hello do you have any software to update Bluetooth from 4 to 4.1?
Sent from my CP8676_I02 using XDA-Developers mobile app
vinwin06 said:
Hello do you have any software to update Bluetooth from 4 to 4.1?
Sent from my CP8676_I02 using XDA-Developers mobile app
Click to expand...
Click to collapse
No.. :crying:
I've spent the morning researching the same thing. Funny to find someone post the same question to XDA a year and a half earlier
I've also found out that 4.0 can easily be updated to 4.1 and contacted Magnat, the company that makes my Headphone (LZR 588 BT) - currently waiting for their reply. Doubt they will reply at the weekend, but in case they signal a chance to update their headphones in future, I will post this here, as it is an interesting reference case then.
So far, I have not found ANY evidence whatsoever of OEM's updating their BT equipment from 4.0 to 4.1. I doubt they have an interest in offering this service - BT 4.1 is quite the selling point as it introduces better interference filters (LTE and BT interference) which is quite the concern for many. My own research was motivated by this. My headphones partly have interference issues even when my phone is in my pocket, about 1 - to 1.5 meters away and I am out in the wild in direct sight of a cell tower. Or at home with several BT enabled devices and an LTE antenna not far away...
So, my thought was, if 4.1 can help fix this interference problem, it is a good reason to sell the same product again. Make more money. Why upgrade existing equipment then.
Oh and in case anyone here has the Magnat LZR 588 BT - please do contact them too. you can reach out to them via this email: info [@] magnat.de - be polite and ask for a way to update your headphones to 4.1.... maybe creates some awareness.
[EDIT] Apparently, BOSE does update their headphones, and the FAQ items ("Why do I need to update my headset?") specifically mentions compatibility updates for BT so it can keep working with newer smartphones, which I understand as a complete BT stack update. So, this kinda proves it should technically be possible and any answer from any company like: "Not possible" is a strategic answer, not a technical one.
Sneakyghost said:
I've spent the morning researching the same thing. Funny to find someone post the same question to XDA a year and a half earlier
I've also found out that 4.0 can easily be updated to 4.1 and contacted Magnat, the company that makes my Headphone (LZR 588 BT) - currently waiting for their reply. Doubt they will reply at the weekend, but in case they signal a chance to update their headphones in future, I will post this here, as it is an interesting reference case then.
So far, I have not found ANY evidence whatsoever of OEM's updating their BT equipment from 4.0 to 4.1. I doubt they have an interest in offering this service - BT 4.1 is quite the selling point as it introduces better interference filters (LTE and BT interference) which is quite the concern for many. My own research was motivated by this. My headphones partly have interference issues even when my phone is in my pocket, about 1 - to 1.5 meters away and I am out in the wild in direct sight of a cell tower. Or at home with several BT enabled devices and an LTE antenna not far away...
So, my thought was, if 4.1 can help fix this interference problem, it is a good reason to sell the same product again. Make more money. Why upgrade existing equipment then.
Oh and in case anyone here has the Magnat LZR 588 BT - please do contact them too. you can reach out to them via this email: info [@] magnat.de - be polite and ask for a way to update your headphones to 4.1.... maybe creates some awareness.
[EDIT] Apparently, BOSE does update their headphones, and the FAQ items ("Why do I need to update my headset?") specifically mentions compatibility updates for BT so it can keep working with newer smartphones, which I understand as a complete BT stack update. So, this kinda proves it should technically be possible and any answer from any company like: "Not possible" is a strategic answer, not a technical one.
Click to expand...
Click to collapse
Very much the case with My Plantronics Voyager Edge.
:laugh:
I too-contacted the customer care regarding the same issue & they said, they've forwarded the issue to the related department. I don't know what they're gonna do with the report/request forwarded to them..
I wonder if flashing a rom based on a newer device's rom might also upgrade the phone's Bluetooth version..
Right now I'm using N7 rom for Note3 by Kill-Switch..
TheTAMAS said:
I wonder if flashing a rom based on a newer device's rom might also upgrade the phone's Bluetooth version..
Right now I'm using N7 rom for Note3 by Kill-Switch..
Click to expand...
Click to collapse
I found articles discussing the Iphone 6 and 6+ having received an update from BT 4.0 to BT 4.2 (!!) by an iOS update. However, there were no details as to whether this was realized in iOS or in the firmware (radio firmware) part.
I strongly suspect that the update came with the iOS update but was done in the radio firmware, so NOT part of the ROM (iPhones don't differ that much from Android).
So, I would (speculatively) answer that you will NEVER get an updated BT stack by just flashing a newer ROM. It will most definitely be an updated radio firmware and (probably) updated files in the ROM going along the (main) changes in the radio, if there ever will be any such update for any smartphone besides the iPhone 6...
Apart from the iPhone and the Bose headsets, I have found virtually NO example of a BT upgrade. The industry mainly seems to pretend its not possible and with your Plantronics device, well, my guess is, "forwarding to a relevant department" eventually translates to "f*ck off and don't come back" like it usually does.
Sneakyghost said:
I found articles discussing the Iphone 6 and 6+ having received an update from BT 4.0 to BT 4.2 (!!) by an iOS update. However, there were no details as to whether this was realized in iOS or in the firmware (radio firmware) part.
I strongly suspect that the update came with the iOS update but was done in the radio firmware, so NOT part of the ROM (iPhones don't differ that much from Android).
So, I would (speculatively) answer that you will NEVER get an updated BT stack by just flashing a newer ROM. It will most definitely be an updated radio firmware and (probably) updated files in the ROM going along the (main) changes in the radio, if there ever will be any such update for any smartphone besides the iPhone 6...
Apart from the iPhone and the Bose headsets, I have found virtually NO example of a BT upgrade. The industry mainly seems to pretend its not possible and with your Plantronics device, well, my guess is, "forwarding to a relevant department" eventually translates to "f*ck off and don't come back" like it usually does.
Click to expand...
Click to collapse
Apple updating 4 year old devices tells that it gives a lot more damn to its costumers than other companies we've mentioned.. In that regard, Apple is better than Google/Samsung
Bose? I've AE2W from them.. Did they update it?
Plantronics.. :laugh:
Sneakyghost said:
I've spent the morning researching the same thing. Funny to find someone post the same question to XDA a year and a half earlier
I've also found out that 4.0 can easily be updated to 4.1 and contacted Magnat, the company that makes my Headphone (LZR 588 BT) - currently waiting for their reply. Doubt they will reply at the weekend, but in case they signal a chance to update their headphones in future, I will post this here, as it is an interesting reference case then.
So far, I have not found ANY evidence whatsoever of OEM's updating their BT equipment from 4.0 to 4.1. I doubt they have an interest in offering this service - BT 4.1 is quite the selling point as it introduces better interference filters (LTE and BT interference) which is quite the concern for many. My own research was motivated by this. My headphones partly have interference issues even when my phone is in my pocket, about 1 - to 1.5 meters away and I am out in the wild in direct sight of a cell tower. Or at home with several BT enabled devices and an LTE antenna not far away...
So, my thought was, if 4.1 can help fix this interference problem, it is a good reason to sell the same product again. Make more money. Why upgrade existing equipment then.
Oh and in case anyone here has the Magnat LZR 588 BT - please do contact them too. you can reach out to them via this email: info [@] magnat.de - be polite and ask for a way to update your headphones to 4.1.... maybe creates some awareness.
[EDIT] Apparently, BOSE does update their headphones, and the FAQ items ("Why do I need to update my headset?") specifically mentions compatibility updates for BT so it can keep working with newer smartphones, which I understand as a complete BT stack update. So, this kinda proves it should technically be possible and any answer from any company like: "Not possible" is a strategic answer, not a technical one.
Click to expand...
Click to collapse
Thing about oem updating old devices is that, they don't make as much money as they do selling you a new device with the update included.
king3opobn said:
Thing about oem updating old devices is that, they don't make as much money as they do selling you a new device with the update included.
Click to expand...
Click to collapse
Yes, I agree.
but that also might mean-losing a customer to a company which does otherwise..
Just saying.. :laugh:
As there are VERRRRRRRRRRY few who do otherwise.
Magnat have replied. No BT upgrade for customers.
No explainer, no apology. Very dry, factual answer. Not, what I'd like to be treated as a customer.
Good luck buddy.
I've been waiting years for someone to figure out how to add the Bluetooth APT-X capability to ROM's without any luck.
See my signature below for a link to the thread which has stumped developers for far too long.
Will my SoundPEATS Q12 work in My HTC Desire 620g
TheTAMAS said:
Yes, I agree.
but that also might mean-losing a customer to a company which does otherwise..
Just saying.. :laugh:
As there are VERRRRRRRRRRY few who do otherwise.
Click to expand...
Click to collapse
I'm Having HTC Desire 620g which has Bluetooth 4.0 and recently I've ordered for SoundPEATS Q12 which is Bluetooth 4.1.
and my doubt is.. Will my SoundPEATS Q12 work in My HTC Desire 620g??
Hemnath Deivamani said:
I'm Having HTC Desire 620g which has Bluetooth 4.0 and recently I've ordered for SoundPEATS Q12 which is Bluetooth 4.1.
and my doubt is.. Will my SoundPEATS Q12 work in My HTC Desire 620g??
Click to expand...
Click to collapse
It will..
I'm returning my OP3T due to bluetooth issues with multiple devices while streaming music, movies, etc. I've never had these same issues with my other phones (various Nexuses) or my tablets (Nexus 7, iPad Mini 4).
My RMA request from OnePlus was processed as I'm still within the 15-day guarantee window, but they had the audacity to include this in the message they sent me:
We apologize for the inconvenience that this has caused you.Before we process your RMA request, we would like to inform you that our wifi and bluetooth are using one antenna only so if you want your WiFi and Bluetooth to function accordingly, please use them one at a time.
Click to expand...
Click to collapse
What on earth?! Are they saying this is a design flaw?
There is no issue with using them at the same time at all. Maybe your device is faulty or, more probably, your bt hw is acting wrong. Never had any problem and I'm costantly with both in use.
I mean, I guess that makes sense, and I asked them about it in the RMA ticket, but it's also bizarre to be explicitly told not to use the features simultaneously by one of their support staff.
In my case both Bluetooth and WiFi work simultaneously exactly the way they should. What that OP employee said must be some serious bull****.
Very strange. I am also using both of them together without any issues
That is just a crazy thing for them to tell you. I think the vast majority of us use/keep on WiFi when at home, and then use our phones simultaneously with any number of BT devices: speakers, headphones, fitness trackers, etc. etc. etc. It's really the whole point of Bluetooth to be able to use these peripherals along with streamed music, videos; and not have to toggle BT and WiFi off and on all the time.
I read your other thread, and it doesn't seem to be a widespread problem; at least from responses so far. My thinking, is that you do have a defective phone. I use my 3T constantly with 4 different BT devices (car head unit, headphones, phone earpiece, speaker) and always have WiFi on, and it works almost flawlessly.
redpoint73 said:
That is just a crazy thing for them to tell you.
Click to expand...
Click to collapse
My thoughts exactly! I mean, OK, share the antenna or whatever, but have firmware that divides the time up so WiFi and BT aren't shouting at the same time. Even if they had separate antennae they'd still be close together and would cause interference, so the time-division would be important.
I was expecting "gee that's weird, let's get your phone fixed ASAP!" not "yer doing it wrong".
evilspoons said:
I'm returning my OP3T due to bluetooth issues with multiple devices while streaming music, movies, etc. I've never had these same issues with my other phones (various Nexuses) or my tablets (Nexus 7, iPad Mini 4).
My RMA request from OnePlus was processed as I'm still within the 15-day guarantee window, but they had the audacity to include this in the message they sent me:
What on earth?! Are they saying this is a design flaw?
Click to expand...
Click to collapse
Dude what exactly are you trying to inform us? Your problem is our problem also? Im not abusing my device with too many peripherals connected at tye same time.
ebautista said:
Dude what exactly are you trying to inform us? Your problem is our problem also? Im not abusing my device with too many peripherals connected at tye same time.
Click to expand...
Click to collapse
No, I'm literally saying that a OnePlus employee told me not to use Bluetooth and WiFi at the same time and that's why I was having problems with interference/disconnection (in spite of only connecting to one device, not doing anything too crazy, etc etc). They literally told me to "use them one at a time" (WiFi or Bluetooth) when using a 3T.
ebautista said:
Im not abusing my device with too many peripherals connected at tye same time.
Click to expand...
Click to collapse
Base on this other thread, the OP doesn't seem to have multiple peripherals connected at the same time: https://forum.xda-developers.com/oneplus-3t/help/crazy-useless-bluetooth-device-t3582925
He mentions 3 peripherals (car head unit, speaker dock, headphones). All those are media (audio) peripherals, so in use one at a time. Nothing here seems unreasonable. His point by mentioning "multiple devices" in the top post, is to point out the same issue occurs on each (so probably a matter of one peripheral not playing well).
Probably a cheap BT peripheral.
They have to fix it if its a hardware issue. They simply must.
@redpoint73 good to see you enjoying the OP3T. What did you do with the your N6P?
OP, never had issues with wifi/bt on. Good luck on getting your issue resolved.
Sent from my ONEPLUS A3000 using Tapatalk
Yeah. I use them together and don't have any issues.
Sent from my OnePlus 3T using XDA Labs
evilspoons said:
No, I'm literally saying that a OnePlus employee told me not to use Bluetooth and WiFi at the same time and that's why I was having problems with interference/disconnection (in spite of only connecting to one device, not doing anything too crazy, etc etc). They literally told me to "use them one at a time" (WiFi or Bluetooth) when using a 3T.
Click to expand...
Click to collapse
They meaning an employee told you. Not sure what its like in canada but here in the uk if you shop at pc world or in any of the phone supplier high street shops, you are better off asking them what side of your bread is best for to spread on, let alone any tech questions. They will always answer with the bottom side.
veroby said:
They meaning an employee told you.
Click to expand...
Click to collapse
It says right in the top post, "they" means OnePlus. Only use Bluetooth or WiFi one at a time, is what the message OnePlus sent to the OP stated, when he put in his RMA (service) request.
---------- Post added at 09:47 AM ---------- Previous post was at 09:37 AM ----------
Jxcorex29 said:
@redpoint73 good to see you enjoying the OP3T. What did you do with the your N6P?
Click to expand...
Click to collapse
Hey buddy! I actually know you from even before the 6P days (never owned one), but rather the HTC M8 forum section!
The M8 is still kicking. I use it as a WiFi-only device at home for my kids to watch Netflix, Youtube, and play their games.
I actually just upgraded from the M8 in February. That was a great phone; hard to let go of, as there was really nothing wrong with it (which is why it took me so long to upgrade). But I was finally ready for something faster, and with a better camera (as I take a lot of snapshots of the kids). And the nicer screen, and added security of the fingerprint reader on the OP3T is nice to have, also.
I knew that. I was just stating that these companies sometimes hire people whom know jack about what they're giving advice about. It's like asking an Irishman where the tax department is. He only knows we're the closest pub which sells Guinness.
matrixino said:
Probably a cheap BT peripheral.
Click to expand...
Click to collapse
Ehhhhh no, I think by process of elimination (sheer quantity) we can say it isn't, unless you mean the chip in the phone.
I have now tested:
- the TomTom factory navigation system in a 2013 Mazda 3 GT
- a Pioneer X930BT head unit
- a Monoprice #15274 wireless headphone set
- a weirdo Monoprice speaker that, admittedly, probably has exactly the same electronics as the headphones (makes the same noises, has the same number of buttons)
- a harman/kardon speaker dock
- a Microsoft Bluetooth LE mouse (Mobile Mouse 3600)
- an old Apple full-size Bluetooth keyboard, not LE (BT 3.0?)
- two FitBit Alta BT LE fitness trackers
Every single device was paired one-at-a-time, tested in airplane mode (obviously switching BT back on after), where they worked fine, then switching WiFi back on and streaming a video and trying to continue to use the device where they all eventually crapped the bed (random disconnects).
Every single one of these devices (except where BT LE is not available) works/worked fine on:
- Nexus 4 (battery is hosed)
- Nexus 5 (borrowed)
- Nexus 5X (wife's)
- Nexus 6P (dead now...)
- iPad Mini 4
- my Surface Pro 3
- Nexus 7 Wifi only
So by process of elimination, it's probably the OnePlus 3T. That's fine! I don't have anything personal against it. I was just absolutely baffled by how OnePlus (two different people now!) told me not to use WiFi and BT simultaneously, instead of like, "hey your phone is probably busted, let us fix it!"
veroby said:
I knew that. I was just stating that these companies sometimes hire people whom know jack about what they're giving advice about.
Click to expand...
Click to collapse
It may be what you meant, but it's not what you typed. You said "employees" (not specifying employed by whom) and started talking about PC/phone shops. So it made it sound like you thought the OP was quoting an employee from a (3rd party) phone retail shop.
In any case, the quality (or lack thereof) of the OnePlus customer/tech support staff (and their response message) is the whole point of the original post.
redpoint73 said:
It may be what you meant, but it's not what you typed. You said "employees" (not specifying employed by whom) and started talking about PC/phone shops. So it made it sound like you thought the OP was quoting an employee from a (3rd party) phone retail shop.
In any case, the quality (or lack thereof) of the OnePlus customer/tech support staff (and their response message) is the whole point of the original post.
Click to expand...
Click to collapse
Ok, I'll try not to be funny next time.
I was pretty hyped every since this device got announced. Saving up my money and arranging for shipping beforehand so I could snatch it ASAP but actually no, I won't be getting this device at all.
I'll tell you the experience I went through when I tried asking their support if they'll release 16gb version of the device so I don't end up regretting jumping the gun on the 12gb one.
Whole experience was dodgy af from support not being able to speaking proper English at all to constantly being asked for personal data that I'd later realise wasn't being user to better answer my questions at all.
For example I asked if there's a trade in program and they reply asking what device I'm using. I take that as OK there is but maybe not every device is elegible so I reply with my current device only to be then told that there's no program at all??? ( Why did they ask what device I'm using then idk and they haven't bothered answering when I questioned them... )
I was also asked where I currently live when I asked if there's a 16gb version on the way and what it would cost. That was before I asked for trade in program, so I thought they might be asking in order to tell me the price for my region but no. Once again, they have no idea if 16gb version is in production and they just inquired for my info again for no reason.
Mind you, the English is completely broken and the reply turnaround is few days to a week per response at best, so I really didn't feel like dragging the conversation around asking why they want to know all of that beforehand.
After all of that I don't feel like I can trust a company like this not to be looking into my personal data during my use of the device. Paying 700$ or maybe upwards of 800$ if 16gb version ever gets released is way too much for not having an ease of mind of what might be going on in the background.
I understand that their reasoning for where I live might be justified but never in the conversation did they inform me ahead of time on what the purpose is for all the data collection is. They haven't answered why they want to know what device I'm using if there's no program in the first place so I'll assume that previous reasoning was also an excuse thought up to justify their inquiry.
I'm pretty bummed to see that as a company they haven't changed much from their early days. They might have improved the OS, introduced better hardware and all but the core of the company is still both shady af and completely non organised.
This all plays a major factor in why I won't be getting this device, just thought I'd let others know too if they are thinking of going for it.
Picture is below, you will have to read from the bottom to the top to follow the conversation.
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
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I wish I could give you a hundred likes for this.
As a matter of fact, I was equally thinking along the same lines as your response when I was reading his post.
To OP: I think it's time for you to do a little research on your own first rather than immediately looking for ways to point a finger.
Just my 2 cents
I gotta agree with Patrick, but at the same time I got hosed by Nubia with my RM5G and had a completely different yet still terrible experience. My phone arrived uncalibrated, I talked with Nubia Admin's and they agreed my phone was not calibrated correctly because the camera will switch from 16mp to 64mp, but the image quality is exactly the same, so the camera app is showing it's 64mp, but it can't produce it because it was never calibrated before it left the factory. Which means there's a whole batch of RM5G's out there that don't actually take 64mp photo's. I contacted Nubia countless times, they only actually responded twice, the first time they were really nice, apologized for the phone not working and gladly offered to take it back for an exchange. and after giving them all of my info, just like stated above where they're data hungry. They ghosted me. I tried again about a month later because the finger print sensor also stopped working and again, same process, ,they were nice, offered to take it back and exchange for a new unit, gave them all of my info again for the return label, and just like clock work, ghosted me.. fast forward 8 MONTHS LATER, I got an email (this was only a few weeks ago now) where they actually followed up asking if I still needed a return request for my phone. I said yes, they then asked for all of my info.. again.. even though it was literally in the previous email they responded to.. but sure, play by their game, gave it all again.. and ghosted.. it's been a few weeks now, probably going on about a month actually and I still haven't heard back from them lol.
To put it simply, they do not care about customers, Nubia is about making money, they just want their product in your hand, once it is, peace, later, seeya, goodbye.
So I gave up on them. I have all of it documented, made a few youtube videos, people hated me for bad mouthing Nubia but in all reality they're a terrible company. The RM5G is actually a deadly phone now that everything is fixed, but you gotta remember this is a phone that on launch showed up to my door unable to make a phone call because the software was so broken the microphone would turn off if you made a call, it only worked on speaker phone lol. It couldn't send MMS messages, and mine specifically doesn't even have a calibrated 64mp camera. It's complete junk. It looks cool, ,the idea is there, the platform is there, the software is trash, and the company should probably be stripped of rights to sell uncompleted products.
It was as later confirmed that the launch software was Beta because they didn't have it done for their launch day, so like I said earlier, clearly shows that rather than delaying launch to fix bugs, they cared more about getting their phones in our hands rather than actually having a good product.
I mean, it's great now, basically everything is fixed but the soiled taste in my mouth from this company makes this phone look good on my desk, I don't daily it, and if anyone asks about it I tell them it was almost cool but the company ruined it and I don't recommend people buy them because of Nubia's practices.
Kinda like what they did here with the 5S lol, lets just change the logo on the glass.. add a little piece of metal to the centre.. .boom, new phone, new software that actually works.. no we won't fix the 5G yet.. we'll make a new phone for $10 more instead of fixing the actually identical phone already in the wild that's riddled with issues.
Nubia cares more about making money, than they do making a good product. It's been working for them this long, why would they change? Sure it's shady but it's business, it sucks but that's the world we live in, if we don't like it, then we just won't buy their products again. I'm one of those. I still play with the 5G from time to time but I wouldn't daily this thing if my life depended on it.. Which not as life threatening as suggested, but I soft bricked my S20 ultra while playing around with One UI 3.0 flashes, and instead of putting my SIM into the RM5G, I just decided it was better to go without a phone for 3 days until I fixed my S20 Ultra than it was to deal with the bugs and headaches that follow with the RM5G.
Which is why I'm back, 8.11 came out and it's suppose to be good so I'm giving it another shot, maybe I could use it as an Android game console to toss in my bag or something if it's stable enough.
Anyway, kind of went off on a rant there. Nubia is trash, the phones are cool, but if you buy one, just pretend you're buying something without warranty, no customer support, and you're entirely on your own once you get it. You buy these phones AS-IS because Nubia doesn't give an F about you after the sale is completed lol
bencozzy said:
This is the redmagic 5s forum I think you posted on the wrong place.
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It's still the same phone, they both even officially use the same firmware now. 5G and 5S are the same phone, they just have a different piece of glass on the back.
However, I was just responding in coordinate to the OP having a bad experience with the company Nubia, as I also had a bad experience with the company, it's still relevant as the device doesn't matter when we're addressing the customer support we received.
Guys I need some help. If I am posting in the wrong place I apologize and please redirect me. My less than a month old 5S pulse (Christmas present we got both his and hers) literally just died while I was scrolling through my WeChat! I really loved the phone though up to that point. No the phone was not abused....I baby it! It had more than 90% charge at the time, was not running any apps so no stress, laying on the table beside me so not in my pocket or being charged. Literally just watching a photo on the screen and it suddenly dimmed black and died. No sign, no drama. Power button and volume buttons dont do anything....any ideas as to what to do are welcome :-(
I don't see a support thread for 5S here ...only 5G hence my above post
Phew thank God I saw this thread. Was really interested in the redmagic 6 pro, at £600 but stories like these freak me right out, I guess I'll be staying away.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
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Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
adwinp said:
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
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- Nit picking, in terms of what device to buy, its a personal call. if you prefer to side with another that is totally OK and is not my problem.
- For seeing the best in people, you've not read my posts on Nubia support and their lack of actual support I've written a few times here on XDA.
in a basic manner, if the phone turns on, and the basic features advertised and (mentioned in the small print) is working as described, all other features and options are of a personal preference.
Features like - what do you mean I can't enable and disable the fan from the dropdown notification menu? or why is NFC not a togglable tile in the drop down menu either? ( both options have been added by custom app developer on our Telegram group) but Nubia have stated it was not intended and wont be added. (but they added those options in the 6 series devices {oh did they now?}) - strange how those that have already paid them money have been left behind on features that would be very easy to add) ( the code is freely available on github)
- Global service to sell devices. support its a toss up based on warranty ownership. (its why they only support devices that are bought directly from them) all stock is shipped from Hong Kong. its a Chinese business selling stuff from china. they use a translation app / program to communicate with most customers. there is a few people like Jerry here, that have decent enough command of the english language, but still fails to understand some things. their staff are all ... ALL Chinese. English is not the only Language in the world so they have to adapt to all other languages too. (redmagic Phones are actually sold more in the Indian / Arab regions of the world outside of the Asian / Chinese markets. so English customer services is actually a few steps below any kind of priority before their other more paying customer regions. which covers their response time. I usually get a 3-5 day time line. (maybe I'm more polite about my messages to redmagic.gg ?? ) maybeI dont know.
- My last message to them was about the current bug-list for the 8.59/7.60 roms all I got was. thanks we will forward to the department responsible. .. some 5 or so weeks ago. Go team red for that awesomely fast R&D department - Not.
- GPL source codes. ? what GPL source? were does it say they need to provide adequate sources? does this mean Nubia as well as almost every other OEM have broken the law?? OMgosh we need to bring all the peoples to court.
almost all OEM release old broken non up to date sources. even Nubia, Sony, Samsung, Xiaomi, IQOO, POCO phone, Mediatek, Qualcomm, Etc you will always find a few devcies that quite literally have no source at all published anywhere, and then you'll find sources that are so broken, with base drivers and other stuff that even making hardly boots on the required hardware. needin additional work to get booting, then bug fixed to get stable. nothing like the stock kernels that the oems release with up to date roms. for Nubia for example - the current A11 kernel they released is a almost direct copy of the base Android 11 kernel. just without some needed things to actually compile and boot. (even the triggers) you gotta make those yourself. - kernel source is provided as required by law. take Nubia to court if you need any more sources I'm sure google will help with that eventually in about 40 years.
fingerprint sensor being corrupted when unlocking bootloader is not a bug. Its actually a feature added to the device by Qualcomm. According to Jerry it was done on purpose and is not a bug.
Shipping and processing, sometimes can literally be out of their hands. with covid now some companies are required by law to close for 2 weeks. at their own loss, instead of advertising that their shipping processing center was closed or limited, its possible it was on hold for 2 weeks due to something they couldn't deal with.
but as customer processes like these are common, writing to them to find out what's going on with a 3 days delay before writing once again with the order number and a request for a refund usually gets them to contact you pretty fast.
client satisfaction at point of sale is all that matters. once they have your money, you don't get it back.
to be honest though. Jerry has, every time I've put someone in his direction for a genuine warranty service he has been on point and helped everyone he could. his estimates are rubbish though and he should stop telling people update will be out on X day because it nearly never true and never his fault (his fault he got the date wrong, but not his fault its delayed)
he's not in charge of software development but he can give suggestions and push requests that are demanded ALOT.
So if 3 people (in my current experience here on XDA and the some 700+ people on the telegram group) there is 3 people I have personally seen report the hz refresh rate issue on youtube and instagram and other common apps like this on the new Android 11. so unless there is a big. like a few thousand people getting in Nubia's faces about this on their twitter, facebook, and other social media sites and talking about the lack of support for updates etc like myself and few other members did back in January this year to get Android 11 for the global customers Nubia will sweep most of these things under the rug until its a big pile of crap they need to clean by dealing with it.
thats the only option for companies that don't respond or help. hurt their marketing image and they'll jump to help you.
privately request, or even publicly post here on XDA where most Chinese people wouldn't even know what this site is at a first glance and you're not getting the message to the right people.
contact support. when that does not work, go social and go big. its the only way to get the message through.