[Q] How many Crashes/Hangs per day (Avg Est.) - Nexus 10 Q&A, Help & Troubleshooting

I'm having many many days with this tablet that are frustrating.... Today for instance, I have had 2 re-boots and 3 hangs!!! My Xoom on a custom JB ROM didn't have these issues....!!!

I can't recall for sure, but I think I had maybe 2 total random reboots, and no app FC's (on stock ROM). I use CM 10.1's nightlies now and haven't had any crashes or hangs.

espionage724 said:
I can't recall for sure, but I think I had maybe 2 total random reboots, and no app FC's (on stock ROM). I use CM 10.1's nightlies now and haven't had any crashes or hangs.
Click to expand...
Click to collapse
is everything functional on cm10?
to the op, I have had the n10 hang while in chrome. when that happens, I have to reboot by holding down the power button until it kills power and reboots. on average probably once a few days. I am not a heavy user though. have tried dolphin browser and it too crashes although can't remember if it will hang the entire device.

Ever since I updated from stock, it runs hot and now getting reboots.
Never had an issues once and ran cool on stock rom.

Mines rebooted maybe 2 or 3 times total. Been using it about 4 hours every day for the past month. Hasn't been anything anywhere near what I'd call an issue. Running stock.

On a good day 1. On a bad day 4.

I turned off location services and stopped using chrome and have only had 1 random reboot in the last 2 weeks. Hopefully google fixes something soon.

None.

If I use chrome, its very likely that mine will crash. Using other browsers makes it less frequent. Hopefully they fix it asap.

I use my tablet for around 2-3 hours on work days and around 6 hours on days off. Today is a day off, and I've already had to force reboot it 3 times... I'm close to asking for a replacement, but I'm also going to try a few things before I do. There is no doubt about it. It should just work and it isn't. But before I send it back I will wipe and start over ( I am not doing any thing special with this device either. Everything is stock)
Most of the system hang's I get are almost always in Chrome. Sometimes Facebook or Twitter, and then when I have to force the reboot (pwr + vol up + vol down) it almost always reboots into installing a new app update... Which makes me wonder if that is the issue. I have disabled auto updating of apps, and have already had the same issue so I'm not convinced it was that after all.
So I guess I can either assume that my hardware is good and this is a software issue which I can wait for Google/Samsung to address or cut my losses and try and get a replacement device before X-mas... Right now the poll shows that more people are having a good experience than bad....
Thanks for the responses guys/gals..

Several a day with location services off.

It may hang up about 1 time per day. happened when portrate, almost.

I had a few at first i think it was due to the chrome browser on 4.2.1 but did a FDR and seems to be smooth now..
Also used the toolkit to root and works like a charm now

Haven't had any in CM10.1 but I had 1-2 a day with stock

Same here running aokp with ktoonz kernel. It's been more than a week without freeze/reboots. I don't game either tho & do use Ocean.
Sent from my Nexus 7 using Tapatalk 2

Depends on use. With heavy use every 3-4 hours? Its only rebooted once overnight. Mine seems more prone to do it while installing apps if I try to do something else while installing....although it will just as readily hang browsing with chrome. I was thinking of RMA but read some horror stories on that
Oh yea, Stock
Sent from my Nexus 4 using Tapatalk 2

dalingrin said:
Haven't had any in CM10.1 but I had 1-2 a day with stock
Click to expand...
Click to collapse
This. CM10.1 FTW. :good:

I was getting somewhere around 1-3 per day on stock. I've given up waiting for Google to fix it, so am now on cyanogenmod nightlies, and have not had one single freeze or reboot since. This tablet is now perfect.

Oops just had one more
Sent from my Nexus 10 using Tapatalk HD

My experience is virtually the same as Pihrana. I am under the impression that the hangs and reboots are a software problem that is likely caused by my particular usage patterns or an app or setting (I have location settings disabled and it still hangs). Either way I have decided not to exchange it, as the problem will very likely be addressed in a future patch, and I might end up with a device with hardware problems (light bleed, etc) in addition to the existing software issues.

Related

phone randomly reboot / force close

I picked my Nexus S up this am as the store opened at 9am. I powered it on and away it went it had all of my apps dl in minutes.I had to go into work so I just let it charge on my car charger. Got to work and went to start Cardio trainer ( which is an app I use daily for about 3-5 hours per day) it immediately force closed. Force closes each time I try and use it. So i sent message to dev. The next thing I know I get a message saying that Beautiful Widgets geolocation is getting false reading from the GPS and it force closes. The GPS has been spotty. When first initiated it took over 10 minutes to get a lock. Turned it off and tried again and it took 7 minutes. The third time it was about 15 seconds and since then it alternates back and forth from almost instant to minutes again. What concerns me is that the accuracy just bounces back and forth from 32.6 ft to 16.3 ft and anywhere in between and really never stabilizes. This may be normal for this type GPS systems(I don't know) Also I have the old market and cannot find a link for the new market.Wasn't Gingerbread suppose to come with the new market? So far I am impressed with the smoothness of the system but not with the GPS. Also the lInpack scores are lower than on the Vibrant. Appears to be very solid. Anyone else have any of these problems?
tenbeau said:
I picked my Nexus S up this am as the store opened at 9am. I powered it on and away it went it had all of my apps dl in minutes.I had to go into work so I just let it charge on my car charger. Got to work and went to start Cardio trainer ( which is an app I use daily for about 3-5 hours per day) it immediately force closed. Force closes each time I try and use it. So i sent message to dev. The next thing I know I get a message saying that Beautiful Widgets geolocation is getting false reading from the GPS and it force closes. The GPS has been spotty. When first initiated it took over 10 minutes to get a lock. Turned it off and tried again and it took 7 minutes. The third time it was about 15 seconds and since then it alternates back and forth from almost instant to minutes again. What concerns me is that the accuracy just bounces back and forth from 32.6 ft to 16.3 ft and anywhere in between and really never stabilizes. This may be normal for this type GPS systems(I don't know) Also I have the old market and cannot find a link for the new market.Wasn't Gingerbread suppose to come with the new market? So far I am impressed with the smoothness of the system but not with the GPS. Also the lInpack scores are lower than on the Vibrant. Appears to be very solid. Anyone else have any of these problems?
Click to expand...
Click to collapse
It sounds like a GPS problem with your device, Just get it swapped mate
JD
I've only had FCs using the new google maps so far.
Random FC for me in maps, market and gallery :-/
ive yet to experience a FC
Cardio trainer is not working for me either, I am wondering if the dev's need to update it for 2.3, I also can't get vlingo to work.
JupiterDroid said:
It sounds like a GPS problem with your device, Just get it swapped mate
JD
Click to expand...
Click to collapse
I don't think it's a gps thing, I can't even get into cardio without it FC, my GPS locks without a problem.
phone randomly goes to boot animation screen
Ok, so it appears something is wrong with my phone. Every once in a while, i'll look down on my phone or in the middle of doing something, and it will go to the boot animation screen. Most of the time, the boot animation screen is dimmer than on normal start up. It will eventually go back to the ui, which I will then have to restart my phone because it won't connect to wifi or 3g.
Anyone else had this problem? Think it's worthy of getting a replacement from bestbuy or a glitch that should be fixed with an ota?
I haven't seen anything like this yet, though I suppose I don't keep my eye on my phone constantly, so I suppose it could have happened while I wasn't looking. No WiFi or 3G problems, either.
Sounds like you've got a serious issue there if you're seeing it a lot, though. I would get it replaced. Unless you're running a third-party ROM or some other non-stock mod, in which case dump it first and see if the problem is being caused by that.
Yea I had this happen twice. At gym was changing a track with Bluetooth headphones and went to dimmer bootscreen had to pull battery. And another time I had to reapply all my Widgets on my homescreen. I'm on CM7 rom
Sent from my Nexus S using XDA App
Are you using a custom ROM/kernel/SetCPU? Those problems sound like the ones the D1 has when it's clocked past a stable speed.
Sent from my Nexus S using XDA App
rocketragz said:
Ok, so it appears something is wrong with my phone. Every once in a while, i'll look down on my phone or in the middle of doing something, and it will go to the boot animation screen. Most of the time, the boot animation screen is dimmer than on normal start up. It will eventually go back to the ui, which I will then have to restart my phone because it won't connect to wifi or 3g.
Anyone else had this problem? Think it's worthy of getting a replacement from bestbuy or a glitch that should be fixed with an ota?
Click to expand...
Click to collapse
I'd look at the software you've added since the phone was purchased as the first primary suspect. Weird widgets, background services, live wallpapers, background syncing app, something like that...
You'd want to wipe/reset the phone before a return anyways, so why not do a factory wipe/reset from the settings/privacy menu, then start off with a fresh phone (software wise)? Be conservative in what apps you install at first, and check for stability; then slowly add back the stuff you'd have one by one and see which app from the Market causes the glitch.
I think that's a bit more fair to Samsung, Best Buy, and whoever ends up with the device as a refurb, than returning what is probably not bad hardware to the store.
demo23019 said:
Yea I had this happen twice. At gym was changing a track with Bluetooth headphones and went to dimmer bootscreen had to pull battery. And another time I had to reapply all my Widgets on my homescreen. I'm on CM7 rom
Click to expand...
Click to collapse
Hmmm...and you don't think the fact that you're using ALPHA level firmware that is known to have some bugs in it, might be your problem?
I'd expect that kind of thing with CM as long as it's alpha, and even beta. I wouldn't be surprised with it even on the RC versions. It's experimental until Team Douche releases an actual ready-for-prime-time version.
Are you using a custom ROM/kernel/SetCPU?
Click to expand...
Click to collapse
Nope, I'm not even rooted. I am however running ADW ex launcher. As far as widgets, the only widget i have running is the weather/news that came stock on the phone. As far as apps, I really don't have anything crazy downloaded or running.
rocketragz said:
Nope, I'm not even rooted. I am however running ADW ex launcher. As far as widgets, the only widget i have running is the weather/news that came stock on the phone. As far as apps, I really don't have anything crazy downloaded or running.
Click to expand...
Click to collapse
I've been running ADW.Launcher without problems up to now. I just upgraded to ADWLauncher EX last night; I'll post here again if I start seeing this issue.
this is similar to the other topic.
Random Reboots, we call it on the SGS (samsung galaxy s) side
hoping for the best, it is not the same deadly problem we found on some of the 16GB SGS phones, that eventually lead to the corruption / destruction of the internal SD
but those were the signs.
so i'm really hoping that is not the same problem, else i'll really be pissed with Samsung to produce yet another crappy phone with cheap internal parts.
it should not be, as i saw pictures of the innards of the SNS (samsung nexus s) and it was clearly showing SandDisk for the 16GB internal SD
Random Reboots
A couple of times I've had the Nexus S reboot, once when I was in the middle of a call and once again as I was messing around with the settings.
I'm running 2.3.1, th latest build GRH78, does anyone have an idea as to why the random reboots are occurring?
Thanks in advance for your help
Sent from my Nexus S using XDA App
Let's please keep it friendly and on topic here. Thank you
reception bar is stable but on active call it gets disconnected and i have to turn the phone off and on right away thia happens pretty often. I called samsung and they have no solution but to tell to go get it exchanged. This is already a second device.
Sent from my Nexus S using XDA App
Same thing happens to me.. now 4 times its happened to me
Sent from my Nexus S using XDA App

{Q} I am starting to think its my girl

Hey guys Im a EVo user and my girl has an Epic.
Now the next statement is with either running stock or a custom rom
Her phones slows way down and reboot its required, wifi is odd sometimes a reboot to connect, and today her battery became rather hot over 100 F.
Is there anything I can try out on her phone?
Sounds like a specific phone harware issue, i dont get overheats or slow downs, no matter how many apps are running at the same time and even if i charge and use mobile ap all the time, still no overheats here.
Ive Done this on both stock and custom roms and no overheats or slow down..
darn, thankyou for a reply, guess I'll update her ROM and start her off fresh
I don't get slow downs either. I leave my wifi on all day and don't have issues connecting. I only overheated once. Shortly after I got my phone I was downloading stuff left and right, playing graphics heavy games like radio ball, and trying to charge my nearly dead battery all at the same time. When I got the overheat message I figured it was a sign that I needed to turn the phone off and walk away for a little while.
Either the phone has a problem, or your girl does. (which were pretty much your choices to begin with)
Yep no issue at all here usually always on wifi and I'm a heavy user. I get no slow down or anything and I'm on stock rom with bloatware removed.
Sent from my SPH-D700 using XDA App
My phone does slow down after about 2-3 days of uptime. I'm 100% stock, not rooted. Reboot resolves the issues.
After @ 2-3 day uptime the following happens:
1. I've had issues when rotating between home screens where all my widgets & icons disappear, then come back to normal.
2. Also, sometimes my swiping isn't recognized when trying to cycle home screens.
It's difficult to reproduce on demand, thus making my case to Sprint for replacement even more difficult. So I said screw it, just hoping 2.2.1 will resolve the problems whenever its rolled out OTA.
Sent from my SPH-D700 using XDA App
You may be right. I would get a different girlfriend and see if the overheating/rebooting problem continues. If it stops, we know where the problem was. If the problems continue with the new girlfriend, it may be you.

Nexus 7 extremely slow :(

I got my Nexus 7 in the first batch from Gamestop on the day of release. Initially, the performance was very fast, even faster than my Galaxy S2. However, after a couple of weeks now, it has become extremely slow. It is still stock, havent even rooted it. It is a 16gb model, and has close to 10gb free. I have tried clearing cache, closing all running applications, restarting but nothing really has worked.
The problem is almost every app is very slow. I get a notification of an email, i click on it and then stare at the white email screen for almost 10 sec before it opens up (the regular email app). It almost feels like a different device now than what i bought few weeks back. Other applications that run equally slow - Google Reader, Chrome, WSJ (this is perhaps the worst), Fluent News Reader. I am not much into games so havent tried a lot of them.Oh, and it is no match now to my Galaxy S2 Skyrocket or even HP Touchpad Cm9 that i got rid of last week.
I don't want to exchange it as it does not suffer from all the other problems being reported here (and am afraid that the new one might exhibit those). Please help.
Just a guess, but you most likely loaded something on it that is doing that. Check what you have installed on it, perhaps uninstalling some of the larger things to see if you can figure out what is holding it up.
Stock Nexus 7 Image
If cleaning the device does not work, you can always flash back to the stock image, which can be found on developers.google.com
Be sure to backup your apps and data!
or for the most simple of us...
Setting>Privicy>Factory reset.
That will remove any app that might be causing it.
Be warned tho, i think on this device it wipes the internal storage...
how is your WiFi signal?
seeing how almost every app require internet access, the delay could be it trying to connect.
Actually I thought that too... but my wireless signal is very strong in my small apartment and i have 30mbps line. I checked with speednet app and i am getting 13mpbs down, 4 mpbs up on nexus 7.
I am happy that this seems like my issue only - i will try to remove apps one by one to see if it helps or worst case, i will do a factory reset.
I was wondering if there are any known culprit apps responsible for memory leaks or something.
dilldoe said:
how is your WiFi signal?
seeing how almost every app require internet access, the delay could be it trying to connect.
Click to expand...
Click to collapse
I have noticed how mine has been very sluggish when there are apps upgrading in the background or installing, etc. Maybe turn off auto update for play store?
dbjunction said:
Actually I thought that too... but my wireless signal is very strong in my small apartment and i have 30mbps line. I checked with speednet app and i am getting 13mpbs down, 4 mpbs up on nexus 7.
I am happy that this seems like my issue only - i will try to remove apps one by one to see if it helps or worst case, i will do a factory reset.
I was wondering if there are any known culprit apps responsible for memory leaks or something.
Click to expand...
Click to collapse
If you send me a PM, I'll give you my email address and I can help you narrow it down by using screenshots of your app drawer.
install watchdog task manager lite, it monitors app in the background and tells you which one is causing problems.
have you tried turning off gps (location service) and see if hats the issue?
same thing
dbjunction said:
I got my Nexus 7 in the first batch from Gamestop on the day of release. Initially, the performance was very fast, even faster than my Galaxy S2. However, after a couple of weeks now, it has become extremely slow. It is still stock, havent even rooted it. It is a 16gb model, and has close to 10gb free. I have tried clearing cache, closing all running applications, restarting but nothing really has worked.
The problem is almost every app is very slow. I get a notification of an email, i click on it and then stare at the white email screen for almost 10 sec before it opens up (the regular email app). It almost feels like a different device now than what i bought few weeks back. Other applications that run equally slow - Google Reader, Chrome, WSJ (this is perhaps the worst), Fluent News Reader. I am not much into games so havent tried a lot of them.Oh, and it is no match now to my Galaxy S2 Skyrocket or even HP Touchpad Cm9 that i got rid of last week.
I don't want to exchange it as it does not suffer from all the other problems being reported here (and am afraid that the new one might exhibit those). Please help.
Click to expand...
Click to collapse
Just wanted you to know you aren't alone here...I have been seeing the same exact behavior on mine. I have started to uninstall apps one by one. I must be a bad app or something. If not I'm gonna wipe it and start over. It does feel disconcerting to go from easily the best tablet experience I have ever had to it becoming so sluggish.
i have the same problem, mine did the same thing on stock, ran great for a week or two, then became unbearably slow. so i rooted it and it wiped all data and the problem seemed to be fixed. then another week or two passed and its back to slow. i found out after testing with quadrant it has something to do with the i/o on the device, because the i/o score was abnormally lower than all the devices. putting a custom kernel will help, but still the i/o score is still quite low. i dont want to wipe all data again and if anybody knows a fix it would be greatly appreciated
nexus 7 has Kingston eMMC, it is better then the crummy Prime Hynix eMMC, but is eMMC none the less, not proper NAND flash/SSD
Well you could've had a bad app that is bogging your system down. A factory reset may be the only option so you can start fresh
Sent from my Google Nexus 7 using Tapatalk 2
Check the cache size of your Google Playbook or Magazine apps. It keeps downloading large files (400 mb) and may fill up your storage...causing it to slow down?
Having the same issue after owning it for two days. I really wanted to like this tablet,but between the sluggishness, and other various shortcomings, I'm going to be returning mine.
I deleted WSJ app and it seems to have helped a lot - not as fast as new, but a lot better. One thing which still irritates me is email app which just seems to be too slow...
Sorry to say but mine so fast I can't keep it down it trys to fly away lol
Sent from my Nexus 7 using Tapatalk 2
Same
has anyone been able to figure this out? I'm having the same problems and I've been running watchdog but there been no out of control process is on my device. I have wiped the device and the same thing just keeps happening after a little while it'll get very slow. it happens more often than not when there something in the background downloading are using the internet, but it's definitely not my connection because I've had no problems with any other devices.
Been getting similar behavior recently. cm10 euroskank, trinity 7.
Edit: in logcat, getting stuff like
I/Choreographer(10656): Skipped 30 frames! The application may be doing too much work on its main thread.
W/InputEventReceiver(10656): Attempted to finish an input event but the input event receiver has already been disposed.
I think I may have come across a solution. For me, the slowdowns were always connected to when something was downloading in the background, or when a process was using data, so I went through and turned off syncing on any non-essential Google services and other apps, and it seems to be working much better right now.

Memory leak hasn't been fixed in 4.3

The surfaceflinger seems to have indeed been fixed, but there is still a memory leak in the system, which I now encountered it for the 2nd time. I wanted to make screenshots, but just after I made the 2nd one, the tablet soft rebooted. It didn't freeze, it didn't show any google logo, it went directly to the boot animation and then the tablet booted. This seems to have been fixed it, unlike the previous surface flinger issue where you needed a normal reboot.
Anyway, in the 1st screenshot you can see 44h of uptime, in the 2nd one I took a pic in quick system info which displayed 198mb of free ram, just after I cleared all the processes, but then the tablet immediately soft rebooted and apparently didn't save the screenshot.
Running "ps su" in terminal emulator showed 56 rss, if I typed "su" 1st and then "ps su" there were 2 rows, one with 56 rss and the second with 116 rss, so the surface flinger has apparently been fixed.
Running factory image 4.3, rooted, deodexed, stock kernel. Has anyone experienced this issue on 4.3 so far?
LE: Oh I forgot to attach the first screenshot, sorry. Anyway it's a pic from cpu spy, which displayed 44h of uptime, so it's not that important.
I had just nearly the same phenomen. But my n10 softrebooted when I was starting to examine the process table. I just had found surfaceflinger, so I'm sure it was not that process, but sadly I hadn't found the mem-eater, when the colored X appeared.
I had done a dirty flash from aokp-pub, so I am not sure to blame android-4.3. But mem-leaks stick like sh** on a shoesole, so I'm sure, if it does not result from dirty flashing, we will hear soon from a new memory leak... (hopefully in some opensource part - cm and aokp team are faster in n10 support then google...)
I haven't had a single reboot since I flashed 4.3. My uptime is up into the 90+ hours range, and it would be higher if i hadn't had to reboot to install root, Adaway and the AOSP browser. I mainly use the tablet to browse the internet (using the AOSP browser) and reddit (via reddit news app), plus some youtube videos (using the youtube app) occasionally. I rarely play games, though I have played a little Real Racing 3 since the last bootup.
My advice is to download the stock rom from the google developers website, and completely wipe the tablet clean via the "flash-all" script. Re-install only the bare minimum apps, and see if the issues persist.
I have 4.3 from Friday. No restarts at all, but I noticed two times strange behaviour. Tablet was soo slow, every action was soo laggy. I had to restart it. Maybe its apex fault. Im not sure
Amiga4ever123 said:
I have 4.3 from Friday. No restarts at all, but I noticed two times strange behaviour. Tablet was soo slow, every action was soo laggy. I had to restart it. Maybe its apex fault. Im not sure
Click to expand...
Click to collapse
Same here on Nova
Sent from my Nexus 10 using Tapatalk HD
Ladies and gentlemen, I present you the "suspect": Google's Chrome, the all time crap browser.
I also mostly use the AOSP browser and occasionally Opera for some downloads that I can't do with the stock browser. I installed Chrome a few days ago to see how it works in 4.3 and it does indeed work better, but the 1st memory leak I encountered happened the day I used chrome, I'm sure of it. I wasn't much impressed with it so I went back to AOSP browser and everything worked fine, then I decided to give it another try: bam, memory leak again, yesterday, the day I used chrome again.
Also, I read some comments on the forums about people having reboots on 4.3, WHILE using chrome.
In fact, in 4.2.2 while we had the surface flinger problems, I remember that chrome was the main cause.
I am back to using AOSP and Opera and everything is working superbly.
Amiga4ever123 said:
I have 4.3 from Friday. No restarts at all, but I noticed two times strange behaviour. Tablet was soo slow, every action was soo laggy. I had to restart it. Maybe its apex fault. Im not sure
Click to expand...
Click to collapse
malikalhaji said:
Same here on Nova
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Are you rooted? If so, there is a bug in SuperSU V1.41 which causes CPU usage to sit at 100%...
Ref:
http://www.androidpolice.com/2013/0...persu-update-to-v1-43-to-fix-the-100-cpu-bug/
Yep rooted. My Chrome is disabled. I hope update supersu will solve the problem with cpu usage. Thx for info about it
stiggy2012 said:
Are you rooted? If so, there is a bug in SuperSU V1.41 which causes CPU usage to sit at 100%...
Ref:
http://www.androidpolice.com/2013/0...persu-update-to-v1-43-to-fix-the-100-cpu-bug/
Click to expand...
Click to collapse
Same here, might be SU fault, but I was using 1.43 when the tablet starts to lag heavily without rebooting. Couldn't find what the culprit was, CPU usage was normal, there was plenty of ram, even tried killing all background apps and services with no luck. Not even a hot boot could fix the lag.
Since then I've updated to SU1.5 so we'll see how that goes.
Sent from my Nexus 10 using Tapatalk 4 Beta
I got a reboot last night. Opened Google Now and it went to the bootanimation. Stock 4.3 with the Flaming Monkey Kernel, SU 1.45. It was my first reboot since January, when I went to custom ROMs. Went back to stock kernel, we'll see if that helps. Also, what AOSP Browser are you guys using? The one from the Installer from the play store closes every 5-10 minutes, and the apk ripped from CM 10.1.1.0 crashes on start-up...And I stopped using Chrome in January, and never had a reboot until Chrome was installed on 4.3. Coincidence? Probably not...
Sent from my MB855 using xda app-developers app
Never had any issues even on 4.2.2 with any sort of memory leak. Was able to go at least 5 days without any reboots and that's with using the chrome browser. I haven't used 4.3 long enough to post my findings with it but so far after 3 days it seems to be about the same. The only thing I can think of is that I bought my Nexus 10 in May so I don't know if a newer hardware version would make any difference.
Also, those of you with random reboots have you tried updating your boot loader yet? Not sure if or how it would make any difference but it's worth a shot.
Sent from my Nexus 10 using Tapatalk HD

Android 7 update made my phone very slow. I am looking on the return policy now

I updated my ZTE Axon 7 to Android 7 and I started hating the mobile.
Issues:
1. Finger print recognition is not perfect.
2. whatsapp is very slow - especially - taking and photo and sending it.
3. phone is deadslow most of the time. i.e. I have to click on some apps and wait for sometime, some cases it closes automatically.
Is there a way to go back to Android 6 or What is the return policy. I bought the phone 1.5 months back in Amazon.
I am really frustrated with this thing and I need to get rid of it.
I am with you on this...same happened to me also.
Phone is too slow, fingerprint is not identifying the print accurately and its too slow, whtasapp is a disaster.
Apps opens too slow.
Same issues here...
I read in the ZTE Forum that a couple people have gone back to MM with the file from the ZTE support website but I am not sure if I want to do that ... or wait a couple days so ZTE will HOPEFULLY come up with a hotfix...
There are a lot of other issues also like verizon SIM is not recognized at all, fingerprint issue, battery drain, slow animations, performance over all....
You may need to move to LineageOS
what aboutLineageOS?
https://forum.xda-developers.com/axon-7/development/unofficial-lineageos-14-1-zte-axon-7-t3545679
+1 all issues mentioned by original poster, I don't know if ZTE actually QC this release or not ? The whole performance is abysmal after update.
Try wiping data/factory reset
vishnu290692 said:
I updated my ZTE Axon 7 to Android 7 and I started hating the mobile.
Issues:
1. Finger print recognition is not perfect.
2. whatsapp is very slow - especially - taking and photo and sending it.
3. phone is deadslow most of the time. i.e. I have to click on some apps and wait for sometime, some cases it closes automatically.
Is there a way to go back to Android 6 or What is the return policy. I bought the phone 1.5 months back in Amazon.
I am really frustrated with this thing and I need to get rid of it.
Click to expand...
Click to collapse
You're not allowed to return it
So I've done full factory resets twice, cleared cache, etc. My phone is still about half of what it was on 6.0. Fingerprint reader is what is killing it for me.
+1 I feel this phone is so slow. Is it under clocked? I came from a Zenfone 2 running an Intel x86 and it never lagged. This phone seems so laggy with scrolling, apps etc. Feel a bit disappointed. Is it the Nougat update? Thanks.
Sent from my ZTE A2017U using Tapatalk
My phone has definately lagged a bit sometimes but its been working fine otherwise after the Nougat update. I did a factory wipe and my phone isnt rooted.
Just a thought, don't know for sure, but you should head over to this thread see if this helps you any
https://forum.xda-developers.com/axon-7/development/2-15-2017-axon-7-msm-8996-cpu-vm-ram-t3557392
Aedan762 said:
So I've done full factory resets twice, cleared cache, etc. My phone is still about half of what it was on 6.0. Fingerprint reader is what is killing it for me.
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I've done the same thing. Factory reset 6 times and I've also cleared cache numerous times. I've tried a few things because I also had random restarts that would happen from once every 15 minutes to once every few hours and sometimes not turn back on or get stuck in deep sleep. So far as of now I've tried a few tweaks that seems to have sped up nougat substantially. The auto powers are mode seems to be bugged off the bat with nougat. I've been running in performance mode and have gotten better battery life than in auto mode. Also speed is increased and my restart issue has disappeared thus far. If I were you I'd just tweak the settings and give it a few days. After talking with zte support, they are under helpful and both return options for replacement are obscene at best.
kingoftheafro said:
I've done the same thing. Factory reset 6 times and I've also cleared cache numerous times. I've tried a few things because I also had random restarts that would happen from once every 15 minutes to once every few hours and sometimes not turn back on or get stuck in deep sleep. So far as of now I've tried a few tweaks that seems to have sped up nougat substantially. The auto powers are mode seems to be bugged off the bat with nougat. I've been running in performance mode and have gotten better battery life than in auto mode. Also speed is increased and my restart issue has disappeared thus far. If I were you I'd just tweak the settings and give it a few days. After talking with zte support, they are under helpful and both return options for replacement are obscene at best.
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Yeah, I've done all of those. Nothing seems to help. Facebook app still unusable, fingerprint reader only works about 1 out of 5 times, even after setting up multiple fingers, etc.... I am not a happy person. My phone is completely stock, too. I was laying off doing anything custom to it because of 7.0. Apparently that was a mistake.
Yeh after looking online it seems that almost every phone that got updated to nougat had a plethora of issues until hot fixes were issued. Even the nexus 5x had issues. Seems zte only made sure it kinda worked and then released it because people kept batching about the delay of initial rollout.

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