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Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
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From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
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Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
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its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
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exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
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Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
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Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
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Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
Click to expand...
Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
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Click to collapse
I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
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Click to collapse
Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....
Just a couple quick questions, please.
Ordered a T9193 from AU (Telus ROM, if I'm not mistaken) and it will be arriving in a few days. But with all the knockoffs out there, I'm wondering if any of you have heard anything about the HD2 being a target of counterfeiters. I would think not because of the new hardware and the cost of it, but you never know.
Also, if any of you guys have a 'FAQ for new HD2 owners who are on AT&T', that would be great. Just wondering if there are any settings, ROMs or applications I should be loading up.
Thanks!
Bill, did you get your phone yet and if so, I could use a little help if you've got a little spare time.
Tell Opus I said hi by the way
Thanks
George
George, I'm at your service. How can I help?
Ok boss, here's what I need or have problems with..
"Does anyone have the HTC Touch HD2 T9193?
If so, could you show me what the screen looks like with the fonts set at max size?
There's also supposedly a feature that lets you enlarge the screen 200% and I would love to see some pics of what that looks like 'cause I really have a problem finding a phone where the stuff on the screen is big enough for me to see without glasses.
Maybe someone could do this and put it on a scanner so I can get a good picture to scale? I could then download a pic of an iPhone and scale it to size and compare the two side by side."
My problem is I can't see anything without glasses and the reason I got an iPhone a couple of years ago which was borderline in font size at the time. My eyes have gotten worse since then and besides, I hate the damn iPhone. Worse PHONE I've had.
Great at other stuff but as a phone, it's a piece of $hit!
Funny considering it's got PHONE in the name...
Thanks Bill
George
George, the built in (Windows Mobile) font size control applies only to text in applications, not the text for displays like icons or other informational labels. However, if you can track down a shareware utility called "Advanced Configuration" by Julian Schapman, I believe it has the ability to do what you need. If not, I'm sure there's a tweak for that somewhere around here, and if one doesn't already exist, this is the place to ask to get one done for you.
BTW, my eyes aren't what they used to be twenty years ago, either, which is why I went with the big screen of the HD2. We're in the same boat/
Here's the problem Bill. Ever since I started looking for a good phone some 3 years ago, I've never been able to find something that would give me larger fonts and info.
Screens have always been big enough but the space allowed for a phone number, picture of the person calling or something has always been limited.
I got help a few years ago by Negri Electronics (negrielectronics.com) and they recommended the iphone which WAS a good choice for font size and so on.
Anyway, in iPhone all that was better but still left a bit to be desired because there WAS more space available but lots of it was wasted.
I am now on the lookout for a new phone and again the same problem.
I found the program you mentioned and NOT a word about making stuff bigger... http://www.touchxperience.com/en/applications/advanced-configuration-tool.html
As for getting someone here to write something or hack it, that's all good but I would have to first BUY the damn thing so I can see how software works on it and what if it doesn't work?
The problem is, I have no way of KNOWING that I'll get this resolved
Hell, I posted a thread here asking for help (not this thread, another one but I can't post the link as it won't let me) and still not even one answer. The internet is great but sometimes, it can take AGES to get something resolved
THanks
George
Well I guess your answer is that
the HD2 is as big as you are going to get until they get a phone app for the iPad.
George, it sounds like you haven't seen the HD2 in person yet. The first thing I'd recommend is to find someone who has one (even if it means going to a Tmobile store) and look at the phone in person.
With regard to the Advanced Configuration Tool, if you look under the list for 'user interface', you'll see a selection for: vertical icon spacing, horizontal icon spacing and icon title font size. However I don't know if this will work with the HD2's interface so you'll have to ask of someone who uses it.
I'm willing to bet that what you want can be done. It's probably just some settings in the registry that you can change, or find a utility that provides a user-friendly interface to change settings such as the ACT or BSB Tweaks.
A last resort would be to hire a ROM chef to cook up a basic interface for you which would accommodate your needs. Might cost you some money, but it would get you exactly what you need. Try touching base with the developer of Co0kie's Home Tab and/or one of the better known ROM chefs (look in the HD2 ROM Development forum here) to see if you can find someone to work with.
Other than that, I'm pretty much out of ideas.
The HD2 is in comparaison to for example the Diamond 2 or any other previous HTC phone 'huge'. Font sizes on these previous versions are much smaller.
Once you get used to the HD2 you realize how small those older models' screens and letters really are..
THanks guys.
Then there's the small matter of the 8-900 bucks for the phone but that's another issue.
How much do you think I would have to pay someone to mod this for me and would you possibly have a couple of links for me as I'm not sure even who, what and where these people are?
I will post something on the forum of that advance software site, thanks
By the way, the local stores don't have the 9193 and the other stuff they have isn't working. Dummies only. Eh, dummy phones I mean
George
guiri_too said:
THanks guys.
Then there's the small matter of the 8-900 bucks for the phone but that's another issue.
How much do you think I would have to pay someone to mod this for me and would you possibly have a couple of links for me as I'm not sure even who, what and where these people are?
I will post something on the forum of that advance software site, thanks
By the way, the local stores don't have the 9193 and the other stuff they have isn't working. Dummies only. Eh, dummy phones I mean
George
Click to expand...
Click to collapse
George, be creative here and make your own solution. Here are two choices on how to go about it.
1) Post an inquiry to meet up with someone in your area explaining that because of your eyesight you wanted to see an HD2 in action to see if it's right for you. If you happen to be in the NJ, Southern NY or Norteastern PA areas, I'd be glad to meet with you so you can see mine.
-or-
2) Just go to a Tmobile store, tell them you're thinking about buying the phone, that you have bad eyesight and you wanted to see a functioning unit to tell if it's right for you and you can operate it with your eyesight being as it is. Obviously don't mention that you're intending to go with an AT&T carrier, but then again, Tmobile is a great provider and unless you're in a bad area I see no reason why you shouldn't consider them.
As to finding a chef, just put a post in the ROM Development forum. There are many known chefs such as Dutty, Artemis, Energy and others who may be more than happy to code something for you at a price. How much? I don't know, but hell - they do it for free and post their stuff on the forum here for nothing for the benefit of all of us with nothing asked in return but a good will donation, so I'm sure you can work something out.
Pricing on the phone is steep but you can get a T9193 for about $700. I bought mine from this guy via Ebay for $740-ish delivered to my door, but if you shop around and wait it out, I've seen buyers get them for as low as $600.
http://cgi.ebay.com/Unlocked-HTC-HD...wItem&pt=AU_Mobile_Phones&hash=item4aa0aa52ec
I mean, really - it's not that complicated, unless you're intentionally trying to make it hard on yourself. You'll never get anything if you don't ask for it, earn it, or make your own luck. Just be persistent and you'll find it'll be worth your while, no matter what the end result. The victory is in the trying.
Yep, you're right but all this is new to me.
Other things that I have more experience with, I can find easier but all this is new and I'm a bit lost.
I just want to narrow it down so I post in the right place and so on because some post I've made, I have had NO response too so no matter if I tried, it didn't work.
For instance, I'm looking for this ROM development forum or threads and I can't find it. I'm guessing you're talking about the windows software development forum/section?
Also, I was scrolling down and looking at the phone specific forums and I can't even tell which phone is which. It's not that easy bro. Well, for me it's not.
Some things I'm good at and others, I'm not.
I'm not really that lazy. I do a lot of research on the web but man, it gets tiring when you only get bits and pieces and you're going back and forth. Anyway, I'm just trying to explain. I will continue as I DO need a phone.
Where should I post to find someone in my area?
The local store didn't have one when I was there a couple of days ago.
Thanks
George
By the way, I just called the t mobile store I was at on monday and the guy confirmed that his phone that he showed me was the HD2 and whatever was on his screen, I had a real hard time seeing, even the icons were too small for me to distinguish.
George
So my wife dropped my streak down the stairs the other day and the screen is F'ed. The phone works, and if I can remember where certain icons are the apps will still launch, but the screen is all funny colors and flickers and changes position all the time.
Has anyone replaced the digitizer on these before? Im thinking of calling Rogers first....and to be honest if they willing to replace it I might just hold out for a couple of months to see if the SGSII hits our markets here in Canada. Technically a pretty awesome phone I think.
Wondering what is left for the Streak now too? Although im not sure ill ever be satisfied with anything less than a 5" screen.
Called Rogers and surprisingly they are replacing the phone. Didn't tell them it was dropped of course, and there is no obvious physical damage.
My primary concern now is that the phone is running Steve's 1.9.0 firmware. The screen is pretty F'ed as stated previously so they might just turn it on see that its screwed and not investigate further. But, to be on the safe side id like to try and flash it back to stock. I suppose ill do some reading before asking too many "this has already been asked" questions, but if ive got some simple questions I hope others will help out. Any help is always appreciated.
There are lots of threads on how to replace the screen. It doesn't seem too bad. I'm just waiting on tools to do mine.
Sent from my LG-C900 using XDA Windows Phone 7 App
In my area there is a seller with an LG G2 stuck in Fastboot mode. I already own one but i wouldn't mind getting another one off for cheap. He explains he used towelroot to root, and a RecBoot he downloaded off the internet. When i questioned what version, he didnt know there were different versions of it and we are talking about an LS980 model here. So I figured perhaps that may have been the cause. The only issue is he mentioned he once opened it to replace the battery. That got me skeptical as I began to wonder what if in reality him touching the insides may have caused this? Not sure if touching hardware can be a probable cause, but I have seen the layout of the inside and understand how dangerous it is when you touch the left or right flex cable running across the battery. The phones at a good price which is why I am super curious whether I should make the move or not. Could it have been hardware damage? I bought a Droid X this way once 100% mint for $20 and had success in fixing it (which trust me its a hassle to work with a Droid in fastboot...)
This is entirely my choice at the end of the day and NO ONE WILL BE BLAMED IF SOMETHING GOES WRONG.
Just want some voiced opinions from experienced users.
Crossvxm said:
In my area there is a seller with an LG G2 stuck in Fastboot mode. I already own one but i wouldn't mind getting another one off for cheap. He explains he used towelroot to root, and a RecBoot he downloaded off the internet. When i questioned what version, he didnt know there were different versions of it and we are talking about an LS980 model here. So I figured perhaps that may have been the cause. The only issue is he mentioned he once opened it to replace the battery. That got me skeptical as I began to wonder what if in reality him touching the insides may have caused this? Not sure if touching hardware can be a probable cause, but I have seen the layout of the inside and understand how dangerous it is when you touch the left or right flex cable running across the battery. The phones at a good price which is why I am super curious whether I should make the move or not. Could it have been hardware damage? I bought a Droid X this way once 100% mint for $20 and had success in fixing it (which trust me its a hassle to work with a Droid in fastboot...)
This is entirely my choice at the end of the day and NO ONE WILL BE BLAMED IF SOMETHING GOES WRONG.
Just want some voiced opinions from experienced users.
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Click to collapse
I highly doubt there is a way to lock the phone in fastboot mode by changing the battery. It's a software issue - fact that it can get into fastboot suggests the hardware is working.
<a href=""> said:
I highly doubt there is a way to lock the phone in fastboot mode by changing the battery. It's a software issue - fact that it can get into fastboot suggests the hardware is working.
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Yeah thats what I was figuring. Just had me a bit skeptical. Im thinking of making the move.
Opening it once is a let down
I would have made a move if he never mentioned about opening the battery. Anyway it's not a big let down if the price looks smaller to you..
I stuck my phone in fastboot from using wrong AutoRec, and was able to recover with a .laf flash to get download mode, then stock .kdz flash to restore all partitions.
Then again if the seller is just telling stories...
Sent from my LG-D801 using XDA Free mobile app