Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
Related
So, basically, I am living in israel for a year so I can have a year of grade-free religious studies and not have to worry about my gpa or take tests. The only problem is that Cell phone selection is pretty crappy.
So I went onto ebay and bought a G2 that shipped to my parents place and a buddy of mine was supposed to bring it to me tomorow but I found out today that I have the hinge problem pretty bad. (my dad showed it to me via skype)
I contacted HTC and they said I am still under warranty but they may not even replace the phone if I send it it. I can get my parents to bring it to a local repair shop and get them to just fix the spring, but the only problem with that is that they may not know what they are doing with the g2 as it is a new phone.
Normally it wouldnt be an issue to just send it it to HTC but the next time a friend is coming in from the states is early january and I don't want to have to wait that long for a phone that may not even get repaired...what would you do?
p.s. I also happen to have a friend here in israel, and although he is not proffesionally trained, he has opened up many an HTC phone. can anyone who has done the spring fix themeselves tell me if it is a particularly hard operation to do on the phone? When you are done doing it does the phone show any sign of being opened to the untrained eye? Sorry about the long post
mountain out of a molehill, you are making, my friend.
get the phone and stick with it. Your dad may not realize that this is normal for the phone.
Get the phone over to the promised land now... and then if you are so unhappy with it... fix it yourself using a thread on how to repair your own hinge on this here XDA Forums!
todah!
Thanks for the reply one thing I noticed when he showed me the phone was that it was almost exactly the same problem as this http://www.youtube.com/watch?v=MvHE5lZ1tCs in that the screen is a little wobly after the keyboard is deployed. Is that also normal?
Thanks for the quick response!
Durkbeef said:
Thanks for the reply one thing I noticed when he showed me the phone was that it was almost exactly the same problem as this http://www.youtube.com/watch?v=MvHE5lZ1tCs in that the screen is a little wobly after the keyboard is deployed. Is that also normal?
Thanks for the quick response!
Click to expand...
Click to collapse
its normal. Its basically a non issue. I think people just expected it to be rock solid like its predecessor the G1. A lot of people took it way out of context and basically caused such a ruckus over this...
anything with hinges.. is going to be a little free to move around because.. its on hinges!!!
unless the hinges are broken theres no problem with this phone. I mean.. its not for the construction worker or for people who dont have the time or energy to treat it with some respect.. its not exactly a wimp either...
You can always tighten it up a bit to give it more "snap"...
Also.. you will find that your need for the keyboard is not as great as you think... because of the capability for voice commands and the incredible swype and gingerbread keyboards on this --- its so intuitive I rarely need the keyboard anymore.
androidcues said:
its normal. Its basically a non issue. I think people just expected it to be rock solid like its predecessor the G1. A lot of people took it way out of context and basically caused such a ruckus over this...
anything with hinges.. is going to be a little free to move around because.. its on hinges!!!
unless the hinges are broken theres no problem with this phone. I mean.. its not for the construction worker or for people who dont have the time or energy to treat it with some respect.. its not exactly a wimp either...
You can always tighten it up a bit to give it more "snap"...
Also.. you will find that your need for the keyboard is not as great as you think... because of the capability for voice commands and the incredible swype and gingerbread keyboards on this --- its so intuitive I rarely need the keyboard anymore.
Click to expand...
Click to collapse
+1 for the keyboard, i only use mine for long text messages or emails, otherwise i use swype/HTC IME keyboard.
I wasn't happy with mine at first but now I don't even notice it.
Agree with androidcues on the fact that people are making waaay more of a big deal about the hinge than it really is.
The things that are shown in the video linked above, or similar ones (like the phone opening while holding it upside down), would never even be noticed by most people. While I wish the hinge design would stay closed a little more "firmly", its an extremely minor criticism. I still quite like the design, and the general build quality of the phone is excellent.
I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed
Durkbeef said:
I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed
Click to expand...
Click to collapse
This again, as stated earlier is really a non-issue if you are normal and take care of your phone. HOWEVER, if you throw your phone around, like to sit on it, or work construction where your phone goes through hell each day, this WOULD be a problem. Personally, i dont understand how some people take such poor care of their phones .
Durkbeef said:
I'm not as concerned about the loose hinge as I am about the fact that it wobbles after the keyboard is deployed
Click to expand...
Click to collapse
The things the guys is doing in the Youtube video you posted, you and every other other normal person will never do in regular use. The way he is pressing the bottom edge of the screen with the keyboard deployed, or bending the top, there is no sane reason for you to ever do those things. Its just a nitpicky point discovered by somebody looking for problems where there aren't really any.
Its a self fulfilling prophecy. Like a hypochondriac surfing WebMD, the more of this stuff you read or watch, the more you are likely to find a "problem". Stop sweating it, and wait until you have it in your hands. If it really feels like its defective, then send it to HTC. You have full warranty for a year from the manufacturer, I believe.
long story short, your phone is fine, a little give in the hinge is normal.
get that beautiful piece of art to you, root it, and live it up my friend
redpoint73 said:
The things the guys is doing in the Youtube video you posted, you and every other other normal person will never do in regular use. The way he is pressing the bottom edge of the screen with the keyboard deployed, or bending the top, there is no sane reason for you to ever do those things. Its just a nitpicky point discovered by somebody looking for problems where there aren't really any.
Its a self fulfilling prophecy. Like a hypochondriac surfing WebMD, the more of this stuff you read or watch, the more you are likely to find a "problem". Stop sweating it, and wait until you have it in your hands. If it really feels like its defective, then send it to HTC. You have full warranty for a year from the manufacturer, I believe.
Click to expand...
Click to collapse
very well said. a perfect summary of the illusion of the issue.
Thanks for the heads up guys, I think the current plan is to get the phone to me and if it really bothers me, I'll give it to my friend for surgery, I remember seeing somewhere you could buy some of those warranty is now void stickers to put on the phone to make it look like you never touched it... Can someone give me a link?
Htc will check your phone and determine whether you have voided the warranty. But...I'm betting you'll be voiding it anyhow. Just send it back the way you found it. Document recovery hboot info etc so you can find the files to flash when and if u need to. But you shouldn't and lmfao at a 'sticker'
vision...
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
get a warranty, yeah its a possibily. And yes every phone has issues. I LOVE my atrix and would not trade it for any other phone at that time. Every batch of phones are going to contain a bad set. Be happy its your motorola Atrix with its touchscreen, and not your Toyota breaks.
Ugh first world problems.
netter159 said:
get a warranty, yeah its a possibily. And yes every phone has issues. I LOVE my atrix and would not trade it for any other phone at that time. Every batch of phones are going to contain a bad set. Be happy its your motorola Atrix with its touchscreen, and not your Toyota breaks.
Ugh first world problems.
Click to expand...
Click to collapse
Lmfao Toyota...
When life sucks I just enjoy the head
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
.... you lost your warranty.... cause you unlocked it? If that's the case, you do realize that unlocking/rooting has to be proven to be the cause of the issue, right? If you rooted and unlocked your phone, and the screen has taken a crap.... then i don't see any possible way they can deny a claim. Magnusson-Moss Warranty Act. It'd be like buying a new intake for your car, your radio take a sh*t, and they'd say "Nope... you replaced your engine intake, so your warranty is void and you have to pay for the replacement". It can't be done.
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
elementaldragon said:
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
Click to expand...
Click to collapse
QFT
10 char
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
It sounds like something you flashed screwed up your PDS partition. If you have a backup of it, try restoring it.
Edit: http://forum.xda-developers.com/showthread.php?t=1131649
elementaldragon said:
.... you lost your warranty.... cause you unlocked it? If that's the case, you do realize that unlocking/rooting has to be proven to be the cause of the issue, right? If you rooted and unlocked your phone, and the screen has taken a crap.... then i don't see any possible way they can deny a claim. Magnusson-Moss Warranty Act. It'd be like buying a new intake for your car, your radio take a sh*t, and they'd say "Nope... you replaced your engine intake, so your warranty is void and you have to pay for the replacement". It can't be done.
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
Click to expand...
Click to collapse
Can't you reflash your phone and relock it?
got it in canada before it came out from another country, called motorola and they said I have no warranty since I'm not in the country I bought it from. not related to unlocked/flashing.
I accept responsibility for not having the warranty, it's my fault. I just want to warn people that there is an issue with a (albeit probably small) subset of atrix's produced.
zeotrope said:
got it in canada before it came out from another country, called motorola and they said I have no warranty since I'm not in the country I bought it from. not related to unlocked/flashing.
I accept responsibility for not having the warranty, it's my fault. I just want to warn people that there is an issue with a (albeit probably small) subset of atrix's produced.
Click to expand...
Click to collapse
Looks like it's time for a vacation to the states.
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
coolnow said:
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
Click to expand...
Click to collapse
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
jgc121 said:
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
Click to expand...
Click to collapse
i use the 1.3 ghz kernel because between my 5 screens full of widgets and my live wallpaper, the 1.1 ghz kernel caused me to have a slight lag after changing screens. 1.3 ghz kernel gives me a completely smooth experience, no lag anywhere. my phone doesn't overheat either which happened in earlier versions of the kernel.
jgc121 said:
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
Click to expand...
Click to collapse
Sounds great! Will probably take the plunge next week or sooner, just itching to try it! I'm used to the fingerprint unlock for ages now, don't know if it will feel the same without it (for now!) Battery life on Motoblur crap is not good for me, although it has constant 3g and Wifi at home with sync 24/7 and i do heavily use it. Actually, scratch that, the battery is still awesome for how much i use it!
coolnow said:
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
Click to expand...
Click to collapse
if your cousin is happy with the phone then i'm happy for him. but i didn't have a good experience with it. all i'm doing is sharing my thoughts, no need to get defensive.
i also experienced this weird grey ring that appears about 1mm away from the screen. it has steadily gotten worse over the last 3 months.
tried the PDS partition fix, didn't do anything. thanks for the suggestion though.
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
Nice story. Thanks for sharing.
Good bye
Sent from my MB860 using XDA App
ITT people who think their ego is under attack because of a phone.
zeotrope said:
ITT people who think their ego is under attack because of a phone.
Click to expand...
Click to collapse
Actually it looks like you're the one whose feelings got hurt. First, your post's title "Warning: shoddy touchscreen - phone unusable"? Is this your phone or the Atrix, in general? Second, you warn who? Somebody who might buy this phone at a full price from another country and doesn't have warranty because of that?
And then you end your cry with "You better get warranty on this phone, or better not buy it" crap... because of...? From what I know any Atrix comes with 1 year full manufacturer's warranty so that shouldn't be a concern.
If you're having problems with your phone, just say it that way "my Atrix is crap". I'm perfectly fine with mine the way it came out of the box, afterall it's just a phone I'll probably change in a year or so.
Sent from my MB860 using XDA App
slimslim said:
Actually it looks like you're the one whose feelings got hurt. First, your post's title "Warning: shoddy touchscreen - phone unusable"? Is this your phone or the Atrix, in general? Second, you warn who? Somebody who might buy this phone at a full price from another country and doesn't have warranty because of that?
And then you end your cry with "You better get warranty on this phone, or better not buy it" crap... because of...? From what I know any Atrix comes with 1 year full manufacturer's warranty so that shouldn't be a concern.
If you're having problems with your phone, just say it that way "my Atrix is crap". I'm perfectly fine with mine the way it came out of the box, afterall it's just a phone I'll probably change in a year or so.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
no need to get so emotional. my atrix is crap. i'm letting people know that some of these phones have an issue. it's probably a small percentage, but they should be wary if they are getting it with no warranty. i'm trying to help people out.
i'm not sure why it matters so much to you. if yours works fine then i'm happy for you. but i had a lot of issues and other people have as well.
The issue with the touchscreen going wonky is caused by a corrupt PDS partition. There's a thread with a PDS image that you can fastboot over to your phone if you didn't back up your PDS partition.
Happened to me when I was jumping around from ROM to ROM constantly. Lost use of the capacitive buttons and the touchscreen was completely uncalibrated. To make your life easier, just don't sbf back and lose your software unlock. I was not able to fastboot to the PDS after sbf until I did the unlock again even though my phone was already unlocked.
Sent from my MB860 using XDA App
First off this is going to be a rant so if you guys do not want to read it then I suggest you leave now.
Also let me just clear things up, I am a 17 year old kid that needs his phone as much as possible. I am attached and I am not scared to admit it. I am very very tech savvy and know what I am doing with my phone in terms of flashing ROM's,kernels, recoveries, and rooting. I have been on androids side for over 5 years now and have been through almost every top end device. I have bricked one tablet in my past but noted to never do that again. I pay for all of my devices and work 2 jobs to counter my technology habit.
Story: One night I flashed a CM nightly as I am a pure stock android type of guy. Everything went through fine and I had a usable phone for the next few hours before I fell asleep. At about 4 in the morning I got a text and it woke me up. I went to check it and realized that my phone was incredibly hot so I figured that I would turn it off and turn it back on in about 10 minutes after it is all cooled off and then diagnose the problem. Before shutting off I also checked my battery stats with everything checking out just fine and the battery was sitting at about 65% charged. After the 10 minutes I went to turn on the phone and realized right off the bat that the charging LED was not on. Scared I tried every button combination to turn on the phone with no luck. I tried numerous chargers including my computer to even see if I could adb flash something onto it if it was software oriented with no avail. I officially had a paperweight of a phone and it wouldnt turn on nor charge.
So very frustrated and worried I contacted HTC support via online chat at about 6 my time which is 8 their time. The lady walked me through all the simple button combinations and even though I knew it would do me no good I tried them anyways. After several frustrating minutes we both gave up and the lady was starting to take about 5 minutes in between each response so after the 3 response or so I was even more frustrated. We decide to sign me up for a repair and about half way through the process she asks my age, given I am 17 she cannot finish the process which is understandable. However, this should be one of the very first starting questions rather than down the line when we are half way through the process. I digress, she tells me to call with an adult next time and also tells me about their other 2 repair options that she failed to even mention before, another very frustrating moment. Regardless we end the chat and I call back later.
A few hours later my mother calls HTC support to see what we can do and right off the bat this lady is so much more helpful and quick with her responses really knowing what she is talking about. She covers the other 2 options the person via chat failed to cover along with going very in depth as to how each process works. A $20 option seemed to suit me the best as they send you a phone immediately after receiving your phone sort of like a straight exchange. However, she tells us (My mother and I) that since HTC is running out on parts that this option isnt available at this time and to check back tomorrow as that's when the shipment of parts is coming in. So with our hands tied we hang up and I go about my day phoneless.
Fast forward to today, I go and get a loaner phone from tmobile along with a different sim. They charge me $50 dollars which will be refunded to me once I return the phone but mind you I don't have tons of money so this is an inconvenience. I call HTC again and ask them about their $20 swap option and the guy very enthusiastic gives me the description on how it works. After hearing all this I tell him that is indeed what I want to do and then that's when he tells me that bad news: HTC doesn't have enough inventory to do so leaving me with only one option, send in the phone and wait for the repair and shipping back (10-14 day process). Frustrated and running out of options (literally) I tell him to just do that. He goes over a ton of information in a short amount of time and then emphasizes that they have a very strict warranty and that if they find anything that they can conclude I did to cause the phone a shorter life span than I will be given a quote to fix my phone via email. I finally hang up but am on the edge at this point. If they cannot fix my phone for free I am going to be pissed. It will also mean that they will never receive my service again because I know for a fact that I did not cause this. A thread was made about this same exact problem so I know it wasnt a fault on my end. Regardless, I will keep you all updated.
Sorry I had to rant to someone that gets the absurdity of all this.
mj23kb24 said:
Sorry I had to rant to someone that gets the absurdity of all this.
Click to expand...
Click to collapse
What's the absurdity? You understood the risks when you unlocked the bootloader; and in fact long before that since you're experienced with modding phones. And if HTC doesn't have inventory for the $20 swap, than there isn't anything they can do about that. Its not like they can make stock magically appear out of nowhere.
Did you try to leave the phone on the wall charger overnight, and see if the charging LED returned or you can power on, or get into bootloader?
redpoint73 said:
What's the absurdity? You understood the risks when you unlocked the bootloader; and in fact long before that since you're experienced with modding phones. And if HTC doesn't have inventory for the $20 swap, than there isn't anything they can do about that. Its not like they can make stock magically appear out of nowhere.
Did you try to leave the phone on the wall charger overnight, and see if the charging LED returned or you can power on, or get into bootloader?
Click to expand...
Click to collapse
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
I did and no power whats so ever. No charging LED and phone just sit off, I would love to even get into the bootloader at this point or to even see any signs of life.
mj23kb24 said:
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
I did and no power whats so ever. No charging LED and phone just sit off, I would love to even get into the bootloader at this point or to even see any signs of life.
Click to expand...
Click to collapse
Running completely different software on your phone can cause hardware problems. There are so many different variables that could have gone wrong, leading your phone to overheat. Especially considering it was a Nightly.
"...if they find anything that they can conclude I did to cause the phone a shorter life span than I will be given a quote to fix my phone via email."
Overclocking at all will reduce the life span. Which I'm not saying you have, but it's pretty much common practice around here. (I certainly have)
Maybe you should take the warning it gives you about unlocking your phone more seriously. And not blame HTC for wanting to fix a problem you caused.
xxquicksh0txx said:
Running completely different software on your phone can cause hardware problems. There are so many different variables that could have gone wrong, leading your phone to overheat. Especially considering it was a Nightly.
Click to expand...
Click to collapse
I guess so. I just figured that many other HTC phones have had this problem in the past (Including the M8) so it was just something on their end.
Also I have never OC'ed but have UC'ed.
mj23kb24 said:
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
Click to expand...
Click to collapse
Ideologically I agree that they should not deny you warranty for a hardware issue. But its the terms of their warranty and the terms of the bootloader unlock (both of which are spelled out clearly) that you have voided the warranty.
Keep your fingers crossed and hope for the best.
Mhm, stuff like this is a large part of why they try to lock phones down in the first place.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
redpoint73 said:
Ideologically I agree that they should not deny you warranty for a hardware issue. But its the terms of their warranty and the terms of the bootloader unlock (both of which are spelled out clearly) that you have voided the warranty.
Keep your fingers crossed and hope for the best.
Click to expand...
Click to collapse
Will do man thanks. Many people have brought up points on here that I was tunnel visioned too. I do still think that it was a rare hardware fluke though.
Thread closed as these are classed as off topic threads,
Many thanks,
Ghost
To whomsoever it may concern. Yes that's what my state of mind is right now.
I will begin from the beginning then.
So heard on 4th October 2016 that google is launching it's Pixel phones. Couldn't have been more excited with the news as I am a big android fan boy. I had been using the Nexus 6p then, so the news of the Pixel phones was really pleasing to me.
I wait for the Pixels to get launched in India. 26th October 2016 is the date. I pre-order my Pixel XL very silver 128 GB before hand and receive the handset on 26th! Very happy!!
I haven't ever used a better phone than the Pixel XL. The smoothest android experience. Period.
So a month passes by. The phone does overheat from time to time but other than that it worked fine. My "rock solid" Pixel XL gets about 40 GB full. One fine day, while I was trying to open a PDF from my drive, the device freezes and reboots. Nothing to worry, sometime android does that, I think to myself. Same day, Gmail freezes and the phone reboots. Then the Camera freezes and it reboots. Now I started to see a pattern. Tried uninstalling apps one by one, to pin point the root cause. Found nothing. Tried Safe Mode. Still it would freeze and reboot. Finally, made my peace with a factory reset. The phone started behaving. I told myself that I must be some rogue app.
This cycle continues again when the phone reaches that 40 GB mark. It would freeze and reboot. Factory reset once again. It works fine.
So I start suspecting the phone internal memory. I fill up the around 80 GB with random videos and music. The restarts start happening like clockwork.
Come 6th December 2016, and I receive the 7.1.1 update. Everything goes smooth. The phone acts normal, for sometime at least. I call up Google Support on the 8th and the guy tells me to take my phone to the service center.
Moments after, I see my phone restarting. It boots up and it's sitting on my table. In about five minutes, while lying idle on the table, it reboots. And this time, it reboots to boot-loader. I try to start the phone with the power key and the volume keys by choosing the right option. It boots back to boot-loader. Doesn't load up android. So somehow my phone was soft bricked just sitting idle on the table.
I am not new to the fastboot mode and decide to flash the stock rom. However, there is this issue that i suddenly see. The fastboot screen on my phone says Baseband : N/A and my bootloader is locked! The only option I see to get android up and running is using stock recovery and sideloading the Stock ROM, which should have worked as Google Stock ROMS are signed and might have not need unlocked bootloader(I did my research). I select recovery, and surprise surprise! The phone says recovery can't be loaded, press any key to go back!!
So now my phone has no OS, no baseband, no recovery with a locked bootloader! And i don't know how it happened!
I take the phone to the service center today around 11 am. They can't make sense of what happened. They say they would keep the phone for sometime. I get a call from them around 4, which was like half an hour back. The guy tells me there is a power button issue and another hardware issue(which he doesn't specify) and tells me they will keep the phone for 2 days. And repair it!
WHAT!?! WHY THE HELL ARE YOU REPAIRING MY PHONE GOOGLE!?! It's a new phone, not even 2 months old! And it doesn't come cheap! For the price amount I would expect it to work flawlessly!! I ask the service guy for replacement unit, and he says it is more than 14 days old, and gives me all terms and conditions! The problems that I had with this phone couldn't have been foreseen!! Till the time the internal storage gets to about 30 percent full the restarting issue did not show itself.
I expect a replacement unit or a full refund. Because this is just not fair! Not really happy with you Google. Thanks!
P.S.: thanks for reading this.
TL;DR
Cliff notes?
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Mdizzle1 said:
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Click to expand...
Click to collapse
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
johnciaccio said:
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
Click to expand...
Click to collapse
Agree
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
ithehappy said:
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Click to expand...
Click to collapse
It is a hardware problem only, the phone worked fine till the 40 GB or so mark. And yeah, seem to feel unlucky about this now.
Also, I am not bashing HTC for this, they were pretty nice and they are doing their job. I understand that. Just not happy about the situation I am in that's all.
superchilpil said:
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
I wish i would have damaged the device just so that I would have something to blame this on.
And as for the car issue, you would want a new car, won't you? They will indeed repair it, however, a customer asking for a new car which works doesn't sound dumb to me.
johnciaccio said:
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
Click to expand...
Click to collapse
Thought as much. Thanks for reading the long post!!:good:
sanke1 said:
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
Click to expand...
Click to collapse
The problem is when they eventually return the phone, it would be hard for me to understand if the problem persists until I get a PC in front of me and fill up the device. And the problem is pretty random too. Thanks for the reply though.
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
dc/dc said:
TL;DR
Cliff notes?
Click to expand...
Click to collapse
Got a faulty Pixel XL, issue with the logic board(based on what i have read on this discussion so far), not really happy with HTC opening my new phone and repairing it. I paid for a new phone and I want a new phone which works! I know I am whining a bit.
johnciaccio said:
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
Click to expand...
Click to collapse
You read my mind!! Totally agree!!:good:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
johnciaccio said:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
Click to expand...
Click to collapse
It surely is not a good policy to have. And with the pixel devices the resellers were a part of the launch process. It was not like we had to wait for a few days after it was available online. It was almost the same time. I hope i get my device as soon as possible in working condition, because as I mentioned earlier, I love the phone. Also I have been using a prehistoric Nokia 1100 which I found in some corner of my house as I don't have any other back up device currently.
I'm just impressed that Google had a service center in Bangalore.
Yeah sucks. Let us know how it goes.
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
jhs39 said:
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
tech_head said:
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
Click to expand...
Click to collapse
I wouldn't know where to start and don't know any lawyers. But I seriously doubt that very many 6Ps will still be running by the time they are two years old. Shortly after a year seems to be when it's happening for a lot of people. I baby my phone but I still expect it to be dead by fall because my warranty expires in July. Currently I'm on Project Fi, which I like. That means I'll either have to buy a Pixel which is overpriced and apparently very difficult to root and mod or switch to another carrier so I can get something like a One Plus which is easy to root and mod and has a vibrant developer community. I'm not happy that I spent so much on this phone and it likely won't last two years. I have much older, far cheaper smartphones that still function fine. My Galaxy 3 still works perfectly. But this phone was apparently built like crap and nobody seems to want to hold Google and Huawei responsible for that.
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
leroilion02 said:
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Click to expand...
Click to collapse
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
5.1 said:
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
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Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
Az_Biker said:
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
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It always reminds me of the Samsung TVs case: https://www.cnet.com/news/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/
They accepted to fix the faulty units and extended the warranty. If you read the post till the end though, this is the best part:
"Samsung officially denies the complaints in the suit"
Although they denied their TVs having a problem, they knew they would loose sooner or later. So they just they settled the lawsuit to avoid further costs. This is no rocket science...
For me, this is called programmed obsolescence. A technic widely used by almost all electronic devices manufacturers these days. Huawei should replace faulty motherboards. No matter how old those are! And extend the warranty on the new hardware.
Cheers...
It feels like i paid for a Premium brick costing 700 dollars!
Well, I too, am in the bootloop of death club... Here's my story if anyone wants a read.
https://plus.google.com/117402788701749987746/posts/5y5PNrvg3fN
Guess I'll try my luck with Huawei and see what they say.
jhs39 said:
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
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Sounds as if it is beginning: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
See also:
http://www.androidpolice.com/2017/04/14/google-may-sued-nexus-6p-early-shutdown-bootloop-issues/
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
treezy26 said:
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
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Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
5.1 said:
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
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I have seen this and going to look into it further.
Also... I posted it 5 times, just in different threads...:silly:
treezy26 said:
Also... I posted it 5 times, just in different threads...:silly:
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Spam?
5.1 said:
Spam?
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You call it spam, I call it desperate...
treezy26 said:
You call it spam, I call it desperate...
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I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
5.1 said:
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
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Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
treezy26 said:
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
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Ah...
Keep harassing them until they repair/replace your device free of charge!
Good luck...
Add Me to the growing list
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best:laugh::laugh:yeah no I'm not. Lawsuit time?