Related
To start off, I'd like to let you guys know that I'm a diehard Android and HTC fan. I have the ADP1, the Nexus One, and now the Evo. I was extremely excited about the Evo on launch day (like many of you). Now that much of this excitement has been killed by the recent plague of Evo problems, I'd like to share my concerns:
On my first Evo, I had some pretty bad light leaking from the soft keys. I returned that unit, only to receive what appears to be a refurbished unit. (Good luck trying to explain what light leaking is to the Sprint reps. The lady rolled her eyes at me trying to convince her this problem does in fact exist.) The new unit still had some very slight leakage, and the kickstand was also scratched up. I decided to suck it up and live with it, but the next few days made things worse.
Then we learned about the 30fps cap, touchscreen input lag, the screen lifting up, poor wifi reception, and probably still more to come...Seeing as HTC hasn't even acknowledged these issues, I don't think there will be a fix within my 30 day grace period. As much as I love what this phone COULD be, I'm stuck with what it really is; a bunch of high end components carelessly thrown together...
But not all is lost! HTC still has a chance to fix this! There are still about 20 days before I (and many others) return the Evo. I really hope HTC manages to fix this, whether its through a recall, or something else. I beg of you HTC: Fix your flagship device! It's sinking! (See what I did there?)
Thank god for 30 day full return of all money paid am I right?
P.S. you GOTTA know any 1st gen device you buy is gonna have hardware problems to be ironed out. Don't want to deal with them? Wait for the 2nd gen device a year from now
Example: Theres no way in hell I would buy an iPad due to it being a 1st gen device. I already knew before it came out that it would have hardware problems...
Ryan Frawley said:
Then we learned about the 30fps cap, touchscreen input lag, the screen lifting up, poor wifi reception, and probably still more to come...
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Click to collapse
Of the things you listed, defective wifi and the screen lifting up are the only items that are actual defects and neither are present on my Evo. Additionally, my wifi reception is awesome, so I don't agree that that there is a global issue there either.
Actual defects are covered for 1 full year, which is about 6-8 months longer than I intend to keep the Evo (pending what is released). If my screen starts peeling or my wifi actually stops working I will RMA it for another.
I just want to suggest that maybe some of the "issues" users experience are beyond what is reasonable. What do you think?
danknee said:
Actual defects are covered for 1 full year, which is about 6-8 months longer than I intend to keep the Evo (pending what is released)
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Wow
Must be nice to be so rich!
ap3604 said:
Wow
Must be nice to be so rich!
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Click to collapse
Ha! I wish. Sprint Premier users can upgrade once per year... Unfortunately I paid a bit for an Evo so my upgrade will be ready come October (One year anniversary from the Hero release date). I hope there is something that convinces me to use it!
danknee said:
Of the things you listed, defective wifi and the screen lifting up are the only items that are actual defects and neither are present on my Evo. Additionally, my wifi reception is awesome, so I don't agree that that there is a global issue there either.
Actual defects are covered for 1 full year, which is about 6-8 months longer than I intend to keep the Evo (pending what is released). If my screen starts peeling or my wifi actually stops working I will RMA it for another.
I just want to suggest that maybe some of the "issues" users experience are beyond what is reasonable. What do you think?
Click to expand...
Click to collapse
None of these issues are particularly bad by themselves. But they are all quickly adding up to signs of poor quality control over at HTC.
danknee said:
Ha! I wish. Sprint Premier users can upgrade once per year... Unfortunately I paid a bit for an Evo so my upgrade will be ready come October (One year anniversary from the Hero release date). I hope there is something that convinces me to use it!
Click to expand...
Click to collapse
I heard that when you activate any new phone, your upgrade eligibility bumps up to that date. I got this from a Sprint rep while planning to buy my Evo. So I won't be eligible for another year.
I agree with the guy on this board that said not to buy any first gen device, because most of the time it will have problems to work out. I haven't experienced any of the problems that some people seem to have, obviously out of hundreds of thousands there will be some problems and HTC and Sprint will deal with them as they come, hopefully in a timely manner.
I wouldn't return your EVO. Its a decent phone and good piece of hardware.
ap3604 said:
Thank god for 30 day full return of all money paid am I right?
P.S. you GOTTA know any 1st gen device you buy is gonna have hardware problems to be ironed out. Don't want to deal with them? Wait for the 2nd gen device a year from now
Example: Theres no way in hell I would buy an iPad due to it being a 1st gen device. I already knew before it came out that it would have hardware problems...
Click to expand...
Click to collapse
Err, the iPad is actually a bad example to use as a 1st gen device NOT to buy as it is really solid with no hardware problems. Pls name one hardware defect the iPad has?
orris said:
I heard that when you activate any new phone, your upgrade eligibility bumps up to that date. I got this from a Sprint rep while planning to buy my Evo. So I won't be eligible for another year.
Click to expand...
Click to collapse
My eligibility date still shows 10/01/10. You can check yours here. I will wait one billing cycle and check again to be sure. If not, then my gf is getting a used Evo to replace her Hero and I'll get whatever the next thing is.
I agree with the OP and about to do the same before my 30 days are up.
I just can't see the EVO running almost every game i put on it slower than the N1 and not to mention some games are just too choppy to play.
HTC had the exact same issue with the HD2 and they NEVER fixed it.
I hope that due to all the media attention the fps issue received, HTC will fix it in a timely manner.
The phone is great and all, but the N1 just beats it for now. at least for me.
clubtech said:
The phone is great and all, but the N1 just beats it for now. at least for me.
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Especially now that the N1 has 720p video recording that looks better then ours >.<
mrono said:
Especially now that the N1 has 720p video recording that looks better then ours >.<
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Man... I wish I had the stone's to root my Nexus One...
Just a certifiable chicken
but what makes anyone think the HTC will be rolling out a 2nd gen EVO? It seems like every year they come out with completely new devices with different names and whatnot. Granted most internals would be the same but overall, the devices are new.
does htc just have a bad habit of using poor adhesive?
n1 from reports, touch pro from experience and now the evo. how many other htc phones have the problem?
i doubt i'll ever buy another htc phone again - heck before 26 days i may not even have this one anymore.
yep this is gonna b my last "High Tech Computers"phone.so much promises and hype they create before launch and once we get the device after falling for their trap we stuck with it.no more preordering anything for now on for me,jus gonna sit back and READ.
You aren't stuck with anything. Return it.
Uhh, have you been hiding in a cave???
LordLugard said:
Err, the iPad is actually a bad example to use as a 1st gen device NOT to buy as it is really solid with no hardware problems. Pls name one hardware defect the iPad has?
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Click to collapse
Well, within a few days tons of iPad customers reported issues with Wi-Fi, which Apple confirmed.
I have read issues with some iPads overheating. (Just run a quick google search for 'ipad issues' and you'll see plenty of problems).
More recently, Apple/AT&T managed to leak 100,000+ customers email addresses.
*********************************************************
Is the iPad a poorly made/designed product? NO. Though I do not own one, I will be the first to admit it's a fantastic device.
However, just like any other 1st-gen piece of hardware sold to the masses, issues are bound to crop up, and the EVO is no exception.
LordLugard said:
Err, the iPad is actually a bad example to use as a 1st gen device NOT to buy as it is really solid with no hardware problems. Pls name one hardware defect the iPad has?
Click to expand...
Click to collapse
Cant hold wifi. This is a known issue.
orris said:
I heard that when you activate any new phone, your upgrade eligibility bumps up to that date. I got this from a Sprint rep while planning to buy my Evo. So I won't be eligible for another year.
Click to expand...
Click to collapse
That was not my experience. I upgraded in May 09 to a Samsung Rant, then bought a Touch/Vogue a few months later off ebay and activated it on my account but I was still able to upgrade as of May 2010 to my happy little Evo.
Looks like the next round of orders is going to begin soon. If you wanna get in on the action, heres where you apply.
http://store.notionink.com/subscribe.php
Well they will surely get more hits if they release HC first
People would be foolish to buy anything from Notion Ink. There are too many other tablets available... I understand the hardware is decent, but the company provides no support. The glass on mine broke a month ago and I cannot get a response from thier support team on options to get the device fixed. Even if they had the best hardware and software in the world, you have to think about getting your device fixed and/or replaced and their support for this (or anything else is non existent).
Stay away from this company... You will eventually be sorry. Too bad, because the PQi screen had some promise...
Think twice... ir should I say think and think... and don't buy this product.. don't waste your time... I have the lcd version once I open it I can say that im not impressed ... weight, thickness, ui.. so sad to ever waste my money.. until now im trying to convince my self that its a nice tablet.. but there's a saying its hard to fool self.. so take my advice don't bother to even think to buy adam.. now im saving ill get the new samsung 10.1 by june the slim one.
Sent from my SGH-T959 using XDA Premium App
I rather like mine. Easy to plug things into. UI will be resolved soon enough if you don't like it. And its sturdy. If you broke your screen you did something really dumb. That or you're really unlucky. I got it for school. To bad I'm not in school right now to actually use it for such, but I definitely think its the superior product for such application.
Sent from my Aosp Gin-Tazz using XDA App
I love my PQ/Wifi/3G Adam i have had no problems other then the little things (facebook panel) but it is a veary good product and support always gets back to me within 24 hours
jlusco said:
I love my PQ/Wifi/3G Adam i have had no problems other then the little things (facebook panel) but it is a veary good product and support always gets back to me within 24 hours
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Click to collapse
They usually get back fast. The main problem I've experienced is getting an email to them. Unless you get the email received receipt, don't even expect a response.
Sent from my Aosp Gin-Tazz using XDA App
Amon Darthir said:
I rather like mine. Easy to plug things into. UI will be resolved soon enough if you don't like it. And its sturdy. If you broke your screen you did something really dumb. That or you're really unlucky. I got it for school. To bad I'm not in school right now to actually use it for such, but I definitely think its the superior product for such application.
Sent from my Aosp Gin-Tazz using XDA App
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Click to collapse
Amon,
A couple of things... I think I referred to the hardware as decent. There are some tablets coming to the market currently that can easily give Adam a run for its money...
As for the cracked screen... Seriously, to call someone names because their screen gets cracked? I can only assume you are a little more mature than that as a fellow Adam owner... I'll go with your second term of "unlucky"...
On to the software... Software can be fixed. It is currently buggy. Enough said on software.
On to the real problem... Support. I am very glad you are getting support responses in a reasonable fashion. But, through my experiences and quite a few other peoples experiences (read on this board, NIH, Tablet, Conclave, the NI blog), support is non-existent. Without support a company cannot survive. Support is directly related to the Total Customer Experience. If the software is buggy, and it is, support can mitigate the perception and keep people on the bandwagon. This is not currently happening.
I hope all the best for NI (heck, I bought one), I just do not think it is a sustainable model for the reasons stated above. This is just my opinion from many years in enterprise technology sales.
All the best,
CCM
For those who can't wait for the next round of orders and still feel like buying one despite what some people are saying you can buy mine here: http://swappa.com/listing/RMC301/view
Just got mine and I am pretty impressed took a little configuring but thats android...
MrGuy and StephenH have really saved the third pre order of ADAM by getting HC work started on ADAM.
Without this news I doubt anybody would have ever ordered an ADAM again.
NI must be mighty pleased
Cheers
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
1. There's a bright dot on the screen. At certain angles it is completely invisible but looking at it dead on it appears as a small bright white dot. Maybe I am moving my head or hands involuntarily but at some angles it appears as a small line, not a dot which leads me to believe that it may be dust. Opinions?
2. There is massive light bleed. Worse than the previous. There's so much light bleed that a 3x2 inch patch on the lower left looks uniformly gray on a black screen. Bleed on all four corners as well and some on the right edges. It's unacceptable now.
3. Sound seems to be balanced this time around, after 3.1 update sounds seemed a bit muted but it appears to be on some videos only, probably the gain on the video and not a TF problem. At least it's balanced left/right.
I think I should send this to Asus as I've exhausted all of the replacements eligible with TigerDirect but I'm not sure how the Asus replacement process will turn out.
In retrospect I should have kept the previous unit. No stuck pixel/dust, not as much light bleed. But now that I'm already at rock bottom (I think), I have no choice other than to do an Asus replacement. I'm willing to live with some minor defects now (even though it shouldn't be this way). I just want an "acceptable unit" and go on with my life. It's a good device but the quality control is worse than anything I've ever had to deal with.
Can anyone give details on what happens with Asus USA service? Turnaround time? What is replaced? What they want from you? I would be forever indebted.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
Only thing I've noticed on my tf is the unbalanced sound (right louder than left) which seemed to start after the 3.1 update.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Sent from my Transformer TF101 using XDA Premium App
Tubular said:
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
Click to expand...
Click to collapse
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
checkbox111 said:
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
Click to expand...
Click to collapse
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Click to expand...
Click to collapse
Thanks, I'll try.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
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Click to collapse
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
Tubular said:
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
Thanks, I'll try.
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
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Click to collapse
I'm not offended, i think people posting unsubstantiated negative crap is laughable.
I have to agree with Tubular about Asus QC. I have returned a total of 5 TFs because of massive black light bleeding and speaker issue. I decided to wait for the next batch, and hopefully all the issue will be fixed. Like Tubular, I love the TF. But the build quality is ridiculous. I never had to exchange anything more than once. I hope you will get a decent replacement Tubular. Let me know how it turns out.
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Sent from my HD2 using the swype.
hagba said:
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
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Click to collapse
And how should I know that? I'm asking if anyone had experience with Asus USA RMA, that's not going to get me any help on this forum? As in not one person on this forum has had to go through an Asus RMA? Don't make me laugh.
hagba said:
What should you do?
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
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Click to collapse
I don't really care if "members with good units will always suspect that there are some hidden intentions", that's called extreme paranoia and may require help by a mental health professional.
hagba said:
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
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Click to collapse
Or it could just be that I want some information about what happens in the RMA process. Good god you're dense. Yeah, you're totally right, there's only one reason why I would plunk $400.00 down on to a product and that's so that I hope it comes defective so I can put "pressure on Asus for better QC" (one would assume they should have had better QC in the first place) or "discredit them". You sound like an astroturfer. Even though you think you know everything you don't and your "conclusion" is wrong and horribly askew. You're looking far too deep into it, I'm not looking to pressure anyone or discredit Asus, I'm just looking for some god damn information on an RMA. It doesn't take a rocket scientist either, it's stated on the first post idiot!
As for the rest of you people, I'll keep you guys updated. I called Asus and they would only offer to repair a unit that's barely a week old and they want me to pay return shipping (which is standard fare for everyone who calls in). Now it's time to decide whether I live with this ridiculous lightbleed or send it back to Asus and take a gamble as to whether they might screw it up further. Right now I think I'll send it in, we'll see how this goes.
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Was the package sealed?
Thanks for submitting a complaint to Asus Customer Care...wait that's right this is XDA. My TF is working great and Asus support has been awesome when I needed them. And the two Asus Mobos I've had work just as good as my TF going on 2 years now.
Sent from my DROIDX using Tapatalk
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
ROFL
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
Dissenter said:
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
Click to expand...
Click to collapse
This guy pretty much sumed up what I was going to say.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
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Click to collapse
SndChsr = FAIL
fixed that for you.
Seriously, you blame bezel damage on the manufacturer? What about UPS, FedEx, or DHL?
Also, I am a bit confused. In one paragraph you say:
This is my first and I assure you, LAST asus product.
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Click to collapse
Later on you say:
Reminds me of the days when I went through 4 asus motherboards
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Click to collapse
Now I can't trust anything you say. I am forced to assume that you work for Apple, Samsung, or Motorola.
I would guess Apple though, since clearly the TF is the greatest threat to the Ipad that Android tablets have going.
Seriously 6? I would have stopped on the 3rd. I'm already planning on galaxy tab 10.1 if this one breaks the same way the 1st one does.
Sorry to hear you have had such a hard time with your Transformer. My transformer has nothing wrong with it except for very small light bleed, and it is the first one I ordered. I love Asus products personally, I have always found them to be reliable. I have built about 50 computers with their motherboards, cd drives, and video cards and have never had a single one fail on me, my family, or my friends. Guess we are just lucky.
b1ackplague said:
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
Click to expand...
Click to collapse
Hilarious, and spot on.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
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The next time something like this happens to you, just be honest. Go back to the store and tell them, "Look, I've got a terrible case of buyer's remorse. Can I get a refund?" Better still, think carefully before you buy.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try.
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What thing are you giving another try honestly? Trying to bash the transformer in the place where everyone loves the transformer!? Seriously take it up with asus as im sure most people in here don't care and don't want to hear about it. If we wanted to hear about this we would look under your first post, we don't need you reminding us that you suck at buying products and cluttering up the forum.
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
Hm im still on my first one and no problems here other than a stuck pixel which I fixed and a dust trapped on top of the S on Asus top left of ybe screen but not on the screen itself. Sucks you had a bad experience this machine is a beast im even keeping it stock (for now) because everything is running so smooth and im experiencing no lag. Anyways i dont think you needed to make a thread bashing it I hope your next tablet sucks too
Sent from my SGH-T959 using XDA App
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darkhawkff said:
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
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yeah , I completely agree with darkhawkff, why would you go back and forth six times to the same store, it could be that just completely wrecked the whole shipment themselve somehow . I got mine from tigerdirect too and the only problem i had was a littlest light bleed. Just stop complaining about your experience with 6 returns because i highly doubt anyone cares about your opinion of the TF and asus while we are on xda on our own TF that may have a little problems but we deal with it.
LMAO... Sounds like someone needs a hug?
I have a VS GTab AND the TF 101. Both have "issues". While I see that HC is still needing improvement, I am happy to go with the flow and see and be a part of the developement. I mean, come on, it is a sub $500.00 device. I think you would be better off with an iFad. Thanks for stopping by!
You, sir, have just made my Sunday evening Great work!
Meh. Find everybody that had a similar experience to yours, and it turns out you can't buy anything. Since we are here, my experience with Nokia reminds yours. Everything cool with cellphones, a mess with smartphones. 7650, power button stopped working. 3650, spent most time getting reflashed in assistance because it killed itself several times and the build quality was really poor.
Asus actually shared a factory with Apple, they made MacBooks, and there is nothing wrong with those.
Plus, as already mentioned, everything is made in China, even Apple (and people around here can fanboy as much as they like, but build quality is great) so that argument is quite weak.
I'm not telling you to get another TF, or to trust Asus again. But every company has somebody as happy as you... just that
Sent from my GT-P1000 using Tapatalk
sorry for your 6 bad units, mine has been solid since day 1. I own both the dock and TF and no issues like that on this end. Maybe your just that guy.
Sent from my Transformer TF101 using Tapatalk
Your a glutton for punishment I'd of quit on the second if I went that far. . Where did you find 6 of them at a brick and mortar store? Probably Frys ..if you bought anything there you were on your own anyway.
Mines great (only bought 1) I love it more every day.
Go home....... Asus doesn't live here.
Why people whine so much is beyond me. If you don't like it take it back. Get something else no one cares it's not like it is ours.
But with all due respect not that any is due after that post ...don't whine.
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
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I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
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If you buy a device that costs a grand, might aswell demand no ISSUES.
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You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
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Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
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Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
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Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
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QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
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Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
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Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?