Bought a nexus 7 and still on the fence - Nexus 7 Q&A, Help & Troubleshooting

So I bought a nexus 7 from office depot. It is unopened because after reading all the threads on here Im a little worried about the problems it will have. Im wondering if anyone has had any experience returning the device through office depot? Im also on the fence after hearing all the problems with the device it sounds like a huge headache. Looking to get some other users inputs on the nexus 7 device and if anyone's dealt with returning theirs at office depot. Also If you think I should purchase it from another store.

I've had no issues with the two I purchased from Staples. I wouldn't buy a pencil at Office Depot, the stores/people here SUCK!

I bought mine at Futureshop (here in Canada) and I was pretty hesitant as well in opening it after seeing all these threads about the issues people were having with theirs. But to my relief it was a good model. No visible defects with it.

Staples has a 14 day return policy on electronics. Keep that in mind when buying in store.

This is what all these negative threads are doing. Just open and start using, it's a great device.
Sent from my Nexus 7 using xda app-developers app

I bought it at ABT in Glenview, IL. I had a problem with mine and ABT did not have any issue to exchange it for me.
I have not shopped at office depot for a while but when I did, i never had any problem return/exchange.
Sent from my Galaxy Nexus

Office Depot has the same policy but once it's open only store credit. What's Google plays return policy?
Sent from my ADR6425LVW using xda app-developers app

kangxi said:
This is what all these negative threads are doing. Just open and start using, it's a great device.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I know right, it's like he wants either permission to use it, or just wants to let everyone know he's got one. &?
Sent from My Omega powered beast, using Xparent ICS

You can return for a full refund at Staples if there is a problem with the device, even though it's been opened.

blade30p said:
I know right, it's like he wants either permission to use it, or just wants to let everyone know he's got one. &?
Sent from My Omega powered beast, using Xparent ICS
Click to expand...
Click to collapse
more like i dont want to get burned again I had a Samsung droid charge worst smartphone I have ever used. I just want to make sure that all these complaints are not as widespread as they are made out to be.

You're not gonna see everyone praising it on forums, they are here to resolve issues and report problems. My 7 is flawless.
Sent from my Galaxy Nexus using xda app-developers app

You bought it already. Just open it and find out. It's completely worth it if it's got a good display. And if it's defective, you can get it exchanged.
And I'm saying this as a person that has gotten two defective Nexus 7s and am currently waiting on number 3 (from Google Play). At least with your retail store purchase, you can exchange it the same day (if they have stock) if it's defective.

I got mine from Staples a week ago tomorrow. An absolutely flawless unit as far as I can tell. It was the only Nexus they had in stock, but it has no issues.
If there are in fact problems with it, I am obviously less observant/picky than other owners. I am yet to notice anything wrong

I wish people would stop saying the same exact thing in each of these threads....
nexus 7 is a fast and great little device.
go buy it now if you get a bad one take it back until your happy

Nexus7 is awesome. I have no problems with it. I purchased mine at staples.
Sent from my Nexus 7 using XDA Premium HD app

Best device I own. Mine is flawless.
Sent from my Nexus 7 using Tapatalk 2

Stop being a b.i.t.c.h. and open it! For crying out loud. Come on people!
Sent from my Nexus 7

The first batch of Nexus 7s seem to be a little faulty, but that's expected with any brand new product. I just got mine from Staples on Sunday and it's perfect. They said their previous shipment was defective and had to send it back and mine was from the new batch that had just come in the previous day. If it's defective, return it and get another one. Easy enough.

Got mine from Office Depot a week ago and it is flawless. None of the problems people here are reporting.
Sent from my Galaxy Nexus using xda premium

You know damn well you opened it as soon as you left the store!
Sent from my Nexus S using xda premium

Related

Nexus 7 buy or not buy!

I'm hoping to buy a Nexus 7 8GB from Google play. I think they have stock now. But I heard things about Nexus manufacturing defects. And I'm in outside of the Nexus selling countries. Hope to get it via a friend in US. So is it good choice to buy it now or should I wait for next batch? Does Google's current selling batch has defects?
enrasi said:
I'm hoping to buy a Nexus 7 8GB from Google play. I think they have stock now. But I heard things about Nexus manufacturing defects. And I'm in outside of the Nexus selling countries. Hope to get it via a friend in US. So is it good choice to buy it now or should I wait for next batch? Does Google's current selling batch has defects?
Click to expand...
Click to collapse
I got mine in the UK and I have very slight screen yellow at the right hand screen, and I mean VERY slight. Apart from that everything is spot on!
Sent from my Nexus 7 using Tapatalk 2
The defects are the same with any device that you would get,and very few people have defects, its just that the people who have perfect nexus's are quieter
Sent from my Nexus 7 using XDA Premium HD app
The headlines said few people experienced it. It's normal for defects to exist with a few amongst a million in every manufacturing process. If you get one, return it, even if you are paying for postage.
Sent from my GT-I9300 using xda premium
Depending on the defect, if possible, I would suggest waiting a little bit longer before sending the device in (if you ordered from Google). Judging by:
john.2011 said:
Yes next month
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
it would seem Google isn't shipping new devices until next month anyway.
Yes, take the chance and get it when you can.
I was very fortunate to get one of the last three 16gb models in stock at Staples in Boston. It's flawless, and now that it's rooted, running EOS ROM, Motley Kernel and TWRP recovery, I couldn't be happier. Very sweet!
enrasi said:
I'm hoping to buy a Nexus 7 8GB from Google play. I think they have stock now. But I heard things about Nexus manufacturing defects. And I'm in outside of the Nexus selling countries. Hope to get it via a friend in US. So is it good choice to buy it now or should I wait for next batch? Does Google's current selling batch has defects?
Click to expand...
Click to collapse
All I can tell you is that I love my N7 and don't regret buying it in the least.
MaxCarnage said:
All I can tell you is that I love my N7 and don't regret buying it in the least.
Click to expand...
Click to collapse
Here! Here!
Sent from my SGH-T679 using xda premium
if u got the money, definitely buy it
Sent from my Nexus 7 using Tapatalk 2
Buy it! I am very happy with mine!
Sent from my Nexus 7 using xda app-developers app
There is a poll in this section "How satisfied are you with your Google Nexus 7?" http://forum.xda-developers.com/showthread.php?t=1784904
Take a look at the numbers and base your decision on the percentages.
I fall in the largest "I got what I paid for -no issues very pleased" group, with no defects whatsoever. Excellent value for $200....
robdroyd said:
There is a poll in this section "How satisfied are you with your Google Nexus 7?" http://forum.xda-developers.com/showthread.php?t=1784904
Take a look at the numbers and base your decision on the percentages.
I fall in the largest "I got what I paid for -no issues very pleased" group, with no defects whatsoever. Excellent value for $200....
Click to expand...
Click to collapse
+1
robdroyd said:
There is a poll in this section "How satisfied are you with your Google Nexus 7?" http://forum.xda-developers.com/showthread.php?t=1784904
Take a look at the numbers and base your decision on the percentages.
I fall in the largest "I got what I paid for -no issues very pleased" group, with no defects whatsoever. Excellent value for $200....
Click to expand...
Click to collapse
+1
btw I am extremely happy with my purchase.
Buy it I've had mine for 5 days already and no defects..runs like butter especially with mine rooted and overclocked at 1.6ghz
Sent from my Nexus 7 using xda premium
I would say buy it. For the price its very well worth it, if you get a bad device just send it back !
Think about it this way. People don't usually go on the internet to express how good a product is. But they usually go on the internet to express how bad there product experience is. So if everyone who owned a nexus 7 I am sure it would be a small percentage of people with defects. Just cross your fingers.
Sent from my HTC One X using xda premium [awaiting nexus 7!]

Would you return your Nexus for one dead pixel?

Just curious.
Sent from my SPH-L710 using Tapatalk 2
Yes for me.
Envoyé depuis ma Nexus 7.
yes. Google's RMA is fast and painless.
Yes I would.
Themes and apps isn't really the right section for this.
It would depend where the pixel is for me.
just noticed I posted in wrong forum. I was using the Tapatalk app and forot which section I was in
If I just bought it, yes. If I've owned it for several months and a single pixel went out I probably would not exchange it for the lottery reburb I would get (assuming they would even warranty it...I don't know what their pixel policy is).
Sent from my Nexus 7 using Tapatalk 2
I did, what sucks is that it was clear until I did the update about an hour after turning it on, rebooted...and there it was, laughing in my face. Got my replacement and the only issue I have now is very slightly raised screen, no problem though, I see there are fixes for that if I really feel like it.
Sent from my HTC_Amaze_4G
Yes. Because it's like AIDS... IT NEVER GOES AWAY!
Sent from my HTC Sensation 4G using xda premium
ROCKSTAR XS said:
Yes. Because it's like AIDS... IT NEVER GOES AWAY!
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
It did for Magic Johnson.
Sent from my Nexus 7 using Tapatalk 2
Yep, specially because you just bought it, btw, there is a few free apps to cure dead pixels.
After 1 year in my hd2 I got one, the app cure it, but it was coming back every month or so and the I had to cure it again.
ExploreMN said:
It did for Magic Johnson.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Yeah, weird right.
Sent from my EVO using xda premium
Yep
robrob777 said:
Yep, specially because you just bought it, btw, there is a few free apps to cure dead pixels.
After 1 year in my hd2 I got one, the app cure it, but it was coming back every month or so and the I had to cure it again.
Click to expand...
Click to collapse
They can possible fix stuck pixels. Dead is dead...
Sent from my Nexus 7 using Tapatalk 2
I did
Sent from my mopho
I find myself in the same situation.
I ordered online from Futureshop.ca (Canada)
I am about 6 days out of the 14 day exchange policy as I went on vacation and am just now getting to play with the tablet.
I have 1 dead pixel, now that I know it's there it is buging me, I also have screen flicker with low wifi issue, no lifting though.
Called Google, told me to call Asus.
Called Asus and got an RMA but I have to pay for shipping to Asus, I am worried I will get back a tablet with screen lifting!
Going to take my changes and send it in I guess.
oz
No. I have one white pixel but you only notice it if you are actively search for it and only on a complete black screen. Doesn't bother me at all.
I thought I have just one dead pixel, but I found others, on different colors.
I am not able to return my Nexus 7, but I would do it if I could.
Sent from my GT-I9100 using xda premium
for sure i would no way would i accept any new electronic purchases that came with defects
Sent from my Nexus 7 using xda app-developers app
Yep. Why anyone wouldn't is beyond me. Not doing so is basically encouraging less QC to be needed (if your bugging ASUS about RMA's they'll probably learn to make their devices better; whereas not bothering ASUS about issues will probably allow them to lack more and more on QC).

Best uk returns retailer

Hi all,
Im looking to order my 3rd nexus 7 but want a good retailer with good returns policy.
My first 2 came from ebuyer and they were both c70 units with screen issues so i dont want too use ebuyer again as it seems they only have c70 in stock.
So where do i buy my next one ?
Paul
Sent from my GT-I9100P using xda app-developers app
vphotographic said:
Hi all,
Im looking to order my 3rd nexus 7 but want a good retailer with good returns policy.
My first 2 came from ebuyer and they were both c70 units with screen issues so i dont want too use ebuyer again as it seems they only have c70 in stock.
So where do i buy my next one ?
Paul
Sent from my GT-I9100P using xda app-developers app
Click to expand...
Click to collapse
Hi,
I've bought mine from ebuyer on Thursday and its a C8. Tiny bit of screen lift, but its not an issue at the min. Might be a good idea to give them another go.
If you don't want to, Tesco could be a good idea. They refunded me when I was out of the 28 day warranty immediately and had no problems with them. My first one was a C7 with screen flicker.
Hi
Tescos are out of stock everywhere instore and ive heard the return process is not good if done online
Asda collect maybe a option
Paul
P.s galaxy tab 2 7.0 is looking more interesting every day
Sent from my GT-I9100P using xda app-developers app
I had two from Tesco, both had defects, returned with no issue - other than it taking a few days to sort, but I did get £20 for free from them lol!
Then I got one from my local Asda store, that also had defects so I went in and they swapped it there and then with no hassle! Plus you get 28 days return with them!
Asda dont have them either only online and collect from store.
May try them later after i play with a tab 2 7.0 in pcworld.
Sent from my GT-I9100P using xda app-developers app
vphotographic said:
Asda dont have them either only online and collect from store.
May try them later after i play with a tab 2 7.0 in pcworld.
Sent from my GT-I9100P using xda app-developers app
Click to expand...
Click to collapse
That's strange, my local Asda has a very small electronics part but they had two in stock and I ended up having both haha (well only one to keep)
You should maybe try another Asda store? I personally didn't like the Galaxy Tab, I find it too cluttered with all the Touchwiz stuff and it didn't feel as smooth as the Nexus.
Ok my local asda has a couple c80 units in stock so im picking one up later.
Hope its ok as this will be my last try with asus/google tablets.
Paul
Sent from my GT-I9100P using xda app-developers app

Should I buy one?

I am thinking about buying the n4. I love my n7 but reading some of these forum's it seems quite a few people are unhappy with it. Oh what to do?
Sent from my Nexus 7 using xda app-developers app
joeZONE82 said:
I am thinking about buying the n4. I love my n7 but reading some of these forum's it seems quite a few people are unhappy with it. Oh what to do?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Buy one.. This phone blows the n7 away
Sent from my Nexus 4 using Tapatalk 2
I think people only post if there is a problem with the phone...
That why you only see post about people being unhappy with it..
Most of the time, people wouldn't post anything about the phone if it's working fine/happy with it..
But then you do get the occasionally positive/*this phone rocks* reviews :victory:
I end up selling my N7 after awhile I got my Nexus 4... cause is such pain getting game saves around.. !
Getting mine today :good: First things to do: unlock it, flash recovery and SU and off course Franco kernel. Had it before and liked the phone, the only bad thing about this phone is the camera quality and the washed out colors out of the box.
capcanuck said:
Buy one.. This phone blows the n7 away
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
No it doesnt. Lol
I have both and I love them!
Sent from my Nexus 4 using Tapatalk 2
Right on, I need a phone and not just any phone..had the s3 unlocked rooted, loved it. Sold it lol. Was thinking about note 2 but don't really care for the gimmicks and the price! Kinda new at whats what for tech but refuse Togo back to ifoam or bb. Android rules. Caught wind of the n4 on n7 forums n dig the specs, just need to make sure ppl that have it love it. Reading a few negative threads I had to ask cuz it looks like a badass phone.
Sent from my Nexus 7 using xda app-developers app
joeZONE82 said:
Right on, I need a phone and not just any phone..had the s3 unlocked rooted, loved it. Sold it lol. Was thinking about note 2 but don't really care for the gimmicks and the price! Kinda new at whats what for tech but refuse Togo back to ifoam or bb. Android rules. Caught wind of the n4 on n7 forums n dig the specs, just need to make sure ppl that have it love it. Reading a few negative threads I had to ask cuz it looks like a badass phone.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You will not regret buying this phone, and a custom kernel should increase batterylife quite a lot. And you can set the colors to your own liking
As far as reports of problems go, there are just as many in the Nexus 7 forums. People with issues are simply more vocal.
I for one am finding this phone to be a perfect companion to my Nexus 7 and it's also as near to a flawless specimen as I could have hoped.
Sent from my Nexus 4 using Tapatalk 2
Okay I been reading up more on this phone and I can't find a good reason not to get it. Price is great specs are solid and the support and development are going to be off the charts. I'd like to know what case to get, I have been using otter box on past phones but wanna try something different.
Sent from my Nexus 7 using xda app-developers app
joeZONE82 said:
Okay I been reading up more on this phone and I can't find a good reason not to get it. Price is great specs are solid and the support and development are going to be off the charts. I'd like to know what case to get, I have been using otter box on past phones but wanna try something different.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
To be fair, most of the people in this forum are nexus 4 fanatics, so our opinions may be a bit biased
That being said, this phone is AWESOME.
Sent by carrier pigeon using xda premium
joeZONE82 said:
Okay I been reading up more on this phone and I can't find a good reason not to get it. Price is great specs are solid and the support and development are going to be off the charts. I'd like to know what case to get, I have been using otter box on past phones but wanna try something different.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I would honestly suggest a soft gel/rubber case.. Hard cases ruined my hox, too much pressure to get them on, ended up breaking some ribbon on the board, so the screen won't turn on unless the housing is partially removed.. Which is how I have to use this phone until I fix it or order a nexus 4 if its not fixable for free/really cheap.
The only thing I'm losing is LTE. Which I don't use/rarely use as it is
You should if you can get it for $350 at Play Store. I'm happy with it, very good price for a good phone. If you can live with no LTE, non removable battery, no external SD card, somewhat low/tinny speaker output volume and just average camera quality you'll be happy with it.
I would buy it again. The price is unbeatable. If you can live with the lack of OTG (Which may be fixed eventually) and camera quality then you'll love it. I think the washed out colours thing is due to peoples love for very saturated screens. As I said in another thread, take a photo of something, look at it on the screen, if it's brightly covered in bloom, then it's over saturated. Just because the Nexus 4 is less saturated doesn't mean it's washed out.
All right just ordered it from Google. Can't wait! 388.00 total but that's cheap compared to the other ones I've had bought. Not to worried about the camera I have a camera for that. I'm still not sure on what case but thinking gel case something that won't scratch it n can clean up n not bulky. I don't know what plan to go with being in northern Mn there's not too many options.
Sent from my Nexus 7 using xda app-developers app
I have been driving myself nuts with this question. I have a note 2 now that I love but I am also thinking about getting a nexus so I can have something to play around with mods and getting into developing. I have At&t so swapping the simple won't be a problem.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Well I got mine about a month ago and I love it. Even more so than my s3. Not worried about lte cuz it's not around here anyway and it does lack storage but I been using drop box. I haven't rooted it yet tho I am fine with it the way it is. No issues with it at all. Beautiful phone with great features and price. They got it right with this one. Love it.
Sent from my Nexus 4 using xda app-developers app
joeZONE82 said:
Well I got mine about a month ago and I love it. Even more so than my s3. Not worried about lte cuz it's not around here anyway and it does lack storage but I been using drop box. I haven't rooted it yet tho I am fine with it the way it is. No issues with it at all. Beautiful phone with great features and price. They got it right with this one. Love it.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
You can still have LTE just flash older radio when or if it comes to your area.
Sent from my Nexus 4 using xda premium
Noooooooo
Sent from my Nexus 4 using xda premium
If you can live with a phone that has 3 hours of screen time, meaning that you don´t go from 8am to 8pm, meaning that you have to do 2 full charges every day, go for it
i´m returning mine
I recently got it and I absolutely love it.
Things to consider though:
1. no SD CARD, got the 16GB version and im still struggling with space.
2. battery life is below average, I'm coming from a Motorola defy which had much better battery life.

I have had the luckiest weekend with the new nexus 7's

So most of you really won't give a hoot but I got the new nexus 7 the Friday that it released, really liked it but after a week or so I started feeling a little underwhelmed so I put on ad on craigslist, knowing that the 32gb was in demand I decided to try push my luck and see if I could get a good smart phone in a trade with as little cash as possible.... Well Friday morning I traded the Nexus 7 and $60 for an unopened black mist 32gb galaxy S4, it was a no brained not to do, anyways yesterday I started looking at tablets again as I was missing my N7, I was trying like crazy to get stores to match office max's 20% offer but couldn't, I was gonna just buy the one 16gb that one of the store s had but I decided against and I would wait for a 32gb in a few weeks...
Well this morning I look on Craigslist again out of interest seeing if their was any decent tablets on for reasonable money, i looked in the computer section and their was a nexus 7 just listed, all it said was nexus 7 32gb for $150.... I get there expecting the 1st gen, I was gonna offer him $120 for it, out he walks of his house....its only a 2nd gen brand new sealed never touched.... I just got a brand new 32gb N7 FHD for $150!!! I didn't even make him an offer, I just took it in excitement... I am a lucky lucky guy this weekend!
Sent from my Nexus 7 using xda app-developers app
Lol I'd check the serial with the police before you attempt to ever resell
Sent from my SCH-I605 using Tapatalk 2
Already did that, not stolen, he said it was bought for him and he had his car towed yesterday so needed the cash to get it out, I just got luxky
Sent from my Nexus 7 using xda app-developers app
Nice!
Sent from my Nexus 7 using xda app-developers app
I had the worst weekend with the Nexus 7... two exchanges and two duds.
Sent from my Nexus 4
aimfire72 said:
I had the worst weekend with the Nexus 7... two exchanges and two duds.
Sent from my Nexus 4
Click to expand...
Click to collapse
I feel for you
Awesome, I lucked out and got the last one at office max with the 20% discount on Friday. Lol I think the cashier wanted it for himself the way he was holding on to it. Nice chain of events for you, better go buy a lottery ticket too
Sent from my Nexus 4 using xda app-developers app
You got lucky with office max, they have no idea when they will get them back, the while company has run out of inventory and Google will not give them a restock date, well done on getting the last one..... Good idea on the lottery ticket lol
Sent from my Nexus 7 using xda app-developers app
Oh wow sorry to hear that mate
Sent from my Nexus 7 using xda app-developers app
I went to best buy and the sign for the nexus said 99$ so I told them to get a manager. Basically I got a brand new 16 gig for 106$ with tax cause someone had the wrong sign out. Thanks Best Buy.
Sent from my Nexus 7 using Tapatalk 2
Yeah I was bugging them for like five days and that coupon expired on Saturday. Told me Togo online and gave me the run around for awhile but persistence paid off.
Sent from my Nexus 4 using xda app-developers app

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