Related
My story is typical, I'm guessing, I am posting to see how many others who have opted for the MIR route have had to go through as much?
Mailed in my MIR form 6/17/2010
About a week later, get an email with the tracking number. Say, 6/23/2010.
I keep checking, I keep checking. Says processing for almost a month.
Then 7/17/2010, it says Invalid, that my address was wrong. Interesting, because I know it isn't, claims my "zip code" must be a valid US zip code. I live in Brooklyn, I know my zip code is fine.
I call them that day. First phone call, the rebate CSR (who informs me that they cannot see my account address yet asks me to verify my name and address, huh?), she corrects the "incorrect address" It's so wildly egregously wrong that I KNOW someone had a turrets moment when they were typing.
I'm told everything is fine. Also that the website takes approximately 2 weeks to update that the rebate is back on track.
I check a week later, 7/23/2010. For whatever reason I called the rebate number again. They tell me that while they have corrected my "address" my zip code appears to be wrong. Again, this is RIGHT AFTER the Rebate CSR has just had me VERIFY my name and address over the phone. I get them to correct the zip code.
Just forward to today: 8/10/2010, I call them because on Friday I received a postcard claiming my address was STILL WRONG. I check online, it's been over two weeks, the information about a disallowed rebate has not been updated.
Again, this Rebate CSR has me VERIFY my name and address but claims they can't see my information, then what are they "verifying" against? When I ask they can't tell me apparently.
After a 10 minute back and forth where I am told on no less than one occasion that "it's computers, they do whatever they want." I wanted to tell him that computers ONLY do what they are told, nothing more, the joke I've heard over the years is if you tell a computer to screw up, it's going to ask you how.
He says, he's now corrected the information and that the system will show a valid rebate status and they will be mailing out my check to me within 2 weeks.
When I asked him about why I called the other times and was told the information had been corrected and it had not, I swear I could hear him shrugging (mentally). "Look man, these are computers, they do whatever they want."
*sigh"
Just checked my rebate status, something they claimed would take two weeks to update, took this guy 2 minutes.
I'd love to hear other stories about rebate hell. Perhaps the power of persistence.
OUCH....that really had to hurt...next time though you should probably go to Radioshack...at least they have instant rebate's in place of mail in.
~Jasecloud4
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
jkinnison90 said:
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
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Click to collapse
Ew Wirefly...they're the worse...but Radioshack and Best Buy are fine.
~Jasecloud4
Every rebate I've ever sent in the past somehow got list never to be found again.
Sent from my Supersonic
I didn't have any problem with my Evo rebate, but did with my last phone's rebate. Everything looked fine until it got to the approved-mailing your check part of the process, then after a few days it was changed to invalid. Called them up, the guy said, "Hmm, that's weird, there's nothing wrong with it" and he put it back in. Website showed approved again for a week, then it went invalid again. Called them again, and another person said "That's weird, nothing wrong with it, let me talk to my supervisor". After holding for a while, they finally put it back in. A few weeks later, I got my check, and got the pleasant surprise of getting a $250 rebate instead of the $100 rebate I was supposed to get
whats the # you called for sprint rebate? is it just the regular customer service line?
i just checked and mines invalid lol.. and i never recieved anything for my other account.
Hopefully the world will start seeing more of this.
http://reasonablecitizen.wordpress.com/2010/03/29/mail-in-rebates-under-attack-in-wi/
I had a similar problem but they gave no reason as to why it was invalid. I sent them an email and they credited me the 100 on my next bill
I didn't have any issues with my rebate (had 2 of them actually). Just received my check last week.
my history with mail in rebates reflects the following rebate cash flow process
1. third party Rebate handler records 250,000 rebates sent in
2. Company (Sprint) reimburses rebate handler for 250,000 rebates plus 30% administrative/handling fees
3. Rebate company "invalidates due to incorrect rebate info" or "lost paperwork" or "computer glitch" 50-70% of rebates
4. Persistent rebaters (25%) call in/email/stalk/harass rebate company for rebate and finally receive rebate
5. Remaining users forget about rebate - rebate company celebrates profitable year with huge salary increases.
Me...I stay on their asses till I get my rebate - complete with calendar reminders and copies of ALL paper work till I receive my rebate.
Mule
just called, they only had 1 of 2 of my rebates on file.. looks like i gotta go back to the sprint store, fax them over everything they requested for the 2nd rebate.. 1st rebate they processed or re validated -_-
I checked my status because of this thread, I was declined, reported I got all discounts at time of purchase. I called, said it was B.S., rep said they will be mailing a $100 check now. I guess I better stay on top of this.
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
On Website
pscalett said:
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
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https://www.sprintrebates.com/track/sprintpcs/track.html?INTNAV=ATG:FT:RebStatus
You'll get an email with a rebate tracking number and a link to the rebate status page.
I checked my rebate about a month ago and it came back as an invalid address. So I called them and gave them my correct address. The reason is that the Sprint store was trying to be helpful and fill out the card but the guy has worst penmanship than I do. So instead of a 0 it looked like a "b" to the processing center. Had to go to Sprint because I am on a friends and family plan.
So they gave me the tracking number. If I look up the original one, still shows as denied - correction processed now that I just checked, but the one with the tracking number that I got when I called Sprint shows in progress and ready to be mailed within 30 days.
The other day I got a post card stating that my address was incorrect, but beats the heck out of me if they can get my address from their files - and bill me each month that they couldn't use the same address to mail me my rebate. So 8 weeks so far and waiting. Would have been nice to have sooner, not that I need the money right now, but last month was a $425 phone bill including the additional EVO tax and phone on my account.
got my check last week, sent in mid-june.
Had no problems here....smooth like always. Sorry to hear about your problem
sanjsrik said:
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
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I purchase mine from sprint because no one had it in stock at the time. I kept stalking bb, rs, and the sprint website until someone had it in stock. I got the"invalid" postcard and when I contacted then they said it was because it had not been 30 days yet. I will be keeping my eye out. I use to work for sprint in the past and they got in trouble once for bogus denials of rebates. Also the rebates are processed by a third party company named Young America, they actually process the rebates for all companies.
http://store.microsoft.com/NewWindowsPhone
Get a 3 month Zune Pass if you pre-order. No idea if it's suported by AT&T / Samsung Focus, but I signed up anyway just 'cause I don't want to wait in line only to find the phone sold out
I signed up, just because any chance to get a WP7 early is right in my alley
I wonder...
I can't see all the fine print of this deal, so I'm wondering the following:
1. If I am already a Zune Pass subscriber, will I still get the free 3 months? I have an old Zune 30 that I'm hoping to retire with my WP7 purchase.
2. If it **does** apply to the Samsung Focus, I assume that the 1 month Zune Pass that AT&T offers won't be tacked onto the end of the 3 months, but I hope we still get the rest of the entertainment package. I really want to try that uVerse Mobile streaming/downloading app.
dalydose said:
I can't see all the fine print of this deal, so I'm wondering the following:
1. If I am already a Zune Pass subscriber, will I still get the free 3 months? I have an old Zune 30 that I'm hoping to retire with my WP7 purchase.
2. If it **does** apply to the Samsung Focus, I assume that the 1 month Zune Pass that AT&T offers won't be tacked onto the end of the 3 months, but I hope we still get the rest of the entertainment package. I really want to try that uVerse Mobile streaming/downloading app.
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I'm not sure about either of the above (i did look around for the info). However, here's what I was told by a CSR from ATT this morning:
So they are going to "pre order" online one day before they go on sale? I guess they are willing to sell it on the 7th with overnight shipping on the 8th.
I was hoping Best Buy mobile was carrying the Focus, but they told me just the Surround when I called. They are accepting preorders there.
dalydose said:
So they are going to "pre order" online one day before they go on sale? I guess they are willing to sell it on the 7th with overnight shipping on the 8th.
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Yeah, I also took it with a grain of salt just because you never really know 'till you get there. I may not jump in on the 7th (like I might have during the week next week). Here's my thought: With just 1 more day to wait, I would like to hear from at least 1 person who got a focus and put in an SD card before booting the first time / hard-resetting after wards so that I'd have a better idea of what to expect.
I signed up at windows store and at AT&T for pre-order info.
I had to get film developed at Sams Club for work today (Only place around besides pro camera shops that still develope film ) . The Sams Club in store cell rep told me today that he will receive their shipment of the Focus' on the 5th or 6th of November. To start selling on the 8th. He also claims they will be selling it at least $10 cheaper then AT&T. Plus he told me they do not have a restocking fee if returned with in 30 days, only pay for services, prorated.
He had a 3 page color spec sheet; that I haven't seen before. Was defiantly different then the PDF AT&T has floating around the web.
***P.S> did any of you get a reply email when signing up for pre-order notice at the windows store site? I got error messages when using my any of my 3 Gmail account, and my Yahoo account, but when I used Gmail account through Outlook I didn't get an email at all..
I was not sure where to post this at but alot of you guys are absolutely helpful
so i figured i'd post here and ask for your help. Sorry mods and i hope this
doesn't get moved!!! It is a little long so i apologize for ranting
I've been with Tmobile since November 2010 and i was told I would be able to
switch over to post paid from flexpay in 6 months which i estimated around April.
Good deal. I am on easpay(automatic drafting) and the payments are always on time. Last month, I paid my usual amount for one line. Cool, everything is fine.
A week or two later, i decide to add a line for my brother to get a phone. Being flexpay, i have to of course buy the phone and make a payment in advance for services as well as month in advance since it is in the middle of the bill cycle. Again, no worries everything is cool.
So low and behold the phone gets here and the same day it gets here, both his and mine line are suspended for nonpayment(even though i made a payment for both). I call in and talk with the reps from the Philippines and they tell me they can't find a payment.
So i am basically getting annoyed because i always pay on time and they are telling me i have not paid for either line.
So i used the trick and I called back and instead of using my number, i just typed in my friend's number(She is postpaid) and i got their division of postpaid customer service and explained the situation. They filed a lost payment and while they researched it, they reinstated my account. Eventually that was solved.
Okay, so flash forward to two weeks ago and the same issue occurs except this time I didn't make a payment nor was automatic payment supposed to take the payment out. It is due on March 3rd and it took the payment out
at the end of February.....
So i call in and dispute this and they what..."Can't find the payment" and they have to do another lost payment search and it will take 3-4 business days.
I go on vacation for Spring break and I decide to call in and figure out what is going on. I've given them nearly 2 weeks to fix it.
So now...
1)Can't find the payment(even though my checking acct shows it was taken)
2) They closed the case of the missing payment...Didn't contact me by phone email, text, letter in the mail or anything letting me know the case was closed and letting me know what else i could do or needed to do. They just closed the case and had i not called in, i would have never have known it was closed.
Basically they can not find a payment and even now that i have taken the actual checking out statement in to the store and had them fax it(while i was there) they are still telling me nothing can be found.
It's $101. I am not worried about this money. It is the principal of the situation and the fact that I do not want to be apart of a company
who takes money but can't find the payment.
I didn't mail the money or a money order. It is an electronic payment.
There should be footprints everywhere that shows a payment. And i
don't see how the same exact issue can happen in less than 3 weeks
apart.
any suggestions? what would you guys do?
The fact is, you have proof in the bank statement that T-Mobile collected money from you. Sounds like you're going to have to climb the supervisor ladder until you get someone who has some authority. They can't deny a payment when your bank confirms they took it, so it's just a matter of following it through to the end. As to how you view T-Mobile and whether you wish to stick with them, that's up to you.
Is there anyway to get contact with someone above the call center reps? I've spoken with 2 supervisors(obviously from the Phillipines) and it has just been
an annoying ordeal.
I am only sticking with tmo until the Xperia play or Bionic is released(or some new windows phone catches my eye).
I just need to figure out how to get in contact with someone above the call center reps
They tried to screw me over too when I returned my g2 and got a mt4g. They were charging me for both still because I just did the thing where you add payments to your bill. They were still charging me for the phone I returned and the new one. For about a month of fighting with them, they just kept saying we don't see the payment then they started telling me they returned my money which wasn't true because it wasn't in my account and a credit was never made. So I called the bank and bam 3 days later I got my money. Go to the bank and tell then T-Mobile said they returned you the money and you haven't received it. They will return it for you and take care of the liars at T-Mobile. Been with them for 8 years, I don't know why they were gonna lie and try to screw me out of $138. Bullcorn.
Sent from my HTC Glacier using XDA App
I can almost guarantee the payment was accidentally posted to your friends acct.
@Chad, haha that is doubtful
But anyway, after threatening to leave and take both lines with me to Verizon, she credited my account for the next billing cycle 54 bucks.
Small compensation but at least i got a decent rep who actually did something in my favor.
And I already called my bank and disputed the charge and i should have my 101 dollars back by tuesday the bank rep said.
This works out in my favor. I am still leaving them because i find their flexpay customer service horrible and since my next bill is not due till May 5th now, i am
able to A)save a month of paying a bill B)able to wait and see what comes out for
the other 3 carriers at CTIA
Sounds like Sprint is already taking over, in the CS dept.
There's a big push to get ppl from fp to post paid. Have you asked if you're elegible for conversion?
I've seen payments post to the wrong acct before.
Me too same exact situation here. Was grtting chastened for the g2 and the 4g. Lame.they did fix it though.
Sent from my HTC Glacier using XDA App
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
It does your probaly going to have to wait another 6 months to get post paid. Make sure you have that they are at fault so get it in writing. I myself pay full price for my phone out of contract plan. Since its cheaper in the long run anyway.
Sent from my glacier using XDA Premium App
carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
If you want off flexpay go into a corporate store and get them to call. In the store they have the same list to see if your prequalified or call from someone's phone who goes to regular customer care.
Sent from my HTC Glacier using XDA Premium App
Eh, it's all good.
I'll just drop the 200 for the ETF or sell the line to a friend
I am WANTING THAT FRIGGIN Xperia play
Ok,so i've been waiting for this day to check my account and see that I lost my upgrade..Well April 1st is here and I just checked my account and im not sure what is going on but my line still has its $150 upgrade..But heres the kicker,my fiances phone witch had a $75 upgrade and was due to change on June 1st to 150 no longer says she is eligible for $75 anymore and has to wait untill June to get 150.
Did they do away with 75/year too?
Well April 1st is here and I just checked my account and im not sure what is going on but my line still has its $150 upgrade..
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Give it a few hours, I;m sure it will show up.
sitlet said:
Give it a few hours, I;m sure it will show up.
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Click to collapse
Yep. It'll probably take the system a few hours to process all of that. Don't get your hopes up.
When did you last use your $150 upgrade? If it's been more than 22 months then you won't lose it.
Sent from my HTC EVO 4G with Tapatalk
BrianBaker said:
Ok,so i've been waiting for this day to check my account and see that I lost my upgrade..Well April 1st is here and I just checked my account and im not sure what is going on but my line still has its $150 upgrade..But heres the kicker,my fiances phone witch had a $75 upgrade and was due to change on June 1st to 150 no longer says she is eligible for $75 anymore and has to wait untill June to get 150.
Did they do away with 75/year too?
Click to expand...
Click to collapse
Just checked mine (before today I was eligible 6/1 for $150), it says 6/1 I'm eligible for $75 off 2yr and 4/1/2012 $150 off 2yr.
I just called sprint and talked to a few people, got transfered about 4 times and landed in the caring arms of the retentions department. The lady I spoke to was very nice and submitted a request to reset the eligibility on two of my phones. It should show in 24 hours. I will report back and let you know what happens.
Also I believe being as nice as possible and pleading ignorance to the S/P changes helps a lot. Telling them that you are going to be spending almost a grand on new phones when they release this summer didn't hurt either I'm sure.
SolsticeZero said:
Yep. It'll probably take the system a few hours to process all of that. Don't get your hopes up.
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Just got home from work...still showing the same info..im only 14 months in and I still have my upgrade but my finances still shows $150 upgrade in 61 days but save $75 now is still missing.
Well I received a call on 4/2/11 at about 6:00 pm mst from Brenda, the retentions rep that I spoke to, and both of my lines were reset.
I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
snappjay said:
I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
Click to expand...
Click to collapse
I'm hoping to get an early upgrade too, as my upgrade date is May 2nd. I plan on calling the stores in my area every day starting on the 26th to see if they got the phones in. Then I'll go to the store and ask very nicely...I've heard if it's only a week or two, they usually just do it.
Well darn. It looks like the Walmart price is 198 now
snappjay said:
I've been with AT&T since 2003 (Cingular/AT&T Orange) and I've never asked for any early upgrade or bill extension. I've always been on auto pay and never late with payments. My offical upgrade is May 7th 2013.
My fear is that the S4 will be out of stock with a 2 week ship time if I wait until May 7. And lets be honest.... I really want the S4 (coming from iphone 4)
I've read some accounts of people getting an early upgrade if they ask "nicely". My quesiton is, who would I ask? 611? AT&T brick store?
I would like to be able to take advantage of the Wal Mart deal, so should I go to walmart and ask for an early upgrade? What about Best Buy?
Thanks for the tips!
Click to expand...
Click to collapse
Hey bro I am one of those who got the early upgrade. I was officially available for an upgrade on May 9. I first chatted with an AT&T rep who advised me that if I dialed 611 and spoke with Customer Care they would be willing to give me an early upgrade. After I called and advised them about my conversation with the chat rep, they helped me out immediately. Also, they attempted to charge me $249.99 over the phone for the GS4. I reminded them that online the phone was $199.99. So the Customer Care rep spoke to a "supervisor" who "approved" me to have the phone at the website price. A $36 first month activation fee is still required but I can happily say my phone is "pending shipment"
My upgrade is in June. But I called today and they said I could upgrade as soon as the phone is not on pre-order but "in-stock" online. When do you think that will be?
Yeah, I just called 611 AND my local stores and I got a ton of different policies...
-611 says: You can order (not preorder) the phone TOMORROW (6/23) and they will honor the 30 day early upgrade and have it shipped out.
-Corporate AT&T store 1 says: No early upgrades at all. Ever.
-Corporate AT&T store 2 says: Early upgrades are fine as long as it's within the same month of your upgrade, so May 1st would be the earliest I could pick it up. Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
So what the hell? Why are there three different policies when it comes to early upgrades?? I would expect it to be different between corporate vs resellers, but they should all keep to the same policy.
snappjay said:
Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
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Ha! Classic.
snappjay said:
Yeah, I just called 611 AND my local stores and I got a ton of different policies...
-611 says: You can order (not preorder) the phone TOMORROW (6/23) and they will honor the 30 day early upgrade and have it shipped out.
-Corporate AT&T store 1 says: No early upgrades at all. Ever.
-Corporate AT&T store 2 says: Early upgrades are fine as long as it's within the same month of your upgrade, so May 1st would be the earliest I could pick it up. Oh, and he gave me the line "It's not like this is an iPhone, it's just an Android."
So what the hell? Why are there three different policies when it comes to early upgrades?? I would expect it to be different between corporate vs resellers, but they should all keep to the same policy.
Click to expand...
Click to collapse
Wow! I guess your best bet is to call 611 tomorrow and order the phone. See when is the expected ship date, and please keep us posted!
Generally they will do an upgrade during the month that your upgrade is available. Best bet is to stop at an AT&T store but don't expect them to price match a lower price if they give you an early, early upgrade.
I got an early upgrade my self I wasn't post to upgraded until November 2013 I went int too the ATT Store they added additional year on my contract I was able to get pre order of the Samsung Galaxy S4 the rep was really nice to me in store.
I end up paying $450 Samsung Galaxy S4 1 year contract which was fine for me I was cool with it I only had my Samsung Galaxy Note 1 for only 1 year.
So I just tried calling 611 since the phone is officially released and I see it on the att website to order and they said that the early upgrade doesn't cover GS4 and that I was told incorrect information...
At this point, I'm throwing my arms in the air and saying "screw it". Why even have an "early upgrade" policy if it's inconsistent?
guys, I'm not due for an upgrade till Nov 2013, i called in and spoke very nicely to a lady at ATT, and she said she could give me the upgrade for 200$ as an early upgrade. the only thing is they can't send out s4's yet, as they're currently online or retail only, so i can call back on launch day and shell send out one, i note has been made to my account.
BUT!! I'm greedy, so i still went to an att store and asked if i can do the same thing, and the guy said they don't have the ability, i said the rep on the phone said i could, he checked my account notes, and said 'oh OK then', so i was able to get him to write down on the back of his business card that i can do an early upgrade in store on release day.
just sharing what i did to get Mine, if you guys wanna do it too
Sent from my GT-I9300 using xda app-developers app
soraxd said:
guys, I'm not due for an upgrade till Nov 2013, i called in and spoke very nicely to a lady at ATT, and she said she could give me the upgrade for 200$ as an early upgrade. the only thing is they can't send out s4's yet, as they're currently online or retail only, so i can call back on launch day and shell send out one, i note has been made to my account.
BUT!! I'm greedy, so i still went to an att store and asked if i can do the same thing, and the guy said they don't have the ability, i said the rep on the phone said i could, he checked my account notes, and said 'oh OK then', so i was able to get him to write down on the back of his business card that i can do an early upgrade in store on release day.
just sharing what i did to get Mine, if you guys wanna do it too
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
Did you go to an AT&T corp store? I called every corp store within 2 hour drive time and they all say "within the same month" or "not at all". I even had a 611 lady call the corp stores to tell them about the 30 day upgrade policy and tbe corp stores said that they wouldn't honor it.. even coming from 611.
Like I said, it would be nice, but I'll just wait until next Wednesday. The last 611 gentlemen KNEW that I was going to ask about the S4 and told me, as soon as I asked about the early upgrade policy that it doesn't count toward the S4. So it looks like they are adding "notes" to my account every time I call.
My upgrade is in July, wonder if i should get the upgrade or just wait for the Note 3 hmmm.
My upgrade wasn't due till July 3rd, I phoned 611 and spoke to the rep, who not only gave me my unlock for my S3, may reason for calling, I asked about an early upgrade, and she ok'd it, had to check with a supervisor I think as she put me on hold. Pre-ordered S4 $199 +tax, usual 2 year contract extension.
Been a customer since 06, and have never asked for early upgrade, bill extension, never paid bill late.
/shrug, be polite ask nicely and you maybe rewarded.
I have used an early upgrade in the past using 611. The "ONLY" thing though was that "I HAD TO PURCHASE" it from ATT over the phone while I was on the line with them. They WOULD NOT let me use the Line Upgrade from any other business so the price through them was $50 more than from Walmart in store.
So I have two lines available for upgrade as of May 2nd and May 5th. So this time I will wait for those dates to pass this time. Specially since I have seen other businesses off it for a cheaper rate again that ATTs price. Walmart has always been good for me on a few occasions during upgrading, and another time was Radio Shack had the lowest price. Either of those two above I did NOT have to re-do anything with my data plan (Grandfathered Unlimited Data plan) as they called ATT while I was in store anyways. I also have another line due for upgrade in the middle of July, so it will probably be saved for the Note 3.
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geoldr said:
My upgrade is in June. But I called today and they said I could upgrade as soon as the phone is not on pre-order but "in-stock" online. When do you think that will be?
Click to expand...
Click to collapse
its in stock online and not in preorder status anymore
I tried to order over the phone...they said I can't til April 30th...store says I can do early upgrade on may 1st since it'll be the same month...man att has gotten strict lately...between July 2012 and march 2013 I upgraded my one line like 4 times without issue and always got subsidized pricing...
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