Database Users

Help! Asus repair returned pad and dock DEAD!

Just got my pad and dock back from Asus repair in the Czhech Republic. Pad refuses to turn on or reset or anything. Dock no longer shows any light when connected to charger. Pad no longer powers on when connected to charger or through the dock.
The charger does not even get warm.
When I sent it off all that was wrong was the left speaker died. I did not attach it to the dock as it comes bundled with the dock unattached. When it got here it was attached to the dock and had been like that since at least Friday when it was shipped!
I now have an expensive brick.
Also the UK support phone number does not work!

Well that's f'ed up. I know it's quite annoying, but how about sending it in again? Or send it in and ask for your money back if you have enough. Can't think of many options here...
deadman3000 said:
Just got my pad and dock back from Asus repair in the Czhech Republic. Pad refuses to turn on or reset or anything. Dock no longer shows any light when connected to charger. Pad no longer powers on when connected to charger or through the dock.
The charger does not even get warm.
When I sent it off all that was wrong was the left speaker died. I did not attach it to the dock as it comes bundled with the dock unattached. When it got here it was attached to the dock and had been like that since at least Friday when it was shipped!
I now have an expensive brick.
Also the UK support phone number does not work!
Click to expand...
Click to collapse

Yeah I don't get it. At least when I had it it was working. Even with one dead speaker. It seems odd that both the dock and the pad are not working. The fact I do not get a charge LED on the dock is also strange. I wonder if they are both just discharged and my charger has died so cannot recharge them. If I could charge from the USB port on my PC at least I could tell that way. But I tried connecting it to the PC and it does not even give a hint of recognition. I have opened an RMA both with Asus and Ebuyer where I purchsed it from and will see who gets back to me first.
EDIT: Ebuyer got to me first. They do not have any in stock so I am returning it for a refund. Hopefully if all goes smoothly I may go to my nearest store and buy from there as it's easier to return a faulty item to a store and the price is the same wherever you buy it from over here in the UK.
Wish me luck!

deadman3000 said:
Just got my pad and dock back from Asus repair in the Czhech Republic. Pad refuses to turn on or reset or anything. Dock no longer shows any light when connected to charger. Pad no longer powers on when connected to charger or through the dock.
The charger does not even get warm.
When I sent it off all that was wrong was the left speaker died. I did not attach it to the dock as it comes bundled with the dock unattached. When it got here it was attached to the dock and had been like that since at least Friday when it was shipped!
I now have an expensive brick.
Also the UK support phone number does not work!
Click to expand...
Click to collapse
Yes this is frustrating, but you posted the same thing in:
http://forum.xda-developers.com/showthread.php?t=1112835&page=20
Double posts will not fix problem faster.

deadman3000 said:
Just got my pad and dock back from Asus repair in the Czhech Republic. Pad refuses to turn on or reset or anything. Dock no longer shows any light when connected to charger. Pad no longer powers on when connected to charger or through the dock.
The charger does not even get warm.
When I sent it off all that was wrong was the left speaker died. I did not attach it to the dock as it comes bundled with the dock unattached. When it got here it was attached to the dock and had been like that since at least Friday when it was shipped!
I now have an expensive brick.
Also the UK support phone number does not work!
Click to expand...
Click to collapse
Are you sure it isn't just the charger that is broken? Maybe the pad and dock are out of power (which is why pad doesn't turn on), and because the charger is broke, this is why its not charging them. Like you say, the charger isn't even getting warm.
Mario

MarioUK said:
Are you sure it isn't just the charger that is broken? Maybe the pad and dock are out of power (which is why pad doesn't turn on), and because the charger is broke, this is why its not charging them. Like you say, the charger isn't even getting warm.
Mario
Click to expand...
Click to collapse
The charger only gets warm when it is delivering current to the dock. If the charge circuit doesn't go into the charge mode, the charger will not get warm. based on the dozens of posts here, if the TF is docked for any period of time and not plugged in, it will kill the battery and once totally dead, they appear to no accept a charge.

Rumbleweed said:
The charger only gets warm when it is delivering current to the dock. If the charge circuit doesn't go into the charge mode, the charger will not get warm. based on the dozens of posts here, if the TF is docked for any period of time and not plugged in, it will kill the battery and once totally dead, they appear to no accept a charge.
Click to expand...
Click to collapse
Wait...you're telling me that you can't leave the pad in the dock?!
That is terrible.

newtybar said:
Wait...you're telling me that you can't leave the pad in the dock?!
That is terrible.
Click to expand...
Click to collapse
No, not for very long before the dock's battery completely drains and dies (possibly forever).
It is terrible, enough for me to tell everyone I know not to buy a Tf.

Possibly dead tf101

So.. my heart us a little broken tight now and not quite sure what should be done.
Here's the run down I have the first waves of transformers, rooted was running aokp build 31 before the screen fail.
Its been fully charged it at least I think it has been (can't really tell). At first I thought it was simply the screen not coming out of sleep.
So I had held the power button down for the 11 seconds or whatever it was, and heard the speakers do the power down poppy noise.. but now it will not turn on or boot.
Any ideas on what to do or where I should/could go or send it would be greatly appreciated.
Thanks
Sent from my DROIDX using Tapatalk 2

Does adb work? Can you get ANY response? Full charged and plugged in?

Hi, sorry for putting out this old thread, but I dont want to open a new one.
Have the same problem. I cannot get in ADB and the TF does simply nothing. Have gouveur kernel..
Try charging it again.. Maybe its just empty after Kernel Panic...

Sometimes I have to hold power for like 10 seconds wait 2 seconds then another 10 seconds for some reason. Hope it helps.
Sent from my SCH-I510 using xda app-developers app

Nope, Display stays black...
It is charged.. Dock have green LED... Can I send it in with luck? Because I flashed ROM+Kernel...

bubarub said:
Sometimes I have to hold power for like 10 seconds wait 2 seconds then another 10 seconds for some reason. Hope it helps.
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
Same here. Mine wouldn't turn on this morning. I did the whole button finger dance and nothing. Let it charge, even though it was already charged and then did the same button thing for 5 minutes and it just came back on.

Can anyone one of you get into APX mode (Vol Up + PWR) and have your OS see your device? IF you can, then you use NVFlash to reflash your stock firmware (or custom ROM) and restore your backup, if you made one.
I just soft bricked my TF101 B50 and saved it with this --->
http://androidroot.mobi/2012/05/27/introducing-wheelie-nvflash-for-asus-transformer-tf101-b70/a
FYI, I am on Linux but you should be able to open the .sh file and use the same commands. Either that or there are Windows programs that use NVFlash binaries. Easy Flasher is one that I can think of off the top of my head.

No, cannot boot APX..
Just tried the 10sec.press+2sec.wait for roundabout 5 Minutes as above written and for 0,5sec flashed the emtpy Battery symbol on the screen. Keypad says full Battery. I think it is not charging when its turned off..
Will be on Holidays till thursday and try then APX mode trough the Keydock.. Hope that works..
Gesendet von meinem GT-I9100 mit Tapatalk 2

I am in the same boat. TF101 that is out of warranty and just all of a sudden stopped turning on. I have a dock as well and the dock full charges, but within the dock or out of the dock and connected to ac power, it still wont turn on or show any response at all. No response at all. I have tried every button combination i can think of and find on the interweb. I really hate that the tablet doesnt have a light indicator for power. While the ac adapter might be fine and charging the dock, the internal part of the tablet where the adapter connects could be damaged or something and never getting power (docked or not) and we would have no clue. Havent looked into seeing if I can install a new battery and how much a new one would cost, but that still wouldnt solve the issue with getting power in the first place to charge or function. Any suggestions or ideas outside of what we have already talked about in this thread?

MACscr said:
I am in the same boat. TF101 that is out of warranty and just all of a sudden stopped turning on. I have a dock as well and the dock full charges, but within the dock or out of the dock and connected to ac power, it still wont turn on or show any response at all. No response at all. I have tried every button combination i can think of and find on the interweb. I really hate that the tablet doesnt have a light indicator for power. While the ac adapter might be fine and charging the dock, the internal part of the tablet where the adapter connects could be damaged or something and never getting power (docked or not) and we would have no clue. Havent looked into seeing if I can install a new battery and how much a new one would cost, but that still wouldnt solve the issue with getting power in the first place to charge or function. Any suggestions or ideas outside of what we have already talked about in this thread?
Click to expand...
Click to collapse
RMA to Asus. Mine had some serious issues staying stable and I obtained a RMA for a refurbished unit I bought from Newegg in February. It was in Texas one week and is being returned tomorrow. I don't know what if anything was wrong with it or if it even works when I get it back. I do know it was a door stop when it left and it only cost me shipping there to give them a shot at a repair. It was my last hope for a great tablet.
Good Luck
StevieJake

steviejake said:
RMA to Asus. Mine had some serious issues staying stable and I obtained a RMA for a refurbished unit I bought from Newegg in February. It was in Texas one week and is being returned tomorrow. I don't know what if anything was wrong with it or if it even works when I get it back. I do know it was a door stop when it left and it only cost me shipping there to give them a shot at a repair. It was my last hope for a great tablet.
Good Luck
StevieJake
Click to expand...
Click to collapse
Just got mine back from ASUS after a short visit to Texas. They did not charge me to fix it, but they did not say what was wrong with it either. I am just glad to have my tablet back. It appears to function normally now. Great service from ASUS with my money.
StevieJake

So now I came back from holidays and boot the TF without any problems. "It just works"
Will write again if any problems will appear.
Gesendet von meinem Transformer TF101 mit Tapatalk 2

I had a similar problem with mine... Let it sit for a few days and it magically started working again.

TF300T burned up while docked!!!

So I was laying on my bed watching TV when I noticed that very distinct smell of burnt electronics. I have a lot of electronics in my room, so I got up and started checking each power cable and device and couldn't initially identify the source. I laid back down and the smell went away, then it came back with a vengeance. So I was eventually able to trace it to my TF. I did NOT have it plugged in to AC power. No physical mods or overclocking have been done to the system.
After inspecting my dock and transformer, I found that the smell emanated from the left side dock connector on the dock as well as the power port on the dock. On the pad, the only noticeable damage was just to the left of the lower left side of the screen where the left side dock connector connects. It started to burn or melt whatever it is under the screen. It's difficult to say whether the pad or the dock or both is at fault for this. But my guess would be the dock.
Both are having to be replaced. I am still within my in-store return, however, best buy is having to order and ship it because they don't have any 16GB models left.
Pad Information...
Pad Serial: C30KCTxxxxxx
Firmware Version: 9.4.3.30
Bootloader: Locked
Dock Serial: C30KCTxxxxxx

that sucks! sorry to hear that, i hope it doesn't fortell bad quality control.

Glad you found it before things could've gotten worse.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2

atleast you can get it replaced mate and things could have been a lot worse

These babys can pull alot of amperes while charging, as evidenced by the scorching hot charging adapters and short recharge times.
My guess is that either the dock announced itself as a charger somehow (or however that works) or the tablet "thought" it was charging from an adapter (or however THAT works).
Edit: Or someone cast a lvl 10 fireball on your preciousss.
Yep... Definitely magic.

/dev/void said:
These babys can pull alot of amperes while charging, as evidenced by the scorching hot charging adapters and short recharge times.
My guess is that either the dock announced itself as a charger somehow (or however that works) or the tablet "thought" it was charging from an adapter (or however THAT works).
Edit: Or someone cast a lvl 10 fireball on your preciousss.
Yep... Definitely magic.
Click to expand...
Click to collapse
Lol yea, a level 10 fireball seems more evident.
Sent from my SGH-I777 using Tapatalk 2

I wonder if this is an issue in related to the TF300 drawing power while docked in sleep mode (unplugged)?
I have had two of each and still the same issue. Both have the newest firmware and in both cases drained the batteries and were warm while in sleep mode while docked for the night. Weird.

It seems that your TF300T was droped?

My Xoom learned a new trick...

...Play dead.
We all know how brilliant a design the charge cord adapter is, I myself am on to my third one in almost two years. Well, the tablet stopped charging today and no matter which wall outlet I used or how much I wiggled the lead I could not make the light come on. Seeing that my Verizon contract is all but done at the end of this month and rather than buy another charge cord I decided to buy a new tab. I just picked up the new Asus Transformer Infinity, not too bad so far. Anyways, about 20 minutes after getting home with neither tablet charged to a useable level, the power goes out for a couple hours- just my luck too. When the power came back on suddenly the light on the Xoom came on. I hadn't touched it since I gave up on trying to get it to charge. Now here I am with two tablets and a $500 hole in my pocket. I know I was bound to get a new one eventually so I'm going to hang on to it but I never saw it happening like this.
Has anyone else had any issues regarding their chargers? Or anything unusual occur in general? I'm sure I'm not alone.

Ouch I would hate to folk out another $500 dollars for a new tablet even though my old one still works. I don't use my tablet for any intensive apps like games, so a new one would be pretty pointless for me. I never had any issues with my charger, well one time one of my charger did blow up, but that's because the battery was faulty for my jump charger for my car. Other than that, you might have some dust in the charger pin hole? Just a guess really.

I'm on my third charger since March. Original Motorola one died, second one (off eBay) burnt out, current one (off eBay) still working but I can't use the touchscreen while unit is charging.
I live remote using an off-grid power supply so this may have something to do with it.

Chelseablue said:
We all know how brilliant a design the charge cord adapter is, I myself am on to my third one in almost two years.
Click to expand...
Click to collapse
Huh. I have four of them, from the original back in Feb '11 to one I was given a few months back, and they all work perfectly- and most of 'em are used every week (two at home, one in the office, one for travel).

agreed with kcrudup, ive been through 2, the only reason being i snapped the connector on the first one when i pulled it out at a bad angle

The charger that came with my refurbished Xoom lasted almost through the first charge. I thought I was going to have to send the whole thing back until I took it into the Verizon store and verified that it charged with a different charger. I've since got one off eBay and another with the standard dock. Both have been holding out so far.
Oh and my Xoom touch screen doesn't respond while charging either. Somewhere I read that a factory reset will fix that... but I'm waiting until my 90 day warantee is up to put EOS on it since my BT mouse works while it is charging.
ByteWrencher

My original charger is still working and I got my tablet 8 months back. I think the charger has lasted pretty well. How long did peoples original ones seem to last?

ByteWrencher said:
Oh and my Xoom touch screen doesn't respond while charging either. Somewhere I read that a factory reset will fix that
Click to expand...
Click to collapse
That's an electrical problem (noise and/or grounding issues with the charger raise the "noise floor" so the touchscreen controller has trouble determining what's a valid touch) and can't be cured by any reset, factory or full or ...
Your issue is your charger- try another.

xoom chargers
Chelseablue said:
...Play dead.
We all know how brilliant a design the charge cord adapter is, I myself am on to my third one in almost two years. Well, the tablet stopped charging today and no matter which wall outlet I used or how much I wiggled the lead I could not make the light come on. Seeing that my Verizon contract is all but done at the end of this month and rather than buy another charge cord I decided to buy a new tab. I just picked up the new Asus Transformer Infinity, not too bad so far. Anyways, about 20 minutes after getting home with neither tablet charged to a useable level, the power goes out for a couple hours- just my luck too. When the power came back on suddenly the light on the Xoom came on. I hadn't touched it since I gave up on trying to get it to charge. Now here I am with two tablets and a $500 hole in my pocket. I know I was bound to get a new one eventually so I'm going to hang on to it but I never saw it happening like this.
Has anyone else had any issues regarding their chargers? Or anything unusual occur in general? I'm sure I'm not alone.
Click to expand...
Click to collapse
Just a quick note.. I've had the ebay sourced chargers fail on my xoom ( and other devices). I found that the power ratings on some of them are rather optimistic... they simply are running at the outer limits to charge the tablet and failure can be internal to the power unit...best case.. or worst case failure dumps overvoltage or raw AC power to the tablet.
Fortunately my failed units were of the internal power supply version.. and aside from bad smells no real damage was done.
I have successfully built charger/power units after scavenging the connector from my failed power supplies and using a minimum 1.5 amp 12v dc supply... they seem to work fine.. and keeping one handy is much more convenient than wondering where I last used it :fingers-crossed:
as always.. your mileage may vary

Hmm, that's interesting. Unfortunately this charger is from Verizon and i would surely hope that their stuff work to the correct specs. I wonder sometimes that maybe the problem could be with the contact inside the tablet. Could that have something to so with it?

Chelseablue said:
Hmm, that's interesting. Unfortunately this charger is from Verizon and i would surely hope that their stuff work to the correct specs. I wonder sometimes that maybe the problem could be with the contact inside the tablet. Could that have something to so with it?
Click to expand...
Click to collapse
I think the Motorola/Verizon chargrs are good. I think the earthing issue is with the cheap chargers from China.

When I lost my cellphone charger I had to buy a Chinese one, well, when charging it looked like possessed by the Devil itself lol! The screen started acting strange and I wasn't able to control it... Then I found my original charger and the exorcism was complete lol^2! BTW, a guy on X10 mini pro community (one of the best developers I ever met - my favorite one ) lost a cellphone with a Chinese charger, so what can I say - be careful with it!
Sent from my MZ601 using XDA HD Premium using 1/8of my brain, the other 7/8 is thinking in my love Isadora

TF101 Dock issues

When I plug my dock in I get resistance feedback on the surface of the dock. If I touch the dock by the mouce pad, it give feedback like there is a power leak or current running through my fingers a fuzzy feeling.
Does anyone else get that?
If my Tab is docked it has the same feedback if I touch the side edges. If I undock it only is on the Dock.
If I plug the power into the tab it doesn't have this issue.
My dock is B70KAS
This might be my power drain issue. As my dock battery drains fast from the first day I had it. Even when the power is off and the tab is undocked, the dock drains.

I sometimes get that, too. but only when connected to the charcher and only in the edges of the dock.
Sent from my Transformer Pad using xda app-developers app

I think there is a short or something else. I have felt this before when I was younger our stove had a short/leak and if you where touching the stove and opened the fridge you get this feed back.
Does your dock battery drain fast? system on or off?

Can't say that I've ever felt any issue with the dock but I do have the battery drain. If I leave it off the charger for a day or two, even if it is completely shut off both the dock and tablet batteries will be dead. A few months ago I sent it in for RMA. Took several weeks for them to send it back. I had a horrible experience getting it into Asus for repair. They replaced one part but was very vague at what they found. Now the only difference is that it drains just a little slower. I can probably get three days off the charger now.
If that Samsung Nexus 10 becomes reality next week this tablet will be given to a family member!
Sent from my Transformer TF101 using Tapatalk 2

TF101 eee pad dock issue
I have the same issue .When i plug it in i feel current flow with the edge of my figures like a pulse.
I feel it either connected or not .In the second occation only from the dock.
Now to drain issue . When the dock and the tablet is fully charged ,connected and turned off , the battery goes out into 3 days . If they are apart there is no drain issue to any of them.
Also the tablet turns on every time i plug in the charger, by itself no matter if it is connected to dock or not.
There are several threads according to this issue and the conclusion is that responsible is an IO chipset in the dock.
Normally Asus had should announce a repair report with no warranty limits.
frendly
P.S Excuse me for my syntax (no native speaker)