Related
Just wanted to inform everyone about an issue I had with my Transformer. I just received it today - beautiful screen and great device. After using it for a while I noticed a large spec of dust under the screen. After closer examination I noticed about 8+ specs of dust underneath. Looks like it either wasn't sealed properly or it was really dusty when mine was made. I can see them with the device on or off.
I almost ignored it but I can't - so it is going back.
Tried to exchange with Amazon.com - they can't even process an exchange right now since they are so far back ordered (apparently about 400+ still back ordered). They did put a note on my account and will allow me to exchange within 60 days when they get more though.
I also called Asus - they wanted me to send it back and issued an RMA - initially they wanted me to pay for shipping but they sent me a label after I explained I had had the device for only a few hours.
Dropping it off at Fedex to send back to Asus in just a bit.
I will keep everyone posted on how it goes...
Mine has only one speck of dust but it is a fairly large one. It was there out of the box so I'm assuming they do have issues with dust at the assembly plant... Please keep us updated on how the process goes. I'm on the fence with mine as to whether to just keep it or send it back for an RMA because of the uncertainty in how long it may take to process a return when there is no extra stock to work with.
They said it will take 10-14 business days - really hoping it is sooner than that.
I will let everyone know when I get it back though - I am just worried the replacement will have another issue if they don't fix my existing unit. Kinda curious if they will just replace it or clean the screen somehow.
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Click to collapse
Dust ninjas? The evil enemy of the white ninjas.......
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Click to collapse
Yeah. They call that a "Clean Room". Go figure.
As already wrote in another post, i had the same problem with all tranformers tried. I'm still waiting for next batch.
Ravynmagi said:
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
Click to expand...
Click to collapse
I think they might offer cross shipping (heard about that in the thread about bricked Transformers) but I didn't push them on it. I had a hard enough time getting them to pay for shipping. The 10-14 business days starts when they get the unit too - so it might be a while... Really hoping they were just padding the dates.
I've got one beautiful spec of dust under my screen as well, aboout 1/2 inch from the bottom. Might try to live with it because I'm afraid of getting one with more dust under it.
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
tehdoughnut said:
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
Click to expand...
Click to collapse
Return it for replacement or refund.
Do not accept a defect just because supply is limited.
You will be reminded of this every time you use the device.
Wait for the next batch that hopefully have better quality control.
Ugh, dust under a touchscreen is my pet peeve. I have the Sony Touchscreen eReader and after about a year, there were dozens (more than 20) of dust particles under the screen. It was so bad, it became distracting to read. I ditched it for a Nook Color.
Hopefully I get lucky with my Transformer when/if I ever get one
I also have 1 spec of dust under the screen.
I didn't notice it at first because I was too excited when I got it.
Ugh, between all the issues I've read about (software and hardware) I'm a lil glad I decided to wait. This is the straw that breaks the camel's back for me. Here's hoping Asus and Google get their act together in time to take full advantage of Tegra 3.. Good luck with the first gen Transformer guys, you are true Android pioneers!
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
Scott21 said:
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
Click to expand...
Click to collapse
Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
s13se said:
Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
Click to expand...
Click to collapse
I sent mine in yesterday (see the first post for details) - the repair facility is in California. Like some of the other posters I am worried about getting one worse than what I sent in (or with other issues like dead pixels) but it isn't right to just accept something like so I sent it back to Asus.
well, count me in as another victim. got this one for my dad, and 1st thing i noticed was that the plastic sleeve was full of fingerprints. As though someone had handled the tablet before, but the asus seal was untouched on the box. On mine, the plastic sleeve was as clean as the display so I new something was up. Not only was there a spec of dust on the bottom right hand corner, there's also a dead pixel near bottom center.
My question is, do I return now and wait for restocks (got mine from BB 4 Bus) or do I wait til BB's return period is up? I've already given mine to my dad and in all honest, if I didn't look for it, I may have never seen them.
add me to the club. im thinking about returning it to amazon. i also found a piece of dust stuck under my screen.
Hello all,
First time I have done a post so firstly a hello to everyone. Secondly It is an update/ask for advice time from everyone.
I sent my Galaxy Tab 10.1 in for repair due to the newton rings problems and i have been checking it's progress online. Today a new status came up saying:
"Cancelled by ASC Non Defect (Working properly)"
When I called up customer services they explain that this could be due to two reasons:
1) They have deemed this as a default due to my use (apparently the more likely of the two)
2) For stats they have closed the case and are waiting for a part.
Has anyone had experience with these people and do they know any of their procedures? Also if they do say it was due to my misuse what are my options?
Sorry for the rant and new thread just need some advice asap.
Liam
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Exactly that's what i said. The service rep was saying this could be a thing they do to make the statistics of cased open and closed better. However he did say this is a unlikely option.
ok, I think I understand now.
They closed the case because they dont want the case number to remain open in their system and pass SLA "service level agreement" time. This is pretty common in hardware repair.
If this is true then it does sound like they will replace the part.
Well that's good to know. At first i was thinking the person was just fobbing me off. I really hope they do repair the device; If not I will go mental at them.
Thanks for the info.
Also have anyone in the UK got theirs repaired yet?
Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Wait? It costs $120 to make it, or it's made of $120 worth of bulk parts.
The argument is valid, but not when you twist up reality to make it fit your point. There are other costs involved in making and getting the tablet into your hands than the bulk cost of the parts.
Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Sadly I wouldn't have a clue on how to replace it?
For anyone else who has this problem here is an update. They have agreed to replace it but it will take up to 28days. BO
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
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Click to collapse
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Evan2ac said:
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
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Click to collapse
The assertion here being that they don't power on the device and check the serial number, etc., that is electronically embedded in the device? Does that really work?
Another update. I called back and apparently it was sent recorded delivery today. Will let you know when i get it.
Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Tell it to these ppl then
http://forum.xda-developers.com/showthread.php?t=1222149
Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Being the reason why it does actually help. Because the device is sealed you create a greater pressure on the inside of the device than on the outside. Since the back part is more flexible than the front it moves outward, obviously only slightly, but just enough to reduce pressure of whatever is pressing against the screen from behind. And as pointed out, it is only temporary, as when you stop blowing the over pressure seizes as well.
I also have the problem with Newton Rings, but I think it's because it is a little bent. The corners of the tab does not line up when I put it on a table.
Just thought I should mention this so you guys having newton rings can check if yours is bent as well.
It is not the best built tablet and it might bend a little if you have it with you in a backpack etc..
samsung galaxy tab 10.1 newton rings
be careful when you buy any samsung product from overseas , samsung uk will not honour their warrenty although the problem is a know manufacturing defect
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem
Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium
ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.
RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
It worked for a minute. Haha! What will I do to fix it?
I stumbled across this link on Wired.com.
I'd still rather be safe then sorry, the cat has already knocked mine off the coffee table once.
91ludesit said:
I'd still rather be safe then sorry, the cat has already knocked mine off the coffee table once.
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Click to collapse
That's why I hate cats...
Mine gets dropped atleast 5 times a day. My 3yr old son loves this thing. All is well, knock on wood.
Sent from my Transformer TF101 using Tapatalk
The 6 year old knocked my tf and I had issues with the backlight of the tfSent from my LG-P920 using Tapatalk
My sister's 3 sons (3, 5, and 6) have used their TF as a frisbee before. The glass is fine.
Well, I got a scratch. I am very careful and I have a case and I still got a scratch. But I don't know how it happend. I use a sreen protector now.
91ludesit said:
I'd still rather be safe then sorry, the cat has already knocked mine off the coffee table once.
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Click to collapse
Same thing happened and my screen DID break, fortunately the guy I purchased it from was more then happy to exchange it. It was within 48 hours after buying it,
dhamma110 said:
Well, I got a scratch. I am very careful and I have a case and I still got a scratch. But I don't know how it happend. I use a sreen protector now.
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Click to collapse
I treat my tf like an abusive bf treat his battered gf. no case and no screen protector. Take it with me everyday. No scratch or mark of any kind. Don't know how you people do it.
I take mine just about everywhere but the loo, but my TF is fairly well taken care of other wise. Give or take dogs climbing over the screen and my backpack flying across the car here and there.
Watching the "Drop test" of a Galax SII and iPhone 4S, made me extra glad to have gone ASUS instead of Apple. I was especially impressed when getting scratched by my dog and the docks metal, didn't leave any thing behind but dock hair.
I am pretty rough on mine and not a single scratch
What cat!? All I see is a site for corninggorillaglass
lol super Asus TF
lol first day i got tf i got it in barcelona and i dont know the trains there so i got little confused i was using google maps with the dock open like a laptop i rushed in as an old woman was coming out droped it right on the door as i saw how the door closed it together for luck and i coulndt get it out because of the rubber of the door so i had to wait till next stop to pick it upbefoe door open and it could fall out of the train. "YES I DINT THINK ABOUT THE SECURITY BUTTON AND NO ONE COULDHELP ME THINK ABOUT IT"like i said im from ibiza a small island no trains there... btw not a scracth or nothing on mi transformer he is udistructble.
--------
Motorola Atrix 4g
Iphone 4
Dell XPS 1330
Asus Transformer
lucky escape there mate!
Wow, that is.. pretty amazing. Damn old people, though good for her, not driving a car to kill people. She's just using the bus to attempt to kill tablets.
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
I have the exact same problem, the left side is coming out a tiny bit. when using it i cant notice it, but when i look from the side i can notice it, but its only a tiny bit. im keeping mine, i have no problems whatsoever with mine (apart from that)
I notice it all the time now that I'm aware of it. After playing with the tablet all night, it's like a tick now to check if the left side is staying down or not.
I realize this is a budget device and form factor may not have been a priority but, after choosing the 16gb version, taxes and shipping, I spent over $280 on the Nexus 7. It's not a $199 tablet.
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
05GT said:
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Click to collapse
Ordering just a week ago I would have thought I got the latest batch. In my googling though it looks like there is a newer version than what UPS dropped off at my door on 2012-08-31.I believe the relevant info is the SSN on my box an it is C70*
If I had bought this at a brick and morder, I would take it back and exchange it today. Since I didn't and I'm at the mercy of Google and the 3rd party call centers they've hired to handle this kind of think, I'm not sure what I should do.
LaTropa64 said:
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
Click to expand...
Click to collapse
They email you the return label and RMA form to print out and let you order a free replacement (actually they place a $250 preauth charge on your card that should disappear after a few days)
You get 21 days to send back the defective unit, but the new one should arrive before then.
Sent from my Nexus 7 using Tapatalk 2
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
alferret said:
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I also ended up with a C8 with lift on the left side, new batch doesn't resolve the issue at all, still luck of the draw whether you will get one that has issues or not.
airmaxx23 said:
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
Click to expand...
Click to collapse
This might work but doesn't help everybody, mine was lifting again after a little bit.
NeoMagus said:
This might work but doesn't help everybody, mine was lifting again after a little bit.
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Click to collapse
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
airmaxx23 said:
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
Click to expand...
Click to collapse
Seperation/ screen lift, is the same thing. Look at the link I posted, you can see my bezel and edge of the screen separating. If it worked for you, thats awesome like I said it worked on one of mine for a little before seperating again. It isn't a permanent fix for everyone
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
Send it back and get a replacement
Sent from my Nexus 7 using Tapatalk 2
ManBearPig618 said:
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
Click to expand...
Click to collapse
Quoted for the absolute truth. :good::good::good::good::good::good:
Wow isn't this like the one thousand thread about screen separation?
Sent from my SPH-L710 using xda premium
I have the same problem. C80...
BUT:
I really don't think that thigthening those screws or adding the missing ones is a good choice here.
If you consider that Asus leaves those screws out of the device on purpose than there can only be one reason:
To me it looks like the display is to big for the frame it might just be 0.1mm or less.
Leaving the screws out will then avoid to add pressure on the display due to pushing it into the too small frame.
That could be the reason that not every device in a batch is bad. They just have a couple of bad positions at molding where they get too tiny frames, the others are OK.
...my 2 cents...
I will keep sending mine back until I get one without missing screws.
Edit: or the two outer screws are too close together. This would even make more sense.
I have exactly the same problem with my Nexus 7. It's an C80. Otherwise the tablet just works perfect.
Is it possible that the screen can break in the future because of that separation? Had someone recognized that the gap got bigger at the C80?
Thanks for your answers.
I'd say if you don't push it down/flex the glass you will be fine.
Yes it is and it is ot covered by the warranty if the screen cracks. Ask for replacement
Sent from my Nexus 7 using Tapatalk
Just got a new one ordered. Screen issue and the WiFi is messed up. Not sure if I messed it up but the wife's n7 gets way more signal. I got a c60 from Ireland.
I noticed this after i used it for a few days, it happens RIGHT where it gets hot on the back, it sticks to something inside and then comes off, hence the click/sticky sound. This is ridiculous. Anyone else have this issue?
https://www.youtube.com/watch?v=uvM86LO6Fdo&list=UUh0w9UCsW4rJNRvOxLwV9qQ
On the phone with HTC, they tried to turn it into something I DAMAGED on the device, i wasn't having that. They shuffled me off to the tech support and there i demanded to speak to a supervisor. Finally I got an RMA and shipping instructions. Shipping this guy back tomorrow, so so so mad and disappointed at this device.
reinert012 said:
I noticed this after i used it for a few days, it happens RIGHT where it gets hot on the back, it sticks to something inside and then comes off, hence the click/sticky sound. This is ridiculous. Anyone else have this issue?
On the phone with HTC, they tried to turn it into something I DAMAGED on the device, i wasn't having that. They shuffled me off to the tech support and there i demanded to speak to a supervisor. Finally I got an RMA and shipping instructions. Shipping this guy back tomorrow, so so so mad and disappointed at this device.
Click to expand...
Click to collapse
same here at the same spot. I think I will RMA tomorrow
Not happening here, thank goodness. I have the very same model, granted just had it for 1 day (and not planning on "keep exploring" until I might actually reproduce the issue). :fingers-crossed:
Same issue new 32 gb white just got it hours ago. Also it is taking 10 hours to charge... really?
Now I finally understand what everyone means by a clicking sound... I'm on a black 32,nothing at all like that. Bummer bro
That definitely sounds like a defect. Thank God mine doesn't make that sound.
I bet after it gets really hot it might be melting something structural in the back. I don't have the issue, but maybe I haven't warmed it up enough.
Sent from the future...
The mine doesn't make that sound
I noticed that mine made the same noise, but it sounds like some adhesive is trying to stick, but is not strong enough. That would also explain why the sound comes when letting go instead of when pressing the device. So I pressed the back firmly. Now the sound is gone and I think the flex has become smaller too (could be placebo)
Message has been Baconized
I agree with Gormsen. Sounds like double sided tape that is just not sticking. The back seem super thin and that probably all that keeps it flat in the middle. I do have the flex but no noise yet...
It must be some adhesive melting when it gets hot, which causes it to unstick.. pretty pathetic.
jaju123 said:
It must be some adhesive melting when it gets hot, which causes it to unstick.. pretty pathetic.
Click to expand...
Click to collapse
Or, it could be that it's thoroughly pressed upon manufacturing. Pathetic? Nah, all products have some production errors.
The good thing is that we should be able to fix this, if we pull of the back cover, apply some stronger double sided tape and the put the back cover back.
We can do some hardware modifications, am I the only one who's excited about it?
Also with the extra space (due to the flexing) we will be able to fit a bigger battery, if one is made
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Gormsen said:
I noticed that mine made the same noise, but it sounds like some adhesive is trying to stick, but is not strong enough. That would also explain why the sound comes when letting go instead of when pressing the device. So I pressed the back firmly. Now the sound is gone and I think the flex has become smaller too (could be placebo)
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Not placebo. Mine was very bad to begin with. Several places on the back could be pressed in with a light finger and under the camera I had that sticky click. I did as you and literally pressed the tablet together firmly at all places. During this process there were several clicks as if the whole thing settled properly. Result. Zero flex and it now feels totally solid all around the back. I'm totally happy with it now since I have no noticeable lightbleed and everything works as expected. Good times! ?
Laz35 said:
Not placebo. Mine was very bad to begin with. Several places on the back could be pressed in with a light finger and under the camera I had that sticky click. I did as you and literally pressed the tablet together firmly at all places. During this process there were several clicks as if the whole thing settled properly. Result. Zero flex and it now feels totally solid all around the back. I'm totally happy with it now since I have no noticeable lightbleed and everything works as expected. Good times! ?
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Sweet Ladies and gentlemen.. We have a cure
Anybody else who can confirm this?
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Gormsen said:
Sweet Ladies and gentlemen.. We have a cure
Anybody else who can confirm this?
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I noticed the sound when i unboxed it. Have tried to do so. But seems like my stick is not strong enough, and the sound remains. If this is really a stick issue. Then maybe try to heat it up and push the back hard to stick properly may solve the problem. Anyway I have initiated RMA so really dont want to fix it lol. fingercrossed to get a good device.
This isn't really anything new as my Nexus 7 was the same back in 2012. I gave it a good squeeze and its still creak free to this day. I did the same with my Nexus 9 and can confirm that I don't have any creaking, although mine didn't have that much creaking to begin with anyway.
Sent from my Nexus 9 using Tapatalk
I'm glad the op doesn't have the nexus 9 anymore.
chefdave12118 said:
I'm glad the op doesn't have the nexus 9 anymore.
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Hi
reinert012 said:
I noticed this after i used it for a few days, it happens RIGHT where it gets hot on the back, it sticks to something inside and then comes off, hence the click/sticky sound. This is ridiculous. Anyone else have this issue?
https://www.youtube.com/watch?v=uvM86LO6Fdo&list=UUh0w9UCsW4rJNRvOxLwV9qQ
On the phone with HTC, they tried to turn it into something I DAMAGED on the device, i wasn't having that. They shuffled me off to the tech support and there i demanded to speak to a supervisor. Finally I got an RMA and shipping instructions. Shipping this guy back tomorrow, so so so mad and disappointed at this device.
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Yes the exact same thing happens here, I've not played any games or had the device become hot, just expect it was like it from the start. This is typical HTC build quality, reminds me very much of the HTC One X and it's plastic back, just all done a bit cheaply.
In the iFixIt pictures there doesn't appear to be any sticky pads in the location this is happening, so it is probably just sticking unintentionally to the smooth plastic of the stick on NFC antenna in that location. As the whole back cover seems to default to be floating away from the internal chassis by a couple of millimetres, again typical HTC lack of attention to detail, then the back is going to do this, become depressed and sometimes stick to pop out again making a noise.
I'll personally live with it, it is a bit annoying, and I'd expected better at this price point, but it doesn't affect the functionality.
Regards
Phil
Firm press between both hands is the fix. You will hear and feel it lock. There are back clips that are not seated. Mine is solid and click/creak free now.