Hello all,
First time I have done a post so firstly a hello to everyone. Secondly It is an update/ask for advice time from everyone.
I sent my Galaxy Tab 10.1 in for repair due to the newton rings problems and i have been checking it's progress online. Today a new status came up saying:
"Cancelled by ASC Non Defect (Working properly)"
When I called up customer services they explain that this could be due to two reasons:
1) They have deemed this as a default due to my use (apparently the more likely of the two)
2) For stats they have closed the case and are waiting for a part.
Has anyone had experience with these people and do they know any of their procedures? Also if they do say it was due to my misuse what are my options?
Sorry for the rant and new thread just need some advice asap.
Liam
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Exactly that's what i said. The service rep was saying this could be a thing they do to make the statistics of cased open and closed better. However he did say this is a unlikely option.
ok, I think I understand now.
They closed the case because they dont want the case number to remain open in their system and pass SLA "service level agreement" time. This is pretty common in hardware repair.
If this is true then it does sound like they will replace the part.
Well that's good to know. At first i was thinking the person was just fobbing me off. I really hope they do repair the device; If not I will go mental at them.
Thanks for the info.
Also have anyone in the UK got theirs repaired yet?
Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Wait? It costs $120 to make it, or it's made of $120 worth of bulk parts.
The argument is valid, but not when you twist up reality to make it fit your point. There are other costs involved in making and getting the tablet into your hands than the bulk cost of the parts.
Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Sadly I wouldn't have a clue on how to replace it?
For anyone else who has this problem here is an update. They have agreed to replace it but it will take up to 28days. BO
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Evan2ac said:
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
Click to expand...
Click to collapse
The assertion here being that they don't power on the device and check the serial number, etc., that is electronically embedded in the device? Does that really work?
Another update. I called back and apparently it was sent recorded delivery today. Will let you know when i get it.
Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Tell it to these ppl then
http://forum.xda-developers.com/showthread.php?t=1222149
Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Being the reason why it does actually help. Because the device is sealed you create a greater pressure on the inside of the device than on the outside. Since the back part is more flexible than the front it moves outward, obviously only slightly, but just enough to reduce pressure of whatever is pressing against the screen from behind. And as pointed out, it is only temporary, as when you stop blowing the over pressure seizes as well.
I also have the problem with Newton Rings, but I think it's because it is a little bent. The corners of the tab does not line up when I put it on a table.
Just thought I should mention this so you guys having newton rings can check if yours is bent as well.
It is not the best built tablet and it might bend a little if you have it with you in a backpack etc..
samsung galaxy tab 10.1 newton rings
be careful when you buy any samsung product from overseas , samsung uk will not honour their warrenty although the problem is a know manufacturing defect
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem
Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium
ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.
RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
It worked for a minute. Haha! What will I do to fix it?
Related
hi all, ever since i had my original Touch HD replaced by orange as it got damaged in work, the replacement has pretty much always had an oily looking substance visible under the screen. it causes no problems and is only visible when the screen is off but i was wondering what it might be and if i can get rid of it as i'm due my upgrade next month and want to maxmise the resale value of my phone.
any help would be great, thanks in advance
Anyone? 79 views and I'm the only one with this issue
If it was a replacement, it was probably a refurb unit. The oily substance might be some cleaning fluid used when reassembling the phone, and not removed properly.
It shouldn't be there, there's unlikely any way to get rid of it without disassembling the unit. Best bet is to send it back to Orange and complain.
handsomedog said:
If it was a replacement, it was probably a refurb unit. The oily substance might be some cleaning fluid used when reassembling the phone, and not removed properly.
It shouldn't be there, there's unlikely any way to get rid of it without disassembling the unit. Best bet is to send it back to Orange and complain.
Click to expand...
Click to collapse
Thanks for the reply, same sort of lines along what I was thinking, either that or something like excess sweat getting held in the small layer of air trapped in the touchscreen used on these. I think my brother is going to buy it as it is as soon as I get a new phone so I doubt I'll bother going to Orange about it, and incur another £25 insurance excess. Thanks
Its a newton ring, where it's either overheated through use in the past or (if you believe HTC) it's from applying too much pressure to the screen.
It will show up more under flourescent light.
If you're still in the returns period of the phone, send it back and ask for another, if you're past that (thus giving them the ability to say it was fine when they sent you it) then there is a thread on here which describes clearing the rings using a lighter.
If you're going to try that, find the thread for the full instructions.
Both my blackstones developed the rings, neither of them had excessive pressure applied to the screen, but they do get very hot using tomtom while charging in the car.
Tried a warranty repair from HTC, they demanded £180 and denied it could be anything other than too much pressure, so tried a warranty repair through carphone warehouse (the shop was being refurbed when I first had the problem which is why they suggested I went direct to HTC).
The phone came back untouched, they'd sent it to HTC for repair, HTC sent it back saying "no pixel errors found" so the hadn't even read the fault description from CPWH. I ended up claiming for a new one on my insurance citing water damage at CPWH's advice.
The replacement also developed a long ring up the middle of the screen, managed to clear it with a screen protector as this flexes the layers of the screen and pulls them tightly together.
xaccers said:
Its a newton ring, where it's either overheated through use in the past or (if you believe HTC) it's from applying too much pressure to the screen.
It will show up more under flourescent light.
If you're still in the returns period of the phone, send it back and ask for another, if you're past that (thus giving them the ability to say it was fine when they sent you it) then there is a thread on here which describes clearing the rings using a lighter.
If you're going to try that, find the thread for the full instructions.
Both my blackstones developed the rings, neither of them had excessive pressure applied to the screen, but they do get very hot using tomtom while charging in the car.
Tried a warranty repair from HTC, they demanded £180 and denied it could be anything other than too much pressure, so tried a warranty repair through carphone warehouse (the shop was being refurbed when I first had the problem which is why they suggested I went direct to HTC).
The phone came back untouched, they'd sent it to HTC for repair, HTC sent it back saying "no pixel errors found" so the hadn't even read the fault description from CPWH. I ended up claiming for a new one on my insurance citing water damage at CPWH's advice.
The replacement also developed a long ring up the middle of the screen, managed to clear it with a screen protector as this flexes the layers of the screen and pulls them tightly together.
Click to expand...
Click to collapse
Thats really helpful, thank you for clearing it up. Yes the oily substance on mine is right down the middle of the screen and moves when any pressure is applied to the screen. It doesn't hamper the phones performance in any way and cannot be seen at all when the screen is lit up and considering that claiming a replacement on my insurance will cost me £25 and I've been offered £100 for the phone as it is I'll probably just wait for my upgrade on the 13th. My dad has just passed away this week and I can't really be doing with any more hassle or bills so I'll make do, its been there for about 7 months without really bothering me.
If I leave it will it cause any major problems or have any side effects to the phones performance in any way as it is all working perfect at the moment?
Sorry for your loss.
If its not interfering with the screen's response (mine doesn't but my first HD was much worse and prevented typing) then I'd leave it be, get the upgrade (go for a HD2 unless you want android) and sell your HD.
Same crap with mine.... Newton rings? How about ring of death!
xaccers said:
Sorry for your loss.
If its not interfering with the screen's response (mine doesn't but my first HD was much worse and prevented typing) then I'd leave it be, get the upgrade (go for a HD2 unless you want android) and sell your HD.
Click to expand...
Click to collapse
I would go for the HD2 but I fear WinMo is slowly on its way out, there's virtually no new games come out for it and everyone either seems to be jumping ship to the iphone (sorry to swear so openly on the forum) or android. I have been thinking of trying the Samsung Galaxy S or possibly HTC desire but I've still got a few weeks to work it out. What do HD's go for now used? Mine is fully unlocked and comes with a few accessories like the in car holder and charger and has an 8GB MicroSD card with it
Well, given the tech specs of the HD2, chances are it won't be long into WP7's life before a rom is released to work on that, otherwise you can run android on it.
Personally, I've kept mine stock other than installing SPB mobile shell 3.5
There's the star trek game, spider man, transformers, worms (oh that is so much fun).
Just wanted to inform everyone about an issue I had with my Transformer. I just received it today - beautiful screen and great device. After using it for a while I noticed a large spec of dust under the screen. After closer examination I noticed about 8+ specs of dust underneath. Looks like it either wasn't sealed properly or it was really dusty when mine was made. I can see them with the device on or off.
I almost ignored it but I can't - so it is going back.
Tried to exchange with Amazon.com - they can't even process an exchange right now since they are so far back ordered (apparently about 400+ still back ordered). They did put a note on my account and will allow me to exchange within 60 days when they get more though.
I also called Asus - they wanted me to send it back and issued an RMA - initially they wanted me to pay for shipping but they sent me a label after I explained I had had the device for only a few hours.
Dropping it off at Fedex to send back to Asus in just a bit.
I will keep everyone posted on how it goes...
Mine has only one speck of dust but it is a fairly large one. It was there out of the box so I'm assuming they do have issues with dust at the assembly plant... Please keep us updated on how the process goes. I'm on the fence with mine as to whether to just keep it or send it back for an RMA because of the uncertainty in how long it may take to process a return when there is no extra stock to work with.
They said it will take 10-14 business days - really hoping it is sooner than that.
I will let everyone know when I get it back though - I am just worried the replacement will have another issue if they don't fix my existing unit. Kinda curious if they will just replace it or clean the screen somehow.
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
Click to expand...
Click to collapse
Dust ninjas? The evil enemy of the white ninjas.......
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
Click to expand...
Click to collapse
Yeah. They call that a "Clean Room". Go figure.
As already wrote in another post, i had the same problem with all tranformers tried. I'm still waiting for next batch.
Ravynmagi said:
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
Click to expand...
Click to collapse
I think they might offer cross shipping (heard about that in the thread about bricked Transformers) but I didn't push them on it. I had a hard enough time getting them to pay for shipping. The 10-14 business days starts when they get the unit too - so it might be a while... Really hoping they were just padding the dates.
I've got one beautiful spec of dust under my screen as well, aboout 1/2 inch from the bottom. Might try to live with it because I'm afraid of getting one with more dust under it.
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
tehdoughnut said:
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
Click to expand...
Click to collapse
Return it for replacement or refund.
Do not accept a defect just because supply is limited.
You will be reminded of this every time you use the device.
Wait for the next batch that hopefully have better quality control.
Ugh, dust under a touchscreen is my pet peeve. I have the Sony Touchscreen eReader and after about a year, there were dozens (more than 20) of dust particles under the screen. It was so bad, it became distracting to read. I ditched it for a Nook Color.
Hopefully I get lucky with my Transformer when/if I ever get one
I also have 1 spec of dust under the screen.
I didn't notice it at first because I was too excited when I got it.
Ugh, between all the issues I've read about (software and hardware) I'm a lil glad I decided to wait. This is the straw that breaks the camel's back for me. Here's hoping Asus and Google get their act together in time to take full advantage of Tegra 3.. Good luck with the first gen Transformer guys, you are true Android pioneers!
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
Scott21 said:
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
Click to expand...
Click to collapse
Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
s13se said:
Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
Click to expand...
Click to collapse
I sent mine in yesterday (see the first post for details) - the repair facility is in California. Like some of the other posters I am worried about getting one worse than what I sent in (or with other issues like dead pixels) but it isn't right to just accept something like so I sent it back to Asus.
well, count me in as another victim. got this one for my dad, and 1st thing i noticed was that the plastic sleeve was full of fingerprints. As though someone had handled the tablet before, but the asus seal was untouched on the box. On mine, the plastic sleeve was as clean as the display so I new something was up. Not only was there a spec of dust on the bottom right hand corner, there's also a dead pixel near bottom center.
My question is, do I return now and wait for restocks (got mine from BB 4 Bus) or do I wait til BB's return period is up? I've already given mine to my dad and in all honest, if I didn't look for it, I may have never seen them.
add me to the club. im thinking about returning it to amazon. i also found a piece of dust stuck under my screen.
I know this problem has been talked about thoroughly, but I'd like to ask you something...
I have a Galaxy Tab 10.1 which immediately showed the problem, at first the rings would disappear minutes after use, but after a few days the problem started to get worse and the ring expanded until it covered the entire center of the screen, and wouldn't go away even if stuck in the fridge (which would have been a temporary solution anyway).
Now, today the store received my replacement unit, which I saw and tried but couldn't get today because of some forms the store needs to receive to complete the replacement. This unit has an earlier serial number, and the rings appeared to be there but only if extreme pressure was applied on the screen.
I am now wondering if the "newton rings defect" can be described as a ring that "appears and stays there during and after use", or more like the "rings appear on pressure and fade away immediately"?
Can any of you lucky owners of a "good" SGS tell me if the rings DO NOT appear even when hard pressure is applied?
I am asking this because my current defective unit shows the rings even on light pressure, while the replacement requires much harder pressure to show the defect.
Thank you!
Have had unit since July with no newton rings. Can push down fairly hard and not see any defect.
Pretty sure that ANY Tab will show the rings if you push hard enough. At that point you are physically harming your tablet just to see if you can physically harm the tablet though.
I had the same problem. The tab was about 6 weeks old when it started to show the rings. Then they went away completely, but came back much worse after about a week. I took my tab to a Samsung service center and they replaced the screen with a new one which has much sturdier glass.
The original screen had a serious amount of flex to it. The glass would bow in the middle with even a light press, and this is what was responsible for the newton's rings problem. Samsung seems to have just made a bad call with the glass they used for their first few batches of tablets, and I imagine all of these tabs will show the newton's rings defect at some point.
The new glass that was installed for me doesn't flex at all, but if I push down really hard on the screen the rings still appear, but disappear as soon as I release the pressure.
I would say that if the rings appear at all during regular use, whether they persist or not, that constitutes a defect, because it'll only get worse in the long run.
i almost bended the tab both from the back and front with my fingers in different areas on the screen.. and the result is no rings, not even a slight distortion..
i have this problem, the back black surface is very soft and flexable just like the back part of the galaxy s.. it makes me wonder if it is going to be worse in time.. other than that there is no physical problems..
got my replacement today. The glass feels nice, and while the old one developed the rings right on the first day, this one has no rings at all, even after I stressed it with looped quadrant tests while it was inside its pouch and in a hot room. I heard that someone started seeing the rings weeks after buying it, I am now wondering if they will show up or those people just started NOTICING it a bit later. As I said, the other one started having problems right out of the box, as soon as it got a bit warm.
i forgot to ask... when did you buy yours? On the back you can see a number starting with R2GB and then a 6, 7 or 8, with 8 being the latest devices built (august). Mine is a B6, the other one was a B7
Camazza said:
got my replacement today. The glass feels nice, and while the old one developed the rings right on the first day, this one has no rings at all, even after I stressed it with looped quadrant tests while it was inside its pouch and in a hot room. I heard that someone started seeing the rings weeks after buying it, I am now wondering if they will show up or those people just started NOTICING it a bit later. As I said, the other one started having problems right out of the box, as soon as it got a bit warm.
Click to expand...
Click to collapse
After having my Tab for months, the issue only started here last week as the UK had some hot weather. Definitely didn't have it before that. Now it's cooled again, they've gone away.
Sent from my GT-P7510
After some days of intense use the problem has not appeared. I have to press down on the screen fairly hard to make them appear but they vanish a soon a I lift my finger. Obviously every tablet does this, I tried pressing hard on the screen on an iPad2 and a ring appeared there too. Hope it stays this way
I have had a B6 model for approx 3 and a half weeks. Wife bought it in early August though. I see the rings only when I press hard on the middle of the screen. They disappear immediately.
How do you have find a Samsung Service center?
nuprotocol said:
How do you have find a Samsung Service center?
Click to expand...
Click to collapse
Great!!!!!
dmoney94 said:
Great!!!!!
Click to expand...
Click to collapse
lollll Sorry, was using thumb keyboard on my Tab while trying to talk to somebody...
Lets try this again. lol
"How do you find a Samsung Service center?" lol
samsung galaxy tab 10.1 newton rings
be careful if you buy your tab overseas samsung uk will not honour the warrenty
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem
Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium
Sent from my GT-P7510 using xda premium
ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.
Please please please somebody help me. I have the little oil spot inside of my screen. How do I get rid of it permanently without sending it to Samsung?? I'm going on a trip in 2 days and need to take it along with me. So any info on how to fix it would be great!!
Sent from my SGH-T989 using xda premium
Put it in the fridge for 10 minutes.
etbob623 said:
Put it in the fridge for 10 minutes.
Click to expand...
Click to collapse
This a permanent fix?
Sent from my SGH-T989 using xda premium
Blow very gently into the charging port. You will need to put your lips there to get a seal, but don't slobber all over it. A good fix when you are out in the world but I suspect the fridge option is better in the long run due to moisture.
Sent from my GT-P7510 using XDA App
Permanent enough to not be annoying. You might have to do it every few months at the most.
i solved mine by putting a few layer of folded paper abt 2" x 0.5" at the back, middle, abt an inch or two of the top. you got to experiment the placement as well as the thickness of the folded paper yourself. too much then it will make it worst, too little and it wont make a diff. then i snap it back into the original book case folder. this force the tablet to bend upwards a little in the middle and i no longer have the oil stain. but it does once its out of the case. i consider my solution sort of "permanent" for me...
As far as I know, there's no "permanent" solution except sending it in. If I was you I'd just deal with it for the days you're out and send it in when you have time (it's what I did). Unless yours is way worse than most, you can't see it when it's turned on (maybe if you're really looking for it). BTW- they stopped using the defective screens at least 3 or 4 months ago; I'm surprised you got one that has it. Was it new or used when you bought it? In case you're curious, Samsung never asked me for proof of purchase, so if you're worried about second-hand purchase not having a warranty, I'm pretty sure they'll fix it no matter what...
*Look at that. A mod edited my post. Good to see there's actually mods here; bummer all you do is edit posts that are critical of the mods instead of real moderation (stickies, deleting and merging duplicative threads; editing badly-written post titles; generally making the site and the search function more useful....).
Service Center
Just send it to the service center
Mine was really bad, it took up a huge portion of the screen, but you could only see it from an angle not when looking directly at it. I bit the bullet, called Samsung. The service lady was very nice, problem was immediately acknowledged , no questions asked , just the serial number info. I had it back in less than two weeks. Very glad I sent it it! Oh, back up your data! Mine came back factory restored. Just do it! The rings will come back even after putting it in the fridge!
slack04 said:
As far as I know, there's no "permanent" solution except sending it in. If I was you I'd just deal with it for the days you're out and send it in when you have time (it's what I did). Unless yours is way worse than most, you can't see it when it's turned on (maybe if you're really looking for it). BTW- they stopped using the defective screens at least 3 or 4 months ago; I'm surprised you got one that has it. Was it new or used when you bought it? In case you're curious, Samsung never asked me for proof of purchase, so if you're worried about second-hand purchase not having a warranty, I'm pretty sure they'll fix it no matter what...
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I got it from Best Buy!!! Just my luck
twolfekc said:
I got it from Best Buy!!! Just my luck
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So did I.. I. Taking mind in today.
galactic FORCE!
I got my tab back in August 2011. I've always been able to generate these rings by pressing hard on the screen, but they would eventually fade away after a few seconds on their own.
Yesterday, for the first time, the rings stayed. After a while, I was able to bend/press/smear them away, but this has me worried. Now, the rings appear with just slight pressure on the screen.
Should I wait until it gets worse? Maybe I should just call and request to send it in as Samsung seems to be replacing them no questions asked? I'd love to just get this new and improved screen you guys are talking about.
Sending it to the service center is painless and it'll be back into your hands in less than 10 calendar days.
Or you can just live with it. For the most part you can't see it when you're using the Tab. I lived with it for 6 months before deciding to send it in. Then I kicked myself for not sending it in sooner.
You think I can request a repair even if the rings, for the time being, go away on their own? Will they only take it in if they are "stuck" on the screen and only a certain area in size?
Ken4G said:
You think I can request a repair even if the rings, for the time being, go away on their own? Will they only take it in if they are "stuck" on the screen and only a certain area in size?
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I did. Some days they were there, sometimes not. I called and they immediately acknowledged the problem and sent me an RMA. I don't think the repair person even checks. They just replace the screen.
Awesome. Thanks for the info.
Ken4G said:
You think I can request a repair even if the rings, for the time being, go away on their own? Will they only take it in if they are "stuck" on the screen and only a certain area in size?
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Absolutely. It's a known problem; they shouldn't even give you any trouble if you call it "newton rings" (don't call it oil spot or water or they'll think it was your fault). One other bit I should have mentioned: most of the screens that got the problem did not have a logo on them. The ones they're replacing them with say "samsung" on the bottom. It's better than having the rings, but I do miss my logo free slate...
I do not have the logo. Hmmm, I don't know how I feel about this. Where is the logo? Is it on the long edge or the short edge? I use my tab 100% landscape.
Mine has the logo on the bottom long edge, centered. I actually like having it because when someone asks me if it's an iPad I just point to the logo.
Thinking about calling. Is there a special phone number in the USA for these Newton Ring cases? Or just use the 800-726-7864 number on their support page?
Hey Guys,
I have noticed have been a few reports of S7 Edge screens cracking for what seems to be no reason. Mine has lived in a Pelican cover all of its life
I had mine next to my bed last night, before going to sleep I turned it over to be screen side down, and I heard a weird noise coming from it (sounding something like an electrical short). I picked it up, unplugged the charger, and was able to see the cracks appear as they slowly (over about 4 seconds) appeared all over the screen.
From looking at it, the cracks appear to have originated from the volume buttons?
Does anyone have any ideas / other articles / posts that I can see to help me with my case with Samsung warranty in Australia?
Thanks a lot for your help
I did try and insert a link to the photos I took, but as a new member I cannot insert links.
Haven't heard of this issue.
Try mailing me a link through private messaging and I can post it.
There you go.
http://imgur.com/a/3cDKK
It appears that the display cracked from within? Did you apply any considerable force to the volume buttons before this?
Can you feel the cracks when running your finger across the screen?
I'm sorry for your loss, though you actually seem strangely calm when discussing your spontaneously cracking smartphone.
iSaitama said:
It appears that the display cracked from within? Did you apply any considerable force to the volume buttons before this?
Can you feel the cracks when running your finger across the screen?
I'm sorry for your loss, though you actually seem strangely calm when discussing your spontaneously cracking smartphone.
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The cracks seem to be from within the screen, and you cannot really feel anything from the surface.
There was no unusual force applied to the phone that I can recall.
The part that really confused me, was the fact that it seemed to take about 5 seconds from the start of being able to hear the noise, to the time the cracks had made their way across the screen.
Yeah, not calm, pretty pissed about the whole thing actually. I was hoping I would be able to find a few more examples of this happening to others, but it doesn't appear to be the case.
Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.
paysen said:
Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.
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The problem will be proving that. I'm not implying the OP isn't being truthful, but you can pretty much guarantee the majority of people that go to Samsung with cracked screens do so whilst claiming that it just happened and the phone hadn't been dropped/manhandled etc, even if they had. Unfortunately, I can't see this being repaired free of charge.
As for the photos, I can't look at them without cringing! I'd be mortified if that happened to mine. Hope you get it sorted.
paysen said:
Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.
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The phone is currently with a service centre in Perth WA.
The guy I spoke to there was one of the biggest douche bags I have dealt with in a very long time. He had very close to zero interest in helping me, and pretty much laughed me off the whole time.
Yesterday (after about a week of it being at the service centre) I contacted Samsung Support, and they informed me that the warranty case manager at Samsung had rejected my claim as hey do not cover physical damage. I informed her of what had happened to the phone, and why in my opinion it should be covered. She said that there was no information on the Service Request form about what had happenened (written and sent in by the DB in Perth), and all the request said was "Cracked Screen and customer is escalating for Samsung to Cover". There was no information about what I had said happened, and as the case manager does not have the physical device (I am assuming they are on the other side of the country), they just directly rejected it without any thought because they don't normally cover that sort of damage.
Long story short, they are going to re open the service request with the new information and see how it goes.
This time I will be able to speak directly with the Samsung case manager and explain to him my version of events, instead of wasting my time with some smart arsed tech.
Fingers crossed
Simmilar issue like Note 5/ Edge Plus. The problem is from drastic temperatures of charging device and surface of your table/ plot. The phone is very warm because of the charging process but the surface of the plot is cold -> and boom, the screen or glassy back cracking. My opinion is because of the slim body of the device, when the battery going to degredation the dimensions is going bigger and there is a chance to crack the whole device from inside.
Same. S7 Edge Glass Cracked for no Reason
I recognize this thread is old, but same thing happened recently to me with my S7 Edge after less than a month. Never broke a phone ever, had it in a case, didn't drop it. Broke similar to yours. Samsung basically said 'we don't believe you' and that was the end of it. Done with those guys. Nokia was also a once great cellphone Company who similarly got smug like this, and how many of you are carrying Nokias around these days? Exactly, none of us.