Well maybe not quite a horror story, but strange. I usually have great service and products at Best Buy. Ive spent a lot of money there, and am a silver card member. So this was unusual to say the least.
I recently decided that I wanted to get a 10" Tab rather than having two 7 inchers. I have the 7.7, and had the 2 7.0. So I researched and ended up buying a Asus TF300.
Well after having some issues with that I decided to exchange it at Best Buy. I went there with the intention of just getting another TF300. I stopped by Walmart on the way there just to see what they had in stock. Well they had the new 10.1 out for sale early. The official release date was the 13th, and this was on the 11th. So I decided I would just return the Asus, and buy the 10.1 at Walmart.
I went to Best Buy and started the return. They called the guy from the computers section (who they called "The Tablet Guy" to check out the tablet for the return. We got to talking and the new Galaxy Tab 2 10.1 came up. He said it was going to be available on the 13th. I told him that Walmart had already put theirs out for sale early. He left for a few minutes and came back and said they had them in the back and offered an exchange if the system would allow the early sale. I said OK and bought it.
I didnt open it until the next day and immediately noticed dust under the screen in the lower left near the Back Button. It was impossible to ignore for me. Im seriously compulsive with things like that, especially something like that where the dust is next to impossible to get to. It was sandwiched between the different layers of screen and protection layer. So I decided it had to go back to Best Buy.
I told them I wanted to exchange it and why and they were fine about it at first. She went and got a new one, processed the exchange. But this time I said I was going to check the new one out right in front of her, and I did. And I am glad I did. This one had dust in the upper right. I showed it to her and she went and grabbed another. Again I checked it and unbelievably this one had it too in the exact same place as the previous one. It looked as if they gave me the same one back, but it was still factory sealed. At this point I realize that theyre getting frustrated with me. So I explained that when I spend $400 on a tablet I expect it to be perfect. She processed another exchange and Im thinking OK, this one is going to be perfect. NOT!!! It had dust under the screen as well. She didnt even want to look at it to verify it this time, and was starting another exchange as another employee (maybe an asst manager?) came by. She claimed that she could not see the dust and asked me if I could see it while it was turned on. She turned it on still looking for the dust squinting at the screen. It was there, trust me. I knew how crazy this whole transaction was, and I explained to them that I knew they were losing money with each return, but I wasnt going to accept a tablet with dust under the screen.
Thats when she finally said we cant do anymore and just gave me my money back. I was pretty frustrated, but decided that was the best thing to do. So I took my money, drove to another Best Buy and bought another TF300. Which ironically was what I started with in the first place.
So anyway I guess what I learned is that whoever does the Quality Assurance at the Samsung facility where these came from is either blind, or just doesnt care. This dust was all easily seen with the screen off. Im still a Samsung fan, but this lowered my confidence in their products a notch.
I thought this was going to be a horror story about Best Buy...
Well maybe not quite a horror story, but strange. I usually have great service and products at Best Buy. Ive spent a lot of money there, and am a silver card member. So this was unusual to say the least. <br />
<br />
I recently decided that I wanted to get a 10" Tab rather than having two 7 inchers. I have the 7.7, and had the 2 7.0. So I researched and ended up buying a Asus TF300. <br />
<br />
Well after having some issues with that I decided to exchange it at Best Buy. I went there with the intention of just getting another TF300. I stopped by Walmart on the way there just to see what they had in stock. Well they had the new 10.1 out for sale early. The official release date was the 13th, and this was on the 11th. So I decided I would just return the Asus, and buy the 10.1 at Walmart. <br />
<br />
I went to Best Buy and started the return. They called the guy from the computers section (who they called "The Tablet Guy" to check out the tablet for the return. We got to talking and the new Galaxy Tab 2 10.1 came up. He said it was going to be available on the 13th. I told him that Walmart had already put theirs out for sale early. He left for a few minutes and came back and said they had them in the back and offered an exchange if the system would allow the early sale. I said OK and bought it. <br />
<br />
I didnt open it until the next day and immediately noticed dust under the screen in the lower left near the Back Button. It was impossible to ignore for me. Im seriously compulsive with things like that, especially something like that where the dust is next to impossible to get to. It was sandwiched between the different layers of screen and protection layer. So I decided it had to go back to Best Buy. <br />
<br />
I told them I wanted to exchange it and why and they were fine about it at first. She went and got a new one, processed the exchange. But this time I said I was going to check the new one out right in front of her, and I did. And I am glad I did. This one had dust in the upper right. I showed it to her and she went and grabbed another. Again I checked it and unbelievably this one had it too in the exact same place as the previous one. It looked as if they gave me the same one back, but it was still factory sealed. At this point I realize that theyre getting frustrated with me. So I explained that when I spend $400 on a tablet I expect it to be perfect. She processed another exchange and Im thinking OK, this one is going to be perfect. NOT!!! It had dust under the screen as well. She didnt even want to look at it to verify it this time, and was starting another exchange as another employee (maybe an asst manager?) came by. She claimed that she could not see the dust and asked me if I could see it while it was turned on. She turned it on still looking for the dust squinting at the screen. It was there, trust me. I knew how crazy this whole transaction was, and I explained to them that I knew they were losing money with each return, but I wasnt going to accept a tablet with dust under the screen. <br />
<br />
Thats when she finally said we cant do anymore and just gave me my money back. I was pretty frustrated, but decided that was the best thing to do. So I took my money, drove to another Best Buy and bought another TF300. Which ironically was what I started with in the first place. <br />
<br />
So anyway I guess what I learned is that whoever does the Quality Assurance at the Samsung facility where these came from is either blind, or just doesnt care. This dust was all easily seen with the screen off. Im still a Samsung fan, but this lowered my confidence in their products a notch.
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You did the right thing with the Asus model, it's far superior, and the cost it's the same. Enjoy.
Sent from my YP-G70
xreflection said:
I thought this was going to be a horror story about Best Buy...
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Ditto.... they can't keep just letting you open them in store over and over trying to find imperfections.
slopokdave said:
Ditto.... they can't keep just letting you open them in store over and over trying to find imperfections.
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Click to collapse
I was surprised they let him do it that many times.
I hope the OP is aware that return policies (not to be confused with warranties for manufacturers' defects) are a courtesy and stores aren't required to return an item unless it's truly defective. Most policies even dictate that a few bad pixels are acceptable...
Stores also track the amount of refunds/returns that a customer makes and can (legally) refuse to return items based on a customer's return history.
PynkFloydd said:
I hope the OP is aware that return policies (not to be confused with warranties for manufacturers' defects) are a courtesy and stores aren't required to return an item unless it's truly defective. Most policies even dictate that a few bad pixels are acceptable...
Stores also track the amount of refunds/returns that a customer makes and can (legally) refuse to return items based on a customer's return history.
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Gam3r 4 Life: you are screwed then!
Sent from my YP-G70
Jeez. If anything, BB was really cool.
Sent from my GT-P3113 using Tapatalk 2
dude has anal issues.
Op ASUS has more quality issues than Samsung. Just saying, just came from a OG Transformer. The Galaxy Tab feels far superior.
I suspect that some Best Buy employee now has a "Customer Horror Story" to tell.
Man I'm considering buying a tablet and reading your post helps me affirm the type of person I DON'T want to be.
Sent from my Galaxy Nexus using Tapatalk 2
take your tf300 and lightly twist it, youll see backlight leakage in the corners because asus felt the need to cut back on the spacers for the lcd panel and with the flimsy build of the tablet it allows this movement. i work at an lcd manufacturer and believe me dust is far less of a quality problem than insufficient display seating.
I fully agree with Gam3r 4 Life. I returned 7 iphone 3gs's to get one without dust under the screen, and 4 ipad 1's to get one with some dust, but not noticeable when turned on.
With super amoled screens they are solving the backlight bleeding problems, so good for them! but now we have the dust under screen problem.
Sometimes, when I get a good device without dust, I don't change it for a newer one because it is so hard to get a dust free device...
I know that this problem is not noticeable for most users... but it is the first thing I look at when I buy a new device.
I bought 3 ipad 2's and returned all of them because of this, now I am looking at a new samsung galaxy tab 2 but I don't want to start a multiple changes loop again... I think that most local dealers hate me
KuRi said:
I fully agree with Gam3r 4 Life. I returned 7 iphone 3gs's to get one without dust under the screen, and 4 ipad 1's to get one with some dust, but not noticeable when turned on.
With super amoled screens they are solving the backlight bleeding problems, so good for them! but now we have the dust under screen problem.
Sometimes, when I get a good device without dust, I don't change it for a newer one because it is so hard to get a dust free device...
I know that this problem is not noticeable for most users... but it is the first thing I look at when I buy a new device.
I bought 3 ipad 2's and returned all of them because of this, now I am looking at a new samsung galaxy tab 2 but I don't want to start a multiple changes loop again... I think that most local dealers hate me
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I have no words to describe how I feel after reading this post.
you should contact the manufacturer directly as best buy will list the returns as "Customer not satisfied with product" and the problem goes unnoticed by the company. Write to samsung/apple etc etc instead of xda so that way the problem can be looked into instead of venting about how best buy only lets you open up 12 of their items before saying no.
I don't understand how this is a bb horror story? They didn't make the tablet they just sell them.
Sent from my cm9dx2 or cm9 gt2 7
I have sent messages to Apple several times about this issue, and of course I have called them many times... no answer...
@miketoasty: I am happy to know that you don't care about the quality of the products you are buying, but I won't spend 600$ on a product with defects. Maybe these are not defects for you, good for you, but they are defects.
KuRi said:
I have sent messages to Apple several times about this issue, and of course I have called them many times... no answer...
@miketoasty: I am happy to know that you don't care about the quality of the products you are buying, but I won't spend 600$ on a product with defects. Maybe these are not defects for you, good for you, but they are defects.
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I never said that I don't care about the quality of the products, but if you have ever applied a screen protector the proper way, you will know how difficult it is to keep a completely clean, sealed off environment.
Also, they do not negatively affect the devices performance or durability, basically, having a hair under your screen is not a defect and shouldn't be a means to return a product.
Well... I have applied dozens of screen protectors... and that's true, it is hard to get a dust free environment... but I am sure they are not sealing devices on their home with a garden
I agree that almost all devices have some particle under the screen, but I refer to those that affects 1+ pixel.
If your device has a dead pixel... do you keep it or do you try to get a replacement? And what if it has 2-3 dead pixels? Because sometimes, dust under the screen has the same effect as dead pixels.
Related
I'm on my 4th Hero now. This one has hot pixels. There's quite a number of them, probably more than my initial estimate of 15.
This gets convoluted now so bear with me. Of those pixels I would say that I see about 6 of them when watching tv in bed at night with my glasses off when the screen is displaying very dark colours. I'm pretty short sighted and put the phone really close to my face to watch stuff. In normal day to day use I don't see them. I might even have difficulty showing you anything but the two worst ones. Even those would require me to bring up a black screen to contrast with. And they're not in the middle of the screen.
Despite these pixels, of the 4 Hero's I've had this is the best one I've had. My last one had a bigger pixel problem, while there were fewer problem pixels they were more noticeable and right in the middle of the screen.
I contacted HTC about it by email and they said to contact them about a repair. I rang them just now to ask about it and the guy on the phone said they could not guarantee no hot pixels after repair and that he thought the best thing to do was get another replacement, he also said that he thought I'd probably get a refurbished phone as opposed to mine being fixed if HTC did it. He said that a new phone is always the best option.
If I could go to a store and swap it then that would be great. But I can't and Orange insist on couriering me a phone over. This means I can't check the phone before giving my old one back. I tried to do this last time and the courier flat out refused to give me the replacement before I had given him the old one. Apparently he had someone take the new phone and then slam the door in his face, meaning they had both phones!
Anyway, If I knew I'd get a better phone, I'd be happy to go for either replacement by Orange or repair by HTC. As it is I feel that the odds are stacked against me (this is my 4th, remember) and that I should maybe just be accepting of what I've got.
For anyone who'd bullishly just demand a replacement until they got a perfect phone I'd suggest that you consider that Orange aren't going to keep replacing the phone and that HTC's man said that they wouldn't guarantee a defect free phone. This could go on forever. Looking at this forum it seems that there are enough hardware problems for my problem to be relatively insignificant. Everything else is fine.
So yeah, what would you do? To sum up: Minor persistent annoyance vs potential for greater annoyance.
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Can't find any pixel issues on mine. And would have it replaced if there were
, as I did with the Tocco a year ago.
Bought mine straight from HTC though.
kam187 said:
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
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Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
Well... Number five is due tomorrow. Pray for me guys.
Hero number 4 from Mobliefun is due this week and in the interim I have ordered another from Devicewire. I'll have 2 to choose from, so I'll end up sending back either, or both.
Shame I have to go to these lengths just to get a defect free device but to these lengths I shall go.
Dead pixels
Every brand as a dead pixels policy. What HTC's? Some other member posted it at: http://forum.xda-developers.com/showthread.php?p=2909106
a) three dead pixels anywhere on the screen or
b) two continuous dead pixels
If that's the case, you just need to send the phone back and get a new one. If it takes the 6th phone...just ask for a refund and buy it elsewhere. This reminds me of my 1st HDD I bought...the store replaced it for 5 times only to find out that the entire box was filled with damaged HDD's.
What I want to know is what exactly is the problem with the manufacturing process on these handsets? If you get a good one, it's amazing but how few and far between are they?
Dead pixels, gaps etc... you shouldn't be getting that on a high end device.
The last time I had problems like this was dust under the screen on my SE P800!
tatwamasi said:
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
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The whole transaction is for the contract AND phone. Efectively you have not received a working phone yet. They have replaced it and replaced it. The 7 days deadline doesnt really apply here. The goods they supplied were faulty and you have full legal rights to ask for a replacement, use your waranty, or ask for a total refund for upto 2 years in fact in the EU.. and 6 years in the UK.
The crucial point is the goods were defective at the point of sale.
I'm fairly certain that the contract doesn't include the handset which is why the people who recently got out of their Orange contracts early didn't have to return their handsets. Thanks all the same though.
It definitely is. The people who got out of their contract took advantage of the terms and conditions/law regarding contracts, and the changing/breach of that contract.
Yeah it definatly includes the handset.
The reason they were allowed to keep their handset was because of the terms of the contract. It was set that way because after purchase the handset belongs to you regardless of the contract term. Its legally dificult for them to tie the contract month by month to the handset because then it would become a kind of lease/purchase asset. This is also the reason why you can request a FREE unlock code after the first x months. The fee is just an admin charge, they're not actually alowed to charge you for the unlock code itself.
Anyway I'm not saying you _should_ send it all back, but that you _can_ if you want to.
It must be a faulty batch. I have only ever had 1 dead pixel on an HTC phone before, the original I-Mate Jam, and Expansys sent me a replacement immediately I mentioned it.
I got my second Hero yesterday (dropped my first in a coffee, dont ask..) and thankfully both of them were defect free. White, unbranded, no screen gap, build quality or LED issues.
Of course, I got mine as an import here in Hong Kong, so the sourcing batch is likely to be very different from Expanys UK or any UK Telco.
Bottom line as other people have said is that the phone does not work as advertised, it is not defect free. You wouldnt accept a new car or CD Player with a big scratch down the side. This is just the same, except worse, as the screen is not just aesthetics, but an integral part of the experience.
Get it replaced until it is right.
Huge pain, I know, and so frustrating.. I really sympathise.
2 hot pixels, gap above the screen and new for phone number 5: backlight bleed at the edges of the screen.
Go HTC!
Send it back mate. Consider buying outright or switching provider at least, that batch is goosed for sure.
I'm awaiting my 4th, should be here in the next couple hours.
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
If any sub standard handsets are making it in to the hands of consumers any company worth its salt should be concerned and by the same token be prepared to do something about it.
It may be worth highlighting the fact that they are receiving some bad press on a very reputable forum within the smartphone community as nothing travels faster than word of mouth!
Just got my 4th. I have 1 hot pixel which actually may be a speck of dust, it's hard to tell., but it's practically invisible. Also have a screen gap- the tiny variety which isn't noticeable until you get a bright light reflecting off that copper component at the right angle.
Still not perfect but I'll wait and see what the other one I'm waiting for is like. I'll keep the best one. I'm starting to wonder if almost the whole UK batch is dodgy...
To those who have perfect (white sim-free) handsets please tell me where you got them?
crash_194 said:
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
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I'd love to, anyone know how to address them? There's no point contacting the phone numbers or support addresses on their website as the guys there have no power to do anything but say "why not try resetting your phone? If that doesn't work, return it to Orange or we can repair it for you"
Ha! Now that I examine Hero number 4 in the evening out of bright sunlight, the screen is splattered with dust or stuck pixels. There is also light bleeding out from the screen gap.
Hero number 5 soon...
I'm getting pretty pissed off. What's most annoying is that I'll send back 100 Heros before I settle for a different handset!
How come you guys are on your 4th and 5th handsets? It soley down to the dead pixels? I had 2 and neither had any dead pixels
So I had to go through warranty exchange with Customer Care since my volume rocker and bezel are loosening. I am past the 14-day exchange window so the stores will not do anything for me. One thing I was insistent on is that I did not want a refurbished unit (the device is less than 30-days old, why should I accept a refurbished unit?). The customer care associate was pretty insistent himself in telling me that he cannot request a new unit for me, however it is a "great possibility" that I would receive a new unit due to the phone being pretty new. I reluctantly agreed to have the replacement shipped to me, since they refused to let me do an in-store exchange.
Has anyone gone through this with their Vibrant? I'm looking to find people who have received warranty replacements from Customer Care, if anyone has gotten a new or a refurbed unit. Bottom line, I will not accept a refurbished unit. I figured worse comes to worse, I will send the refurbed one back and continue to ***** with them over the phone.
I'm flipping pissed too, because it was just so unnoticeable during the first 14-days, and then it inherently got worse with normal use. So now I'm feeling stuck. I do not know if the rep was telling me it will "likely" be a new unit just to get me to stop complaining, or if it's really true.
I'm with you - I wouldn't accept a refurbished unit either. However, since you are out of your 14-days (I assume you don't live in California) I don't think there is much you can do.
How long have you been a T-Mobile customer? The best bet to have issues resolved is always contact retention department. Not only are the employees there more knowledgeable, but based on your tenure with T-Mo, they often will do things for you other reps won't.
How far out of 14 days are you? I would take your box and everything back to the store you got it at and talk to the manager. Just be super nice about it and ask them to see if they can exchange it for you. Sometimes they can make exceptions, I know at my store we do.
I have exchanged phones in the past that were referbs and they come in pristine condition. They are practically brand new and have zero blemishes.
Don't worry about it.
Question though...
What do you mean the bezel is coming loose. I noticed that on the left side of the phone the bezel does not seem to be on correctly like the right side it might just be my eyes though. I hear a lot of squeaking from it though kinda annoying.
My volume button was loose out of the box feels cheap as hell when pressing it but it does not really bother me too much.
Samsungs build quality on the vibrant is very poor.
PathogenX said:
Samsungs build quality on the vibrant is very poor.
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Mine is perfect. I am quite impressed with the build quality and iPhone4 fanatics who have looked at it have been impressed with it. Their quality control may be poor, but when you get a good one, its terrific.
speoples20 said:
How far out of 14 days are you? I would take your box and everything back to the store you got it at and talk to the manager. Just be super nice about it and ask them to see if they can exchange it for you. Sometimes they can make exceptions, I know at my store we do.
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The phone was purchased on launch day, so tomorrow will mark 30-days.
Unfortunately, I already tried returning my phone to the store. They wouldn't take it. They offered to call customer care to send me a refurb, which I declined. Worst part is, I can't try again because I am out of the area where it was purchased (we are on a family plan, the account holder is in Georgia, I'm in New Jersey, and I was on vacation there when we attempted the exchange this past week.) I do have the receipt though and can try at a different store, but I doubt a different store will want to inherit my problem.
DarkAgent said:
I'm with you - I wouldn't accept a refurbished unit either. However, since you are out of your 14-days (I assume you don't live in California) I don't think there is much you can do.
How long have you been a T-Mobile customer? The best bet to have issues resolved is always contact retention department. Not only are the employees there more knowledgeable, but based on your tenure with T-Mo, they often will do things for you other reps won't.
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We've had T-Mobile since 2002 or 2003, whatever year they first took over Voicestream. If this replacement is a refurb, I will be contacting the retention department.
PathogenX said:
Question though...
What do you mean the bezel is coming loose. I noticed that on the left side of the phone the bezel does not seem to be on correctly like the right side it might just be my eyes though. I hear a lot of squeaking from it though kinda annoying.
My volume button was loose out of the box feels cheap as hell when pressing it but it does not really bother me too much.
Samsungs build quality on the vibrant is very poor.
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Click to collapse
Yes, that is what is happening to mine, and it's a defect. The bezel is loose and creaks when held. Also, the volume rocker rattles around in the phone.
I've played with the store display units, as well as another Vibrant we had purchased on our family account, and it has none of these issues. They are solidly built. So it's obvious that some of batches weren't properly assembled.
At my T-Mobile location my rep was having problems with her Vibrant and decided to try to tough it out. She did some master resets and didn't exchange within 14 days. She received a refurb from T-Mo.
As a manager I've gotten to the point where refurbs no longer bother me. Most of the time the refurbs come back in excellent condition, especially now that we're doing the certified open box program where people can buy COB phones.
Honestly if you put a refurb and a new vibrant side by side you couldn't tell the difference. If they hadn't said anything you wouldn't have known. Besides it comes with the same 1 year manufactures warranty so its still covered.
Did you purchase the phone at full price or as a subsidy? If at full price you have 30 days to exchange at store.
mesajoejoe said:
Did you purchase the phone at full price or as a subsidy? If at full price you have 30 days to exchange at store.
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As a subsidy.
I know refurbs are supposed to be just as good or even better, but I've never had any luck with anything refurbished. Anything with a screen has always had hairline scratches. Either that or it's very obviously been used with lots of normal wear and tear and marks/scuffs.
MMcCraryNJ said:
Yes, that is what is happening to mine, and it's a defect. The bezel is loose and creaks when held. Also, the volume rocker rattles around in the phone.
I've played with the store display units, as well as another Vibrant we had purchased on our family account, and it has none of these issues. They are solidly built. So it's obvious that some of batches weren't properly assembled.
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That's disappointing to hear... =/
It doesn't bother me too much I would have just perfected a more solid feeling phone.
Besides they charge you $10 to ship it out to you.
I would much rather save those 10 bucks and if the phone has some real issues I will return it. I also don't want to go through the headache of finding all my apps and redownloading them and getting my phone back to the way it previously was. Meh. I will stick with a few creaks here and there.
If you do however decide on doing this please tell us your experience with the referb phone. I am interested.
You whine too much. Who cares what it is. As long as you get a device that is new or refurbed, you won't even be able to tell the difference. Just enjoy your phone. And also, customer retention won't do anything as far as your problem.
Sent from my SGH-T959 using XDA App
i just recently got a refurb from tmobile and it looks brand new have not had any problems it looks brand new like if it was never used
deviusdragger said:
You whine too much. Who cares what it is. As long as you get a device that is new or refurbed, you won't even be able to tell the difference. Just enjoy your phone. And also, customer retention won't do anything as far as your problem.
Sent from my SGH-T959 using XDA App
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Click to collapse
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
I have one getting delivered to me today. I've been with T-mobile for close to ten years and they overnight shipped it for free to me. Mine is having an issue when charging where the usb cord is very loose. They rep said I would get a new or like new item but I will also be returning it if it not new. My phone is only 20 days old and I don't trust refurbished units enough when mine is only 20 days old. The loose card is making it so if the phone is not in the right position it won't charge
MMcCraryNJ said:
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
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Click to collapse
LOL
i thought you bought your phone subsidized?
MMcCraryNJ said:
Sorry, but I don't think I'm being unreasonable in requesting a new 500 dollar item when the one I just purchased was defective. Sure, 6 months down the line, something happens, give me a refurb. That's reasonable because the value of your purchase declines with time and with your own use. 30 days old is brand spanking new, and I should get the same if something is wrong with it.
Click to expand...
Click to collapse
Your window for a new replacement is 14 days.
I just got a replacement unit from T-Mobile and frankly I have no idea how to tell whether it is new or refurbished. Is there a way to tell? I really don't care if it is refurbished as long as it looks like new and works properly (aside from GPS and compass of course), but I am really curious how you guys are able to tell whether the replacement unit you got is new or not.
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
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Click to collapse
My "Refurb" was actually a new white evo. At first I didn't want the white one, but it has since grown on me. That was the only complaint I have had with the "Refurb". Other than that, hardware wise, it is far nicer than the one I had got on release day. No screen seperation, no light leak, and it is actually louder than my first one. If I were you I would take the complaint to tier 3 in the retentions department. They always seem to find things that nobody else has.
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
I just got my new Eco yesterday. They are in stock @ Sprint now!
Sent from my PC36100 using XDA App
xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
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Funny exact thing happened to me, three refurbs within the last two weeks. I have given up though and just stuck with my original. Im sure around black Friday ill be looking for a new phone anyway.
Sent from my PC36100 using XDA App
Jye75 said:
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
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Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
jd9900 said:
Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
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Pretty sure they come from the same place. Back when I had a Mogul, I went through 3 bad refurbs, and got upgraded to a new Touch Pro. Address it was shipped from was 2216 Outerloop Rd, Louisville, KY. (same address as the Evo's, and every other phone I've recieved from Sprint, business or personal) I don't think the "refurb dept" would have their own stock of new phones, when all they'd have to do is place the order through their computer system to be drawn from the warehouse.
That's great news then. That is way too many problems for them not to hook the op up.
Last Hope
ok, so I have 4th Refurb Evo sitting in my front door via UPS, Im at work and Im feeling pretty good about this one. Maybe 4th time is the charm... cross your fingers fellas.. If not, I'll end up with slit wrists. jk lol
Finally
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
Got a refurb here as well and far happier with it then the brand new one I had. My brand new one had slight screen seperation, nothing I would have noticed without reading the forums but the new "refurb" had 0 screen seperation it also had an Epson screen which is worlds better than the Nova screen my new one had. I have no complaints at all about this refurb, I was actually ecstatic when I saw them side by side as the Nova screen is the only real problem i've had with this phone and the Epson fixed that 100x over the screen actually seems comparable to iPhone 4 screen now only bigger.
Like I said i'm ecstatic and if you still get the same phones I highly recommend trading yours in for a refurb if they are still giving out the ones with Epson screens LOL I think you are far better off with the refurb IME anyway.
Cheers
xavier1022 said:
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
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LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
Sprint rep told me they aren't shipping refurbed Evos yet... wtf.
chaoticallysweet said:
LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
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I think he meant she's an 8 on a scale of 1-10...Anyway, I got a "recertified" Evo from Asurion and it is way better than my Evo I got on day 1.
I went through 2 refurbs. First one came with a smashed screen. I almost couldn't get it returned because they thought I did it. Went all the way up to retentions, and was about to cancel my account, when they magically said to send it back, and they would ship out a new one.
The second one came, with VERY minor Light leakage. It also had some type of issue with I think the battery. The phone would get so hot to the point where I couldn't hold it. It also wouldn't charge when I didn't have it sitting under a fan.
My Third Evo has been a ****ing HULK! NO issues what so ever, and it's been dropped a few times... Not from up high, except for one situation. It's also been subject to EXTREME heat. I'm a fire fighter, and I forgot to take my phone off when I geared up. Ended up going into a fire for search and rescue. I didn't realize it was on me, until it started ringing and I could feel it vibrate. Phone still works like a champ, and just started getting pretty decent battery life (which I thought was pretty bad when I first got the phone) on Fresh 3.2.
From my experience (2 years working at a service and repair sprint store)
for the most part the Refurbs are 100% solid
BUT! I've also had to do like 4-5 exchanges in a row because all the refurbs my technician gave me were trash.
I've also exchanged 4 before and ran out of ones in stock and had to order a replacement haha.
but that only happened maybe 2-3x
(one time i think it was just like a double exchange)
I've been watching this device for a few days now. I've wanted a tablet but can't really rationalize the actual need for it.
I went to Fry's Electronics today in Anaheim, Ca. only to find that their 'STOCK' consisted on 5 opened box 32GB Transformers. No keyboards in stock (Odd) and no 16GBs in stock.
The fact that people are returning them left and right around here has me worried. Granted, the um...indiginous population isn't exactly up to speed with things like roads, traffic laws or lights, or VCRs but hey, someone is buying them bringing them back.
I'm going to wait before I buy one now. I can't seem to get a straight answer on whether or not Google Docs works, if you can edit within the app or the browser.
I assume no one uses these things for business or practical use. Just as toys.
I fought for 2 days to GIVE AWAY 600 bucks for the tablet and keyboard, and fate keeps kicking me down...for good reason I assume.
It's a waste of money, no purpose and no practical application in the business world?
Have I stirred anyone up..wake up!
VoXHTC said:
I'm going to wait before I buy one now. I can't seem to get a straight answer on whether or not Google Docs works, if you can edit within the app or the browser.
I assume no one uses these things for business or practical use. Just as toys. Which is why I haven't gotten answer.
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Click to collapse
Except that you did get an answer in your thread here.
Regards,
Dave
Ahh I forgot about that thread.
Well, I edited my OP. Does it not concern anyone that these things are breaking left and right, sleep of death, touchscreens failing...
Unless you're a power user, (not an apple user since it requires basic knowledge of software and the freedom to do what you want to with your purchase of 500 bucks) you're up **** creek without a paddle.
It's almost like people are buying them just to return them...
VoXHTC said:
Ahh I forgot about that thread.
Well, I edited my OP. Does it not concern anyone that these things are breaking left and right, sleep of death, touchscreens failing...
Unless you're a power user, (not an apple user since it requires basic knowledge of software and the freedom to do what you want to with your purchase of 500 bucks) you're up **** creek without a paddle.
It's almost like people are buying them just to return them...
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Click to collapse
No worries here..
I *did* have a keyboard doc that 'died' in the sense that the battery stopped charging. Sent it back to Amazon and then ordered a new one.
The TF tablet itself has been flawless. Asus has been doing a great job of keeping the firmware updated - and now has Android 3.1 slated to come out sometime today - so i'm not concerned about any "Day 1" sw issues such as SOD etc.
I haven't experienced any sw issues, but even if I had - it'd be hard to complain too much as quickly as Asus is jumping on these things.
The returns - especially because they're all 32GB - may just be people that placed multiple orders and now they need to return them. They may realize that all they need is 16GB and when their 16GB finally came in they returned the 32GB.
If Fry's is still selling them then I sure as hell would hope that they didn't have any defects.
Seems like the Transformer is not for you. I am very happy with mine. A little light bleed, but less than on the iPad or my Dell 24 inch monitors.
If you can't handle the current state of Honeycomb and apps then get an iPad2 and be happy.
FWIW, I got my transformer at Fry's, a 32 GB unit, with the factory seals intact. I was really surprised they had it in stock.
Light Bleed doesn't really concern me, as that is just "way it is" with phones/tablets.
As far as the current state of honeycomb, it's fine. Your comment is irrevelevent. I'm pro android.
Apple is complete and utter fail. i thought that was clear in my snide remark towards them.. (Apply fangirlz)
The issue with the transformer is the HARDWARE IS FAILING...not the OS. Android rocks.
Android apps rock.
Update today? You say?
Fry's worries me. I returned my first Transformer to Fry's because it was defective, one side of the LCD panel had separated from the glass, there was a inch wide gap the backlighting was visible through and you could push on the glass and see it bending. It was most clearly defective and I showed them the defect. The cashier even took the tablet to someone else and showed them.
Then she comes back, enters "Unwanted" in the computer, and puts a discounted price sticker on it, like they do with a return that was not defective.
So someone is going to get that defective unit.
I did get a second Transformer from Fry's and this one was fine. I'm sure there is a chance something could go wrong with this, but I think it has a one year warranty and I know I'll probably be buying some quad core super tablet a year from now anyway.
just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.
cochese135 said:
just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.
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Click to collapse
LOL. Applefangirlsyndromestrikesatwill.
Are you evolved?
Ravynmagi said:
Fry's worries me. I returned my first Transformer to Fry's because it was defective, one side of the LCD panel had separated from the glass, there was a inch wide gap the backlighting was visible through and you could push on the glass and see it bending. It was most clearly defective and I showed them the defect. The cashier even took the tablet to someone else and showed them.
Then she comes back, enters "Unwanted" in the computer, and puts a discounted price sticker on it, like they do with a return that was not defective.
So someone is going to get that defective unit.
I did get a second Transformer from Fry's and this one was fine. I'm sure there is a chance something could go wrong with this, but I think it has a one year warranty and I know I'll probably be buying some quad core super tablet a year from now anyway.
Click to expand...
Click to collapse
This is how Fry's works.
I bet those five returned Transformers were trashed all to hell, boxed back up to sold again. Only giving a 30 dollar discount on them for being open boxed lol.
It's scary for sure. No one seems to have any new ones anywhere.
Out stock? returned or busted, back ordered.. Sounds like Asus has some work to do.
cochese135 said:
just buy a frickin ipad2. If you want a transformer, buy one. If you need to ask, its not for you.
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Click to collapse
What he said. I decided to get the tranaformer the day it was announced, sure enough I've been extremely happy with both using it for school and play.
Sent from my Transformer TF101
Go to a forum for any other device. Don't care which one--Apple, HP, Dell, Acer, Asus, Toshiba, Motorola, Samsung, etc., etc.--and you'll find just as many reports of issues. This has been discussed ad nauseum on every forum: negative comments far outweigh positive comments. People ***** far more often than they praise.
If you went by what's reported in forums like this one, you'd never buy ANY product. Of course, some vendors do censor their forums pretty heavily, and so if you go to, say, the official Apple forum, you might not find as many complaints. But that's only because they've been deleted and the user very possibly blocked.
Some of the returns you are seeing could be people who have light bleed issues. I see a lot of threads of people complaining about light bleed. I have light bleed but it isn't debilitating enough for me to make the effort in returning it.(In fact, I don't notice it all unless I'm in a pitch dark room and my screen is on max brightness -- a situation that I'm never in) Though some people here have said that they have been through multiple returns hoping for that perfectly lit screen. Also, some people don't like the build quality (which isn't great) but it's not noticeable with a case.
My tablet has not broken down and I use it extensively. (bought it very close to release date) My Xoom lasted 3 days on light use before it started having screen issues.
You can wait for a better tablet but I use mine a lot for reading and media purposes. Obviously, it depends on the individual on how they will use their tablet. I actually get stuff done with mine (read text/pdf's/spreadsheets and watch lectures/webinars/recorded meetings). It's just like a more portable/convenient computer so if you just watch videos and surf the net at home then you're obviously not going to get stuff done on a tablet either. But, if you are work-oriented type of person then you can definitely find use in this. To say that it is worthless for people like me is a bit ridiculous.
That said, for an excel monkey like me, the current excel apps aren't good enough for me to use my TF over my thinkpad. But, it is still great for viewing and small editing purposes.
VoXHTC said:
This is how Fry's works.
I bet those five returned Transformers were trashed all to hell, boxed back up to sold again. Only giving a 30 dollar discount on them for being open boxed lol.
It's scary for sure. No one seems to have any new ones anywhere.
Out stock? returned or busted, back ordered.. Sounds like Asus has some work to do.
Click to expand...
Click to collapse
BestBuy currently has the 16gb in stock
You can check for availability at nowinstock net
Amazon had it in stock for 1hr yesterday. I bought one for $399
VoXHTC said:
LOL. Applefangirlsyndromestrikesatwill.
Are you evolved?
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Don't take comments the wrong way. People are justtired of the "should I buy it" question and "I'm returning mine because...". You just happen to be the 1000th person with this topic so you got the same replies other before have gotten. My advise, go to the store and spend about an hour trying all the tablets: xoom, Acer, Playbook, and TF. Then make a decision. If you need opinions, best to look at old post then to ask to get an idea of what people think. At the end of the day, only your opinion matters more to you.
EEE Pad Transformer sent this
Haha... one of those open box at the Fry's in Anaheim is one I returned. There was moderate to severe light bleed almost all the way around the screen which was unacceptable to me. Just like someone else already said... the employee tagged it for resale as an opened item and said to me "there's nothing wrong with it". Yeah...
For what it's worth Asus consistently gets high marks on the reliability of it's laptops and are ranked even higher than Apple in that regard. Of course, thats not a tablet, but it shows that in the past Asus products have been reliable. When you're buying a $399 product that has barely any margin you can't expect a whole lot in the way of high priced materials, but that doesn't mean that it won't last. Since all of these units will be outdated in a year or two, and since most people on this forum seem to be early adapters who buy the next great item regularly, I can't see the longevity being a problem for most.
I never purchase anything over 50 bucks at Frys aka swep meet. All they do is re package it and put it back on the shelf.
Yeah when I was keeping an eyes out for stock at my local Fry's (3 stores total).
When one store had it as in stock I kinda waited (not knowing if it was a returned or not. Keep checking and when all 3 stores showed in stock I knew they probably got new shipments in. When I went to the one near me they had 4 new in stock.
well, i'm going on tf #3. 2 returned for defects. i really don't know why i'm even trying a third.
both had speaker balance issues. one had severe bleeding - way more than #1 did. #1 had the frame separation issue and slight bleeding, both of which weren't there on day 1.
hell, i was so sure i wasn't coming back to tf that i sold my dock and skin for $150.
so hopefully #3 will be the one i can finally settle with. i can deal with the speaker balance issue and just a bit of bleed, i'm sure the bleed is a technical limitation.
So i received the tablet today from amazon. Upon arrival i noticed the really poor job of packing on amazon's part. The box was a cheap thing box with not type of padding like bubble wrap or packing peanuts. My question is who in their right mind decided to ship a $500 item under such poor conditions. I've bought books on amazon with better packing than this! So i open the boxes and take out the tablet and attempt to power it on. No Dice! In every unboxing that i have seen online the reviewer was able to power on the tablet no power. So i think to myself, ok let me plug this in so i plug it in and press the power button and i see the galaxy tab 10.1 screen so you would think hooray right? Wrong! it immediately changed to to this weird battery power off screen and it was a cycle it would come on the turn off on and of etc.. so i think leave it plugged in for a half hour. i come back to find the tablet doing the same thing over and over and over again. At this point i'm fed up! so i call samsung and they could offer me no better solution but to leave it plugged in two hours straight and attempt to power it on again... really? so i do as i was told and still no cigar. So i realized that there is not much to do but send it back to amazon in the A.M great now i have to deal with then :/ Oh well i guess i'm getting an Ipad2. I am not a fanboy heck im not a fan oh most apple products but come on a $500 dollar product only to arrive DOA doesnt fly. Over all the tab looked nice its really sleek thin and light but i wasnt all that thrilled with the plastic back for $500 i prefer something a little bit more durable like real metal not faux brushed metal. At the end of the day i don't know who is to blame. Amazon for thier poor packaging or samsung for a poor product i feel that i will be much easier to just go into an apple store pick an ipad up and if i have any problems i can just go back to the store in order to return instead of dealing with two companies with mediocre customer service. When i drop that much money on something i expect it to work point blank.
Why not just pick one up at BB? No shipping involved
May be a bad unit? You can call back amazon and ask them to send a replacement. Ok you had a bad experience but this can happen to any device. If you don't want to deal with online, you can always buy from local best buy store.
If you have already decided to buy the ipad, then good luck.
Sent from my GT-I9100 using XDA Premium App
Since when does Amazon have mediocre customer service? I have nothing but great things to say about Amazon. So you got a faulty product. They'll ship out a replacement and overnight it to you.
When you spend that much money, get it at a local store so ups or amazon or who even doesn't ship it like crap. Sounds like you are just angry you can't simply walk into a local store and exchange it for one of thousands of other perfectly built units...
Lesson learned.
yeah i would of picked it up at BB if it wasn't so cheap on amazon. I live in chicago so Taxes is 10% and out of 500 thats about $50 so its $550 it total. And since im a student i get free amazon prime so i get next day shipping for $4 and amazon doesnt charge taxes so its$504 in total the difference is a pretty big chunk of change in my opinion. I don't know i really want the fastes possible solution because i have a trip coming up so ill talk to amazon tomorrow to see what they can do.
tonyurquiza said:
So i received the tablet today from amazon. Upon arrival i noticed the really poor job of packing on amazon's part. The box was a cheap thing box with not type of padding like bubble wrap or packing peanuts. My question is who in their right mind decided to ship a $500 item under such poor conditions. I've bought books on amazon with better packing than this! So i open the boxes and take out the tablet and attempt to power it on. No Dice! In every unboxing that i have seen online the reviewer was able to power on the tablet no power. So i think to myself, ok let me plug this in so i plug it in and press the power button and i see the galaxy tab 10.1 screen so you would think hooray right? Wrong! it immediately changed to to this weird battery power off screen and it was a cycle it would come on the turn off on and of etc.. so i think leave it plugged in for a half hour. i come back to find the tablet doing the same thing over and over and over again. At this point i'm fed up! so i call samsung and they could offer me no better solution but to leave it plugged in two hours straight and attempt to power it on again... really? so i do as i was told and still no cigar. So i realized that there is not much to do but send it back to amazon in the A.M great now i have to deal with then :/ Oh well i guess i'm getting an Ipad2. I am not a fanboy heck im not a fan oh most apple products but come on a $500 dollar product only to arrive DOA doesnt fly. Over all the tab looked nice its really sleek thin and light but i wasnt all that thrilled with the plastic back for $500 i prefer something a little bit more durable like real metal not faux brushed metal. At the end of the day i don't know who is to blame. Amazon for thier poor packaging or samsung for a poor product i feel that i will be much easier to just go into an apple store pick an ipad up and if i have any problems i can just go back to the store in order to return instead of dealing with two companies with mediocre customer service. When i drop that much money on something i expect it to work point blank.
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Really? return the tablet and go get yourself a ipad. Troll
Hmmhh... Fanboy starts trolling
sent from my Desire...
dazz87 said:
Really? return the tablet and go get yourself a ipad. Troll
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Click to collapse
lololol troll?! Well I don't see how im a troll? I mean why would I get a gt in the first place?! I mean this forum is great but then you have people like this who are quick to cry troll. Your quick to judge I didn't even resolve my issue before you open your mouth. I just said I wanted an ipad because I actually used one and ita flawless not gonna lie it feels sturdier os is stable and tons of apps and accessories but I love the Android os and the fact you get to customize it more then IOS. I know honeycomb is practically a beta and unfinished os but I don't mind I know great things are in store for it like windows phone I got it before the nodo update knowing its gonna be a great platform and look now here comes mango to make it a heavy hitter. So so call me a troll I think all the major os,s are great and I give everything a chance.
FYI I talked to Amazon and im giving this tab another shot turns out their chat support runs rings around their phone support. So troll on that!
tonyurquiza said:
lololol troll?! Well I don't see how im a troll? I mean why would I get a gt in the first place?! I mean this forum is great but then you have people like this who are quick to cry troll. Your quick to judge I didn't even resolve my issue before you open your mouth. I just said I wanted an ipad because I actually used one and ita flawless not gonna lie it feels sturdier os is stable and tons of apps and accessories but I love the Android os and the fact you get to customize it more then IOS. I know honeycomb is practically a beta and unfinished os but I don't mind I know great things are in store for it like windows phone I got it before the nodo update knowing its gonna be a great platform and look now here comes mango to make it a heavy hitter. So so call me a troll I think all the major os,s are great and I give everything a chance.
FYI I talked to Amazon and im giving this tab another shot turns out their chat support runs rings around their phone support. So troll on that!
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Click to collapse
i think the legit truth is that you had 3x bad luck. A. terrible packer, B. non working product, C. a complete noob phone support 1st day worker.
I've been an Amazon prime customer for years. Put a request in online for someone to call you. You get a call from their Customer Service in minutes, and they will resolve the issue immediately. I have done this numerous times, and is also why I'm willing to pay 70 dollars a year for Prime.
You know. It sounds to me like what we actually have here is a guy who was too impatient to hold the button down for the 5 seconds required to start the boot up process.
Try it yourself with your tab. First shut it down. Next press the button for a second. What happens? Nothing, black screen. Do this repeatedly, each time just press the on button for less than a second.
Now get fed up and plug it in. What do you see? The battery icon for a little while then nothing. Press the on button for a second. What do you see? The battery icon which goes away after a little while.
So, OP. If you still have the unit, try holding the on button down for 10 seconds and see what happens. If not, Amazon customer service will be happy to accept it as a return. But please, don't bad rap Amazon or Samsung for this problem until you make sure the problem is not yours.
I had the same problem. In my case it was because the battery was totally drained. After charging for 15 minutes it started up just fine and has worked fine ever since. As for Amazon's packaging, the interior of the Tab's box is so well protected, and the box is so light the packaging isn't a problem.
MisterEdF said:
I had the same problem. In my case it was because the battery was totally drained. After charging for 15 minutes it started up just fine and has worked fine ever since. As for Amazon's packaging, the interior of the Tab's box is so well protected, and the box is so light the packaging isn't a problem.
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he stated he did as the samsung rep told him and charged it for 2 hours......so it wasnt the battery
tonyurquiza said:
I am not a fanboy heck im not a fan oh most apple products but come on a $500 dollar product only to arrive DOA doesnt fly.
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To be fair, any product of any value will have "some" chance of being DOA. Being DOA doesn't mean it was dead when it left the Samsung factory or Amazon warehouse as it could have died en route (most likely cause as you mentioned the lack of packaging).
tonyurquiza said:
Over all the tab looked nice its really sleek thin and light but i wasnt all that thrilled with the plastic back for $500 i prefer something a little bit more durable like real metal not faux brushed metal.
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Many people said the same thing about the flimsy looking back of the Samsung Galaxy S II. However, I saw this video http://www.youtube.com/watch?v=ErXqnQKs-tA and it just goes to show that Samsung really do know how to design products. Although materials may feel lightweight and cheap, I'm fairly sure they'd be robust and reliable. After all, Samsung would incur the cost via warranty repairs if they made it poorer quality so it's probably cheaper for Samsung to use high quality material.
Overall, I do think it is strange for Amazon to provide no packaging protection for an item like this. At the very least, complain to Amazon, they might give you a goodwill gesture coupon/voucher or part refund for the hassle.
Wish some of you immature members would stop calling the OP a troll. No evidence of that. He is just angry and disappointed with the tab. Anyone else who is disappointed should watch out, since we have immature members on this forum that call people trolls out of the blue. Just if I would call those that do just simple minded FanBoys.
you don't even have to call Amazon, just go into your account, choose returns, and choose replacement. They will ship you a new tab overnight (if its currently in stock) And print out a label and drop the old one off at UPS/fedex/usps, whatever carrier they choose.
I get a minimum of 5-10 packages a month from amazon, ive been a Prime member for 3 years at least. Ive seen super expensive items come with the worst packing ever, and some of the cheap items, super secure. I'm not exactly sure why some things are packed better than others. You can go into your account and rate the packaging job on every item you order from them. Anytime something gets damaged I go ahead and do that.
tonyurquiza said:
So i received the tablet today from amazon. Upon arrival i noticed the really poor job of packing on amazon's part. The box was a cheap thing box with not type of padding like bubble wrap or packing peanuts. My question is who in their right mind decided to ship a $500 item under such poor conditions. I've bought books on amazon with better packing than this! So i open the boxes and take out the tablet and attempt to power it on. No Dice! In every unboxing that i have seen online the reviewer was able to power on the tablet no power. So i think to myself, ok let me plug this in so i plug it in and press the power button and i see the galaxy tab 10.1 screen so you would think hooray right? Wrong! it immediately changed to to this weird battery power off screen and it was a cycle it would come on the turn off on and of etc.. so i think leave it plugged in for a half hour. i come back to find the tablet doing the same thing over and over and over again. At this point i'm fed up! so i call samsung and they could offer me no better solution but to leave it plugged in two hours straight and attempt to power it on again... really? so i do as i was told and still no cigar. So i realized that there is not much to do but send it back to amazon in the A.M great now i have to deal with then :/ Oh well i guess i'm getting an Ipad2. I am not a fanboy heck im not a fan oh most apple products but come on a $500 dollar product only to arrive DOA doesnt fly. Over all the tab looked nice its really sleek thin and light but i wasnt all that thrilled with the plastic back for $500 i prefer something a little bit more durable like real metal not faux brushed metal. At the end of the day i don't know who is to blame. Amazon for thier poor packaging or samsung for a poor product i feel that i will be much easier to just go into an apple store pick an ipad up and if i have any problems i can just go back to the store in order to return instead of dealing with two companies with mediocre customer service. When i drop that much money on something i expect it to work point blank.
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Just to let you know, your keyboard does have a spacebar and a period key.
brobits said:
Just to let you know, your keyboard does have a spacebar and a period key.
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Just to let you know, if you actually read his post you'd see he's used both just fine.
Why buy it from BB and pay tax and have 14-day instead of 30-day return policy.