I'm on my 4th Hero now. This one has hot pixels. There's quite a number of them, probably more than my initial estimate of 15.
This gets convoluted now so bear with me. Of those pixels I would say that I see about 6 of them when watching tv in bed at night with my glasses off when the screen is displaying very dark colours. I'm pretty short sighted and put the phone really close to my face to watch stuff. In normal day to day use I don't see them. I might even have difficulty showing you anything but the two worst ones. Even those would require me to bring up a black screen to contrast with. And they're not in the middle of the screen.
Despite these pixels, of the 4 Hero's I've had this is the best one I've had. My last one had a bigger pixel problem, while there were fewer problem pixels they were more noticeable and right in the middle of the screen.
I contacted HTC about it by email and they said to contact them about a repair. I rang them just now to ask about it and the guy on the phone said they could not guarantee no hot pixels after repair and that he thought the best thing to do was get another replacement, he also said that he thought I'd probably get a refurbished phone as opposed to mine being fixed if HTC did it. He said that a new phone is always the best option.
If I could go to a store and swap it then that would be great. But I can't and Orange insist on couriering me a phone over. This means I can't check the phone before giving my old one back. I tried to do this last time and the courier flat out refused to give me the replacement before I had given him the old one. Apparently he had someone take the new phone and then slam the door in his face, meaning they had both phones!
Anyway, If I knew I'd get a better phone, I'd be happy to go for either replacement by Orange or repair by HTC. As it is I feel that the odds are stacked against me (this is my 4th, remember) and that I should maybe just be accepting of what I've got.
For anyone who'd bullishly just demand a replacement until they got a perfect phone I'd suggest that you consider that Orange aren't going to keep replacing the phone and that HTC's man said that they wouldn't guarantee a defect free phone. This could go on forever. Looking at this forum it seems that there are enough hardware problems for my problem to be relatively insignificant. Everything else is fine.
So yeah, what would you do? To sum up: Minor persistent annoyance vs potential for greater annoyance.
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Can't find any pixel issues on mine. And would have it replaced if there were
, as I did with the Tocco a year ago.
Bought mine straight from HTC though.
kam187 said:
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Click to expand...
Click to collapse
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
Well... Number five is due tomorrow. Pray for me guys.
Hero number 4 from Mobliefun is due this week and in the interim I have ordered another from Devicewire. I'll have 2 to choose from, so I'll end up sending back either, or both.
Shame I have to go to these lengths just to get a defect free device but to these lengths I shall go.
Dead pixels
Every brand as a dead pixels policy. What HTC's? Some other member posted it at: http://forum.xda-developers.com/showthread.php?p=2909106
a) three dead pixels anywhere on the screen or
b) two continuous dead pixels
If that's the case, you just need to send the phone back and get a new one. If it takes the 6th phone...just ask for a refund and buy it elsewhere. This reminds me of my 1st HDD I bought...the store replaced it for 5 times only to find out that the entire box was filled with damaged HDD's.
What I want to know is what exactly is the problem with the manufacturing process on these handsets? If you get a good one, it's amazing but how few and far between are they?
Dead pixels, gaps etc... you shouldn't be getting that on a high end device.
The last time I had problems like this was dust under the screen on my SE P800!
tatwamasi said:
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
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Click to collapse
The whole transaction is for the contract AND phone. Efectively you have not received a working phone yet. They have replaced it and replaced it. The 7 days deadline doesnt really apply here. The goods they supplied were faulty and you have full legal rights to ask for a replacement, use your waranty, or ask for a total refund for upto 2 years in fact in the EU.. and 6 years in the UK.
The crucial point is the goods were defective at the point of sale.
I'm fairly certain that the contract doesn't include the handset which is why the people who recently got out of their Orange contracts early didn't have to return their handsets. Thanks all the same though.
It definitely is. The people who got out of their contract took advantage of the terms and conditions/law regarding contracts, and the changing/breach of that contract.
Yeah it definatly includes the handset.
The reason they were allowed to keep their handset was because of the terms of the contract. It was set that way because after purchase the handset belongs to you regardless of the contract term. Its legally dificult for them to tie the contract month by month to the handset because then it would become a kind of lease/purchase asset. This is also the reason why you can request a FREE unlock code after the first x months. The fee is just an admin charge, they're not actually alowed to charge you for the unlock code itself.
Anyway I'm not saying you _should_ send it all back, but that you _can_ if you want to.
It must be a faulty batch. I have only ever had 1 dead pixel on an HTC phone before, the original I-Mate Jam, and Expansys sent me a replacement immediately I mentioned it.
I got my second Hero yesterday (dropped my first in a coffee, dont ask..) and thankfully both of them were defect free. White, unbranded, no screen gap, build quality or LED issues.
Of course, I got mine as an import here in Hong Kong, so the sourcing batch is likely to be very different from Expanys UK or any UK Telco.
Bottom line as other people have said is that the phone does not work as advertised, it is not defect free. You wouldnt accept a new car or CD Player with a big scratch down the side. This is just the same, except worse, as the screen is not just aesthetics, but an integral part of the experience.
Get it replaced until it is right.
Huge pain, I know, and so frustrating.. I really sympathise.
2 hot pixels, gap above the screen and new for phone number 5: backlight bleed at the edges of the screen.
Go HTC!
Send it back mate. Consider buying outright or switching provider at least, that batch is goosed for sure.
I'm awaiting my 4th, should be here in the next couple hours.
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
If any sub standard handsets are making it in to the hands of consumers any company worth its salt should be concerned and by the same token be prepared to do something about it.
It may be worth highlighting the fact that they are receiving some bad press on a very reputable forum within the smartphone community as nothing travels faster than word of mouth!
Just got my 4th. I have 1 hot pixel which actually may be a speck of dust, it's hard to tell., but it's practically invisible. Also have a screen gap- the tiny variety which isn't noticeable until you get a bright light reflecting off that copper component at the right angle.
Still not perfect but I'll wait and see what the other one I'm waiting for is like. I'll keep the best one. I'm starting to wonder if almost the whole UK batch is dodgy...
To those who have perfect (white sim-free) handsets please tell me where you got them?
crash_194 said:
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
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Click to collapse
I'd love to, anyone know how to address them? There's no point contacting the phone numbers or support addresses on their website as the guys there have no power to do anything but say "why not try resetting your phone? If that doesn't work, return it to Orange or we can repair it for you"
Ha! Now that I examine Hero number 4 in the evening out of bright sunlight, the screen is splattered with dust or stuck pixels. There is also light bleeding out from the screen gap.
Hero number 5 soon...
I'm getting pretty pissed off. What's most annoying is that I'll send back 100 Heros before I settle for a different handset!
How come you guys are on your 4th and 5th handsets? It soley down to the dead pixels? I had 2 and neither had any dead pixels
Related
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!
there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?
just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?
Maybe, you`ve got nothing to lose.....
Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....
insurance is what my work mate said, any recomendations for someone cheap but with full cover?
Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.
Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.
elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
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what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers
sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.
stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
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Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
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Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.
the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched
Hello,
I recently bought a Desire HD, because my Hero's screen got unresponsive, because of a hardware fault of the screen.
I had a real nightmare with my Hero with the repair center. I had to send it 3 times to them in order to actually accept the problems and to partly fix it. About 2 months after I got it back from this almost 2 months horror the screen became unresponsive and I had to ditch my beloved Hero.
I decided to give HTC one more chance and bought a Desire HD and I was really happy with the device until yesterday when I found out that I have a dead/black pixel on the upper left side (left side of the HTC weather and time widget).
I already tried JScreenFix and another app from the market to fix it and had my phone running on it for more than an hour. But unfortunately this didn't fix anything.
I really like this phone and I decided not to get a Samsung Nexus S. But now I have to say that I am more than disappointed that I didn't.
I called my dealer and he said that he can only exchange the device within 7 days of purchase and that I have to send it to the repair center. I'm so frustrated right now that I am really playing with the idea of selling my Desire HD and get any other phone except an HTC.
If someone can help me, I would be more than happy, because I don't know what I can do anymore.
Thank you in advance!
Cheers!
Best way to remove dead pixels (this might be difficult due to the uni body design) is to take apart the phone leaving the SLCD bare and lightly (I normally use a cotton bud to avoid finger prints and avoid excess pressure) massage the effected area.
Attempt this when powered off first, if that unsuccessful do so when powered on (Boot cycle if necessary).
-Source:
Works in the laptop repair industry.
wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
Most phones have a zero dead pixel warranty just check htcs policy on dead pixels then rma it you should receive a new unit
Alternatively if HTC do have a zero dead pixel policy then kick up a stink to the store manager that according to HTC the manufacturer its faulty and unfit for sale. Complain enough you will be surprised what happens
Sent from my Desire HD using XDA App
Ok, thanks for the swift response.
If I take the phone apart I'll lose my warranty right?
I purchased the phone on 07.12.2010 and I never took any of those apart.
To be honest I'm a bit afraid I might screw up ending with a broken/inoperable device.
Do I also need any special tools to do that? And if yes how much do I have to pay for those?
I really don't want to sell my Desire HD so I am open for any suggestions.
Thanks.
P.S.: What do you think of those pixel repair programs on the market? Are they actually working at all?
Edit: Thanks for the hint, I'll check out their policy asap. I already called my dealer and wait for his call back. I will definitely "kick his ass" when he tries to bulls*it me. Thanks!
I have a dead/stick pixel too. I got it quite a while back and i even made a thread about it here. It was a real annoyance for me but now i just learned to live with it. Mine is right at the bottom center of the screen. I really don't have the patience to send it back to england for repair, and i don't have any confidence in taking it apart so i'll just have to live with it :/
I also tried that Jscreenfix app as well and it did nothing. I really doubt the success rate of those type of apps because my laptop has a dead/stuck pixel too and running a program like jscreenfix did nothing on my laptop either.
Yeah, I've read your topic and I tried to live with it too, but my device is like brand new and I paid a lot of money for it so I see no argument for accepting a faulty part tbh. I didn't buy it from a carrier it's unlocked and has no branding at all.
It's like my company/boss pays me for 1 day less a month just because his pc was broken on that day.
I also don't have any patience at all with the european service center anymore. The experience I made with my Hero was so horrible you can't imagine. I don't wish this even to my worst foe.
I also doubt the success of those apps, but I gave it a try so I can't say that I didn't try as much as possible.
i was just like you dude. bought it unlocked sim free no carrier, and only a few days after owning it the problem showed up. Its a real shame that LCD's suffer from this type of fault.
Yeah and I just called HTC to find out what their policy is, but the guy on the hotline told me that I got blablabla days where I can exchange it and after it I have to send it in for repair.
I'm so pissed now that I'm going to literally kill my dealer on the phone when he calls me back.
Glad I could help and thanks for the "Thank".
Unfortunately the Desire HD is a troublesome device to take apart and I wouldn't recommend doing so unless you have a through understanding of electronics and Uni-body casing, if you do plan on going ahead then your best bet would be to look at this:
http://www.htcphones.net/htc-evo-4g-teardown/
this is an similar phone to the Desire HD that uses a similar layout but different components, a full Desire HD tear down from a reputable website isn't available at this moment.
Depending on the warranty of your device then it may breach the warranty.
The best way to check if it breaches your warranty is to ask the manufacturer about the "conditions of the warranty" or not to break any Warranty Stickers.
As for returning the product, you probably have a better chance in saying the phone doesn't meet the aspect of quality you though it would, your more likely to get a return that way because the dealer isn't taking back a faulty product (Its unlikely they will check the product).
Sigh, I got 2 stuck pixels too... One is at the top left corner (red) and another in the middle region (blue)... Just bought for less than 7 days and they are already there... Stupid HTC policy of more than 3 closely pixel sh*t doesn't help at all... I had been using so many HTC phones and it seems that only DHD gave me stuck pixels... What is wrong with their QC? Damn it... Well, i gave up looking at it and learn to live with it... The only thing that is keeping me with HTC is due to Android + 4.3"... There isn't any other phones providing such luxury... its really pathetic...
LittleMerc said:
Sigh, I got 2 stuck pixels too... One is at the top left corner (red) and another in the middle region (blue)... Just bought for less than 7 days and they are already there... Stupid HTC policy of more than 3 closely pixel sh*t doesn't help at all... I had been using so many HTC phones and it seems that only DHD gave me stuck pixels... What is wrong with their QC? Damn it... Well, i gave up looking at it and learn to live with it... The only thing that is keeping me with HTC is due to Android + 4.3"... There isn't any other phones providing such luxury... its really pathetic...
Click to expand...
Click to collapse
If you bought it over the phone or online and are in the UK then you can return it within 7 days for a refund if it is faulty or not. Distance selling rules cover this option.
As for stuck pixels my understanding is that HTC policy is "any three pixels" or "any two joined pixels".
When buying a phone, we often skip the step by step test because we are too eager for the phone that we expect long. Examine the steps necessary minimum:
* LCD Screen
- You for startup phone, startup screen is white color. You look at the different angles to see what is not normal ?
- When the phone was running, you turn on the camera application. You use hand lens cover>>> screen is black. You can observe different colored pixels that do not? if it occurs, it is dead pixels
*Speakers and external speakers (Make a call, listening to music at a volume level to maximum)
*Wireless connections and to try a few sites....
*Squeeze the cover slightly to see if sure?
*..................
Hopefully my experience was helpful for you and sorry for my poor English
Get insurance put up with it for a while and drop it in the sink. Get new one. Your bound to break it at some point in the future.
Sent from my Desire HD using XDA App
I also have one dead pixel mid-right colored green. When I first got it i checked well and it was not there. After a few days it is there.
I bought mine during my business trip to Hong Kong. I went to the shop and asked my dealer to change vthe unit but they said there should be at least four dead pixels in order to change within 7 days. Also they told me to call the htc office but it was weekend and i will be leaving HK on the folllowing monday. so I had no chance but to live with it. I will send an email to Htc to check what they will say.
Guys,
Sorry to sound obvious but have you tried the jscreenfix app (there is an Android version in the market) or similar in order to make sure the pixels are actually dead and not simply stuck? If they are stuck this should repair it. I ran their software via my PS3 after picking up a couple of stuck pixels on my LCD TV and it worked wonders.
Not promising anything but it must be worth ago before resorting to taking it apart/ sending it back. From the comments you do have to let it run a while and maybe on a few occasions, however it should certainly help with coloured pixels (ie green)
To add my 2 cents, when ever i have some kind of issue, i will always make it over the top and add some juicy details when calling any company. For example i will say that my screen starts to loose colors after being on for more then an hour. I know it's not good in a sense, but when something costs 500+ euro, it should work fine for more then few month. In 10 or so years, my stuff was always replaced with a brand new one.
Regards.
Tezray said:
Get insurance put up with it for a while and drop it in the sink. Get new one. Your bound to break it at some point in the future.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
This is insurance fraud, its illegal, classed as theft and is causing insurance premiums to raise for the hardworking Joe who legitimately pays for his insurance.
Lankius Maximus said:
Guys,
Sorry to sound obvious but have you tried the jscreenfix app (there is an Android version in the market) or similar in order to make sure the pixels are actually dead and not simply stuck? If they are stuck this should repair it. I ran their software via my PS3 after picking up a couple of stuck pixels on my LCD TV and it worked wonders.
Not promising anything but it must be worth ago before resorting to taking it apart/ sending it back. From the comments you do have to let it run a while and maybe on a few occasions, however it should certainly help with coloured pixels (ie green)
Click to expand...
Click to collapse
Glad to hear jscreenfix helped your problem but...
DaMastachief said:
I already tried JScreenFix and another app from the market to fix it and had my phone running on it for more than an hour. But unfortunately this didn't fix anything.
Click to expand...
Click to collapse
Hello Folks,
sorry for not being able to answer quicker, but I came back late from work and couldn't access the site due to overload until now.
My dealer called me back and I explained everything to him and also told him that I won't send it in for repair again as I had a nightmare with him already with my Hero. He spoke to his boss, called me back and told me that they will make an exemption and change my phone. I am getting a brand new one, I am really excited and very happy and satisfied.
On the other hand I hope that this pixel issue won't happen again.
Lucky me I always keep everything in the package and take care about my gadgets very nicely. I already did a reset, cleaned it and put everything in order into the package like I got it.
I also don't do any insurance fraud and I am also exaggerating on the phone, but tbh honest guys: You can say whatever you want and try whatever is possible, but those guys at the HTC hotline don't give jack **** about your problems. Their answer is always the same and their flexibility in terms of problem solving is literally zero.
About that JScreenFix, I think it might work with stuck/coloured pixels. But dead black pixels can't be repaired with it. The program seems to cycle and cycle through all colours and tries to somehow calibrate the screen/pixels again. But dead pixels seem to be dead. At least that's what I can say about trying it and another application from the market.
But I will definitely check my phone very closely tomorrow upon receipt and will also do this in the future, because it takes like 1% of the time I need compared to waiting in line at any hotline.
Thanks again for all the hints and also for the link how to take it apart. Tbh I got a bit too much respect to do this and also because my phone is 14 days old and got 11,5 months warranty.
Wish me luck that the new one will be flawless and without any problems.
Cheers!
After reading this thread I decided to look and found one , it is purple so does that mean Jscreenfix should hopefully work?
Jscreenfix is absolutely bullsh*t in my opinion. Mine is definitely 2 stuck pixels as they are coloured red and blue, not black... But running it for more than an hour and not helping really makes my hopes dashed...
Not sure if I'll get into trouble for posting this as a new thread. Just got phone and it hurts...
Used the screen check code
*#0*#
ONE dead pixel! what do i do? return it?
I think you can't return the phone if you only have one dead pixel. I don't know the exact amount but there is tolerance of dead pixel you might have.
That is true, they will not really replace it. BUT again, thats a gray area. Make a fuss about it and or dispute the charges with your Bank / CC Company and fight it out.
Worsts thing would be that you will end up with the device and have the CC Company fight it out for you because you wont pay the CC Company.
Done it a few times and have had success.
It depends how long you've had the phone. If it's less than 14 says then you should be able to just return it for a refund and then you could buy the phone elsewhere.
Of course that depends if it's on contract or not.
Having said that, it's not unheard of that a store will replace it for one pixel. If they won't then you could try calling Samsung.
Where did you get the phone anyway?
Sent from my GT-I9100 using Tapatalk
It is up to the store's policies usually... I'd suggest waiting a few more days though, as stock on some places (ahem O2 UK) is very low...
I've taken back at least 2 things to my local Tesco (a 42" TV, and a cheap photo frame) due to a single dead pixel. Both times, they expressed absolute horror and had an employee take the old one from me and carry a new one out to my car (in the case of TV), and they got me a new photo frame (actually ended up a better one as they were out of stock)
It depends though... Tesco ain't exactly the most technically "briefed" for some things like this, and they see a defect and agree to exchange. RE a phone you might have trouble, as the shops will train staff in the acceptable number of DOA pixels
Normally it is acceptable to have upto X dead pixels, Y (where Y < X) bright pixels, and a maximum of (P*Q) dead pixels together, where P*Q < X, or a maximum of (R*S) bright pixels together, where R*S < Y
OK so that was messy, so let's try again.
There is usually a permitted number of dead/bright pixels over entire screen. The permitted bright is usually less than permitted dead. Some don't permit any bright.
There is also usually a restriction on the number of adjacent dead/bright pixels permitted. ie. a dead row or column would qualify as faulty.
Sometimes they also define the maximum number in a given area, like maximum of 2 dead in any square inch, or whatever. If it meets any of the criteria, it would be faulty.
That's just a generic thing though - samsung will have their own policy, as may the store...
Bought it from Handtec.
Got it 5 min before this post.
discovered dead pixel (green pixel dead) 1min after turning on using *#0*#
I mean what are the odds? I would like to know if anyone else has it. this will give me a better idea, whether they always have some dead pixels on every phone etc.
ps. my HD2 has 1 dead pixel as well right from the beginning.
asefsef said:
Bought it from Handtec.
Got it 5 min before this post.
discovered dead pixel (green pixel dead) 1min after turning on using *#0*#
I mean what are the odds? I would like to know if anyone else has it. this will give me a better idea, whether they always have some dead pixels on every phone etc.
ps. my HD2 has 1 dead pixel as well right from the beginning.
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I think someone on here yesterday or the day before had a full row of dead blue pixels. Do a search for blue on this forum.
Thats a concerning matter now that over 5 people have reported this issue. Although thats not much considering how much Samsung has already sold the device, but what are the odds of it arriving with a dead pixel from the start.
Don't Worry...Be Happy...Lol...
^ Don't worry Dhruv, by the time the device releases in India, you won't have to go through much trouble because the initial kinks (glitches) would have been worked out by then. Cheers
I have a handtec handset and everything is K.. unless my eyes are betraying me..
Did you try the screen check code?> *#0*#
Any way, handtec got back to me. In short, not fault since only 1 pixel, but told me I can exchange/return within 7 days no matter what (good service).
But, said since it's not a fault, I'll have to pay shipping both ways. (28 pounds per way, ouch)
Does that sound right to you guys??
both ways? return it back, get your money back and rebuy it so they can pay for P&P
RedBlueGreen said:
both ways? return it back, get your money back and rebuy it so they can pay for P&P
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Click to collapse
Doesn't that still incur shipping both ways? As in, i send it there, that will be £28. Then when I buy the phone, from anyone, there's a shipping cost. (handtech + Fedex charges £28)
is that right? no matter what I'm going to pay AUD$90 to get rid of that dead pixel?
asefsef said:
Doesn't that still incur shipping both ways? As in, i send it there, that will be £28. Then when I buy the phone, from anyone, there's a shipping cost. (handtech + Fedex charges £28)
is that right? no matter what I'm going to pay AUD$90 to get rid of that dead pixel?
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Click to collapse
Yes. This is a textbook example of why I'd never buy a phone from another country, even if it meant waiting longer to get my hands on it.
Possible Fix?
There is an app called jscreenfix or something, https://market.android.com/details?id=com.jscreenfix.android2&feature=search_result
May be able to fix your problem without the hassle of a return. Good luck.
bcam117 said:
There is an app called jscreenfix or something, https://market.android.com/details?id=com.jscreenfix.android2&feature=search_result
May be able to fix your problem without the hassle of a return. Good luck.
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Click to collapse
That works on LCD screens only I think - only those screens can have "stuck" pixels that can be fixed with that software, or "massaging".
With OLED there is nothing to get "stuck". Your subpixels either work (emit light of an RGB color) or do not work.
arjun90 said:
^ Don't worry Dhruv, by the time the device releases in India, you won't have to go through much trouble because the initial kinks (glitches) would have been worked out by then. Cheers
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Click to collapse
I hope so Arjun, but the chances are that the stock that will be distributed will be of the same build standards that has already been delivered. Changing the Screen's or identifying the issue will either delay the launch in India or will take longer to identify.
Although I am sure Samsung is already aware of these glitches by now.
dhruvmalik said:
I hope so Arjun, but the chances are that the stock that will be distributed will be of the same build standards that has already been delivered. Changing the Screen's or identifying the issue will either delay the launch in India or will take longer to identify.
Although I am sure Samsung is already aware of these glitches by now.
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TBH I doubt you will get it any better. Dead/stuck pixels are just a fact of life when making things in bulk. There's always a few get out with some, and I doubt we will ever manage to make them in these quantities without ANY dead ones...
Changing the manufacturing process before other regional launches would seem to be unlikely to me...
My thoughts exactly, just the Processor speedbump cost a 30 day delay, and that was prior to launch, I am sure that IF Samsung now wants to rectify anything, they will continue to distribute their stock in locations which already have it launched and delay it in regions that are yet to be launched in.
In either way, its a delay which is not worthy of a minor glitch like this. Worst comes to worst, Samsung replaces the unit.
asefsef said:
Doesn't that still incur shipping both ways? As in, i send it there, that will be £28. Then when I buy the phone, from anyone, there's a shipping cost. (handtech + Fedex charges £28)
is that right? no matter what I'm going to pay AUD$90 to get rid of that dead pixel?
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Click to collapse
Oh.. i thought u lived in england/ didnt know where u bought it from.
P&P was free for me so i based it on my own experience.
Hi all,
been having some real fun and games with my htc one. Some things to look out for if you are planning on picking up a new htc one. It took htc over a month to arrange a repair of the device and when it was returned the "crack" between the front fascia had been made smaller but was still present, so its going back yet again (what fun).
The front glass at the top is still not fitted correctly, and the fascia overhangs at one end and underhangs at the other.
When I first got the phone, I did notice the crack, but ignored it.As a few weeks went by I noticed the crack was getting bigger so I decided to return the phone.
I personally think that the body of the device has not been machined properly, so despite HTC attempting to repair, the problem persists. I have requested a replacement phone this time from HTC.
Dealing with htc service has been a real pain. I unlocked the bootloader, so the first response from htc staff has been "out of warranty". As I have had to remind HTC several times, it does not matter if the bootloader is unlocked in the event of a manufacturing defect. This was "escalated" by htc and after 1 month there was still no resolution. I had to remind them of uk consumer law before they eventually undertook the warranty "repair".
the glass shoulb be higher than the fascia
Nightf0x_007 said:
the glass shoulb be higher than the fascia
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Click to collapse
He said it was high on one side and low on the other. I don't think it should be high either, mine is flush.
Sent from my HTC One using xda premium
My glass is high on the top and low on the bottom. It is subtle enough that it doesn't bother me, and it definitely isn't as bad as some of the stories I was hearing before I bought mine.
Well, I didn't have any similar issue to you guys, but my One had a scratch on the back, along with 2 very small notches, plus a very small piece of some tape or something sticking out of the metal to the right of the bottom speaker. I highy doubt it could've come from my pocket as it was completely stuck, so maybe there was a gap. It also had static noise during calls.
Sent it back and waiting for a new one.
(Why didn't you go through your retailer btw? It's much more effective).
My previous experience was that the HTC repair service direct was better. I waited a week for my old carrier to email me a form for the repair. Previously HTC support did an excellent job. The glass problem is caused by bad manufacture so that the fascia are not true to the body of the phone. Also Please note that my HTC one had only a minor crack showing at the start. It got rapidly worse so I decided to return it. My point is that if u have an ill fitting fascia/gap/overhang then your phone could also get
worse/ let dust in so I would advise to return.
Sent from my One using XDA Premium 4 mobile app
zaphodbeeb said:
My previous experience was that the HTC repair service direct was better. I waited a week for my old carrier to email me a form for the repair. Previously HTC support did an excellent job. The glass problem is caused by bad manufacture so that the fascia are not true to the body of the phone. Also Please note that my HTC one had only a minor crack showing at the start. It got rapidly worse so I decided to return it. My point is that if u have an ill fitting fascia/gap/overhang then your phone could also get
worse/ let dust in so I would advise to return.
Sent from my One using XDA Premium 4 mobile app
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Click to collapse
Oh alright. Well, I don't know. Here in Norway I sent in my One X on a monday, and got it back the same week. Sent in my One on tuesday and my new One will be here tomorrow. I guess it differs.
These defects really aren't acceptable, so you should always return imo.
YorubaDey said:
Oh alright. Well, I don't know. Here in Norway I sent in my One X on a monday, and got it back the same week. Sent in my One on tuesday and my new One will be here tomorrow. I guess it differs.
These defects really aren't acceptable, so you should always return imo.
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Click to collapse
Yes it appears thing are very different here in the uk. I have been trying to resolve this with htc since 10th July!! They parked (or in htc uk speak "escalated") my issue for almost a whole month. Today they are making their mind up (hopefully) to supply a replacement phone. It seems decisions in the uk are long winded.
zaphodbeeb said:
Yes it appears thing are very different here in the uk. I have been trying to resolve this with htc since 10th July!! They parked (or in htc uk speak "escalated") my issue for almost a whole month. Today they are making their mind up (hopefully) to supply a replacement phone. It seems decisions in the uk are long winded.
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Click to collapse
Sad to hear that:/
redbull123 said:
He said it was high on one side and low on the other. I don't think it should be high either, mine is flush.
Sent from my HTC One using xda premium
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i know what he said , in my device its all high than the fascia
My phone has a screen protector on it and at the top it sticks proud of the phone but at the bottom it's flush which means the screen is sunk in at the bottom also the edges of the aluminum stick slightly proud of the plastic but I don't care the phone looks great and it's not impeading the phone in anyway.
Sent from my HTC One using xda app-developers app
HTC Warranty Repair outstanding since 10th July
cokey77 said:
My phone has a screen protector on it and at the top it sticks proud of the phone but at the bottom it's flush which means the screen is sunk in at the bottom also the edges of the aluminum stick slightly proud of the plastic but I don't care the phone looks great and it's not impeading the phone in anyway.
Sent from my HTC One using xda app-developers app
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Thats what I thought. However, the crack around the phone got much worse so I reported to HTC July 10th. Apart from a dodgy repair from HTC which I will not accept, they have done nothing since JULY 10th with regards this. I am now thinking that my HTC experience is about done as I have lost faith in HTC service, and this awfully made phone. The S4 may be plastic, but I am confident that if it develops a problem it will be repaired/replaced efficiently without the aggravation I am getting from HTC. Really disappointed as I have been a HTC fan since the desire. The amount of my time, and HTC peoples time that has been spent on this must add up to more than the purchase price of the phone.
What I find really galling is that each time I speak to someone in HTC with regards this I have to remind them of their obligations under UK consumer law. By default they look for reasons not to fix the problem. Quite appalling.
They have thanked me for my continued patience with HTC with regards this matter. It seems HTC are on a mission to test the depths of my continued patience. Awful.
I agree with the above poster, HTC seem to go out of their way to make what should be a simple process very difficult.
I have just spoken to them because I have had two HTC Ones now, with a third on the way from the phone company after I spoke to HTC. Both the phones which got returned had chips in the glass near the metal body on the side, one had a dent, and the other had what looked like scrape marks on the white border bit.
HTC customer service told me they were not aware of any other complaints at all about the build quality (!). I then said well there are a lot of people on the internet who have posted about this. HTC responded with "everyone can post anything on the internet". I asked if presumably that meant that all the pictures posted showing issues were therefore faked, but they didn't answer on that.
To me it is very simple: the customer says they have a problem, the company says ok no problem, we will do everything we can to sort it out. Instead HTC argue, insinuate that I was making things up, and try to make it difficult.
I asked if I could send my poor quality handset to them, they can look at it then send me a new one out. I was told that they would indeed do this but if they could not repair it (which would be impressive if they can repair dents and so on) they would send me out a refurbished handset.
I said well I don't see how that works. I buy a phone which is damaged entirely due to your build process then send it back unused, then get offered what is in reality a second hand phone in exchange. Thus halving the value of my investment in one easy step, without ever actually using the damn thing.
The response: "That is the way we do things".
HTC Warranty Repair outstanding since 10th July
dominic doha said:
I agree with the above poster, HTC seem to go out of their way to make what should be a simple process very difficult.
I have just spoken to them because I have had two HTC Ones now, with a third on the way from the phone company after I spoke to HTC. Both the phones which got returned had chips in the glass near the metal body on the side, one had a dent, and the other had what looked like scrape marks on the white border bit.
HTC customer service told me they were not aware of any other complaints at all about the build quality (!). I then said well there are a lot of people on the internet who have posted about this. HTC responded with "everyone can post anything on the internet". I asked if presumably that meant that all the pictures posted showing issues were therefore faked, but they didn't answer on that.
To me it is very simple: the customer says they have a problem, the company says ok no problem, we will do everything we can to sort it out. Instead HTC argue, insinuate that I was making things up, and try to make it difficult.
I asked if I could send my poor quality handset to them, they can look at it then send me a new one out. I was told that they would indeed do this but if they could not repair it (which would be impressive if they can repair dents and so on) they would send me out a refurbished handset.
I said well I don't see how that works. I buy a phone which is damaged entirely due to your build process then send it back unused, then get offered what is in reality a second hand phone in exchange. Thus halving the value of my investment in one easy step, without ever actually using the damn thing.
The response: "That is the way we do things".
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Click to collapse
Hi, htc have decided to close my trouble ticket today because it has been escalated to senior management. From previous experience this is bad news as last time they forgot about the issue for a month. They have point blank refused to send me a replacement device, despite the fact that they have failed to act in a reasonable time, or fix the reported defect. I have discussed this with my network operator who have stated that they will need to repair the device up to three times before they can commit to providing a replacement. This is their standard process.
Luckily for me, I used mastercard to purchase and have been advised to make claim, given the defect and the appalling service to date. This will take up to a month, and they can insist on a replacement device.
Under UK legislation, for high ticket items like mobile phones, you have a right for the item to be free from manufacturers defect for a period of up to 6 years from date of purchase. Legislation also means that I have a right to demand a replacement device if reasonable efforts have been made by me to enable the device to be fixed, which I have. I have also been advised that it is not acceptable for a supplier to continually attempt repair.
I will never purchase another HTC product for fear of poor service, and they are just such high maintenance in the event of a problem.
It's shame, because I really like the phone from the day or so I have had to actually use it!
Vodafone have said they will give me a different phone next time if the build quality on No. 3 is still below standard. The only thing is I don't want an iPhone or an S4 at all. I got the HTC One because that was the one I liked.
But yes, I will also not be purchasing an HTC product ever again because of their frankly appalling attitude towards their customers. These days it is not enough to simple build a good product, people expect (rightly so) that any follow-up issues will be dealt with promptly and correctly. HTC do not do this so I'll be voting with my feet next time!
Hi, I also think that the HTC One is a great phone, if only HTC could supply me with one that does not have a manufacturing defect. Their last attempt at repair was not satisfactory, and their customer service is appalling. Yesterday they closed down my outstanding ticket with them as "that this case has now been escalated to higher management". Today I called to find out if there was any progress with this escalation, and to get a target resolution for this escalation, was promised a call back from a manager, but have heard nothing yet. Last time they escalated my issue it took 1 month of nothing, no feedback or progress. I suspect that escalating an issue actually means kicking it into the long grass. Anyhow, perseverance is obviously the nature of the game, and just to make sure, I opened another ticket for them, so they dont forget me again. Anyone would think that they don't have a legal obligation to make sure their products are free from manufacturers defect!
Now booked in for a second attempt at repair.
zaphodbeeb said:
Hi all,
Dealing with htc service has been a real pain. I unlocked the bootloader, so the first response from htc staff has been "out of warranty". (
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Click to collapse
Sorry for OT but did they know about the bootloader from their database records (seeing your imei or serial number)? Or they examined the phone?
I told them the bootloader was unlocked. They would have found out anyhow, and in the case of a physical defect, it matters not in law. My understanding is that consumers of "high ticket items" should expect that the product is free from defect for 6 years.
Sent from my HTC One using XDA Premium 4 mobile app
i've exatly the same problem !
http://www.forum-generationmobiles.net/t71067p15-info-aide-probleme-sav-htc-amazon#1236179 https://www.facebook.com/htcfr/posts/10200788414732459 https://www.facebook.com/htcfr/posts/10200788389051817 https://www.facebook.com/htcfr/posts/10200747955481003 https://www.facebook.com/htcfr/posts/648836941801497 https://www.google.fr/url?sa=t&rct=...=xyyIktOgXEykTYbkDGJ9_A&bvm=bv.52164340,d.ZG4 https://www.google.fr/url?sa=t&rct=...=gpxUO8lbtDTSZYh8mZ9IOg&bvm=bv.52164340,d.ZG4
lol seriously six years? I mean, we got two years in Germany, i find six a bit unreasonable...is that really UK law?
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
bbmaster123 said:
Hey everyone! just wanted to share my experience so far.
I got an HTC One m7 last year, and I love almost everything about it, except it began to develop the pink camera tint. For those who don't know, many m7's have a manufacturing/design defect that causes the camera to slowly degrade, and as a result, all low light pics come out with a pink or purple haze across the image.
I took my phone over to the bell store, where I signed a couple documents, and the rep sent the phone over to the repair center. The phone was in "Like-New" condition, and still in warranty.
I waited about a week, and today I got an email telling me that the repair facility was refusing to repair the phone citing physical damage (there was none, maybe a micro scratch!), and to get it back they would charge a $35 diagnostic fee. I don't even really care about the fee (although there shouldn't be one) I just want my phone fixed.
I called Bell and they escalated the issue and told me someone from the repair center would call me in 24-72 hours. They wouldn't give me a number to call, so now I have no choice but to play the waiting game...
Click to expand...
Click to collapse
Well u are not in USA. I had couple of devices with this deffect fixed under warranty even when warranty was expired. Call the consumer support number in your country and talk to them and tell them u have done your homework and this is a well known deffect and it should be taken care by them. Or wait maybe they will call.I never deal with carriers in this situation s call directly the manufacturer. Good luck.
Well, its been a while now, and it looks like I may have to send the phone to HTC since Bell are a bunch of ********. I eventually got a call, but it wasn't from the repair center, it was from USA's tech support, and the gentleman told me he had no idea what was going on, and that he couldn't help me at all, nor could he offer any type of recourse, or contact information for someone that may be able to help. I am very displeased as you can probably see. Anyway, I wrote HTC a letter complaining about their service. Here's what I wrote to them for your amusment:
Hello,
I recently sent my phone in to repair it's camera that wasn't working correctly. I was denied the repair, citing physical damage (I have documentation from the Bell store stating otherwise) and the device has now been marked down to be shipped back without the repair, when I did not give my consent, nor talk to anyone who had any bit of control over the repair process. I am very displeased at the service that has been given to me, as well I do not appreciate being lied to, or cheated out of the repair I am entitled to.(the phone's camera issue is a widely documented factory defect, just search Google or call HTC about the m7 pink camera issue). As well, I am appalled at how Bell has tried its hardest to evade my asking for help, instead pointing fingers at other divisions of the company and telling me to go talk to them. And finally, I would have liked to call the repair center, or visit the facility directly as I understand it is fairly close to me, but the information I have been seeking was kept secret from me. If you listen to the recording of the support call I made last week, you will hear the agent telling me that the company actively tries to withold this information.
I WANT MY PHONE REPAIRED. Not returned defective. If my phone is returned defective, you can be sure I will not renew my contract with Bell, ever.
Brandon Benyacar
I can only hope they read this letter sooner than later. Anyway, that's my repair experience so far. Lesson learned: Don't by a phone right away, let a few months go by and see if any major problems turn up. also, note to self: Buy extended warranty.
I may post one more time if anything else worth sharing happens. Have a good day everyone!
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
PandorasNL said:
I'll also post my experience with the purple tint problem. Got my phone in may/june 2013 and got the purple tint somewhere around september 2013. Over time, it got worse in dark settings, but as the phone was still ok during daylight, never bothered too much. This year I finally took the effort to get it fixed. I contacted HTC europe (as I live in the Netherlands) about the problem and they said to just make an appointment; if I had caused the problem, I had to pay 35 euros research costs and if I agreed, an additional fee for the repairs.
As I rooted the phone like a month after I got it (unlocked through HTC dev website), I was kinda 'scared' they would say that would be the cause, but I followed all wonderful steps here to get it S-OFF and in locked/untampered state again and send it off. Made the appointment (UPS came to pick it up) and after a few days I got the email it was ready and repaired. Today (after about 10 days) they delivered the phone back. No charge at all.
So my experience with HTC customer support is fairly positive at the moment. Purple tint is indeed gone. Sadly, my original phone was just fixed and not swapped for an M8, but still no complaints about their service.
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Click to collapse
Glad to hear everything worked out for you. I contacted HTC a few days back and explained what happened and they said they would be happy to repair my phone at no cost, and agreed with me about Bell's repair process being all sleazy. I just need to wait until my phone gets shipped back from Bell's repair center first.
I think I read somewhere that sometimes HTC will put in a higher quality camera module. do you notice the picture being better than the original? (before the purple tint started)
I really don't want my phone to be swapped for an m8, I like the m7 better. slightly smaller, capacitive buttons, and a more symmetrical speaker grille. Not to mention its super easy to s-off. though I might not mind if they give me an M9! HAHA
well, its been about a month, and after much trouble, I finally got my phone fixed. See, When I got my phone back from Bell, HTC told me to ship my phone to a company called Futuretel, located about 15 minutes from where I live. I shipped it, and a few days later, received an email claiming that the repair would not be covered under warranty, and would cost me $226. they also have a policy that requires them to replace both the camera, and the motherboard at the same time, hence the price.
Their first claim was that my H-Boot date on the bootloader screen tells them that my phone had been tampered with. I did install custom firmware, but I flashed it back to stock, with the date showing January 29 2014, before I even bought the phone(not that they would know that) so I called them out on their claim. Then, they disregarded that claim, and now stated that since was that since my phone was S-Off, I was not entitled to a repair. Everything else on the phone was stock, bootloader locked, tampered flag removed and status showing locked.
talking directly to Futuretel was futile, so I called HTC and explained how refusing a defective hardware warranty because of S-Off is like ford refusing to replace your faulty transmission because you changed your headlights. The two are completely unrelated (unless your mechanic REALLY sucks I supposed). They agreed, but still wouldn't fix my phone.
My father, who isn't really a lawyer, but knows quite a lot for an average guy, wrote up a legal document for me to sue HTC. This isn't his first lawsuit, so he knew exactly how to write it up properly and file it into small claims court. I sent a copy over to HTC, and the next day, they offered to pay for the repair. It probably just wasn't worth it for them to fight it, so they gave in.
I also let HTC know of all the horrible reviews and complaints of this repair facility, with many of the stories online ending in either ridiculous repair costs, refusal of repairs for stupid reasons, or devices being returned with additional damage. HTC said they would do an investigation on this facility. that being said, Futurtel repaired my phone in 2 days time, and returned it in the same condition it left (actually, slightly better condition, my power button was losing its black paint, and they replaced it. small, but good attention to detail).
I powered up the phone to 5.0.2, and firmware version 7.17.666.7 which I believe is the newest version (a google search produced no results). They also replaced my mainboard, so everything was stock, and I had a new IMEI. tested out the camera, and its a night and day difference. Now my pics look the way they were meant to look. Once again, I am a happy customer.
I hope my experience inspires others to fight back, know your rights, and don't take no for an answer. I would love to hear other people's success and failure stories, especially ones pertaining to this pink camera issue.
Now onto installing insertcoin's sense 5.5 ROM. I just like it better than sense 6!
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
santhoshr said:
My related experience recently, I acquired almost new imported HTC One from local dealer, and there was Pink Tint, I took it to HTC Service Center in my locality, I had already did OTA updates and the phone is in Lollipop, the support person said, it will take 5500 INR (88 USD) which I agreed, then they said it is imported phone, the camera module might not be compatible they don't have software to calibrate the camera since the phone is in Lollipop (?!), and it is the risk they are not willing to take! they don't even try to repair and say it did not work. Their excuse was once they attempt to install new camera, and it doesn't work the Camera will be completely shut off even day light photos will not be possible. Looks like I had to live with purpley photos!
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Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
Semseddin said:
Don't worry, you can always use flash to avoid pinkish photos in the night. I didn't even bother to get mine repaired for free.
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the flash helps(thank god its even there), but still, video in low light is practically unusable.
It's not acceptable that HTC can get get away with this(though I found it had more to do with the repair facilities), and you should fight it if you've got the time, especially now that they have introduced that "oops protection" this for the M9. If they can replace an M9 at no charge for dropping your phone onto concrete, then they should at least be able to fix their own factory defect. Even if its out-of-warranty. Its what I believe is fair.
by the way, after they fix, not only are the pictures not pink, but they're less grainy now, and they're not washed out.
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
anilkapoor9 said:
I too had this problem since last 1.5 years.. somewhere read online that you can get rid of it by placing your cellphone in freezer for sometime and it will get rid of the pink/purple issue of camera. So I did it.
WHat to do-
1.) I placed my cellphone HTC One(M7) in my freezer nicely wrapped in a small towel
2.) changed my refrigerator setting to the coolest...
3.) kept it in there for almost 20 minutes
4.) Took it out.... and no more Pinkish pics.......
Not sure if its permanent solution as I have tried it today only.... but as of now I am happy to see my camera work as good as new.... NO FAULTS WHATSOEVER.
It worked for me.. hopefully it can work for someone else as well.. please try at your own risk and make sure to cover your cellphone properly before trying this option.
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Click to collapse
Do you really think our phones are designed to withstand below zero temperatures? This is a terrible idea which is most likely only a temporary fix (if your phone survives it).
While not a true "fix" I just edit the effected pictures and add an effect to them. 2 of the effects work well to remove the purple haze in pictures (depending on the picture each effect works better than the other). Not perfect, I understand, but they come out looking quite good.