So, I was talking to a guy that teaches me HW repairs 'n such, he is a local servicer of phones from Serbia, and I found out that Lumia 800 could be unlocked via cutting some circuit/unsoldering something. He doesnt want to tell me, at least now, cause the phone is popular, and only few guys know that over here.
are there ANY tutorials, or pics of what one could to in order to sim-unlock Lumia 800 .. ?
My sister works for certain provider company, high-spot job, and they have tons of warranty returned phones, including Hi-end phones, that they just dont wanna bother repairing. I guess they are big that way so they even dont have servicers, and only Apple devices go back for refurbishing. Its either recycling them, or giving them to me, cause there is no paper trail for that and it's her decision.
Im about to receive a batch of phones that dont work, but the trick is many are returned for really stupid reasons (one button, bad reception, even software issues), and there are 4 Lumia 800's in the box. If I manage to repair/replace what is broken, I still need to face company's sim-lock. Im going to pay unlocking, but it would be ~160 euros worth if I could do it myself.
Does your sister have any connections? Possibly with retail or anything? I'd try using your sisters connection in order to get codes before I start making hardware modifications in order to unlock. It won't be anything for them to give the unlock codes out to the right person.
she is actually provider retail director for whole country I am already holding on to 500+ phones returned just in 2012 (receiving ~50 phones per week cause of avoiding customs), so I taught I wont bother her, but then again, she drives Mercedes GL 2012, probbably has 10 aprentices and workers under her that could bother with that, and all those phones would go into recycle process ..
I would like to know HW unlock process for myself though, there is no such thing as extra knowledge
I know you said no paper trail, however you just listed her company and job title and I'd imagine she isn't actually allowed to do this, so I'd get the thread removed or do some editing if I was you. You also admit to customs avoidance...
you're right, edited, and sent message to the user who repplied to edit also.
about avoiding customs - those dont work anyway, in my country cause we are the most lawless state in teh world
Our airport is the ONLY one in the world with no scanner on landing. If russians for example, let you take a Nuke from Domededov, or Sheremetjev, no one from Serbia would know. And even if someone reads this from our government, he wouldnt bother cause of the paper work, and he already stole from people and doesnt care.
you're right
Related
I read the other posts about changing IMEI and people tell you that you have stolen the phone or bought from a person who have stolen but it is not my case.
Well my country just recently entered a new system where no cell phones that you bring to my country can be used only allowed importers or distributers can sell you and you can use..
I have a imate jam which is broken ant I know its IMEI number..if i can change the IMEI number of the new imate jamiIN from my broken jam IMEI then i can use jamin in Turkey because my broken jam is registered and you can buy it in Turkey but not jamin.
Please help me, if it is possible then i will buy it from UK when i visit there in a week.
No-Comment, as this board is not about teaching users to commit crimes or aid them in illicit acts.
Is there not a registration process you can go through to get your phone onto the database?
not yet there is no...
and the dumb distrubuter of imate has just brought kjam to turkey. and i talked with them they said we have no plans yet to bring jamin...
it might be illegal to change but if you ask to me the thing that i am doing is legit. i am not playing with anyones money or device.
please tell me if i am wrong
Hi, emreee!
You asked for opinions here is mine:
Even if some one on this forum has the information you requested, they are not likely to publish it here du to the potential damage it can cause.
Also posts about hacks (for TomTom) have been previously removed from this site by the administrator at the request of the company officials and I believe that the information you requested will suffer the same fate immediately.
So, I'm afraid you are wasting your time here, despite the name this is a legitimate forum and the only hacks here are to improve device operation or add functionality.
Finally, keep this in mind: even if you find a way to change the IMEI, you will never be able to get any support for the phone or its software, not even under warranty because if you are caught with the modifications you will be punished under your countries law (some one may correct me, but as I understand it, changing IMEI is illegal even if you own both devices).
thanks for your answer...it is logical...if you guys have a solition please pm me
IMEI Change??
The IMEI no is unique number assiged to each mobile GSM device. Like netork device mac address it in a read only register so chnaging will be difficult.
However it is the network operator not the device manufacturer that blocks IMEI numbers on their netowrk. I would advise to contact your carrier and ask for them to unblock/register the IMEI number. Providing the IMEI is legit and the device is compitable to thier network they should accomodate you after all you pay them for the telephone and data services.
i find it HUGELY ironic that folks would attempt to censor somebody asking about how to edit an IMEI # when there are all sorts of posts talking about hacking the device to sim unlock, etc. The defense that "we're" protecting some poor innocent guy who may have had his phone stolen is pretty stupid when you consider that the phones that are sim unlocked could be viewed as stolen from the carrier. Why? Suppose you buy a sim locked phone from Cingular for $300. Suppose it is the 8125. That phone would retail for $700+ if Cingular didn't sell it locked. They want your business and think they're gonna make up the difference in future service sales.
So it's ok to screw Cingular out of a few hundred dollars by sim unlocking the phone and moving to another carrier, but not ok to help somebody learn how to edit an IMEI?
Shoot - I'd send the guy directions in a flash if I knew how to do it...
The problem of your line of thinking is that
1st - Normaly you have a contract where you have to pay a fine during one or two years when you buy a locked phone (like in germany where you buy phones for 1 euro) so they get their money and you are locked
2nd - If you buy a locked phone for half the price with no contract the company who sold it to you has no lost money with the deal
3rd - For 99,9% of the worlds population its more important that when your mobile is stolen you can find it again or getting it blocked by the operator by the IMEI than a big company loosing some euros...
Yes, i am one of the poor innocent guys that works hard for his money, who had his phone stolen and found it by the IMEI
imei changing is illegal in most european countries, and others are considering it. a few months ago, there was a news item that the dutch government is looking into starting a test-trail to see if the current law can be used to prosecute imei-changing, ... we don't want to be their guineapig.
removing simlocks is not illegal in most countries.
willem
It's all a bit of a grey area when it concerns SIM locks. They SIM locks are based on a business model like game consoles; often they make a loss on the device which they expect to recuperate on kickbacks from games and accessories. You could make the same argument that anybody who would hack their game console to run Linux (for some ungodly reason) is 'stealing' from the console developers. However, it's a conscious business decision to take a loss on the console, knowing full well that there may be hacks to do so. Moreoever, they know full well that somebody might buy it, play a game that comes with it, decide they like a different console better, and trash their existing one. Now this person also hasn't provided the console developer with what they expected to recuperate from fringe sales. So are they stealing, too?
All in all, it is the phone carriers that choose to go with one of typically three plans...
1. prepaid; get the device for cheap, with sim lock, and they recuperate costs - with any luck - from selling top-ups / prepaid cards / etc.
This is a business model that has success only through numbers, much like the console business. There are, however, plenty of already unscrupulous people who will buy such a device to use once, and then discard it. Then there are those who might not call enough to full recuperate the actual cost of the device. Nevertheless, I do think that usually unlocking the SIM for these devices is a bit on the black end of the grey area.
2. contract plans; get the (typically more advanced than prepaid) device for relatively cheap, with sim lock, and they recuperate the costs on your plan.
Now this is where I think a SIM unlock is perfectly valid *if* and only if you can't terminate your contract early - which you usually can't. So if you're already stuck paying $20/month for 2 years, and paid $200 for the device itself, that's $200 + $480 = $680. Now I need to jump to the third one before concluding this 2nd plan.
3. SIM-lock-free; some carriers will sell devices SIM-lock free from the get-go. This means that you get the phone they offer, which may be exclusive to them, but you can use any carrier you want. No unlocking issues here, as there's no lock.
Now here's the kicker. A lot of carriers provide 2 & 3 for the same device. Contract plan works out to be $680, but if you get the simlock-free one, it'll cost you the lump sum of $500. So if you go with the contract plan (and, again, if you can't terminate it), you already paid for the device itself - and then some. So why SIM-lock it? To get even more money... more money than the device normally costs, and even more money than you're already paying them thanks to the contract. But what validation do the carriers have for this - as they recuperated the costs, they made no loss, etc? Just more profit. So I wouldn't consider that "stealing" - that's a void of potential revenue.
And if they really, really wanted to stop you from using an unlocked phone, they can have the IMEI blocked. Unless, of course, somebody changed it.
So let's compare the pros/cons of SIM-unlocking and IMEI changing...
SIM unlock:
- carrier loses money if it's a prepaid
- carrier has a void of potential revenue if it's a contract
- consumer gets free choice of carrier
IMEI change:
- carrier can't block phone if it is stolen
- carrier can't block phone if it is being used unjustly
- networks may go wacky over two the same IMEIs if they happen to be on the same cell
- police cannot track phone in case of crime (yes, I know that anybody with enough will can do it, 'if guns are outlawed, only outlaws will have gun', yaddayadda - any proper criminal uses a disposal-worthy prepaid anyway)
- consumer loses all hope of getting their phone back
- some consumers can use their device on a network where it would otherwise be blocked for some inane reason - such as emree over here. Though they can usually apply to have their IMEI entered into the carrier's database anyway, but that's something for emree to investigate.
So from both the consumer -and- the carrier's point of view, an IMEI change is vastly more damaging than a SIM-unlock. Almost the only people who win from an IMEI change procedure are those who have stolen a phone, or found it and have no intention of returning it to the rightful owner. The people who win from a SIM-unlock is mostly the consumers, as they get free choice. Though I do suggest consumers get the contract thing or just get the non-locked devices - prepaid unlocking to me is still kinda whack.
Emree: I hope you've inquired with your carrier by now, and that the outcome is good. I see that since you posted this, you were still looking into actually buying the phone (correct me if I'm wrong), so for all we know the phone you buy will work just fine where you're at. Good luck either way
Hello,
I'm hoping someone can help me. I lost my phone (Vibrant - TMobile) and had to go through insurance to get a new one, the deductible was $130, then days later I found the damn thing but insurance won't take the new phone back and refund me now! So my cousin wants to buy it from me but when I went through insurance they placed the IMEI on the lost / stolen list which blocks the IMEI from logging onto the network rendering the phone unusable. I need to flash a new IMEI so that my cousin can go ahead and use the phone.
How can I flash a new IMEI? Please pm me
Thanks so much for the help guys, I'm really in a frustrating jam!!!
ALL YOUR HELP IS APPRECIATED!
---------------------------------------------
I called back and plead with them and they said they are going to review the case and get back to me within 20 hours! Whoo hoo, I hope they will let me send the extra phone back and refund me then my problems would be solved!
i wasn't aware there was such a thing as flashing another imei#
To me it sounds like you were trying to use the insurance to get an extra phone and it didn't work out so you decided to plead and come up with a Story. Changing IMEI numbers is not something legal or easy to do and i dont believe anyone here can help you, or will help you with the whole process.
minogue said:
To me it sounds like you were trying to use the insurance to get an extra phone and it didn't work out so you decided to plead and come up with a Story. Changing IMEI numbers is not something legal or easy to do and i dont believe anyone here can help you, or will help you with the whole process.
Click to expand...
Click to collapse
How do you know that's the case. I agree it crossed my mind but never would I lost that.... rude..
temperbad said:
How do you know that's the case. I agree it crossed my mind but never would I lost that.... rude..
Click to expand...
Click to collapse
"to me it sounds like..." its the way i saw it because i always get people telling me or friends to sell them my phone and get another one from insurance, therefore considering the phone must be brand new, people usually keep it with them at all times, so i came with my own conclusion. HOWEVER it doesnt change anything.
Changing an IMEI number is not legal and while it is possible, it may be a hard proccess...
To the OP:
Google It
minogue said:
To me it sounds like you were trying to use the insurance to get an extra phone and it didn't work out so you decided to plead and come up with a Story. Changing IMEI numbers is not something legal or easy to do and i dont believe anyone here can help you, or will help you with the whole process.
Click to expand...
Click to collapse
Right, because it's not possible to lose a phone and then find it later. I'm gonna guess you're a "glass half empty" kind of person, eh?
dex1701 said:
Right, because it's not possible to lose a phone and then find it later. I'm gonna guess you're a "glass half empty" kind of person, eh?
Click to expand...
Click to collapse
ohh Come on Guys.
No i am not that person, and im sure this is by far the first half useless reply i posted in my 400 post count as im usually very helpful with fellow android users. i do lose my phone in the house sometimes, and i know its somewhere in the house, and my friends dont really steal from me or any of us so i can fall drunk on their house and have them take care of my phone and even take my calls..
Point is, Even if you knew how to change an IMEI, you are not allowed to post it here, or in barely any forums or Sites. Therefore the Best Advice is to Google it and see for herself. at the very least. just sell the phone for repair or parts on Ebay and keep the new one....
OR
The IMEI has been blocked by all US GSM Carriers, sell it to someone outside the US using Ebay again and get more $$$$.
Is that helpful enough???
aw geez
minogue said:
ohh Come on Guys.
No i am not that person, and im sure this is by far the first half useless reply i posted in my 400 post count as im usually very helpful with fellow android users. i do lose my phone in the house sometimes, and i know its somewhere in the house, and my friends dont really steal from me or any of us so i can fall drunk on their house and have them take care of my phone and even take my calls..
Point is, Even if you knew how to change an IMEI, you are not allowed to post it here, or in barely any forums or Sites. Therefore the Best Advice is to Google it and see for herself. at the very least. just sell the phone for repair or parts on Ebay and keep the new one....
OR
The IMEI has been blocked by all US GSM Carriers, sell it to someone outside the US using Ebay again and get more $$$$.
Is that helpful enough???
Click to expand...
Click to collapse
Geez, now you're telling her to sell it? How pessimistic can you get? Always assume the worst, dontcha?!?
Joking aside, if a phone was put on a blacklist, and it's found by the original owner....couldn't the IMEI just be removed from the blacklist in a legitimate (read: legal) manner?
It also doesn't hurt to try this, http://tinyurl.com/2un6urs .
leprasmurf said:
Geez, now you're telling her to sell it? How pessimistic can you get? Always assume the worst, dontcha?!?
Joking aside, if a phone was put on a blacklist, and it's found by the original owner....couldn't the IMEI just be removed from the blacklist in a legitimate (read: legal) manner?
Click to expand...
Click to collapse
Once it is blacklisted, theres no way from getting removed at all.
LordLugard said:
It also doesn't hurt to try this, http://tinyurl.com/2un6urs .
Click to expand...
Click to collapse
its funny how the first link on Google is this Thread. Probably because you used the exact same question along with the exclamation points.
For some reason I was thinking that US carriers didn't blacklist imei numbers. Used to work with a guy that had access to some hot cell phones, they all supposedly worked with just a sim swap. Just att and t-mobile ones tho, no cdma.
justanothergirl said:
Hello,
I'm hoping someone can help me. I lost my phone (Vibrant - TMobile) and had to go through insurance to get a new one, the deductible was $130, then days later I found the damn thing but insurance won't take the new phone back and refund me now! So my cousin wants to buy it from me but when I went through insurance they placed the IMEI on the lost / stolen list which blocks the IMEI from logging onto the network rendering the phone unusable. I need to flash a new IMEI so that my cousin can go ahead and use the phone.
How can I flash a new IMEI? Please pm me
Thanks so much for the help guys, I'm really in a frustrating jam!!!
ALL YOUR HELP IS APPRECIATED!
---------------------------------------------
I called back and plead with them and they said they are going to review the case and get back to me within 20 hours! Whoo hoo, I hope they will let me send the extra phone back and refund me then my problems would be solved!
Click to expand...
Click to collapse
for all those that dont know a sim card phone can be stolen and used no matter what just place another sim card in the phone gsm networks run by the sim not the imei esn or meid
You could always just have your cousin say he bought it from craigslist, unless you have the same last name then it'd be suspicious.
imei problems with registration in turkey
Hi there
I know this will probably yield me a "no its illegal" reply but please hear me out on this. Im a good person!
I moved to turkey 6 months ago to work here as an IT teacher in an international school. I brought with me my lovely HTC HD2 which i had hacked using XDA software to now run andoid (was very pleased with my phone). registered my phone here with my passport. The phone then broke and while trying to fix it I snapped some of the internal data cables...
I have my old HTC wildfire here but cant use it on the GSM network as im only allowed to register 1 phone to my passport every two years!
I know its not technically allowed but i was thinking of changing the imei on my wildfire to that of my broken (but registered) HTC HD2 and was figuring if i got caught for it that they would see that the imei number is in fact registered to me anyway.
I have searched high and low for solutions for this. I found the Iwizard but I think that this was released in 2007 and my phone was released in 2010 so i am presuming that this will not work. also had some problems and questions about using activesync on my windows 7 computer along with presuming that I cant connect an android phone to activesync.
As I said before. Im not tying to commit a crime here but just trying not to go out and spend lots of money (and phones do cost lots of money here) on buying a turkish phone.
if anyone can help then please let me know
my email is [email protected]
cheers..
From HERE: http://forum.xda-developers.com/showthread.php?t=276851
Many people often come up to me in the street and say, you look like a bit of a geezer (their words), do you know how to change my IMEI to clone that of another phone legitimately purchased within the state of my draconian governement?
I will typically retort with a chuckle, and then the following diatribe:
CHANGING YOUR IMEI IS VERY LIKELY TO BE A CRIME IN YOUR COUNTRY
Now, you may well be a pimp or snakehead already, so no worries relatively speaking, but understand that changing IMEIs can result in a prison sentence or castration, not merely a slap of the wrists. One way or the other, you won't be bending over in the shower if this is a crime in your country and you're found guilty. The law is there for a valid reason, if not necessarily a good reason.
Please check the law in your country before considering changing your IMEI.
You should note that in these days of heightened terrorist threats, if your phone is found to have a false IMEI and you also happen to have a beard and a beautiful tanned completion, you're likely to be spending time with wires hanging out of your orifices, so again, think twice.
I have no place to speak for the administrators or other moderators of the board, just for me, but my view is this:
The board is called XDA Developers. We develop.
The fact that you gets newbs, rubes and non-dudes on here is by the by; our raison d'être is to develop. That entails research and development, so for me, researching changing IMEIs may be a legitimate pursuit. Probably not, but maybe.
Next, recall that the administrators of this board researched and released pretty much the definitive solutions for IMEI changing, on older phones at least. That's part of the reason this board exists. I would be a hypocrite to jump on anyone else carrying the same flag. However, anything that will potentially get the board in trouble will be stopped.
So once again, lube yourself up well before considering changing your IMEI.
And please, be nice to each other, eh?
Click to expand...
Click to collapse
Changing IMEI is NOT illegal in the United States. Just sayin
Ok, i realy dont care if this topic will be deleted or not, but i like to share my experience with my beloved HD2.
Im brazilian and cause of that, im destined to pay a lot of money for devices that cost not SO much in us or europe. For example, ive purchased my hd2 for more or less 750,00 us dollars. It was a lot of money for me, im student and live with a tiny scholarship.
Here in brazil htc is almost totally unknown and sell few devices. The HD2 was never sold officially here, so i imported it. The three first months with it were wonderful. I bought it because its capacibility to boot multi os, customization is essential for me (ios sucks cause of this) and the capacity to run winmo AND android conviced me.
I was online when cotulla post the magldr (30/12) and i was so happy to finally be able to flash android roms and later wp7.
I'm not sure when it started but my device began to show some wierd problems. I remember being using it and suddenly it restarted. And when it restarted it took some resets to be able to boot again. It froze many many times and got hot in the area of mainboard (In some cases it was not so hot, arount 38 ºC). I tried flashing other android roms, wp7, winmo roms and even uninstalling magldr/hspl and flash back the stock rom, but neither works.
So i had two alternatives: Send my phone to us HTC, which could take months to get it back and be subject to high shipping rates or send it to a local technical assistance and lost my warranty with htc. I chosed the second alternative. The phone went two weeks for technical assistance. When I got it back I was informed that they could not fix it. So, after 2 more days trying to make it work correctly I GAVE UP. I spent many of my summer vacation nights trying to this but no more.
I put him back in the box with all accessories and when I put the box cover back seemed to me that I was closing him in his coffin (that's where the idea of the topic title came out). This phone has brought me much joy and fun and it's a shame to have to do this.
So, I hope this never happens to any of you. If anyone thinks it's worth buying it to use some part (the screen is in perfect condition) send pm me.
I would like to thank all who make xda an amazing place. And especially to developers who do this great work to bring us many advantages for choosing the right phone.
Now I have to save my money again to buy another phone, maybe a galaxy s or a x10. But I'll probably buy another hd2 or wait for the next generation of phones with tegra2
I had the same problem. Your mainboard is going to die.
Nedo Ukradan said:
I had the same problem. Your mainboard is going to die.
Click to expand...
Click to collapse
Yes, i tried to flash new roms today and its getting harder to turn it on.
=/
I cant believe that brazil do not have a certified htc warranty repair center?? If your phone is under warranty so why the h are you willing to pay for the repair cost? Where did you buy your phone?? Contact them and they must fix it or the country is retarded.
call Tel: +55 11 4003-0482 ( latin amerika brazil) and demand free repair
Sad to read stories like this. HTC really need to get their global act together pronto...
did you do a task29? could have maybe fixed all of your issues.
prob
same problem here
I tried changing the sim card in my nexus s and then then when I tried putting it back in it said no sim card tried few different sim cards still the same problem.
What's going on is the sim card slot faulty you think?
Sent from my Desire HD using XDA App
Are the sim cards old ones? Was it working before? Check your sim card tray for any missing pins.
The cards are new and worked fine yesterday.
Not sure if any pins are missing.
Shall I give it in for repair got warranty
Sent from my Desire HD using XDA App
after getting OTA 2.3.4 my sim can't be detected!!!
I try to take it off and put again and nothing...
It was working on 2.3.3
Any ideas?
no custom rom, no root, full stock
I have given my phone for repair after having a look at it the woman said one of the pins for the sim card are bent.
She said it may not be covered by the warranty as it looks like you tried to force the sim card in. I said I didn't then she said she will have the engineer take a look at it and if he can't fix it on site they have to send it off.
When I got the phone on contract it came with a micro sim and an adapter to use it which is very tight and fiddly to get in so I think that's why this happened.
So I phoned my network provider and talk them to send me a full standard size sim card which they will charge me £3.75 for...
Has anyone had any dealings with the carphone warehouse in the uk?
Sent from my Desire HD using XDA App
Vakas said:
Has anyone had any dealings with the carphone warehouse in the uk?
Click to expand...
Click to collapse
yes, me, and gotta say, my local store is really on the ball. though, you need to know your consumer rights with them because they will try it on, and not offer what is rightfully yours - as it costs them money. i had to argue a point to get what was legally mine when dealing with a cpw call centre, so don't hold back. (if you have any experience of dealing with latin companies who tend to do exactly the same, then you'll know what i mean!)
ymmv from store to store, so try a different store if you can, ask for the geek squad - who are usually real geeks and speak your language - and then explain what's going on.
calmly state your point. point out you used reasonable care and didn't force anything in like they claim, show them the adapter thing and get them to do it. is it in a case? no scratches etc to strengthen your argument. if they refuse a repair under guarantee (when it sounds like this doesn't fall outside of reasonable use so they are obliged to - under uk law, legal duty falls on the store for guarantee repairs) then explain you're not happy and ask to speak to the highest person in-store - if you're young, unfortunately it may be best to take an elder with you here - take that persons name, time, etc, and record them if you can (audio will be fine) no, you don't need permission for this, and don't let on you are because they'll stfu. if they start rambling about shop policy, your consumer rights outweigh any shop policy they can dream up to justify their point. (their shop policy is not on clear public display at time of transaction, so matter not)
calmly explain what's happened, how it came to be, and what this in-store person has said, and that you're not happy with their decision etc etc. you're a good honest person blah blah. prompt them for answers about how to resolve the situation and let them talk. there's a clear line between mistreating a £400 phone, and using it with reasonable care. ask them if they think the phone looks like it was mistreated.
if they refuse to send it off under guarantee (when they have a duty to), ask why, and either call samsung / whoever is responsible for the support for the ns and explain the store is refusing, and / or, seek a small claims court case (as final choice though as this costs about £35) for any costs involved wit hsending it back manually + cost of the filing (hence the recording to strengthen your case).
i have heard a lot of bad stuff about them too, but they're real people so treat them like it, they're just working to a tight set of guidelines by their big boss (which most of the decisions i'd probably make myself tbh).
alexcinci said:
after getting OTA 2.3.4 my sim can't be detected!!!
I try to take it off and put again and nothing...
It was working on 2.3.3
Any ideas?
no custom rom, no root, full stock
Click to expand...
Click to collapse
I manage to fix it. It happened a strange coincidence that my sim went dead just after the OTA reboot... GOt another sim and was all right...
MarkusPO said:
yes, me, and gotta say, my local store is really on the ball. though, you need to know your consumer rights with them because they will try it on, and not offer what is rightfully yours - as it costs them money. i had to argue a point to get what was legally mine when dealing with a cpw call centre, so don't hold back. (if you have any experience of dealing with latin companies who tend to do exactly the same, then you'll know what i mean!)
ymmv from store to store, so try a different store if you can, ask for the geek squad - who are usually real geeks and speak your language - and then explain what's going on.
calmly state your point. point out you used reasonable care and didn't force anything in like they claim, show them the adapter thing and get them to do it. is it in a case? no scratches etc to strengthen your argument. if they refuse a repair under guarantee (when it sounds like this doesn't fall outside of reasonable use so they are obliged to - under uk law, legal duty falls on the store for guarantee repairs) then explain you're not happy and ask to speak to the highest person in-store - if you're young, unfortunately it may be best to take an elder with you here - take that persons name, time, etc, and record them if you can (audio will be fine) no, you don't need permission for this, and don't let on you are because they'll stfu. if they start rambling about shop policy, your consumer rights outweigh any shop policy they can dream up to justify their point. (their shop policy is not on clear public display at time of transaction, so matter not)
calmly explain what's happened, how it came to be, and what this in-store person has said, and that you're not happy with their decision etc etc. you're a good honest person blah blah. prompt them for answers about how to resolve the situation and let them talk. there's a clear line between mistreating a £400 phone, and using it with reasonable care. ask them if they think the phone looks like it was mistreated.
if they refuse to send it off under guarantee (when they have a duty to), ask why, and either call samsung / whoever is responsible for the support for the ns and explain the store is refusing, and / or, seek a small claims court case (as final choice though as this costs about £35) for any costs involved wit hsending it back manually + cost of the filing (hence the recording to strengthen your case).
i have heard a lot of bad stuff about them too, but they're real people so treat them like it, they're just working to a tight set of guidelines by their big boss (which most of the decisions i'd probably make myself tbh).
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Thanks so much your info was very helpful.
The adapter is not in a case its just a flimsy piece of plastic shaped like a sim card with a hole in the middle where you you just plad your sim and insert in in your phone. It does not lock tin sim into place you have to hold the sim with one game and try and get it into the phone carefully.
Iforgot to mention before I did have a phone repaired from carphone warehouse before and it took 3 attempts for them to fix it.
Would you think this will be covered by the warranty?
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Vakas said:
Would you think this will be covered by the warranty?
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i don't make that decision.
MarkusPO said:
i don't make that decision.
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But do you think it should be covered what do you think or you not sure
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Hopefully will find out tomorrow I hope they do repair it...
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Got an update today, they have ordered the part they need to repair my phone once they get the part they will repair it...
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Got my phone back today all is fixed...
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I appologise if this isn't the right place to post this, but I couldn't think where else it would go !...
Somebody at work is supposedly going to sell me his Samsung Galaxy S II today for £270, which ordinarily wouldn't bother me, but this phone is new and under contract. When I asked him about it he said he'll keep the contract and after six month's or so when he's able to upgrade the phone, he'll get a new one.
I'm not too concerned about the ethics of it, because as far as I can see I'm not really doing anything wrong, he's obviously made his mind up and if wants to sell somebody a new £500 phone for half the price and continue paying for it then that's up to him.
What I am concerned about is if he's isn't telling me the truth, and reports it stolen after selling it to me, what's the possibility of me ending up with a phone that is unusable on any network.
I may be thinking to far into it, but I have ask myself why he'd want to do it, but then again it's not that different from somebody borrowing from a loan shark and paying twice as much back.
I vaguely remember discussions a few years ago about IMEI locking stolen handsets off networks and I was wondering if this has been implemented yet, if so, is it all networks or just the major ones.
I know that it's possible to change IMEI numbers, but since it's highly illegal here in the UK, it's not an option I like to consider.
Thanks ...John...
If the IMEI does get locked in the uk, I think you could sell it abroad as the IMEI check is different. As for an upgrade after 6 months, I don't think any operator do this and would get me thinking.
Just get a receipt from him with his signature on it. If he's reluctant to do so, back away from the sale. If he does try something further down the line, the receipt proves that it's yours.
Thats far to cheap I would ask what network the phone is on then make enquiry of that network and also ask to see his original contract/bill of sale .
Network phone presume its locked top that network .
The seller would be responsible in the first instance for the phones warranty .Doubt if the original network would stand a warranty claim . I would check out if Samsung hold warranty for a second user .
The phone is not part of the contract and is an inducement to buy the contract which he will be liable for until end of contract . Yes he can sell an unwanted phone and many do .
jje
Just to chip in, I can see where you're coming from, I'd be cautious too however I can also see where the seller is coming from. When I got my Galaxy S on contract I got a fantastic deal but later decided to sell my phone for a lot less than it was worth because 1) it was a quick sale and 2) it was damn cheap on monthly price was worth it for the texts/phone/internet alone so wanted to keep the contract but not the phone.
If you get box and accessories then you could say you purchased from the owner complete...
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A receipt is a good idea and will ensure you wont get prosecuted if it does come back on you but the phone could still get confiscated if it has been reported stolen.
Personally I'd take the risk and get a receipt, if they work with you and it does come on top then you might be able to get your money back anyway.
Go for it, its a great Phone.
I brought the money in last night, and didn't see him. Got a call off him and he said he'll bring it in today (starting to wonder if he's just full of it), but for now I'll give him the benefit of the doubt anyway.
In one way I hope he doesn't bring it in, and in another way I hope he does.
...John...