I had to return my Transformer for repairs, my right speaker stopped working. This was my 2nd RMA since purchase. The first time I got my transformer back with a damaged case, this time it was returned with a bent bezel. There is a serious gap at the area where the plug connection is, whatever "tool" they use to remove the bezel bent it out and no one bothered to fix it. Is it impossible to get warranty service from ASUS that doesn't cause physical damage?
On the plus side my speaker works now.
Despite my disappointment and anger I decided to reload while waiting for ASUS to contact me. They somehow managed to damage my LCD as well. On a dark background in the area where I assume the right speaker is I now have multiple blotches of light. It looks kind of like a bruised computer LCD screen.
god damn man. I'm really sorry to hear/see this. Good luck with this. Seems like there are too many rma issues from Asus. Makes me worry about their QA when you have too many issues like this and the Prime issues. Love my TF but Asus makes it difficult to get a next generation.
And I sent my dock in too, that won't be back until Monday. I can only imagine the damage they may have caused there.
Mine quit charging out of the blue and I was forced to send mine in too..
But I got it back quickly and without issue. But I did have one issue. I included the charger and cable because the form said to do so if the problem involved charging the unit. I checked the box showing I included it, and I did. But I didnt get the charger back and they would not help me find it. I wasnt too happy, (they are expensive), but my TF came back in perfect working condition. So I let it go. Your issue cannot be let go..
Its not fair and its not right. But if you keep following the rules, be nice to the people you talk too, it will get taken care of and you will get a working and non damaged device.
Some workers just don't seem to give a damn, since it is not their device..
no wonder their sell numbers are ****.
I sent pictures as requested by the service rep and a letter to the escalation department. I honestly don't know how much faith I have in a resolution though. If they managed to damage it both times I did an RMA how can I expect them to repair the damage they caused without causing more? I will post any resolution or lack of here. I am beginning to feel like I wasted $648.00 (I bought a dock too)
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
Truthfully, you should have taken pictures before you sent your tablet in. You do not have any proof they caused the damage.
I would sure hate to be in your position, good luck.
Sent from my Inspire 4G using xda premium
I do have pictures of the Transformer, screen (off)case and bezel. I took them just before I packed it up. It never occurred to me to take a picture of the screen while the tablet was on though.
Tubular said:
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
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Click to collapse
I posted my story respectfully on Facebook, but how would I go about trying contact Gary Keys? My Transformer is crucial for me in school, I have a neurological problem that affects my hands and makes holding books painful if not impossible at times; I use this to read all my textbooks.
Should have gone with the ipad.
goodintentions said:
Should have gone with the ipad.
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Thanks, but I'm not sure I understand how that will help me resolve an unhappy situation.
goodintentions said:
Should have gone with the ipad.
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Click to collapse
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
but how would I go about trying contact Gary Keys?
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Click to collapse
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
Tubular said:
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
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Click to collapse
Thanks for both replies. I am a loyal Android person ever since my first Android phone, the T-Mobile G1. I also was a loyal ASUS fan ever since my EeePC 900 and 901. I always try to steer people away from Apple toward Android if they are on the fence. I'm not even sure this is really strictly an ASUS issue, it's more like who is in charge of quality control and customer service at the repair centers. I sent a PM and I do understand I may not get an answer, thanks for that info.
I did some research on the white blotches and it seems they might be pressure marks caused by the tech using too much pressure during reassembly after replacing my faulty speaker.
I know the world is not fair, but man, I own a $500 piece of equipment that's been scratched, gouged, bent and had it's pixels crushed by the people who were supposed to fix it.
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
Tubular said:
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
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Click to collapse
Yup. I sat on mine accidentally and immediately noticed those blotches afterwards.
On another note, my right speaker also went out. I opened it up to see if it as just a bad solder joint or something, but it appears the speaker has actually blown somehow... connecting a headphone to the leads produced sound. Guess its time to "upgrade" the speakers while I'm in there, since the stock ones were too quiet and apparently also poor quality.
Same story here, send my TF in for repair because I had a black screen.
After the first week a notice that the TF was repaired under warranty and that the motherboard was replaced;
This week took another look to see when the repair would be ready and the status was waiting for the customer.
So I made a call to the support desk and the message there was that the bezel was damaged. I've sent the TF in, in perfect condition and after the repair all of a sudden the bezel is damaged!
Now I have to wait until the invoice to make a complaint and then they will research if my complaint is true!
So this (and other) thread is coming in my complaint
OK - Today I got I my dock back, with a dent too. Granted , the damage is not as bad as the the tablets damage, but my dock was in pristine condition. I probably used it 2 or 3 times since I bought it because of the battery drain issue. I added that info to my service claim with ASUS and will keep calling until someone resolves this to my satisfaction. And yes, I have a video pre RMA showing an undamaged unit.
ASUS service contacted me after receipt of my pictures.(I bombarded them with emails, phone calls, pictures (before and after) plus a letter to the escalation mailbox.) I have an RMA for both the dock and tablet, and of course the service reps statement that it will all be repaired. I tried to get authorization to send it to a different service center but was told only the Grapevine TX center does the TF101. I sure hope they fix it this time.
Related
Well, I need to be honest, I'm not high on Asus's support. Figured I'd share this with the community since it's amusing, but a bit of an eye opener as to what kind of support you will be getting if you contact Asus.
I called Asus today because there is a small wedge between the frame and the tablet (it came like this). It looks like I could probably push it in, but I'd rather not risk breaking it and REALLY be screwed.
The guy asked if it was OK if they reinstalled the software. I asked why and he said in the event this is a software issue, that they would need to re-image the device. So I asked how could a physical defect be caused by software, and he said they sometimes find that issues like this are caused by software.
I can post pictures if necessary, but I was just shocked that Asus would say something as silly as that.
Unless of course... the Transformer literally is a Transformer...
Asus tech support is not the best... I had really bad experience with my graphics card last year. So I just gave up and sold the graphics card on ebay. I hope that I won't have to go through their support on my TF.
Mike
Well contrary to these few unfortunate experiences, I sent my TF into Asus last week on Wednesday, it got to their Support Site in TX (I live in NY) on Friday the 13th. I had the SOD issue that some others are experiencing which was really just a dead backlight. I just checked my RMA status and it said "Repairing" then about an hour later I got an email notification from Asus saying my TF shipped today.
This seems fairly quick turnaround for fixing my TF. Hopefully I get it back without any issues. I'll keep you all updated.
EtherBoo said:
Well, I need to be honest, I'm not high on Asus's support. Figured I'd share this with the community since it's amusing, but a bit of an eye opener as to what kind of support you will be getting if you contact Asus.
I called Asus today because there is a small wedge between the frame and the tablet (it came like this). It looks like I could probably push it in, but I'd rather not risk breaking it and REALLY be screwed.
The guy asked if it was OK if they reinstalled the software. I asked why and he said in the event this is a software issue, that they would need to re-image the device. So I asked how could a physical defect be caused by software, and he said they sometimes find that issues like this are caused by software.
I can post pictures if necessary, but I was just shocked that Asus would say something as silly as that.
Unless of course... the Transformer literally is a Transformer...
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Click to collapse
You were probably talking to a front line "tech support" person. Universally these people have standard scripts that they must adhere to. They have to get you're OK on these things because it's on the list not because they acutally think that software could be causing a hardware defect. On the other hand it could be a real transformer and they just haven't told us yet and are waiting unil it has a chance to infect all of our other household electronics and rise up against us.
benmyers2941 said:
You were probably talking to a front line "tech support" person. Universally these people have standard scripts that they must adhere to. They have to get you're OK on these things because it's on the list not because they acutally think that software could be causing a hardware defect. On the other hand it could be a real transformer and they just haven't told us yet and are waiting unil it has a chance to infect all of our other household electronics and rise up against us.
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Click to collapse
I used to work in Tech Support when it was more domestically based. I'm familiar with the scripts.
I also had to deal directly with support in India when I worked as a field tech, so I'm well aware. Some companies are better than others. I'm not sure if it's better script writing, better training, or what, but Asus's had to be some of the worst.
Just be prepared for it. I'll be sending mine in 1 week from Tuesday when I return from a business trip / small vacation. I'll let everyone know how well it goes and if my unit comes back "different".
EtherBoo said:
Unless of course... the Transformer literally is a Transformer...
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Click to collapse
Is there really any doubt? Mine turns into a submarine, but I think they're all different. Just wait, you'll discover yours soon enough...
Sent from my Transformer TF101 using Tapatalk
wynand32 said:
Is there really any doubt? Mine turns into a submarine, but I think they're all different. Just wait, you'll discover yours soon enough...
Sent from my Transformer TF101 using Tapatalk
Click to expand...
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Mine turned into a tablet.
I was slightly disappointed.
Mine finally transformed tonight, into a serving tray.
EtherBoo said:
Mine finally transformed tonight, into a serving tray.
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Click to collapse
See? I told you!
Tards are gonna tard. All you can do is hope that you can get to level 2 or higher support.
my tech asked me if i was running windows 7 <sigh>
ASUS support has been perfect for me... http://forum.xda-developers.com/showthread.php?t=1083184
I'm still fighting them trying to get them to provide a shipping label (dust behind screen). Although they ask about the software thing because some people send their unit in password protected.
But yeah, I'm waiting for a supervisor to call me back. God damn India.
I'm trying to RMA mine at the moment, for a defective PSU and case creek.
They have asked for pictures of the problem........
I sent them an e-mail almost two weeks ago about some of the problems most of us are experiencing....and I never even got a response lol.
seshmaru said:
Mine turned into a tablet.
I was slightly disappointed.
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That's better than a paperweight.
I just registered my Transformer online and their site was embarrassing.
It really can't cost that much to have a decent English translator...
I mean, when I finished it said something like "Registration is success!"
Wow, nice.
I know Asus reads these forums. As an Android Platform developer, they seem to be doing the right thing, with 3.1 coming out.
Considering this tablet was originally going to be released with Froyo on it, then upgraded to HC, I had a feeling they'd be down with the updates (yay for 3.1 in June).
If you never have to call support, you'll think Asus was the best company ever!
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
1. There's a bright dot on the screen. At certain angles it is completely invisible but looking at it dead on it appears as a small bright white dot. Maybe I am moving my head or hands involuntarily but at some angles it appears as a small line, not a dot which leads me to believe that it may be dust. Opinions?
2. There is massive light bleed. Worse than the previous. There's so much light bleed that a 3x2 inch patch on the lower left looks uniformly gray on a black screen. Bleed on all four corners as well and some on the right edges. It's unacceptable now.
3. Sound seems to be balanced this time around, after 3.1 update sounds seemed a bit muted but it appears to be on some videos only, probably the gain on the video and not a TF problem. At least it's balanced left/right.
I think I should send this to Asus as I've exhausted all of the replacements eligible with TigerDirect but I'm not sure how the Asus replacement process will turn out.
In retrospect I should have kept the previous unit. No stuck pixel/dust, not as much light bleed. But now that I'm already at rock bottom (I think), I have no choice other than to do an Asus replacement. I'm willing to live with some minor defects now (even though it shouldn't be this way). I just want an "acceptable unit" and go on with my life. It's a good device but the quality control is worse than anything I've ever had to deal with.
Can anyone give details on what happens with Asus USA service? Turnaround time? What is replaced? What they want from you? I would be forever indebted.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
Only thing I've noticed on my tf is the unbalanced sound (right louder than left) which seemed to start after the 3.1 update.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Sent from my Transformer TF101 using XDA Premium App
Tubular said:
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
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Click to collapse
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
checkbox111 said:
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
Click to expand...
Click to collapse
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Click to expand...
Click to collapse
Thanks, I'll try.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
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Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
Tubular said:
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
Thanks, I'll try.
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
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Click to collapse
I'm not offended, i think people posting unsubstantiated negative crap is laughable.
I have to agree with Tubular about Asus QC. I have returned a total of 5 TFs because of massive black light bleeding and speaker issue. I decided to wait for the next batch, and hopefully all the issue will be fixed. Like Tubular, I love the TF. But the build quality is ridiculous. I never had to exchange anything more than once. I hope you will get a decent replacement Tubular. Let me know how it turns out.
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Sent from my HD2 using the swype.
hagba said:
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
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Click to collapse
And how should I know that? I'm asking if anyone had experience with Asus USA RMA, that's not going to get me any help on this forum? As in not one person on this forum has had to go through an Asus RMA? Don't make me laugh.
hagba said:
What should you do?
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
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Click to collapse
I don't really care if "members with good units will always suspect that there are some hidden intentions", that's called extreme paranoia and may require help by a mental health professional.
hagba said:
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Click to expand...
Click to collapse
Or it could just be that I want some information about what happens in the RMA process. Good god you're dense. Yeah, you're totally right, there's only one reason why I would plunk $400.00 down on to a product and that's so that I hope it comes defective so I can put "pressure on Asus for better QC" (one would assume they should have had better QC in the first place) or "discredit them". You sound like an astroturfer. Even though you think you know everything you don't and your "conclusion" is wrong and horribly askew. You're looking far too deep into it, I'm not looking to pressure anyone or discredit Asus, I'm just looking for some god damn information on an RMA. It doesn't take a rocket scientist either, it's stated on the first post idiot!
As for the rest of you people, I'll keep you guys updated. I called Asus and they would only offer to repair a unit that's barely a week old and they want me to pay return shipping (which is standard fare for everyone who calls in). Now it's time to decide whether I live with this ridiculous lightbleed or send it back to Asus and take a gamble as to whether they might screw it up further. Right now I think I'll send it in, we'll see how this goes.
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Was the package sealed?
Thanks for submitting a complaint to Asus Customer Care...wait that's right this is XDA. My TF is working great and Asus support has been awesome when I needed them. And the two Asus Mobos I've had work just as good as my TF going on 2 years now.
Sent from my DROIDX using Tapatalk
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
ROFL
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
Dissenter said:
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
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Click to collapse
This guy pretty much sumed up what I was going to say.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Click to expand...
Click to collapse
SndChsr = FAIL
fixed that for you.
Seriously, you blame bezel damage on the manufacturer? What about UPS, FedEx, or DHL?
Also, I am a bit confused. In one paragraph you say:
This is my first and I assure you, LAST asus product.
Click to expand...
Click to collapse
Later on you say:
Reminds me of the days when I went through 4 asus motherboards
Click to expand...
Click to collapse
Now I can't trust anything you say. I am forced to assume that you work for Apple, Samsung, or Motorola.
I would guess Apple though, since clearly the TF is the greatest threat to the Ipad that Android tablets have going.
Seriously 6? I would have stopped on the 3rd. I'm already planning on galaxy tab 10.1 if this one breaks the same way the 1st one does.
Sorry to hear you have had such a hard time with your Transformer. My transformer has nothing wrong with it except for very small light bleed, and it is the first one I ordered. I love Asus products personally, I have always found them to be reliable. I have built about 50 computers with their motherboards, cd drives, and video cards and have never had a single one fail on me, my family, or my friends. Guess we are just lucky.
b1ackplague said:
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
Click to expand...
Click to collapse
Hilarious, and spot on.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Click to expand...
Click to collapse
The next time something like this happens to you, just be honest. Go back to the store and tell them, "Look, I've got a terrible case of buyer's remorse. Can I get a refund?" Better still, think carefully before you buy.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try.
.
Click to expand...
Click to collapse
What thing are you giving another try honestly? Trying to bash the transformer in the place where everyone loves the transformer!? Seriously take it up with asus as im sure most people in here don't care and don't want to hear about it. If we wanted to hear about this we would look under your first post, we don't need you reminding us that you suck at buying products and cluttering up the forum.
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
Hm im still on my first one and no problems here other than a stuck pixel which I fixed and a dust trapped on top of the S on Asus top left of ybe screen but not on the screen itself. Sucks you had a bad experience this machine is a beast im even keeping it stock (for now) because everything is running so smooth and im experiencing no lag. Anyways i dont think you needed to make a thread bashing it I hope your next tablet sucks too
Sent from my SGH-T959 using XDA App
.
darkhawkff said:
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
Click to expand...
Click to collapse
yeah , I completely agree with darkhawkff, why would you go back and forth six times to the same store, it could be that just completely wrecked the whole shipment themselve somehow . I got mine from tigerdirect too and the only problem i had was a littlest light bleed. Just stop complaining about your experience with 6 returns because i highly doubt anyone cares about your opinion of the TF and asus while we are on xda on our own TF that may have a little problems but we deal with it.
LMAO... Sounds like someone needs a hug?
I have a VS GTab AND the TF 101. Both have "issues". While I see that HC is still needing improvement, I am happy to go with the flow and see and be a part of the developement. I mean, come on, it is a sub $500.00 device. I think you would be better off with an iFad. Thanks for stopping by!
You, sir, have just made my Sunday evening Great work!
Meh. Find everybody that had a similar experience to yours, and it turns out you can't buy anything. Since we are here, my experience with Nokia reminds yours. Everything cool with cellphones, a mess with smartphones. 7650, power button stopped working. 3650, spent most time getting reflashed in assistance because it killed itself several times and the build quality was really poor.
Asus actually shared a factory with Apple, they made MacBooks, and there is nothing wrong with those.
Plus, as already mentioned, everything is made in China, even Apple (and people around here can fanboy as much as they like, but build quality is great) so that argument is quite weak.
I'm not telling you to get another TF, or to trust Asus again. But every company has somebody as happy as you... just that
Sent from my GT-P1000 using Tapatalk
sorry for your 6 bad units, mine has been solid since day 1. I own both the dock and TF and no issues like that on this end. Maybe your just that guy.
Sent from my Transformer TF101 using Tapatalk
Your a glutton for punishment I'd of quit on the second if I went that far. . Where did you find 6 of them at a brick and mortar store? Probably Frys ..if you bought anything there you were on your own anyway.
Mines great (only bought 1) I love it more every day.
Go home....... Asus doesn't live here.
Why people whine so much is beyond me. If you don't like it take it back. Get something else no one cares it's not like it is ours.
But with all due respect not that any is due after that post ...don't whine.
So we all know about the cracked edges issue, and you've probably also heard that even the "new batch" and the LTE model are still prone to cracking.
Yesterday I posted a petition on the geforce forum to bring attention to the issue and to demand a statement from NVIDIA regarding what their plan is to rectify the issue. Today I was shadowbanned, which means that nothing informed me that I was banned, but all my posts and threads are not visible to anyone else. So now the petition is down a black hole. I have NO IDEA why I was banned, but it was likely an attempt to erase the petition, as I didn't do anything inflammatory in the past couple days, and this is not a normal account suspension (those let you know you're temp banned). This is a shady shadowban where they don't want anyone to know that I'm banned. They just want to silently erase every post and thread I've ever made.
Here's where I need your help. Nvidia is obviously trying to sweep the continuing cracked edge saga under the rug. I would appreciate it if anyone who also frequents the nvidia community could make a new topic to start a new petition to demand a response about the cracked edges, and also to let people know what happened to me.
We shouldn't let them get away with this. Thanks.
seattletruth said:
So we all know about the cracked edges issue, and you've probably also heard that even the "new batch" and the LTE model are still prone to cracking.
Yesterday I posted a petition on the geforce forum to bring attention to the issue and to demand a statement from NVIDIA regarding what their plan is to rectify the issue. Today I was shadowbanned, which means that nothing informed me that I was banned, but all my posts and threads are not visible to anyone else. So now the petition is down a black hole. I have NO IDEA why I was banned, but it was likely an attempt to erase the petition, as I didn't do anything inflammatory in the past couple days, and this is not a normal account suspension (those let you know you're temp banned). This is a shady shadowban where they don't want anyone to know that I'm banned. They just want to silently erase every post and thread I've ever made.
Here's where I need your help. Nvidia is obviously trying to sweep the continuing cracked edge saga under the rug. I would appreciate it if anyone who also frequents the nvidia community could make a new topic to start a new petition to demand a response about the cracked edges, and also to let people know what happened to me.
We shouldn't let them get away with this. Thanks.
Click to expand...
Click to collapse
Yes I saw that this morning. Quite disgraceful. I see they deleted your thread on Gamergate too some days ago.
If this is the way that Nvidia conducts both its Android device business and its customer support forums then it has lost me completely as a potential customer. This action is the last straw for me, my decision is made to totally avoid Nvidia, I shall delete my GeForce forum bookmarks and not visit there anymore. I do not wish to be part of that debacle any longer.
All in all it is a shabby state of affairs.
ps I have seen you over on FreakTab, I am considering PiPO as the way for me to go next.
I hear yea' man, this isn't cool.
My device burnt me and must of been near combustion, and is now finally after two months crumbling at the corners.
When speaking to support, they were LYING TO ME and just running me through a loop.
"The issue has been resolved in the new replacements"
"Uhh, I was just on YOUR forums reading the opposite... "
Like, they didn't even have to lie to me...
I would of been civil and tried to work something out.
But instead they just want to keep sending out disfunctional and DANGEROUS items and tell me it's okay now?
No, it's not. I have a daughter about to be born and I'd rather not have a fire / choking hazard around.
I sort of wanted to like use the thing to help teach my daughter things through a touch interface, but you know.
I'm scared it'll kill her.
What a freakin' shame.
And to be shadow banning is beyond corrupt now.
Do they think we're all complete idiots who can't communicate if we're blocked somewhere?
That the issue will go away?
Give me back my money and apologizing for wasting my time, lying to us.
Criminal.
Decided to go green for GPU's this year (I sell prebuilds on the side).
WELL, that was a short ride.
PS 4k Downsampling has always been possible on any modern gpu, don't let Nvidia fool you into thinking it's a 900 series feature.
Another thing you likely won't hear make the news articles.
ShortwaveTech said:
I hear yea' man, this isn't cool.
My device burnt me and must of been near combustion, and is now finally after two months crumbling at the corners.
When speaking to support, they were LYING TO ME and just running me through a loop.
"The issue has been resolved in the new replacements"
"Uhh, I was just on YOUR forums reading the opposite... "
Like, they didn't even have to lie to me...
I would of been civil and tried to work something out.
But instead they just want to keep sending out disfunctional and DANGEROUS items and tell me it's okay now?
No, it's not. I have a daughter about to be born and I'd rather not have a fire / choking hazard around.
I sort of wanted to like use the thing to help teach my daughter things through a touch interface, but you know.
I'm scared it'll kill her.
What a freakin' shame.
And to be shadow banning is beyond corrupt now.
Do they think we're all complete idiots who can't communicate if we're blocked somewhere?
That the issue will go away?
Give me back my money and apologizing for wasting my time, lying to us.
Criminal.
Decided to go green for GPU's this year (I sell prebuilds on the side).
WELL, that was a short ride.
PS 4k Downsampling has always been possible on any modern gpu, don't let Nvidia fool you into thinking it's a 900 series feature.
Another thing you likely won't hear make the news articles.
Click to expand...
Click to collapse
I don't know if you have an account on geforce forum, but please post the same thing there. we need to voice our opinion on this and be more proactive. warn others if nvidia doesnt respond. it is ridiculous.
Your posts are back on the forum, and it shows you are now suspended.
Does it tell you for how long?
John6670 said:
Your posts are back on the forum, and it shows you are now suspended.
Does it tell you for how long?
Click to expand...
Click to collapse
HHAAAA. Maybe they were like...
"Oh **** these really hardcore techies (the only people who would use their forums) are on to us just trying to make them vanish and it's making us look like even bigger assholes!"
Uh, yea. I will head over there tomorrow... Gunna' wait for them to ship the new one.. I was going to sell it since they won't refund but then again I wouldn't feel right selling it to anyone.
Had to tell some kids in the gaming section to hold off on buying it, then showed them mine. They were ranting about it and how they can't wait till' they can get one. HA.
"Yoooou guys might wanna' hold off on that one.." They were so confused something like this even made it to market, even as kids. Not idiots.
---------- Post added at 10:55 PM ---------- Previous post was at 10:51 PM ----------
"Hey everyone,
Thanks again for hanging in there with us. As some of you have noticed we have started replacing faulty units as quickly as we can.
As a token of our appreciation, 200 random customer tablets will be replaced with a SHIELD Tablet 32 GB LTE tablet. This is totally random and once they are gone that's it.
Enjoy,
--Peter"
It's funny because AFTER that I had a rep tell me that wasn't true..
I asked "Is it true you guys are giving people the upgraded version to try to make up for all of this hassle?"
"No".
"Oh, okay."
OP is too right.
I received my replacement quite a while ago, all packaged up nicely with bubbles and tampering tape. Little did I know this was the same model that I had had before. A crack appeared the week after. I had since already returned my tablet to the retailer and now have a cracked RMA'd tablet in my hands.
cosmicsanity said:
OP is too right.
I received my replacement quite a while ago, all packaged up nicely with bubbles and tampering tape. Little did I know this was the same model that I had had before. A crack appeared the week after. I had since already returned my tablet to the retailer and now have a cracked RMA'd tablet in my hands.
Click to expand...
Click to collapse
I really wanted this tablet to be good given it's price point and specifications but I'm not interested in the risk given all the complaints and issues. Keep it up! I'm glad the problems are noted in multiple places. I wouldn't rely on their official forums for unbiased comments anyways so keep up the conversation elsewhere where you can't be censored.
Brothers, the least you can do is go make a review on Amazon.com, which is the defacto website where I go to search up reviews before buying the product. This will save other people a lot of headaches. I already did, and you should too.
Thank God I came to XDA before pulling the trigger on one of these. No lie, I was dead set on getting one in the next 30 minutes.
I'm honestly not too surprised either.
Nvidia doesn't have a strong OEM track record either. Most of the time, if you've purchased a 'Nvidia GPU', you're purchasing a card developed by another OEM which uses Nvidia tech/chips. My understanding is that the Shield is Nvidia OEM- it's an Nvidia chip, on an Nvidia board, in an Nvidia-designed hardware unit. In the US, they only seem to sell Nvidia OEM cards at Best Buy (probably for good reason), so I've never seen Nvidia cards anywhere other than Best Buy, which admittedly, can be pretty spotty at times too.
I'm not sure where all these issues are coming from too- all mine has is weak wifi signal. When I'm in decent range of my AC/N router, the signal is great, but it degrades quickly beyond 4ft away. I've dropped this tablet all over the place, and used it for pretty heavy gaming with K1-optimized titles, and I still have no cracks after a month and a half; Can't say the same about my Nexus 7 though, which is in horrific shape.
rebski said:
Yes I saw that this morning. Quite disgraceful. I see they deleted your thread on Gamergate too some days ago.
.
Click to expand...
Click to collapse
What the heck does gamergate have to do with an nvidia tablet? Easy to see why that was deleted.
Caelrie said:
What the heck does gamergate have to do with an nvidia tablet? Easy to see why that was deleted.
Click to expand...
Click to collapse
How very interesting.
Is that really your best response to the topic?
It is a shame such a device has the manufacturing issues. I can say from my experience that Nvidia's support is top notch. I had the screen got out after about 6 months on my Shield Portable and they sent me a new one in just a couple of days. They also RMA'ed my Shield Tablet do to cracking with no issues.
I've just ordered one of these tonight, it's being delivered in the morning. After reading about it here which I should have done first, it will be going straight back unopened.
dressanderc said:
Thank God I came to XDA before pulling the trigger on one of these. No lie, I was dead set on getting one in the next 30 minutes.
Click to expand...
Click to collapse
Thank heavens! Tell your parents, coworkers and your uncle.
Don't support a product that has the company deleting forum posts and ignoring issues altogether.
If you are still interested in one, it might be worth waiting a year or two, until (if) they hit deal sites as refurbs. I bought a Nexus 7 2013 at launch, and it had all sorts of build issues, but two of my team members got refurb models from Woot recently, and both are in a lot better condition than mine was at launch. >_>
Of course the truth differs greatly from the OP's statements.
He got banned for being an obsessive-compulsive and an outright obnoxious troll, not because of some great crackpot conspiracy regarding his petition or whatever. He also got - at least some of the less offensive - posts returned along with being unbanned, but these kind of facts would just ruin a nice story.
Made up stories are made up. Simple as that. There's a few of these cases on every forum and the Shield Tablet section on Nvidia's forum isn't an exception.
bromancer said:
He got banned for being an obsessive-compulsive and an outright obnoxious troll.
Click to expand...
Click to collapse
Back up your facts with proof or get the **** out. Simple...
Diesel779 said:
I've just ordered one of these tonight, it's being delivered in the morning. After reading about it here which I should have done first, it will be going straight back unopened.
Click to expand...
Click to collapse
It is an excellent tablet. If you have an issue they will replace it. Use the device and draw your own conclusions. Nvidia has a lot of devices out there and this is just one thread with one disgruntled customer. No company is perfect and in my case at least they have done what needed to be done for my issues.
DON’T HESITATE TO READ THE FULL ARTICLE IF YOU ARE A SAMSUNG GALAXY USER
This is not me crying over the problems I had. I’m writing this as a piece of information for the Samsung Galaxy buyers.
Well urrrr yeah! Finally got my replacement(︶︹︺).
Bought the device(Galaxy S7 Unlocked version) just one day after the launch. There it starts the series of repairs which lasted till the half of the month May. Well talking about those quickly. To begin with the build quality issue, had a small scratch at an edge of the home button which developed into an crack soon (as in the Image 1) also some faded horizontal grey lines(noticeable in the white backgrounds) and finally ended up in a repair since it was past the 7-day replacement period. With that repair came a faulty screen(color uniformity issue) as in the Image 2[a] attached**. Then I decided not just go for a repair again because the exact same problem could repeat even after the repair due to human errors or mis-handling. So instead requested for a replacement. Waited a week to get a definite reply from them and they agreed to a repair but not a replacement for sure. Despite the lack of time I had to go through the repairs I agreed to that and yeah the same problem persisted even after the 2nd repair. But during the time of collection of the device they pretended like everything was fine with the device since they didn’t know what exactly the issue was which could be due to the lack of technical knowledge of the technicians.
Called them again and explained in a simple way (as in the Image 2) what the issue actually is instead of letting them self-define the problem as ‘Screen Discoloration’ . Even then with just dialling *#0*# and showing me HW Module Test with Red, Green, Blue screens which can only light up one kind of pixels in the display in which the the color uniformity issue can’t be spotted at all since multiple pixels aren’t being mixed to represent those three colors. They tried their maximum to not give me a replacement by showing me a video/image and asking me to spot the issue in that circumstance and this even continued to them claiming that I was faking the issue with some 3rd party app.
After a clear evidence from my side they were finally forced to offer a replacement instead of a repair again. But it is then they started acting totally irresponsible to me (being one of the worst customer service I’ve ever seen) by not even informing me that they have approved the replacement for me.
After few days I’d to call them back and ask about their decision and there begins the waiting again for the replacement even after more than a month of not using the device due to the repairs.
The service center being part of the authorized retailer of Samsung, I don’t know what made them to take more than a week time for the replacement in a place where these devices are not sold as hot cakes. That even made me to doubt whether they were waiting for a used unit to refurbish.
[Those moments involved lots of ill treatments from their side, lots of phone calls and commutes to service center even for asking whether the replacement was ready due to ambiguous answers from them through the phone calls]
Now going back to the statement “Well urrrr yeah! Finally got my replacement(︶︹︺)”. The issue still persists as it is clear for you from the Image 3 below ** at least not that worse. If it was a phone that was sold for at least 400$(having the production cost at just near 260$) I will be happily using the device despite the current issue. But for a phone that is sold at 700$ this is unacceptable in the age where there are strong competitors available. Which had made me to take a decision to never buy a Samsung product in my life even if they heavily dominate the market by creating a perception that they are the best.
As mentioned by respected forum members that Samsung could have done ultimately anything to make a less used unit new by resetting any counters to make any app like this one ** believe that the unit is brand new even if Samsung had denied that.
I don’t know whether display issues are there for other Galaxy S7 users but at least I had similar issues including the tint problems with my previous Galaxy S phones. Probably a normal user wouldn't be able to notice these type of issues. But it is good for anyone to know what you are paying for and what you are getting even if whatever I’ve dealt with doesn’t bother you. But all these can be avoided by being strict in quality testing from Samsung‘s side. This is where the companies like Apple truly shines.
I’m not sure whether these are typical issues seen in AMOLED displays but had heard a lot of people going for multiple replacements (like even 3-7 times) for silly issues especially related to displays. Well if I try for that at my place, first of all they won’t be ready for a replacement again and even if they are, not sure what other issue I’ll get with the next unit. Can’t imagine going again with these kind of issue like others did multiple times and to get ill-treated and to accept their own invalid assumptions and arguments and wasting lot of time. Also don’t know whether these strict replacement policies exists only at my place or elsewhere.
Would love to know your thoughts and comments. If you were in my position, how you would have reacted and proceeded? How you would have and taken this issue?
Couldn't attach the images due to forum restrictions. Please view it here: https://drive.google.com/folderview?id=0B97-LChbhDZBaXBYSmRJdmsya2M&usp=sharing
I have the exact same problem with my screen. Especially in the evenings it is clearly visible, even on normal tasks like browsing through the launcher or in Spotify. Think I will let them repair it at the end of my warranty period, screw them.
Really ???
Funny how you have 25 different post with complaints about the S7.
It sounds like something made to discredit the product.
Maybe you should sell it and buy an iPhone.
JovHok said:
DON’T HESITATE TO READ THE FULL ARTICLE IF YOU ARE A SAMSUNG GALAXY USER
This is not me crying over the problems I had. I’m writing this as a piece of information for the Samsung Galaxy buyers.
Well urrrr yeah! Finally got my replacement(︶︹︺).
Bought the device(Galaxy S7 Unlocked version) just one day after the launch. There it starts the series of repairs which lasted till the half of the month May. Well talking about those quickly. To begin with the build quality issue, had a small scratch at an edge of the home button which developed into an crack soon (as in the Image 1) also some faded horizontal grey lines(noticeable in the white backgrounds) and finally ended up in a repair since it was past the 7-day replacement period. With that repair came a faulty screen(color uniformity issue) as in the Image 2[a] attached**. Then I decided not just go for a repair again because the exact same problem could repeat even after the repair due to human errors or mis-handling. So instead requested for a replacement. Waited a week to get a definite reply from them and they agreed to a repair but not a replacement for sure. Despite the lack of time I had to go through the repairs I agreed to that and yeah the same problem persisted even after the 2nd repair. But during the time of collection of the device they pretended like everything was fine with the device since they didn’t know what exactly the issue was which could be due to the lack of technical knowledge of the technicians.
Called them again and explained in a simple way (as in the Image 2) what the issue actually is instead of letting them self-define the problem as ‘Screen Discoloration’ . Even then with just dialling *#0*# and showing me HW Module Test with Red, Green, Blue screens which can only light up one kind of pixels in the display in which the the color uniformity issue can’t be spotted at all since multiple pixels aren’t being mixed to represent those three colors. They tried their maximum to not give me a replacement by showing me a video/image and asking me to spot the issue in that circumstance and this even continued to them claiming that I was faking the issue with some 3rd party app.
After a clear evidence from my side they were finally forced to offer a replacement instead of a repair again. But it is then they started acting totally irresponsible to me (being one of the worst customer service I’ve ever seen) by not even informing me that they have approved the replacement for me.
After few days I’d to call them back and ask about their decision and there begins the waiting again for the replacement even after more than a month of not using the device due to the repairs.
The service center being part of the authorized retailer of Samsung, I don’t know what made them to take more than a week time for the replacement in a place where these devices are not sold as hot cakes. That even made me to doubt whether they were waiting for a used unit to refurbish.
[Those moments involved lots of ill treatments from their side, lots of phone calls and commutes to service center even for asking whether the replacement was ready due to ambiguous answers from them through the phone calls]
Now going back to the statement “Well urrrr yeah! Finally got my replacement(︶︹︺)”. The issue still persists as it is clear for you from the Image 3 below ** at least not that worse. If it was a phone that was sold for at least 400$(having the production cost at just near 260$) I will be happily using the device despite the current issue. But for a phone that is sold at 700$ this is unacceptable in the age where there are strong competitors available. Which had made me to take a decision to never buy a Samsung product in my life even if they heavily dominate the market by creating a perception that they are the best.
As mentioned by respected forum members that Samsung could have done ultimately anything to make a less used unit new by resetting any counters to make any app like this one ** believe that the unit is brand new even if Samsung had denied that.
I don’t know whether display issues are there for other Galaxy S7 users but at least I had similar issues including the tint problems with my previous Galaxy S phones. Probably a normal user wouldn't be able to notice these type of issues. But it is good for anyone to know what you are paying for and what you are getting even if whatever I’ve dealt with doesn’t bother you. But all these can be avoided by being strict in quality testing from Samsung‘s side. This is where the companies like Apple truly shines.
I’m not sure whether these are typical issues seen in AMOLED displays but had heard a lot of people going for multiple replacements (like even 3-7 times) for silly issues especially related to displays. Well if I try for that at my place, first of all they won’t be ready for a replacement again and even if they are, not sure what other issue I’ll get with the next unit. Can’t imagine going again with these kind of issue like others did multiple times and to get ill-treated and to accept their own invalid assumptions and arguments and wasting lot of time. Also don’t know whether these strict replacement policies exists only at my place or elsewhere.
Would love to know your thoughts and comments. If you were in my position, how you would have reacted and proceeded? How you would have and taken this issue?
Couldn't attach the images due to forum restrictions. Please view it here: https://drive.google.com/folderview?id=0B97-LChbhDZBaXBYSmRJdmsya2M&usp=sharing
Click to expand...
Click to collapse
ericmky said:
Funny how you have 25 different post with complaints about the S7.
It sounds like something made to discredit the product.
Maybe you should sell it and buy an iPhone.
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Whatever I'm saying is the fact.
The fact about my S7 is that it's beautiful, fast and has zero quality defects--and I'm very picky. It is seriously the best smartphone hardware I've every experienced.
Just like all products made by humans, there are always a few lemons and I'm sorry that you got one.
Just because you've had flawed units doesn't mean everyone else has. Sure, my first S7 had a battery issue that often prevented it from turning on, but my replacement has been great.
That said, there is no such thing as a perfect phone. Lemons do exist, and flaws can happen anywhere. That is the truth!
Sent from my SM-G930W8 using Tapatalk
Devhux said:
Just because you've had flawed units doesn't mean everyone else has. Sure, my first S7 had a battery issue that often prevented it from turning on, but my replacement has been great.
That said, there is no such thing as a perfect phone. Lemons do exist, and flaws can happen anywhere. That is the truth!
Sent from my SM-G930W8 using Tapatalk
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Well what was the cause of battery issue?
Thread closed. Please stop creating more threads for the same issue, you've already got 3 others...
http://forum.xda-developers.com/galaxy-s7/help/display-uniformity-t3362559
http://forum.xda-developers.com/galaxy-s7/help/grey-lines-display-t3360635
http://forum.xda-developers.com/galaxy-s7/help/bad-service-samsung-t3375408
I'm going to close 2 of the others as well, don't create duplicate threads.