Has anyone sent in their MT4G for warranty replacement due to the unresponsive keyboard issue (keys randomly not responding, lag while typing)? Also, is tmobile still sending out the MT4G as replacements or are they giving out the slide and sensation now? Thanks!
Ditto...my phone always acts up with the keys...
Sent from my HTC Glacier using XDA App
d0gan said:
Has anyone sent in their MT4G for warranty replacement due to the unresponsive keyboard issue (keys randomly not responding, lag while typing)? Also, is tmobile still sending out the MT4G as replacements or are they giving out the slide and sensation now? Thanks!
Click to expand...
Click to collapse
Yeah I got a replacement with that issue. It's quite annoying.
mackster248 said:
Yeah I got a replacement with that issue. It's quite annoying.
Click to expand...
Click to collapse
Did your replacement fix the issue? I've had 2 Mt4gs so far and both exhibited the same problem.
Yeah they are still sending out mt4g I recently got a replacement.
Sent from my HTC Glacier using xda premium
d0gan said:
Did your replacement fix the issue? I've had 2 Mt4gs so far and both exhibited the same problem.
Click to expand...
Click to collapse
Tmo offered me a sensation as a warranty replacement... I took it but I hear now they're offering a mt4g or a sidekick... in which case I would just stick to the mt4g...
Sent from my Sensation using xda premium
cbutt said:
Tmo offered me a sensation as a warranty replacement... I took it but I hear now they're offering a mt4g or a sidekick... in which case I would just stick to the mt4g...
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
You got a replacement for saying the keys are unresponsive???
I2IEAILiiTY said:
You got a replacement for saying the keys are unresponsive???
Click to expand...
Click to collapse
I've gotten one for failed emmc, hardware buttons wearing out on the next, so much dust I couldn't see half the **** on the screen, I cracked the screen on one and now I have one with the bad chip and screen. So that's what, 5? Haha
Sent from my HTC Glacier using xda premium
Yes. They go through the whole troubleshooting process with them... for me nothing they did helped. In which case, they start the process of a warranty exchange.
the white unicorn.
cbutt said:
Yes. They go through the whole troubleshooting process with them... for me nothing they did helped. In which case, they start the process of a warranty exchange.
the white unicorn.
Click to expand...
Click to collapse
Warranty exchange doesn't count as an upgrade right?
Someone on I know has verizon and their phone messed up and they gave them a different phone but it was considered an upgrade.
I2IEAILiiTY said:
Warranty exchange doesn't count as an upgrade right?
Someone on I know has verizon and their phone messed up and they gave them a different phone but it was considered an upgrade.
Click to expand...
Click to collapse
Depends in whether or not they have this phone in stock. Sometimes, if you're lucky enough, you could get an upgrade...
-Team MS
Sent from my HTC Glacier MIUI using xda premium
No it's not an upgrade. When I got the mt4g replacement, it doesn't change anything, it's covered under them. When the guy offered me the sensation, I asked him: is this costing me more $?, does this affect my contract?, does this affect my upgrade date later in the year? Everything was a no. He said it would cost me $5, which it did. That's about it.
the white unicorn.
cbutt said:
No it's not an upgrade. When I got the mt4g replacement, it doesn't change anything, it's covered under them. When the guy offered me the sensation, I asked him: is this costing me more $?, does this affect my contract?, does this affect my upgrade date later in the year? Everything was a no. He said it would cost me $5, which it did. That's about it.
the white unicorn.
Click to expand...
Click to collapse
Well I might flash a stock rom and pretend I have problems with it tomorrow lol
Sent from my HTC Glacier using XDA Premium App
My bf & I are on the same plan, we both had mt4g... I called about mine & I was offered a sensation or another mt4g. I called for him about a week later & tmo was only offering a sidekick or a mt4g. (My bf thinks they only offered the sensation to me bc I'm a girl LOL), but the Rep said it all depends on what they have a lot of stock in.
the white unicorn.
cbutt said:
My bf & I are on the same plan, we both had mt4g... I called about mine & I was offered a sensation or another mt4g. I called for him about a week later & tmo was only offering a sidekick or a mt4g. (My bf thinks they only offered the sensation to me bc I'm a girl LOL), but the Rep said it all depends on what they have a lot of stock in.
the white unicorn.
Click to expand...
Click to collapse
I went about an hour ago and they said I'd have to go through two more replacements (cause I've already been through one) before I can get a "warranty exchange"
But off topic, they just tried to hire me cause I know so much about the phones and stuff and some guy wanted his iphone 4 on t-mobile but they didn't know what to do about it, so i jumped in the conversation and told him exactly what he needed to do.
Related
Sprint agreed to replace my EVO with the screen brightness problem and offered me a NEXUS because the EVO is currently back ordered, I declined, good idea?
Its watever your heart desire....but I would choose evo then nexus
Sent from my PC36100 using XDA Premium App
That's an awesome trade if you don't mind the smaller screen.
That's the ONLY thing holding me back from a Nexus.
Also, given that the Evo doesn't have root, Nexus S looks more appetizing.
Nexus baby!
Sent from my Nexus S 4G using XDA Premium App
afxtwn said:
Sprint agreed to replace my EVO with the screen brightness problem and offered me a NEXUS because the EVO is currently back ordered, I declined, good idea?
Click to expand...
Click to collapse
I would have definitely taken the nexus no question. In fact tell me what you did so I can get my troublesome EVO replaced for a nexus
Sent from my PC36100 using XDA Premium App
Hey did you call sprint or went to a store???
Dude Im trading for the Nexus too unless someone unlocks this phone fast I need my CM7.....I just bought the Evo and was unaware of the update issue if I had known I was have the Nexus now. When is the Photon 4g coming out?
Nexus only has an 8g internal memory. No sd card.
Sent from my PC36100 using XDA Premium App
Uamore6 said:
Nexus only has an 8g internal memory. No sd card.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
You mean 16bg not 8 but still no SD card slot but I only own a 8 gb card so its a win for me not to mention on CM7 with my MT4g I was getting 35 hours+ on one charge and not the Nexus have a auto kill built in and I don't mean the froyo crap but a real killer and the volume with my skullcandy sounds like subs...I have to have this phone.
Considering that the EVO has no root right now yeah, I would have taken the Nexus.
EDIT: That being said, if anyone has a Nexus only because they have/had a non-rootable EVO, PM me if you want to trade.
When is the Photon 4g coming out?[/QUOTE said:
The Photon comes out on the 31st. So this Sunday
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
At this point, as a matter of principal -- I think I would have chosen the Nexus (if you care about root.)
Even though the EVO is the better phone, people of this community to continue to support phones that are being locked down on purpose, and then re-locked on firmware updates seems detrimental.
Unless of course you are someone who enjoys hacking, cracking, exploiting, or waiting for a security hole -- just to maybe someday have root. Personally, I want to go with a phone where most of the development time for custom roms and mods does not have to be wasted cracking boot loaders.....
?
afxtwn said:
Sprint agreed to replace my EVO with the screen brightness problem and offered me a NEXUS because the EVO is currently back ordered, I declined, good idea?
Click to expand...
Click to collapse
how did you get them to crack? i have the same issue on one of my lines but they wouldnt do **** for me. they referred me to htc's customer service and they wanted me to send the phone back to them for 3 weeks!
now my warranty is gone, still stuck with leaking evo and i hate sprint more and more
Krayvon said:
how did you get them to crack? i have the same issue on one of my lines but they wouldnt do **** for me. they referred me to htc's customer service and they wanted me to send the phone back to them for 3 weeks!
now my warranty is gone, still stuck with leaking evo and i hate sprint more and more
Click to expand...
Click to collapse
I'm in the same boat as you. Light leakage, slight screen separation, and the bright white spot on my screen. I will gladly take a Nexus, the question still remains.
Sent from ....
I was offered the same. I took the nexus. Should be here tomorrow.
Sent from my PC36100 using Tapatalk
So was this at a Sprint store or over the phone? I have two Evo's. And one that had the OTA update to 2.3.3 has a blemish or something in the screen....hmm....
i would also like to know how this was done. i'm trying to get my hands on a nexus.
EVO all the nexus missing to many things..
Sent from my PC36100 using XDA Premium App
I think that karma must be messing with me, because this afternoon my EVO was damaged catastrophically. I thought to myself "no biggie, because they're going to offer me a Nexus when I try to replace it so I won't be stuck with a non-rooted phone". Well, bullsh*t. Assurion or whatever the hell its called said they had plenty of newer EVOs available.
Would love to know how you were offered a Nexus, bud, because I even went through retentions trying to get this resolved and no dice. They did offer to pay half my deductible, which is something, but boy am I pissed off right now.
Probably because his was a warranty issue not an insurance claim.
For the record, I'd take the Nexus S.
Does Asurion have any Incredibles left? I screwed mine up and I'm probably gonna end up getting a replacement. Or would they replace it with an Incredible 2?
How you screw yours up? Many times ive thought mine was toast, but it keeps on goin!
Sent from my ADR6300 using XDA App
donnyp1 said:
How you screw yours up? Many times ive thought mine was toast, but it keeps on goin!
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Dropped it, crack across the width of the screen and it's rebooting on me all the time.
I recently got a replacement from addition.....it was during the summer. They sent me an incredible
Sent from my HTC Droid Incredible using XDA App
Yeah, they should still be doing refurbished Incredibles , but if you had one with a AMOLED screen you will probably end up with SLCD
Vneck photography said:
Yeah, they should still be doing refurbished Incredibles , but if you had one with a AMOLED screen you will probably end up with SLCD
Click to expand...
Click to collapse
My current one is an SLCD. I wish I could get an Inc 2 :/
Sent from my ADR6300 using XDA App
Im pretty sure they replace them with whatever they have in stock at whatever distribution center they have closest to near where you live. I've heard people say they replaced their incredibles with refurbished droid x's, facinates, incredible 2's and regular incredibles. It's a luck of the draw what you get really.
TeeRom said:
Dropped it, crack across the width of the screen and it's rebooting on me all the time.
Click to expand...
Click to collapse
That sucks. Had mine since day 1 in a silicon case, dropped a ton, even into toilet, still keeps rollin. I been so lucky.
Sent from my ADR6300 using XDA App
N-Forced said:
Im pretty sure they replace them with whatever they have in stock at whatever distribution center they have closest to near where you live. I've heard people say they replaced their incredibles with refurbished droid x's, facinates, incredible 2's and regular incredibles. It's a luck of the draw what you get really.
Click to expand...
Click to collapse
I filed the claim a little while ago. Is there any way to know ahead of time? Or will I just have to wait and see what shows up?
Sent from my ADR6300 using XDA App
TeeRom said:
I filed the claim a little while ago. Is there any way to know ahead of time? Or will I just have to wait and see what shows up?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
if you filled online it should of told you what your replacement is, if you called then I don't know how to tell
Sent from my pimped out phone
It's getting here tomorrow, let's see what it is.
Likely an incredible. I got a couple from them recently (Wisconsin if it matters). First one was online, second was over the phone, and both were Inc's.
Funny part was that my coworker got a replacement from them a few weeks earlier and got a inc 2.
PS. So you don't think I break phones weekly, on the 1st one the accelerometer didn't work. Haha.
Sent from my ADR6300 using xda premium
Ended up getting the same phone, but with 2.3.4 :/
Trying to get it rooted again.
I have tried asurion online about everyday for the last month and they seem to always have OG Dincs in stock. I have a cracked screen so it is cheaper for me to just replace that myself. Just hoping to get a Dinc 2 instead so I have a newer device until HTC releases their next super phone a april/summer. My dinc has been great though with CM7.
Has anyone got a Dinc 2 from asurion recently?
I've recently notice dust under my screen and at first I just ignored it but it has gotten worst over time. Now I've had this phone since July (2011) that makes it under a year so I can still have a warranty exchange right? Now would they replace it with a mytouch 4g or would they offer me other types of phones like a mytouch 4g slide? My other question is if they offer me a different types of phones which ones should I not fall for and which ones should I think about I really like the mytouch 4g cause of development so I hope they just replace it and is it better to call or go straight to the store what would be faster? Thanks!
Sent from my HTC Glacier using xda premium
I'm not sure that dust under the screen would warrant for a warranty exchange. Anyways, warranty exchanges are for same phone only. I've tried asking for a different phone when I had a Blackberry since I had so many problems. I think I had a good 4 or 5 exchanges in the first year I had it.
nope, actually, a lot of times they offer you a different phone, saying that their MT4G's are "out of stock".
this is just my opinion but,
MT4G Slide: good
LG G2X: eh good enough, your choice if you want a duo core, then choose that
Samsung Sidekick: DEF no way
Samsung Galaxy S: NO WAY, MT4G OWNS THE GALAXY S
HTC Sensation: if you're lucky, then of course, TAKE IT!
hope this helps... those are the phones i've heard of before being a replacement for the MT4G.
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
Sent from my HTC Glacier using xda premium
j0e_ahm said:
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
should be
Sent from my HTC Glacier Sense 3.5 using xda premium
j0e_ahm said:
Also would it be free for a warrenty exchange?
Click to expand...
Click to collapse
Yes, warranty exchange is free, BUT you have to pay for the shipping and handling. If I remember correctly, it's $9.99 for 5-7 business days -or- $19.99 for 2-3 business days.
They can be jerks at customer service so be mindful.
They told me that they'd waive the shipping fee because my phone broke within 30 days of buying it.
I've only had the phone for 4 total months now since the original purchase and I'm on my 4th one because the warranty phones are all refurbished junk that someone else sent back. And they are still trying to charge me the $20 shipping fee on each one, after saying they've waived it.
The last one I got was broken out of the box. Had to do a factory reset just to get it to power on. I sent it back, and now they want to add another fee for not accepting it.
When you ask to speak to a customer service supervisor, don't believe their BS story about how their manager just walked into a meeting and they'll call you back. It's a lie. I've asked for supervisors 3 times in this process at various times of the day and amazingly....each time the supervisor had 'just walked into a meeting' like it was being read off a script.
None of them ever called me back.
So they will lie to your face. Don't take any of the BS from the customer service reps. Tell them your phone is unusable because of poor manufacturing and that you're not going to accept anything other than a replacement. Then be aware that you will NOT get a new MT4G. If you stick with the MT4G you WILL get a refurbished POS.
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
Sent from my HTC Glacier using xda premium
j0e_ahm said:
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
If you can get it unrooted, then its best to unroot. I had a failed eMMC chip once, coundlt unroot it, but they still gave me a replacement
Sent from my HTC Glacier Sense 3.5 using xda premium
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
Sent from my HTC Glacier using xda premium
Nicgraner said:
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
Lol too funny!!!
Sent from my HTC Glacier using xda premium
Got my new mytouch 4g today
And first thing I did was root the s#*@ out of it
By the way shipping and handling was only 5bucks and they did have a mytouch 4g in stock too bad it has the bad screen and bad chip again!!!! :/
Sent from my HTC Glacier using xda premium
Anyone know what the replacement would be through T-Mobile/insurion since they no longer make this phone?
Sent from my HTC Glacier using Tapatalk
Good question, I'd be curious too.
I probably call and find out, my girlfriend lost her phone and I pay for the insurance so i figure I might as well use it... SSG2... yeh right I wish lol
Sent from my HTC Glacier using Tapatalk
King350z said:
Anyone know what the replacement would be through T-Mobile/insurion since they no longer make this phone?
Sent from my HTC Glacier using Tapatalk
Click to expand...
Click to collapse
Recently people have reported they have been given options of sensation, lg mytouch and mytouch 4g slide. Guess it all depends on when you call and how nice they are.
I just got a warrantly replacement for a mt4g, the guy said they had plenty in the Warehouse. i asked for a sensation offer and he said he had none.
I talked to them about a month ago and they offered me the choice of another mytouch or the lg g2x.
I was offered a MT4G or a ****ty sidekick, turned down both because my phone was still functional. And probably better than the crap that they would send me anyway
I recently had my MT4G replaced about 4 times, so they should have plenty available, but the down side is that, all of them came with a badscreen and a bad emmc chip, so...
So I'm on my third shift in two months and I've had it with this phone. First two had touch screen issues and now the third one when I slide out the keyboard the hinges are like grinding. Last time I spoke with a Sprint rep he told me there was only a certain amount of replacement phones allowed and then they would upgrade me. Will this force me to use my upgrade early? I don't really want to use my upgrade early unless I can upgrade again in 6 months when my original contract is up. I would rather wait for the new motorola slider to come out before using my upgrade. And I don't want to have to pay like $200 yet for a new phone/contract. So what are all of my options, or do you think they'll offer a slight upgrade for free like a evo 3d or something?
Well I left sprint yesterday and was shocked that the only htc device they have is the EVO 4G lte. The evo3d and evo design have both been discontinued and pulled from the shelves... Insurance is your only option for a shift and they are on back order... Not exactly a great situation for a shift owner...
Sent from my PG06100 using Xparent Blue Tapatalk 2
That's peculiar.. I remember a thread just like this a few months ago..
Again maybe I remind people you can buy a used shift if you want to..
drob I thought you switched to the Evo LTE? You decided to leave Sprint?
Vicodan there's one thread called on my second shift lmao. Yeah Sprint knows I'm fed up with all these shifts being on back order and not having a working phone for weeks at a time and then sending me crappy refurbs that only last a week or so. That's why they told me they would upgrade me after two or three replacements even with insurance. I'm almost with drob on leaving Sprint
Sent from my PG06100 using xda premium
Hey I'm about 7 or 8 shifts in. Just call HTC directly and find the right person.
Haha probably too late for that now.
VICODAN said:
Hey I'm about 7 or 8 shifts in.
Click to expand...
Click to collapse
You don't find that odd??? I haven't even reported the issue with this phone yet but more then likely I'll be taking it in today or tomorrow for them to look at.
Sent from my PG06100 using xda premium
drob311 said:
Well I left sprint yesterday and was shocked that the only htc device they have is the EVO 4G lte. The evo3d and evo design have both been discontinued and pulled from the shelves... Insurance is your only option for a shift and they are on back order... Not exactly a great situation for a shift owner...
Sent from my PG06100 using Xparent Blue Tapatalk 2
Click to expand...
Click to collapse
Yeah I was shocked as well that the 3d and design are already e.o.l. waiting weeks at a time is no fun :thumbdown:
Sent from my PG06100 using xda premium
sparksco said:
You don't find that odd??? I haven't even reported the issue with this phone yet but more then likely I'll be taking it in today or tomorrow for them to look at.
Sent from my PG06100 using xda premium
Click to expand...
Click to collapse
If you do take it in, and they start giving you ISH. Do what I do, while your still standing there call Sprint. Let them know the situation, and that the CS Rep in the store isn't helping you resolve the issue. What I've found out the GD hard way, is that the people in the store are not even remotely trying to help you. They're usually on direct orders from the Store Manager to basically put you off. Or try and get you to go through insurance. The stores bottom line is their main concern, not you. I've actually had a store Rep tell me there was nothing he could do to help me. Then I tell him I have Sprint on the phone, and they'd like to speak with them. Then all of a sudden the story changes.
I'm still on my first Shifty, but it is finally beginning to have problems. The touch screen is acting very weird. It acts as if my finger is constantly touching the top portion of the screen.
It will open whatever app is up there, if any, and click through every button within the app on that part of the screen. All while I am not even touching the screen. If I try to back out of the screen or hit home it will just do it again over and over, like I'm hitting the same area over and over.
If I smack the phone off the palm of my hand it stops...lol
What carrier and what device are you thinking of changing to Sparksco?
Sent from my EVO Shift running newSENSE
BigSplit said:
I'm still on my first Shifty, but it is finally beginning to have problems. The touch screen is acting very weird. It acts as if my finger is constantly touching the top portion of the screen.
It will open whatever app is up there, if any, and click through every button within the app on that part of the screen. All while I am not even touching the screen. If I try to back out of the screen or hit home it will just do it again over and over, like I'm hitting the same area over and over.
If I smack the phone off the palm of my hand it stops...lol
Click to expand...
Click to collapse
Yeah my last shift did that. Just add insurance to your account now if you don't have it before it gets worse.
Sent from my PG06100 using xda premium
sparksco said:
Yeah my last shift did that. Just add insurance to your account now if you don't have it before it gets worse.
Sent from my PG06100 using xda premium
Click to expand...
Click to collapse
I have insurance, I'm going to call them tommorow and see what they say
Sent from my PG06100 using XDA
sparksco said:
You don't find that odd??? I haven't even reported the issue with this phone yet but more then likely I'll be taking it in today or tomorrow for them to look at.
Sent from my PG06100 using xda premium
Click to expand...
Click to collapse
No not at all. I'm totally used to HTC QC on refurbs being awesome.
VICODAN said:
No not at all. I'm totally used to HTC QC on refurbs being awesome.
Click to expand...
Click to collapse
I need to tell Sprint to quit sending me all your old phones then
Sent from my PG06100 using xda premium
VICODAN, do you just keep breaking them or what?
Why so many phones?
sparksco said:
I need to tell Sprint to quit sending me all your old phones then
Sent from my PG06100 using xda premium
Click to expand...
Click to collapse
My current refurb isn't perfect either.
It needs viagra. The slider can't keep it up.
I am switching to metropcs soon because it sadly has both better reception in my area and the bill is lower. Probably switching to a lg connect and try my hand at learning how to make roms etc.
gigermunit said:
I am switching to metropcs soon because it sadly has both better reception in my area and the bill is lower. Probably switching to a lg connect and try my hand at learning how to make roms etc.
Click to expand...
Click to collapse
If you can start with kernels. They're a little easier in terms of not having to deal with c++
Plus I think your efforts show more when you have your own custom kernels in the roms.
sparksco said:
If you can start with kernels. They're a little easier in terms of not having to deal with c++
Plus I think your efforts show more when you have your own custom kernels in the roms.
Click to expand...
Click to collapse
Sounds fun.
sparksco said:
If you can start with kernels. They're a little easier in terms of not having to deal with c++
Plus I think your efforts show more when you have your own custom kernels in the roms.
Click to expand...
Click to collapse
If only I passed my c++ class. Too busy getting high lol
Sent from my EVO using Tapatalk 2