Asurion Replacements - Droid Incredible General

Does Asurion have any Incredibles left? I screwed mine up and I'm probably gonna end up getting a replacement. Or would they replace it with an Incredible 2?

How you screw yours up? Many times ive thought mine was toast, but it keeps on goin!
Sent from my ADR6300 using XDA App

donnyp1 said:
How you screw yours up? Many times ive thought mine was toast, but it keeps on goin!
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Dropped it, crack across the width of the screen and it's rebooting on me all the time.

I recently got a replacement from addition.....it was during the summer. They sent me an incredible
Sent from my HTC Droid Incredible using XDA App

Yeah, they should still be doing refurbished Incredibles , but if you had one with a AMOLED screen you will probably end up with SLCD

Vneck photography said:
Yeah, they should still be doing refurbished Incredibles , but if you had one with a AMOLED screen you will probably end up with SLCD
Click to expand...
Click to collapse
My current one is an SLCD. I wish I could get an Inc 2 :/
Sent from my ADR6300 using XDA App

Im pretty sure they replace them with whatever they have in stock at whatever distribution center they have closest to near where you live. I've heard people say they replaced their incredibles with refurbished droid x's, facinates, incredible 2's and regular incredibles. It's a luck of the draw what you get really.

TeeRom said:
Dropped it, crack across the width of the screen and it's rebooting on me all the time.
Click to expand...
Click to collapse
That sucks. Had mine since day 1 in a silicon case, dropped a ton, even into toilet, still keeps rollin. I been so lucky.
Sent from my ADR6300 using XDA App

N-Forced said:
Im pretty sure they replace them with whatever they have in stock at whatever distribution center they have closest to near where you live. I've heard people say they replaced their incredibles with refurbished droid x's, facinates, incredible 2's and regular incredibles. It's a luck of the draw what you get really.
Click to expand...
Click to collapse
I filed the claim a little while ago. Is there any way to know ahead of time? Or will I just have to wait and see what shows up?
Sent from my ADR6300 using XDA App

TeeRom said:
I filed the claim a little while ago. Is there any way to know ahead of time? Or will I just have to wait and see what shows up?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
if you filled online it should of told you what your replacement is, if you called then I don't know how to tell
Sent from my pimped out phone

It's getting here tomorrow, let's see what it is.

Likely an incredible. I got a couple from them recently (Wisconsin if it matters). First one was online, second was over the phone, and both were Inc's.
Funny part was that my coworker got a replacement from them a few weeks earlier and got a inc 2.
PS. So you don't think I break phones weekly, on the 1st one the accelerometer didn't work. Haha.
Sent from my ADR6300 using xda premium

Ended up getting the same phone, but with 2.3.4 :/
Trying to get it rooted again.

I have tried asurion online about everyday for the last month and they seem to always have OG Dincs in stock. I have a cracked screen so it is cheaper for me to just replace that myself. Just hoping to get a Dinc 2 instead so I have a newer device until HTC releases their next super phone a april/summer. My dinc has been great though with CM7.
Has anyone got a Dinc 2 from asurion recently?

Related

Dead Pixels

Anyone else have dead pixels on their Aria? I have about 5, should I go through the return process with Amazon, or contact HTC?
If you're still within the first 30 days contact amazon. It's easier to just get an exchange from them. If not then rma it with HTC.
Sent from my Behold II using XDA App
I called them today and without question they shipped me a replacement for tomorrow. Took me maybe 5 minutes total, I was very surprised at the great customer service considering it took me 2 weeks to get my phone originally.
I've got 7. I'm debating on returning it or not. I dont notice them unless I really look for them.
Sent from my HTC Liberty using XDA App
What would a dead pixel look like? Probably a silly question but I've never had problems with my displays.
Sent from my HTC Aria using XDA App
thinkhope said:
What would a dead pixel look like? Probably a silly question but I've never had problems with my displays.
Sent from my HTC Aria using XDA App
Click to expand...
Click to collapse
If you display an all black image on the phone, you'll see spots that aren't black. Those are dead pixels, they never change color. Usually if you have a couple, they tend to spread, or at least that has been my experience when the phone is brand new.
bfinch said:
I've got 7. I'm debating on returning it or not. I dont notice them unless I really look for them.
Sent from my HTC Liberty using XDA App
Click to expand...
Click to collapse
bogatyr said:
Anyone else have dead pixels on their Aria? I have about 5, should I go through the return process with Amazon, or contact HTC?
Click to expand...
Click to collapse
Gheez, 5 and 7 pixels. That is a lot for a tiny screen!

Faded Spot On Screen?

So I've noticed recently that my screen on my CPO X has gotten a faded spot about an inch from the bottom of the screen. It hasn't reduced functionality or anything, it just... urks me, lol. Anyone else have this, and do you think Verizon might help me out? It makes the device significantly less attractive.
D: Also, only visible when the screen is on on a white page, but still.
Haven't over heated the phone once nor dropped it, running SetCPU at 1000 max 600 min.
Running on rooted stock, also.
Sent from my DROIDx
had this on my original and refurbished droid x, quite strange
Think I could get a new one if I ***** about problems with responsive problems? XD
I have this same problem in the same spot. Its really annoying lol
Sent from my DROIDX using Tapatalk
*problems with responsiveness?
Sorry, typo. Anywho, yeah, very annoying. It's only my second Android device, too- I came from the HTC Eris. Probably no way I can fix it, either.
Sent from my DROIDX using XDA App
You might as well talk to Verizon about it. There's nothing you could lose from that
V1215 said:
*problems with responsiveness?
Sorry, typo. Anywho, yeah, very annoying. It's only my second Android device, too- I came from the HTC Eris. Probably no way I can fix it, either.
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
The screen works as it should, theres just a bright spot on white or light colored backgrounds.
I just traded my Incredible for the X. I really like this phone but this spot is driving me crazy! I wish I could fix it somehow.
Sent from my DROIDX using Tapatalk
I may have just found your post on DroidForums about the same issue.
Did you ever contact Motorola, by chance?
Sent from my DROIDX using XDA App
Same exact problem here. I talked to my guy at verizon and he saidd it for sure falls under a warranty replacement for a refurb phone. But it doesn't bug me enough yet to make me do that. I'll wait until my one year is almost up then replace it.
Sent from my DROIDX using XDA App
V1215 said:
I may have just found your post on DroidForums about the same issue.
Did you ever contact Motorola, by chance?
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
Yes I did but I don't have the receipt, the guy I traded with said he will take care of it. Hopefully they'll replace it for me. Its not a huge deal but it gets on my nerves.
Sent from my DROIDX using Tapatalk
I have what appears to be a dead pixel at the top right of my screen. It's a CPO and I received it this way. It has bugged the **** outta me since I got it. It was a replacement phone because the first one wouldn't stop rebooting. I think I'll call and complain as well, but I don't want my third X to have some other problem lol.
Sent from my DROIDX using Tapatalk
V1215 said:
Think I could get a new one if I ***** about problems with responsive problems? XD
Click to expand...
Click to collapse
That's what I do and it seems to work.
Where exactly is the spot? Can you post a pic?
rocko73 said:
Where exactly is the spot? Can you post a pic?
Click to expand...
Click to collapse
About an inch from the bottom of the screen in the center. And I will try to get a picture as best I can.
Sent from my DROIDX using XDA App
zwade01 said:
I have what appears to be a dead pixel at the top right of my screen. It's a CPO and I received it this way. It has bugged the **** outta me since I got it. It was a replacement phone because the first one wouldn't stop rebooting. I think I'll call and complain as well, but I don't want my third X to have some other problem lol.
Sent from my DROIDX using Tapatalk
Click to expand...
Click to collapse
Try Jscreenfix, its free on the market, let it run for like 30 minutes... It fixed a dead pixel on my Droid 1.
Sent from my DROIDX using Tapatalk
Will try, but I don't think its a dead pixel. It just looks like a half inch wide faded spot.
Sent from my DROIDX using XDA App
Oh I was replying to zwade... Jscreenfix won't work on the spots
I'm sending mine out to Motorola soon.
Sent from my DROIDX using Tapatalk
Was gonna say... good thing I'm not epileptic!
Sent from my DROIDX using XDA App
Sorry, double post. Can't seem to get a picture of it... but by god it's there. <_<
Sent from my DROIDX using XDA App
I hope they fix mine or give me a replacement.
I was playing with my friends new DX today and his screen looks so much better than mine for some reason, my screen looks really washed out and it has the ugly spot. Maybe by the time I get it back Gingerbread will be out
Are you gonna send yours in?
Sent from my DROIDX using Tapatalk

Warranty replacement for unresponsive keyboard?

Has anyone sent in their MT4G for warranty replacement due to the unresponsive keyboard issue (keys randomly not responding, lag while typing)? Also, is tmobile still sending out the MT4G as replacements or are they giving out the slide and sensation now? Thanks!
Ditto...my phone always acts up with the keys...
Sent from my HTC Glacier using XDA App
d0gan said:
Has anyone sent in their MT4G for warranty replacement due to the unresponsive keyboard issue (keys randomly not responding, lag while typing)? Also, is tmobile still sending out the MT4G as replacements or are they giving out the slide and sensation now? Thanks!
Click to expand...
Click to collapse
Yeah I got a replacement with that issue. It's quite annoying.
mackster248 said:
Yeah I got a replacement with that issue. It's quite annoying.
Click to expand...
Click to collapse
Did your replacement fix the issue? I've had 2 Mt4gs so far and both exhibited the same problem.
Yeah they are still sending out mt4g I recently got a replacement.
Sent from my HTC Glacier using xda premium
d0gan said:
Did your replacement fix the issue? I've had 2 Mt4gs so far and both exhibited the same problem.
Click to expand...
Click to collapse
Tmo offered me a sensation as a warranty replacement... I took it but I hear now they're offering a mt4g or a sidekick... in which case I would just stick to the mt4g...
Sent from my Sensation using xda premium
cbutt said:
Tmo offered me a sensation as a warranty replacement... I took it but I hear now they're offering a mt4g or a sidekick... in which case I would just stick to the mt4g...
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
You got a replacement for saying the keys are unresponsive???
I2IEAILiiTY said:
You got a replacement for saying the keys are unresponsive???
Click to expand...
Click to collapse
I've gotten one for failed emmc, hardware buttons wearing out on the next, so much dust I couldn't see half the **** on the screen, I cracked the screen on one and now I have one with the bad chip and screen. So that's what, 5? Haha
Sent from my HTC Glacier using xda premium
Yes. They go through the whole troubleshooting process with them... for me nothing they did helped. In which case, they start the process of a warranty exchange.
the white unicorn.
cbutt said:
Yes. They go through the whole troubleshooting process with them... for me nothing they did helped. In which case, they start the process of a warranty exchange.
the white unicorn.
Click to expand...
Click to collapse
Warranty exchange doesn't count as an upgrade right?
Someone on I know has verizon and their phone messed up and they gave them a different phone but it was considered an upgrade.
I2IEAILiiTY said:
Warranty exchange doesn't count as an upgrade right?
Someone on I know has verizon and their phone messed up and they gave them a different phone but it was considered an upgrade.
Click to expand...
Click to collapse
Depends in whether or not they have this phone in stock. Sometimes, if you're lucky enough, you could get an upgrade...
-Team MS
Sent from my HTC Glacier MIUI using xda premium
No it's not an upgrade. When I got the mt4g replacement, it doesn't change anything, it's covered under them. When the guy offered me the sensation, I asked him: is this costing me more $?, does this affect my contract?, does this affect my upgrade date later in the year? Everything was a no. He said it would cost me $5, which it did. That's about it.
the white unicorn.
cbutt said:
No it's not an upgrade. When I got the mt4g replacement, it doesn't change anything, it's covered under them. When the guy offered me the sensation, I asked him: is this costing me more $?, does this affect my contract?, does this affect my upgrade date later in the year? Everything was a no. He said it would cost me $5, which it did. That's about it.
the white unicorn.
Click to expand...
Click to collapse
Well I might flash a stock rom and pretend I have problems with it tomorrow lol
Sent from my HTC Glacier using XDA Premium App
My bf & I are on the same plan, we both had mt4g... I called about mine & I was offered a sensation or another mt4g. I called for him about a week later & tmo was only offering a sidekick or a mt4g. (My bf thinks they only offered the sensation to me bc I'm a girl LOL), but the Rep said it all depends on what they have a lot of stock in.
the white unicorn.
cbutt said:
My bf & I are on the same plan, we both had mt4g... I called about mine & I was offered a sensation or another mt4g. I called for him about a week later & tmo was only offering a sidekick or a mt4g. (My bf thinks they only offered the sensation to me bc I'm a girl LOL), but the Rep said it all depends on what they have a lot of stock in.
the white unicorn.
Click to expand...
Click to collapse
I went about an hour ago and they said I'd have to go through two more replacements (cause I've already been through one) before I can get a "warranty exchange"
But off topic, they just tried to hire me cause I know so much about the phones and stuff and some guy wanted his iphone 4 on t-mobile but they didn't know what to do about it, so i jumped in the conversation and told him exactly what he needed to do.

Anyone want a epic w/o a working screen?

Alright well I had these opening on the side of my epic form dropping it so much and one day I had it in the bathroom while the shower was running and I think the steam killed the screen. it slowly "Faded to black" literally it took like two days lol. It's been two weeks and Im finally calling it quits and getting a new one. Im considering sending it out if anyone wants to play with it, if you fix it I may be able to buy it from you at a reasonable price. But my main question is, does anyone want it?
stop!
Just wannna make sure you know how assurion works:
1. report a phone as broken
-required to send in device
-100 dollar deductible
2. report devices as lost
-phone blacklisted from all further sprint services, bad esn
-100 dollar deductible
3. report device as stolen
-require police report
-100 dollar deductible
-black listed esn.
I have a screen laying around. I'll totally grab it from you and fix it. PM me if your serious buddy.
Sent from my SPH-D700 using XDA
Fire n mage said:
Alright well I had these opening on the side of my epic form dropping it so much and one day I had it in the bathroom while the shower was running and I think the steam killed the screen. it slowly "Faded to black" literally it took like two days lol. It's been two weeks and Im finally calling it quits and getting a new one via asurion. Im considering sending it out if anyone wants to play with it, if you fix it I may be able to buy it from you at a reasonable price. But my main question is, does anyone want it?
Click to expand...
Click to collapse
I have one of these too. But I don't have insurance since the phone isn't worth the deductible. Just bought another. And it was cool watching it fade.
Sent from my SPH-D700 using Tapatalk 2
b16flybye said:
I have a screen laying around. I'll totally grab it from you and fix it. PM me if your serious buddy.
Sent from my SPH-D700 using XDA
Click to expand...
Click to collapse
Eh I think I toasted it now, don't dip your phone in 91% rubbing alcohol? Lol I figured I'd try it since I was getting a new phone anyways. Now theres a blotch of rainbow in the middle lmao. Thanks for the offer though.
I replaced basically my whole phone for 48 bux.
http://www.ebay.com/itm/230779485447
And, new screens can be had for $37.50.
http://www.ebay.com/itm/300695619788
On another note, I would love to take the phone, i'll even pay shipping!
Kitteh298 said:
I replaced basically my whole phone for 48 bux.
http://www.ebay.com/itm/230779485447
And, new screens can be had for $37.50.
http://www.ebay.com/itm/300695619788
On another note, I would love to take the phone, i'll even pay shipping!
Click to expand...
Click to collapse
Nice job hahaha, and thanks for the links, I think ill give it up though, but I do warn you, I think it is toasted. The phone does still power up and I know it functions fully, but the screen is black, and there's a blotch of rainbow now (in the light) from a "alcohol bath"
Sent from my SPH-D700 using xda premium
Fire n mage said:
Nice job hahaha, and thanks for the links, I think ill give it up though, but I do warn you, I think it is toasted. The phone does still power up and I know it functions fully, but the screen is black, and there's a blotch of rainbow now (in the light) from a "alcohol bath"
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Well I could so use it for the glass mines spider webbed and wouldn't mind taking if you want to help a brother out
Sent from my SPH-D700 using Tapatalk 2
rulyskull said:
Well I could so use it for the glass mines spider webbed and wouldn't mind taking if you want to help a brother out
Sent from my SPH-D700 using Tapatalk 2
Click to expand...
Click to collapse
I could do that, there's not any noticable blemishes on it. If you honestly need it I think that takes priority over just having it. No offense Kitteh .
Sent from my SPH-D700 using xda premium
You can't replace just the glass bro... but if you want it, You can has. I have a epic with a shattered screen. I figured the main board out of this one would be good. I would love to have it
Sent from my Samsung Epic using Tapatalk 2
Kitteh298 said:
You can't replace just the glass bro... but if you want it, You can has. I have a epic with a shattered screen. I figured the main board out of this one would be good. I would love to have it
Sent from my Samsung Epic using Tapatalk 2
Click to expand...
Click to collapse
Crap that's right I did remember reading that the touch screen and screen its self is almost impossible to get apart, so if kitteh wants he he can't have it I don't mind
Sent from my SPH-D700 using Tapatalk 2
Well then, how do you want to do this? I could PayPal you some cash to ship.
Hmm, paypal sounds good, I have to setup my own account I've been meaning to lol I'm only 17 so I haven't needed one ill let you know when I got it all setup
Sent from my SPH-D700 using xda premium
Sounds good, I just turned 17, 8 days ago.
Sent from my Samsung Epic using Tapatalk 2
Kitteh298 said:
Sounds good, I just turned 17, 8 days ago.
Sent from my Samsung Epic using Tapatalk 2
Click to expand...
Click to collapse
Its a present then and pft 17 year old I'm turning 16 next week
Sent from my SPH-D700 using Tapatalk 2
Lol thanks. Are you about ready over there?
Sent from my Samsung Epic using Tapatalk 2
Complete Touchscreen and Keyboard Replacements
Alright people, here's the deal. If there's anyone out there with Sprint Samsung Epic 4G/D700s with LCDs which are defective, please PM me as I have the means as well as tools to replace them so you don't have to fork out $100 over to Asurion only to receive a reconditioned device back.
wireless.praying.mantis said:
Alright people, here's the deal. If there's anyone out there with Sprint Samsung Epic 4G/D700s with LCDs which are defective, please PM me as I have the means as well as tools to replace them so you don't have to fork out $100 over to Asurion only to receive a reconditioned device back.
Click to expand...
Click to collapse
A little late now XD but ill be sure to remember you in the future sir haha,
Alright Kitteh, I got my paypal set up, now I just gotta get the package ready n she how much shipping is, so just pm me your address and info when you're ready I suppose
Sent from my SPH-D700 using xda premium
I sent you a pm :3
Sweet, I can't send till Tuesday but ill make sure I have it ready haha
Sent from my SPH-D700 using xda premium

I'm screwed if I break my Epic!!!!!!

best buy has none any more, here in Va Beach, I JUST found that out when my wife got home from taking my oldest to Best buy with his broken Epic, the forced an upgrade on him so now my wife has a Iphone ( ewwww) and my oldest son has her old HTC evo 3D, but the store manager said they told my wife that the Epic is no longer made and if I break mine I get a free upgrade, only problem in the only Samsung is the SII, other than that its a keyocreia, or a LG optimus, and another phone that I have never heard of So I guess when I do finally decide to upgrade I will have to leave the Epic for dead
Orrrrrrr...be careful and take care of it. I have my original still gotten 2 weeks after release.
Sent from my PantechP4100 using xda premium
6 words:
Otterbox Commuter Case
Zagg Invisible Shield
Sent from my SPH-D700 using xda premium
amateurhack said:
6 words:
Otterbox Commuter Case
Zagg Invisible Shield
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
+1
Not quite my old yellow Nextel i580, but not too shabby.
Sent from my SPH-D700 using Tapatalk 2
Best buy also offers you the full retail value towards the purchase of another phone. So whatever it was at the time of purchase for you it may be $500 towards a new phone off contract.
Even without a case, it's still somewhat of a tank. I dropped mine at least 5 times and it's fine. And before me my dad had it while putting up billboards.
Sent from my SPH-D700 using Tapatalk 2
jeffreyjicha said:
Even without a case, it's still somewhat of a tank. I dropped mine at least 5 times and it's fine. And before me my dad had it while putting up billboards.
Sent from my SPH-D700 using Tapatalk 2
Click to expand...
Click to collapse
+1! I've dropped mine numerous times, once even into the snow (screwed up the charging port for a couple of days) and this phone just keeps going.
Kinda disappointed, I'd love to have a free upgrade... oh well.
Mine hit Walmart's hard floor 3 times in 2 years. Battery one way, cover another...and hardly a scuff on it.
Sent from my PantechP4100 using xda premium
kennyglass123 said:
Mine hit Walmart's hard floor 3 times in 2 years. Battery one way, cover another...and hardly a scuff on it.
Sent from my PantechP4100 using xda premium
Click to expand...
Click to collapse
I've estimated I've dropped my phone on hard floor/concrete about 25 times, no joke, had some clumsy moments, but my baby is still going.
Sent from my SPH-D700 using Tapatalk 2
I got my Zagg invisible shield professionally installed right after I got my epic, and put it in the commuter case right after. A couple weeks ago, I had the invisible shield replaced under the lifetime warranty after a knife in my pocket had gouged it. When I took the case and screen protector off, my epic looked brand new. The only part that is worn at all is the keyboard, and it is _very_ worn. =)
Sent from my SPH-D700 using xda premium
Lol upgrade to a photon q.
Sent from my SPH-D700 using xda app-developers app
InfDaMarvel said:
Lol upgrade to a photon q.
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
I thought that was technically a downgrade in some aspects, lol
Sent from my SPH-D700 using xda app-developers app
Best KB phone out and on Sprint. Its just not the best phone. But in reality it'll perform great.
Sent from my Galaxy Nexus using xda app-developers app
InfDaMarvel said:
Lol upgrade to a photon q.
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
It may have its shortcomings and limitations compared to other phones currently available, but the photon q runs circles around the Epic.
I love my epic, and I love cm9, and I'm not jumping ship yet, but come on.
Sorry, it's just the facts of the matter. Newer faster technology, better screen, and I really prefer the photon q's keyboard. 'Nuff said.
Sent from my SPH-D700 using xda premium
I drop my phone everyday...hell yesterday I was pissed cuz my phone fell into the train tracks and it was still playing the episode I was watching lol....I concede to samsungs build quality..my iPod shattered from one 4 foot drop.
I've had my phone since October of 2010 BTW...never put a case on it or screen protector.
Sent from my SPH-D700 using xda app-developers app
oddly i just dropped my phone from a height of about 6 inches. now its like a ferrari running on one cylinder. ive dropped the damn thing all the time and it decides its had enough i guess. ive been waiting on boot animation for over fifteen minutes after odin. its chugging along at about 2 fps.
---------- Post added at 05:03 PM ---------- Previous post was at 04:50 PM ----------
eh. I was wrong. i rebooted and its fine again... ive only been able to kill the epic twice. once from mass amounts of vomit. once from the drunk girl.
I wish every time my car acted up I could just shut it off and restart it to make it work right.
kennyglass123 said:
Best buy also offers you the full retail value towards the purchase of another phone. So whatever it was at the time of purchase for you it may be $500 towards a new phone off contract.
Click to expand...
Click to collapse
Wait wut please clarify...I upgraded from my Hero on october 6 of 2010 at bestbuy, but I signed a 2 year contract (I believe it was $250 at the time lol) so if I were to stick with best buy and upgrade again, they will deduct the epics full retail value from back when I got it from an unlocked phone? I still hve the original receipt and upgrade papers/contract..
Sent from my SPH-D700 using xda app-developers app
A_Flying_Fox said:
Wait wut please clarify...I upgraded from my Hero on october 6 of 2010 at bestbuy, but I signed a 2 year contract (I believe it was $250 at the time lol) so if I were to stick with best buy and upgrade again, they will deduct the epics full retail value from back when I got it from an unlocked phone? I still hve the original receipt and upgrade papers/contract..
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
I am talking about Black Tie insurance. If you have it and your phone breaks and is no longer available, then they give you the retail credit towards a new phonesnfull retail value.
Sent from my PantechP4100 using xda premium
You can occasionally find good phones on cowboom.com. I got into the Samsung Epic because I found it on CraigsList and the ESN wasn't bad -- but it was locked to someone else's account (gr!). Had to port it to cricket, since it was basically stolen.
Talked to a few of the cricket flasher people -- and they said you can find GOOD phones on cowboom. So, I searched Cowboom and got another Epic. The trick to getting a good one (mine said it was covered in scratches -- it was pretty much brand new) is to look for one that has nearly everything included with it as far as accessories. Mine showed as a poor quality, but it was flawless.
Search fairly often and you should be able to find one. Like the others said, get a case and a screen protector. I use a Seidio Active and love it.

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