Hey guys, long time lurker, first time poster here...
Two days ago, the touch screen and home row buttons intermittently stopped working. I am not sure what triggers it, but the frequency has increased to where the phone is no longer usable from a practical standpoint . Usually turning off the screen and unlocking the phone remedies the problems for a few minutes.
I saw several posts that this may be related to rooting and dropping the phone. I am running stock ROM (never rooted), and I haven't dropped my phone in over a month. I was wondering if anybody has found a fix for this yet other than buying a new phone. I bought my phone used off of eBay over a year ago, so I do not think that it is under warranty.
I should also mention that I did a factory reset which has not helped.
It probably has ssomething to do with the screen getting grounded or not grounded. Like a loose connection or a short circuit. For a while I was having similar problem and found that messing with the little copper connectors on the back of the top half that are exposed when the keyboard is out fixed it. Unfortunatly it was short lived, one day my touchscreen went out completly and I had to take it to Sprint who replaced the whole top half of the Shift. Of course, I had TEP so it was no charge.
Hmm, assumming its just a error with calibration, in mikshifted-G and SS, there is a option to calibrate your screen, this may fix it. You'll need to be rooted for this though.
If its a hardware issue, then, your pretty screwed without a warrenty.
Sent from my Tapatalk Premium app I got for free thanks to getjar!!!
If you have TEP, it doesn't matter how long ago you bought it. Just take it in, they'll repair it no charge.
Thanks
Thanks for the ideas, but unfortunately tinkering with the copper and screen calibration did not help. I think I am just SOL.
Update: Sprint replaced the phone for $35
So I took the phone to Sprint to see what they could do. They opened the phone and tinkered around with something inside (which actually fixed the touchscreen problem but left the casing jacked up). When I asked what was actually wrong with the phone, they said that they did not know. However, they said that they needed to order a part for $35 to fix the screen. When I came back a couple days later, instead of installing a new part, they gave me a refurbished phone with a 30 day warranty.
Although it only carries a 30 day warranty, a refurbished replacement phone for $35 is a pretty solid deal (especially since I'm on contract without insurance or warranty). I hope this helps anyone with similar screen problems.
Glad to hear you got it sorted out. Especially for so cheap without Insurance. Nice
Related
Yesterday, I impulsively rooted my phone (my first time), successfully did it after several tries and installed jf 1.5. When everything was done and fully functional, I noticed some resistance when closing the keyboard. I tried closing it several times trying to investigate the cause.. until my screen just went black suddenly, w/ the resistance in closing it getting stronger! What I discovered was that the brown tape inside the screen, bottom part, ( the one you can only see w/ keyboard open) was caught in the hinge ripping it partially out of place. I dont have any idea what is the main finction of that tape/ ribbon but I believe it has something to do w/ the lcd. I ended up w/ a dead phone, won't power up anymore. i called the customer service but they don't have any idea what i'm talking about and suggested me to go to the nearest Tmobile store. I did and to my disappointment, nobody in the store also knows anything about G1, even though I'm pointing out to them the tape that was caught by the hinge! I called customer service and they seem not to understand about that hinge part of G1. Anyway, they will send a replacement in 3 days and I hope they wont discover that I rooted the phone. Well, it won't power up anymore and besides the problem is on the hardware and not on the software I installed.
I came across the same problem posted in one of the forums,a long time ago, coupled w/ some pictures I tried searching it again to no avail.
Anybody here have the same problem w/ G1? I do believe that HTC and Tmobile should be aware of this hardware flaw and do something about it. I love my G1, w/ its physical keyboard. But if all my G1 will end up this way, I may have to find a better phone.
Yep... had the same thing happen to me. Brought it into the store (30 days or less) and got a new one. If your's is older, it should still be under warranty. Contact T-Mobile and they should send you out a new phone.
That ribbon has several conductive traces in it. Basically, its a bunch of wires, and you moosed it out. I would say that it was your fault for forcing it when you should have investigated the problem BEFORE ripping it out.
Sounds like your screen just doesnt turn on, not that its bricked.
Thats the ribbon that connects the lcd and backlight to the ui module. It can be fixed most likely if you're not afraid to take it apart. What prob happened is the ribbon got bent up a bit, and one of the 2 connections for it got pulled out.
I disassembled one of my G1's completely, and there is a very specific way that ribbon has to fit into the hinge. Its not all that difficult, but you have to be very gentle and patient to get it back to where it needs to be.
You should go to the Dev forum, and do a search for G1 repair manual. You'll see what i mean. Feel free to PM me if you have any questions about it, although Im not an expert, just a tinkerer.
@lbcoder: you dont have to "investigate" anything, its made the way it should work, all he did is open and close screen, thats called a manufacturer defect, and falls under warranty.
@tr.slate: you are right, however that's exactly what OP put in his post. Nothing bout phone being bricked, but hardware flaw.
@jdc2006: yes, G1`s construction is not the most durable, as we can read around this forum, even i had squeking (or however oyu spell that word) but im guessing that it`s the price we pay for something new as this (though i would expect a bit more from HTC) but i dont think that all will have that problem. though Im on my second G1, first one got nasty case of stuck pixelitis.
now excuse me, i have to dispose a body from the trap.
G`nite.
This is going to be my 4th G1 and I hope the last..
The 1st one- brand new; has dead pixels- returned/replaced
The 2nd one, obviously a refurbished item, keyboard imperfectly fitted; home/call buttons replaced w/ cheap looking plastic, not the marble-like.
This 3rd one- almost perfect but ribbon/hinge flaw.
Good thing is I still have my old HTC Touch
tr.slate.. tnx, I like to tinker too but this beyond my capabilities.
I never had any problems with Tmobile fixing mine...When I first got mine in February 09 the ribbon stuck out a bit....they told me come back in 2 hours, i came back and they had it fixed, as others have said, it really needs to be in the right spot or something bad could happen to it...Its a cell phone, not much space to use.
So about a week ago, my touch screen became unresponsive out of nowhere. It was literally working one minute and the next it wasn't. In that week I've seemed to isolate what the problem is. Whenever i use the bottom 4 buttons (Home, Back, etc..) the rest of the touch screen goes haywire. Sometimes it works but seems to have a mind of its own, sometimes it doesn't work at all. Needless to say this is extremely annoying, as I love this phone. I have not rooted at all, everything is stock. Today I rebooted the phone in a last ditch effort to maybe fix it, but to no avail. I guess my question is, what do I do now. The only thing i can think of is that there is the tiniest of scratches/dent in the screen in the corner of the phone, below the menu capacitive. However the phone had this scratch probably a month before this started happening. And no I do not have sprint's insurance plan.
Bring it to a sprint store you are still under manufacturer warranty.
Sent from my Emotionless Beast Epic 4G via Tapatalk Pro
Warranty doesn't matter anymore, hasn't since 10/23. You'll have to pay $35 and they'll fix or replace your phone. if you want to use the warranty, you send it in to Samsung and wait the 2 weeks for your phone to come back.
Like the title says... woke up to the HTC boot screen and it wont boot past it. I bought it on Nov. 18th so it has been 34 days and ATT will not replace it in store because it is 4 days past the return date. Warranty will cover it, but this is frustrating right before the holidays. BAck to the old Tilt2 I guess.
Watch out and always sync your pics and such to your zune software!
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
kdj67f said:
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
Click to expand...
Click to collapse
in texas theres a lemon law but i dont know if you have one
The rep on the warranty line said after 2 or more FRU's they will negotiate a replacement device. Which is fine, as I may be negotiating for a different phone if this one dies.
Was it plugged in when it died?
Sent from my Desire HD using XDA App
The first one died unplugged, moments after I woke up and shut my alarm off and unplugged it. The second one was plugged in and the bright white screen woke me up in the middle of the night. Both of them acted funny before they self-bricked, like forgetting my IE favorites and deleting some apps randomly.
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
vel0city1 said:
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
Click to expand...
Click to collapse
They do in fact have a policy for device replacement for multiple FRU's. Meaning, if you are like me, and have already replaced two under warranty (meaning you are using your third device) if you have problems with the third they can negotiate an alternative device if it is still under warranty. Call the warranty exchange number over and over until you get someone who is knowledgeable and is willing to work with you. And keep calling with every complaint so they have it on file!
Good to know. I guess I'll just go and exchange it now and hope the next one either lasts forever or calls it quits ASAP. Warranty is running short these days :\
The warranty is one year from original purchase date or 90 days from activating the replacement device, whichever is longer.
My Surround also wouldnt boot up. happened last week. It was on my desk and not in use. I watched as it said goodbye and shut off. Battery drained and turned off, no big deal as I tend to let that happen before plugging it in for the night.. Only this time it wouldnt get past the white HTC screen. I did the whole volume button reset thing and still nothing. Ended up talking with HTC and getting it shipped to Texas to get it looked at. next day it was in the mail back home. Should be here in the next day or so.
Im curious to see if the paperwork will let me in on what happened. Although I sort of doubt it.
Awesome! I was under the impression it was just 90 days.
Talking about HTC Surround acting funny?
Well, mine likes too.
1. I used my phone as a alarm clock. Every night I connect it to the wall charger and leave it turned on resting on the night table. The next day guess what, I woke up late. The phone never sounded the alarm, in fact it won't make any sound at all. Have to reset it to return it to normal.
2. There have been a couple of times where I have not received calls in hours. When I press the power button to check the status, the phones goes throughout the complete power up sequence. But the phone was already powered on the last time I checked a couple hours ago and the battery is full. Its like it powered off by itself at anytime without warning!
3. Try to use the phone while charging and you'll notice touch screen response gets a a little jittery. But I found a "cure" for that. Hold your phone in away that your fingers make physical contact with the metal frame around the display. This will minimize the jittering effect on the touch screen.
4. Camera autofocus needs prescription lens. My HTC Surround digital camera have a hard time trying to focus on objects more than 15 feet away. It gives focus confirmation but the pictures always look blurry.
Those are some of the bugs I found in my HTC Surround purchased from AT&T last November. I'm sure they are not the only ones!
Those are known bugs, but seemingly have no correlation between devices randomly dying or not. My first surround had all those bugs and died, my second one showed little signs of any of those bugs and died anyways. Hoping my third one dies within warranty so I can get a new phone :/
soooo my touch screen went out about two days ago. not all the way out, just stop recognizing some touches. heavily dependent on which button i used to wake the device. (running MIUI android)
this will be my fourth tmous hd2.. if i want to pay the $130 for a replacement one because my warranty won't cover it because the water damage sticker is pink. even though the phone has never even seen water.
The first hd2 i had, digitizer went out, the replacement wouldn't even get passed the stick together screen on first startup. so i had to send that back and get a new one. I'm not too sure how badly i want to pay the 130 because it's a known problem on the HD2s and the sticker could have turned from someone breathing on it heavily.
I'm thinkin of maaaaybee getting the sensation in a month or so. but since i'm using a sidekick until then, i'm not sure if i can do it lol. it has an astounding battery life of just over an hour.
anyways, that was my rant about HD2s and stupid warranty/insurance stuff.
i am not sure if it's the usage that people give to MO phones, or if it's just bad luck. I've bought mine used, 6months old "as new", and it runs in perfect order, with no problems at all. (lucky i guess)
well the first one i had for i'd say 8 months.
and then this one for about seven.
but i remember reading a thread a while back about cleaning the connection from behind the end button and it helped the problem but i can't find the thread now.
About 4 months ago I was drunk and did something to my phone. A dint indicates I dropped it and it was raining heavily the night it happened. I can't remember what I did, but the result was a screen with a loss of contrast and horizontal lines and a broken touch screen. It also refused to charge.
After a few hours, the touch screen started working again and aside from the dodgy screen it worked perfectly, so I just put up with it until last week when I dropped it again (I know, I'm incredibly clumsy. I was sober this time though ). The touch screen once again stopped working, and this time it didn't fix itself.
I sent to phone off to Samsung but they sent it back stating they won't fix it due to water damage. Perhaps it did get wet that night, but it has been working for 4 months. Surely something can be done with the screen, and could water even cause this?
Basically, what are my options now? Does this sound like something that might be simple to fix myself or should I get an quote from a third party repair shop? If so, how much am I looking at for a repair? The contract ends in 4 months, so I'd prefer to not pay a great deal.
Thanks for the help!