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Yesterday, I impulsively rooted my phone (my first time), successfully did it after several tries and installed jf 1.5. When everything was done and fully functional, I noticed some resistance when closing the keyboard. I tried closing it several times trying to investigate the cause.. until my screen just went black suddenly, w/ the resistance in closing it getting stronger! What I discovered was that the brown tape inside the screen, bottom part, ( the one you can only see w/ keyboard open) was caught in the hinge ripping it partially out of place. I dont have any idea what is the main finction of that tape/ ribbon but I believe it has something to do w/ the lcd. I ended up w/ a dead phone, won't power up anymore. i called the customer service but they don't have any idea what i'm talking about and suggested me to go to the nearest Tmobile store. I did and to my disappointment, nobody in the store also knows anything about G1, even though I'm pointing out to them the tape that was caught by the hinge! I called customer service and they seem not to understand about that hinge part of G1. Anyway, they will send a replacement in 3 days and I hope they wont discover that I rooted the phone. Well, it won't power up anymore and besides the problem is on the hardware and not on the software I installed.
I came across the same problem posted in one of the forums,a long time ago, coupled w/ some pictures I tried searching it again to no avail.
Anybody here have the same problem w/ G1? I do believe that HTC and Tmobile should be aware of this hardware flaw and do something about it. I love my G1, w/ its physical keyboard. But if all my G1 will end up this way, I may have to find a better phone.
Yep... had the same thing happen to me. Brought it into the store (30 days or less) and got a new one. If your's is older, it should still be under warranty. Contact T-Mobile and they should send you out a new phone.
That ribbon has several conductive traces in it. Basically, its a bunch of wires, and you moosed it out. I would say that it was your fault for forcing it when you should have investigated the problem BEFORE ripping it out.
Sounds like your screen just doesnt turn on, not that its bricked.
Thats the ribbon that connects the lcd and backlight to the ui module. It can be fixed most likely if you're not afraid to take it apart. What prob happened is the ribbon got bent up a bit, and one of the 2 connections for it got pulled out.
I disassembled one of my G1's completely, and there is a very specific way that ribbon has to fit into the hinge. Its not all that difficult, but you have to be very gentle and patient to get it back to where it needs to be.
You should go to the Dev forum, and do a search for G1 repair manual. You'll see what i mean. Feel free to PM me if you have any questions about it, although Im not an expert, just a tinkerer.
@lbcoder: you dont have to "investigate" anything, its made the way it should work, all he did is open and close screen, thats called a manufacturer defect, and falls under warranty.
@tr.slate: you are right, however that's exactly what OP put in his post. Nothing bout phone being bricked, but hardware flaw.
@jdc2006: yes, G1`s construction is not the most durable, as we can read around this forum, even i had squeking (or however oyu spell that word) but im guessing that it`s the price we pay for something new as this (though i would expect a bit more from HTC) but i dont think that all will have that problem. though Im on my second G1, first one got nasty case of stuck pixelitis.
now excuse me, i have to dispose a body from the trap.
G`nite.
This is going to be my 4th G1 and I hope the last..
The 1st one- brand new; has dead pixels- returned/replaced
The 2nd one, obviously a refurbished item, keyboard imperfectly fitted; home/call buttons replaced w/ cheap looking plastic, not the marble-like.
This 3rd one- almost perfect but ribbon/hinge flaw.
Good thing is I still have my old HTC Touch
tr.slate.. tnx, I like to tinker too but this beyond my capabilities.
I never had any problems with Tmobile fixing mine...When I first got mine in February 09 the ribbon stuck out a bit....they told me come back in 2 hours, i came back and they had it fixed, as others have said, it really needs to be in the right spot or something bad could happen to it...Its a cell phone, not much space to use.
Let The Games Begin...
Post And State Your Reason(s) why you exchanged it.
Im on my 3rd, going to the 4th!
Reason(s): Washed Displays, Wifi Busted
I'm on my third MT4G and here's why:
- First one had a loud creaking sound at the bottom, most noticeably when pressing the back button.
- Second one was dropped less than two feet from the ground with the Flex case on it, and the phone's bezel was scratched and misaligned.
5 times
1. change color
2. power button quit working
3. Tried to get a good screen
4. Tried to get a good screen.
5. I got the good screen Happy so far.
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Got mine the day it released and still on the same original one. No creaking, good screen, cameras centered.
Knock on wood...
Exchanged once to get a good screen
2012iawait said:
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Click to expand...
Click to collapse
Just call them up and ask for technical support. Tell them you want to verify the IMEI number is correct in the system so you can get the OTA update. They may not find it in the system but they can manually put it in. I know because I called them 2 days ago and they told me mine was not in the system. She put it in for me manually.
Then you could call them back up and ask them for a replacement as it will be in the system. you don't have to tell them where you bought it.
If you are the very first person to use the phone, warranty will apply to you. If anyone else has used the phone, your screwed because the warranty only applies to them. I'm still in my original one, I see no reason to exchange it, I swear some people just abuse the system. Eventually it'll end up ruining it for the rest of us.
Sent from my HTC Glacier using XDA App
Exchanged once because the phone earpiece made a buzzing noise.
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
First one exchanged because of creaking buttons.
Second one exchanged because of light leak from bottom edge of screen and a gap between the bezel and the body.
I'm on my third one. Build is fine. Battery life is questionable but tolerable. Screen quality is fine for me but pales in comparison to samoled. I'm keeping this one until the next best thing comes around.
Swyped on my rooted MyTouch4G
raeef said:
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
Click to expand...
Click to collapse
if you want quality control Samsung is not the company to go to I had my Vibrant replaced 4 times all had problems right out the box.
first phone GPS all have this problem plus the phone would freeze where I had to take out battery.
second phone a visible line down the screen.
third phone. turned it on and it just started opening apps and settings randomly.
fourth phone no bugs yet but it is rooted with custom rom on it now and my wife uses it I just got the mytouch 4g sick of samsung.
I bought 2 myTouch 4G and exchanged both of them 1 time. One for a bad screen (see this) and the other one for bad color screen.
After reading this thread. I regret selling my Blackberry 9700. That, and the battery life still sucks. Eff you HTC. Make better quality equipment.
Hoping nothing eff's up on my phone. I use it for work, I'm almost regretting paying in full for it as I need a phone that lasts ALL day under email and internet use. IE. 9am-2am.
I'm hoping third time's the charm....
1st: Creaky back button, sucky HSPA+ speeds
2nd: leaking battery acid from battery!
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
1. Phone app kept fcing and acore fcing.
2. Wanting a better screen and where the bottom on the screen meets the buttons. The light was showing theough the seam.
3. Got a chinese phone. All issues resloved. Very happy now.
Sent from my HTC Glacier using XDA App
Sl3PR said:
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
Click to expand...
Click to collapse
Well i was 5 days over my 14 day remorse period. just went in and told then i would like an exchange. So if i were u just give it a shot. I got lucky and got a China made MT4G with a superior screen! Dead Centered FFC. All i did is just ask.
My phone: Original. FFC is slightly off, there is a small cosmetic defect around the BFC bezel, and a -very- small chip in the front chrome near the FFC. Annoyed about it, but not enough to swap for a refurb when everything works -great- (S-OFF, rooted no problems, good screen, etc).
Wife's phone: 1st swap. Original one would -not- take S-OFF or root at ALL. It would even take the ENG HBOOT, but still be S-ON! Replacement has been great and went S-OFF easily like mine
We actually swapped my wife's via 611 even though we bought both phones in store. The store was completely useless in help with anything and will never receive my business again! Called 611, 'cancel' at autoprompt to get a retentions person. They suggested the store, we explained what horrible service we've had since they sold us the phones, he chuckled and said ok no problem new phone on the way.
I swapped out my original MT4G with a washed-out display for a replacement unit with a good display.
Like the title says... woke up to the HTC boot screen and it wont boot past it. I bought it on Nov. 18th so it has been 34 days and ATT will not replace it in store because it is 4 days past the return date. Warranty will cover it, but this is frustrating right before the holidays. BAck to the old Tilt2 I guess.
Watch out and always sync your pics and such to your zune software!
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
kdj67f said:
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
Click to expand...
Click to collapse
in texas theres a lemon law but i dont know if you have one
The rep on the warranty line said after 2 or more FRU's they will negotiate a replacement device. Which is fine, as I may be negotiating for a different phone if this one dies.
Was it plugged in when it died?
Sent from my Desire HD using XDA App
The first one died unplugged, moments after I woke up and shut my alarm off and unplugged it. The second one was plugged in and the bright white screen woke me up in the middle of the night. Both of them acted funny before they self-bricked, like forgetting my IE favorites and deleting some apps randomly.
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
vel0city1 said:
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
Click to expand...
Click to collapse
They do in fact have a policy for device replacement for multiple FRU's. Meaning, if you are like me, and have already replaced two under warranty (meaning you are using your third device) if you have problems with the third they can negotiate an alternative device if it is still under warranty. Call the warranty exchange number over and over until you get someone who is knowledgeable and is willing to work with you. And keep calling with every complaint so they have it on file!
Good to know. I guess I'll just go and exchange it now and hope the next one either lasts forever or calls it quits ASAP. Warranty is running short these days :\
The warranty is one year from original purchase date or 90 days from activating the replacement device, whichever is longer.
My Surround also wouldnt boot up. happened last week. It was on my desk and not in use. I watched as it said goodbye and shut off. Battery drained and turned off, no big deal as I tend to let that happen before plugging it in for the night.. Only this time it wouldnt get past the white HTC screen. I did the whole volume button reset thing and still nothing. Ended up talking with HTC and getting it shipped to Texas to get it looked at. next day it was in the mail back home. Should be here in the next day or so.
Im curious to see if the paperwork will let me in on what happened. Although I sort of doubt it.
Awesome! I was under the impression it was just 90 days.
Talking about HTC Surround acting funny?
Well, mine likes too.
1. I used my phone as a alarm clock. Every night I connect it to the wall charger and leave it turned on resting on the night table. The next day guess what, I woke up late. The phone never sounded the alarm, in fact it won't make any sound at all. Have to reset it to return it to normal.
2. There have been a couple of times where I have not received calls in hours. When I press the power button to check the status, the phones goes throughout the complete power up sequence. But the phone was already powered on the last time I checked a couple hours ago and the battery is full. Its like it powered off by itself at anytime without warning!
3. Try to use the phone while charging and you'll notice touch screen response gets a a little jittery. But I found a "cure" for that. Hold your phone in away that your fingers make physical contact with the metal frame around the display. This will minimize the jittering effect on the touch screen.
4. Camera autofocus needs prescription lens. My HTC Surround digital camera have a hard time trying to focus on objects more than 15 feet away. It gives focus confirmation but the pictures always look blurry.
Those are some of the bugs I found in my HTC Surround purchased from AT&T last November. I'm sure they are not the only ones!
Those are known bugs, but seemingly have no correlation between devices randomly dying or not. My first surround had all those bugs and died, my second one showed little signs of any of those bugs and died anyways. Hoping my third one dies within warranty so I can get a new phone :/
Hey guys, long time lurker, first time poster here...
Two days ago, the touch screen and home row buttons intermittently stopped working. I am not sure what triggers it, but the frequency has increased to where the phone is no longer usable from a practical standpoint . Usually turning off the screen and unlocking the phone remedies the problems for a few minutes.
I saw several posts that this may be related to rooting and dropping the phone. I am running stock ROM (never rooted), and I haven't dropped my phone in over a month. I was wondering if anybody has found a fix for this yet other than buying a new phone. I bought my phone used off of eBay over a year ago, so I do not think that it is under warranty.
I should also mention that I did a factory reset which has not helped.
It probably has ssomething to do with the screen getting grounded or not grounded. Like a loose connection or a short circuit. For a while I was having similar problem and found that messing with the little copper connectors on the back of the top half that are exposed when the keyboard is out fixed it. Unfortunatly it was short lived, one day my touchscreen went out completly and I had to take it to Sprint who replaced the whole top half of the Shift. Of course, I had TEP so it was no charge.
Hmm, assumming its just a error with calibration, in mikshifted-G and SS, there is a option to calibrate your screen, this may fix it. You'll need to be rooted for this though.
If its a hardware issue, then, your pretty screwed without a warrenty.
Sent from my Tapatalk Premium app I got for free thanks to getjar!!!
If you have TEP, it doesn't matter how long ago you bought it. Just take it in, they'll repair it no charge.
Thanks
Thanks for the ideas, but unfortunately tinkering with the copper and screen calibration did not help. I think I am just SOL.
Update: Sprint replaced the phone for $35
So I took the phone to Sprint to see what they could do. They opened the phone and tinkered around with something inside (which actually fixed the touchscreen problem but left the casing jacked up). When I asked what was actually wrong with the phone, they said that they did not know. However, they said that they needed to order a part for $35 to fix the screen. When I came back a couple days later, instead of installing a new part, they gave me a refurbished phone with a 30 day warranty.
Although it only carries a 30 day warranty, a refurbished replacement phone for $35 is a pretty solid deal (especially since I'm on contract without insurance or warranty). I hope this helps anyone with similar screen problems.
Glad to hear you got it sorted out. Especially for so cheap without Insurance. Nice
Hi,
So I bought my second HD2 in 2 months on ebay because I wanted a phone that you I can "do stuff" with.
The first one was a piece of **** that only turned on when I put it in the freezer and the flash memory was damaged I guess. Alright, my bad, the seller said that it was broken but only the software...
I got another one that was sold as in perfekt condition for christmas and after 1 day of playing and flashing around the volume down button went berserk. Now it is turned on constantly which means I get into the bootloader all the time and even if I manage to boot WP, I get the volume screen at 99% of the time.
Am I unlucky or is the HTC HD2 simply a crappy phone that likes to brake down?
Can you guys help me with the volume down thing? I bet it is hardware related but I like the way the phone looks and feels a lot
LOL @ "The first one was a piece of **** that only turned on" way to funny.
Now 433Mhz the HD2 (taking US-HD2 aka Leo1024) is NOT a POS phone even now. Taking it that it was the most powerful phone in market when it came out. You have to understand HD2-EU been out since 2009Q3 and HD2-US been out since 2010Q1. Taking it as its almost 2012 where lifespan of a phone is close 9-12months. I am sure the POS you bought was faulty thats why the Seller sold it. If I still had my HD2 I would still keep it now until Edge or now upgrade it to Amaze.
I'm not sayin that the phone hardware is crap, but it seems to be very fragile. I never had issues with cell phones are smartphones before. Had a Touch Diamond for 2 years, a Nokia 5800 and a Samsung S8500 before.
Maybe my cleaning efforts have damaged the volume button. That thing smelled like a billion cigarettes and I put on a little too much cleaning vinegar.
I guess, I'll open both phones tomorrow. I am pretty sure the vol down is just wet or dirty and the motherboard of the first HD2 will get the hot air treatment:
http://forum.xda-developers.com/showthread.php?t=982454
Pretty sure, the mainboard won't survive but at least I can replace the flex board which contains the volume "buttons" on the second phone.
My HD2 works just perfect. After WinMo 6.5 and Android I'm now running it using WP7.5. Hardware is doing quite well and it's not fragile at all. I droped it several times (by accident of course) - I think 6 or 7 times in two years - and nothing happend.
Well mabe your cleaning was really a little bit to intense... so... never clean a running system ;-)
If you buy cheap phone on ebay that's what u get and u should pay attention very well to the listing details before u buy and ask the seller. But htc hd 2 is very powerful phone and I dropped mine and still working prefect also some times the roms doesn't work well with some phones for other reasons I still don't know.try as much roms as u can till u get the right one to it
Sent from my Nexus One using XDA Premium App
NOPE... just bad luck
It's not a crappy phone, you're just unlucky i think. I've had mine for almost 2 years and it still works perfectly fine. But i sometimes wish i had the t-mobile one. EU doesnt have enough space for sense roms.
Horrible phone! Constantly freezes when receiving text messages, freezes at random times. Makes random calls. Constantly losing 3G. Freezes when I try to unlock the screen.I have had to remove the battery maybe 100 times in the past month.At multiple times it has completely shut down and wouldnt come back on when fully charged.
actually my brother has this phone....but i used it for a month.And my experience was terrible with this phone.Never recommend to anyone!
MichaelAmrs said:
Horrible phone! Constantly freezes when receiving text messages, freezes at random times. Makes random calls. Constantly losing 3G. Freezes when I try to unlock the screen.I have had to remove the battery maybe 100 times in the past month.At multiple times it has completely shut down and wouldnt come back on when fully charged.
actually my brother has this phone....but i used it for a month.And my experience was terrible with this phone.Never recommend to anyone!
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Click to collapse
sounds like ur gettin the old winmo bugs...
try flashing android nand on it... android and hd2 work so well together... i rarely have problems... if ur not after a switch to android id suggest a custom winmo rom... energyrom was my rom of choice...
have mine for over two years now, dropped few times, using original latest eu rom, perfect phone. I love it so much "reason is to do stuff... ), so not switching to newer models with wp7. But today few nokia WP7 phones are comming to my company, so I may switch if these are cool
I have had my HD2 since it was out (2009) and till now... its working perfectly no problems at all =)
Using it over a year, start from wm6.5 then sd android, wp7 and now stick arround with nandroid. This multiOS kind device that makes me last long play with it, i eager to upgrade to latest new phone, but i'll miss a lot of interest and challenging thing then. I only had several awful color stripped on screen, restart phone will cure it and recently i lost sounds, maybe it caused while i drown in the river with my bike while HD2 was on my pocket. I disasemble and clean speaker contact and now my HD2 was rocks just like it does a year ago..
Sent from my HD2 using xda premium
I use my HD2 nearly two years without hardware problems. I dropped it more than once and no damage. Each key still works.
How good it is depends on the ROM you use.
My hd2 went broke after 10 months first the micro USB didn't worked anymore and few days later the back and the answer phone button failed.
Sent from my GT-N7000 using xda premium
The HTC HD2 isn't crap, the amount of "things" you can do on it is just endless, how many phones do you know that has lived for 2/3 or more years is being developed endlessly......