Moto drops the ball again!!! - Xoom General

Have anyone other than me receive notification that their Xoom shipped yesterday Oct 6 to be delivered today Oct 7 before 10:30 and nothing arrived?
I called Fedex and they say the box never shipped. I called Moto and they say there is a delay but they don't know if it shipped or not but if it ships today I'll get it Monday. Friggin Monday?
So looks like anyone whose Xoom was supposed to ship out yesterday might be waiting by the door for a Fedex delivery that will not come. Needless to say I'm pissed. Why send notification of a shipment if it doesn't go out.
These people need to get their act together. Not only do we get half arsed fixes for the SD write problem but the way too long wait for the LTE upgrade gets fracked up as well. Never thought I'd have to go two weekends without my Xoom when I sent it in.

I had the same problem with the Xoom Box they sent me. They said it would ship thursday and arrive friday but it didn't come until monday. I think their Fedex pickup isn't bringing enough trucks to handle all of the Xooms.

It is just typical in a long line of incompetence from them with the LTE upgrade. Every step of the way, they managed to mess it up, so I guess we should have expected this part to be a mess as well. I'm traveling all next week, and now I guess I need to prepare to take a trip without my Xoom

Wow, they must've got overwhelmed. I agree they've dropped the ball repeatedly in the past but this process was so smooth for me.
Sent my Xoom out on Monday, got it back Thursday.
Sucks

#firstworldproblems

Actually you can't blame motor....it's a logistics company doing it.
Sent from my Xoom using xda premium

I understand you are upset. But I could see if it is late by a week or something.
Give them a few days - I dont mean to sound like an ass but realistically things could be much much worse. You could be homeless without a Xoom altogether.

hammer4203 said:
Actually you can't blame motor....it's a logistics company doing it.
Sent from my Xoom using xda premium
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BS. My product is from Motorola, my repair was ordered from a Motorola site for an upgrade promised by Motorola. I don't give a damn who they outsource this to, for all I care, the Queen of England is doing it - Motorola has final responsibility for how this is handled and just like the promise of "LTE in a few weeks" back in February, this too is being botched. People don't only play Angry Birds on these tablets, some of us need them for work.

OK well I shipped mine and my wife's out last Friday. Got them both back Thurs. Was yours sent out Friday? If not then Monday would be in the 6 business day turn around. I use mine for work every day. So maybe fedex didn't pickup like they should have. Is that moto's fault too? Go buy an Ipad if your gonna be like that! That way you can complain about no flash! Just do like my wife did.....look out the window every time a truck passes. Mine said it shipped Monday night. Of course I really didn't think that was true.
Sent from my Xoom using xda premium

Elysian893 said:
#firstworldproblems
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Well having someone like that sit there and belittle my annoyance is more of a first world problem. At least it's slightly less annoying than protesters.
Sent from my DROID2 using xda premium

Mine was sent out Friday as well.

You weren't rooted were you? It could also be they ran out of free docks and held it for that too. I was expecting Monday myself, but then I got the email with no tracking and it showed up Thursday. Still it isn't a motor issue. It's cidt can't handle the amount of work they took on or fedex just didn't pick up. More than likely fedex didn't pick up. They messed up the tracking for the return boxes Friday. At least be thankful fedex runs on holidays like Monday.
Sent from my Xoom using xda premium

Moto not getting 4G started on the Xoom in a timely manor is dropping the ball.
Moto not enabling the SD card support in a timely manor is dropping the ball.
Moto not getting you back your Xoom exactly on time is not "dropping the ball".
Moto may be disappointing a lot of folks for a lot of reasons, but your posts really pin you as the center of the universe. Take a friggin number and get in line like everyone else!

Is waiting one extra day that bad? I mean really in the grand scheme of things, is 1 day going to screw you over? If you are a business owner that relies on the Xoom, I understand. If you have your notes and homework on your xoom, I understand. But if you simply use the thing to play on the interwebs, are you really that pissed?

Hate to say it but the company they have doing this has shipment issues they do a lot more then just your xoom upgrades. A one day delay isnt the end of the world.

Just-in-time said:
Hate to say it but the company they have doing this has shipment issues they do a lot more then just your xoom upgrades. A one day delay isnt the end of the world.
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This isn't about a one day delay - it is that the upgrade was completed on Wednesday and has been stuck on "shipping soon" since then. And if it doesn't ship today, I won't have it till Tuesday at the earliest. When a product is repaired, and it sits doing nothing for three days, it is pretty safe to say that somewhere in the process is a major flaw.

Psychokitty said:
Moto not getting 4G started on the Xoom in a timely manor is dropping the ball.
Moto not enabling the SD card support in a timely manor is dropping the ball.
Moto not getting you back your Xoom exactly on time is not "dropping the ball".
Moto may be disappointing a lot of folks for a lot of reasons, but your posts really pin you as the center of the universe. Take a friggin number and get in line like everyone else!
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I agree wholeheartedly...I remember when the world only had pencil and paper for work,etc. Now all the world is filled with entitled grumps who don't get exactly what they want, when they want it...so much instant gratification these days...wah wah wah my xoom spent an extra night away from home to have minor surgery to get on the worlds fastest mobile network...suck it up and stop wasting thread space to post one person's inconvenience...everyone has had a package come late before but we don't all post brand new threads to complain....

rockhumper said:
stop wasting thread space to post one person's inconvenience..
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Mr Pot, please meet Mr. Kettle.

Motorola dropped the ball!!!!
Well I guess I can join the club, my Xoom was shipped on Monday of this week. The upgrade was completed on Wednesday I received an e-mail from Motorola with the tracking number from Federal Express stating that it would be shipped Thursday to arrive by 10:30 AM Friday, today. When it didn't come in I called Motorola who then told me that my tablet was in transit and that I should call Federal Express. According to Federal Express Motorola never shipped the device and that I needed to call Motorola back. So I call Motorola only to have them read the same thing to me over again stating that it was shipped only when I insisted that it had not shipped did they actually open a ticket for me, and right now they're in the process of trying to locate my device. So I am in total agreement MOTOROLA DROPPED THE BALL!!!!

Actually found out fedex stopped shipping in alot of areas yesterday. I went in to ship a package over night today and the lady said it was good I didn't try to ship it yesterday. They had a major outage again.
Sent from my Xoom using xda premium

Related

Verizon sucks (Incredible backordered)

I placed an order for the Incredible last week with Verizon. Expecting to receive it the NEXT day, I waited 2 days, the weekend, and all of Monday for this thing since you have to sign for the package. I finally call Verizon...
"Thank you for calling Verizon wireless, home of the HTC Incredible, how can I help you?"
Come to find out they are all on back order until June. Not once did they communicate this to me and I found it to be quite annoying. How are you going to put up advertisements all over and even answer your phone "home of the Incredible," but not even have the damn phone available?
Sucks to Verizon!
I will wait, but I've been having wet dreams about this phone for days, now I have to wait another 3 weeks!
Again, Sucks to Verizon!
Its not Verizon's fault HTC cant manufacture enough because of the limited about of amoled displays coming from samsung. This phone is sold out everywhere.
I tried Verizon, they were out. I tried online, they were all backordered. I tried Best Buy...found one 35 minutes away that had 4 in stock. I got it through them for $200, same as it would have been through Verizon but the rebate was instant. I am not usually a fan of BB but this time I was happy to purchase from them!
htc_woe_is_me said:
I placed an order for the Incredible last week with Verizon. Expecting to receive it the NEXT day, I waited 2 days, the weekend, and all of Monday for this thing since you have to sign for the package. I finally call Verizon...
"Thank you for calling Verizon wireless, home of the HTC Incredible, how can I help you?"
Come to find out they are all on back order until June. Not once did they communicate this to me and I found it to be quite annoying. How are you going to put up advertisements all over and even answer your phone "home of the Incredible," but not even have the damn phone available?
Sucks to Verizon!
I will wait, but I've been having wet dreams about this phone for days, now I have to wait another 3 weeks!
Again, Sucks to Verizon!
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I find it hard to believe you ordered it last week and never saw/received a warning about being backordered, as it's been on backorder for a while now.
There are component shortages, believe me, Verizon would love to have them in stock because they're making less money with people not wanting to backorder, which increases the chance they'll buy the EVO or wait for iPhone4.
regardless of what you think, the same thing happened to me. i was assured by customer service that the phone was only out of stock in the store. they said they had plenty in the 'warehouse' but it was only when I ordered the phone with overnight shipping that I found out it truly was on backorder when it didn't show up the next day
seanmcd72 said:
I find it hard to believe you ordered it last week and never saw/received a warning about being backordered, as it's been on backorder for a while now.
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Have you tried other retailers? I just friday bought two from best buy.
Sent from my ADR6300 using Tapatalk
cant bc Verizon is doing me a favor by letting me upgrade early. I was havin issues with my tp2
i pre-ordered mine on 4/25, thank god i got it on 29th ^^
I bought mine on May 10th and at the time all of the Verizon Dealers were already sold out, I found three Best Buy in my local area that had at least one. The one I went to had 3 in stock.
I believe they have been on backorder for sometime now. People seem to hear what they wanna hear when purchasing a new toy
Have a friend who bought one at Wal*Mart last night for $149.
I bought mine at bestbuy last night
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Sent via the XDA Tapatalk App
I think his main gripe is getting it from Verizon directly. All I'm simply saying is that phone has said its on back order since a few days after it was released
I got lucky, their website said shipping out 5/29, well.. I have had this phone about a week now.. just be patient and it will come early.
UgXvibe said:
I got lucky, their website said shipping out 5/29, well.. I have had this phone about a week now.. just be patient and it will come early.
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That's what the site said when I ordered mine on the 9th. I hope I get mine before then. They already billed me!
[/jealous]
I ordered mine online on 5/1 wasn't suppose to ship until 5/14, received it 5/5.
anything changing for people with when you're getting your phones? Anyone order thier phone on the 13th and have any specific information? All Verizon's CSR's keep saying is "6/1 blah blah blah"
I ordered mine on the 14th and its supposed to get here around 6/1 to, so i wouldn't expect it any sooner, but be happy if it comes early
I just opened an email that said mine has shipped. When I checked the tracking number on FedEx, I read they sent it Priority Overnight... but it's not expected to be here until Monday.
I hope it somehow shows up tomorrow so I'll have time to play with it before the work week starts. And wouldn't ya know it, I have a staff meeting on Monday and can't be here to sign for it. haha

[Q] Anyone waiting/received their Droid X in August?

Hi guys,
Long time lurker here. I order the DX online on 8/10 and I'm still waiting. The VZW Web says Shipping 8/31, and I noticed someone else ordered theirs on 8/9 and received it this week even though the shipping date was 8/25 then.
I'm just wondering if there is anyone else in the same boat as me or if they were one of the lucky ones to get theirs recently.
TIA
crashDAU
What I was told by the Rep is they get sent out in the order purchased but the backorder date is the latest it should ship out.
Sent from my DROIDX using XDA App
I ordered mine on july 31st and they told me i would have it by the 24th. Much to my suprise it was on my door on the 11th! Hope you have the same luck, you will not be disappointed.
Sent from my DROIDX using XDA App
Still waiting also, mine should be here on the 23rd, but I hoping for tomorrow.
I ordered mine in store on 8/15. Had a shipping notice in my inbox late that night and received 8/17. The salesperson in the store and the website that day put the ship date towards the end of the month. I was plesantly suprised! Hope you get yours soon. I love it! I have been a WinMo user since 2000! and decided to jump ship and loving it.
wylietv said:
I ordered mine in store on 8/15. Had a shipping notice in my inbox late that night and received 8/17. The salesperson in the store and the website that day put the ship date towards the end of the month. I was plesantly suprised! Hope you get yours soon. I love it! I have been a WinMo user since 2000! and decided to jump ship and loving it.
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Im not even gonna tell you how jealous I am. lol I ordered mine on the same as day you, over the phone. The rep told me that phone should be shipped out by the 31st, but I am hoping & praying I will receive it b4 then.
Ordered on the 12th... still unpatiently waiting...
This wait is murdering me. I've already written off my current phone(storm 2). I now treat it like a step child.
Woo-Hoo!!!
Thanks everyone. After placing this post....my new toy showed up!!! =D I am over the top.
For those of you who've ordered after the tenth, it looks like they are going out as KingAroan stated....so it shouldn't be long for you now!
crashdau said:
Thanks everyone. After placing this post....my new toy showed up!!! =D I am over the top.
Click to expand...
Click to collapse
Congrats!! Easily the best phone l i've ever owned
Sent from my DROIDX using XDA App
Coming from the tp2, this phone is the next best thing. Most definitely faster. An it really isn't a difficult learning curve.
Sent from my DROIDX using XDA App
Killing me.
Bought two via local brick and mortar store on the 11th... Nothing yet (no email from FedEx). The date I was given was the 25th. Good to know others are getting theirs, hopefully won't be long!
*Edit: Just to confirm, I was told I'd get tracking info via email from FedEx when it ships out... Did those of you that received yours get emails first? or did it just show up?
I received an email from Verizon with tracking info. I also receive an email when my bill is ready to pay. My wife didnt give VZW an email so she did not get notified.
I ordered mine on 8/13 and no word yet. I have fully resigned myself to wait to the first, but it'd be a very welcomed surprise to get it early.
i ordered mine on 8/16. No love yet- of course. I am keeping my eye out for fed-ex and on this thread to see when you all start getting yours.
Ordered Mine Today - 8/20
Hope you guys get it fast!
I got lucky and snagged one at Walmart :-D
Ordered on the 11th. Picked up by FedEx on the 22nd
Scheduled for overnight delivery by the 24th.
Ordered 8/11 in-store
Received notification 8/22, estimated delivery 8/25
Shipping from Memphis
I ordered mine on a Wednesday after work, and I would have had it the following Wednesday if I had been home to sign for it from Fedex...so the "two week wait period" is a little off, they're probably saying that just in case it takes a little longer than a week.

More Information on your Shipment Date - Read if you are in the 29th Batch

I just got this wonderful email from Notion Ink and now will be contacting my Credit Card company to cancel my order! I am also relatively sure a lot of people got the same email who was in the 29th batch (I was originally suppose to be in the 9th batch then got bumped to the 15-22, then got bumped to the 29th batch).
"Dear XXX
Greetings from Notion Ink!
We understand that you have been eagerly waiting for the arrival of your Adam. However, we regret to inform you that a fraction of our touch-screens got damaged during transportation due to which your shipment has been effected.
The Chinese New Year holidays that are in the first week of February further add to the delay. However, our touchscreen partner, Sintek, have agreed to work through the holidays and deliver the screens as soon as possible. We are afraid that until we receive these touchscreens, your device would not be ready for shipment.
The estimated date of your shipment would be 14th February 2011 (Buffer included).
In case you need any further assistance, please contact the Notion Ink Support Team at [email protected].
We thank you for your continued patience and co-operation in this matter.
Warm Regards
Notion Ink Support Team
__________________________________"
I could of personally possibly believed this but honestly they had to know before the 30th of Jan one day after the units were suppose to ship and I cant but fell were all just being jerked around at this point. Also I find it funny that Rohan posted this on his blog this morning: "[30th Jan: Adam on its way, emails are being sent out]"
Update: Just sent notion ink support an email asking to have my pre-order canceled and my money refunded. I will let anyone know the response as soon as I get it.
Update #2: Canceling my order officially took one day but I have to wait 10-21 days to get my money back (hopefully no delays there)
"We have taken note of your request for cancellation and have processed the same.
We sincerely apologise for the delays caused and have not charged you any cancellation charges. A full refund has been requested for your order.
Please note that it may take anywhere between 10-21 days for your refund to be processed. But we would like to assure you that we have done our part in the refund process and reversed the transaction.
We request you to treat this mail as a confirmation of the cancellation of your order XXXXXXXX.
In case you need any further assistance, please contact us and we would be happy to help.
Warm Regards
Notion Ink Support Team"
Same here, was going to stick with the adam but at this rate the xoom will be here first.
Sent from my SGH-T959 using XDA App
My thoughts exactly.
has this effected the 31st batch as well? Just wondering as I am was in the 29th
Yes this has effected 31st batch also. I am in 31 st batch and now it shows 14 feb 2011.
Atleast you people got emails from customer care. I got nothing..
Also bumped to 14th of Feb. Originally 9th Jan. 3rd delay.
BTW XDA "Notion INk Lpves you" so send them a rocket for the complete farce that this is turning into.
Rohan Shravan "nominee for Adroid person of the year" Sorry but NO NO NO!
He misinforms, delays, sends out smoke screens, let's loyal customers down and does not care about them at all. He is out to make a fast buck it seems and I think it's gonna bite him in the ass and NI will be bankrupt within a few months.
I wish there was some way you could transfer the order over to me.
He posted a few days ago about the broken screens and said there may be a delay. There isn't much NI can do about it. Its a small company, not motorola or htc. They're doing the best they can I'm sure, and they've made a few mistakes along they way.
I would be curious if someone priced these out to determine how much NI if making on them. I bet it isn't much considering how much they've invested. Its going to take them years to turn a profit.
I'm shocked they got the screen supplier to work through the new year.
PM me if you think they will transfer the order
Sent from my EVO using XDA App
Sirchuck,
My main problem is not the delay its the fact they had to know about this at least a week prior to when they wanted to ship them. Because it takes time to build and ship the devices. This shouldn't have been a shock to them they day after they were suppose to ship. And honestly as an upstart company you don't want you companys image to be of delays and a disheartened customer base. I work in IT and was hyping this product uptown my friends and coworks who really wanted to check it out. Now I have to tell them its been delayed again and I am trying to cancel my order. Think they will give this company a shot in the near future??
Sent from my DROIDX using Tapatalk
What do you want them to do?
Use the possibly damaged screens and ship on time? Sell out to Steve Jobs so you can order an Adamapple? Wait till you can buy it at Walmart, and be shipped in their thousands so they are like every other tablet?
Currently you are in the front of the line. Relax and enjoy it. Read. Learn. When it gets here you will be far more knowledgeable than if you had one in your hands right now.
Again, currently you are in the front of the line.
Hey John,
I am pretty relaxed at this point and really not upset the least. I just feel like at this point this is a company I don't personally want to do business with anymore. Assuming they cancel my pre-order, with out tons of aggravation at this point I will harbor them no ill will. And no I will not be going to go by an Ipad! lol's I dont know where you got that from. I will probably get a Xoom depending on how locked down (which most likely will be extremely locked down) it is or just hold off until I can get something from HTC.
And I 100% agree with you, if I were them I wouldn't have used damaged LCD's but they knew they weren't going to use damaged LCDs before today. Being someone who has now had his date pushed back 3 times I just feel that personally I deserved to know this before, not after my tablet was suppose to ship for the 3rd time. In fact if they had just said initially that the devices were going to ship in late February, I would have been ok with it.
And thanks for the advice but I always read an learn
jvward said:
I could of personally possibly believed this but honestly they had to know before the 30th of Jan one day after the units were suppose to ship and I cant but fell were all just being jerked around at this point. Also I find it funny that Rohan posted this on his blog this morning: "[30th Jan: Adam on its way, emails are being sent out]"
Update: Just sent notion ink support an email asking to have my pre-order canceled and my money refunded. I will let anyone know the response as soon as I get it.
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Let us know what happens with your cancellation. I'm curious if they'll try to charge you the cancellation fee -- I'm tempted to cancel mine and pickup the Xoom. I was pretty stoked about the pixelQi, but the reviews so far sound like it's not worth the extra cash. Based on Motorola's history, it's pretty likely that their screen will be good quality.
Never thought for a second you would
get an iPad. I was saying, should they (NI) sell out to Steve for the Adamapple. A crude attempt at humor. I am a 5.31% fractionalist as well and wish I had the little begger right here, but not. I will read and learn until he lands.
The Pixel Qi is only worth the extra cash
if you plan to ever use it outdoors in the sun. I use one daily and it is wonderful. I live in Florida and will never have a portable device with out one. Is Adam the Pixel Qi device to own. Can't say that. Is Adam the only commercial production device right now with one. Can say that.
Updated my original post with some info about my cancellation.
Too bad, they're going for a premium on ebay too. May have been worthwhile to just resell it! But that's a hassle and probably not worth the hundred or two extra they're going for.
Sent from my EVO using XDA App
Sirchuk said:
Too bad, they're going for a premium on ebay too. May have been worthwhile to just resell it! But that's a hassle and probably not worth the hundred or two extra they're going for.
Sent from my EVO using XDA App
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Honestly I thought a lot about doing just that, and the reason I didn't is because I canceled due to my personal doubts on of the companies integrity. If I had sold the device at a premium on e-bay and I had the unfortunate luck of receiving a faulty unit or something else along those lines and then passed that unit onto someone else, I would of been kicking my self in the ass for doing it in the first place. For me I viewed canceling my pre-order as a cutting my losses move. Now all I have to hope for is I get my money back with out any further hassle.

Att stores have no clue

Seems like those fools haven't a clue I'm going to the store 7 * in the past week and they told me it was going to be there by the 21st. Then they told me he was going to be there on the 25th. The 26th. The 27th. The 28th. Customer service so they can overnight me 1. But in order to do so I would have to cancel my account again. Ughhh, help??
Sent from my HTC One X using xda premium
Wait like most everyone else?
Of course they have no clue. AT&T encourages hiring drones who have no interest in phones nor any discernible sales skills, in exchange for working more hours for less pay, in a "union" that does nothing but dock your pay for dues. They're told to toe the company line and have no individual thought, lest they risk termination.
That being said, most employees don't CARE when the phone will be out, or if you're waiting for one. They're trained to sell TODAY, to hype whatever is in stock, so they get paid, and more importantly AT&T gets paid.
Yeah, I got a nice " we have other phones that work" and I said " not really, but honestly I just want to know if u have s3 in the back" they do, just waiting on Samsung to greenlight the launch! Fml right most everyone?
Sent from my HTC One X using xda premium
I got lucky today and walked into my local corporate store and asked if they had any. They said they had one that was a preorder returning I could see it. I asked them if I could buy it and they said no and the manager said to hold on a minute. She went into the back and made a phone call and came out and said if I wanted it I can buy it.
I'm stoked I got so lucky.
Sent from my SAMSUNG-SGH-I747 using xda premium
Just got an in-store update saying the in-store availability is yet to be determined.
Ugh. I can't believe it.
Sent from my HTC One X using Tapatalk 2
my store says tomorrow...but as a back up i still pre ordered thru the store and having it shipped to my work...just did this around 7pm EST and my BB preorder is still nowhere in sight...
send2amrish said:
my store says tomorrow...but as a back up i still pre ordered thru the store and having it shipped to my work...just did this around 7pm EST and my BB preorder is still nowhere in sight...
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Ha. I did the same thing at the same time. I will be following your progress. Hope I get mine first. Lol.
Sent from my HTC One X using Tapatalk 2
If I don't get this phone tomorrow I'll be like Arnold in predator, all shirtless covered in mud with a torch yelling like a mad man. Yeah. It's like that lol
Sent from my HTC One X using xda premium
Im a VZW customer. I ahvent ventured into other carriers threads till I saw this.
I had a similiar experience today. I expected your phones out on the 21 and then maybe 28th. I figured theyd at least have a floor model I could hold in my hands to just play around with.
nothing there. the woman had never even heard of the phone and said i should buy an iphone. I laughed and said nothanks and left.
I didnt realize how bad yall have it. seems this is common from the comments here.
Compared to teh VZW store in teh same mall it was night and day. Im not trolling if it comes off that way. I was so envious of you all.
The T-Mobile store in my local mall had one on display! I was very eager to actually play with the phone and see how it felt and looked. The Pebble blue looks nicer than I thought it would but I will stick to the white one I preordered on Verizon. I never should have gone in there! Now the wait is just that much more annoying.

Why no pre order?

I'm just curious as to why Google is not offering pre orders? Are they planning on pushing the release date back last minute? To me it doesn't make sense. With how many hundreds of thousands of people all trying to purchase one of these at midnight the minute it becomes available, I can for see the Google play store being overloaded and Google not being able to process orders efficiently. A pre order makes sense to me.
Sent from my SGH-I897 using xda app-developers app
I'd like to know about pre-orders also.
bdithug said:
I'm just curious as to why Google is not offering pre orders? Are they planning on pushing the release date back last minute? To me it doesn't make sense. With how many hundreds of thousands of people all trying to purchase one of these at midnight the minute it becomes available, I can for see the Google play store being overloaded and Google not being able to process orders efficiently. A pre order makes sense to me.
Sent from my SGH-I897 using xda app-developers app
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The same thing would happen no matter what date they put on it. If they started accepting preorders tomorrow, there would be the exact same situation then as on the 13th.
I think it'll take a couple of days for them to get the initial orders shipped out.
I'm expecting a logistics fail just like the N7. My guess is they just don't want it to be as bad, so they are pulling pre-order out of the equation.
I'm going to wait till after thanksgiving and save myself the headache of wondering if/when it'll ship and if I'll actually be around or not to sign for it.
One reason..... Nexus Q.
In theory, if needed, Google could push the release another month, and nobody could gripe.
Sent from my HTC Sensation using Tapatalk 2
I kind of hoping they will use the signup for notification as a kind of tool to reduce the rush. Maybe when they contactus that the Nexus 4 is available then they will include some kind of code that will place our order in line with when we showed interest. Any that did not show interest will have to wait until after they fill the interested request. At least I would like something like that.
donec said:
I kind of hoping they will use the signup for notification as a kind of tool to reduce the rush. Maybe when they contactus that the Nexus 4 is available then they will include some kind of code that will place our order in line with when we showed interest. Any that did not show interest will have to wait until after they fill the interested request. At least I would like something like that.
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That would be awesome if that's the case. I was on that list very soon after they put it up
Sent from my SAMSUNG-SGH-I747 using xda premium
intern said:
The same thing would happen no matter what date they put on it. If they started accepting preorders tomorrow, there would be the exact same situation then as on the 13th.
I think it'll take a couple of days for them to get the initial orders shipped out.
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Not quite. If they put pre orders up today, they would have until the 13th to get it all straightened out. So even if the play store crashed right now, they at least have 5 days to process any orders already in there. Waiting until the 13th to accept any payments is a recipe for disaster.
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And really they could have all these orders processed and ready to ship. Software update would be pushed ota as soon as the customer turns on the phone and sets up their Google account.
Not sure why Google wouldn't do the background work ahead of time like taking orders.
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To be honest I am not surprised and am pleased google realized the nexus 7 pre order was a disaster. If they can not handle the volume like apple, stop the pre order so that they can honestly forecast when they will ship. I know many of you will not like my opinion but I was not happy with my nexus 7 pre order process. I will gladly wait until launch date for the nexus 4.
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But what I'm trying to say is if say 300,000 people all place an order as soon as they can which will overload the play store, wouldn't it make more sense to have it overloaded BEFORE launch date? That way they have a few days to get it up and running again? If 300,000 people placing an order at once crashes the play store, why would u want it to happen on launch day? For arguments sake, say it takes 3 days to restore the servers and get up and running again. I would rather those 3 days be Friday Saturday and Sunday, not Tuesday Wednesday and Thursday. To me its a no brainer. Preorders always make sense to me IMO.
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Google play customer support told me the only reason why they would have pre orders is to have an estimate of how many units to manufacture but the nexus 4 is already in mass production and should be ready to meet consumer needs. Only downfall is we'll probably prove them wrong lol
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Wow... people really whine about not being able to order an item before its for sale?
Its like crying for not being able to pay for something earlier with no effect on how quick I'll get it. It wouldn't be faster, there's a reason why they take orders the 13th of November instead of the 11 or 12th. You pre-order wouldn't be "sitting in boxes" waiting for a date to flip for the sake of it.
They start taking orders the 13th. Don't expect to get it the 14th either
Probably 3-5 processing days. And processing isn t just sorting boxes, it can just as much be that they don't get the actual device for a few more days.
Anyways, I really hope that you don't cry at your landlord that you would like to pay for your rent in advance.
MatAuc12 said:
Wow... people really whine about not being able to order an item before its for sale?
Its like crying for not being able to pay for something earlier with no effect on how quick I'll get it. It wouldn't be faster, there's a reason why they take orders the 13th of November instead of the 11 or 12th. You pre-order wouldn't be "sitting in boxes" waiting for a date to flip for the sake of it.
They start taking orders the 13th. Don't expect to get it the 14th either
Probably 3-5 processing days. And processing isn t just sorting boxes, it can just as much be that they don't get the actual device for a few more days.
Anyways, I really hope that you don't cry at your landlord that you would like to pay for your rent in advance.
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I got my nexus one within 3 days, when i ordered it during release week.
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mrbkkt1 said:
I got my nexus one within 3 days, when i ordered it during release week.
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That's the nexus one. I bet you it didn't even sell 100,000 units in the first week. Don't expect the same results as 3 years ago.
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Can I just point out that we don't actually know whether the phone will be sent out starting on the 13th or if the 13th is the beginning of the pre-order process.
MatAuc12 said:
Wow... people really whine about not being able to order an item before its for sale?
Its like crying for not being able to pay for something earlier with no effect on how quick I'll get it. It wouldn't be faster, there's a reason why they take orders the 13th of November instead of the 11 or 12th. You pre-order wouldn't be "sitting in boxes" waiting for a date to flip for the sake of it.
They start taking orders the 13th. Don't expect to get it the 14th either
Probably 3-5 processing days. And processing isn t just sorting boxes, it can just as much be that they don't get the actual device for a few more days.
Anyways, I really hope that you don't cry at your landlord that you would like to pay for your rent in advance.
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I dont think you read my post. A pre order option does absolutely NO HARM. I work in sales and deal with purchase orders on an every day basis. I know for a fact that if I want to ship material out on the 13th, I would like to have the purchase order BEFORE HAND. Its called being prepared. You make sure you have the inventory. You make sure you have the payment. You make sure you have the shipping address. You make sure you have the order correct. Its called the background work. Contract Review. If a customer issued a purchase order to me on the 13th wanting their purchase to ship on the 13th, it is most likely not going to happen. ESPECIALLY when how many hundreds of thousands of people are issuing their purchase orders ALL AT ONCE. If Google wants to say the 13th is the release date for shipping, then having a preorder option is the best solution. If they want to say the 13th is when they start accepting payment, then really that is just a preorder itself. Because I can assure you that everyone who places an order on the 13th will not have their phone shipped that day. Yes I am aware of processing times and everything. What I am trying to say is you have the processing time taking place before the phone is set to ship. You have your orders in place, payment accepted, an understanding of how many devices are going out and to where and when. That kind of stuff can be done before the phone is even ready to ship. Its not rocket science. So take a minute and think logically about what you are saying before you reply.
nschiwy said:
Can I just point out that we don't actually know whether the phone will be sent out starting on the 13th or if the 13th is the beginning of the pre-order process.
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I will be seriously pissed off if that's the case, as will lots of other people who are selling their phones..
It's not impossible that the 13th is only the start of the pre-orders, though that would be really mean of Google. As their site very vaguely states,
Available for purchase on Tuesday, Nov. 13th
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which could mean just paying for the device
bdithug said:
I dont think you read my post. A pre order option does absolutely NO HARM. I work in sales and deal with purchase orders on an every day basis. I know for a fact that if I want to ship material out on the 13th, I would like to have the purchase order BEFORE HAND. Its called being prepared. You make sure you have the inventory. You make sure you have the payment. You make sure you have the shipping address. You make sure you have the order correct. Its called the background work. Contract Review. If a customer issued a purchase order to me on the 13th wanting their purchase to ship on the 13th, it is most likely not going to happen. ESPECIALLY when how many hundreds of thousands of people are issuing their purchase orders ALL AT ONCE. If Google wants to say the 13th is the release date for shipping, then having a preorder option is the best solution. If they want to say the 13th is when they start accepting payment, then really that is just a preorder itself. Because I can assure you that everyone who places an order on the 13th will not have their phone shipped that day. Yes I am aware of processing times and everything. What I am trying to say is you have the processing time taking place before the phone is set to ship. You have your orders in place, payment accepted, an understanding of how many devices are going out and to where and when. That kind of stuff can be done before the phone is even ready to ship. Its not rocket science. So take a minute and think logically about what you are saying before you reply.
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Explain to me exactly what part in there tells you "shipping"?
Available for purchase on Tuesday, Nov. 13th.
My point is... their PLAN is probably not to start SHIPPING the 13th, probably the 14th or 15th. That is the best wording you could use for that purpose.
I doubt it is pre-order starting the 13th though. But no reason to expect getting a device before the 20th or so.

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