Database Users

Brand new SGS2, screen defect

I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.

I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?

Nope, haven't got that circle on mine at all.

Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!

Defo a faulty phone
Sent from my GT-I9100 using XDA App

I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.

I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.

I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.

That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though

This is why I don't import anymore

RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).

RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol

Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.

-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though

Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though

I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App

[Q] So i finally got my Transformer, but somethings not right.

Ok, so i open it up, and whammo. Like a punch in the face:
http://www.youtube.com/watch?v=wlwzcB6_px0
What's wrong with my transformer? Defective? Do i have to return it?
Kind of dissapointed right now

I'd return it right away

catolh said:
Ok, so i open it up, and whammo. Like a punch in the face:
http://www.youtube.com/watch?v=wlwzcB6_px0
What's wrong with my transformer? Defective? Do i have to return it?
Kind of dissapointed right now
Click to expand...
Click to collapse
i've never seen anything like that.
screen defect, i'd say.
RMA (unless somebody else knows better).

I have requested a return from the store, i hope it goes quickly. The lines seem to change after each boot. Sometimes the ones you see on the vid, and sometimes just extreme flickering lines.
It kind of reminds me of artifacts on a overheated graphics card
Here is another one showing extreme flicker:
http://www.youtube.com/watch?v=WQaNDtpu3zc

looks like GPU is dying. Ive seen similar stripes on XPS M1330

TURNSKIN said:
looks like GPU is dying. Ive seen similar stripes on XPS M1330
Click to expand...
Click to collapse
Crazy stuff, happening on a new, just opened device.
Pretty dissapointed at the moment

Looks the same as a partially broken laptop screen looks when its been dropped etc
Return it before they think you have had it long enough to have done it yourself

That is either the GPU or the video RAM failing, NOT a screen issue.

I would just exchange it at the store, make sure to tell them that it was like that when you opened it. Sometimes you'll get smartasses that will try to say you broke it, and that you're trying to get rid of it, even though it's obvious that you couldn't of done that. RMA would be too long of a wait, and they'd probably send you a new one anyways.

I'm no expert, but it looks like how my old laptops look when the flat ribbon connector to the LCD starts to break. Sometimes the wires will still make contact, sometimes they'll break in random patterns, so it could change depending on heat and just the right orientation of things.
Regardless, you should already be in line for a return/replacement. Stop reading this!

SilverZero said:
I'm no expert, but it looks like how my old laptops look when the flat ribbon connector to the LCD starts to break. Sometimes the wires will still make contact, sometimes they'll break in random patterns, so it could change depending on heat and just the right orientation of things.
Regardless, you should already be in line for a return/replacement. Stop reading this!
Click to expand...
Click to collapse
The thing is, i ordered it online. From a store that's usually pretty fast with these kind of things, so i hope it turns out ok.
I had to call an asus customer support centre at first though, and they were having technical difficulties, and had to call me back later on. I just hope they call today.

Wow my first transformer had that same thing but it was more in the middle. Sent it back to newegg immediately for a exchange. The
Sent from my Transformer TF101 using xda premium

Account removal
Deleted

Gutted for you! hope you get it swapped quicky. nothing worse than having brand new kit that is faulty.

Small update, Asus called me back with a reference number to a case they have made regarding the unit, now it is up to the store to give me a return code so i can ship the faulty unit back to them.
Hopefully they dont arse about, and send me a new one quickly.

Return right away! That's pretty messed up.

stcardinal said:
Return right away! That's pretty messed up.
Click to expand...
Click to collapse
I plan to, but i have to get a return code from the online site i bought it from. (legitimate site, one of the biggest online electronic stores in norway) so im pretty sure it will turn out ok.
*update*
Finally got a return number, and off it goes.

Today i received an e-mail about the status of my RMA.
A new replacement unit has been sent
It took a while, but they have been swamped in work lately it seems. (Not ASUS, but the store i bought it from)

glad you got that all squared away. I probably wouldnt even be able to articulate the anger I would have felt if that happened to me oh ya, expletives would have been said lol

Galaxy Tab 10.1 Newton Rings are due to my abuse apparently

Hello all,
First time I have done a post so firstly a hello to everyone. Secondly It is an update/ask for advice time from everyone.
I sent my Galaxy Tab 10.1 in for repair due to the newton rings problems and i have been checking it's progress online. Today a new status came up saying:
"Cancelled by ASC Non Defect (Working properly)"​
When I called up customer services they explain that this could be due to two reasons:
1) They have deemed this as a default due to my use (apparently the more likely of the two)
2) For stats they have closed the case and are waiting for a part.
Has anyone had experience with these people and do they know any of their procedures? Also if they do say it was due to my misuse what are my options?
Sorry for the rant and new thread just need some advice asap.
Liam

I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.

Exactly that's what i said. The service rep was saying this could be a thing they do to make the statistics of cased open and closed better. However he did say this is a unlikely option.

ok, I think I understand now.
They closed the case because they dont want the case number to remain open in their system and pass SLA "service level agreement" time. This is pretty common in hardware repair.
If this is true then it does sound like they will replace the part.

Well that's good to know. At first i was thinking the person was just fobbing me off. I really hope they do repair the device; If not I will go mental at them.
Thanks for the info.
Also have anyone in the UK got theirs repaired yet?

Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Wait? It costs $120 to make it, or it's made of $120 worth of bulk parts.
The argument is valid, but not when you twist up reality to make it fit your point. There are other costs involved in making and getting the tablet into your hands than the bulk cost of the parts.

Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Sadly I wouldn't have a clue on how to replace it?

For anyone else who has this problem here is an update. They have agreed to replace it but it will take up to 28days. BO

Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.

Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.

RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.

Evan2ac said:
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
Click to expand...
Click to collapse
The assertion here being that they don't power on the device and check the serial number, etc., that is electronically embedded in the device? Does that really work?

Another update. I called back and apparently it was sent recorded delivery today. Will let you know when i get it.

Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Tell it to these ppl then
http://forum.xda-developers.com/showthread.php?t=1222149

Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Being the reason why it does actually help. Because the device is sealed you create a greater pressure on the inside of the device than on the outside. Since the back part is more flexible than the front it moves outward, obviously only slightly, but just enough to reduce pressure of whatever is pressing against the screen from behind. And as pointed out, it is only temporary, as when you stop blowing the over pressure seizes as well.

I also have the problem with Newton Rings, but I think it's because it is a little bent. The corners of the tab does not line up when I put it on a table.
Just thought I should mention this so you guys having newton rings can check if yours is bent as well.
It is not the best built tablet and it might bend a little if you have it with you in a backpack etc..

samsung galaxy tab 10.1 newton rings
be careful when you buy any samsung product from overseas , samsung uk will not honour their warrenty although the problem is a know manufacturing defect
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem

Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium

ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.

RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
It worked for a minute. Haha! What will I do to fix it?

Is nexus 7 quality that bad?

I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...

Don't be, the number of people on XDA are but a small percentage of those that purchase the tablet.
I bought mine very early on, my friend bought his just recently from a completely different retailer and he has no issues.
If you read enough and look hard enough, you may convince yourself something is wrong with your tablet when there may not be.
So get your device, enjoy using it, and is there something really wrong with it if when using it, everything is working as it should?

nope, i LOVE my N7! i use it almost everyday...more so than my acer iconia 10". the N7 is fast, light, and screen is awesome. the ONLY thing i dont like is the non-standard charging "mechanism" that it uses. i hate not being able to just grab a normal micro usb cord and charger and just charging it. other than that...no complaints.

Quality is great.
Go for it!
I've had mine since day one and no problems at all. Not only that, but I've installed it in the dash of my car and it's held up great.

No its no bad. There are defective devices out there. But the quality is not bad f you get a working one. That sorta contradicts its self but you know what i mean.
Sent from my Nexus 7 using Tapatalk 2

When you have 1% of devices that could potentially be lemons... coupled with the fact a substantial amount of that 1% are XDA members... it's easy for a device to look bad when in the grand scheme of things, it's not. Don't get me wrong, I'm not exactly a non-frustrated user. My screen magically cracked today somewhere between me holding it at the kitchen counter vs walking to my car, yet I never dropped it. That doesn't deter me away from buying another one since after all, mine was from the first gen batch, which if an issue is going to exist... it'll be there.

if you picky about minor issue, i think you should wait till at least October to be sure the problem is fixed. My has a minor screen lifted and there is a little static noise when turn the screen on/off. Other than that, it a good tablet. Yeah go for it.

Screen lift is ridiculously common, but that's the only really popular issue. Fortunately, there are flush screens out there, and it's not guaranteed to be a serious problem down the road even if you do get one that's a little loose on the left side.
Although there are fewer reports of lift in C8 units, the underlying cause has not been addressed. There was a big thread about this earlier today.
http://forum.xda-developers.com/showthread.php?t=1856203
I had three units with screen lift and was unwilling to tolerate it, so now I'm waiting to repurchase until they get this cleared up. If you read through the first two pages of that thread you'll find that I asked the first person who claimed to have a flush C8 unit for photo verification, and that photo revealed screen lift. That was disappointing. I was hoping these newer ones with updated packaging were mostly fixed.
Most people who claim to have flush screens haven't actually checked, but that says something about how minor it usually is. Since you ordered from the Play store, you won't have to deal with ASUS if the worst case scenario happens (a cracked screen), and a hair of separation shouldn't prevent you from enjoying an otherwise great device, so long as you're confident in the warranty.
It really is a great tablet. I wish I'd kept my second unit from the Play store, the one with the least separation, because I really enjoyed having it.

droidnext said:
if you picky about minor issue, i think you should wait till at least October to be sure the problem is fixed. My has a minor screen lifted and there is a little static noise when turn the screen on/off. Other than that, it a good tablet. Yeah go for it.
Click to expand...
Click to collapse
What is that static on unlock? Mines just developed it. Its really annoying!

RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...
Click to expand...
Click to collapse
Well, keep in mind that when people who are not XDA regulars have a problem they hit up Google and XDA links are generally on the top of the list for ANY Android device, so they come here to ask and/or complain about it. Then you have XDA regulars who tend to be techie types who are VERY picky about having perfection in their toys. So things the average Joe wouldn't even know is a problem can come across like its the end of the world. Finally, as many point out, you only see the problems because people don't generally come here to post "everything's fine" unless they are being snarky (like a thread I posted a while back) or just that rare person who does that sort of thing...usually as a counter balance to all the negative posts.
Sent from my Nexus 7 using Tapatalk 2

RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
Click to expand...
Click to collapse
It's like if you visit a new country and the first thing you do is walk into a hospital... "what's wrong with this country? Everyone here is sick."
This forum is where the few people who have problems gather to discuss them, and they are a very small percentage of Nexus 7 owners. It's just that people for whom the device is working fine don't post every day and talk about their experience, while people having problems do.

Okay, thank you everyone for your replies!
It's a shame but I think what you say is true: even if this is a hi-grade tecnology forum, only the people with problems talk and talk about them, while the people without problems only reply them maybe some times and never talks about that anymore.
Anyway, I kinda hate when you guys say "Mine is ok! only the left side is a bit loose", "Its great! only the screen fails after 2h of use", "Its amazing, yet the screen cracks everytime time I touch it on this sire.."
250~$ is not enough to expect a FULL QUALITY DEVICE? I owned an iPad and a Galaxy Tab and I had never had to expect or to suffer a minor problem, and you're talking about really important screen problems (a curved / loosing side / cracking side / etc. screen has A LOT of more % of cracking, or getting dead pixels, or having another problems).
I honestly don't understand that mentallity. We are not talking about a 5$ device (and even there we could have a discussion), ¡¡its more than 250 dollars!!
I think that if this problems happen is because people accepts it like that.

RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...
Click to expand...
Click to collapse
90% of people in threads whining about issues have a problem. Not anywhere close to 90% of the tablets have an issue.
How many other people are going to read a thread about defects other than the ones with defects?

I got my N7.
C80.. flawless.. perfect.
Nothing more to add. You guys scared me hard for what was I getting.. and at the end, a perfect one .

People seldom post when things are working as they should. However when things go wrong....
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

my c60 is perfect.
Sent from my Nexus 7 using Tapatalk 2

im one of the unlucky ones.
i have blown speaker problem.
its such an unlucky issue.
problem with this is, its not easily detectable.
it was working fine. been using it for exactly 28 days and suddenly the speaker start making cracking sound when volume >40%.
its like a time bom and may happen again even if i get a replacement unit from google.

[Q] Weird noises from phone

Hi!
I'm sorry if this is really long and confusing, I just want to try and explain as best as I can. If anyone is experiencing similar issues or just have some input I would love to hear it.
I bought a G2 (International version) about a week ago and have some issues with noises being heard from the call speaker (can be heard on the top backside also) even when not in a call and the screen being off.
I've read a bunch of posts about people complaining about the sound quality during calls, I would say mine was not horrible but not great either. I don't make a whole lot of calls on my phone so I didn't really notice it at first, until a couple of nights ago when I kept hearing this weird high pitched noise that I couldn't figure out where it came from. I don't have super hearing or anything, but I do hear the noise some chargers sometimes make when they're plugged into an outlet, highly annoying. Picked up my phone (from about 1 meter away) and that's where the noise was coming from.
I first thought it was the actual speaker making the noise but the noise is the same on the backside of the phone around the camera area.
There's the high pitched sound, some faint hissing, some dial-up modem like sounds and a lot of click click click..cliiiick's.
I do have pretty weird cell reception here, in one place it can be full and if I move it 1 cm it drops to 1 bar and so on.
I also noticed the phone got very hot up top. I wasn't doing all that much on the phone, had the browser open, played candy crush and wordfeud for like 5 minutes, checked my email.. normal stuff. Got a phonecall and when I put the phone against my ear it was really uncomfortably hot. Not burning hot or anything but definitely not something I want to speak in for more than 5 seconds. I checked the battery temp and it said 36 C, but the top of the phone was wayy hotter than the bottom part. This was at night so screen brightness was set to 0.
I let it cool down and ran Antutu just to see how hot it would go to, it peaked at 47 C and again the top part of phone was a lot hotter than the bottom part. The sound can be heard when it's quiet during the day too. I tried a factory reset but the sound was still there.
I took it back to the store and wondered if I got a defect phone or something. The guy at the store pretty much tried to brush me off. He did try to reproduce the problem and took the phone back behind but said he couldn't hear it in a "soundproof" room.
His colleague said "well phones do get hot when playing games". But really, shouldn't the G2 be able to handle the same things I normally did on my oold phone (HTC Incredible S) with no issues at all?
The sound can not be heard from any other phone I've tried to hear it from (my old phone, various Galaxy S3's and 4's, iPhones, Nexus 4 or the Galaxy Trend plus I bought so I would have a phone while the G2 is on service).
Those of you who have issues with crappy signal/reception and have normal hearing; can any of you hear it making sounds even while the screen is off?
If you made it all the way through that; thanks for taking the time to read! Any input you have would be greatly appreciated as it's not so much fun to feel like a annoying nagging customer when raising the issues at the store. I think the phone is fantastic, save for those issues!

Return it for replacement. Definitely not normal. Especially that hot. This phone stays cooler than my Spectrum. I get no sound static or audible noise less I'm on call, ect. Sounds like voltage leak, and into the speakers. Never uncomfortable at ear after an hour of games. Demand a replacement.

Kabloinko said:
....issues!
Click to expand...
Click to collapse
I already made a thread about the noise. The last lg phones have it. All nexus 4... you can check the threads...
And also this one. Once heard cannot be unheard.
Some ppl do not hear it. Some ppl do not wanna hear it.
What I read from N4 the intensity of the noise can differ...But am not sure about that. Mine n4 from us had it. And a brand new that a friend bought few week back from eu the same...
But a replacement won't do a thing. No one said oh, New device fixed it. Max they did. Oh, it's better. They also said that the issue can become worse in time.
It's just the quality control sucks in the dept from lg...
Anyway. When you exchange it. Let me know if the new device is better.
Sent from my LG-D802 using Tapatalk

Steamer86 said:
Return it for replacement. Definitely not normal. Especially that hot. This phone stays cooler than my Spectrum. I get no sound static or audible noise less I'm on call, ect. Sounds like voltage leak, and into the speakers. Never uncomfortable at ear after an hour of games. Demand a replacement.
Click to expand...
Click to collapse
I was expecting the store to replace it with a new one on the spot, it was only a week old. But since they couldn't "reproduce" the problem they had to send it to the service center. It's nice to know that at least I'm not being super annoying and complaining about things that are "normal". I did wonder why no one complained about the top part getting hot. I have hats, don't need an ear-warmer!
Thanks!

PAGOT said:
I already made a thread about the noise. The last lg phones have it. All nexus 4... you can check the threads...
And also this one. Once heard cannot be unheard.
Some ppl do not hear it. Some ppl do not wanna hear it.
What I read from N4 the intensity of the noise can differ...But am not sure about that. Mine n4 from us had it. And a brand new that a friend bought few week back from eu the same...
But a replacement won't do a thing. No one said oh, New device fixed it. Max they did. Oh, it's better. They also said that the issue can become worse in time.
It's just the quality control sucks in the dept from lg...
Anyway. When you exchange it. Let me know if the new device is better.
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
I did search for similar threads but found nothing that matched my issues with noises during idle.
I am soo glad to hear that I'm not the only one with the issue, or that I'm imagining things! I don't have much hope of the new one being better, which I told them at the store. If it persists with the new one I'm returning it. I was contemplating getting the Nexus 5 instead of the G2. I didn't notice the sound on the Nexus 4, but maybe it was fainter than on the G2. So does the Nexus 5 also have this issue?
If it gets worse with time I'll probably end up getting annoyed at some point.
I'll let you know if the new one is better. but that won't happen for at least 3 weeks. I'm guessing a month and a half with it being xmas and all that.

Kabloinko said:
I did search for similar threads but found nothing that matched my issues with noises during idle.
I am soo glad to hear that I'm not the only one with the issue, or that I'm imagining things! I don't have much hope of the new one being better, which I told them at the store. If it persists with the new one I'm returning it. I was contemplating getting the Nexus 5 instead of the G2. I didn't notice the sound on the Nexus 4, but maybe it was fainter than on the G2. So does the Nexus 5 also have this issue?
If it gets worse with time I'll probably end up getting annoyed at some point.
I'll let you know if the new one is better. but that won't happen for at least 3 weeks. I'm guessing a month and a half with it being xmas and all that.
Click to expand...
Click to collapse
Search in the N4 threads for static noise.
Btw, sometimes it's harder to hear, depends on the environment.
I bet N5 has the same issue...
As said, many do not wanna hear it.... And some even can't (doesn't mean it's not there...)
Btw I am fighting with myself too. If I should claim warranty or let it be... But sometimes it's pretty annoying. Mostly in calls in the silent periods. And sometimes I do not perceive it.
I got the g2 in hope that the n4 bug will be fixed.... One thing though in N4 it was worse.
Edit: some theory I remember. Said to have something to do with the data transfer. So in N4 they made "fixes" with tasker for calls with data WiFi Off during call and on after etc.
Btw if you really can hear from that far you really can have good hearing or really defect device... I can hear mine only ear next to it. Same as N4
Sent from my LG-D802 using Tapatalk

PAGOT said:
Search in the N4 threads for static noise.
Btw, sometimes it's harder to hear, depends on the environment.
I bet N5 has the same issue...
As said, many do not wanna hear it.... And some even can't (doesn't mean it's not there...)
Btw I am fighting with myself too. If I should claim warranty or let it be... But sometimes it's pretty annoying. Mostly in calls in the silent periods. And sometimes I do not perceive it.
I got the g2 in hope that the n4 bug will be fixed.... One thing though in N4 it was worse.
Edit: some theory I remember. Said to have something to do with the data transfer. So in N4 they made "fixes" with tasker for calls with data WiFi Off during call and on after etc.
Btw if you really can hear from that far you really can have good hearing or really defect device... I can hear mine only ear next to it. Same as N4
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Oh interesting, found lots of posts on the N4 board.. guess I didn't use the magic combo of words to get any relevant hits when I searched before I posted.
Yeah, the guy at the store definitely didn't even want to hear it. It's also hard to prove the sound is actually there. I mean how do I prove that I can actually hear the noise? I dearly would love to be able to keep this phone and live with the noise, but not combined with the top part acting like a stove. If I can't convince the store guys that there is something wrong with it and LG won't hear of it I guess I'm looking at a Samsung instead :/

PAGOT said:
I already made a thread about the noise. The last lg phones have it. All nexus 4... you can check the threads...
And also this one. Once heard cannot be unheard.
Some ppl do not hear it. Some ppl do not wanna hear it.
What I read from N4 the intensity of the noise can differ...But am not sure about that. Mine n4 from us had it. And a brand new that a friend bought few week back from eu the same...
But a replacement won't do a thing. No one said oh, New device fixed it. Max they did. Oh, it's better. They also said that the issue can become worse in time.
It's just the quality control sucks in the dept from lg...
Anyway. When you exchange it. Let me know if the new device is better.
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Um, actually I exchanged my first device with a new one and it is gone. I was super sensitive to the sound although my cousin and the best buy guy could not hear it. I was exactly as OP described. Totally gone.
The one difference in the two phones is the first one I received needed to receive updates out of the box and the second one already had the updates. So i'm assuming the first was from an older batch of phones.
PS THIS IS A VERIZON DEVICE!!!!
OP I would suggest swapping it out. It doesn't hurt to swap it out and get a new one. If it still does it your only out a few minutes of time.

Sktr021 said:
Um, actually I exchanged my first device with a new one and it is gone. I was super sensitive to the sound although my cousin and the best buy guy could not hear it. I was exactly as OP described. Totally gone.
The one difference in the two phones is the first one I received needed to receive updates out of the box and the second one already had the updates. So i'm assuming the first was from an older batch of phones.
PS THIS IS A VERIZON DEVICE!!!!
OP I would suggest swapping it out. It doesn't hurt to swap it out and get a new one. If it still does it your only out a few minutes of time.
Click to expand...
Click to collapse
That is actually good news. If it's really gone. Am bit skeptical, coming from countless threads, and some devices on my own in N4.
Well another thing I remember was that some ppl reported like you over the N4. Issue gone. And then few weeks after a re-post. "It's back"
Let's hope that does not happen though.
How long you have it already?

PAGOT said:
That is actually good news. If it's really gone. Am bit skeptical, coming from countless threads, and some devices on my own in N4.
Well another thing I remember was that some ppl reported like you over the N4. Issue gone. And then few weeks after a re-post. "It's back"
Let's hope that does not happen though.
How long you have it already?
Click to expand...
Click to collapse
I mean the screeching noise on my first device was constant. From the time I got it on day one. I just thought maybe it was me, or it was just something kind of temporary etc.. My girlfriend even made jokes about how I was getting old (im about to turn 25 lol) and its just my hearing. As soon as I got the second device it stopped. I was told it is probably a resistor or something like that making more noise than it should. I dont know.
I've had the second device for about two weeks or so.

Sktr021 said:
Um, actually I exchanged my first device with a new one and it is gone. I was super sensitive to the sound although my cousin and the best buy guy could not hear it. I was exactly as OP described. Totally gone.
The one difference in the two phones is the first one I received needed to receive updates out of the box and the second one already had the updates. So i'm assuming the first was from an older batch of phones.
PS THIS IS A VERIZON DEVICE!!!!
OP I would suggest swapping it out. It doesn't hurt to swap it out and get a new one. If it still does it your only out a few minutes of time.
Click to expand...
Click to collapse
This sounds encouraging... so maybe it will be fixed on mine when I get it back? Store would not hear of just swapping it out for a new one on the spot so I'm stuck waiting.

usually when you hear hissesbits bad reception, but sometimes its bad simcard and rarely some hobbyist or secret agency listening in. Try elimination apps also, some could interfere somehow when trying to setup a tap
try different sim/network just in case, note different sim will erase some stuff
I forgot the obvious, liquid, damp environments like shower can break microphones or speakers or cause previously isolated components to leak into another

bachera said:
usually when you hear hissesbits bad reception, but sometimes its bad simcard and rarely some hobbyist or secret agency listening in. Try elimination apps also, some could interfere somehow when trying to setup a tap
try different sim/network just in case, note different sim will erase some stuff
I forgot the obvious, liquid, damp environments like shower can break microphones or speakers or cause previously isolated components to leak into another
Click to expand...
Click to collapse
Yeah. No. That what we spoke of, is well documented and reported in N4.
Allegedly it's a shielding issue and as someone said the speaker or some other part is picking up static etc.
(Continued with data activity)
As said it's also on idle when screen of, phone sleeping....
The showering would make sense if they would do it by default in LG factories
Same goes with aps.
But there are 2 issues that are reported for G2. One i think is the call quality for Verizon I think that maybe can be fixed with a software update.
And then there is this. It's static noise, crackling, etc which can be heard "anytime". It's feint, but there. Where it's annoying for me is in the silent parts of a call, when no one talks and my ear is near the device.
Sent from my LG-D802 using Tapatalk

actually just get a glass, or look at the mirror when you showered and how much condense is on it. then think, could that condense form on/in phone, you'd be amazed your microphone/speaker etc etc
Sonys strategy should be copied by all phone manufacturers

Kabloinko said:
This sounds encouraging... so maybe it will be fixed on mine when I get it back? Store would not hear of just swapping it out for a new one on the spot so I'm stuck waiting.
Click to expand...
Click to collapse
Where did you get it and how long ago?
When I spoke to Verizon they said that it is considered a manufacturer defect and that it would be absolutely no issue switching it. He also said they weren't receiving many complaints about this issue.
I purchased mine at Best Buy and they swapped it out (after 3 days) without any questions at all. He just said no problem and switched it out.
I would pitch a fit if they won't work with you. It wouldn't even hurt them as it would be sent back to LG as defective anyways.

Sktr021 said:
Where did you get it and how long ago?
When I spoke to Verizon they said that it is considered a manufacturer defect and that it would be absolutely no issue switching it. He also said they weren't receiving many complaints about this issue.
I purchased mine at Best Buy and they swapped it out (after 3 days) without any questions at all. He just said no problem and switched it out.
I would pitch a fit if they won't work with you. It wouldn't even hurt them as it would be sent back to LG as defective anyways.
Click to expand...
Click to collapse
I'm in Sweden and got mine at a normal electronics store, the international version and not operator branded or anything. I got mine Dec 16 and went back to the store Dec 21. The guy at the store first wanted to do a warranty claim but I called bull**** and stated DOA since it was not even a week old. I was in that store for an hour trying to just explain what the hell was wrong with it. They claim they couldn't just switch it for a new one since they couldn't reproduce the problem. I don't know how the hell they expect to reproduce the problem with a soundsystem pumping in store (no chance in hell of having as good hearing as at night or when it's just quiet!) and listening for it in a soundproof room seems kind of moot too. My apartment is not soundproof nor is it isolated from radio interference or even in a particularly hot spot for cell reception.
I'm guessing LG Sweden haven't heard so much about this since they probably haven't sold as many of them over here. I'm emailing LG to hear what they have to say for themselves. I am in no way backing down on this. if I get it back and the service papers state nothing done and nothing wrong (in which case the store will make me pay the shipping fees) I will void the purchase. Will see if they try to fight me on that too. I'm bringing big brother to the store next time, he gets... loud.

Update:
I was just in the store to get my phone after getting an email that said it had gotten back from the servicecenter having been repaired but the DOA claim was denied. The repairshop had added little to no info on what exactly they had repaired or why the DOA had been denied, I asked the woman in the store for clarification and I stated that the fact that the phone had been repaired it clearly showed that it was DOA. She went back to check and came back and questioned why her co-worker had even sent it in for repair in the first place as it was de facto DOA and their routine is not to send DOAs for repair.
I never did found out exactly was what wrong with it, I got a brand new phone and an apology right there on the spot. I'm about to charge my new phone now so I can't say if the new phone has the same sound issues or heat problems yet. I'll come back and edit this post with the results, just for future reference.

Kabloinko said:
I was just in the store to get my phone after getting an email that said it had gotten back from the servicecenter having been repaired but the DOA claim was denied. The repairshop had added little to no info on what exactly they had repaired or why the DOA had been denied, I asked the woman in the store for clarification and I stated that the fact that the phone had been repaired it clearly showed that it was DOA. She went back to check and came back and questioned why her co-worker had even sent it in for repair in the first place as it was de facto DOA and their routine is not to send DOAs for repair.
I never did found out exactly was what wrong with it, I got a brand new phone and an apology right there on the spot. I'm about to charge my new phone now so I can't say if the new phone has the same sound issues or heat problems yet. I'll come back and edit this post with the results, just for future reference.
Click to expand...
Click to collapse
yeah if you edit it I won't get a notification. Just reply normally and thanks for the info

PAGOT said:
yeah if you edit it I won't get a notification. Just reply normally and thanks for the info
Click to expand...
Click to collapse
Have tried it out for a little while now, not enough for it to get hot, but I can confirm that the persistent noise from the top of the phone is present in the new one too. Even tried disconnecting electronics that might interfere (cordless phones, wifi dongles, computer, speakers) but no change.
As for call quality, the voice quality is definitely better, no tin-can or garbled speech, but if both sides happen to speak at the same time it gets a bit choppy and cut off.
I'm going to post a question on LG Sweden's FB page and see if they have the balls to answer or simply ignore it and call it a feature most people can't hear. I'm curious as to what exact part in the phone is making the noise.

Kabloinko said:
Have tried it out for a little while now, not enough for it to get hot, but I can confirm that the persistent noise from the top of the phone is present in the new one too. Even tried disconnecting electronics that might interfere (cordless phones, wifi dongles, computer, speakers) but no change.
As for call quality, the voice quality is definitely better, no tin-can or garbled speech, but if both sides happen to speak at the same time it gets a bit choppy and cut off.
I'm going to post a question on LG Sweden's FB page and see if they have the balls to answer or simply ignore it and call it a feature most people can't hear. I'm curious as to what exact part in the phone is making the noise.
Click to expand...
Click to collapse
Just as I suspected... it's present on every device...(maybe environment dependant)
Ppl just do not hear it or do not wanna hear it
Don't expect a fix. N4 never saw an acknowledgement....
Sent from my LG-D802 using Tapatalk