Its impossible to deal with account services for an airave... - EVO 4G General

I called 1888-211-4227 requesting an airave in order to fix a coverage issue I've been having for the past 3 months.
It started out small but today it got on my nerve, the problem is that all 4 phones would show full 3g signal but when I tried to place a call and send text messages I got a network failure.
Today I was expecting a friend who drove 80miles to bring me a textbook my son needed for college and he told me he would call me when he was at the security gate of my neighborhood.
Security told him to leave because they couldn't reach ANY of my phones and after 2 hours he was able to reach me.
It pisses me off because when I called account services, I got to talk to 5 people who sounded like they knew what they were doing but it turns out they were idiots.
All of them transferred me to the same department over and over until their network failed and the call was dropped.
I got pissed and sent them an email demanding an airave and service for the damn premium data ad on I pay for with 100kbps 3g service.
sorry if I sound like a douche but damn it pisses me off that everyone says they improved customer service when its still the same idiots on the phone.
/end rant

The airrave doesnt always pull your calls when someone tries to reach you .. my ex called me like 5 times in a row and on the 6th it finally rang... better than 2hours but ya never know..
sent from my supersonic evo .:CM7:.

Yea, I will be completely honest, I got an airave, and it was WAY more trouble than it was worth. It kept HOGGING by bandwidth, and I have a 20mb connection, it would slow all computers down to 5kb/s. It would randomly go off and on, texts would come in late (i would get no texts for hours, then i would get 50 all at once). And it messes with the gps on the phones, so its impossible to use Google Maps to map out a route.

damn, I really don't know what sprints deal is, I live in a very populated area where AT&T and Tmo have 4g and 3g without issues, somehow sprints been sucking and they haven't bothered to fix it.
I have full bars of 3g on all of my phones and I can see some cell sites from the roof of my home...I think the 3g tower is close to a 1x tower and the evo keeps connecting to both or something so it cant make up its mind of which tower to use. I'm stumped.

gab2012 said:
damn, I really don't know what sprints deal is, I live in a very populated area where AT&T and Tmo have 4g and 3g without issues, somehow sprints been sucking and they haven't bothered to fix it.
I have full bars of 3g on all of my phones and I can see some cell sites from the roof of my home...I think the 3g tower is close to a 1x tower and the evo keeps connecting to both or something so it cant make up its mind of which tower to use. I'm stumped.
Click to expand...
Click to collapse
I wouldn't say that sprint hasn't bothered to fix it. Trust me they are in the process of doing major tower upgrades, and improving their spectrum. We will see at least a 70% improvement of coverage.
Source: I'm a sprint employee
Sent from my PC36100 using XDA Premium App

Got any proof to back that up? Pics? Leaked Memos? etc.
AT&T is going to buy Verizon.
Source: I'm an AT&T Employee.

MTsol said:
I wouldn't say that sprint hasn't bothered to fix it. Trust me they are in the process of doing major tower upgrades, and improving their spectrum. We will see at least a 70% improvement of coverage.
Source: I'm a sprint employee
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
all well and good, but my data speeds and network connections have been getting worse and worse and worse for several months.
unlike these other people, i won't wait any more. i've decided to pay my ETF and go back to TMo.
This entire 'we are fixing towers, sorry about that' thing has been going on consistently during my entire 1.5 year tenure. i'm done with it. when i'm standing in the middle of Manhattan and am getting 0.15mb/s down, i wonder why i am even paying my bill.

github said:
Got any proof to back that up? Pics? Leaked Memos? etc.
AT&T is going to buy Verizon.
Source: I'm an AT&T Employee.
Click to expand...
Click to collapse
This article doesn't go into too much detail but wait till tomorrow when I can pull up the page at work.
newsroom.sprint.com/press_kits.cfm?presskit_id=19
Sent from my PC36100 using XDA Premium App

That's not a source. lol. Sprint employees say lots of things. doesn't mean they are telling the truth or have any idea what is truely going on. They just believe all the lies they read in their emails that they are required to read and believe. Sadly you're on that believes them. lmao. So what about wimax? so tell us, are they going to fix wimax too? lol. The second they signed the deal with LTE, THEY COMPLETELY stopped upgrading towers in my city. lol. AT&T's network is much faster than Sprint. Verizon's 4g is much better than Sprints. lol.
Sure Sprint will upgrade just a little, but only to shut us up long enough to sign a new contract. lol

MTsol said:
This article doesn't go into too much detail but wait till tomorrow when I can pull up the page at work.
newsroom.sprint.com/press_kits.cfm?presskit_id=19
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
omg. lmao. yeah, he's reading his company emails. LMAO!!!!! I can't say who I work for but I see the same emails. then I talk to the ACTUAL employees that work on the towers and they do less than 2 hours of work a week. They actually told me they know about towers that haven't worked right in a year and won't go out their and fix it. lol oh well.

runcool said:
That's not a source. lol. Sprint employees say lots of things. doesn't mean they are telling the truth or have any idea what is truely going on. They just believe all the lies they read in their emails that they are required to read and believe. Sadly you're on that believes them. lmao. So what about wimax? so tell us, are they going to fix wimax too? lol. The second they signed the deal with LTE, THEY COMPLETELY stopped upgrading towers in my city. lol. AT&T's network is much faster than Sprint. Verizon's 4g is much better than Sprints. lol.
Sure Sprint will upgrade just a little, but only to shut us up long enough to sign a new contract. lol
Click to expand...
Click to collapse
Of course it isn't because the real information is available on our employee intranet. 4G, 3g, and cdma networks are all getting capacity and spectrum increases.
You're the one that doesn't know what your talking about. These aren't lies or emails that we AREN'T "required" to read.
As far as Wimax goes, Sprint doesn't exactly know what they are going to do with it. They are either going get rid of it completely and use LTE. OR use both Wimax and LTE.
Unless you have anything to back up your information then I suggest you shut the f**k or take your whining somewhere else.
Sent from my PC36100 using XDA Premium App

runcool said:
omg. lmao. yeah, he's reading his company emails. LMAO!!!!! I can't say who I work for but I see the same emails. then I talk to the ACTUAL employees that work on the towers and they do less than 2 hours of work a week. They actually told me they know about towers that haven't worked right in a year and won't go out their and fix it. lol oh well.
Click to expand...
Click to collapse
What I'm talking about is not company emails you idiot. It is news available on OUR employee website that has information not available to losers like you.
Sent from my PC36100 using XDA Premium App

Someone takes things a little too serious. Welcome to XDA.
Sent from my Nexus S 4G using XDA Premium App

In the spirit of the OP, I'd like to say I'm curious to hear if you get your AIRAVE eventually, and what it takes to actually convince them to send you one.
I live in a valley where the closest Sprint tower is shamefully far away, and services a staggering number of people. Calls rarely drop, quality is fine, and data speeds are okay, but I'm lucky if my cell signal ever surpasses -96dBm. I spend so much time rubbing up against -105dBm that my Evo idles to death in about 10 hours. I compared mine to a brand new stock Evo, and they both fail equally.
So, I tried calling Sprint for an AIRAVE, and while one rep confirmed that I am indeed in a low-coverage area, everyone I spoke to after insisted that nothing's wrong and I should take my phone to the store if I think otherwise. (I'd say with my cell signal, and an average EVDO Ec/Io around -18dB, they'd have to offer me a 100k salary before I'd call my area anything BUT low-coverage.)
On that note, the first rep I spoke to warned me that only the technical support department can comp you an AIRAVE, and technical support warned me that their computers need to indicate a problem before they're allowed to do that. Also, you might want to be ready for a fight if you expect them to waive the monthly fee - I got a few 'no's about that before even being told I couldn't have an AIRAVE.
Anyway, good luck, and let us know how it goes!

runcool said:
omg. lmao. yeah, he's reading his company emails. LMAO!!!!! I can't say who I work for but I see the same emails. then I talk to the ACTUAL employees that work on the towers and they do less than 2 hours of work a week. They actually told me they know about towers that haven't worked right in a year and won't go out their and fix it. lol oh well.
Click to expand...
Click to collapse
Wow, cakewalk job
Sent from my PC36100 using Tapatalk

bezeek said:
In the spirit of the OP, I'd like to say I'm curious to hear if you get your AIRAVE eventually, and what it takes to actually convince them to send you one.
I live in a valley where the closest Sprint tower is shamefully far away, and services a staggering number of people. Calls rarely drop, quality is fine, and data speeds are okay, but I'm lucky if my cell signal ever surpasses -96dBm. I spend so much time rubbing up against -105dBm that my Evo idles to death in about 10 hours. I compared mine to a brand new stock Evo, and they both fail equally.
So, I tried calling Sprint for an AIRAVE, and while one rep confirmed that I am indeed in a low-coverage area, everyone I spoke to after insisted that nothing's wrong and I should take my phone to the store if I think otherwise. (I'd say with my cell signal, and an average EVDO Ec/Io around -18dB, they'd have to offer me a 100k salary before I'd call my area anything BUT low-coverage.)
On that note, the first rep I spoke to warned me that only the technical support department can comp you an AIRAVE, and technical support warned me that their computers need to indicate a problem before they're allowed to do that. Also, you might want to be ready for a fight if you expect them to waive the monthly fee - I got a few 'no's about that before even being told I couldn't have an AIRAVE.
Anyway, good luck, and let us know how it goes!
Click to expand...
Click to collapse
Thanks for the reply, right now it kinda blows since I had to buy skype credits in order to be able to work...
As the others said about sprint fixing their towers, we are going to be the last place... do you know why? Everywhere around the island everyone has either an iPhone from AT&T or a blackberry curve 8530 from local gsm carriers, and every time someone asks me about my cell provider, they say its crap because of their service. Sprint stores are always empty when I walk past them in the malls. People here don't see sprint as a national carrier, instead they see it as a local cdma provider.
Sprint took forever to actually begin testing WiMax here and it sucks hard, I hope they get it at full power soon when its officially announced. 3g has always sucked, there are like 5 CDMA carriers using the same towers...(Sprint,Virgin,Boost,Open Mobile,Centennial, etc) This is the cause for network overload, also I would love a data cap, maybe thats what people need in order to let others have at least 500kbps download speed.
I was about to switch to tmo...and the day I went to do so the merger wasd announced so I'm kinda stuck with sprint for now.

If you do decide to bail on Sprint, I saw a pretty hot tip in the Evo 3d section earlier that may help you.
Sent from gingerbread-evo-deck

Yeah I saw it, its regarding some increase or something, I'm going to go check out tmo and see how much 4 android phones will cost me a month, if I get a nice comparable deal I will drop sprint.

All I had to do was call customer service, say I can't make a phone call from inside my house and it's been like this since the service started. Three days later I had an air rave, no cost to me. I didn't have to threaten or even get angry. In fact, it was one of the best customer service experiences I've ever had.

Its a chance game, you got a good rep, I got 2 dudes and 2 girls who had no idea what I wanted or an airave was...

Related

June 13th Release

Let the rumor train keepon a rollin'
Here's the link and another and one more.
Also, as some comments have said, I think they're mixing up 4G service for 4G hotspot. I don't believe (or cross my fingers/hope/pray/etc) that Sprint will charge extra for 4G, but will charge the $10-20 for the mobile hotspot.
That's over two months from now.... WTF lol.
Here's another link from Engadget - http://mobile.engadget.com/2010/04/07/htc-evo-4g-landing-on-sprint-mid-june-4g-to-be-a-10-20-add-on/
michd43 said:
Here's another link from Engadget - http://mobile.engadget.com/2010/04/07/htc-evo-4g-landing-on-sprint-mid-june-4g-to-be-a-10-20-add-on/
Click to expand...
Click to collapse
Ahh you beat me to it, was just about to add that.
And yeah, I know.. The release date is way too far away for me, I'm tired of sitting on this stupid upgrade.
keatre said:
I'm tired of sitting on this stupid upgrade.
Click to expand...
Click to collapse
Same here!!! I've been sitting on my upgrade since Nov. lol
Let me ask you Sprint customers about coverage.
I know they say Verizon has the most coverage blah blah and AT&T is next. I just think in sheer numbers these two get the most rezognition because of the 90Mil and 85Mil customer they have.
But I have been looking at the Spring Coverage and it seems they cover better of lots of areas that Verizon and AT&T are not that good at and equal to areas to areas they cover well.
Also any roaming charges? I ask this only because I am not familair with their data/phone plans anymore. The last time I had them was when roaming was a KILLER Charge!
So would you say their coverage is not given enough credit?
I don't like Verizon. I am inclined to pick up an HTC Telstra on April 27th for my AT&T network. I have no contract at the moment. I got the T-Mobile and returned it due to the bad coverage at some client locations and inside buildings the are horrid.
AT&T seems to cover almost every area that I need so far.
Sprint seems to cover them well but I like real life data not Sprint Data.
Thanks for your any input..
Sprint has fairly good coverage in my area. I live in a small town and have full bars inside my house. The only dropouts I have experienced in a 60 mile radius are in places where I doubt there is a tower for any cell provider and even then data just drops to 1x (I drive across an inlet bridge with land about a mile wide with the atlantic ocean to one side and the bay to the other side.)
I feel Sprint is getting back in the game full force. Time will tell when they roll out the EVO and 4G. Some potential problems could arise such as customers purchasing the EVO only to find out there is no 4G coverage in their area etc... But it's a risk Sprint will take and incentive to expand their network. You also have to remember not everyone is a smart phone junky or even cares about 4G. Most want a phone to talk on and text/picture message. I get asked by someone sitting on a laptop checking their email about why I play with my phone so much and I turn and smile and say I'm just doing the same thing you are and they still don't really get it. So it's an evolution although it will be marketed as a revolution.
I think Sprint's main problem, and something they have obviosuly known and been working on, is their device line.
Why is AT&T so popular? The iPhone of course...
If you don't like the iPhone, or don't like AT&T, check out Verizon, they've got that Droid!..
Oh wait, I don't like Verizon either... Tmob has a Droid Eris, right?
Wait, Tmob sucks... What's Sprint got? A TP2 that costs me 299?!, so yeah, that Droid looks good.
People are obsessed with what device they have, and THEN about their coverage. It's the only way AT&T can get away with jacking up their iPhone prices that high -- while Sprint offers the SAME plan for 30-40 a month cheaper.
But to answer your question, Sprint's coverage is great for me. Granted I'm in Texas (Sprint has 4G all over the place here), but for the cheaper plan and great coverage, I would say Sprint is probably the best carrier in my region. Why are so few people using Sprint? -my main guess (and I think its a good one) is that Sprint has crap phones.
keatre said:
I think Sprint's main problem, and something they have obviosuly known and been working on, is their device line.
Why are so few people using Sprint? -my main guess (and I think its a good one) is that Sprint has crap phones.
Click to expand...
Click to collapse
I don't think you can call 51.9 million Sprint subscribers (as of January 2010) "so few". Verizon had 67.2 million, and AT&T was sitting at 71.3 million. So take into account that the AVERAGE cell phone subscriber only knows what they see in commercials, the 15.3 million difference between Sprint and Verizon is easy to imagine. I have run into countless employees who have no idea that Sprint rates are better than Verizon's. They always cite, "Verizon has better coverage...", then I show them the rate difference and they swap over. Not to mention that coverage areas for Sprint and Verizon are almost the same. That being said, AT&T only has 3.9 million more than Verizon, and that can be attributed to the iPhone craze.
Jye75 said:
I don't think you can call 51.9 million Sprint subscribers (as of January 2010) "so few". Verizon had 67.2 million, and AT&T was sitting at 71.3 million. So take into account that the AVERAGE cell phone subscriber only knows what they see in commercials, the 15.3 million difference between Sprint and Verizon is easy to imagine. I have run into countless employees who have no idea that Sprint rates are better than Verizon's. They always cite, "Verizon has better coverage...", then I show them the rate difference and they swap over. Not to mention that coverage areas for Sprint and Verizon are almost the same. That being said, AT&T only has 3.9 million more than Verizon, and that can be attributed to the iPhone craze.
Click to expand...
Click to collapse
Woah passive aggressive, sorry dude.. I think we're saying the same thing (or atleast getting at it), but your prose is oh so more eloquent. My sincerest apologies.
michd43 said:
Same here!!! I've been sitting on my upgrade since Nov. lol
Click to expand...
Click to collapse
I'm in the same predicament, except I started taking advantage of Sprint's 30 day guarantee, and am trying out different phones until the EVO gets here. (~$30 a pop when you return it)
I have a touch pro, and last month tried the Moment, it was cool, but had to return it.
Now I have the Pre, and I'm liking it so much (other than having to figure out how to pop open they keyboard with one hand) that I'm afraid I might not be able to return it.
[email protected] had mentioned that a number of 4G phones are to be released this year, I'm wondering if I should wait until the fall to make a decision on what phone is to keep my upgrade credit.
MetroKnight said:
I'm in the same predicament, except I started taking advantage of Sprint's 30 day guarantee, and am trying out different phones until the EVO gets here. (~$30 a pop when you return it)
Click to expand...
Click to collapse
I was thinking of doing that lol. I had the Pre for a month and return it. All I need is a good device (the Evo) and being a sprint premier customer, I get 1 year contracts. So hopefully that hold me over till the next great device .

RANT

Okay, so I've been doing some thinking... is Sprint just a bunch of assholes or what? They advertise the EVO as "The first 4G phone", but "plays nicely with 3G as well"... I think that's a load of **** fir the most part. For people like me, where when I looked on the Sprint coverage map for their 3G showed the best quality which is a load of crap.... my 3G speeds are terrible, luckily I have WiFi...but I'm not always home, so therefore it leaves me no choice but to use the horrible 3G that is mine. Voice/phone quality is amazing where I am, but really....if I can't even have decent speeds for 3G it's apparent that 4G may not even come to where I'm at.. it's just depressing, I feel like I'm paying for service that isn't entirely there, some of you may know what I mean...but yeah.. sucky part is that I can't cancel and go with someone else. I've had tmobile for years, never really had a problem with them, the evo was just so appealing...
/endrant
Sent from my PC36100 using XDA App
You had 30 days to decide to keep your phone, you did. Nobody wants to hear you cry about a poor decision you made.
Sent from my PC36100 using XDA App
Hold on let me get my violin
\\oops
Get over it u had 30 days u kept the phone so stop ur *****ing
from my phone duh
Interesting.. What are these horrible speeds? I live in the 4g dead zone and average about 1.2mb/s not super fast but it works. Also, Sprint seems to treat people good when you have a legitimate issue and you let them know nicely. Hell, years ago they gave me 25% off my bill when my mogul kept breaking over and over... I used the crap out of it, was wearing out keyboards in weeks. Try to call them, there's nothing we can do for you here.
Not sure where you live but in Arlington, VA I get around 2 Mbps on 3G and 8 on 4G. I agree that you had 30 days to see if you liked the service or not.
jordant2 said:
I can understand what the op is saying BUT, Sprint still has the best overall pricing even after the $10 for no 4g coverage so I can't really complain. My 3g speeds here in the metro Detroit area are not so great though. I get about 700kbps downloads. Not the best but not the worst. I tried T-Mobile and the 3g was about 1.0mbps but the bill was $40 more a month. Not at all worth the trade off for an extra 300kbps. I really only use the evo for streaming pandora and casual surfing so I really don't do a lot of downloading or wifi tethering. But Sprint is by far the best overall service for the price.
Click to expand...
Click to collapse
Also in metro Detroit. I was with tmo for 9 years and Sprint's data coverage and speed is a huge improvement along with better pricing. Voice coverage is about the same. I've been with Sprint for about 6 months with no real complaints. Not to mention, yearly upgrades cuz I jumped on a shared plan and they're already premier members.
Sent from my HTC SUPERSONIC
I agree with others. You had 30 days, which is more than enough time, to test the network. No carrier has excellent coverage everywhere. They all have dead zones or bad signal areas. If you didn't like the service in your area, why didn't you return the phone within 30 days?
I have no problems, at all, with Sprint. And coming to Sprint from T-Mobile, I can most definitely say that Sprint has the better network.
Sent from my HTC EVO 4G.
MikeSkiX said:
Hold on let me get my violet
Click to expand...
Click to collapse
Lol. What's a violet? ;-)
Sent from my HTC SUPERSONIC
Are you serious ???
Here is how I see it. Alot of it is service area.....for me...T-mobile was great with customer sevice but the MOBILE / Cell service in Naples Florida.....well its spotty and overall sucks ass indoors as does AT&T (I'm thinking this has to do with GSM). CDMA has just, overall, been better. Problem with the other CDMA (VERIZON) is their plans are a huge rip off and so is the company. Poor customer service and magic bills........just like AT&T. Never had this problem with Sprint so far. I know what I'm getting EACH AND EVERY MONTH. But, on to the lecture.
1. 30 freakin' days. We all knew it. Therefore you could have seen the poor service the first two weeks and bagged the phone and contract.
2. The plan with unlimited data and 750 min to land lines......unlimited to cell networks - 80 bucks (WITH TAX). This includes the 10 $ BS we all pay for (Including myself) to NOT have 4g which is most of us. No one beats that. End of story No mystery 120 bucks to AT&T. I've had em all. Sprint, by far has the best plans for the money. If service in your area sucks......you should have noticed it early on. THAT BEING SAID.................
Enough of my lecturing !!! Here are some things to try if you haven't already.
1. Update your radio - or - try different radios to help your 3g signal, they do make a huge difference.
2. Update your PRI to 1.77
3. Update your profile
4. Update your PRL
-JZ
jasonziter said:
Here is how I see it. Alot of it is service area.....for me...T-mobile was great with customer sevice but the MOBILE / Cell service in Naples Florida.....well its spotty and overall sucks ass indoors as does AT&T (I'm thinking this has to do with CDMA). GSM has just, overall been better. Problem with the other GSM (VERIZON) is their plans are a huge rip off and so is the company. Poor customer service and magic bills........just like AT&T. Never had this problem with Sprint so far. I know what I'm getting EACH AND EVERY MONTH. But, on to the lecture.
1. 30 freakin' days. We all knew it. Therefore you could have seen the poor service the first two weeks and bagged the phone and contract.
2. The plan with unlimited data and 750 min to land lines......unlimited to cell networks - 80 bucks (WITH TAX). This includes the 10 $ BS we all pay for (Including myself) to NOT have 4g which is most of us. No one beats that. End of story No mystery 120 bucks to AT&T. I've had em all. Sprint, by far has the best plans for the money. If service in your area sucks......you should have noticed it early on. THAT BEING SAID.................
Enough of my lecturing !!! Here are some things to try if you haven't already.
1. Update your radio - or - try different radios to help your 3g signal, they do make a huge difference.
2. Update your PRI to 1.77
3. Update your profile
4. Update your PRL
-JZ
Click to expand...
Click to collapse
umm, att is gsm, verizon and sprint are cdma
MikeSkiX said:
Hold on let me get my violet
Click to expand...
Click to collapse
Trolling Fail! He meant to say violin.
Anyway how do you guys know he's not under someone else plan?
Sent from my PC36100 using XDA App
gqstatus0685 said:
Trolling Fail! He meant to say violin.
Anyway how do you guys know he's not under someone's plan?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
ooopps..
NewZJ said:
umm, att is gsm, verizon and sprint are cdma
Click to expand...
Click to collapse
Oppps......lol....flip flop em. Sprint and Verizon = CDMA. AT&T / Tmobile = GSM
Guys he has a right to complain Sprint really needs some sort of trail period where u can try.out their service for a month and if it doesn't work for you. You then can get out.
Something like that needs to be in place so we can stop getting these post over something that person has no control over.........wait
Sent from my PC36100 using XDA App
BrianDigital said:
Guys he has a right to complain Sprint really needs some sort of trail period where u can try.out their service for a month and if it doesn't work for you. You then can get out.
Something like that needs to be in place so we can stop getting these post over something that person has no control over.........wait
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
so true...
This has to be a joke / trolling
NewZJ said:
so true...
Click to expand...
Click to collapse
Are you guys trolling. Seriously. There is a 30 day trial period. No questions asked return period. Everyone who signs up with Sprint knows it.
You are either:
A. Trolling
B. Not reading prior posts......ie UBER LAZY (there is only a couple pages)
C. Retarded.
Lets hope its B.
You guys are silly !!!
BrianDigital said:
Guys he has a right to complain Sprint really needs some sort of trail period where u can try.out their service for a month and if it doesn't work for you. You then can get out.
Something like that needs to be in place so we can stop getting these post over something that person has no control over.........wait
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
YO. READ PRIOR POSTS. There's only one page prior to this.
Several of the posts talk about the:
30 DAY TRIAL PERIOD AT SPRINT.
No other company beats this trial period. No questions asked return.
If you are gonna post on XDA.....read at least a couple of pages prior to your post.
-JZ
jasonziter said:
YO. READ PRIOR POSTS. There's only one page prior to this.
Several of the posts talk about the:
30 DAY TRIAL PERIOD AT SPRINT.
No other company beats this trial period. No questions asked return.
If you are gonna post on XDA.....read at least a couple of pages prior to your post.
-JZ
Click to expand...
Click to collapse
Lighten up, Bud ... he was being facetious.
There's a 30 day trial period?

Afraid to stay with Sprint and get the EVO 3D.

Wow i really do want this phone badly. But i'm just so afraid of sprints 3g coverage. I can barely watch a you tube video now. Anything that involves data sucks. What good is a phone if the coverage is horrable. Plus now they are really going to get hammered with to many people on the network for them to handle. Anyone else afraid of this?
I feel the same way. I live in phoenix and their 3g here (at least around my job and home) sucks balls. My friends edge tmobile phone gets better speeds.
No cause my sprints coverage has been great
Sent from my PC36100 using XDA App
Sprint in Sacramento is kick-ass. I'm not worried.
drmacinyasha said:
Sprint in Sacramento is kick-ass. I'm not worried.
Click to expand...
Click to collapse
+1 for sactown always have full bars
I posted this in another thread but it applies here too. I get crappy 3G in my area and no 4G. They are so focused on bringing 3D phones but we can't even upload/stream regular vids to YouTube with their ****ty network. Why not roll out 4G in more cities and beef it up first? T-mobile is turning up the heat with 40mb in a few cities. This proves that sprint could turn it up as well if they wanted to.
http://www.androidcentral.com/t-mob...mpaign=Feed:+androidcentral+(Android+Central)
Sent from my PC36100 using Tapatalk
I do wish that the new Evo did have the LTE radio, as rumored, but I get 5Mbps in my apartment on 4G, so I'm not going to complain too much. And I have no issues with my 3G in this area, either.
The thing of it is guys, is what are our options? AT&T-Mobile or Verizon. Both with data caps, sub-par customer service(at least from my experience with the GF's iphone) and high rates. There's really no other choice.
That being said, sprint absolutely needs to step up their network. My evo will never connect to 4G. i can be sitting in downtown Dallas, TX, right in the middle of the alleged 4G coverage area and never connect. Its worthless.
I've never had an issue with 3G. Wimax is another thing. It's mostly good but I hardly use it for anything. I'm almost always in Wifi when I want to download a big file anyway. Pretty sure they are going to eventually add LTE support to their towers since Wimax is ok for cheaply blanketing an area in Wifi-like coverage but isn't so great in big buildings and they are dependent on Clearwire's oversubscribed network.
For all the talk of "why are they worrying about 3D phones and stuff like that", they need to stay up on the flashy new handsets because that is what gets them subscribers. This is their chance to really make or break their company with the playing field narrowing soon. AT&T proved with the iPhone that folks will put up with all kinds of crap for a must-have handset so they need to keep putting out exclusives that stand out in the market in order to stay attractive to customers.
Moving to another company would cost me a lot more per month and add a data cap so I am not going anywhere soon. I used to have T-Mobile to fall back on if Sprint ever pissed me off but with them being bought up, it's time to double down on Sprint.
Since when does VZW have a data cap? And I dont mean some data cap that "may" come at some point down the road. At this point the data is still unlimited.
I live in KC, which is basically saying the Sprint HQ (overland park is a division of KC) and the service here could def be better. 3g is no too bad, unless you go to Overland Park. Which is funny, because your IN the campus, and service blows. 4g... you pretty much have to be downtown to really make it "better" than 3g. I too find it odd that t-mo can ramp up 3g speeds to topple our 4g. Co worker has tmo and he dominates me in d/l speed. Somehow for him that equates to his mytouch slide 4g being better than my evo, but then again he does have a wicked self idolize-ing issue.
SilverStone641 said:
The thing of it is guys, is what are our options? AT&T-Mobile or Verizon. Both with data caps, sub-par customer service(at least from my experience with the GF's iphone) and high rates. There's really no other choice.
That being said, sprint absolutely needs to step up their network. My evo will never connect to 4G. i can be sitting in downtown Dallas, TX, right in the middle of the alleged 4G coverage area and never connect. Its worthless.
Click to expand...
Click to collapse
what part of downtown? i can sit over by the opera house and get 4g.
Ok guys, relax. It's one of two things if you are getting slow 3g speeds.
First, Sprint is actually growing again. In some areas it's growing so much that the existing network is at capacity. It's being addressed.
Or, it's a bug with some phones on 3.70 or 3.70 based ROMs. It's being addressed in the next update (not sure if it's going to be gingerbread or not)
clamknuckle said:
Ok guys, relax. It's one of two things if you are getting slow 3g speeds.
First, Sprint is actually growing again. In some areas it's growing so much that the existing network is at capacity. It's being addressed.
Or, it's a bug with some phones on 3.70 or 3.70 based ROMs. It's being addressed in the next update (not sure if it's going to be gingerbread or not)
Click to expand...
Click to collapse
Not disagreeing at all with your points, but the max capacity is what the op is saying he's/she's afraid of. I've seen extremely slow coverage expansion of 4g in KC, while other carries have been going hard at it. It's doubtful they are expanding 3g much anymore since 4g is the "new baby." I like Sprint don't get me wrong, but if the op is more concerned with coverage, and the fact that we face $10 a month for 4g coverage, he may very well be better off with another carrier.
You all act like Sprint could revamp their entire network overnight if they wanted. I know for fact they are working on it, and I see signs of improvement all the time. I can get 2Mb downloads now on 3g in several locations in my city where 2-3 months ago I was lucky to get 200k. Maybe they could make people happier faster in the short term by taking shortcuts, but it looks like they're doing it right. So have patience or gtfo.
http://newsroom.sprint.com/press_kits.cfm?presskit_id=19
xviiivx said:
You all act like Sprint could revamp their entire network overnight if they wanted. I know for fact they are working on it, and I see signs of improvement all the time. I can get 2Mb downloads now on 3g in several locations in my city where 2-3 months ago I was lucky to get 200k. Maybe they could make people happier faster in the short term by taking shortcuts, but it looks like they're doing it right. So have patience or gtfo.
http://newsroom.sprint.com/press_kits.cfm?presskit_id=19
Click to expand...
Click to collapse
Well if it's ok in your city then that should be ok for everyone worldwide then. Try growing up before posting please.
brownhornet said:
Since when does VZW have a data cap? And I dont mean some data cap that "may" come at some point down the road. At this point the data is still unlimited.
Click to expand...
Click to collapse
lol there unlimited, but we can and have canceled customers for using more then 5 gb a month without a tethering plan unlimited?
aimbdd said:
lol there unlimited, but we can and have canceled customers for using more then 5 gb a month without a tethering plan unlimited?
Click to expand...
Click to collapse
Supposedly Sprint also has a "cap." Never seen it myself, but that "rumor" has gone around a bit.
I feel the exact same way. My 3g is terrible, I get anywhere from 200-700 MAX DOWN and about 400 UP. No 4g at all. :/
Sent from my PC36100 using XDA App
jlechner said:
Well if it's ok in your city then that should be ok for everyone worldwide then. Try growing up before posting please.
Click to expand...
Click to collapse
Try growing up?? WTF??? Did you not click on the link to see that I was trying to provide some hope for people that are not in a good data area?
I did not even say it was ok in my city... I said there are signs of improvement and there are places that are great. I was just trying to help people out who think the network sux everywhere and Sprint is not doing anything about it anywhere... because that is wrong. They are working on it diligently.
Perhaps my "have patience or gtfo" comment was a little rude, but that sums up the situation here. The network sux. It's getting better. If you can't wait for the improvements, complaining on xda is not going to do anything for you.

My email about Sprint's degrading 3G speeds to Dan Hesse's Office

Below is my lengthy, but I think fair email about my past year with Sprint's nearly unusable 3G data network in my area.
To whom it may concern in Dan Hesse's office at Sprint:
Dear person reading this email, I have unfortunate news about how your network performance has been slowly degrading at the towers around the valley that I live in.
First off, here is the account info:
I live in in South East , which isn't the billing address (which is the office), but the home where I live when I'm not at the office.
When we signed up with Sprint last June, it was our first time using your network. You offered affordable family plans and had great service, according to your coverage maps and Consumer Reports ratings except that has ultimately not been the case the majority of the time.
As you can see for yourself, according to the coverage maps below (from sprint.com), there's perfect or nearly perfect voice and 3G data coverage at the billing address:
The first month or two that we had our EVO 4Gs, your network performed great and we were very happy with the service, but then in Sept. of last year, the 3G data completely stopped working/was slower than dial-up at the tower by the office. After calls to tech support, several techs claimed that the towers in the area had just been upgraded/updated...I asked: to what, dial-up?, since it wasn't just the tower by the office, it was the majority (and by majority, I mean 70%+ of the time) the 3G data barely worked or was slower than dial-up from the towers in and all around the Caldwell, ID area. Dropped calls were also a often occurrence.
When the Airvana Airave was released, I called in to tech support again, explained the situation and the tech found that we were experiencing upwards of 10% dropped calls, which is much higher than the avg. Also, tech support as never once admitted that it might possibly be the towers/network that's the problem; it's always: your phone must have issues, it mustn't be updated, ect., which I could see, except the same poor network performance was happening on all 3 of our EVOs, as well as all of my friend's EVOs in the areas. Several of them had also gotten the same story/runaround from tech support, too. Anyhow, relations sent us a free Airave, which was very nice of them, and that has made the phones work at the office/billing address, except the CSR in relations said that the coverage was 'very spotty' at that address, which I clearly don't see in your advertised coverage maps. With the Airave, 3G actually works and the calls are better, except the only reason for this is because it uses our ISP/internet to do so. The tower's 3G is still incredibly slow and much slower than advertised nearly a year later. I'm not at the office very often myself, so I can't provide you with speed test recent results, but I would suspect them to be in the 100-200k range.
Next, lets talk about the horrible service at the house. Home address is:
The service here (mainly data/3G speeds) haven't been any better than at the billing address; the sprint.com coverage maps also say that there is perfect or nearly perfect service here.
Surprise, surprise, it's also the tower that doesn't work in this case! By the way, there is an app called Antennas in the Android Market that locates which tower the phone is currently connected to, then plots it on a map - in case you were wondering.
I've called tech support and gotten the same story about how it must be the phone, not the tower...of course. Yes, my (previous) phone was rooted, but fully updated with the latest radios, PRI, NV and PRL), but other's EVOs on the plan are not rooted (but still fully updated) and they receive the exact same type of degraded service, therefore, it makes no difference to be rooted or not, even though the techs insist that it does. Finally, I gave up trying to communicate with tech support; retentions wouldn't send another Airave out for the house, either. The 3G data speeds have been hovering around 75 - 100kbps (1/6th of your lowest advertised 3G data speed, which is 600k) for almost a year - sometimes they reach upwards of 300kbps in the early hours of the mornings. For instants, one day I installed the latest Google Maps update which was about 5.75MBs; it took 28 minutes to download while I was out and about, but still in the radius/connected to the tower by my house...that's about 190kbps and probably a slightly more accurate speed test than using the Speed Test app since it was a larger file download.
Anyhow, I was in a 50MPH t-bone motorcycle wreck last week when a driver crossed the road directly in front of me when I was 10 feet from the intersection. In the wreck, my EVO was completely ruined and I was forced to get a new one. I just got home with a brand-new, fully updated, not even rootable (yet) EVO (I've been in recovery, without a phone, and haven't been home for 8 days) and guess what...the 3G data speeds have dropped even lower at the tower by my house since I was home last. Now, I can't provide a screen shot of the latest speed test results (because you have to be rooted for screen shot apps to work), but the results aren't good. The highest 3G data speed result is 23kbps, with the lowest being 4kbps; upload is slightly higher (typically is/has been) with 89kbps high and 37kbps low - that's out of 10 tests over 5 hours (every 30 minutes). Those speeds are completely unacceptable and less than half the speed of dial-up. Sprint's advertised 3G speeds are 600 to 1400...I'm getting 25.
And this continues, since its not just the towers by my house or the billing address, its about half of them, if not more. Like I said, I have several friends with EVOs who live in ; some of the EVOs are rooted, some are update, some aren't, ect. They're all experiencing the same lackluster service, even though they're in 'good' coverage - ALL depending on what tower their phone is currently connected too!
I finally stopped in to some of the local Sprint stores the other day and asked the employees there: What's up with the horrible 3G speeds? The guy at one store lied to me and showed me how he was getting perfect 1800kbps 3G speeds...of course the store had an Airave hooked up in the back, which the phone was connected to (when connected to an Airave, phones make beeps when initiating calls). The other 2 stores smugly agreed with me about how the speeds are super slow, even on their phones. On a side note, I really wonder how the hell you've been selling phones, except I know its most likely because 90+% of the customers don't know that its the crappy 3G speeds that make their email take forever to load, for Facebook to display a photo, ect.. One store did tell me that all they knew was that all of the towers from Portland, OR to SLC, UT were being updated and the ones here should have been fixed months ago.
Now, I know I'm not the only person experiencing these problems while also paying monthly for Sprint's completely and utterly unusable 3G data speeds, here, or in other parts of the nation. I know I'm not the first to email Dan's office about this problem with these same types of problems, too. I know what the replies from Dan's office have been about these types of network problems to other's. I don't expect a canned response. I don't except or want to get the runaround about the problems. I don't want to hear about how they'll be fixed by the 1st of some month in the near future, since that promise have always been broken when given to others. And I don't want a new phone because this one is the reason while I'm experiencing poor network performance.
What I expect is:
- A network/tower tech in my area to call and talk directly to me - I do do computer and tech work for a living and have read hours of information on forums and the internet; I know what I've been experiencing and I know what I'm talking about.
- Monthly discounts on all (3) lines until I receive your advertised 3G data speeds and service the majority of the time, not just when the phone is connected to an Airave our about 1 out of 7 towers.
In the end, I'm just your customer, asking for your advertised speeds and coverage, with no lies, runarounds or bull****. I'm not mad, just disappointed at how nothing has been resolved in almost a year. This is not how a business should be run.
Regards,
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
Click to expand...
Click to collapse
Not my fault; couldn't have been my fault, so STFU.
You try living with 3G speeds half the speed of dial up, in fact, cancel your home internet and sign up for Netzero's dialup because I'm sure it'll save you a few bucks a month; I hear they even have a free dial-up optimizer that gets you an extra kbps or two.
Hrshycro said:
Not my fault; couldn't have been my fault, so STFU.
You try living with 3G speeds half the speed of dial up, in fact, cancel your home internet and sign up for Netzero's dialup because I'm sure it'll save you a few bucks a month; I hear they even have a free dial-up optimizer that gets you an extra kbps or two.
Click to expand...
Click to collapse
just ignore the troll dude he is a n00b hope they give you a response will watch for one from you to see what they say and sorry about the wreak man!
I'm actually curious as to what the response will be.
Sent from my Nexus S 4G using XDA Premium App
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
Click to expand...
Click to collapse
Wow. Lol. That's all the input you have to give back?
Anyway, I'd like to see what the response is also. I had problems for about 2 months and after about 20-30 phone calls they came out and fixed the towers and haven't had any problems anymore. Hope it works out for you!
Sent from the Evo using XDA Premium
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
Click to expand...
Click to collapse
Troll of the day
Sent from my PC36100 using XDA Premium App
Hope you get a quick response. Please update us
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
I hope your stay at xda is a short one.
Evo4eva said:
Man you sure do whine a lot. First about your bike accident, which I'm more than willing to bet was your fault and now about this.
Click to expand...
Click to collapse
SMH!!
Sent from my PC36100 using XDA Premium App
Color me unimpressed with 3G speeds, too. Though this is my first 3G capable phone, so I don't really have anything to compare it to.
dsf3g said:
Color me unimpressed with 3G speeds, too. Though this is my first 3G capable phone, so I don't really have anything to compare it to.
Click to expand...
Click to collapse
i am shocked that its your first must have really liked the old one lol
ckoadiyn said:
i am shocked that its your first must have really liked the old one lol
Click to expand...
Click to collapse
My old phone was a Chinese copy of an HTC Touch 3G... but without the 3G. It was a fairly decent phone as far as Windows Mobile 6.1 phones go. I still use it at the gym as an MP3 player with a set of Sennheiser MM100 bluetooth stereo headphones because its A2DP music quality is far superior to my Evo. Before that I only had flip phones. I was on T-Mobile then.
The Evo, of course, outshines the old phone in every other way. It's a bonafide, pocket-sized Android tablet.
I too, want to know what the response will be. Please update this thread when you receive a response.
my 3g speeds have sucked every from Sacremento in the north, san diego in the south, tucson in the east, and all along the western coast from San Diego to Monterrey.
WHere did I get a good speed? Anytime I roam on the verizon network, and anytime I am in Mexico......Yes, it works great in Tijuana, Rosarito, Ensenada...
This latest update seems like it helped fix my speed though. Its still not the best, but hey I last checked in Tucson (yuck) and will check several locations between here an Los Angeles as I drive towards home!
Ahh, I miss Ensanada....
Great town to party in.
Hrshycro said:
Not my fault; couldn't have been my fault, so STFU.
You try living with 3G speeds half the speed of dial up, in fact, cancel your home internet and sign up for Netzero's dialup because I'm sure it'll save you a few bucks a month; I hear they even have a free dial-up optimizer that gets you an extra kbps or two.
Click to expand...
Click to collapse
Lmfao
Sent from my PC36100 using XDA App
I'll keep y'all posted on any replies from Sprint!
As soon as you used the word "bull****", you invalidated the entire email.
IMHO, you will probably get a canned response with no followup. The wording and flow of your message was more akin to what a kid would send in. But good luck, I hope you do get a real response, along with some satisfaction.

I hate At&t

http://www.reuters.com/article/2011/08/17/us-tmobile-att-lawsuits-idUSTRE77G59020110817
I know there's already a thread for this, but this article just seems too important for me.
Is At&t violating our rights? Somebody answer this for me.
don't know, but I just posted a thread about my complaint against AT&T today.
http://forum.xda-developers.com/forumdisplay.php?f=261
but apparently if the firm wins and we sign up, I think we can get $10,000
http://www.fightthemerger.com/FAQ/
Agreed.
I have heard from friends and customers as well how horrible att&t's reception can be, however i am not sure about customer service.
I have Verizon for a for my cell and Bellsouth for my home, I used to have att&t a long time ago.
I'm happy with at&t. Great customer service and great reception!. But why does everyone want to fight the merge? If anything it will boost t mobile
Sent from my Inspire 4G using XDA Premium App
I guess that depends on where you live. I was on AT&T less than a month ago and I can't say that I miss it. The service where I spent most of my time in was pretty bad. Calling coverage was somewhat ok around my work, but 3G was downright terrible. I could have a full row of bars on 3G and somehow still not be able to get on the web haha. My house was even worse. I'd usually have 1-2 bars, but it was almost a guaranteed drop call unless I sat right next to the window at the front of my house. Can't really comment on the customer service though, since I never really bothered to call.
Not really looking forward to the merge, but I'll reevaluate my options once my T-Mo contract expires. Maybe the merge will be a good thing. Maybe not. We'll see.
At&t kept the iphone exclusively for its own company for how many years?
Alot of my friends who are on T-mobile did so specifically because T-mobile has a better selection of phone plans for the working class. And I feel like they're not trying to screw me over with excess charges.
Back in the day, if you didn't like At&t, then fine, you still had T-mobile. But now it's not even possible to fight back against the merger.
trell959 said:
I'm happy with at&t. Great customer service and great reception!. But why does everyone want to fight the merge? If anything it will boost t mobile
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I'm against the merger because compared to T-mobile EVERYTHING ABOUT AT&T SUCKS! Their prices, customer service, phone selection...I mean AT&T ONLY RECENTLY got the Nexus S....I've had it on T-Mobile since Dec....
Silly people are silly.
I had T-Mobile for over 8 years and a year ago i switched to AT&T and got my captivate. I can say that I get much better 3g coverage, and much better 3g speeds in general. Yeah customer service isn't exactly the best but they help me with any issues I've had with them so far. But I am in the LA/OC area so I'm sure this is one of their most developed networks. But I remember on T-Mobile I would be stuck on Edge about half the time.
Everyone is different...but in MY AREA...T-Mo beats AT&T BY A MILE especially in coverage AND speed...not to mention I have the option to pay 60$ for 10GBs versus AT&T and their crappy 4GB for 45$....or I could stay with 5GB for 20$
#justsayin
All your OT are belong to Pipsqueak
I ran away to Sprint... >.>;
Real unlimited, and wimax is fast around here.
synaesthetic said:
I ran away to Sprint... >.>;
Real unlimited, and wimax is fast around here.
Click to expand...
Click to collapse
I wish I got 4g here. Sprint has been great other then that. Never had an issue that I couldn't get taken care of in a few minutes.

Categories

Resources