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If you got problems with your phone take it back to sprint. insurance or not

I dont know if its just the store I go to (Kaahumanu Maui, if youre lucky enough to be here) or if its sprint policy to help the customer out. When i first got my phone in June I jacked it up starting with getting water under the screen from the retarded protector kit, and secondly messing up the root process and bricking it. I took it back and told them Norton antivirus kept asking for a password which i never did put in (really did happen) but I didnt mention it happened during the root process which screwed the whole thing up... They tested it it wouldnt get past fastboot so they Just handed me a new phone no questions asked and for $0.
Screw up two on my part. I have been trying to get hdmi working with no luck. So the genius I am decided to clean the port with a qtip soaked in alcohol. It didnt work. So I unrooted and took it back to the store. Told them the Hdmi isnt working and I dont have insurance. They check it out and see the water indicator inside the phone (right next to the hdmi port! so dont clean it with anything wet) was red, also the hdmi connections were corroded. But the tech tells me dont worry usually you would have to just buy a new phone but this is what we will do. Pay $35 now and we will say we fixed your phone, then you can add insurance as its allowed after a repair. After that they just reported that I needed a new phone haha so i got a new phone for about $50. Im cancelling the insurance after a couple months and I get the new one all rooted and set up . Hope your experience is as good as mine.

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beesneazy said:
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Lol.
What a gypsy.
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Or...just call, complain about the slow data speeds and they'll just offer to swap out your phone, since that's obviously cheaper than actually fixing their network.

I believe I have a logical explanation. I about 2 months ago, found a sprint store that would do service on my phone. While there they informed me that sprint had up until that time, (about 2 months ago) had a very loose warrenty exchange policy. The phone could have physical damage, and as long as you reported a "Warrenty Issue" they would exchange it. They tightened it up, any signs of physical damage they won't service it. If the power button area gets 2 cracks, they won't service it. It was nice of them to do that little paperwork shuffle to get you insurance. good luck!

[INFO] My Transformer came with Android 2.2

I was one of the lucky bunch who got in on the Amazon deal at launch. I paid for overnight shipping, so I was excited to home to play with it.
I plugged in the AC plug to charge it, but it turned on with some Android message. I left it and it eventually turned on. I heard about the firmware update so I checked Status and the Android version was 2.2! Also it mentions "phone" in a lot of popups (e.g. when I am shutting down it asks "Are you sure you want to turn off your phone?").
It also does not charge while plugged in. How do I get to recovery mode to reinstall Honeycomb?

Yeah, gonna need some pictures before I believe this...

Yeah pics please. Are you sure its even an Transformer? lol

lol
yeah... pics or gtfo
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Pictures please.
And i would say why you want to install 2.3 by urslef. Just send it back. It might be a defective piece.

yeah, i had to make my first and only post since I made this account 7 months ago to tell you that I need to see pics before I belive it.

Same question, in all seriousness - although it's possible that you have some pre-release firmware that was added by mistake, can you confirm that this is actually a TF101? The model number is on the back, right at the bottom.
If it really is a TF101, then I would call their CS department and ask them. And go right to an L2 because the L1 techs are pretty useless.

Pics
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*subscribed*
This should be interesting.
Brandon

mogao said:
I checked Status and the Android version was 2.2! Also it mentions "phone" in a lot of popups (e.g. when I am shutting down it asks "Are you sure you want to turn off your phone?").
It also does not charge while plugged in. How do I get to recovery mode to reinstall Honeycomb?
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You're lucky. Mine came with Android 1.6.
Wanna Trade?

Pics...
pics...
pics...

proof
can't post links so here's a shot
h t t p: / /photobucket.com/mogao

This link does not work.
you better go to that picture and click "Direct Link" on the right.

Link works....
and...
Yikes, it does says 2.2.
My apology.

I would keep it, and sell on eBay or something. It might fetch a lot of $$$$$$$.

that's awesome. ebay it. haha kidding. you should definitely call asus about this.

For those having problem with the link.
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Look at the build version, "daily-userdebug -test-keys".
Maybe it is some test version that they use at the factory, and this one didn't get reflashed to honeycomb. Could have some interesting stuff on it.

Yup. He wasnt lying.

kev30 said:
that's awesome. ebay it. haha kidding. you should definitely call asus about this.
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NOT awesome! I'm thinking of returning it to Amazon, but it's no where in stock so I probably won't get a replace anytime soon.
I emailed ASUS and will call them tomorrow.

My sisters Atrix 4g was stolen?

My sister and I both have Atrix 4g's - and hers was stolen, but she didn't care too much because (being the spoilt little girl she is) already has an iPhone 4s not more than a week after getting it stolen...even after I told her it could be tracked.
She said if I could track the phone, I could have it - so I've been trying to track it via myMotoblur
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This is all I ever get when I attempt to track it, I have the same phone and it always loads within 10 minutes.
I have a feeling it's off or something - what do you suggest I do?

Probably the thief didn't have a charger?

Hey, cool. Good luck!
Post everything that happens on here, if you don't mind. I'd be very interested in seeing how this turns out.
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i'm pretty sure it's off until he sells it and the new owner turns it on.

What if they did a factory reset? Would that clear the blur account? I always used lookout or seek droid so idk... can blur track other means than the blur account being on the phone?
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A factory reset will make it impossible to track as it wipes the blur info.
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I downloaded androidlost on mine.. its awesome..
If its lost/stole I can take pics with both cameras.. record sound off the mix.. make the alarm go off.. get the last 10 texts sent.. wipe phone.. ton of other stuff..

Since she already has a new phone on that line the SIM is now burned, which means no go on looking for it even with something like lookout installed.
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Well an imei search by carriers or the police can find it, you just need the receipt with the imei on it. At least that is possible here in Europe.

crnkoj said:
Well an imei search by carriers or the police can find it, you just need the receipt with the imei on it. At least that is possible here in Europe.
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It's possible in the states too, if you know what hurdles to go over and which hoops to go through. Very low on the priority list here.
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if you dont do it within the first 24 hours, its probably wiped.
you could also try the app, Plan B - it uses the OTA app install to installer and get gps coords of your phone:
https://market.android.com/details?...GwsMSwxLDEsImNvbS5sb29rb3V0LmxhYnMucGxhbmIiXQ..

I bet she just wanted an phone.. I bet its sitting in her drawer with the battery pulled. .. lol

A girl had her phone stolen at my work, she contacted Verizon and had them track down the phone. The person who stole it was caught and charged, she got her phone back. Its all about how you talk to the cs rep.
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Has anyone seen anything like this?

It is really weird.
After a night with my friends at a bar, I remarked the second day that this had happened to my phone. I DO have a case, it did NOT fall and there's no screen protector on. Seems like it's an bubble under the screen! Also, there's no crack on the phone which is really weird.
PS: Being dark outside, I can'T even tell when this happened during the night.
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that is strange, did you leave in the sun by any chance before hand? looks like a defected problem on the external surface of the phone are you still under warranty?

Device defect, take it back.

Yeah still under warranty and I didn't leave it under the sun except one time in July! It was in my car and it said phone cannot charge too hot or something like that! But this was a long time ago and I don't think it could be related!
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Ah I know exactly what happened.. It's got a skin disease.

I just received this from them today. Don't know what it should mean. Covered by the waranty or not? They're not too clear about it. Anyone?

gr4v1ty said:
I just received this from them today. Don't know what it should mean. Covered by the waranty or not? They're not too clear about it. Anyone?
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I would think it would be covered by the warranty, but what does it say about cosmetic stuff? I would make sure to tell them something else is wrong with it that's covered by warranty so you get a new one.

did you hear anything back about this?
I have the same problem and I took it to an AT&T store and the guy there said he had seen it multiple times. He also couldnt give me a new phone then and there.
What did you do to get it fixed/replaced?
I am still under warranty.

To be honest, I didn't try anything yet. Everything involved sending the phone and waiting which I didn't have time to do. Also, they didn't specify nothing about the cost. Everything was going to be determined there. So I'm just going to wait till my finals are over and I'll go directly to the service center and see there. My cell phone company couldn't exchange it for me neither.
PS can you post a pic of your screen? How did it happen in your case?
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Service center in Montréal repaired it for free. Just in case someone else has this problem
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Vertical Green Line

Well a vertical green line showed up on my dt2 today. Done everything to try and fix it. Did a factory reset and no help. Phone has been babied and not dropped. Took it to Verizon store today and they are sending me a new one and for me to send this one back. Other than this its been a good phone. Battery life has been awesome. But some have been reporting bad battery life. Hope my next one has a good battery.
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My first one did this within 9 days. 15 day exchange resulted in a brand new phone. So far *fingers crossed* so good.

vpr5703 said:
My first one did this within 9 days. 15 day exchange resulted in a brand new phone. So far *fingers crossed* so good.
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Did you get yours from Motorola or Verizon? I was thinking of swapping my Turbo 2 due to a screen uniformity called banding, but I got mine via motomaker so I will have to get a different one from Motorola.

Got mine from Verizon.
I've seen where several people have this happen. So I'm concerned this will happen again. Wondering since the screen is all plastic, is it too soft?
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gfrrt65 said:
Got mine from Verizon.
I've seen where several people have this happen. So I'm concerned this will happen again. Wondering since the screen is all plastic, is it too soft?
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I doubt that's the problem. It's probably just a production issue since it's probably in the first batch of phones. Mine hasn't displayed this yet and I got mine through Verizon using MotoMaker. I've pressed my screen fairly hard with no issues yet. I'd say don't worry about it, just unfortunate luck that it happened.

Got my replacement in today from Verizon. Not a new phone but a like new phone. So far seems pretty good. Hoping this one won't do the same thing
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scififan68 said:
Did you get yours from Motorola or Verizon? I was thinking of swapping my Turbo 2 due to a screen uniformity called banding, but I got mine via motomaker so I will have to get a different one from Motorola.
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I got mine from Verizon.

Strange. Mine's had a vertical magenta line in the same area that comes and goes, usually right after I turn the screen back on. Sounds like I should probably get a replacement...