[Q] Issues with TrueTouch - Xperia Arc General

It's weird nobody has noticed or said anything about this yet, because it's really frustrating me.
As you probably know, Xperia Arc comes with a new screen technology called TrueTouch, which supports up to 32-points of contact. There's an issue which I believe Android is not handling apparently right. When writing (using any keyboard). If I try to write fast, it will make a drift between the first and second letter pressed, and of course, non letter will be written. Is it happening to anyone who likes to write fast?
If you don't see it, another way to see this problem, is going to the main screen, and just touching fast with two fingers, with a bit of distance between them, and not at the exact same time, and you will see how it changes to the next panel, because it's like you'd slided to change the panel (see the image below). I'm concerned about this, cuz I used to write really fast with a sucky iPhone. I really love my arc but this is annoying.
I even wrote to Cypress, the screen manufacturer, and they told me this: "Thanks a lot for sharing your experience with our touchscreen controller. The drift which you are seeing is because of the way application is written on the top layer. Unfotunately, I won't be able to share much of the technical information with respect to this part because this information is shared only if the customer is qualified."
I assume Android is not set up yet to work proper with this TrueTouch. Can any developer fix this? Or let the android people know? Maybe turn the screen into 2-points only so it won't drift? IDK! Please, anybody?
img718.imageshack.us/i/explanation.jpg/
UPDATE:
Guys I think there's something we can do to rush the update for this problem! Go in here: http://code.google.com/p/android/issues/detail?id=16112&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars and give a STAR to the case. When a case has more stars, the android dev team pays more attention. If it ask you to sign in, I think you can just use your google account as I did.
UPDATE 2:
[UPDATED]
We got answer from a Google's Developer:
"Thanks for your report. However, in this case it is best that you bring this issue to the attention of your phone manufacturer. The Android Open-Source Project allows companies to bring devices to market by customizing the Android source code as they see fit. Therefore, the Android team is unable to help with issues regarding specific devices."
And as I replied to him: how comes? I don't think this is a "specific devices" problem. It's just S.E. was the first to implement this kind of screen. Google should add support considering other brands will probably start implementing this technology too. However, I guess we will have to wait until custom ROMS start coming out and some developer fix this for all of us.
Does anybody knows how to contact Sony Ericsson? Their website is too limited and all customer service representatives only say "go to your operator's office" and useless stuff like that. We need to send emails to the HQ. Any ideas?

I also noticed this I thought the touch was very bad even broken and take the phone back.
But after some testing I concluded it wasn't broken but it was a software issue. So I think we have to wait for updates to fix this proplem.
Hope to see it get fixxed.
PS. Not every touch visualiser works well on the arc.
Sent from my LT15i using XDA Premium App

Works fine for me, way better than my X10

Thank god I'm not the only one, hehe. Do you think there's anything we can do to notify this to Sony Ericsson? I think if we do so, they'll fix it fast.

commodoor said:
PS. Not every touch visualiser works well on the arc.
Click to expand...
Click to collapse
That's right, because they're not written for TrueTouch support. Android should be aware of this, considering this is the first phone with this type of screen. Is there any developer who can check on this?

Ive noticed trouble as above too, but mainly when pinch to zoom my screen always shoots to the right, try it, zoom in, keep your 2fingers still once youve pinched in or out and youl see what I mean
Sent from my LT15i using XDA App

StickyGeko said:
Ive noticed trouble as above too, but mainly when pinch to zoom my screen always shoots to the right, try it, zoom in, keep your 2fingers still once youve pinched in or out and youl see what I mean
Sent from my LT15i using XDA App
Click to expand...
Click to collapse
Damn! You're right. As I said, there's gotta be a way we can notify Android Developers or Sony Ericsson to make the fix in the software so the TrueTouch can work right. Any ideas?

I think we can solve it with this
Guys I think there's something we can do to rush the update for this problem! Go in here: http://code.google.com/p/android/issues/detail?id=16112&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars and give a STAR to the case. When a case has more stars, the android dev team pays more attention. If it ask you to sign in, I think you can just use your google account as I did.

A star to fix the arc's screen problems!
Hey guys I think there's something we can do to rush the update for this problem! Go in here: http://code.google.com/p/android/issues/detail?id=16112&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars and give a STAR to the case. When a case has more stars, the android dev team pays more attention. If it ask you to sign in, I think you can just use your google account as I did.
If you don't know which problem i'm talking about, you can read the thread here: http://forum.xda-developers.com/showthread.php?p=12880602
[UPDATED]
We got answer from a Google's Developer:
"Thanks for your report. However, in this case it is best that you bring this issue to the attention of your phone manufacturer. The Android Open-Source Project allows companies to bring devices to market by customizing the Android source code as they see fit. Therefore, the Android team is unable to help with issues regarding specific devices."
And as I replied to him: how comes? I don't think this is a "specific devices" problem. It's just S.E. was the first to implement this kind of screen. Google should add support considering other brands will probably start implementing this technology too. However, I guess we will have to wait until custom ROMS start coming out and some developer fix this for all of us.
Does anybody knows how to contact Sony Ericsson? Their website is too limited and all customer service representatives only say "go to your operator's office" and useless stuff like that. We need to send emails to the HQ. Any ideas?

I confirm this problem! I had similar situatiot at hd2 so I decided to change into Arc :-S lol btw now I'm not going to change the phone because I very like arc. We have to inform SE about this issue and I hope some firmware can fix this;-) now I have to write a little bit slow to avoid that
Sent from my SE ARC

Also noticed this when typing, especially in landscape mode using two fingers...

I bought ARC to avoid this issue from HD2, and what: surprise... But hd2 is old timer and old touch technology.. Has anybody inform se support about that??
Sent from my SE ARC

Response from google:
Thanks for your report. However, in this case it is best that you bring this issue to the attention of your phone manufacturer. The Android Open-Source Project allows companies to bring devices to market by customizing the Android source code as they see fit. Therefore, the Android team is unable to help with issues regarding specific devices.
Click to expand...
Click to collapse
so we go knocking SE door?

commodoor said:
so we go knocking SE door?
Click to expand...
Click to collapse
Definitely! The thing is there's no way through S.E. website to get in touch with somebody from the headquarters. They just have useless representatives by country who actually won't escalate our problem. It would be nice if we could send an email to Sir Bert Nordberg (president), or Rikko Sakaguchi or Kristian Tear (VP's). Any ideas?

I send email to Polish SE support with link to code.google website from 1st post.
Sent from my SE ARC

arcanixX said:
Definitely! The thing is there's no way through S.E. website to get in touch with somebody from the headquarters. They just have useless representatives by country who actually won't escalate our problem. It would be nice if we could send an email to Sir Bert Nordberg (president), or Rikko Sakaguchi or Kristian Tear (VP's). Any ideas?
Click to expand...
Click to collapse
Like you said, where are we gonna complain, we can tweet the sonyericsson?

Karooluss said:
I send email to Polish SE support with link to code.google website from 1st post.
Sent from my SE ARC
Click to expand...
Click to collapse
SE answered to me, that they haven't noticed this problem, and that I should update my software (wtf) :|
Sent from my SE ARC

Karooluss said:
SE answered to me, that they haven't noticed this problem, and that I should update my software (wtf) :|
Sent from my SE ARC
Click to expand...
Click to collapse
This is standard BS. Always if you come with a problem they expect a noob with no knowledge at all and say do a update, or a wipe this will help. I'm in the IT world and know how it goes and this kind off stuff can make me angry

Karooluss said:
SE answered to me, that they haven't noticed this problem, and that I should update my software (wtf) :|
Sent from my SE ARC
Click to expand...
Click to collapse
Goddamn! Just like I said, they're useless. Any ideas how to get in touch with some useful developer from sony ericsson? Google is rolled out, Cypress is rolled out, so our real choiceschoices are to insist with sony or r wait until some custom rom that actually will fix this.
Sent from my slow-writing arc!

I tried to replicate the case with home screen, but I didn't see any.
I found the problem with typo when typing too fast as well, but it seems to me it's not caused by TrueTouch.

Related

BT issues on Hero ROMs

Anyone know what the status is with the issues? Are they close to resolving it?
Not one single person can answer this question? I find that very hard to believe. I would put it on the developer board but I'll probably get *****ed at...
rickytenzer said:
Not one single person can answer this question? I find that very hard to believe. I would put it on the developer board but I'll probably get *****ed at...
Click to expand...
Click to collapse
No one's posting because the issue is not resolved, and probably won't be until HTC releases a sense-ui sapphire rom. Wait a few weeks..
Yea it looks like it's so much of an issue they don't even mention it anymore in the 'not working' list, it's just kind of accepted it's not going to be included. I get more frustrated with the fact that it is just not included in the 'still not working' list than the fact they are not able to fix it.
I do expect that once it is working you'll see... xxxx Hero version X.x.xx.x. W/BLUETOOTH [XX.XX.XX] or something close in the thread headers.
Yeah there will probably be a big banner and a parade once bt and LED's are working 100%. But really both of those in my world aren't missed. But yeah once sense ui gets to the Dream/MT3G it'll be fixed.

[petition] just sign

i know some people will get annoyed by this, but people ask se on the wrong way, they wont ever give out their code, so im trying to ask them to atleast send us an patch to unlock the bootloader
SIGN HERE
p.s. maybe its a waste of time, but atleast we're trying...
and back to top ^^
You're wasting your time. SE will not unlock the bootloader...end of
Atleast we can try
Sent from my X10i using XDA App
signed, only took few seconds. if all of us can do the same, it'll be a mighty power that sony can not resist. stick together, we can do anything.
They won't ever do it. However they unlocked our bootloader would get reverse engineered for everyone.
We just need to wait for the devs.
Im not giving up without trying, but just let's face it: SE will never do this.
They have more important things to think about (Arc? Of course! lol ).
Anyway, Im signing just to support the request even if I know it won't be delivered.
thanks all even tho it might have no use, what did you lose? 1min of ur life?
no we got, yes can be given.... <- thats what we say in holland
i think we need more votes o.0
signed. we can hope.
Sent from my X10i using XDA App
signed ^^
lets see it it changes something in future
signed. opened bootloader will gave us access to full RAM, also 16M colors etc. etc.
Signed it myself, though it won't have any effect on the X10 development.
Sent from my X10i using XDA App
Meh... what the hell, why not, I signed the other bootloader topic.
I know our DEVs will get to it before SE ever moves their asses if they do by some miracle decide to unlock it (somebody needs to blackmail them )
(I'm joking there... don't need to hear about how unethical that would be)
here is what I posted there.
I have to ask for this as well. Anybody who is willing to put a custom rom ect. on their phone most likely fully understands that the warranty will be void after such an act. SE's extreme lock down of this phone is against the open android spirit, and many of us are stuck in a contract with an outdated phone, we bought these "awesome" (has the potential to be anyways) phones and are now the laughing stock of the android community. Please give users who want to, the ability to full modify their phone, that they paid for, as it wasn't cheap.
Click to expand...
Click to collapse
thanks all, hope se will atleast answer on my post on their thing...
oh and we cud use more signers xD
signed, hope they do something ..
Signed
Sent from my X10i using XDA App
May I add something to all the comments "SE will never unlock it".
SE was very clear on not letting the phone have dualtouch support. But what happend now? On our request they made dualtouch. If we had given up complaining about DT we wouldn't have it today...
Sent from my X10i using Tapatalk
I also believe that se wants to make up for the x10 mistake. They are giving up upgrading it and give us free reins with the phone by releasing the bootloader when they release arc. That's my thoughts
Sent from my X10i using Tapatalk
Skumtomten said:
May I add something to all the comments "SE will never unlock it".
SE was very clear on not letting the phone have dualtouch support. But what happend now? On our request they made dualtouch. If we had given up complaining about DT we wouldn't have it today...
Sent from my X10i using Tapatalk
Click to expand...
Click to collapse
You are wrong. They tried to do it because initially they made an official announcement that the phone isn't capable. But then some Chinese hackers were able to programme it, posting videos to show the whole world that the phone can use pinch-to-zoom.
That video contradicted the company's claim. In order not to put themselves to shame, they managed to implify pinch-to-zoom.
This case isn't about your futile complaints. It's about their reputations at stake.
Sony Ericsson never made any statements about them not able to unlock it. It's a fact that the phone is unlockable. They are just taking steps to prevent hackers from hacking the phone (which, I find their spirits commendable). Their reputations much better letting the customers know that their phones are safe from hacking.
Their target audiences are the majority commoners. Not tech geeks nor hackers. Please bear this in mind.
So, if in the possible future, some hacker manages to hack it, post a video, that won't faze the company. That'll make the company be more determined to make future phones more hack-free.
So good luck to you guys. And with my theory, I hope you guys are more prepared so that there won't be more whining of disappointment posts when your plans fail. =D

Sony erricsson talk = broken

http://talk.sonyericsson.com
Seems to be broken.
Has anyone else tried to login recently?
Can't log in for months, I always get ''unknown error has occurred'' message
also sync service is unavailable via community page
What is this sony ericsson talk?
Something like msn , bbm?
It's a forum.
Yeah I just don't know what to do? I've been unable to sign in also
Sent from my x10 on gingerbread
General problem
It is a general problem, not just your account,
If you look at any overview, you can see that it has been down since last Friday
example:
http://talk.sonyericsson.com/community/support/other
Why?
I've tried browsing a bit to see if I can find anything on the issue, but no one seems to write about it, except this thread, and a single remark in a gsmarena.com comment thread.
Does ANYONE have a clue on what the f**k is going on? It's two weeks as of today???
I wrote to them after a few days, but got a empty-reply
"Vores synctjeneste på vores websted er desværre ikke tilgængeligt i øjeblikket grundet opdateringer og vedligeholdelse. Vi har sendt feedback videre angående dette og håber på en hurtig løsning.
Vi beklager meget denne ulejlighed."
traslated:
"Our sync service on our site is unfortunately currently unavailable due to updates and maintenance. We've forwarded feedback about this and hope for a quick solution.
We very much regret this inconvenience."
...And the Danish is as a bad as the translation...
Sony ericsson got hacked?
Looks like a ddos attack.
Serving would not take this long.
But I could be wrong.
It works fine here, I guess it has stopped.
Working again
It's working again. Who knows, maybe someone has read this thread, and fixed it - but still amazing that it can be allowed down for two weeks, without at the very least a dedicated splash-screen on the login attempts....
eske.rahn said:
It's working again. Who knows, maybe someone has read this thread, and fixed it - but still amazing that it can be allowed down for two weeks, without at the very least a dedicated splash-screen on the login attempts....
Click to expand...
Click to collapse
I am happy SE got it sorted.
Yeah if they were servicing the site they would have put up some sort of page to make people aware.
I hope it does not effect the update.
Yeah they got hacked by some English dude, he got busted yesterday. Back up now though.
X10 2.3.3 CM7.0.3
FormBee said:
Yeah they got hacked by some English dude, he got busted yesterday. Back up now though.
X10 2.3.3 CM7.0.3
Click to expand...
Click to collapse
Kind of reason for SOME concern. Syncing and stuff leaves information on THEIR servers, and if they leave one of their sites DOWN and say nothing about the security issues and how they plan to fix/address them, well, I for one do not feel "safe".
acmbc said:
Kind of reason for SOME concern. Syncing and stuff leaves information on THEIR servers, and if they leave one of their sites DOWN and say nothing about the security issues and how they plan to fix/address them, well, I for one do not feel "safe".
Click to expand...
Click to collapse
I doubt smartphones are particularly secure in any case, although I am not really clued up on the subject (neither are the majority of smartphone owners I'd bet).
SE X10i 2.3.3 CM7.0.3
This is why hacking other peoples sites is not worth the risk.
If you screw up it's jail time.
Uh login seems to be broken (again).
I wonder if it is hackers this time?
EDIT 2012-01-25:
They are functional again
EDIT 2012-01-26
Well it's are down again, now with a message
{
"data": "Unknown application: com.sonyericsson.talk",
"status": 103
}
Click to expand...
Click to collapse
EDIT 2012-01-27:
They are functional again

Warning When Buying a Phone from a Little Chinese Company

Here's what I get buying a phone from a little Chinese company:
Gmail did not work when I first got the phone.
Oppo released a firmware update yesterday, which fixed the Gmail issue.
However, the firmware introduced a new issue: SMS now does not work
Next update will probably break the phone dialer.
I suppose Oppo doesn't think the fundamental essence (phone/sms/email) of a phone is all that important.
knite75 said:
Here's what I get buying a phone from a little Chinese company:
Gmail did not work when I first got the phone.
Oppo released a firmware update yesterday, which fixed the Gmail issue.
However, the firmware introduced a new issue: SMS now does not work
Next update will probably break the phone dialer.
I suppose Oppo doesn't think the fundamental essence (phone/sms/email) of a phone is all that important.
Click to expand...
Click to collapse
That's not fair mate.
I just got mine today,and I like the phone very much.
If there are problems,the oppo team and forum members will get into it.
If you don't like the phone,sell it.
Don't give the people at oppo the blame,they are doing the best they can.
^^ I have to agree.. but my SMS has been working fine and always has :-/
Sent from my X909 using Tapatalk 2
on latest Firmware update
and havent had a problem at all. ive been sending SMS/gmails all day no problems here
Haha,Knite75 seriously? You should just mail me your Find 5 if you hate it so much.
Just pre-ordered the HTC One
This Oppo POS will hit the trash bin when the HTC One arrives.
knite75 said:
Just pre-ordered the HTC One
This Oppo POS will hit the trash bin when the HTC One arrives.
Click to expand...
Click to collapse
Like I said,mail it to me instead of wasting it. I actually want one.
Allanitomwesh said:
Like I said,mail it to me instead of wasting it. I actually want one.
Click to expand...
Click to collapse
You don't already have a F5?
Sent from my X909 using Tapatalk 2
I kinda diverted my funds
Buy me one?
Allanitomwesh said:
I kinda diverted my funds
Buy me one?
Click to expand...
Click to collapse
..probably not but if I get another phone anytime soon and you haven't gotten your F5 yet then I'll give you a great deal..if your still looking for one.
Sent from my X909 using Tapatalk 2
Thanks,if Knite75 doesn't beat you to it and is feeling charitable,I'd appreciate that.
for a company that's as highly regarded for their top end AV equipment.... they'll get it right!
It kind of sounds like you weren't ready for this device anyway, it has been stated OVER AND OVER that the software is still in development and that it isn't perfect yet. However I'm fairly certain that I know what your problem is.
You might have put in the wrong area codes for your contacts, for instance in The Netherlands the number most people would use would be: 06xxxxxxxx instead the Find 5 requires it to be formatted like this: +316xxxxxxxx . It's a hassle but by syncing all of your contacts into google.com/contacts you can edit them within 10 minutes and never have any trouble with it again.
Another thing, try posting these kinds of issues on the OPPO Forums.. They are highly populated and they will help you find a solution for the stock firmware much faster than most of us on XDA could...
Please give your Find 5 to someone who will appreciate it more..
Thank you.
I have over 500 contacts, and most with multiple contact numbers.
I'll see if I can find the time to edit them all to the number format you suggested.
Strange, it was working okay, until the latest firmware update.
Jell0zz said:
It kind of sounds like you weren't ready for this device anyway, it has been stated OVER AND OVER that the software is still in development and that it isn't perfect yet. However I'm fairly certain that I know what your problem is.
You might have put in the wrong area codes for your contacts, for instance in The Netherlands the number most people would use would be: 06xxxxxxxx instead the Find 5 requires it to be formatted like this: +316xxxxxxxx . It's a hassle but by syncing all of your contacts into google.com/contacts you can edit them within 10 minutes and never have any trouble with it again.
Another thing, try posting these kinds of issues on the OPPO Forums.. They are highly populated and they will help you find a solution for the stock firmware much faster than most of us on XDA could...
Please give your Find 5 to someone who will appreciate it more..
Click to expand...
Click to collapse
knite75 said:
Thank you.
I have over 500 contacts, and most with multiple contact numbers.
I'll see if I can find the time to edit them all to the number format you suggested.
Strange, it was working okay, until the latest firmware update.
Click to expand...
Click to collapse
I'm guessing your american? In that case you shouldn't use +31 but you should use +1 I believe.
Here is a link that should help: http://www.happyzebra.com/dialing-codes/USA-country-code.php
Awesome, thank you!
Being a phone and all, you would think, Oppo would have the phone and SMS functions all working properly yesh?
Jell0zz said:
I'm guessing your american? In that case you shouldn't use +31 but you should use +1 I believe.
Here is a link that should help: http://www.happyzebra.com/dialing-codes/USA-country-code.php
Click to expand...
Click to collapse
knite75 said:
Awesome, thank you!
Being a phone and all, you would think, Oppo would have the phone and SMS functions all working properly yesh?
Click to expand...
Click to collapse
I don't know why the phone has a problem discerning which country it should dial I just know it's having some trouble with it.
Might be as easy as writing a base code to change the 0 into the country code the user is currently in.
For international calls you will always have to use the +1/+31 notation.
Works fine here in US, They will get it fixed looked what all they fixed with update number+1.
I probably got my Find 5 well before just about anyone on this forum (devs and beta testers excluded) and since day 1 it's been the best phone I've ever owned/used. Obviously there were problems with the Chinese firmware, but those were quickly resolved. Oppo brings out an update just about every week for this phone. It's fast, slim, beautiful and powerful. And Oppo is a major manufacturer of electronics even in America, albeit for media electronics like bluray players etc. You obviously aren't using Google enough to resolve your problems, and your problems all sound like software related bugs, which can be easily resolved by updating to any official update of the international ROM. Oppo is not to blame.
Sent from my X909 using Tapatalk 2

Adidas miCoach Smart Run

Too much for too little?
Or, a good training partner updating from Motorola Motoactv?
This review says it's a reskinned Android 4.1.
http://www.engadget.com/2013/11/19/adidas-micoach-smart-run-review/
Upside: heart rate monitor included.
Downside: only 3gb of free space.
i'd call 400$ a downside too...
JarlSX said:
i'd call 400$ a downside too...
Click to expand...
Click to collapse
AHAHAH 400$ :=0
i already think i was crazy when i bought motoactv for 200, now i dont regret it but, 400 its almost the price of a great phone,
do the Adidas micoach take coffes or do your bed in the morning?
otherwise....
crazy price. who will buy this?
hackerse7en said:
AHAHAH 400$ :=0
i already think i was crazy when i bought motoactv for 200, now i dont regret it but, 400 its almost the price of a great phone,
do the Adidas micoach take coffes or do your bed in the morning?
otherwise....
Click to expand...
Click to collapse
Can it be rooted
no dev to expect? ill check mine out.
That article is from two years ago.
i heared, there will be a next gen this fall. But im interessted, so maybe ill give it private a try... as soon as i get in stuff!
Did anyone find a jailbreak or a Windows driver to get access to the watch. Support will be closed very soon, seems to be there is no possibility to download GPX tracks from the watch directly.
forandy said:
Did anyone find a jailbreak or a Windows driver to get access to the watch. Support will be closed very soon, seems to be there is no possibility to download GPX tracks from the watch directly.
Click to expand...
Click to collapse
Hi forandy, any new about the acess to Smart Run?
forandy said:
Did anyone find a jailbreak or a Windows driver to get access to the watch. Support will be closed very soon, seems to be there is no possibility to download GPX tracks from the watch directly.
Click to expand...
Click to collapse
Also want to know!
I've been talking to Adidas, and they say that my warranty has void, so they cannot do anything about it!!! So annoying...
I threatened them about writing all over the internet the good service they provide! Anybody can help me out? Sites, places to talk real bad about this issue?
It is a shame that a super brand like Adidas don't ensure the usability of their own and expensive products, don't you guys agree?
sorry for the revival - any one know how to bypass the activation on these devices ? had my device reset and now cannot activate - since unable to get token /login...FFS!! So for folks that are still using this - don't reset device or else you'll have a nice paper weight.
haven't found anyway to put the device in debugging mode to maybe at least bypass activation so I can just use the core features (mp3/gps/HRM).
if you remove the rear cover - there is pads for UART/SPI not to sure at this stage - will have to do some digging...
Flash CHIP (4GB) is SAMSUNG KLM4G1YE4C-B001.
Just to keep everybody informed!
After many, many, but many complains on Adidas, and with the good help of the resolver . com, i got my money back after sending the watch to Germany.
The only bad thing was that had to wait for 2 months after they got the watch there, but...
Bastards
Stopping the support before the announced date - thats disgusting!
Never will buy Adidas products again!
I've used mine for several years and now its not the question of money! Still use them as HRM monitor, hoping to find the solution to download other info some day!
Crake said:
Just to keep everybody informed!
After many, many, but many complains on Adidas, and with the good help of the resolver . com, i got my money back after sending the watch to Germany.
The only bad thing was that had to wait for 2 months after they got the watch there, but...
Click to expand...
Click to collapse
Could you please provide more details on how you got your money back? I was just talking to the support today and they told me to speak with Runtastic (why ever, since I doubt that they took over the software development for the watch).
TehTempstack said:
Could you please provide more details on how you got your money back? I was just talking to the support today and they told me to speak with Runtastic (why ever, since I doubt that they took over the software development for the watch).
Click to expand...
Click to collapse
Yeah, they also told me that, but i fought against that argument because i bought it on Adidas (had a proof of that with me) and not on Runtastic, whatever that companies sells, so my complaint was against Adidas.
Also opened a case on Resolver.co.uk, which did help.
And threatened them al the time to spread the news about this nasty behaviour of Adidas All Over the Internet!
Much efforts, but they did compensate at the end.
Hope this can help you
Crake said:
Yeah, they also told me that, but i fought against that argument because i bought it on Adidas (had a proof of that with me) and not on Runtastic, whatever that companies sells, so my complaint was against Adidas.
Also opened a case on Resolver.co.uk, which did help.
And threatened them al the time to spread the news about this nasty behaviour of Adidas All Over the Internet!
Much efforts, but they did compensate at the end.
Hope this can help you
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Thanks a lot for sharing. Spoke with the support a few days ago - they told me, they cannot give me an answer right away but want to come back to me via mail. Still waiting for that to happen...
TehTempstack said:
Thanks a lot for sharing. Spoke with the support a few days ago - they told me, they cannot give me an answer right away but want to come back to me via mail. Still waiting for that to happen...
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Ok, then i wish you luck my friend, and a tots of patience.
Crake said:
Ok, then i wish you luck my friend, and a tots of patience.
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Thanks a lot - guess that's the only thing I can do right now.
From a technical point of view I'm still wondering, why they didn't publish a possibility, to let the issue get fixed by the community (of course I'd expect a company like Adidas to fix it by themselves, but that oviously didn't happen). I'd assume that they change shouldn't be that big, since only the upload target has to be changed - or am I mistaken? And even in the case, that they don't want to publish any details on the watch OS or the app running ontop, it should have been possible to just create a website that accepts MiCoach logins that are trying to publish acitivites and just forward them to the Runtastic site.
Either approch would be better than just pissing off all the people who payed a lot of money for the watch.
Still noone found a possbility to download GPX (or any different format) files? Think this is the only thing which is missing to run standalone ... meanwhile I've many unsynced runs on my(our) watch(es).

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