Database Users

How To: EB13 Froyo Download/Install and OTA!

- It has already been confirmed several times, the 2 files are EXACTLY the same (OTA and the 91.14mb file from samsung)
- Performing the update this way did not destroy any of my data, texts, applications, contacts, etc. Everything was exactly the same, except for the new version of Android. You must have a stock phone or the update most likely will not work.
Click to expand...
Click to collapse
"Force OTA"
UPDATE:: IF you cannot for whatever reason load the file to your SD Card, gmail yourself the link (below) and download it using Dolphin HD browser. I just confirmed it works on my phone, however, it does not work with the stock browser. Check the market for Dolphin HD, it's free. Client mode is set to desktop, which is under settings once in Dolphin HD. I was able to download the update.zip to the phone rather quickly over 4G Other browsers may work, I prefer that one though. Doesn't hurt to try. The stock one will not save the file, though will navigate to it.
As I first posted yesterday, there are [now 3] ways of downloading and installing the new EB13 Froyo release. If you have a Windows PC, there is a new utility that Samsung has released to flash the phone via PC. I personally couldn't get it to run on my Win 7 x64 laptop due to the enlarged font I run on my high-res laptop screen. Additionally, the 200MB file will wipe your phone completely clean. If you have a "trouble free" factory install of the current 2.1.1, the update method contained here is your best bet. Trouble free meaning that only bugs of the software are present. If you have issues above and beyond that of all other eclair users, you may want to completely wipe your phone.
The easiest and fastest method is to visit Samsung's Sprint Epic download page here http://www.samsung.com/us/support/downloads/SPH-D700ZKASPR and click the "Software" link (Manuals is the default landing page) and download the 91.14MB File labeled as for MAC OS. You will notice the much larger windows download (200MB) which is not needed, and may not work.
After you download the zip file, copy it over to your SD Card in your phone by either hooking it up and mounting it as you would normally do to copy files to your phone, or as I did, place the Micro SD card into an adapter and insert it into your computer. Copy the .zip file you downloaded onto the SD card; do not place it into any directory.
With your phone powered off, insert the SD Card back into the phone and replace the battery cover. Now, while holding both volume up and volume down rocker buttons (yes, you can push both at the same time), hold the camera button down as well and then press and hold the power on key. You will hold all 4 buttons on the phone until it boots into the flash menu.
Use the volume down button to scroll to..
"Apply SDcard: Update.Zip"
Push the Home key on the bottom of the phone and the update will commence.
Once it's complete, the phone may reboot into the menu again, at which time you select "Reboot" and hit the home key again.
The phone may reboot a few more times after it's first boot, and it may take a few minutes to fully get up and running. If it acts strange for a few minutes, this is normal.
Performing the update this way did not destroy any of my data, texts, applications, contacts, etc. Everything was exactly the same, except for the new version of Android. You must have a stock phone or the update most likely will not work. No ROMS, etc may be installed for the update to work. Before doing the update, go through your applications and uninstall anything you don't want / use.
You may also wait for the OTA update, but it will take a while to download, use up your battery, and you have to wait longer. It has already been confirmed several times, the 2 files are EXACTLY the same (OTA and the 91.14mb file from samsung) DO NOT waste time using a link to another file, there is no point and only risk in obtaining the file from somewhere else.
Before I began, I copied things off of my SD card that I wanted and performed a format on it. If you have apps installed on the SD Card, and you choose to do this, you may need to reinstall them. Once the update was complete, I copied the directories and files back to the SD Card.
(STICKY worthy!) No other post has this info immediately at hand.

Bump. I am seeing new posts answered by this.......

i don't know

http://forum.xda-developers.com/showthread.php?t=963652
It's already been done...

Eh, it's not as concise, and also not borrowed. This is the easy, "don't do anything but update my OS" method. NOTHING is needed except the ability to load the Update.zip to the SD Card.

NoSoMo said:
Eh, it's not as concise, and also not borrowed. This is the easy, "don't do anything but update my OS" method. NOTHING is needed except the ability to load the Update.zip to the SD Card.
Click to expand...
Click to collapse
Personally, I think Whosdaman's version is much more concise. Perhaps you meant yours is more convoluted or wordy? But hey, potato, tomato, right?

NoSoMo said:
Eh, it's not as concise, and also not borrowed. This is the easy, "don't do anything but update my OS" method. NOTHING is needed except the ability to load the Update.zip to the SD Card.
Click to expand...
Click to collapse
Do you know what the word concise means? And what does borrowed mean? Cause you do know I am the one who wrote the article for BriefMobile.com
And thank you to the post above me

Whosdaman said:
Do you know what the word concise means? And what does borrowed mean? Cause you do know I am the one who wrote the article for BriefMobile.com
And thank you to the post above me
Click to expand...
Click to collapse
You're welcome. And I'm guessing he was referring to how you linked to Briefmobile and outside files?

NoSoMo said:
Perhaps you should read the steps and not just do a character count? Personally I wouldn't subject the information on my phone to a that of a file that someone put on a download site.
- Get update file
- Place on SD Card
- Boot phone in flash mode and begin
Odin not required
Absolutely, sure it's full of other info, but it's info that's been asked numerous times.
Click to expand...
Click to collapse
Fair enough about not wanting to DL something that you can't verify the source... On a positive note, those three steps are exceptionally concise!

Does this work on DK28 Froyo? Probably not, eh?

I am on all stock and have clockwork installed. I tried to do the update like you said here, but it aborts the install and says no error message. I downloaded from the link you provided. It says E:Error in /sdcard/update.zip
Firmware version-2.1-update1
Build Number-SPH-D700 ECLAIR.DI18
So is there something I am doing wrong?

mynewepic10 said:
I am on all stock and have clockwork installed. I tried to do the update like you said here, but it aborts the install and says no error message. I downloaded from the link you provided. It says E:Error in /sdcard/update.zip
Firmware version-2.1-update1
Build Number-SPH-D700 ECLAIR.DI18
So is there something I am doing wrong?
Click to expand...
Click to collapse
This has been answered in one of those posts with several hundred replies (if I had the answer on-hand, I would post it). I kept the Epic stock to avoid any issues, so my update was rather simple. A few people have already had to reload their phones a couple of times before everything worked out.
nonzenze said:
Does this work on DK28 Froyo? Probably not, eh?
Click to expand...
Click to collapse
DK28 wasn't official. The latest official release is DI18 - 2.1.1. This updates STOCK 2.1.1 ONLY.
I didn't care to fool with the phone originally due to not knowing the exact release date of froyo. It has been way over due, but I honestly didn't have any reason to mod. Froyo has enhanced the phone, but honestly doesn't provide anything new that would change the way I already use the device. GPS is faster to acquire in google maps, but in GPS Test, it was always fairly instant. It's also reports more accurate, reports being key, it wasn't ever off but by 20 feet anyway, which is about all you can expect on 3D accuracy.

I used the .exe file from Samsung website to flash my phone and works like a champ.
Now some minor quirks with Froyo but will address them in different threads.
Thanks for the help!!
Dakrk

Updated the post, you can download the file directly to the phone. Send yourself the link via gmail....and read the first post of this thread.....

This update worked flawlessly didn't lose any of my settings or anything, Thank you so much!

D623 said:
This update worked flawlessly didn't lose any of my settings or anything, Thank you so much!
Click to expand...
Click to collapse
Glad to hear it

Doesn't work on DK28

Thank you for the clear instructions
I appreciated all the details in your instructions.
I downloaded to a blank xtra SD as you did and it all went very smoothly the first time.
Data, everything is retained.
Thank YOU.

up it goes

Thank you,i got bored waiting for ota.
Sent from Maxwell's shoe.

[Q] eLocity a7

After installing dexter's 1.3 mod, i still do not see market....I know mod works because of sound volume change...I checked sd card on tablet and it shows update.zip.zip but on laptop card reads update.zip only...is that where the problem lies? I'm not sure where i should be finding the market app...or , is there something else I should do?

Here.
http://forum.xda-developers.com/showthread.php?p=11745552#post11745552
Edit: BTW, there was no volume change, the mod didn't install.

i dont know wy people dont explain this better. instead of just reposting links to instruction that need clarification.
when you download he dexter mod file its allready a zip file. so all you have to do is rename it to
update

t_sandat8 said:
i dont know wy people dont explain this better. instead of just reposting links to instruction that need clarification.
when you download he dexter mod file its allready a zip file. so all you have to do is rename it to
update
Click to expand...
Click to collapse
Not quite. If you do that on any of my workstations or laptops you will end up with a file
named just 'Update.'
It all depends on the settings you have in Windows File Manager.
If a user is going to be dealing with file extensions then the feature that is set to
'Hide File Extensions' needs to be disabled, Hence the link to the post on how to do that.
The instructions in the posting do not need clarification, File Manager needs tweaking
and that is how it needs to be configured to eliminate confusion.
It's rough that MS still realies on file extensions. And then when users are trying to do
something that requires that detail it gets confusing.
_mr

t_sandat8 said:
i dont know wy people dont explain this better. instead of just reposting links to instruction that need clarification.
when you download he dexter mod file its allready a zip file. so all you have to do is rename it to
update
Click to expand...
Click to collapse
Are you serious? Get off the cheap drugs, the expensive ones won't $#% you up so bad.
I think you are actually the one that started me on that rant that I linked (that went into enough detail that it described, and gave instructions on how to fix people's common issues from TWO OPERATING SYSTEMS!) You keep telling people "just name it update" you are wrong, dead wrong. the file NEEDS to be update.zip and your generalization will only cause issues for people that wouldn't have had them otherwise... So it looks like you are the one that posts instructions that need clarification.
I posted the link because it had already been answered, I am not going to type until I am blue in the face just because some people don't have the gift of search.
middle_road said:
Not quite. If you do that on any of my workstations or laptops you will end up with a file
named just 'Update.'
It all depends on the settings you have in Windows File Manager.
If a user is going to be dealing with file extensions then the feature that is set to
'Hide File Extensions' needs to be disabled, Hence the link to the post on how to do that.
The instructions in the posting do not need clarification, File Manager needs tweaking
and that is how it needs to be configured to eliminate confusion.
It's rough that MS still realies on file extensions. And then when users are trying to do
something that requires that detail it gets confusing.
_mr
Click to expand...
Click to collapse
You just became my favorite xda member for today.
It's unfortunate that you had to type all that out just because this kid won't actually read the content of a link that, as it ends up, was in response to him anyway lol

I think we need concentrate on more important things instead dispute of update.zip
Anybody can call techsupport and ask about Gingerbread? Nvidia posted system image (for Tegra Development Boarder) with Android 2.3 already.
I can not cause i'm living in Russia) But i've sent them 100 kilos of emails)) No one was responded.

if your getting update.zip.zip rename to update

Help Please
I just received an A7 that I purchased for my wife. Want to add the marketplace and the ability to tether with an EVO. Have been reading and am worried that I may do more damage than good. If anyone has the time to help a beginner, I would be sincerely appreciative. Thanks and have a great day!
Frank

FrankandRachel said:
I just received an A7 that I purchased for my wife. Want to add the marketplace and the ability to tether with an EVO. Have been reading and am worried that I may do more damage than good. If anyone has the time to help a beginner, I would be sincerely appreciative. Thanks and have a great day!
Frank
Click to expand...
Click to collapse
1) Install elocitymod 1.3 on your A7 (install instructions are at the beginning of the thread for it in the A7 Development section)
2) Wait on the bluetooth fix to see if you have any problems (I am running without the BT fix and running fine, others have issues and the BT fix helps them out)
3) If you don't want to pay Sprint $30 extra a month you are going to have to root the EVO
3a) Use unrevoked3 (quick google search)
I would recommend doing it from a Mac just because it is easier, PC you have to install drivers.
3b) Once the EVO is rooted, install "Wireless Tether" from the Market (on the EVO)
4) Profit.
This is pretty much my setup and I love it. I have done other modifications to my A7 and my EVO, but nothing that would alter this.

Help Please
Thank you so much for your reply, sincerely appreciate it. Be patient with me, new to this stuff. I downloaded the mod and tried to install, with no luck. It downloaded five different files, which one should be renamed to update or update.zip? Downloaded pda.net on the evo and on the laptop and it worked fine. Just wasn't sure what to download for the A7 to make it work. Thanks again and have a great day.
Frank

FrankandRachel said:
Thank you so much for your reply, sincerely appreciate it. Be patient with me, new to this stuff. I downloaded the mod and tried to install, with no luck. It downloaded five different files, which one should be renamed to update or update.zip? Downloaded pda.net on the evo and on the laptop and it worked fine. Just wasn't sure what to download for the A7 to make it work. Thanks again and have a great day.
Frank
Click to expand...
Click to collapse
the file ElocityModv13.zip should be update.zip
Make sure Hide extensions for known file types is OFF in Windows.
I'm starting to suspect that the micro card reader in the A7 might just be finicky.
What size and type of Micro SDCard are you using?
Do me a favor and do a 'Properties' on the Dexter Mod file and post back what size is reported.
Try formatting the card this way: -=- LINK -=-
_mr

mod on SD Card
I think the ELocity only supports the micro SHDC cards not vanilla micro SD cards. Someone else in another thread had a problem with update.zip and it turned out it was on a vanilla micro SD card and when they used a micro SDHC card it worked.

[Q] need help on the elocity a7

Everyone mod is working i geuss except for mines i don't know what am doing wrong.
i tried to mod mine with the dexter mod 1.41 and mines wont work,
1st- i download the file didn't unzip it then i sent it to the SD card and rename it "update.zip".
2nd- i did the factory wipe/reset then i select to wipe all data
3rd- i select update.zip but i notice an message saying( E. can't read from SD card, or something like that). i dont know if that is apart of the mod or what.
4th- when it is finish then i select reboot option and when it is done rebooting i get nothing new. can you help me out are do you know something that i might be doing wrong. i also did do the 1.42 patch aswell didn't work. are is there any other newer way to do it are what. Even if you can write step by step on how to do it properly.
PLEASE HELP ME OUT.

Did your a7 have a sdcard problem before the attempt ?
And even tho it sed it can't read sdcard, did it proceed to install anyway ?

yes it did go ahead with the installation, but it is during the installation process where i saw something about can't read error, i jus got it yesterday then i did the new update from elocity website. then i tried al,ost all of dexter's mod

these are the exat message i got was (E:can't open/usb/update.zip)
(E:Can't mount USB:update.zip)
then underneath that it say (Finding update package)
then it say (Wait for 5 second)
(Installation time out)
(installation aborted)
(Formatting MISC)
these are all the thing it say during installation

Does your a7 read, mount and unmount the sdcard stock?
What is the path to the update.zip?
Sorry for all the questions, I'm just trying to get on the same page
Sent from my Mynized EVo 4G

I'm having just about the same problem. Will be interested to hear any helpful suggestions. At this point, the only thing that is working is to do the factory reset and use the basic version again. I keep getting a message that "update.zip" (although I named it "Update.zip") is a bad file. I also did not get "apply sdcard:update.zip" as a menu option, only "apply:update.zip", which when clicked did read the sd card, then gave the bad file message.

update
Lemme clarify first then update. I bought the A7 in February and loaded the most current Dexter mod at that time. It's been running beautifully until this week. Over a period of days, the A7 started acting up until it was no longer usable at all. First, the BlueTooth cut out, then the WiFi, then it just got stuck and was repeatedly lighting up the Elocity logo, but never fully booting up.
Elocity support said to do the Factory reset, which I did and it was back to baseline again. Trying to install the latest version of Dexter is where my problem started. (end of history)
So, now the update for this evening: I tried every version of Dexter's mods and got the "bad" file message each time, even after downloading them again to be sure I wasn't using a corrupted copy. However, my A7 will wipe, then update with Elocity Firmware 2.0134 and read it just fine on the exact same SD card when renamed "Update.zip".
So, now I have a very frustrated boy with autism who can't do his Google Voice search anymore and the Android Marketplace doesn't let me download the apps I already bought for him. We're back to where we were when it arrived out of the box in February, but unable to restore what we had.
I have to think there's a conflict between Dexter's Mods and the new firmware, even after one wipes everything. I even tweeted Dexter (and I don't *do* Twitter!) to see if he could respond for help and am waiting for a response.
Can someone please help? Thanks!!

Sounds like your having issues with the files you download, I have gotten in the habit of not renaming the update file to just that until its on the usb card. Seen to many messages like yours if I saved one update over a prior with the same name. Try download 1.41 and 1.42 leave their names the way they are and save them to folder on your computer. Copy them bother to sd-card leaving names the same still. once both are there rename 1.41 to Update. Remove card from pc put in tablet. Use the recovery system method (press then hold power button method) do wipe, clear cache, the use update option. If this is successful which it should be delete the 1.41 file on card that you renamed to Update, this can be done on tablet or computer. Once that file is gone rename the 1.42 to Update and once again flash from recovery system.
Hope that solves your issue
Make it a habit to not save an update over top of another, though it seems like it would keep you from having to rename but for me it always seemed to corrupt the file.

thanks! I'll give that a try. I notice you said "PC", but I have a Mac ... could that be part of the issue ... downloading to Mac, then moving the file to SD or USB? (could be a stupid question, but if I don't ask, that makes me even more ignorant)

cwolfpack3 said:
thanks! I'll give that a try. I notice you said "PC", but I have a Mac ... could that be part of the issue ... downloading to Mac, then moving the file to SD or USB? (could be a stupid question, but if I don't ask, that makes me even more ignorant)
Click to expand...
Click to collapse
Do you end up with a folder or a zip file? Safari has a bad habit of extracting zips when it downloads them. Search my posts, there is a long ranting one that covers issues with both PC and Mac.

they're zipped ... I use Firefox 4.0, when the option comes up at download, I always click "save", not "open". Thanks, though.

well, problem solved. I ran Bestial's gapps patch over top of the new eLocity firmware and i have full functionality again. very happy mom here! now to reload all those apps for my boy! =D

Wow, I'm glad you found a solution...I have been following the thread and was getting worried.

I had the same problem after downloading the newest elocity update and then trying dexter's mod. I found out my problem is that I renamed the file "update.zip". If you just rename the file to" update" then it loaded fine. Not totally sure why this worked and maybe it was just my case, but maybe it will help some of you out!

bft305 said:
I had the same problem after downloading the newest elocity update and then trying dexter's mod. I found out my problem is that I renamed the file "update.zip". If you just rename the file to" update" then it loaded fine. Not totally sure why this worked and maybe it was just my case, but maybe it will help some of you out!
Click to expand...
Click to collapse
No. Your problem was that you were using a windows machine and your file extensions were hidden (I am psychic, but don't worry, I won't tell anyone your pin number). She is using a Mac, no hidden file extensions.

How do you get to the gapps patch? I'm really having trouble getting any updates on my a7. seems like its not taking anything off the sdcard. i brought a new card and I'm still having the same issue.

sbradby said:
How do you get to the gapps patch? I'm really having trouble getting any updates on my a7. seems like its not taking anything off the sdcard. i brought a new card and I'm still having the same issue.
Click to expand...
Click to collapse
bestialbub's patch for google apps (to use the market) can be found at http://forum.xda-developers.com/showthread.php?t=1019846 with the instructions
It's still working very well for us ... several weeks later.
Good luck!

3.2 OTA "the update is invalid and has been canceled"

I keep getting a notification that a system update is available but after it downloads and tries to install, I get the error "the update is invalid and has been canceled"
Did this six times with the same result. What's going on?

SamXp said:
I keep getting a notification that a system update is available but after it downloads and tries to install, I get the error "the update is invalid and has been canceled"
Did this six times with the same result. What's going on?
Click to expand...
Click to collapse
Assuming you are not rooted or modded, the only thing I did (and always do) is remove my transflash card before I do an update. If you DO mod or have root, maybe it's something else.
So my recommendation for now is to remove your msd card, that is if you even have one plugged in and then download and apply the update. If you don't have one in there, no suggestions here right now. I am stock, have never rooted or modded my system and my OTA was perfection. It downloaded and updated without a hitch.
GL, let me know how it goes.

not rooted but I did have an SD card inserted. Removed it and the OTA was successful! Thanks!!

SamXp said:
not rooted but I did have an SD card inserted. Removed it and the OTA was successful! Thanks!!
Click to expand...
Click to collapse
Good to hear! Now you know.
Enjoy your Iconia.

Realllllly interested to know why the sd card is causing the update to fail, that's strange.

if you download the patch fix from Acer support site, it also fix the "the update is invalid and has been canceled" error. That is how I solved the problem. It is good to know that the SD card is the main cause as I also inserted my SD card.

What about Acer informing about those "how to do" basic things.

Neoprimal said:
Assuming you are not rooted or modded, the only thing I did (and always do) is remove my transflash card before I do an update. If you DO mod or have root, maybe it's something else.
So my recommendation for now is to remove your msd card, that is if you even have one plugged in and then download and apply the update. If you don't have one in there, no suggestions here right now. I am stock, have never rooted or modded my system and my OTA was perfection. It downloaded and updated without a hitch.
GL, let me know how it goes.
Click to expand...
Click to collapse
We have 3 Acer 500's ( NOT Rooted) in our family, two of them got the updates without any problems.......one even had an external sd card in it.
However, the third unit has NO sd-card and is NOT able to complete the update.
I hate to perform a factory (hard) re-set on it, as this unit has many apps installed.
Any new suggestions would be grately appreciated.

SamXp said:
not rooted but I did have an SD card inserted. Removed it and the OTA was successful! Thanks!!
Click to expand...
Click to collapse
I have got all my ota updates and installed with my msd card always in the device. Strange

Sorry, not relevant.............

kekinash said:
Sorry, not relevant.............
Click to expand...
Click to collapse
Was my post # 42 irrelevant? Often the replies are interesting, but do not answer the specific question(s). This happens on all forums I have ever seen.

jostarr said:
Was my post # 42 irrelevant? Often the replies are interesting, but do not answer the specific question(s). This happens on all forums I have ever seen.
Click to expand...
Click to collapse
Not your post, it was what I wrote.... Just didn't drank my morning coffee and I wrote something not relevant to help you. Sorry for the confusion

Perhaps the 3.2 OTA update is getting corrupted during the download. It seems to be a zip file of some 357 MB.
Does anyone know in which folder the zip file is stored, and the name of the file?
I'm thinking I could try to delete the file and download it again. Then try to install it
My goal is to avoid a Factory (hard) reset.

For those posting that they're not rooted, it may be helpful to also note if it ever was rooted previously. I unrooted, or thought I did, and was getting hung at the Bee logo with an "!". I had to re-root, unintall anything related to root, including reflashing the stock rom, reversing everything that USB Mount All had done, re-enable the phone checking services and uninstall the battery saving app afterwards, THEN I was able to successfully update. Turns out I really didn't have a need for root access.

I had the same error message and tried twice before it finally went through the third time. I was rooted, but with the stock ROM. I also had an SD card in and removed it for my second try. I did not remove root for any of my attempts. On my third try, I left the SD card in and it updated. Wish we could get some consistency so we could try and determine the cause(s).

jostarr said:
We have 3 Acer 500's ( NOT Rooted) in our family, two of them got the updates without any problems.......one even had an external sd card in it.
However, the third unit has NO sd-card and is NOT able to complete the update.
I hate to perform a factory (hard) re-set on it, as this unit has many apps installed.
Any new suggestions would be grately appreciated.
Click to expand...
Click to collapse
2 stupid and 1 not so stupid question(s), but I have to get it out of the way.
Do you have it plugged in? The tablet may not update if the battery is too low.
The other silly question - how much space is it reporting as free? I don't know if this issue still persists for some, but I remember reading a while back where people's tablets were mysteriously 'filled up'. Since you have lots of apps anyway, could you check to make sure you have enough space free?
Finally, are you setting the tablet and wifi to never turn off? I always make sure my wifi is set to always on (which it usually is set to anyway) and also that my screen timer is set to 30m or Never so it doesn't turn off. Just in case it matters. 30m for small updates, Never for large ones.
The file is supposed to download again if it doesn't work - does it not? I have no idea where it goes. A dev may be able to help you there. If you need it to re-download, I think you can just perform a manual check and it should ask you if you want to get it. (I think).
Since some people have reported that the update works WITH the sd card in there - perhaps you can try some reverse psych. and pop in a msd, see if that works.
Let me know how it goes or if you got it to work.

Interesting questions and comments. The answer to all 3 is Yes, Yes, Yes.
Thanks.

This is why I love coming to THIS forum. So many more ideas that help identify and solve the issue. Most of the other forums I looked at said "factory reset, hard reset, factory reset, hard reset..." I come here, and I see "unseat the MSD card, set wifi to always on, set screen blackout to 30 mins, etc." And VOILA! Success!
Mine is a US-based unrooted A500, 16 gig MicroSD card, and lots of apps. I was dreading the thought of doing a hard reset, as I didn't want to lose all the apps (and the info stored therein), and have to spend the better part of a day restoring everything (had to do it before; this is my second A500, as the first was stolen at the Ostiense train station in Rome). So here are the ideas I took from the above posts to get the update to work:
1 - In "Settings" set Wi-Fi Turn Off to "Never" or "Never if plugged in."
2 - Also in "Settings" set Screen Turn Off to "30 minutes."
3 - Power off your tablet, and remove the Micro SD card (if you have one installed).
4 - Power on your tablet, go back into "Settings," and go into the About Tablet section on the bottom left.
5 - Tap "System Update." If the update was downloaded previously, it's likely you'll go straight to the Ready to Install pop-up. If this is the case, run the update, and let it fail.
6 - Once the update fails, go back into the About Tablet section as above and tap "System Update" again. This time, you should get the Download Update pop-up.
7 - Let everything download, and then run the installer when it pops up.
8 - Cross your fingers and toes, and pray to whatever deity you worship that the install is successful. It worked for me at this stage.
Might be something with the wifi or screen blackout settings that causes the download to corrupt. Might be something with the MicroSD card. Whatever it is, give this process a try, and try 2 or 3 times if the first one doesn't go through (as the system may still be trying to use the old corrupted download).
Best of luck to those who still have this issue!
Edited to add: BTW, once everything is working again, don't forget to back into "Settings" and set Screen Turn Off and Wi-Fi Turn Off back to where they were before to save battery life. Forgot to mention that. Oops!

Neoprimal said:
2 stupid and 1 not so stupid question(s), but I have to get it out of the way.
Do you have it plugged in? The tablet may not update if the battery is too low.
The other silly question - how much space is it reporting as free? I don't know if this issue still persists for some, but I remember reading a while back where people's tablets were mysteriously 'filled up'. Since you have lots of apps anyway, could you check to make sure you have enough space free?
Finally, are you setting the tablet and wifi to never turn off? I always make sure my wifi is set to always on (which it usually is set to anyway) and also that my screen timer is set to 30m or Never so it doesn't turn off. Just in case it matters. 30m for small updates, Never for large ones.
The file is supposed to download again if it doesn't work - does it not? I have no idea where it goes. A dev may be able to help you there. If you need it to re-download, I think you can just perform a manual check and it should ask you if you want to get it. (I think).
Since some people have reported that the update works WITH the sd card in there - perhaps you can try some reverse psych. and pop in a msd, see if that works.
Let me know how it goes or if you got it to work.
Click to expand...
Click to collapse
Tried downloading the 3.2 upgrade again, and made it a point to have the Acer full charged, connected to the charger, and in close proximity to the wireless router. The download was successful, and the file unzipped ok and the installation proceeded smoothly as expected.
Many thanks to all those who made suggestions.

jostarr said:
Tried downloading the 3.2 upgrade again, and made it a point to have the Acer full charged, connected to the charger, and in close proximity to the wireless router. The download was successful, and the file unzipped ok and the installation proceeded smoothly as expected.
Many thanks to all those who made suggestions.
Click to expand...
Click to collapse
Nice! Enjoy

6055U Root method found

Hello all, I found a method to Root and get a custom recovery on our cricket variant, no donations required! You need to find a copy of sugar qct with a username and password, I don't remember exactly where I found it but it shouldn't be too difficult to find. Then you need to let it update to the latest build, which includes the programmer for our phone. If you don't see 6055u in the list it's not up to date. From there, Hook up your phone (may need to manually put it in download mode. Press upgrade and then navigate to the install directory, look in /bin and find where it downloads all the mbm files. Replace the one that starts with an r with the TWRP recovery for 6055. You may have to overwrite it multiple times during the process. If you did it correctly you will be able to boot into TWRP, if not try again. If you don't close sugar I believe it won't overwrite the firmware files, but I haven't messed with it much. I will try to write a tool to make it easier when I have the time but I'm pretty busy. Feel free to pm me with any questions and I will help the best I can.
To get root just install supersu

F
dbgr said:
Hello all, I found a method to Root and get a custom recovery on our cricket variant, no donations required! You need to find a copy of sugar qct with a username and password, I don't remember exactly where I found it but it shouldn't be too difficult to find. Then you need to let it update to the latest build, which includes the programmer for our phone. If you don't see 6055u in the list it's not up to date. From there, Hook up your phone (may need to manually put it in download mode. Press upgrade and then navigate to the install directory, look in /bin and find where it downloads all the mbm files. Replace the one that starts with an r with the TWRP recovery for 6055. You may have to overwrite it multiple times during the process. If you did it correctly you will be able to boot into TWRP, if not try again. If you don't close sugar I believe it won't overwrite the firmware files, but I haven't messed with it much. I will try to write a tool to make it easier when I have the time but I'm pretty busy. Feel free to pm me with any questions and I will help the best I can.
To get root just install supersu
Click to expand...
Click to collapse
Did a Google search for "sugar qct" and I see a couple of million hits for "The Sugar Act"... :laugh:
Tried Root Genius, and it, of course doesn't work...
If you happen to find a link for the app or method you stated, I would be eternally grateful... My lovely wife and I upgraded our phones to the Cricket 6055U, and, since, while not an Android developer, per se, can find my way around the device without being scared off...
So, with due respect, I'd ask if you have the app or name correct?
Thanks, friend, and best respect.
--- edit ---
Oops... was premature... found it and am giving it a try... I'll post my results after I give it a shot...

http://forum.gsmhosting.com/vbb/f606/vf-895n-smart-prime-6-stock-rom-flash-tool-2033867/
This should help with setting up sugar. The only difference here is to update it and you also need a username and password that I don't have on me at the moment. It will be a few hours until I get home but I will update asap.
Edit: nevermind lol, good luck friend. You may need a decent battery percentage as well

pauljulian said:
F
Did a Google search for "sugar qct" and I see a couple of million hits for "The Sugar Act"... :laugh:
Tried Root Genius, and it, of course doesn't work...
If you happen to find a link for the app or method you stated, I would be eternally grateful... My lovely wife and I upgraded our phones to the Cricket 6055U, and, since, while not an Android developer, per se, can find my way around the device without being scared off...
So, with due respect, I'd ask if you have the app or name correct?
Thanks, friend, and best respect.
--- edit ---
Oops... was premature... found it and am giving it a try... I'll post my results after I give it a shot...
Click to expand...
Click to collapse
----- edit 2 -----
OK... apparently I'm an idiot... Running Windows 10 Pro, and the installer says it's going to install to an appropriate folder on C:\... yet, trying to find it, it really is weird.... I'm going to try on a VMWare Win 7 virtual PC, and see if I'm able to find it there, and move it to my actual C: drive...
If it works, I'll be grateful for your contribution and praise you to the highest heaven! :laugh:

pauljulian said:
----- edit 2 -----
OK... apparently I'm an idiot... Running Windows 10 Pro, and the installer says it's going to install to an appropriate folder on C:\... yet, trying to find it, it really is weird.... I'm going to try on a VMWare Win 7 virtual PC, and see if I'm able to find it there, and move it to my actual C: drive...
If it works, I'll be grateful for your contribution and praise you to the highest heaven! :laugh:
Click to expand...
Click to collapse
Can't seem to get the beast to work...
If you would be so kind, would there be any way you'd be able to write up a concise step-by-step thing, if you've made it work... I've got the .chm file open on my desktop, and have spent a few hours trying to make it work to no avail.
Again, if it worked for you, your process would be welcome.
Cricket Alcatel Idol 4, 6055U
---------- Post added at 03:36 PM ---------- Previous post was at 02:40 PM ----------
pauljulian said:
Can't seem to get the beast to work...
If you would be so kind, would there be any way you'd be able to write up a concise step-by-step thing, if you've made it work... I've got the .chm file open on my desktop, and have spent a few hours trying to make it work to no avail.
Again, if it worked for you, your process would be welcome.
Cricket Alcatel Idol 4, 6055U
Click to expand...
Click to collapse
My point is that the site recommended seems to insist on Lollipop on the small beast... and there doesn't seem to be a recommendation for the .bin files, and, when installing on Win 10, it seems to install the Sugar app into some directory on my C: drive that is really not that accessible... Did it using a VMWare Win 7 32-bit virtual, and was able to access the directory, copy and paste to my regular C: drive (old Windows geek since Win 3.11... and DOS 3), and it seemed to run... (of course, running as Administrator), but it really doesn't seem to work for me... Again, I freely admit that I'm likely not doing something right, but even after some research and the included .chm file, I seem to be missing something.
Again, and begging your indulgence for seeming like a noob or a rube, but if I'm not making it happen, I rather think that the tips would be lost on someone for whom this is their first Android device...
Kinda frustrating, as, even though I've been a tech-support guy and database developer for more than 30 years, this thing has me stymied...
I found it fascinating for the *#*# command, earlier, from another noble soul, and, obviously, I also found that the device as configured says, basically... "Don't give a damn... you can turn this sucker on, but as soon as you exit this menu, I'm gonna turn it off again."
Just a little frustrating, and it seems that most of the tips and tricks elsewhere seem to be thinking that new owners of the 6055U are running Lollipop.... aaarrrgggghhh....
If it needs Lollipop to work, and if there's a relatively painless way to downgrade, and then upgrade from a ROM, I'm good with that... the Idol 3 seemed to require that, and it worked well for me, with just an evening's work. This one? Cricket seems to have had a warped sense of humor about it... I seriously dig the device, and, since my Idol 3 broke, and my lovely wife's LG G-Stylo (which was a pain in the ass, and next-to-impossible to root, and then be just perpetually stuck at the logo screen with an unfixable boot loop, if one screwed it up, and just required sending the beast back to LG, as long as one took out Cricket's warranty plan... <sigh>), we took the plunge on this one...
Not much for which I require root, but, since I spent good money on some legit apps (and lucked into a few ... ahem... not legit apps that worked for me), these things require root... I know there's a way to do it, and the Sugar app seems promising, but, mildly autistic guy that I am (and 60 years old, with a memory that doesn't work as it used to), a slimmed-down step-by-step doc would be helpful... should some noble soul put such together...
Apparently, the root method has worked for at least one member here.... But this weird old Jewish hippie doesn't see the mental diagram....
Any help would be welcome, my friends and mishpocheh... ("dear family" --- been here enough years, albeit a relatively quiet member, that y'all might as well be family... )

Hey everyone, sorry about the confusion. I installed on Windows 10 pro with no issues. As far as the page I linked you can disregard everything but the app itself. The update that downloads is marshmallow, and I've had no issues overwriting the latest version. I may have gotten sugar from a different location though, as soon as I get a chance I will do a better write up with everything. A helpful way to find the install directory would be right click on the shortcut from the start menu and click find Target / open file location. If it brings you to the folder with the shortcuts do it again and you will have the install directory. The app should be in (install dir)/tool and the downloaded updates go in (install dir)/bin under a folder that only shows up once you start the process within sugar. I will try to compile the information into a more user friendly format tonight but I can't make any promises on that.

Also just to clarify, I didn't use any chm file

I'm wondering if you could upload your version you have on your pc. I just spent the last month in jail here in Orlando fighting a case and the only proof I've got is on my phone on a phone that I deleted my videos on. I really need the videos back too get a not guilty if I gotta pay for it it's cool but I'm out on bond and all the recover videos apps require root

I got this to work last night. Typed up some instructions but didn't get them posted. They're on my PC at home and I'm at work.
Basically use the copy of sugar in the download package in this thread and then start it and let it update https://forum.xda-developers.com/android/development/recovery-vodafone-prime-tab-7-t3548560
Those are the basic instructions too except we don't need to swap out bout and use the TWRP from deckersu thread.
Once flashed it'll automatically reboot. I found you had to make sure you caught this and booted into TWRP right away don't let the phone boot. Then transfer SuperSU in TWRP and flash.
---------- Post added at 11:29 AM ---------- Previous post was at 11:23 AM ----------
Asadullah said:
I'm wondering if you could upload your version you have on your pc. I just spent the last month in jail here in Orlando fighting a case and the only proof I've got is on my phone on a phone that I deleted my videos on. I really need the videos back too get a not guilty if I gotta pay for it it's cool but I'm out on bond an ind all the recover videos apps require root
Click to expand...
Click to collapse
FYI this root method wipes your phone so I don't know if this will help your situation or not.

In sugar there is an option to not wipe, it's under session settings or something to that effect

dbgr said:
In sugar there is an option to not wipe, it's under session settings or something to that effect
Click to expand...
Click to collapse
Wish I had noticed that!! Oh well, stoked to have root and it's good to start fresh. Got Xposed installed today and finally got that annoying charging light turned off. Working on getting wifi tetherng working. Then if I can figure out how to get the dialer to be friends with Google voice this phone will have all its annoyance fixed
Thanks so much for figuring this out and sharing!!

dbgr said:
In sugar there is an option to not wipe, it's under session settings or something to that effect
Click to expand...
Click to collapse
Appreciate the help

woodi5359 said:
https://forum.xda-developers.com/android/development/recovery-vodafone-prime-tab-7-t3548560.
Click to expand...
Click to collapse
Thank you for finding this thread, it is the same one I found but I couldn't remember where it was the other day when I started this thread. Hopefully this will help the people who have been having issues, although I will admit a more painless method would be preferable. I'm currently working on modifying a dirtycow exploit to simply flash the recovery and reboot into twrp, if I get it to work I will zip it all up and post it here.

woodi5359 said:
Wish I had noticed that!! Oh well, stoked to have root and it's good to start fresh. Got Xposed installed today and finally got that annoying charging light turned off. Working on getting wifi tetherng working. Then if I can figure out how to get the dialer to be friends with Google voice this phone will have all its annoyance fixed
Thanks so much for figuring this out and sharing!!
Click to expand...
Click to collapse
I got wifi tethering working I did a lot of things but I believe that did it was adding net.tethering.noprovisioning=true to my build.prop then I went into system/app and changed serviceentitlement.apk into serviceentitlement.oat using es file Explorer

Asadullah said:
I got wifi tethering working I did a lot of things but I believe that did it was adding net.tethering.noprovisioning=true to my build.prop then I went into system/app and changed serviceentitlement.apk into serviceentitlement.oat using es file Explorer
Click to expand...
Click to collapse
I just tested this and it indeed does work. Great find friend!

Asadullah said:
I got wifi tethering working I did a lot of things but I believe that did it was adding net.tethering.noprovisioning=true to my build.prop then I went into system/app and changed serviceentitlement.apk into serviceentitlement.oat using es file Explorer
Click to expand...
Click to collapse
Thanks for figuring this out!!! I'd been messing with it for a few days. The renaming the apk to .oat was the piece I was missing. That and a reboot got it working!!

dbgr said:
Hello all, I found a method to Root and get a custom recovery on our cricket variant, no donations required! You need to find a copy of sugar qct with a username and password, I don't remember exactly where I found it but it shouldn't be too difficult to find. Then you need to let it update to the latest build, which includes the programmer for our phone. If you don't see 6055u in the list it's not up to date. From there, Hook up your phone (may need to manually put it in download mode. Press upgrade and then navigate to the install directory, look in /bin and find where it downloads all the mbm files. Replace the one that starts with an r with the TWRP recovery for 6055. You may have to overwrite it multiple times during the process. If you did it correctly you will be able to boot into TWRP, if not try again. If you don't close sugar I believe it won't overwrite the firmware files, but I haven't messed with it much. I will try to write a tool to make it easier when I have the time but I'm pretty busy. Feel free to pm me with any questions and I will help the best I can.
To get root just install supersu
Click to expand...
Click to collapse
so im getting ready to purchase this device so there is root and twrp for it or no

Dude, did you read the thread at all? I don't mind helping but you gotta do your part. Yes there is TWRP and Root

dbgr said:
Hello all, I found a method to Root and get a custom recovery on our cricket variant, no donations required! You need to find a copy of sugar qct with a username and password, I don't remember exactly where I found it but it shouldn't be too difficult to find. Then you need to let it update to the latest build, which includes the programmer for our phone. If you don't see 6055u in the list it's not up to date. From there, Hook up your phone (may need to manually put it in download mode. Press upgrade and then navigate to the install directory, look in /bin and find where it downloads all the mbm files. Replace the one that starts with an r with the TWRP recovery for 6055. You may have to overwrite it multiple times during the process. If you did it correctly you will be able to boot into TWRP, if not try again. If you don't close sugar I believe it won't overwrite the firmware files, but I haven't messed with it much. I will try to write a tool to make it easier when I have the time but I'm pretty busy. Feel free to pm me with any questions and I will help the best I can.
To get root just install supersu
Click to expand...
Click to collapse
do you hold volume down when it reboots

link22534 said:
do you hold volume down when it reboots
Click to expand...
Click to collapse
It's volume up and power