Attention: To all Shift oweners with Headphone Jack Issues. - EVO Shift 4G General

Okay,
After researching I found that the Original EVO had a faulty headphone jack issue. So when my Shift would cut out I assumed the jack was to blame. I had the issue on two occasions.
1st time) I found I had lint in the jack, tweezers fixed that issue.
2nd time) Jack was clean, but the actual headphone plug would pop out ever so slightly anytime it was moved gently (i.e the phone shifts in your pocket).
I assumed this was to do with the pins in the headphone jack wearing down\being pushed back and not always returning back and locking with the connector on the headphone. This definitely would be an issue for most Shift users over time (users who use headphones a lot at least.) Now after searching the googlez' I didn't see that many hits on people having issues with their shifts headphone jack, only one or two posts on xda & android central about how "touchy" the jack is (i.e headphone would pop out a TINY bit, it's normal to have this kind of play, my her did as well, with no issues). So instead I looked at my headphones themselves (their connector), gathered 4 pairs and tried them all. 3 of them are pretty pricey, and their connector would pop out of the phone ever so slightly when moved, the 4th pair (cheap ear buds) had no problem whatsoever . So what was the difference? The LENGTH of the gold\silver connector. I lined them up side by side under a light, and lo and behold, the 4th cheap one was slight shorter, and it allowed it to sit snugly and "snap" into the phone, and would not pop out under movement, the other 3 pairs were ever so slightly longer. So my solution? Metal nail file, and take down a little bit of the tip, which lets the plug sit all the way in. Be careful not do damage your connector on your headphones. Or you could just buy another pair and make sure it's not too long (the connector tip). Hope this helps some of you folk out there.

stealthfx said:
Okay,
After researching I found that the Original EVO had a faulty headphone jack issue. So when my Shift would cut out I assumed the jack was to blame. I had the issue on two occasions.
1st time) I found I had lint in the jack, tweezers fixed that issue.
2nd time) Jack was clean, but the actual headphone plug would pop out ever so slightly anytime it was moved gently (i.e the phone shifts in your pocket).
I assumed this was to do with the pins in the headphone jack wearing down\being pushed back and not always returning back and locking with the connector on the headphone. This definitely would be an issue for most Shift users over time (users who use headphones a lot at least.) Now after searching the googlez' I didn't see that many hits on people having issues with their shifts headphone jack, only one or two posts on xda & android central about how "touchy" the jack is (i.e headphone would pop out a TINY bit, it's normal to have this kind of play, my her did as well, with no issues). So instead I looked at my headphones themselves (their connector), gathered 4 pairs and tried them all. 3 of them are pretty pricey, and their connector would pop out of the phone ever so slightly when moved, the 4th pair (cheap ear buds) had no problem whatsoever . So what was the difference? The LENGTH of the gold\silver connector. I lined them up side by side under a light, and lo and behold, the 4th cheap one was slight shorter, and it allowed it to sit snugly and "snap" into the phone, and would not pop out under movement, the other 3 pairs were ever so slightly longer. So my solution? Metal nail file, and take down a little bit of the tip, which lets the plug sit all the way in. Be careful not do damage your connector on your headphones. Or you could just buy another pair and make sure it's not too long (the connector tip). Hope this helps some of you folk out there.
Click to expand...
Click to collapse
That makes sense. I was wondering, because I use my headphones almost everyday in and out of my pocket and have never had it be anything but rock solid. And I did pay only $20 for them. Good job on the excellant research!
^ Shift Faced

interesting
I have used two different headphones, one of high quality and one of medium quality and had no problems what so ever.
Has anyone else had this problem?

Never had any headphone problems to speak of, besides the fact that it doesn't work. That's because I'm using a really Alpha ROM, so it's my own fault.

Xodium said:
Never had any headphone problems to speak of, besides the fact that it doesn't work. That's because I'm using a really Alpha ROM, so it's my own fault.
Click to expand...
Click to collapse
Useful input
Sent from my PG06100 using XDA App

Neverhad a problem with my $5 headphones... or my monoprice auxiliary cable.
Sent from my PG06100 using XDA App

Im having this same exact issue with my Koss KSC-45 headphones. Havent figured out a solution yet.

Had headphone issues with the blue/black htc branded case that sprint sells and my sony studio monitors, ended up that the opening on the case wasn't large enough and wouldn't allow the headphones to insert fully into the jack. 15 mins with the backside of the case removed and a pocket knife, and back in business.
Sent from my PG06100 using XDA App

Anyone know of specific headphone brands that work?
I need a wire to connect to the Auxillary input on my car, and the one I have must have this problem -- haven't tried filing the tip.

Spot on . Was once in a while having an issue like this. Read your post. Took out all my headphones ( about 8 pairs, don't ask ) and compared them. Low and behold almost all the cheap pairs were shorter. Nice job on a cheap and smart solution to an annoying problem.

Solved my problem!! Thanks.

Related

[Q] Use the Fascinate in Place of a car stereo?

Hey guys and girls. Recently someone decided to steal my stereo out of my 96 GMC Sonoma So I have a big hole in my dash and I should be getting my pre-ordered Fascinate tomorrow, as soon as Best Buy gets them in
The question I had was whether or not anyone here has the knowledge or could point me in the right direction to allow me to use my phone in place of my stereo. I was thinking of getting a dash mount and installing it in the dash where the stereo once was and routing the charger underneath as well. What I don't know is anything about the 3.5mm out. I know you can plug a 3.5 mm to RCA to get video out. I read a story today of how QuickPay has come out with a credit card reader that uses the 3.5mm port. I haven't found a good site that gives the specs on the output of the 3.5mm port audio tho.
I have the wiring diagram for my trucks electrical system, tho it doesn't show the impedance of the speakers. I know with my guitar amps and cabinets those specs matters and don't want to fry my phone by connecting it to the speakers with a rigged 3.5mm out to home made harness. I'm assuming there is hardware in the stereo that amplifies the signal to allow it to play on the 6 stocks speakers, but i'm not sure. I'm proficient with a soldering iron and have no problem heading to Radioshack for parts.
I dont know. If its as easy as going from the 3.5mm out to splitting it to the speakers, that would be great and I can do that. If i need to get a small amp and wire it in between the phone and car speakers I can do that too. Any ideas, I'd be more that happy to hear them.
If there is a better forum to pose this question, let me know. Otherwise I appreciate you time for reading such a long post and any feed back you may have.
Thank you.
Rusty
I would say get a cheap radio from wal mart,(that has a line n for ipod or something with 3.5mm) hook it straight n to ur phone, at least that way u wont fry anything on ur pretty new phone. (No pun intended, i played with one yesterday they are gorgeous)
Sent from my DROIDX using XDA App
You could get a four channel amp, nothing more than 50 watts per channel, then go from 3.5 to rca, then get 2 Y RCA cables (female to males) and wire that up, but buying a head unit would be the best thing
Sent from my ADR6300 using XDA App

Modding epic desk dock

Has anyone modified their desktop doc so it can be used to transfer files via the USB connection? I have given up on Samsung making good on the sound output and have opened up the little beastie so I can see what's going on. Headed to electronics shop tomorrow to see about getting a female micro USB connector because I want to ditch the whole circuit board.
Will post some pics of the innards later tonight. Any help or comments are appreciated.
Sent from Bonsai 6
Theres a fix for audio.... O_0
Sent from my SPH-D700 using XDA App
Kcarpenter said:
Theres a fix for audio.... O_0
Click to expand...
Click to collapse
Well, who needs audio. It is in pieces now and going to wire it up so it will charge in the dock, use USB, work with my case on, and have the LED light on.
Got used to this kind of behaviour with my Treo and miss it.
Sent from Bonsai 6
Did you ever do this? Also can you post pics of the dock taken apart. I want to mod mine to accept the extended battery.
PICTURES PLEASE!!!
Also, how did you get it open? It seems tricky.
I'll have to pile on too -- any pics, Top Nurse?
Or even just a quick outline in how you opened it (presumably without damaging it). I can't figure it out -- at least, so long as I'm not willing to start prying in seams with a screwdriver.
My interest in this has peaked because of the awesome mod that someone (can't find the thread to thank him!!!!) put together -- SGS_Dock_Audio_Fix.apk -- that makes the audio out on the docks work automatically, like they should... insert the Epic, audio switches to the dock jack. Remove it, audio switches back to the speaker.
However, the audio is absolutely horrible. I mean, unlistenable, for me at least.
I suspect this is an artifact of the electronics in the dock -- I'm assuming it's not a direct analog transfer of the signal over the USB datapins, but rather a more "standard" use of the dock as a USB audio device as per USB spec, and therefore the actual D/A conversion is happening on a board inside the dock.
I want to mess with it and see if a) I'm right, and b) if I can fix it.
Otherwise, despite the (once again) correct fix for this from one of our community members, it's still for the most part unusable, thanks to Samsung.
Geez, this whole debacle with the dock-out audio for the Galaxy line is becoming ridiculously pathetic and incompetent. Unbelievably so.
Did anyone ever have any luck looking into the issues with the dock. When I use the one I have if I have the charger plugged in the audio has static and if I unplug the charger the audio is better but it seems like I'm loosing a lot of the bass. I might try tearing mine apart to get a look this weekend but if you guys have already done some work and there is no way to fix it then I'd not attempt it.
That's a great idea. I'm so frustrated with how much Samsung charged for a dock that doesn't work at all out of the box. I'd also like to see pictures. I'm using mine right now to cover up the power light on my computer, while I play Skyrim. It's the most useful it's been yet; it's a perfect fit, and I can still see the HDD light flash.
I tore mine apart last night, and actually didn't damage it. I'll have some pictures later to show how to take it apart and what it looks like.
I'm pretty green when it comes to electronics but the internal board is very simple and it really looks like the output from the epic's usb has the audio on a couple pins, then power on a pin and then ground on another. I think the issue may be that everything is sharing the same ground, the headphone jack and the charging circuit share a ground which might be causing the static.
Like I said, I'll get some pictures posted and maybe somebody out there will have an idea on how to isolate the two circuits better... if it is even possible.
Very interested in this. I haz 3 x desk docks (one each bedside for my wife and me and one for my desk at work) and a car dock. I was hella pissed when the line out on the car dock didn't work because I was tying it into the car kit. Been thinking of drilling through the dock's slider on the car dock to hack in a 3.5mm jack but if I can hack the board in it instead that will be a lot cleaner.
Ok I got some pictures taken. Some are good some are not so good.
If you follow them somewhat in the numerical order it shows the disassembly, I used a thin knife to pop the back plate off, from there it was removing a few small screws and then the front plate came off. After that it was removing a bracket that held the micro usb connector on the dock and then also removing a couple screws that hold the small PCB to the back plate. From there you can fish out the PCB and usb connector.
I did some tracing of the usb charger pins to the usb dock connector and from the headphone jack to the usb dock connector.
I've done some testing and it sounds like with everyting torn apart and plugging things in with the PCB laying on my desk the static on the audio is gone but it still sounds hollow. Note this test was run with power being supplied from a computer usb instead of using a wall plug.
I'm really intersted in the quality of the sound coming over the dock usb connector. I think I may pickup an additional headphone jack from the shack tomorrow and wire it to the correct pins and ground to see if the PCB is causing any interferance.
I need to get my wall plug out to test for static from it as well. Maybe there is a difference between using the Samsung one and my old HTC charger to which I've plugged in a micro usb cable.
I'm not sure what the purpose of the LED on the dock is but it did turn on for me when I had it plugged into the computer, I don't remember it coming on when I plugged it into the wall plug.
I'll update with more info when I do some more testing.
Another note is that you can see that my PCB's solder joints don't look all that uniform, seems some of them might have been reflowed and the PCB is kinda dirty for something that seems like it was pretty air tight when the case was all snapped together.
Found this good thread with information about how the phone knows that it has been inserted into the dock. Does some explaining as to what some of the resistors on the PCB are for. I'm making the assumption some of the other ones are for the LED that is used on the dock.
http://forums.androidcentral.com/epic-4g-accessories/64959-what-triggers-car-dock-mode.html
Looks like the source of that information was here on XDA...
http://forum.xda-developers.com/showthread.php?t=980937
Just to follow up on this whole mess...
I finally did a kernel test when upgrading to EL30. Looks like the stock kernel does something to make the audio better (more bass, less tinny). Anybody know why the custom kernels make the audio not so enjoyable?
bmasephol said:
Just to follow up on this whole mess...
I finally did a kernel test when upgrading to EL30. Looks like the stock kernel does something to make the audio better (more bass, less tinny). Anybody know why the custom kernels make the audio not so enjoyable?
Click to expand...
Click to collapse
The code I brought into the CM7 ShadowKernel must be just enough to get it functional. I will need to do more research and comparisons with the stock kernel code to see if there is more I can add to improve the sound.
Sent from my SPH-D700 using XDA App
ok so it doesn't look like there is much going on with that board, doesn't look like it could be a DAC at all. so its sending analog sound through the USB port? strange....would be awesome if we could use the voodoo sound stuff with it.
dzl said:
ok so it doesn't look like there is much going on with that board, doesn't look like it could be a DAC at all. so its sending analog sound through the USB port? strange....would be awesome if we could use the voodoo sound stuff with it.
Click to expand...
Click to collapse
+1
Sent from my SPH-D700 using xda premium
bmasephol said:
Just to follow up on this whole mess...
I finally did a kernel test when upgrading to EL30. Looks like the stock kernel does something to make the audio better (more bass, less tinny). Anybody know why the custom kernels make the audio not so enjoyable?
Click to expand...
Click to collapse
bmasephol, you sure about that?
One of my E4Gs is on stock EL30. I used a pair of IEM to test this. The sound from the dock is tiny, lacking bass. I compared it side-by-side with another E4G running bbelos' MTD CM7 kernel and they sounded exactly the same. I then plugged the IEM directly to the phone's audio out, and the sound was much better as expected. This all says the USB audio route, as has been said elsewhere and here, doesn't go through the onboard DAC or least much less amplified than the headphone out.
But for me it's not a big deal. In the car, the head unit took care of it (just have to crank it up a bit), and at home, a small T-Amp can do the same.
Bbelos, beside xcaliburinhand's another kernel source, you might want to look at drhonk's CM7 Bali kernel. Roy also has other interesting stuff in some of his Galaxy kernels(like BLN!)
Yes - I may have spoke too soon. I did my tests while my dock was still torn apart. Now at work this morning the dock sounds like **** again...
I'm going to take it home and try again tonight. I swear last night while I was listening to it all torn apart it sounded way better.
I'll update later tonight.
is our phone the only galaxy s that has this problem with audio out through the dock?
I'm going to propose a theory... feel free to shoot it down for those who have more knowledge about this than I do... I'm going back to knowledge I had 15 years ago when I used to work for a company that specialized in digital audio products...
A DAC (digital-to-audio converter) is an actual physical electronic component, which obviously converts a digital stream (1's and 0's) into an analog signal to the output jack. The DAC on the Epic 4g is a Wolfson DAC, pretty decent quality DAC with some nice features that apps like Voodoo Sound can tap in to.
The USB connector on the Epic 4g (which the desk and car docks plug into) is just that - a USB connector, which transfers *digital* information. Audio via USB is (I'm assuming) using some protocol which allows digital audio bits to be transfered over a USB connection. Therefore, the audio coming out of the USB connector is still digital, i.e. *not* being converted to analog inside the phone.
The small circuit board inside the dock has an attached headphone jack, and part of that component including the surrounding circuitry *is in fact a DAC*. In fact, I believe it's a totally crap DAC (compared to the Wolfson DAC used by the Epic's headphone jack). So the docks have their own crap DACs which do the digital-to-analog conversion outside the phone. Therefore, I think it's impossible (or nearly impossible) for a phone app to control the dock DAC (like Voodoo controls the Epic's on-board DAC). Only thing I can think of is to use a music player on the Epic that has a built-in EQ which would affect the sound before it hits the USB output. Either that, or try to replace the DAC on the dock's circuit board, or have a really awesome car stereo which can tweak the sound enough to make it tolerable
If this has already been posted somewhere I apologize, there are a couple threads on this general topic and I haven't kept up with all of them...
Edit: if it's not clear that I'm implying this, another point: I don't think it's possible that the Epic's on-board DAC can possibly affect the audio coming out of the USB connector that the docks use

[Q] Xperia Play audio jack issue

Hey guys!
Has anyone else experienced a faulty audio jack on their Xperia Play? The speakers work great, but when I plug into the headphone jack, it sounds very strange, like one of the channels isn't going though. When playing Michael Jackson, I can pretty much only hear the music without any vocals...
Also, I bought it from Best Buy, and apparently they said that they don't cover the phone after 30 minutes of use or something ridiculous like that... I was wondering if there was any way of resetting the minutes usage.
Cheers!
Your headphones are most likely not plugged in far enough.
zerojay said:
Your headphones are most likely not plugged in far enough.
Click to expand...
Click to collapse
Nope... I've tried 3 different headphones and plugged them in as much as I could. Unless the body has faulty construction and is not allowing me to plug it in all the way.
Have you tried both handsfree and standard stereo headphones? I haven't had any problems with either on my phone but I thought it was quite interesting that the supplied headset didn't work properly in other 3.5 mm jacks where other handsfree sets work.
Sent from my R800i using XDA App
There
http://forum.xda-developers.com/showthread.php?t=1060229
Hope this helps.
And they will cover manufacturing Defects.

G2 Headphone Jack In-Op

Is anyone else having issues with there headphone jack? I have tried several different cables and some are better then others but it seems like I need to twist the cable a certain way to get it to recognize it. I have tried blowing compressed air into the port to clean the contacts, but it doesn't seem to make much of a difference. My co worker also has a G2 and is having the same issues but to a lesser extent. I don't want to return my phone for warranty and get a stupid refusrb.
Any assistance would be appreciated. Thanks
Bump
Sent from my LG-VS980 using XDA Premium HD app
I've had to poke my iPod's headphone jack with a needle many times as I've found the jack to have dust packed on the bottom. And btw compressed air didn't blow the dust away. If your headphone plug doesn't go all the way in, you could have the same problem.
Sent from my LG D802

Magnetic Charging point - FELL OUT!

Guys I want to just make you all aware if you have any of those unofficial magnetic charging cables please be very wary of using them.
I noticed over the course of a week the phone would be sat on the desk and and I had a cable charging through the magnetic port but it would stop charging.
I **** you not the cable literally pulled out the charging port directly away from the phone. Now luckily the port has to 'fin' pins (only glued in by the looks of it) and I was able to push them back in and it would charge...however it certainly was not dust and waterproof anymore!!!
Any way I took it back to Carphone warehouse (told them i was using the DK36 official charger..do not tell them you use a third party one) and they sent it away for repair. I have been told today that they are just swapping it out for a new one which should be back with me next week.
WORD OF WARNING...IM NEVER USING AN UNOFFICIAL CABLE EVER AGAIN!
has this happened to any of you before? I purchased the one that is available from mobilefun.co.uk but I advise you not too as either the port is weak or the magnet on the cable is too strong (it did not feel that way though!!!).
Lets hope it does not happen again! this is the third Z2 I have had now with the new one I get. FML.
It might be the fault of the phone. I have an aftermarket magnetic cable and it works fine! I have had the cable for about 7 months.
your not the first
http://forum.xda-developers.com/showthread.php?t=2770301
Teknohtc said:
It might be the fault of the phone. I have an aftermarket magnetic cable and it works fine! I have had the cable for about 7 months.
Click to expand...
Click to collapse
Yes maybe. When the thing came out still attached to the cable (heart in mouth!) I noticed there was very little bonding (glue) on the rear of the charging point.
Still Sony have been very very lax in the quality control department, the amount of snags people are having is unreal. Like I said I'm onto the third now, such a shame because I actually love the device, my favourite phone of late, I have the M8, Z1 and got rid of the S5 (hated) but the Z2 is my fav!
Mine also came out this morning, I dont think they have been glued in they just slide into their slots.
Well there was defo glue or some sort of bonding agent on the rear face of mine...just not much!
I'm no phone designer but surely they should have manufactured the port with a lip to prevent it it from being pulled out!?!?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I have no idea what you talking about.. can you provide your talking with some pictures showing the problem
Sent from Sony Xperia Z2 using XDA App
stargate1000 said:
Well there was defo glue or some sort of bonding agent on the rear face of mine...just not much!
I'm no phone designer but surely they should have manufactured the port with a lip to prevent it it from being pulled out!?!?
Click to expand...
Click to collapse
That's what I would have assumed too, but looking at my Z2's magnetic port, it does look like it's just made to the same size as the hole on the outside!
Tea-Aholic said:
That's what I would have assumed too, but looking at my Z2's magnetic port, it does look like it's just made to the same size as the hole on the outside!
Click to expand...
Click to collapse
Yep...it literally slots in and out. Awesome feature for when your glue fails on the rear of the port..NOT.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Just got my replacement from car phone warehouse yesterday. All seems to be in order...no gaps, dodgy drill holes, loose connectors, crap finishing etc...
Time will tell if I have received a good one this time.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Has your phone experienced any extreme heat, I'm thinking why the glue failed.
SolidR53 said:
Has your phone experienced any extreme heat, I'm thinking why the glue failed.
Click to expand...
Click to collapse
I wouldn't say so. Nothing over normal temps.
I would say that the amount of bond used was miniscule like a circle in the middle of the charging point. Not enough in my opinion as the surface area it covered was too small.
Sent from my D6503 using XDA Premium 4 mobile app
I see this appears to be common. How bad is this? I am about to get a Z2 with OEM dock but if this is a common thing perhaps I'll reconsider.
mr mystery said:
I see this appears to be common. How bad is this? I am about to get a Z2 with OEM dock but if this is a common thing perhaps I'll reconsider.
Click to expand...
Click to collapse
I have been using magnetic charger for two months now. So far it's still intact.
Same here, used magnetic charger seens I bought my Z2 (about 2 month ago) and it works great. Don't have stock desktop charger, bought an adapter cable.
Skickat från Tapatalk
I'm thinking about buying a magnetic charger, but I'm curious as to how people are disconnecting theirs to cause this issue.
My thoughts on it are if you pull it out horizontally, you are obviously putting strain on it by just pulling it off/out. I would have thought the best way to disconnect would be to basically "peel" it off, so that the magnet disconnects at a 90 degree angle. This would then not put any strain on the glue or whatever is used.
Sent from my D6503 using XDA Free mobile app
I have read a few reviews on some different mag cables and a lot of the aftermarket ones tout how strong the magnetic connection is compared to stock. Maybe the OEM cable was not too strong by design. Also wondering what kind of glue it is holding the port in. I just got my Z2 and I like it a lot so far. The mag cable looks like a great convenience which I'll be buying as soon as I decide I'm definitely keeping the phone (I'm commitment-challenged). Got my phone from B&H Photo and it says they are an authorized Sony dealer, but they are on the other side of the US so I really don't wanna have to ship my phone across country and then wait if I have an issue.
Right, well I have the Sony magnetic charger, I sent it back to sony as I thought it was to blame, it was working then stopped.
However when it was returned to me, I went to use it, the charge started and then stopped, so I thought it was the magnetic dock again, took the phone off the magnetic dock and these was a hole where the docking pins should be . Turns out they were on the magnetic dock! come out completely, so put the charger point bar back in the phone, reconnected and yes it charged but again, when I came to undock, phones charger area left on the dock. So it happens with the OEM dock as well.
Looks like a fight with Vodafone to get the phone repaired.
Yet another...
I have the official Sony Dock, so I can rule out it being 'just' due to the after-market docks. I had noticed before I even started using the magnetic dock that the connector was a bit mobile/loose. So much so that, whilst on holiday and shooting around water, I held my thumb over the connector. When, a couple of weeks later, I started to charge through the port, I noticed that it was making connect/disconnect noises as I was putting it onto the dock. I also noticed that it charged more slowly than via the USB port. Eventually (about a week after having read of the problem on these forums), the connector did stay on the charger, when the phone was removed. I have pushed it back in, but it just drops down, when on the charger, disconnecting from the phone. I am quite sure that it is no longer watertight, as there is a thin layer of quite 'spongy' adhesive tape on the back of the separated connector that is no longer adhesive and you can see quite well into the phone, through the connector holes. I believe that it is repairable (and the watertightness restorable) at little cost, given a competent person, who could strip the adhesive and replace it with something similar, but stronger AND put some strong adhesive around the outside of it, before pushing it back in. It's a shame that something so small is affecting so many people's opinion of Sony and marring an, otherwise, very good phone.
I will be attempting to return mine to the UK operator 'Three', this weekend and, if they are unwilling or unable to help, I will be taking to Twitter and other Social Media sites, to raise the profile to a wider audience... Sony are already doing relatively poorly in the mobile phone marketplace (for a company of their size) and they can sweep this under the carpet and try to ignore it, losing a small number of their 'fans', or they can make a big PR exercise. Any decent company would see this as a marketing opportunity - make direct contact with your customers and win their trust, by fixing a problem. It's their choice - act big or act small...

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