WP7 End Call Issue - HD2 Windows Phone 7 Q&A, Help & Troubleshooting an

Hi Guys,
I have been having issues when trying to end a call with the new WP7 Rom. I also used to have this when using Andriod Roms.
When I go to end a call, pressing the end call button does nothing apart from light up the keypad. I've tried pressing every button but nothing but the keypad lighting up happens, the call never ends! I have to remove my battery and switch the phone back on to get the use of my phone back.
I have :
HardSPL 2.08
MAGDLR111
Radio 2.15.50.14
Any Ideas?
Thanks,
Jon

jonathan.stowell said:
Hi Guys,
I have been having issues when trying to end a call with the new WP7 Rom. I also used to have this when using Andriod Roms.
When I go to end a call, pressing the end call button does nothing apart from light up the keypad. I've tried pressing every button but nothing but the keypad lighting up happens, the call never ends! I have to remove my battery and switch the phone back on to get the use of my phone back.
I have :
HardSPL 2.08
MAGDLR111
Radio 2.15.50.14
Any Ideas?
Thanks,
Jon
Click to expand...
Click to collapse
Did you not try the end call on the screen? Not the hard one on the bottom right of phone
Russ

The screen turns off when making a call so the touch buttons are not available. This is why I have to remove the battery as I have no other way of bringing the display back to life. Obviously if I make a call and the other person hangs up it's fine. However if they do not answer and it goes to voicemail or I call my voicemail I get stuck in a never ending loop of press 2 to hear your messages.

jonathan.stowell said:
The screen turns off when making a call so the touch buttons are not available. This is why I have to remove the battery as I have no other way of bringing the display back to life. Obviously if I make a call and the other person hangs up it's fine. However if they do not answer and it goes to voicemail or I call my voicemail I get stuck in a never ending loop of press 2 to hear your messages.
Click to expand...
Click to collapse
Official windows phones have no hard end call button, just the on screen one, therefor I dont think its possible to end a call with the hardware button. Yes, the screen goes off when making a call, but due to the proximity censor it should come back when you move it away from your head. If it does not, make sure its not covered, even a screen protector can block the proximity sensor. Its located next to the speaker.

Hmm I removed the screen protector and still no joy when I move the phone away from my face. The screen just remains black. I did crack the screen about 5 months ago and had it replaced, perhaps they've done a poor job on this....

Don't think so... My is in perfect shape. proximity works on android but not on wp7... i also can't press end call button.

same thing with me
well i get the same problem with mine also, is there anything we can do for that.

I have the same issue, though it only happens to me when calling my voicemail. I hit "end call" and it just hangs there with the message "Ending call..." and I have to pull the battery :/ Regular phone calls have been just fine though.

Finally cracked this one!
I have been experiencing this issue on my Optimus 7 phone since day one, on all firmware versions and I now have the latest update.
This is what worked for me:
-set the automatic brightness to off and choose any manual setting that suits your needs, I chose medium.
-set the screen timeout to never (not sure that this is necessary, I will change it back to 30 sec to see if the issue returns and post back)
I hope this works with your phones, it was really frustrating to pull the batery out. Good luck!

I've had this issue as well. Pressing the end call button on the screen won't end many of my calls, voicemail or to another person. But it's rare enough that it hasn't bothered me, too much. But is a problem that needs to be figured out, if possible.

We should come up witha way to re map the hard buttons to usefull use

jonathan.stowell said:
Hi Guys,
I have been having issues when trying to end a call with the new WP7 Rom. I also used to have this when using Andriod Roms.
When I go to end a call, pressing the end call button does nothing apart from light up the keypad. I've tried pressing every button but nothing but the keypad lighting up happens, the call never ends! I have to remove my battery and switch the phone back on to get the use of my phone back.
I have :
HardSPL 2.08
MAGDLR111
Radio 2.15.50.14
Any Ideas?
Thanks,
Jon
Click to expand...
Click to collapse
I'm assuming your phone is an HD2. First of all, the call should automatically end when the other party hangs up. Secondly, just hit the Power button to turn the screen back on and then unlock the phone and hang up. What is so difficult? WP7 remaps the HD2 buttons so they don't work as they did in WM.

swangoose said:
I have been experiencing this issue on my Optimus 7 phone since day one, on all firmware versions and I now have the latest update.
This is what worked for me:
-set the automatic brightness to off and choose any manual setting that suits your needs, I chose medium.
-set the screen timeout to never (not sure that this is necessary, I will change it back to 30 sec to see if the issue returns and post back)
I hope this works with your phones, it was really frustrating to pull the batery out. Good luck!
Click to expand...
Click to collapse
Worked. T H A N K S!!!

Related

Screen Turing off during Call

Am sure that i have seen this somewhere but i searched to no avail.
When making a call the screen will still turn off, which means if i want to do anything during the call i have to push the power button on the side of the device to turn it back on to hangup etc.
Any Ideas ??
I thought this was a good thing. The screen turns off in order to save the battery. If you want it back on you just tap the power button and do whatever you want to do. If it stayed on for entire phone calls you would end up with very short battery life.
However, there may be a registry edit that can lengthen this time or make it stay on for the entire call. I just wouldn't recommend it.
For me, hanging up works when the screen is off. I think.
thanks guys, i just came from the phone world and i suppose i want my PDA to have the same battery life as the old nokia, but i also want all the cool pda features.
Just not going to happen.
Shaun33 said:
thanks guys, i just came from the phone world and i suppose i want my PDA to have the same battery life as the old nokia, but i also want all the cool pda features.
Just not going to happen.
Click to expand...
Click to collapse
it does, just carry a couple of extra batteries and you're set. Now the question is would you trade this for that?
pressing the end call button works when the screen is off
the_passenger said:
it does, just carry a couple of extra batteries and you're set. Now the question is would you trade this for that?
Click to expand...
Click to collapse
Funny thing is i would carry the batteries. I got off ebay and ordered for my boss and myself car kit, batteries, and docking station with battery charger. So for the time that im not @ my desk or in the car we should be set.
Mine doesn't turn off during calls, but i do turn it off manually with the power button so my ear doesn't open apps during the call.
Mine doesnt turn off either, is this a rom specific or am i missing an option somewhere, at the moment i press the power button on the side when i make a call, cos im forever pressing the screen and opening stuff, then have to close it all when the call ends, let me know what im missing out on
Neil.
I WANT my screen to turn off when phoning..
How do I set this up?
Hey,
I think this is the same "timeout" that you have set for your screen to turn off in the powersave feature. I haven't looked, but I think it only turns the backlight off, not the screen.
Unfortunately the hermes screen is hard to see AT ALL when the backlight is off. Some past devices I had, you could still READ during daylight.
HTH
ok i find it funny that nobody thinks that it is anoying as fk that the screen turns off if you are calling say to activate a card or any automated answering service and need to type numbers in you dont have access to it ..so I guess I will re ask the question is there a reg hack to make the screen stay on while in a call any help would be nice ty
9900 Screen turns off
the screen of my 9900 turns off as soon as i dial a number, but doesn't come back on unless the call is ended. i cannot turn on the speaker or make a conference call or do any thing with the phone during the call... please help. i have tried wiping the device and also re installed the OS... no luck...
fahdajmal said:
the screen of my 9900 turns off as soon as i dial a number, but doesn't come back on unless the call is ended. i cannot turn on the speaker or make a conference call or do any thing with the phone during the call... please help. i have tried wiping the device and also re installed the OS... no luck...
Click to expand...
Click to collapse
you should follow the steps in this thread http://forum.xda-developers.com/showpost.php?p=3227589&postcount=5

Screen Lock issue with HD2

After i hang up on a call (when the phone is in sleep mode and the screen is locked) the screen unlocks. this is quite contrary to what is mentioned in the phone manual chapter 1 page 45. this becomes an issue since i use a bluetooth headset and the phone remains in its sleeve/case and after every call, a whole bunch of applications will launch since the case is in contact with the screen. have i overlooked some settings or are there other owners who have faced this issue?
ideas and suggestions welcomed
did you check it out if any of the hardware buttons being pressed against the case hence wakening up the phone.?
i had it to only closed al my apps in taskm and it stoped flickering
My HD2 is also behaving in the same way even in controlled test conditions - the phone unlocks when a call comes in (I'm presented with slide to accept or reject call) The phone unlocks during the call, but fails to lock again on disconnect (either by pressing "end call" or hang up via bluetooth).
Can anyone verify this? Is it interacting with something I installed?
I believe I found a (complicated) workaround.
What I want: leave HD2 inside pocket, answer calls with bluetooth headset, hang up and phone will go back to lock.
Problem: After I hang up using bluetooth or press the big red "End Call" button or the other party hangs up, the phone stays unlocked! It stays powered on and all kinds of buttons gets clicked.
Practically all lock sw uses their own lock screen (which I don't want to install). CSDevCtrl does not trigger by phone. TouchLockPro uses its own transparent lock screen but can respond to phone events. Using the !SUSPEND for TAPI\Ended under settings does not seem to work when the screen dims about 50 secs into the call.
Solution: Use TouchLockPro together with LockAndOff. Get TAPI\Ended to run LockAndOff will turn phone off, whether by bluetooth, big red "End Call" button, or the other party hangs up.
BTW: I think there is some confusion on whether the phone locks when you
1. press the big red "End Call" button, or
2. the hard "End call" button
in the forums.
I noticed that HD2 have a light sensor next to the top ear speaker.
During a call, if the phone is put near the ear and cover the light sensor , the screen become non-active which is good.
If anyone can come up with a lock sceen using this light sensor , then the problem with random launch of program when phone inside pocket will be solved.
This lock screen should only activated right after an end of call, beacuse , sometime you may want to use the phone in a dark place.
linivan said:
I noticed that HD2 have a light sensor next to the top ear speaker.
During a call, if the phone is put near the ear and cover the light sensor , the screen become non-active which is good.
If anyone can come up with a lock sceen using this light sensor , then the problem with random launch of program when phone inside pocket will be solved.
This lock screen should only activated right after an end of call, beacuse , sometime you may want to use the phone in a dark place.
Click to expand...
Click to collapse
It's the proximity sensor that turns the screen on and off during a call, not the light sensor. How else would it work in the dark? (which it does)
johncmolyneux said:
It's the proximity sensor that turns the screen on and off during a call, not the light sensor. How else would it work in the dark? (which it does)
Click to expand...
Click to collapse
My proximity sensor does not work, when I am getting a call my screen turn off and when I am taking the phone out from my face it turn on only when I am out side at the sun!! the screen stay off when I am inside room. I tested it with flsh light and it is working also.
I have a T-Mobile US version of the HD2. I am having the same problem when using the bluetooth system in my car. After answering or making a call the phone stay unlocked. And then starts making random calls while I am driving!!!!
There has got to be an easy fix for this!!!
Buy pocketshield, problem solved.
i have this unlock problem with 1.48 rom and i solve it by pressing start button and lock. after that everything works fine unless i change theme in settings. then just repeat first step.
Solved
Same trouble with me until I use the following software. I tried it and it's almost perfect. unzip it and just copy to your HD2, run CallerLoc.exe and click Yes, you'll find:when you hang up, or he/she hang up a call, or a call is established, the screen will turn off.
Why say 'almost perfect', the software is in chinese, but the filename is in english. and it's a call location software but with the function we need.
To stop or before you delete the software, run Callerloc.exe and click Yes again.
Hope this will help you. Sorry I don't find a English version of this software. I esure and I'm using this software perfectlly with my Leo.
theciscokid said:
Buy pocketshield, problem solved.
Click to expand...
Click to collapse
Same for me
Greetings.
I understand this is quite an old thread I'm digging up but I need a little help as well and I didn't want to start a new topic just for that.
I've this silly problem, appeared right out of the blue:
You all know the standard manila behavior, when the phone is idle, the screen first dims and after some more time, depending on your preferences, the screen locks. It also locks if you press the power off button. This all was happening to me till this morning.
I added an event in the calendar (the only change I made today) and after that, my phone dims and then goes in sleep mode after the designated period of time, but DOESN'T lock!!! It doesn't even lock when I press the power off button. I can still lock it by pressing Start and then lock or by press and hold the power button and choose the lock phone option. So one would say that it's still operational, so why bother about it, but I kinda liked the standard function and I have to freaking idea why it changed!!!
I'd be most appreciative if you could offer some help with that.
Oh, I forgot to mention. Soft reset didn't solve the problem. Erasing the calendar event didn't either.
My phone runs the factory ROM (1.66.482.1 ELL), I haven't changed anything other than user settings (yeah, I'm a noob... )
Thanks in advance!
Nasos
Pocketshield could be the end of your problems. You can try it for 10 days and see how it goes...
But why do I need to buy third party software in order to revert my phone to it's original operation?
No, this is not the answer I am looking for. I was wondering if you know of any kind of settings that might have changed by accident and caused this undesired behavior.
Thanks.
The best to return to normal operation would be a hard reset. Or you can spend a while trying.
You can try
HKLM\Software\Microsoft\Shell\Lockscreen\Enable=1
HKLM\Software\Microsoft\Shell\Lockscreen\Active=1
Thank you very much. I opted for the hard reset option... I hope it stays ok this time!
My HD2 also had some strange unlocking and unwanted calling.
I noticed it appeared when using the android style lockscreen.
When I changed back to the original one, problem solved
i had this too. the andriod lockscreen seems to be a bit buggy last time i used it, i accidentially called 7 random numbers

*SOLVED* Buttons light up, but screen stays black after stanby

Hi guys.
I have this strange problem.
If I dont use my phone for a while and I go to use it it the screen sometimes doesnt come on. The buttons light up but that is all.
i have tried to call it when that happens and I can hear a ringtone but the phone itself doesnt ring. The only solution is to pull the battery out.
When I switch it back on the call I made to the phone doesnt appear on the call history as a missed call either.
I am using energy rom
Anyone got any ideas?
salv90 said:
Hi guys.
I have this strange problem.
If I dont use my phone for a while and I go to use it it the screen sometimes doesnt come on. The buttons light up but that is all.
i have tried to call it when that happens and I can hear a ringtone but the phone itself doesnt ring. The only solution is to pull the battery out.
When I switch it back on the call I made to the phone doesnt appear on the call history as a missed call either.
I am using energy rom
Anyone got any ideas?
Click to expand...
Click to collapse
mine done that, i always use the call button rather then the hang up to wake it up, not had a problem since, hope it helps!
Nice to know I am not alone.
Just been looking at miri's latest rom and apparently he has put a fix in for some people whose phone didnt wake up, so am flashing phone now to see how it goes
Just as an update, been three days since I reflashed with miri rom and no problems.

[SOLVED] cannot hang up during call

I noticed this problem:
when i start a call, my screen become black and i cannot hang-up the call.
anyone with same problem?
another little question:
i have a time-limited data plan (40H /month) is there a way to know if my HD2/WP7 phone is connected or not? or a way to control my data connection?
thank you!
I have the same issue. If I hold the proximity sensor directly to a bright light source the screen comes back on but I'm not always near a bright light source. I've been making calls on my bluetooth headset because that has a hardware hang-up button. If someone could work out how to hook up the hd2 hang-up button this would be a massive help...
EDIT: i make some test, plese discard this post (test result in post #5)
I'm not sure about yours, but after I finish my call I just remove my phone from my ear then the screen show up . Regardless where I am (dim or bright place) the screen responds to the movement of the phone away from my ear .
ok, i make some other test.
confirmed, we have some problem with proximity sensors.
when i make a call, the screen become black. immediately, witoutn anything else.
wen i remove the phone from my ear the screen will NOT come up UNLESS the other part hang up.
for example: if the other part use an answering machine, i am able to record my message, but the screen DOES NOT comes up when i remove it from my ear.
if the other part is a friend, and HE hang up the call, my screens lights up, again, sayng "call ended". then return to the home screen.
if i'm in-call, and i expose the phone to a bright light, the screen comes back too, sowhing all in-call options (speaker activation keypad, and some other things)
Just press the normal hang up button and that should act as the power button to bring the screen back on...
B4PJS said:
Just press the normal hang up button and that should act as the power button to bring the screen back on...
Click to expand...
Click to collapse
during call this button doesn't do nothing.... already try with all button..
i just play with registry entries, some are interesting.
HKLM\Drivers\Builtin\Proximity
ScreenOffDebounceTime DWORD:50 (Decimal value)
ScreenOffThreshold DWORD:256 (Decimal value)
But i cannot figure how they affect screen (i try to change their value with no effect)
update:
seems i fix it!!!
after an UPGRADE (hehehe) to winMo 6.5, i realize that problem still exist.
then i remove a portion of the screen protextor and proximity sensors works again!
even if i use original HTC screen protector... :\
nushuth said:
update:
seems i fix it!!!
after an UPGRADE (hehehe) to winMo 6.5, i realize that problem still exist.
then i remove a portion of the screen protextor and proximity sensors works again!
even if i use original HTC screen protector... :\
Click to expand...
Click to collapse
I've tried that already but it didn't work for me. I did have my screen replaced so I wonder if the problem started then...
Same to me... Is this a replaced screen issue?
Strange one this...the red button (bottom right of the 5 physical buttons) just brings the screen to life for me and should work I would have thought regardless if screen is replaced.
hey guys i am facing a problem too with my tmous hd2...i have dual booted it..when i make a call in android or win7 proximity sensor doesnt turn off the screen at all.....so i end calls without my knowledge and intent.....anyone facing similar issues??? anybody knows any solution???

[Q] Is there a way to prevent the screen from turning off during calls?

I realise that this is quite a useful function, but for me, it's troublesome, especially if the call doesn't get through, and I am sent to voicemail. You see, I believe that either my light sensor or my proximity sensor is not functioning properly. When I accept a call, call someone, the screen goes off, and doesn't come back on till the call ends, or I take out the battery and put it back in.
I'm sure this is a hardware thing, as I've tried installing Android, and the problem persists. I don't really want to spend money fixing my phone, as I can't really afford it right now. So, back to my question, is there a way to make sure the screen doesn't turn off when I'm calling someone? Is there a registry tweak or something? Or is there a setting I'm just not seeing?
I'm using pdaimatejam's WP7 version 8.1 (I think) ROM, if that makes any difference.
Thanks!
this is normal operate, not error... screen go off for reason you not break call when phone too close to ear with touch... but when you move phone from ear screen must turn on again....
markiemice said:
........................When I accept a call, call someone, the screen goes off, and doesn't come back on till the call ends, or I take out the battery and put it back in.
I'm using pdaimatejam's WP7 version 8.1 (I think) ROM, if that makes any difference.
Thanks!
Click to expand...
Click to collapse
When you accept a call, its a feature of Windows to switch off the light but sometimes it never comes back and you are stuck at "no display". I also face the same issue. Its the ROM bug. I'm also using pdaimatejam's WP7.
Don't worry... Your phone is fine
Also had this happen twice. But then I disabled the feature to turn on the speaker when the phone is turned during a call and it didn't happen ever since. Not sure if that's really the cause, but you could give it a try.
dxdy said:
this is normal operate, not error... screen go off for reason you not break call when phone too close to ear with touch... but when you move phone from ear screen must turn on again....
Click to expand...
Click to collapse
As I've mentioned, my phone light doesn't come back on when I remove it from my ear. This cannot be normal. It can't be normal that I have to reseat the battery after every failed call.
tanush said:
When you accept a call, its a feature of Windows to switch off the light but sometimes it never comes back and you are stuck at "no display". I also face the same issue. Its the ROM bug. I'm also using pdaimatejam's WP7.
Don't worry... Your phone is fine
Click to expand...
Click to collapse
If you read my original post, I mentioned that I tried this on Android as well, and I get the same problem.
cerebos said:
Also had this happen twice. But then I disabled the feature to turn on the speaker when the phone is turned during a call and it didn't happen ever since. Not sure if that's really the cause, but you could give it a try.
Click to expand...
Click to collapse
Are you talking about the settings in the "Attentive Phone" section? Didn't work for me.
markiemice said:
Are you talking about the settings in the "Attentive Phone" section? Didn't work for me.
Click to expand...
Click to collapse
Yes I did.
I have the same problem as you, although I have not tried flashing android yet but that is my next step. When on a call screen goes off and never turns back on.
I use bluetooth headset so I can kill the call with it and screen comes back thankfully. But I can't delete voice mails or use the screen at all during a call. ON Pdaimatejam's 8.5 rom.
We don't have a fix for this yet?
for me its oks.. if the screen is off it may touch your skin and could end the call...if you remove the phone from your ear and would like to use the dialer while still on the call, the screen powers up automatically..
phoy18 said:
for me its oks.. if the screen is off it may touch your skin and could end the call...if you remove the phone from your ear and would like to use the dialer while still on the call, the screen powers up automatically..
Click to expand...
Click to collapse
But that is just it, It doesn't power up automatically at all. It stays off no matter what you do untill you actually end the call! be that pull the battery, other person hangs up, or you use Headset to end call..
What rom are you using?
sageki said:
But that is just it, It doesn't power up automatically at all. It stays off no matter what you do untill you actually end the call! be that pull the battery, other person hangs up, or you use Headset to end call..
What rom are you using?
Click to expand...
Click to collapse
im using the latest from pdaimatejam. even the older 8.5, once i removed my phone to my ear, screen turns on even the call has not ended..
Would really love a fix for this also.. I must admit though that i don't think it is a hardware issue.. Nevertheless it could be fixed with a regedit or something like that.. Can't really use the phone anymore
sageki said:
But that is just it, It doesn't power up automatically at all. It stays off no matter what you do untill you actually end the call! be that pull the battery, other person hangs up, or you use Headset to end call..
Click to expand...
Click to collapse
Seems that the light sensor is broken, it's the little point in the upper left corner of the phone. The only workaround I see is to use a headset (BT or cable). With this you still can hang up any calls.

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