Database Users

Rogers Wireless Customers READ THIS!

I talked to a rep today on the phone and told him I was using a custom firmware and wanted my Data back.
He said sign this waiver, saying you cannot hold Rogers responsible for not being able to dial 911, and you can use your custom firmware.
Thank me later. Unless this is old news...
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
After signing you will have data back in 24hours.

midnightmach said:
I talked to a rep today on the phone and told him I was using a custom firmware and wanted my Data back.
He said sign this waiver, saying you cannot hold Rogers responsible for not being able to dial 911, and you can use your custom firmware.
Thank me later. Unless this is old news...
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
After signing you will have data back in 24hours.
Click to expand...
Click to collapse
it is old news , but i've tried for 2 days now and it will constantly tell me to enter a valid serial number ..I am using the IMEI from the box and under battery still no success

daeshawn said:
it is old news , but i've tried for 2 days now and it will constantly tell me to enter a valid serial number ..I am using the IMEI from the box and under battery still no success
Click to expand...
Click to collapse
Ah ok, yea it's not taking my IMEI either... i called rogers and they are working on it... hopefully they get back to me quickly.

Is this a downgrade? So you can use custom ROMs? Or is it just data enabler for rogers customers? This won't help anyone stuck on sense?

I signed this on Friday and since have had my data cut twice!
The 2G Force trick works for getting it back every time so far, so I haven't bothered to call them on it yet. If they start redirecting my calls again they will hear from me for sure.

I talked to rogers live support because my imei number wasnt being accepted and he ended up putting it through... i think... I haven't installed a rom that wouldnt be blacklisted yet but yeah try that

The waiver form is mostly broken. The IMEI database it is verifying against seems to be missing many IMEIs for handsets purchased directly from Rogers, let alone from other carriers.
If you jump up and down and get to a tier 2 guy, he can manually get your IMEI added to the database so you can put the waiver through. The front line guys cannot add your IMEI, though they can send off a request for it to be added.
If you complain enthusiastically enough, they can re-enable your data services on the spot.
Apparently they cannot fill out the waiver for for you if you IMEI is not being recognised, though the tier 1 techs will lie and claim they are doing this.
This is based on my personal experience, of calls on Saturday, Sunday, a call back from a tier 2 on Monday and then a long and unpleasant call with retentions this afternoon. Magically the retentions supervisor could get me through to a tech that had override capabilities within minutes, once we got past the lies and bull**** stage.
In theory, once you get your waiver in, they should stop screwing around with your data services, redirecting voice calls, and hassling calls and text messages. I will see how it goes....

Well, thanks for the heads up with this waiver. Of course my IMEI # wasn't valid, so I called Rogers Directly, asking for Tech Support.
The point of my call was to get them to update my account, saying I accept this waiver. I think we all know it is hit and miss when speaking with Reps. I was speaking to a guy, he asked my Build Version, and firmware. I didn't tell him the Build Version (MarsDroid SPL7 1.8), because I knew it would not be acceptable. I told him my f/w was 1.6, which he said would be acceptable.
At this point, he said that I would NOT lose my data again, and Rogers would stop scanning my phone. I made sure to ask the question, so whatever I do to my phone at this point on doesn't matter, my data will not be cut off? He said yes.
I am only repeating what I was told, I think you can probably tell by my wording that I am not convinced this will be the case. Eitherway, I feel more confident to flash back to my old radio, which is all i want, because the kernel is much more developed, and makes for much more stable and faster ROMs.
Also, should let you know, so far I haven't had my data cutoff, I switched to CursorSense ROM before the Rogers scanning started, and have stayed on the New Radio up until now.

I signed the waiver on Friday, and got my service back Sunday morning.
No issues with IMEI...
I then called on Monday to get my free HTC Magic that I've been b1tching about for the last month (calling once a week)..
things are looking ok for now.. I have a Dream running Open Eclair (2.1), and now a stock unrootable Magic (1.5).. gonna keep the Magic legit thou..
I hope the best for all of you out there...

I lost my data six days ago now and I've called Tech Support 4 times since to help get it back. The waiver won't accept my IMEI and I've been escalated twice. Spoke with tier 2 support 3 times and a Manager. Apparently there is a system wide problem with allowing some IMEIs to be entered for the waiver to work. I'm getting so frustrated now, I don't know what else to do but wait. I've asked for network refreshes each time, and I've been running Cursorsense with the new radio.
Any ideas?

QtOn said:
I lost my data six days ago now and I've called Tech Support 4 times since to help get it back. The waiver won't accept my IMEI and I've been escalated twice. Spoke with tier 2 support 3 times and a Manager. Apparently there is a system wide problem with allowing some IMEIs to be entered for the waiver to work. I'm getting so frustrated now, I don't know what else to do but wait. I've asked for network refreshes each time, and I've been running Cursorsense with the new radio.
Any ideas?
Click to expand...
Click to collapse
i lost data yesterday when running a customized 2.1 rom; flashed cursorsense, asked for data reset, and it comes back.
totally not expecting to be haunted with this after so long since the update.

stgeorge88 said:
i lost data yesterday when running a customized 2.1 rom; flashed cursorsense, asked for data reset, and it comes back.
totally not expecting to be haunted with this after so long since the update.
Click to expand...
Click to collapse
I've been asking for refreshes as well, but I can't find anyone who's willing to do it.
I've even told them that I want to use my old phone until they fix the IMEI problem, but they said they can't allow me to use data on any phone until I do the waiver because I might go back to use the Magic.

QtOn said:
... because I might go back to use the Magic.
Click to expand...
Click to collapse
LMAO @ rogers...

I am royally pissed about this because Rogers quietly released this after they started redirecting calls. I would have gladly signed this waiver if I knew about it, but instead was forced to update to their retarded ROM and now I'm stuck with all the pre-installed BS apps and without root access. They should at the very least give people the option to revert back to the old ROM via another "update". I was forced into this update because I couldn't afford to spend (scratch that, WASTE) time dealing with redirected calls.
In lighter news, HTC tweeted about their knowledge of specifically the issue with Rogers and promised something about 2.1 soon.

After reading all this I don't feel so bad about all my data issues. After refusing to flash the rom on the phone with rogers, they offered to send me a free magic+ with the new rom pre-installed. I signed the waiver also. So now I have my old magic with a custom rom, and a new one in a box with the rogers official update that I plan to sit on at least until HTC's 2.1 comes out.
On top of that I *****ed them out so hard after my 4th or 5th data loss/refresh experience that they offered me a few free months and reduced the cost of my data plan.
All of that and I was still pissed I didn't take their offer to upgrade to an iphone at a cost, I was too mad and just kept saying "I'm not paying anything to fix this crap" lol. Doh!

It's been 9 days now without data, and each time I talk to someone, I keep getting the same answer "We are aware of your situation and your call has been escalated and it will be fixed soon, try again tomorrow."
I want my data back and have been willing to do the waiver (it won't accept my imei). Have been running cursorsense with the new radio since all this has began.
I've spoken to Tier 2 support, managers and customer care. Who's left to talk to?

QtOn said:
It's been 9 days now without data, and each time I talk to someone, I keep getting the same answer "We are aware of your situation and your call has been escalated and it will be fixed soon, try again tomorrow."
I want my data back and have been willing to do the waiver (it won't accept my imei). Have been running cursorsense with the new radio since all this has began.
I've spoken to Tier 2 support, managers and customer care. Who's left to talk to?
Click to expand...
Click to collapse
telus, bell....? Honestly don't take that kind of ****, threaten to leave if they keep f'n you around, and follow through if they don't sort it out. There's no reason to pay for nothing. They give you a free month? So what, you're using them for their service, no service.. whats it matter if its free or not?

frankinmerth said:
After reading all this I don't feel so bad about all my data issues. After refusing to flash the rom on the phone with rogers, they offered to send me a free magic+ with the new rom pre-installed. I signed the waiver also. So now I have my old magic with a custom rom, and a new one in a box with the rogers official update that I plan to sit on at least until HTC's 2.1 comes out.
On top of that I *****ed them out so hard after my 4th or 5th data loss/refresh experience that they offered me a few free months and reduced the cost of my data plan.
All of that and I was still pissed I didn't take their offer to upgrade to an iphone at a cost, I was too mad and just kept saying "I'm not paying anything to fix this crap" lol. Doh!
Click to expand...
Click to collapse
dude, you are now officially my role model.

frankinmerth said:
telus, bell....? Honestly don't take that kind of ****, threaten to leave if they keep f'n you around, and follow through if they don't sort it out. There's no reason to pay for nothing. They give you a free month? So what, you're using them for their service, no service.. whats it matter if its free or not?
Click to expand...
Click to collapse
I was reading this & I remembered a situation I had with Bell regarding my internet contract. I've tried that threaten to leave.. and was expecting to get away with some kind of deal..
then was totally shocked when the csr said, 'sure, so you will owe us the remainder of your term...plus a early cancellation fee'
in the end, it costs more to leave then to just stick around.

stillriza said:
I was reading this & I remembered a situation I had with Bell regarding my internet contract. I've tried that threaten to leave.. and was expecting to get away with some kind of deal..
then was totally shocked when the csr said, 'sure, so you will owe us the remainder of your term...plus a early cancellation fee'
in the end, it costs more to leave then to just stick around.
Click to expand...
Click to collapse
The same happened to me the other day, they told me it would cost me over 600 to cancel the account for all 3 of my phones.
Still calling everyday and still waiting.

[Q] Where to find Samsung Focus in Canada

Hello !
So I decided to return to the Windows Phone/Mobile land after an hiatus of a few years (yes with the thing from Apple ). After some toughts I would like to buy the Samsung Focus. I'm with Rogers but I would prefer to get an unlocked device if possible.
I try with few hopes the shops (Rogers and Bbest Buy since they got some flyers with it) here in Montreal but it seems that the device will be available only at the end of month or early next one. Expansys got it (can't put links in my post) but even if I got prior good experiences with them my order is pushed back since two weeks ... Rogers.com seems to have it but when I phoned the customers service they said they don't have it even f they recognized that Rogers.com can.
I saw several threads here about Rogers etc. so it must have some fellow Canadians with advices/information ?
Thanks !
Matthieu

I ordered it from rogers.com and it shipped within days.

As far as I know, its ONLINE only until the end of the month.

Thanks ! I will order it on Rogers.com if i don't have a clear answer from Expansys Monday.

When Rogers opened their limited online launch, I placed an order on the second day.
It shipped Friday, and I received it the monday after (got it on the 15th).
You have to be carefull buying unlocked, because of the time issues on Rogers network (ie. texts come in with a timestamp of the past, or future, annoying as ****).

Yes I saw some messages about this problem, but why ? is it affecting only devices not from Rogers ?

sorry for hijacking the thread, i live in chile but i have a friend in canada who is coming back for the holydays.... is it possible for him to buy the phone for 599 without plan, and if so, will it work on my country?
(im not asking about the bands, from what ive read, i think its compatible. what id like to know, if its unlocked or if i have to unlock it myself)
thanks a lot!

Yes he can but before he must unlocked it. Serach for "samsung focus unlock" on ebay.ca. I saw members of this forums used it succesfully.

Yep, the best and only place to get it right now is from Rogers.com... I ordered mine the day it was released and received it on Friday of the same week. UPS and Rogers were great about shipping it out to me, didn't have any hassles that you can usually expect. Enjoy!

tewmgd said:
Yes he can but before he must unlocked it. Serach for "samsung focus unlock" on ebay.ca. I saw members of this forums used it succesfully.
Click to expand...
Click to collapse
thankyou!
10chars

Yeap, I canceled my order with Expansys, they can't get their process right (my order went through all statuses the past two weeks).
I tried to order on Rogers.com but I got weird error during the checkout (JSP compilation error, welcome back in 1996 ). I called the Rogers.com support but I need to wait the fix to order it

aimer said:
Yep, the best and only place to get it right now is from Rogers.com... I ordered mine the day it was released and received it on Friday of the same week. UPS and Rogers were great about shipping it out to me, didn't have any hassles that you can usually expect. Enjoy!
Click to expand...
Click to collapse
Yeap after few days of snafu with the Rogers HUP order page not working and Focus’s availability subject of uncertainty from Rogers, I succeed to order it today by phone with the Retention service. I just got the shipping notice so hopefully I will get it next week

I became frustrated and ordered one on ebay from at&t. The Canadian launch has been a complete failure in my opinion.

lorettaboy said:
I became frustrated and ordered one on ebay from at&t. The Canadian launch has been a complete failure in my opinion.
Click to expand...
Click to collapse
Be aware of the problems even with unlocked devices. Here some solutions:
http://geekswithblogs.net/dlussier/archive/2010/11/26/142884.aspx

[Q] febuary update

i have a telus lg optimus 7 unlocked and now on the sasktel network. my question is am i screwed for getting these updates because sasktel doesn't recognize the phone as one of there models and i am not on the telus network so they wont push it to me? i cant justify paying 400 bucks for a phone that i cant get the new updates the Microsoft rolls out.

If you do not get this update, you will get the next one (By mid March) definitely. Microsoft has confirmed that much. I contacted Telus, and it seems they have "no information to offer at this time". Basically, Telus is the only carrier in North America that has yet to offer update for their WP7 devices, but two weeks is not that long to wait, right? Especially considering that this update does...nothing, and all updates are cumulative.

kapanak said:
If you do not get this update, you will get the next one (By mid March) definitely. Microsoft has confirmed that much. I contacted Telus, and it seems they have "no information to offer at this time". Basically, Telus is the only carrier in North America that has yet to offer update for their WP7 devices, but two weeks is not that long to wait, right? Especially considering that this update does...nothing, and all updates are cumulative.
Click to expand...
Click to collapse
I'm planning on giving Telus a few more days before complaining loudly, as the rollout was to be staged, so maybe they volunteered to be last on the list :|
Personally, I'm fairly concerned about this as Telus doesn't have the greatest record for updates in the past, and holding this back isn't a good sign (imho).
Even if this minor update is rolled into "no-do", there's no guarantee "mango" won't be an 'odd numbered' update, or that we won't be weeks behind others getting either/both.
From the windows phone team blog
(http://windowsteamblog.com/windows_...-answers-about-our-first-software-update.aspx)
Q: I still haven’t received an update notification yet. When can I expect it?
A: It’s hard to predict because it depends on many factors. It could be days—or even weeks—before you’re able to update your phone.
Click to expand...
Click to collapse
So as the rest of the world gets copy/paste, theoretically we telus users could just be getting the pre-nodo update.

I'm right there with you I had the same thought when I read that article. I don't understand why Rogers and Bell both have launched it but Telus hasn't I tweet'd customer service about it and they answered back they had no information about unreleased updates.

I am hoping that maybe Telus wanted to "save us" from the trouble of doing 2 updates in a fairly short period of time. At least we know that they can't block nodo. Out of curiosity does anyone know how Telus is with android updates?

bond7734 said:
I'm right there with you I had the same thought when I read that article. I don't understand why Rogers and Bell both have launched it but Telus hasn't I tweet'd customer service about it and they answered back they had no information about unreleased updates.
Click to expand...
Click to collapse
I've been looking around all the standard places for more info but haven't come across anything. My fear is that the wp7 userbase on Telus is small enough that they don't consider us a priority.
nVd90 said:
I am hoping that maybe Telus wanted to "save us" from the trouble of doing 2 updates in a fairly short period of time. At least we know that they can't block nodo. Out of curiosity does anyone know how Telus is with android updates?
Click to expand...
Click to collapse
They're mediocre at best.
http://www.androidincanada.ca/category/telus-android/
Another thread discussing similar possibilities for crappy timing/rollout (carriers get 8 weeks?!)
http://forum.xda-developers.com/showthread.php?t=968990

I hope that we are considered a priority. I'll do my part and call and bug them maybe if everyone jumps on board we'll get this update.

i spoke to sasktel and they have already rolled out the patch on there network. but because my phone is telus branded and the zune software see the phone as telus it wont give me the update. sasktel does not recognize my phone for updates so i would assume that's because they don't sell the phone.

I'm in the same situation as you kazman. Have an unlocked Telus branded Optimus 7 running on the Bell network, and wondering if I'll get the update when/if Telus releases it.
Will report if I do.

I cannot believe we can't find a solution to get the update...
Like Android, installed custom ROM of WP7 to avoid carrier blocking.

xdapants said:
I've been looking around all the standard places for more info but haven't come across anything. My fear is that the wp7 userbase on Telus is small enough that they don't consider us a priority.
They're mediocre at best.
http://www.androidincanada.ca/category/telus-android/
Another thread discussing similar possibilities for crappy timing/rollout (carriers get 8 weeks?!)
http://forum.xda-developers.com/showthread.php?t=968990
Click to expand...
Click to collapse
So I emailed client care about the update, (your gonna love this)
"Hello Justin,
Thank you for taking the time to write to TELUS via e-mail.
Windows has not released any official updates yet. Please refer to the following link for details:
http://www.microsoft.com/windowsphone/en-us/features/update-info.aspx
When an official update is released from the manufacturer, it's also posted on our equipment page specific to your phone:
http://www.telusmobility.com/en/ON/lg_optimus_7/index.shtml
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Weekends and Holidays from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' online service and have a great day."
So I have emailed back asking that he double check the site and not just send me to the page that tells people what the next update is but infact to check the update page (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/update-history.aspx) Still waiting on an answer but it's great that they took the time to really look into it So I have emailed back and shown them the link and also shown them Bell and Roger's pages releasing it as well as a few carriers with the same phone (LG Optimus 7) that have released it. (because you know that's where they would go next) Will post results on here if I get them.

that is completely ridiculous. i called a telus store yesterday in Saskatchewan and she told me that they don't know about updates and recommended that i move the date on my phone ahead a year and i should get the update then. but she had just told me a minute ago that there where no updates. they need to get a clue.

So it seems like Telus just doesn't know what to do with updating the phone. I am a bit surprised and doubtful that Microsoft didn't tell them though. It just shows a huge lack of communication within Telus.

as I posted in the other thread, I talked to a telus rep who also no idea about the update; but was able to confirm they didn't have to pay MS for it, so we should be getting it.
I've got a 10 year old account with them and made it clear I would be willing to switch carriers if they dropped the ball.
Hopefully we can get enough people telling telus the same that they'll get their act together.

i would like to know why we cant just get the update from the zune software. and if a carrier such as telus hasn't released the update how does the zune software know not to offer you an update or does telus need to respsond to microsoft that the update is out on there network. how about a new rom from bell or rogers that would solve all our problems.

kazman13 said:
i would like to know why we cant just get the update from the zune software. and if a carrier such as telus hasn't released the update how does the zune software know not to offer you an update or does telus need to respsond to microsoft that the update is out on there network.
Click to expand...
Click to collapse
It's going to be something like that (e.g. telus tells MS it's approved, WinPhoneUpdate sets the flag to allow it).
kazman13 said:
how about a new rom from bell or rogers that would solve all our problems.
Click to expand...
Click to collapse
I'd assume going to a differently branded rom would solve it, although that'd likely negate access to the telus app store. Another potential issue is that the telus optimus7 is a different model number from the european one. I have no idea which version the mexicans got so there may not even be a viable alternate rom. :|

An unfortunate truth
Look guys, this first update was OPTIONAL for carriers. It did not provide any new features and was just a test update before the real update in a week and a bit. Unfortunately for you guys, TELUS decided to not push this one in favour of just sending one update later. You shouldn't be upset at TELUS ... yet. I had an Android phone with them before and just about lost my mind over the update issue, but I think WP7 will be different because MS has more say than the OEMs do regarding Android. I feel bad that you guys are suffering, but it isn't really TELUS' fault.

Commander Data said:
Look guys, this first update was OPTIONAL for carriers. It did not provide any new features and was just a test update before the real update in a week and a bit.
Click to expand...
Click to collapse
That doesn't really disuade any concerns.
It's not just a test and no user visible features does not equal not necessary - think API changes before mango
My main fear is that something I'll deem critical will be in one of these minor updates, and telus will make me wait 6 months till the next major update instead of just pushing me the fix.
Commander Data said:
You shouldn't be upset at TELUS ... yet.
Click to expand...
Click to collapse
I concur, as this is hopefully a unique/one time scenario, which is why I'm waiting to see what they do with NoDo before complainging too loudly/switching carriers
Commander Data said:
I feel bad that you guys are suffering, but it isn't really TELUS' fault.
Click to expand...
Click to collapse
Just because I feel like nitpicking (I'm just being a smart-ass, don't take it seriously/personally ):
There are three "entities" involved in getting my phone updated
1) Microsoft - they've released the update, not their fault
2) Myself - I've connected to my computer and forced zune to check for updates, not my fault
3) Telus - They're not pushing the update for whatever reason ... pretty sure it's their fault

optional or not this still makes telus look bad when all other major carriers in canada are pushing this update but not telus.

bond7734 said:
So I emailed client care about the update, (your gonna love this)
"Hello Justin,
Thank you for taking the time to write to TELUS via e-mail.
Windows has not released any official updates yet. Please refer to the following link for details:
http://www.microsoft.com/windowsphone/en-us/features/update-info.aspx
When an official update is released from the manufacturer, it's also posted on our equipment page specific to your phone:
http://www.telusmobility.com/en/ON/lg_optimus_7/index.shtml
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Weekends and Holidays from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' online service and have a great day."
So I have emailed back asking that he double check the site and not just send me to the page that tells people what the next update is but infact to check the update page (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/update-history.aspx) Still waiting on an answer but it's great that they took the time to really look into it So I have emailed back and shown them the link and also shown them Bell and Roger's pages releasing it as well as a few carriers with the same phone (LG Optimus 7) that have released it. (because you know that's where they would go next) Will post results on here if I get them.
Click to expand...
Click to collapse
Here's the answer! I got back from Telus after showing them where the update was and asking why we don't have it and why Rogers and Bell have released it.
Hello Justin,
Thank you for your reply.
Due to the technical requirements involved we are unable to disclose when the update will become available.
I would recommend to check our Website for updates as this is the first place any new information on your handset will be advertised:
http://www.telusmobility.com/en/ON/lg_optimus_7_support/
I regret any inconvenience or confusion this has caused and thank you for your patience in this matter.
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care Team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Saturday and Sunday from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' Online Services and I hope you have a wonderful day.
Best regards,
Aekta
e.Care Specialist
TELUS
There's a technical requirment that makes them unable to disclose when the update will become avalible... doesn't make too much sense but I do agree with all of you. It's not that I desperatly want this update or that it's really negativly effecting me in anyway, it's that I fear this pattern may continue on to updates that improve the phone. We'll see what happens in March hopefully Telus pulls it together or at least has a better answer then just because.

attn telstra widfiree's

just a heads up to telstra users about froyo update. i have recently been involved in 'discussions' with telstra complaint centre about there lack of customer support in regards to froyo update, as far as i can tell telstra is one of the last, if not the very last carrier to rollout froyo. from talking to the guy in complaints and him reporting back to me, its likely that telstra will NOT do update.
i informed the guy i would have to root and flash a custom rom to get froyo( already did it last year, but not the point) to which he was basically in agreeance with. anyway the outcome of it all was a$150 credit applied to my prepaid in goodwill credit, which upon checking there has been an extra $900 bonus credit and 1gb data, not that i'll ever get through that much in a month. but telstra customers get into them and get some credit applied and if you haven't already look into rooting and flashing a custom rom
this may also give an out to telstra customers who have rooted phones and need warranty support.
to start complaint process off i sent an email through their website.

Samsung Galaxy yearly upgrade

Messaged VZW On FB. Asked about my "upgrade" since we are almost forced to change phones. Was told if I downgrade aka upgrade to a s7 edge I would waste my upgrade. And be locked into the device agreement on that phone. Then asked about the yearly Galaxy upgrade she send me the link and after reading into it we are no longer eligible. As of 9/10/16 we cannot be apart of this. Took a screenshot of it. So I expressed my feelings to vzw. They didn't have much to say about wasting a downgrade and if we would be eligible for early upgrade due to our situation. Might go to BB For that TV. And the $100 for swapping to another Samsung.

I never knew this was a thing. And now I'm sad. They're really going to have to re-think our ineligibility now that we're being forced to switch devices. They should really honor the original purchase date on the first round of Note 7s so that people who pre-ordered or received a Note 7 before the 9/10/16 date would be included if they ended up switching to an S7 or S7E because of the recall.

Exactly why I'm not giving up my note 7. We essentially get screwed over. It's bullish!t

Use the carrier switching technology..
Switch to Tmobile or ATT and then switch back.. Yes a bit of hassle but you get a new phone of your choice..
This does not apply to people on the older (read unavailable/legacy) plans..

Yes there's always that option lol!

I ordered the S7 Edge thinking I was good to upgrade in a year. When I saw this I called to cancel and the Verizon rep said even if I took the S7 as my upgrade I'd still be eligible to upgrade later at any time because they haulted/ saved all upgrades due to the recall. I asked if he could email that to me, he said he can't email out but would save the notes and give me his user Id. I went ahead and canceled anyway, screw the useless credits, I want my Note and the ability to upgrade later.

I just left a store, I went to inquire about swapping out to a s7 edge or possibly a note 5. My question was if say in 3 months a phone came out that I actually wanted, would I be able to upgrade without penalty.
So after chatting for about 5 minutes with the manager, I don't get an answer to my actual question, but am told that I can call customer service and I "SHOULD" be able to upgrade to a s7e with no penalty for this swap. However if i wanted to (upgrade in store) I would have to pay the balance of my note 7 up to half of the total value.
WHAT!
So for a DOWNGRADE I don't want, that I'm basically being forced to take I would have to pay off half the phone you say I must return to you?
Wth

shizumie said:
I just left a store, I went to inquire about swapping out to a s7 edge or possibly a note 5. My question was if say in 3 months a phone came out that I actually wanted, would I be able to upgrade without penalty.
So after chatting for about 5 minutes with the manager, I don't get an answer to my actual question, but am told that I can call customer service and I "SHOULD" be able to upgrade to a s7e with no penalty for this swap. However if i wanted to (upgrade in store) I would have to pay the balance of my note 7 up to half of the total value.
WHAT!
So for a DOWNGRADE I don't want, that I'm basically being forced to take I would have to pay off half the phone you say I must return to you?
Wth
Click to expand...
Click to collapse
That person was mistaken. Amazing how wrong they continue to get it.
Sent from my HTC6545LVW using Tapatalk

dottat said:
That person was mistaken. Amazing how wrong they continue to get it.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Ya, I have read to many accounts of people walking in, getting a 2nd phone and leaving with both (to wait on a fireproof shipping container for n7) only paying an upgrade fee or taxes, to be returned upon receipt of n7.
I truly hate vzw, but where I live / work there is no other viable option.

Yeah there is no right answer at this point. They're just blowing smoke up our azz's until something gets figured out. The tech I talked to basically agreed with everything I said, first saying he too had a note 7 and also cancelled the order, then later said he might cancel the order. I find it hard to believe that after accepting an upgrade I'll still magically have another upgrade available to use anytime I want. If that were the case I could just keep upgrading over and over. What's the upgrade limit, will we be able to keep our original upgrade eligibility date from when we bought and activated our Note 7, what actually happens if we decide not to upgrade right now... These are the golden questions.