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Data 5 = no calls for me :o(

Thank you for contacting O2 Customer Service.
I am sorry for any inconvenience that may have been caused.
As you are on the O2 Data only tariff, you will not be able to make and receive voice calls.
You need to contact the shop, where you were informed that you would be able to make and receive calls on this tariff. They will help you further.
If you need further information about this matter, please reply to this email.
**********
Just got the above response from 02 after my second email.
I went into the shop in the first place and the guy just told me to get in touch with customer services. I cant complain too loudly because I want to keep the exec and so cant threaten to cancel as I dont want to, but I would like voice calls.
Any ideas ?

Does anyone have a solution to get O2 to let me have voice calls on this tarrif ?

someone said they had got the voice on a payg type rate on top if this tariff. i wonder if they're being sneaky since you (we) got our execs cheap?

jus leave the sim in a drawer, its really no use, u only got it for the phone anyway
i got 5 of them, im looking to pay them off when my trade-in cheques come through, then just pay off remaining line rental and be done with it.

When I got the deal they asked me whether I wanted voice enabled on the sim. I said 'as long as it doesn't cost anything'. Not tried it (using my other o2 contract SIM) but assume it does work.

Yeah may just bin the sim. Is there no chance I could change it to a £9 ish voice plan in 6 months time ?

the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers

l6cum said:
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
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Thats the thing though, customer services are saying I cant have voice calls on the data5 plan as per their reply quoted in my original post. Why let some have it on and tell others no ?

all customer service depts. employ an EU regulated quota of imbecilic monkeys. just keep trying...one will be able to read eventually.

As mentioned elsewhere I had to move to the Data36 tariff before I could have voice calls activated. If you go from a voice tariff to Data5 you might find you do have both!

If they dont want to switch them on thats up to them. I aint all that bothered. I just emailed them and said thats fine I will use my voda sim I only wanted the phone anyhow.

Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson

Well voice calls can be made as well as received on data tariffs. However, there is a slight glitch. There are two basic tariffs - One that allows calls and the other that doesn't.
You cannot make calls unless you shift to the one that allows voice calls. You will have better luck getting this done if you talk to the Business customer services.
So neither is false. You can make calls as the website says. However, you need to purchase the right tariff. The one you can make calls with is called the o2 data centric.
Next time you call CS ask to speak to the Business CS (they will either direct your call or give you a number to call). Ask them to change your tariff to o2 Data Centric. That should solve your problems.
The CS at o2 is crap and just too arrogant. They have no knowledge about things and no manners at all. So much for - "Welcome to the o2 UK based Customer Service centre". Even 3 CS is a lot better.
Yes, you can also change to a complete voice tariff after 6 months if you so desire but it has to be from one of the then prevelant voice tariffs. I think there is none for £9 even today. Minimum i guess is £19.
Good luck with getting your tariffs changed. Hopefully, this information comes useful. Please leave feedback for the benefits of others.

themez2004 said:
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
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Have now sent a copy of this to the person who was dealing with me via email. Cant see how they can refuse to do it now. Will let you know how I get on.

hello
i can make voice calls and i am on data 5 centric, good thing is that for me it costs the same £9.40 per month inc VAT, the slaes guy that i bought the phone from must have activated for me whilst i was quizzing him about it!
so if u switch to data 5 centric it shouldn't cost you extrra at all, because all that will happen is your call charegs are at 25p per min all time ie the PAYG rate.
thanks

has anybody been able to change from data 5 to data 5 centric via CS then? I might give this a go if I have the time over the next few days....

No, it is not possible to transfer from data 5 to data 5 centric. I tried this and didn't get anywhere. Eventually i spoke to some advisor who told me i had to go to the shop i bought it from,(within 14 days) and cancel the contract and sign up again (this time with centric). A lot of hassle but definitely worth it.
Good luck
Euan

Did you talk to the Business Customer services?
The data tariffs are business tariffs and CS don't have a clue about them. (Ofcourse even otherwise they are clueless.) They can do nothing. You need to talk to business CS. They should be able to help you out.

I work in o2 business customer service and have just read this thread wondering what all the bull**** replies you've had from o2.
To clarify, you CAN move from 'Data 5 Data Only' to 'Data 5 Data Centric'
I would do this for you but it is not allowed for me to just change accounts without completing a security check.
like mentioned earlier, just explain to business customer service that the people in personal c/s dont know what they're talking about and you need moving to data centric.
jp

Thnx JP, tht'll solve problems for a lot many users.

Unable to make calls or send text's.

Hi, first post so be gentle lol
Can't figure this out guys, I've an unlocked X10i de-branded, problem I've got is I'm unable to make or receive calls or texts, strange thing is the data side of things works fine, internet on edge or 3G works perfectly well. Phone displays my carrier (O2-UK) shows signal strength and updated the time/date instantly.
If I go into the call setting menu, and say for instance try to turn on call waiting , I get an error message saying 'Network or SIM card error'. I contacted O2 to see if there was maybe something they had to activate/authorise their end, but was told no, although their sending me out a new SIM card. My current SIM card works fine in my other phones (Samsung, iphone) plus I've tried a Vodafone and Orange SIM in the X10i with the exact same problem, which leads me to think it's the phone side of things rather than carrier thats need sorting.
The phone's current firmware version is 1.6, Baseband 1.0.16, build number R1FA016. I'm desperate to to use this phone as it clearly has loads of potential..!!
Many thanks.

Is the x10 2nd hand? Were you able to make and receive calls before you debranded?
The x10 could have been reported lost or stolen and blacklisted. Or I guess It could be a physical fault with the contacts in the sim card slot.

Try sim card in any other phone first

Baggyb said:
Is the x10 2nd hand? Were you able to make and receive calls before you debranded?
The x10 could have been reported lost or stolen and blacklisted. Or I guess It could be a physical fault with the contacts in the sim card slot.
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Thanks for the reply, yes the phones 2nd hand but I don't know enough about it's past history as to wether its blacklisted or not, but I couldn't make calls before I debranded. Fortunately the person I bought it from is a colleague, so if it is indeed blacklisted then I will get my money back no problem which is a relief..!!.
Any idea how I go about finding out if it's blacklisted? is it just a case of calling my service provider? Thanks again.

Pablo_Diablo said:
Thanks for the reply, yes the phones 2nd hand but I don't know enough about it's past history as to wether its blacklisted or not, but I couldn't make calls before I debranded. Fortunately the person I bought it from is a colleague, so if it is indeed blacklisted then I will get my money back no problem which is a relief..!!.
Any idea how I go about finding out if it's blacklisted? is it just a case of calling my service provider? Thanks again.
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Click to collapse
They could have sold it to you and reported it stolen in order to get a new handset through insurance. Some people think it's an easy way to essentially get a "free" handset. Providers protect themselves by making those "stolen" phones blacklisted.
This has happened many times before to many people, he might not have known it was going to be blacklisted and sold it to you. If this is the case, I certainly hope you get your money back.
And to answer your question, contact the provider that the phone was locked to. Tell them you bought this phone from someone else and it is not making calls or sms, you want to know if it is blocked or something. If so, mention that you will contact the police to get your money back. That way they know you are serious and not just a thief who wants to know if they can sell this phone. Consult your "friend" before you do this, because if he is pulling a scam they will nail him for fraud if you call them and inform them he sold it to you.

mtechfan said:
They could have sold it to you and reported it stolen in order to get a new handset through insurance. Some people think it's an easy way to essentially get a "free" handset. Providers protect themselves by making those "stolen" phones blacklisted.
This has happened many times before to many people, he might not have known it was going to be blacklisted and sold it to you. If this is the case, I certainly hope you get your money back.
And to answer your question, contact the provider that the phone was locked to. Tell them you bought this phone from someone else and it is not making calls or sms, you want to know if it is blocked or something. If so, mention that you will contact the police to get your money back. That way they know you are serious and not just a thief who wants to know if they can sell this phone. Consult your "friend" before you do this, because if he is pulling a scam they will nail him for fraud if you call them and inform them he sold it to you.
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Thanks for the advice, it's much appreciated. I'll be having 'words' with him tomorrow trust me!

Me too.
Hey I was wondering if had been able to fix our X10, I have exactly the same problem. I tried resetting the factory settings, and it worked I started to be able to send and recieve text/calls, only to wake up this morning and find it stopped working again?
wondered if you have been able to fix yours, any help or advice would be appreciated.
Thanks

I have a similar problem, since debranding it shows as "no service". If I go close to my window at home I get one bar. The only time I can get full service (3G) is when i'm at work and that is because I am 10 meters away from a mast! Other than that it struggles.
I've tried to roll back to the branded software to see if that it the problem but it doesn't want to roll back (I made sure I saved the original files).

[Q] At&t users, Did you call to activate your Streak after you recieved it?

I ordered my streak on friday and got this email yesterday
Thank you for your purchase on Dell Online Shop.
We are eager to activate your device and complete your phone number transfer.
When you receive your device, your device transfer will not be complete. Please call us at 1-877-662-7640 and reference your Activation ID to complete your device transfer. If you do not call within 14 days upon receipt of this email, your device will be automatically transferred with AT&T
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What is this for? I have a family plan and my number isn't eligible for an upgrade so i used one of the other numbers on the plan to get the $250 discount. If i call them will they cancel the number i used and activate the sim that came with it as that number?
Just confused as i've ordered many phones from many different sites and never had to call to activate... just popped my sim card in and was good to go.

i have a family plan and ordered on one of my other lines that was eligible for an upgrade (so i did the same thing you did). And i did call them to activate the phone on the number i ordered it on, and nothing on my account was changed.
Normally i would just pop in my sim and go, however i didnt want to risk them coming back to me and billing me another 250 for not activating the phone. I could just be paranoid, but ive never ordered an upgrade from a 3rd party and didnt want to risk it.

shogunmark said:
i have a family plan and ordered on one of my other lines that was eligible for an upgrade (so i did the same thing you did). And i did call them to activate the phone on the number i ordered it on, and nothing on my account was changed.
Normally i would just pop in my sim and go, however i didnt want to risk them coming back to me and billing me another 250 for not activating the phone. I could just be paranoid, but ive never ordered an upgrade from a 3rd party and didnt want to risk it.
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Click to collapse
Was it an automated line or you talked to someone? Guess it doesn't matter since it doesn't do anything, i'm just curious and patiently waiting for my device...
Also i'm excited that you got the streak as well and look forward to your great work! I used to run your Death roms on my Tilt!

Same Situation as me
I ordered the streak on a secondary phone on my plan to use on my primary line. I was puzzled just like you. I called and told them up front what was going on and they said no problem and they activated the phone on my primary line. I think there is a minimum amount of minutes and you have to set up the right data plan on the phone. I had an N1 on the plan before. They did not object to applying the phone on my primary line.

Porting Sprint # to TMobile/Straight Talk 101 questons

So, yesterday I said goodbye to Sprint and the account is activated and I have till 1-7-13 to port the number out or they will charge for another month of service rates. I have ordered a Nexus 4 and will be here in 6-7 weeks, patience is a virtue. In the meantime I am using an old flip phone with AT&T pay as you go for $25.00 I want to port my sprint number but, do not have the new phone before 1-7-13 when the account will be closed.
Questions:
1-I ordered a Tmobile prepaid micro sim card and should get it tomorrow. Should I go ahead and activate the sim card and port the number even though I do not have the Nexus 4 yet?
2- If I activate online, can I port the Sprint number online or should I call TMobile to do it?
3-Can I buy a cheap TMobile prepaid phone, activate it and then switch the sim card to the Nexus 4 when it comes in? Doing this will allow me to test TMobile in my area before I get the phone or since it is a cheap phone I should wait to get the beast?
4-What is the advantage of porting the number to Google Voice? If I am possibly going to be testing TMobile and ATT Straight Talk plans for a month each. I do not want to lose my 13 year old phone number and have to notify all my contacts of a new number from either ATT or TMobile.
I am just trying to make a smooth and simple porting of the phone number from Sprint asap since the account will be closed on -7-13 before the Nexus 4 gets to me. Any other suggestions will be greatly appreciated.
It is a bit confusing when the Walmart employee tells me that the TMobile sim cards with the phones they sell are tied to those phones and you can not switch to the Nexus 4. She also told me that the $30.00 plan on TMobile only applies to Walmart purchased phones. When I questioned TMobile on this, they stated that was not true and since I am not buying the phone from Walmart, I can order the TMobile prepaid sim card and activate it online and still get the $30 plan. Then, to call TMobile and they would port my number over.
Thanking in advance,
Ian B

1) Unless you have a phone in which you can activate the MicroSIM card you plan to use in the N4, wait. The setup process asks for an IMEI, and while I don't think it matters, you wouldn't have your Nexus 4's IMEI yet.
2) When you activate the T-Mobile MicroSIM, the process will include having them transfer the number from Sprint. Just have your Sprint account info handy.
3) The advantage of using Google Voice is that it adds some flexibility in how it's used, without using "minutes". This is popular on, for example, the $30/month T-Mobile plan, since it only has 100 minutes of talk.

Ajfink said:
1) Unless you have a phone in which you can activate the MicroSIM card you plan to use in the N4, wait. The setup process asks for an IMEI, and while I don't think it matters, you wouldn't have your Nexus 4's IMEI yet.
2) When you activate the T-Mobile MicroSIM, the process will include having them transfer the number from Sprint. Just have your Sprint account info handy.
3) The advantage of using Google Voice is that it adds some flexibility in how it's used, without using "minutes". This is popular on, for example, the $30/month T-Mobile plan, since it only has 100 minutes of talk.
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AJ;
Thanks for the info but, as you can see the account will close on 1-7-13 before the Nexus 4 gets to me at the end of January 2013. I could get the cheapest prepaid TMobile phone to activate the sim card and get the Sprint phone number ported over before I lose it on 1-7-13 which I do not want to lose.
What do you think on buying the cheapest prepaid TMo phone idea?
Thanks again,
Ian B

Mr Ian B said:
AJ;
Thanks for the info but, as you can see the account will close on 1-7-13 before the Nexus 4 gets to me at the end of January 2013. I could get the cheapest prepaid TMobile phone to activate the sim card and get the Sprint phone number ported over before I lose it on 1-7-13 which I do not want to lose.
What do you think on buying the cheapest prepaid TMo phone idea?
Thanks again,
Ian B
Click to expand...
Click to collapse
You shouldn't need a device to activate your sim card through Straight Talk (i'm on it now with AT&T). The only thing it will ask for is your straight talk SIM Card information and the phone number you want to port.
https://www.straighttalk.com/secure/Activate - Select "Transfer my number from another company"
It will walk you through the steps, I did this with both my wife and I account (both coming from Verizon).
Porting for my wife took only 30 minutes while mine took close to 8 hours. It will still port even though you dont have it in a device. From what I remember you can only confirm the port was successful is when you use the SIM (it shows as HOME instead of No Service).
If you want to ask straight talk directly, best to use their twitter feed as they respond better there.

ibegary said:
You shouldn't need a device to activate your sim card through Straight Talk (i'm on it now with AT&T). The only thing it will ask for is your straight talk SIM Card information and the phone number you want to port.
https://www.straighttalk.com/secure/Activate - Select "Transfer my number from another company"
It will walk you through the steps, I did this with both my wife and I account (both coming from Verizon).
Porting for my wife took only 30 minutes while mine took close to 8 hours. It will still port even though you dont have it in a device. From what I remember you can only confirm the port was successful is when you use the SIM (it shows as HOME instead of No Service).
If you want to ask straight talk directly, best to use their twitter feed as they respond better there.
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Thanks Ibegary;
I will hold off on buying a prepaid phone then. I called earlier Straight Talk customer service and had a hard time understanding them. I don't use Twitter but, your link is pretty self explanatory. I think is the same issue with TMobile. They just shipped my sim card today and once it comes in, I can port the number to them without having a device and activate the sim card. They told me I have 120 days to get money into the account.
Ian B

ibegary said:
snip.....It will walk you through the steps, I did this with both my wife and I account (both coming from Verizon)....snip...
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About Verizon -- Do you know how the Verizon billing process comes into play. I am currently with Verizon, on contract. Waiting and preparing for the N4. Received a shipping confirmation today, for the Straighttalk ATT microsim card. Will I need to call Verizon and cancel my service, after ST ports the number from my Verizon account? If the number is ported in the middle of the Verizon billing cycle, do I get nicked for the whole billing period? Or, are Verizon charges suspended, automatically, once ST takes control of the number? I would like to avoid the charge for a whole month of Verizon, if the N4 arrives on or shortly after the start of a new billing period. Any thoughts would be appreciated.
Bill M

First question: Do you plan to use Google Voice?
If NO, then hold off on activating the SIM until you have your phone in hand.
If YES, then this is the perfect time to port your number to Google Voice from Sprint (as I did) so you get to keep the same phone number and use VOIP to make and receive your calls, plus all the benefits of Google Voice. It will take 24 hours exactly until the number port is complete. It will take a day or two more until you can receive text messages through Google Voice. When you finally have your Nexus 4 phone in hand, activate the SIM per the included instructions in conjunction with the IMEI number on the new phone. You DO NOT want to port your number to T-mobile during the activation, just get a new number. You can quickly forget about this new number. There are guides already on how to setup VOIP with Google Voice + Pbxes.org using SipDroid to do all the configuration for you, then you can delete the SipDroid app off your phone. You DO want to install CSipSimple on your phone and configure it to connect to Pbxes.org (which is already wired to use GTalk and Google Voice by now). CSipSimple will integrate with the android stock dialer, or you can use CSipSimple as your default dialer. One more thing, I got tired of Android asking me if I want to make a VOIP call using Pbxes or Cell (T-mobile minutes) that inside CSipSimple I made a rule that ALL calls be made by Pbxes. So, I just use my phone as normal and CSipSimple makes the call and answers my calls. It really really is wonderful when I look at my T-mobile minutes, but none have been used and I get great call quality.

Antebios said:
First question: Do you plan to use Google Voice?
If NO, then hold off on activating the SIM until you have your phone in hand.
If YES, then this is the perfect time to port your number to Google Voice from Sprint (as I did) so you get to keep the same phone number and use VOIP to make and receive your calls, plus all the benefits of Google Voice. It will take 24 hours exactly until the number port is complete. It will take a day or two more until you can receive text messages through Google Voice. When you finally have your Nexus 4 phone in hand, activate the SIM per the included instructions in conjunction with the IMEI number on the new phone. You DO NOT want to port your number to T-mobile during the activation, just get a new number. You can quickly forget about this new number. There are guides already on how to setup VOIP with Google Voice + Pbxes.org using SipDroid to do all the configuration for you, then you can delete the SipDroid app off your phone. You DO want to install CSipSimple on your phone and configure it to connect to Pbxes.org (which is already wired to use GTalk and Google Voice by now). CSipSimple will integrate with the android stock dialer, or you can use CSipSimple as your default dialer. One more thing, I got tired of Android asking me if I want to make a VOIP call using Pbxes or Cell (T-mobile minutes) that inside CSipSimple I made a rule that ALL calls be made by Pbxes. So, I just use my phone as normal and CSipSimple makes the call and answers my calls. It really really is wonderful when I look at my T-mobile minutes, but none have been used and I get great call quality.
Click to expand...
Click to collapse
A couple of questions, Straight talk and TMobile prepaid do not handle mms, correct? If that is so, can I get mms through google voice?
Your set up sounds too complicated for me and I only average about 40-60 mins of talk time per month so not worried about the 100 mins in the $30 TMob plan.
Thanks,
Ian B
P.S.---if someone in the Austin, Cedar Park area w a Nexus 4 with ST or TMob prepaid, send me a pm so you can call me and I can pick your brain on this stuff.

bmoke said:
About Verizon -- Do you know how the Verizon billing process comes into play. I am currently with Verizon, on contract. Waiting and preparing for the N4. Received a shipping confirmation today, for the Straighttalk ATT microsim card. Will I need to call Verizon and cancel my service, after ST ports the number from my Verizon account? If the number is ported in the middle of the Verizon billing cycle, do I get nicked for the whole billing period? Or, are Verizon charges suspended, automatically, once ST takes control of the number? I would like to avoid the charge for a whole month of Verizon, if the N4 arrives on or shortly after the start of a new billing period. Any thoughts would be appreciated.
Bill M
Click to expand...
Click to collapse
Do not call Verizon in fact you do not need to talk to Verizon at all
What will happen is straight talk will take your account number and billing pin and start the port for you with Verizon once the port is complete Verizon will close the line for the account
About 2 to 3 weeks later you will receive your final bill from Verizon that will include any ETF charges and any credit for the remaining of your billing cycle where there was no usage
So for example if your billing cycle is on the 29th and you ported on the 14th then you'll be charged for 14 days of service and then you'll be credited the other 14 or 15 days
Hope this helps
Sent from my Nexus 4 using xda app-developers app

Google Voice / Porting Number Help

Hopefully someone can help me out here. I just ordered a Nexus 4 and will be receiving it in a day or 2. I am currently on Verizon and will be switching to T-Mo when I get the Nexus 4. I am not sure how good the service will be so I kind of want to test it out before canceling my Verizon account since I have a pretty decent plan that I would not be able to get again.
Can someone explain what would happen if I port my number to Google Voice? Will that cancel my Verizon contract? I would like to keep my number on the new phone but still be able to keep my Verizon account active all without getting new numbers to give out to people.
If I port my number to GV, what happens to my Verizon phone number? Would they need to give me a new one? Will my contract still be good until I know for sure that T-Mo coverage is good and I call to cancel.
Hope this makes sense and appreciate any help you guys can offer.

Normally, moving your number to GV cancels your Verizon account.
What I have heard about people doing is calling verizon telling them you want to move to GV. They will give you a new verizon number and you move your old number to GV. Once you get GV setup you can have it call your new verizon number and your new tmobile number. Once you are comfortable with tmo, you can can cancel verizon.
Word of caution though. GV works well 98% of the time, but sometimes it is lacking. I have missed calls being sent to my phone (Im on ATT/StraighTalk/) You have no technical support available. Google doesn't give a **** about GV anymore.

Another question, if I port my number when I dial out will it show my GV number? How would that work? Also, what about text messages and mms messaging? Since I am now jumping around on pre-paids I think it would be easier if my number was with GV instead of having to port it to each carrier every time. Is this doable and would my GV number be used for everything?
I have never used it for anything but voice mail but figure it must work with everything if people would port a number to it?